We're not just crafting cold brew, we're
revolutionizing
the beverage industry. At Java House, our
Peel & Pour Pods
are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just
amazingly smooth
and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat!
JOB DESCRIPTION
We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment.
RESPONSIBILITIES
Serve as the primary point of contact for all Java House B2B and B2C customers
Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts
Handle all inbound calls and emails in an appropriate manner
Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner
Build strong relationships with customers and retail partners to support long-term loyalty
Maintain detailed and accurate records of customer interactions using CRM (Salesforce)
Provide all feedback to internal teams to improve service, product quality, and processes
Track and report order shorts, and lost sales and identify root causes
QUALIFICATIONS
Bachelor's degree in marketing, business administration, or related field
3-5+ years' experience in customer service role; 1+ year in leadership role
Proficiency in CRM and ERP software and Microsoft Office Suites
Ability to read and analyze Power BI reports and dashboards
Knowledge in food and beverage, retail, or consumer packaged goods industry preferred
KNOWLEDGE AND SKILLS
Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others
Commitment to understanding and meeting customer needs while maintaining a positive customer experience
Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner
Solution-oriented problem solving with attention to detail and accuracy in handling information and data
Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities
Proactive in identifying and addressing issues before they arise
Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
$61k-118k yearly est. 3d ago
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Operations Supervisor
Central Transport 4.7
Service supervisor job in Fort Wayne, IN
Central Transport LLC is one of North America's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations across our network, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company.
Our employees enjoy a competitive salary and benefits package, including: Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance.
Shift: 9:00am-7:00pm, Mon-Fri
Salary: $65,000-$80,000
Ideal Candidate Requirements:
Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry)
Familiar with customs and cross-border transportation
Strong leadership qualities
Desire to surround customer with excellence inservice
High aptitude for technology
The ability to multi-task while being detail oriented
Excellent written and verbal communication skills
An Associates or Bachelor's Degree, preferred but not required
Duties include, but are not limited to:
Relaying critical information between drivers and our vendors/Terminal Managers
Review and revise driver routes to increase efficiencies while monitoring a changing workload
Being aware of freight that is in transit
Assist and report issues that drivers face when they're on the road (i.e. flat tire)
Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded
Maintain a safe work environment compliant with state and federal DOT/OSHA standards
Provide / support a culture of excellence in quality of product to internal and external customers
$65k-80k yearly 2d ago
Executive Payroll Services Leader
Diverse Staffing 4.5
Service supervisor job in Indianapolis, IN
Full-Time | Executive Leadership | P&L Accountability | Growth Opportunity
Ready to launch a game-changing Payroll Solution with the power of a national brand behind you?
We are seeking a dynamic and entrepreneurial executive to launch, lead, and grow a new high-demand business vertical. This is a new high-impact payroll services company offering solutions for businesses of all sizes. This company is breaking the mold in US payroll services.
Built for light industrial, manufacturing, logistics and other hourly workforce businesses, this payroll platform delivers automated processing, multi-state compliance, and W-2/1099 mastery for companies that need speed, precision, and white-glove service.
This is your opportunity to lead from the ground up with full authority to build the team, own the strategy, drive revenue, and deliver long-term impact.
Responsibilities
Lead the launch and growth of the new business
Build a best-in-class payroll processing operation across multiple states and client types
Design and scale automated systems, compliance protocols, and white-glove client onboarding
Own the division's P&L, margin growth, client retention, and operational excellence
Collaborate with the parent company's executive leadership to align shared client services and brand strategy
Lead cross-functional teams including operations, client service, compliance, and technology
Shape go-to-market strategy alongside marketing and business development teams
Operate within an EOS/Traction framework to track KPIs, quarterly rocks, and team accountability
Requirements
Bring 8-10+ years in executive leadership within payroll services, HR tech, fintech, or staffing
Have direct P&L ownership experience and a track record of scaling a high-performing business unit
Know payroll inside and out-multi-state, W-2/1099, compliance, automation, and operations
Understand the needs of industrial and high-turnover workforces
Thrive in entrepreneurial environments where you can build and lead with autonomy
Embrace EOS principles and performance-driven leadership
What We Offer
Executive authority and visibility within a growing national organization
Competitive base compensation + performance-based bonus and other incentives
Comprehensive benefits: Medical, Dental, Vision, Life, and 401(k)
Paid Time Off + VolunteerTime Off
Support from an established national brand with entrepreneurial flexibility
About This Employer
This employer is focused on delivering scalable, compliant, and people-first solutions in payroll and workforce solutions management. With nearly two decades of experience serving the industrial and logistics sectors, they are launching this new business line to help clients simplify complexity and focus on growth.
EEO Statement
Diverse Staffing is proud to be an Equal Opportunity Employer and represent a EOE employer. We are committed to building a diverse team and creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications. This process is done without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.
$31k-40k yearly est. 4d ago
Branch Service Manager
Graham Personnel Services 3.6
Service supervisor job in Bloomington, IN
Branch Manager
Salary: $95,000 - $105,000 (based on experience)
Requirement: Plumbing License in the service region
Our client is seeking a results-driven Branch Manager to oversee daily operations at their Bloomington, Indiana location. This leadership role is responsible for managing branch performance, driving operational efficiency, leading teams, and ensuring exceptional customer service. The ideal candidate is a hands-on leader with strong operational, people-management, and business development skills.
Key Responsibilities
Oversee daily branch operations, including field and office staff
Lead, coach, and develop technicians, supervisors, and support staff
Manage scheduling, dispatching, and workflow to ensure service excellence
Monitor branch financial performance, budgets, and profitability
Ensure compliance with company policies, safety standards, and local regulations
Drive customer satisfaction and resolve escalated service issues
Support recruiting, hiring, onboarding, and performance management
Maintain inventory, equipment, vehicles, and facility needs
Collaborate with regional leadership to execute company initiatives
Identify opportunities for growth and operational improvements
Qualifications
Proven experience in branch, operations, or service management
Strong leadership and team development skills
Experience managing budgets and operational KPIs
Background in plumbing, construction, or service industry preferred
Excellent communication, customer service, and problem-solving skills
Ability to thrive in a fast-paced, service-driven environment
Valid driver's license and clean driving record
Compensation & Benefits
Competitive salary: $95,000 - $105,000
Performance-based incentives (if applicable)
Health, with HSA option & employer match, dental, vision & 401(K) with employer match.
Paid time off and holidays
$95k-105k yearly 1d ago
Operations Supervisor
Indiana Automotive Fasteners, Inc. 4.4
Service supervisor job in Greenfield, IN
IAF currently has 3 Area Leader Openings.
1.) 2 on 3rd shift, 10:30 p.m. to 7:00 a.m. (Sunday-Thursday)
2.) 1 on Weekend Night Shift 6:30 p.m. to 7:00 a.m. 9Saturday, Sunday & Monday) Paid for forty hours.
Support the department Team Members through efforts to achieve the departmental and company goals. Serve as an example for other employees in the department. Lead department with Safety, Quality, Delivery, and Cost (SQDC) in mind.
Essential Duties & Responsibilities
Maintain knowledge of all jobs within the department.
Serves as a student and champion of Toyota Production System (TPS) and Total Predictive Maintenance (TPM).
Coordinate the training for new Team members in order for them to be trained effectively; develop plan for cross-training team to ensure area and process coverage.
Acts as the first point of contact for department Team Members, providing support and communication for the team.
Facilitate department Start of Shift Meeting, SQDC message and expectations.
Plan department work assignments and assign daily tasks.
Establishing priorities and sequences to promote 100% on-time delivery of customers.
Take necessary action to assure that each process sends only 100% conforming product/parts to the next process to promote TPS and minimum inventories.
Provide improvements to work instructions and procedures.
Determine the root cause(s) and countermeasures for product nonconformances, machine/tool, process problems, Abnormal conditions and for all other matters/occurrences that will benefit from Kaizen activities/continual improvement.
Management of the Floor Management System to include developing, communicating and posting results
HazMat Training and Compliance (for applicable areas)
Support of developing and executing the areas function action plan
Shift Transition with On-coming/off-going Area Leader.
Step in to production assignments as needed to provide relief for absence or emergency.
Manage abnormal conditions by communicating, analyzing and resolving issues.
Lead Area 4S+ and enforce compliance to established standards.
Responsible for Safety communication, reporting, and enforcement of team compliance to include but not limited to, accident investigation and countermeasures, protective equipment, protection on the job, OSHA requirements, and emergency action plans.
Quality facilitation by auditing and assuring that work instructions are complete and accurate and standard work is being followed.
Manage the performance of their area and team members with prompt communication to the section manager.
Complete non-routine projects or assignments, i.e., participation in Kaizen events and help to lead improvement processes.
Act as an interim leader in cases of a Section Manager's short-term absence.
Participates in hiring new Team Members and is part of the decision-making process.
Complete other assignments as deemed necessary by IAF leadership.
Education & Training
High School Diploma or GED. Associate's Degree or equivalent from a two-year college or technical school a plus
Three-year related experience and/or training (5 to 7 years of experience preferred) or equivalent combination of education and experience.
Minimum Qualifications
Must have ability to:
Perform basic troubleshooting activities with minimal direction after training.
Recognize bottlenecks and adjust plan/manpower as necessary.
Read and understand Kanban and match Kanban to part.
Use calipers for measuring parts.
To use hand tools, understand and perform required techniques.
Identify problems and come up with appropriate solutions.
Read and interpret technical drawing, quality specifications and engineering specifications.
Be familiar with the use of industrial equipment and mechanical tools.
Read the Production Schedule.
Work in a Windows computer environment with proficiency in excel.
Look up Work instructions or reference documents.
Take initiative.
Extend shift by 30 minutes on each end.
Must be:
Safety aware.
Quality focused.
Collaborative, inspiring teamwork.
Adaptable to learn and perform and be willing to do various duties.
Oriented to continuous improvement; make suggestions and improve processes and quality.
Highly organized.
Self-motivated.
Physical Demands
Constant standing, walking, bending, and lifting
Occasional kneeling, climbing and reaching
Lifting up to 40lbs
Work Environment
Work Environment: Manufacturing (potential exposure to hazardous chemicals)
Lighting: Adequate.
Ventilation: Adequate.
Temperature: Not-temperature Controlled.
$39k-51k yearly est. 4d ago
Real Estate Team Lead
Vylla
Service supervisor job in Indianapolis, IN
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$37k-75k yearly est. 4d ago
Bilingual Operations Supervisor
Ngroup
Service supervisor job in Franklin, IN
The Bilingual Supervisor role includes managing daily operations by assigning and prioritizing activities, monitoring operating standards, establishing a safe work environment, and meeting production goals. The location for this position is Franklin, Indiana!
Looking for someone with E-Commerce, Returns, and/or Direct Consumer!
The main focus will be on order processing, packaging, and inventory. This is a hands-on position with a strong focus on quality.
The successful candidate will:
Plan, organize, supervise, and participate in daily warehouse operations and activities
Coach, train, supervise, and evaluate the performance of assigned associates.
Maintain an accurate inventory of items in the warehouse.
As needed, maintain the associates' Attendance Point Log and coach for attendance and performance.
Run appropriate reports to obtain Key Performance Metrics.
Assist in defining and implementing new processes and procedures.
Have experience managing a team of 90+ associates, including other leaders
Have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization
Possesses the ability to manage multiple priorities
Demonstrate professional communication skills
Exhibit flexibility to take on additional responsibilities as needed
Have the ability to think quickly on their feet and be an independent decision maker
Have the ability to teach, train, coach, and manage team members in an effective manner
Minimum Position Qualifications:
5+ years warehouse/distribution experience
Bilingual skills are a must
Supervisory skills, operational experience, and knowledge of the warehouse
Proficient in Microsoft Office software programs
Strong leadership and interpersonal skills
Excellent written, verbal, and presentation skills
Proven ability to lead, train, and motivate a team and ability to develop others.
* Multiple shifts available
E-Verify Required
EOE
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
$60k-65k yearly 1d ago
Fulfillment Center Supervisor
Taylor Corporation 4.3
Service supervisor job in Jeffersonville, IN
Let Us Power Your Potential!
Benefits Start Day 1!
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity:
Taylor Communications, a Taylor Corporation company,is seeking a 1st ShiftFulfillment Center Supervisortomanage the overall day to day operation within our Jeffersonville, IN,facility. The position is responsible fortalent acquisition and management, training, scheduling and ensuring a safe work environment.
Your Shift: 7:00 AM - 4:30 PM, Monday - Friday (additional hours may be required)
Your Responsibilities:
Manage the day-to-day operations of a customer's distribution center
Ensure a safe work environment
Oversee hiring, training and maintaining employee relations
Responsible for controlling expenses, inventory control and loss prevention
Ensures timely distribution of merchandise
Adhere to established warehousepoliciesand practices
Track Key Performance Indices
Develop departmental budgets and control costs
Manage relationships with onsite customers
You Must Have:
Strong customer-focused mindset
Quality and process driven
Project management skills/experience
College degree or at least 5 years of relevant experience
Documented work history of increasing responsibility
Strong working knowledge of UPS, FedEx, and other manifesting systems.
Knowledge of operations of material handling equipment such as sit-down lift trucks, reach trucks and order pickers
Experience in Warehouse Management Systems (WMS) and utilizing bar code scanners
We Would Also Prefer:
LEAN Manufacturing knowledge
Leadership experience
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
partners/taylorcorp/
About Taylor Corporation
watch?v=pd XOC8HM-NM
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
$27k-34k yearly est. 5d ago
Team Lead, Clinical Care Review
Caresource 4.9
Service supervisor job in Indianapolis, IN
The Team Lead, Clinical Care Review is responsible for providing direct oversight of Clinical Care Review (CCR) employees and overseeing day-to-day workflow within the CCR team.
Essential Functions:
Provide direct oversight of CCR employees and oversee day-to-day workflow within the CCR team
Ensure all direct reports are performing at minimum quality and productivity standards or better
Understand complexities of health conditions and services
Develop plan for management of workload after analyzing trends and act as advocate for CCR team
Provide feedback, guidance, orientation, training and ongoing resources to CCRs and pre-authorization team
Standardize activity and outcome reporting for department initiatives and programs including documentation required by the State and accrediting bodies
Responsible for utilization review and discharge planning activities for CareSource members
Monitor and ensure appropriate delivery of healthcare servicesin cost-effective manner
Assist manager and director in development of process improvement activities and refining of processes that facilitate cost-effective utilization and appropriate levels of care
Act as a liaison between Care Management, Claims, Enrollment, Customer Service and other areas as needed to assist in problem resolutions
Perform audits of CCR team members to ensure compliance with CareSource policies, processes, regulatory requirements, NCQA utilization review guidelines and standards, and URAC review guidelines
Provide input into CCR team evaluations and assist with development of team goals
Design and present UM informational meetings as needed
Responsible for attending state hearings as necessary
Perform any other job duties as requested
Education and Experience:
Graduate level degree as a mental health professional or Bachelor of Science degree in Nursing or equivalent years of relevant work experience is required
One year of Utilization Management/Utilization Review experience required
Minimum of five (5) years clinical experience preferred
Certified Care Manager experience is preferred
Competencies, Knowledge and Skills:
Basic computer skills
Basic proficiency in Microsoft Word and Excel
Communication skills
Management skills
Prior supervisory skills
Ability to work independently and within a team environment
Attention to detail
Familiarity of the healthcare field
Critical listening and thinking skills
Training/teaching skills
Negotiation skills/experience
Proper grammar usage
Time management skills
Proper phone etiquette
Customer service oriented
Decision making/problem solving skills
Leadership experience and skills
Licensure and Certification:
Current, unrestricted license as a Registered Nurse (RN) or a mental health professional (i.e. Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), etc.) is required. This listing may not include all acceptable licenses; please refer to your state licensing board for complete information on licensure requirements for your state or practice.
Compact RN license or Multi-state Counselor/Social Worker licensure is preferred
MCG Certification preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-JM1
$72.2k-115.5k yearly 4d ago
Field Service Supervisor
Munters AB 4.3
Service supervisor job in Indiana
Job Title: Field ServiceSupervisor Company: Munters Corporation Salary: $74,909 - $100,307 annually About US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on.
Duties and Responsibilities: The Field ServiceSupervisor is responsible for providing exceptional leadership for the field service team within their assigned service territory. The Field ServiceSupervisor will also be the primary contact for all customer escalations within assigned service territory. The team of field service personnel are responsible for performing on-site routine services including installation, maintenance, and repair. The Field ServiceSupervisor is responsible for growing the revenue in the territory and delivering service that meets the regions profitability goals.
In addition, the Field ServiceSupervisor will develop and grow all Service delivery quality and capability:
* Supervise Service team to deliver Equipment Channels and Customers, start-up, extended warranty, contracts, and billable service across all product lines including Industrial, Commercial, National Accounts, High Temperature (incl. Zeol)
* Ensure alignment of internal and external resources when delivering Service Labor, Parts, and Retrofits to end customer o Internal resources to include Parts Sales Specialists, Contract Sales Specialists, Project Sales, and Service Coordination
* Provide back-office service administration related to but not limited to:
* Time sheet entry
* Expense report review, preparation, submission, and approval for payment
* Service Report Creation and review of field technician narrative
* Performance Value reports
* Refrigeration Set-up reports
* Measure service delivery activities and results:
* Technician utilization and Revenue/ Warranty cost generation per technician
* Conformance to Service Report generation, for content, quality, and communication style
* Measure and report on install base penetration
* Rates Technicians on Customer satisfaction and First-time fix rate
* Supports Service Team in employee evaluation and performance improvement
* Responsible to convey the customer experience to our organization through C2 customer complaint system
Support Services sales promotions, tools, and goals
* Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads
* Interact with Service Engineering to provide feedback on technical support quality and availability
* Interact with Equipment Sales to share leads and to build Service Sales
* Manage all customer queries and resolve issues in coordination with the relevant departments
* Participates in recruiting activities as necessary to support staffing efforts • Advises Supervisor or other appropriate personnel regarding schedule conflicts, service-related issues, equipment problems/issues, employee issues and any other job-related issues
* Participates as necessary in new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures, and work rules
* Performs quality assurance checks in the field
Requirements:
* Bachelor's Degree in a business concentration plus years of commercial HVAC maintenance experience to commercial, industrial, and institutional facilities in addition to the following:
* Highly motivated and skilled at complaint handling and issue resolution
* Knowledge of commercial HVAC systems and maintenance procedures
* Excellent verbal and written communication skills
* Ability to multi-task and prioritize work
* Computer proficiency with MS Word, Excel, and PowerPoint
* Previous experience working in a fast-paced service operation, scheduling or dispatching strongly preferred
* Previous management or team lead experience Leadership (if applicable) Use leadership competencies in the PDA
* Ability to travel (at short notice) to multiple site locations to meet the needs of the business as necessary
* Have a valid Driver license with an excellent driving record
* Ability to effectively partner with cross functional teams to meet performance objectives and to support mission and vision of the Company Physical Requirements:
* Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
* Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting
* The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc.
* The worker is not substantially exposed to adverse environmental conditions
Benefits:
* Competitive Salary
* Comprehensive health, dental, and vision insurance plans
* Flexible work schedule
* Generous vacation and paid time off
* 401K retirement savings plan with employer matching
* Professional development opportunities, including tuition reimbursement, and conference attendance
* Company-sponsored social events and team-building activities
* State-of-the-art equipment and tools to support your work
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
$74.9k-100.3k yearly 11d ago
Manager - Customer Service
Standard Chartered 4.8
Service supervisor job in Indiana
Apply now Work Type: Office Working Employment Type: Permanent Job Description: * Responsible for providing adequate and quick resolution to all complaints.
* Monitoring grievance redressal processes and strategy of managing grievances.
* Be the first line for governance related activities.
* Ensure that guidelines of customer service process note are duly followed.
* Ensure that all complaints escalated to MD/CEO, Banking Ombudsman, Nodal officer are handled.
* Ensuring resolutions of all complaints within TAT and ensure quality is maintained.
* Take ownership of customers issues and follow problems through to resolution.
* Work closely with complaint handlers to arrange information to provide resolution of complaints.
* Preparing detailed Root cause analysis date from time to time to assess the root cause of the complaints and suggest fixes to be put in place to reduce such occurrences.
* Record each and every instance in customer service tracker to establish a trail of events.
* Passion to bring newness to current working model by automating and digitizing the workflow for complaint management.
* Submission of data for various audit requirements and resolving the queries raised by various auditors.
* To work closely with senior stakeholders and internal teams to prioritize business requirements.
Strategy
* Support the SCCL strategy execution
Key Responsibilities
Leadership Capability, People and Talent
* Support SCCL strategy execution.
* Ensure that necessary regulatory requirement under various statues for IO, customer grievances etc are met in timely manner.
* Ability to track and develop MIS for various forums and better transparency
* Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with External Partners and Internal stakeholders.
* Serve as backup for referrer and vendor governance activities.
* Help in rolling out risk framework and ensuring its checks are done in timely manner.
* Coordinate and get faster resolution with branches, internal stakeholders, and external stake holders.
Risk Management
* Execution responsibility for identifying, assessing, monitoring, controlling, and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
Governance
* Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
* CEO/CFO/CRO/Branch SPOC
* Compliance, Finance, GBS team
* Auditors
Other Responsibilities
* Exemplify 'Here for good' within the team
* Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Skills and Experience
* Experience and knowledge in managing customer complaints and service requests
* Knowledge of PO creation & invoice processing
* Problem Solving
* An inquisitive mind that will ask the right questions to fully understand the risk posed in each individual case.
* MS -Office
Qualifications
* A Commerce graduate/ MBA with minimum 5 years of experience
* Understanding of end-to-end process from complaints management, Internal ombudsman, onboarding a vendor, making purchase order and invoice processing
* Experience in branch management and knowledge about compliance matters at branches
* Basic knowledge of regulatory reporting such as customer grievance, internal ombudsman.
* Pro-active, with the ability to probe and challenge existing processes and propose new ideas/changes.
* Excellent organisational and planning skills with a disciplined attention for details.
* A highly motivated self-starter with a hands-on, delivery focused approach
* Ability to adapt and function in a dynamic environment.
* Exhibits strong interpersonal and negotiating skills that can effectively be used in motivating, influencing, and advising senior stakeholders.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
* Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
* Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
* Flexible working options based around home and office locations, with flexible working patterns.
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
* A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
* Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Apply now
Information at a Glance
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$64k-88k yearly est. 7d ago
Supervisor Thermo Service
SMC 4.6
Service supervisor job in Noblesville, IN
PURPOSE
This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers
ESSENTIAL DUTIES
Interpret internal and external customer requirements to meet desired outputs.
Review and approve evaluation reports and repair quotes for internal and external customers.
Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction.
Effectively manage time and resources to maintain continuous departmental operations.
Monitor and manage inventory levels of repair parts and supplies.
Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly.
Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols.
Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history.
Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
Audit, maintain, and coordinate training for all Thermo group personnel.
Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification.
Perform independent research on a variety of topics, provide summarized data and present observations.
Complete assigned tasks while implementing departmental processes.
Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
Travel mainly for the purpose of training or customer support. (minimal)
All other duties as assigned.
Record daily activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
Ability to work in a stationary position for prolonged periods of time.
Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
Novice understanding to apply project management principles, methodologies, and documentation.
Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
Competent at mentoring and motivating others to develop their professional skills and achieve their goals.
Competent in navigating corporate system software to meet the desired output for internal and external customers.
Competent understanding of common assembly processes.
Novice understanding of common material conversion processes in manufacturing.
Competent understanding of mechanical and electrical systems.
Novice understanding of EPA section 608 certification.
Novice in conducting research using corporate resources.
Novice in brazing using general guidelines.
Novice understanding of NFPA70E Electrical safety.
Fluent at efficient use of time to effectively plan and execute multiple duties.
Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.)
Competent ability to communicate utilizing corporate office software.
Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.
8+ years (preferred) relevant work experience
For internal use only: Engineering001
$47k-69k yearly est. 8d ago
Supervisor Nutritional Services
Beacon Health System 4.7
Service supervisor job in Elkhart, IN
Reports to the Director, Nutritional Services. Oversees the efficient operation and delivery of all Nutritional Services functions during an assigned shift. This includes, but is not limited to, coordinating shift operational activities in all Departmental areas, handling patient and other customer service related issues as they arise and ensuring that all associates adhere to established Department and Hospital standards. Will be assigned responsibility for the coordination of a functional area. This is the 'designated person in charge' per Indiana State Department of Health (ISDH) rules.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Coordinates and ensures the efficient daily operation and delivery of all Nutritional Services functions to assigned customer groups by:
* Leading and coordinating the workload of assigned associates and communicating with other Department management to ensure that necessary services are provided within established time frames; also ensuring that budgetary, staffing and quality are consistent with Department standards and customer expectations.
* Assists with developing a work environment which fosters the effective performance of one's daily responsibilities in order to help accomplish Beacon Health System's mission/values and the Department's goals/objectives; also fostering continuous learning, continuous improvement and job enrichment.
* Providing leadership and skill development for assigned associates (patient room service, cafeteria, Subway, kitchen and catering) as they perform their daily activities. Acting as a resource for associates regarding daily operational activities.
* Scheduling and assigning workload to the assigned staff.
* Recruiting, hiring, evaluating and, if necessary, recommending the coaching/discipline (and/or discharge) of associates.
* Planning and coordinating ongoing training for the associates. Also, ensuring a comprehensive orientation and training for new associates.
* Interpreting, enforcing and supporting Hospital policies, procedures, protocols and the terms and conditions of the Union bargaining agreement.
* Supporting the Director in ongoing efforts to achieve targeted cost savings for the Department and continually striving, through purposeful efforts, to attain savings targets in future years.
* Demonstrating an effective leadership style which supports collaboration, shared communication, innovation and a continuous focus on Beacon Health System's mission and the Department's goals/objectives.
* Supporting teamwork through such things as the availability of timely and necessary information, required resources and training, tangible and intangible support and timely feedback.
* Oversee all activities related to the assigned associate's efforts to achieve continuous quality improvement.
* Ensuring that the Hospital's policy on confidentiality is strictly followed.
Ensures the efficient operation and delivery of all functions (during an assigned shift) by:
* Implementing methods to improve the quality of patient service provided by the Department and the Hospital.
* Assisting various departments and disciplines in the Hospital to maintain efficient food service delivery mechanisms.
* Ensuring the proper operation and functioning of the diet office and patient services (during an assigned shift).
* Ensuring the proper execution of catered events and cafeteria operation (during an assigned shift) and ensuring that exceptional levels of quality and service are delivered.
* Participating in performance improvement/continuous quality control activities. Also, submitting regular performance improvement summaries as assigned.
* Participating in Department Process Improvement Teams and committees as required. Also, planning and conducting meetings as assigned.
* Maintaining responsibility for Quality Control monitors (i.e., test tray evaluations, meal rounds, tray line accuracy checks, tray line temperature logs and problem/resolution logs).
* Implementing and administering established Departmental and Hospital policies/procedures and standards.
* Encouraging team members to participate in the planning and decision-making process.
* Maintaining effective inter- and intra-departmental (and agency) relationships.
* Serving as a weekend 'person-in-charge' as needed (in rotation with other Nutritional Services Leaders).
* Maintaining Department records, reports and files as required.
* Participating on Beacon Health System committees as requested.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Completing other job-related assignments and special projects as directed.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's or Bachelor's degree in Foods, Nutrition or a related field. Certification as a Dietary Manager (CDM) is highly preferred. A minimum of three years of previous supervisory experience is highly preferred. Must hold and maintain Serve Safe Food Safety Manager Credential within 90 days of hire date.
Knowledge & Skills
* Requires a working knowledge of physiology, nutrition and food service operations (which includes such things as sanitation, hygiene, food preparation standards and nutrition programs based on the most current dietetic practices).
* Requires the skills necessary to plan and organize operational activities and effectively evaluate assigned associates.
* Demonstrates the leadership skills necessary to effectively coach/train others and work in a positive manner; also requires the ability to elicit cooperation and support from other associates. Also, requires analytical and problem-solving skills.
* Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with all levels of Beacon Health System associates, customers and vendor representatives, as well as administer policies/procedures, prepare reports, provide training, etc.
* Requires a conceptual understanding of Nutritional Services Department functions in order to coordinate with other Department management to ensure the effective provision of necessary services.
* Demonstrates proficiency in computer skills (i.e., email, word processing and spreadsheets).
Working Conditions
* Work is performed in both an office environment and food service area.
* May experience some exposure to a patient care environment and noise, moisture, cold and heat in the food service area.
Physical Demands
* Requires the physical ability and stamina to perform the essential functions of the position (i.e., to stand and/or walk for prolonged periods of time; move throughout the facility; lift, hold and carry objects weighing up to 50 pounds; etc.).
$48k-71k yearly est. 42d ago
Supervisor, Ambulance Services
Indiana Donor Network 3.7
Service supervisor job in Indianapolis, IN
Join Our Mission to Save and Enhance Lives
Are you looking for a meaningful career where your skills and experience can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to explore joining our team.
Why Indiana Donor Network?
Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue, and corneas that restore sight. As the state's federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives. We are currently seeking a Supervisor, Ambulance Services to join our team.
About the Role
The Supervisor, Ambulance Services is responsible for the leadership, coordination, and operational oversight of the ambulance team supporting Indiana Donor Network's organ recovery and transport operations. This role ensures the safe, efficient, and compliant transport of donors, organs, and clinical staff, while maintaining high standards of professionalism, training, and readiness. The Supervisor provides direct supervision to Ambulance Specialists, overseeing daily operations, scheduling, performance management, and continuing education. This position collaborates closely with the Manager, Organ Utilization and other departmental leaders to ensure effective integration of transportation logistics within the broader clinical mission. Responsibilities include:
Provides direct supervision to 20 Ambulance Specialists, ensuring performance excellence and alignment with organizational standards and values.
Conducts regular one-on-one meetings to provide coaching, feedback, and professional development support.
Leads performance conversations, documentation, and corrective action processes in collaboration with the Manager, Organ Utilization.
Oversees onboarding and orientation for new Ambulance Specialists, ensuring thorough training and readiness for independent duties.
Supports the engagement and retention of staff through mentorship, ongoing education, and recognition. Coordinates and provides training for Emergency Vehicle Operations Course (EVOC) and Basic Life Support (BLS) education.
Ensures Ambulance Specialists maintain current certifications in BLS, ACLS, PALS, and EVOC, with timely renewal tracking.
Monitors EMT-Paramedic airway management requirements and ensures competency verification.
Collaborates with the Supervisor, Advanced Clinical Operations to facilitate mock code drills and critical care clinical scenarios.
Manages and provides continuing education opportunities to ensure ongoing professional development and regulatory compliance.
Who We're Looking For
High school diploma or equivalent required; associate's or bachelor's degree in healthcare, emergency management, or related field preferred.
Minimum of 3 years of experience as a licensed Paramedic required.
Minimum of two (2) years of experience operating emergency vehicles required; one (1) year in a leadership or supervisory role preferred.
Experience in critical care transport, EMS management, or organ procurement logistics strongly preferred. Certifications:
Current Indiana Paramedic licensure required.
Valid Indiana driver's license required. • Current BLS, ACLS, and PALS certifications required.
Certified Emergency Vehicle Operator (EVOC) or equivalent certification required within six (6) months of hire.
Benefits & Perks
At Indiana Donor Network, we believe in taking care of our team members. We offer:
100% employer paid health, dental, and vision insurance for our employees and dependents
Annual health savings account contributions
Paid pet insurance
Annual bonuses for performance and retention
Generous paid time off and holiday pay
Professional development and growth opportunities
A mission-driven, supportive work culture
Join Our Life-Saving Mission
If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network.
Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.
TSMS - Supervisor The Technical Services and Manufacturing Sciences (TSMS) Supervisor will lead and manage a team of technical professionals while providing strategic oversight for all facets of technical transfer, process validation, GMP floor support, and continued process verification in accordance with current good manufacturing practices (cGMP) for clinical and commercial programs. This leadership role combines hands-on technical expertise with people management responsibilities to ensure robust and reliable production processes while developing team capabilities and driving organizational excellence.
Essential Job Functions:
* Supervise, mentor, and develop a team of TSMS engineers (Senior II, Senior I, and Entry Level) while fostering professional growth and technical capabilities
* Conduct performance evaluations, provide coaching and feedback, and implement individual development plans for direct reports
* Lead recruitment, selection, and onboarding of new team members in collaboration with HR and senior leadership
* Manage workload distribution, resource allocation, and project assignments across the team to optimize efficiency and development opportunities
* Foster a collaborative, innovative, and safety-focused team culture aligned with INCOG's values of "All in," "Lean Forward," and "Pull for the Team"
* Represent the organization as technical expert during regulatory inspections, agency interactions, and client audits
* Evaluate, select, and implement new manufacturing technologies, equipment platforms, and digital transformation initiatives
* Author and review complex technical documents including risk assessments, CMC documentation, process validation protocols, and strategic technical reports Serve as senior technical advisor to key clients, lead executive-level technical discussions, and actively participate in business development activities
* Oversee comprehensive root cause investigations for complex manufacturing issues and lead CAPA development initiatives
* Evaluate, select, and implement new manufacturing technologies, equipment platforms, and digital transformation initiatives
* Author and review complex technical documents including risk assessments, CMC documentation, process validation protocols, and strategic technical reports
* Ensure all team activities maintain the highest standards of cGMP compliance, quality, and regulatory adherence
Special Job Requirements:
* Bachelor's degree in Science or Engineering required
* Master's degree in Science or Engineering strongly preferred
* Minimum 3 years of GMP experience in biopharmaceutical manufacturing required
* Minimum 3 years of technical transfer experience with demonstrated leadership in complex programs
* Proven track record of successful client relationship management and business development support
Special Job Requirements:
* Knowledge of lean manufacturing principles, Six Sigma, or similar continuous improvement frameworks
* Experience in sterile injectable drug manufacturing and device assembly
Additional info about INCOG BioPharma Services:
At INCOG BioPharma we have built a world-class CDMO for parenteral injectable drugs. Our culture and priorities are different by design: focused on building long-term value for our customers, we are committed to a service-culture mindset, technical excellence, and a collaborative and team-centered approach to doing business.
If you crave the challenge of creating systems from scratch and believe you have insights for a better way of doing business, which benefits customers by ensuring quality outcomes and accelerating their route to market, we want to hear from you. Unless otherwise specified, all positions are based out of our Fishers, IN offices. Please note, we are a smoke-free campus.
INCOG BioPharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at INCOG BioPharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy), age, physical disability, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
By submitting your resume and details, you are declaring that the information.
$41k-66k yearly est. Auto-Apply 6d ago
Customer Service Supervisor
Composites One
Service supervisor job in Goshen, IN
Begin your Composites One Career Today!
As a Customer ServiceSupervisor, you will be responsible for supervising and assisting in the coordination of the overall activities of a Distribution Center's Customer Service team. In partnership with the Customer Service Manager (CSM), responsible for coaching and development of the Customer Service team for continuous improvement in overall performance. Within your role, you will directly manage a base of key accounts (60% of the role). You will be accountable for adhering to and promoting Company Core Values by performing duties in a manner consistent with being a team leader and driving Stellar Service principles while supporting the continued growth of the company.
Key Responsibilities:
Leads, supervises, and motivates the Customer Service team.
Facilitates performance objectives, training plans, strategic planning, and goals set for the Customer Service team.
Regularly monitors interaction between Customer Service Representatives (CSRs) and customers to ensure a congruent approach with Stellar Service techniques; provides direct feedback and outlines recommendations for improvement, as necessary.
Identifies Best Practices within the Customer Service system and shares internally and externally, as appropriate.
Provides regular updates on team members' performance to the CSM, assists with hiring and performance reviews.
Communicates standard operating procedures to improve the efficiency of the Customer Service team while enhancing the customer experience.
Provides coverage for the department when team members are out of the office.
Drives and facilitates the order fulfillment process.
Ensures that the Customer Service team is consistently following standard operating procedures and established company guidelines.
Builds customer relationships and gains insight on sales-related issues pertaining to the performance of the team by participating in customer visits.
Directly manages a number of key accounts; leads by example in providing top-notch customer service for these customers.
Serves as an interdepartmental liaison between customer service, warehouse, delivery, sales, and purchasing to resolve customer-related issues and enhance organizational efficiency.
Drives and monitors fill rates; continuously pursues improved customer satisfaction.
Works cross-functionally to move obsolete or slow-moving inventory.
Works with the Customer Service team to engage buyers, sales, and transportation resources to identify cost-effective solutions that will help meet/exceed customer expectations.
Works with the credit team to resolve credit-related issues to eliminate service failures in the order fulfillment process.
Expected Skills and Qualifications:
3+ years of Customer Service experience in a non-retail environment
Prior leadership experience preferred
Experience in a business-to-business account support and distribution role strongly preferred
Proficient in MS Office, including Word, Excel, Outlook, Teams
Ability to learn internal systems (e.g., SAP)
Bachelor's degree in business administration or related field preferred
Pre-Employment Requirement: Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.
Discover a Fulfilling Career:
At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.
We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.
Respect, Teamwork, and Communication are Woven into our Core Values:
Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.
Benefits:
Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.
Commitment to Diversity, Equity, and Inclusion:
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
ADA Accommodations:
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ********************************.
$31k-45k yearly est. 31d ago
Supervisor, Telecom Operations
Smithville Communications 3.3
Service supervisor job in Ellettsville, IN
*Direct applicants only. We are not seeking 3rd party recruitment services this time.* Join a team where leadership, innovation, and community connection come together. SmithvilleSouthern Indianas trusted provider of Internet, Voice, Security, and Enterprise data servicesis looking for a Supervisor, Telecom Operations whos passionate about supporting people, improving processes, and delivering exceptional customer experiences.
Why This Role Matters
As the Supervisor of Telecom Operations, you will lead a skilled team of six Telecom Technicians who keep our customers connected and our network performing at its best. Youll coach and mentor talent, help shape operational standards, and play a key role in advancing Smithvilles commitment to quality service and continuous improvement.
This is a great opportunity for someone who enjoys a mix of fieldwork, leadership, and crossdepartment collaborationwhile contributing to a company with over 100 years of trusted serviceinIndiana. To get an idea of the team you will lead, watch "A Day in the Life of a Telecom Technician".
What Youll Do
Field Leadership (40%)
- Work alongside technicians in the field, providing guidance and hands-on support
- Conduct quality checks to ensure proper SOPs and safety standards
- Assist with urgent service needs and overflow work
- Coach team members to support their growth and performance
Operations Coordination (30%)
- Serve as the communication hub for the team
- Share updates, troubleshoot issues, and coordinate with internal partners
- Help maintain smooth daily operations and workflow
Project Coordination (15%)
- Prioritize and plan Enterprise & Business Solutions projects
- Partner with the Telecom Project Coordinator for alignment
- Communicate project status with technicians and stakeholders
Team & Performance Management (10%)
- Lead performance reviews and provide ongoing feedback
- Approve timesheets and schedule requests
- Ensure accurate documentation and policy compliance
- Facilitate team meetings to discuss goals, progress, and challenges
- Collaborate with HR on recognition programs and performance matters
Other Duties (5%)
- Support additional initiatives that help the team and organization succeed
What You Need to Bring
Minimum Qualifications
- Associates degree or equivalent telecom industry experience
- 2+ years of experience in fiber-optic splicing, equipment installation, structured cabling, troubleshooting, and verification
- Proficiency with hand tools, splicer machines, OTDR, and Microsoft Office
- Strong problem-solving, critical thinking, and communication skills
- Valid drivers license and safe driving record
- Ability to distinguish colors
Preferred Qualifications
- Previous experience leading or supervising a team
- Familiarity with networking, wireless protocols, security systems, GPON, Calix FTTH, and project management
- Ability to learn workforce management or operations software
Physical & Working Environment
- Office, indoor, and outdoor fieldwork in varying conditions
- Occasional exposure to heights, vibrations, and confined spaces
- Standard 40-hour workweek with potential evening/weekend needs
- Physical activity including climbing, bending, kneeling, and lifting 45+ lbs
What We Offer
- Professional development, tuition reimbursement, and training
- Company-paid Dental, Term Life, and Long-Term Disability
- Low-cost Medical options, Vision, and Prescription coverage
- HSA with annual employer contributions
- 401(k) with company match
- Generous PTO and paid holidays
- Discounts on Smithville products and services
Who We Are
For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. Smithville is proud to be an equal opportunity employer.
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$42k-66k yearly est. 7d ago
Kitchen Service Supervisor
Alamo Indianapolis 4.4
Service supervisor job in Indianapolis, IN
Join Our Restaurant Kitchen ServiceSupervisor Team in Indianapolis!
Be Part of Something Awesome!
We are excited to announce that Alamo Drafthouse is opening its Indianapolis location in late October 2024! We are hiring for the Restaurant Kitchen ServiceSupervisor position. Paid training and group orientation will take place the week of October 9th to prepare for the opening.
Job Description
The Restaurant Kitchen ServiceSupervisor is responsible for overseeing kitchen operations and ensuring high standards of food preparation and service. They are a key leader in the kitchen, working closely with kitchen staff & the Kitchen Manager to maintain operational efficiency, quality control, and food safety standards. The Kitchen ServiceSupervisor plays an essential role in delivering exceptional culinary experiences to guests by leading a motivated team, managing inventory, maintaining cleanliness, and coordinating with front-of-house staff to ensure timely and accurate service.
OUR MISSION
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back!
What We Offer:
• HOURLY PAY: $25.00 per/hour
• A fun workplace where you can be yourself and do awesome work!
• Free movies! Two free movies per month! $5 tickets after!
• 50% off employee meals! (up to $40 off per employee meal)
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, and voluntary benefits for all full-time teammates
Core Role Responsibilities:
• Supervise kitchen staff, ensuring proper food preparation, cooking, and presentation standards
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Monitor kitchen inventory and food supplies, coordinating with management on ordering as needed
• Train, coach, and mentor kitchen team members to improve performance and uphold quality standards
• Manage kitchen operations during shifts, ensuring timely food preparation and minimizing food waste
• Collaborate with front-of-house staff to ensure seamless service and guest satisfaction
• Implement kitchen cleaning and maintenance schedules, ensuring a clean and safe work environment
• Uphold company policies, procedures, and quality standards at all times
Qualifications:
• 2+ years of experience in a supervisory role in a high-volume restaurant kitchen environment
• Strong leadership skills with the ability to motivate and manage a diverse team
• Extensive knowledge of food preparation techniques and safety standards
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to work under pressure in a fast-paced environment
• Schedule flexibility (early mornings, late nights, weekends, holidays)
• Passion for delivering high-quality guest experiences
Physical Requirements:
• Ability to stand for extended periods in a kitchen environment
• Light to moderate lifting (up to 50 lbs)
• Ability to work in a hot, fast-paced kitchen environment
• Ability to operate kitchen equipment such as ovens, fryers, grills, and knives
View all jobs at this company
$25 hourly 60d+ ago
Customer service
Open Road Staffing 4.3
Service supervisor job in Indianapolis, IN
The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred
Compensation based on experience
Paid breaks and employee meals
Must fill out paper application
1155 e stop 11 rd
13173008748
Www.thetamaleplace.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-39k yearly est. 2d ago
Team leader- Tooling
Batesville Tool & Die Inc. 3.8
Service supervisor job in Batesville, IN
What You'll DoTeam Leadership & Development
Lead daily operations and job assignments for tooling associates, fostering a collaborative, high-performance environment
Train and mentor team members, including co-op students and new hires, building the next generation of tooling talent
Conduct performance evaluations and provide coaching to help your team grow
Facilitate shift change meetings and cross-shift communication to ensure seamless handoffs
Technical Excellence & Die Maintenance
Oversee repair and maintenance of compound, progressive, transfer, and restrike dies to ensure production readiness
Troubleshoot tooling issues using stop block readings, solder checks, inspection layouts, and progressive strip analysis
Apply your knowledge of trigonometry to calculate die clearance, shear angles, and timing adjustments
Set up and operate manual machines and ProtoTrak equipment, producing precision components from blueprints
Production Support & Quality Assurance
Schedule die maintenance after production runs and coordinate change-over procedures
Review press schedules and rate efficiency reports to proactively identify and address problem dies
Participate in die tryouts, verify part quality, and approve tools for production
Support Quality team on corrective actions and customer complaint resolution
Continuous Improvement & Documentation
Lead and participate in Continuous Improvement projects, driving process enhancements and cost savings
Complete engineering changes from start to finish, managing print changes and Kanban list updates
Maintain accurate work orders, press logs, and debrief documentation in Plex ERP system
Attend weekly tooling meetings to report on top downtime jobs and drive accountability
What You Bring
High school diploma, GED, or HSE equivalent
Vocational or technical training in machine trades
3+ years of tooling experience (preferred)
Strong knowledge of die support systems, troubleshooting techniques, and precision measurement
Understanding of trigonometry and ability to read and interpret blueprints
Experience with Plex, VISI, CadMax, or similar software systems
Leadership mindset with a passion for developing others and driving results
Flexibility to work overtime as needed based on business demands
Tools & Equipment You'll Use
Standard tool room equipment including ProtoTrak, DCM grinder, shear, press brake, and iron worker. Precision measuring instruments. Welders and plasma cutters. Material handling equipment including overhead cranes, pallet jacks, cherry pickers, and tow motors. Computer systems running Plex ERP, VISI, and CadMax software.
Your Path Forward
At BTD, we invest in our people's growth. As a Team Leader, you'll have opportunities to:
Advance into senior leadership roles such as Tooling Supervisor or Tooling Manager
Earn certifications and degrees through our partnership with Ivy Tech lab with tuition reimbursement and deferment programs
Develop expertise in emerging technologies including servo presses, robotics, machine vision, and 3D printing
Participate in leadership development programs
Travel domestically and internationally to support our facilities in South Carolina and Mexico
Work Environment
This is an active, hands-on role in our manufacturing environment. You'll spend your day on your feet, working with precision equipment in our temperature-controlled tooling area. The role involves regular lifting up to 30 pounds, occasional lifting up to 60 pounds, and working with machinery, oils, and standard shop conditions. We provide all necessary personal protective equipment including safety glasses, hearing protection, and specialized gear for welding and cutting operations.
Batesville Tool & Die is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.
Ready to Lead?
Apply today at btdinc.com/available-positions or contact ************** and follow prompts to reach the HR department.
Compensation details: 21-35 Hourly Wage
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