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Client Service Leader - Water
Barge Design Solutions 4.2
Service supervisor job in Jacksonville, FL
What We're Looking For:
The Water/Wastewater Market Client Service Leader is responsible for fostering long-term relationships between Barge and public Water/Wastewater clients and leading business development efforts to grow Barge's market share in Florida. To ensure strong client relations this role maintains close communication, in addition to with clients, with Barge's Project Managers and team members to ensure the projects are executed according to defined plans, quality standards, and client expectations. This position combines deep professional proficiency with business acumen to enhance financial results.
Responsibilities
Market Strategy: Refine and implement Barge's Water/Wastewater (WW) market strategy in Florida working with others within Barge to achieve success.
Strategic Relationship Building: Develop and execute strategies to support the Florida WW Market by establishing strong relationships with directors and subject matter specialists. Engage in reconnaissance, pursuits, and securing of work.
Growth and Profitability: Develop and implement plans to achieve growth and financial profitability by securing contracts
Marketing Collaboration: Work with marketing to complete go/no-go analysis and develop winning plans.
* Proposal Development: Lead the development of proposals, collaborating with Project Managers to identify scope, schedule, and budget negotiations.
* Company Representation: Represent Barge at various events, including client events and industry trade associations
Project Monitoring: Maintain communication with teams to monitor project progress, ensure client engagement, and lead conflict resolution.
Technical Support: Occasionally provide technical support to ensure successful deliveries.
CRM Maintenance: Ensure CRM system is maintained and updated.
Cost Management: Actively work to minimize business development costs and to maximize the ROI on business development investments.
Education & Experience Qualifications:
Bachelor's Degree from an accredited program.
Minimum 10 Years of Experience in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market.
Strong communication and leadership skills.
Ability to develop strategic relationships and execute growth plans.
Proficiency in CRM systems and workforce planning.
Expertise in client management and proposal development.
Demonstrated success working with public sector clients
Established network in Florida.
Strong client relationship skills and technical credibility.
Lead other people in helping to achieve results.
In-depth knowledge of industry practices and strategies to promote regional business unit goals.
Ability to make strategic business decisions that positively impact the geographic market.
Effective communication of specialized information to senior leadership and external stakeholders.
Ability to steer and persuade clients and employees towards favorable and ethical outcomes for the company.
Why join us?
Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 550+ people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)'s Top 500 Design Firms and Architectural Record's Top 300 Architecture Firms and is a certified Great Place To Work.
Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company's core values because at the end of the day, Barge CARES:
* Collaborate - Help and expect help. Teamwork is essential in what we do.
* Authentic - Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
Responsible - We are accountable for our work, our attitude, and our actions. We make Barge better.
Excellence - We go all in and expect more of ourselves than others expect of us.
Service - We are humble. We use our gifts in service of others.
We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled
$56k-93k yearly est. 2d ago
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Account Supervisor
Amports 3.9
Service supervisor job in Jacksonville, FL
AMPORTS has been a leader in the global automotive service industry for over 60 years. With multiple locations in the United States and Mexico, AMPORTS is one of the largest auto processors in North America. We believe in a perpetual commitment to quality, safety, operational excellence, and customer satisfaction.
Our purpose at AMPORTS is to leverage our port and terminal infrastructure, creating capacity, value, and supply chain solutions for finished vehicles. We take pride in providing service to our customers that is matched by no other. We know how to work hard, play hard, and recognize success. We want to welcome go-getters that are motivated to focus on pooling resources, knowledge and skills to get the job done.
Summary/Objective
Responsible for ensuring smooth processes and the swift resolution of discrepancies and serves as the primary point of contact for OEMs.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Model, Kit, and BOM Management:
Create and update models, kits, and BOM (Bill of Materials) within the system to ensure alignment with operational requirements and accuracy. Ensure all kits are priced according to customer contracts.
Error Resolution:
Collaborate with operations and IT teams to resolve system errors, focusing on ICL and OBT errors to reduce AR aging and ensure smooth operations.
Revenue Audits:
Conduct weekly audits of the Earned Revenue Report to ensure accuracy and compliance with financial standards. Distribute the audited reports to Office Accounting Managers (OAMs) for review and action.
Billing Instructions:
Generate and send monthly billing instructions to the AR team to ensure accurate and timely invoicing.
Primary Contact for OEM:
Act as the main contact for OEM regarding system and billing discrepancies. Work with internal teams and OEM contacts to address and resolve issues promptly and proactively.
Manage and Oversee Account Coordinators:
Supervisors will manage and oversee Account Coordinators, ensuring alignment with operational needs and company objectives. In some instances, Supervisors and Account Coordinators may be the same person, allowing for continuity and efficiency in operations.
Competencies
Strong understanding of Model, Kit, and BOM systems.
Proficiency in error resolution and troubleshooting within cross-functional teams.
Skilled in auditing, financial reporting, and billing processes.
Strong collaboration and communication skills, with the ability to work effectively with internal and external partners.
Detail-oriented with excellent problem-solving skills and the ability to manage multiple tasks efficiently.
Supervisory Responsibility
This position has direct reports.
Work Environment
Well-lighted, heated and/or air-conditioned indoor office, production setting, outdoor/indoor shop environment or enclosed vehicle with adequate ventilation and protection from extreme weather conditions.
Physical Demands
Light physical activity performing non-strenuous daily activities of an administrative or production/technical nature. Manual dexterity is sufficient to reach and handle items.
Occasional lift to 25 pounds.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are primarily 8 hours each day, Monday through Friday on a day shift. This position often requires overtime.
Travel
Travel is not required for this position.
Required Education and Experience
Bachelor's degree (B.A) in accounting, finance, or a business-related field.
Advanced Excel skills (data analysis, pivot tables, macros, VLOOKUP, and complex formulas).
Work Authorization/Security Clearance
Must be able to obtain TWIC (Transportation Worker Identification Credential).
Must have a valid driver's license.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Amports is an equal opportunity employee and diverse candidates are encouraged to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$55k-75k yearly est. 2d ago
Customer Service Manager
Hanania Automotive Group 4.2
Service supervisor job in Jacksonville, FL
Hanania Subaru of Orange Park
About Us: Hanania Automotive Group is committed to delivering an exceptional ownership experience to every customer. We're looking for a dynamic, detail-oriented, and highly personable Customer Service (CSI) Manager to help us deliver on that promise.
Role Overview:
The CSI Manager is responsible for driving customer satisfaction by following up with customers post-sale and post-service, resolving concerns proactively, and identifying opportunities for improvement. You'll collaborate with sales and service teams, analyze CSI reports, and be the voice of the customer within the dealership.
Key Responsibilities:
Conduct timely post-sale and post-service follow-up calls to ensure satisfaction
Address and escalate customer concerns before they impact CSI scores
Monitor manufacturer CSI reports and internal metrics
Track trends and provide regular feedback to management
Maintain accurate and organized records of communication and resolutions
Assist with review generation and reputation management
Build strong relationships with internal staff to ensure alignment
Compensation: Competitive salary + performance bonuses + benefits
Schedule: Monday-Friday, some Saturdays as needed
Qualifications
Requirements:
Excellent communication and interpersonal skills
Professional, friendly, and empathetic demeanor
Strong attention to detail and organization
Customer service or CSI experience in a dealership preferred
Familiarity with CRM systems and Excel
Bilingual (English/Spanish) a plus
Why Hanania Group?
Supportive leadership and team-oriented culture
Opportunity to make a measurable impact
Competitive benefits package
Room for growth within the Hanania Automotive Group
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
$29k-38k yearly est. 12d ago
Customer Service Manager (Sales BDC)
Beaver Auto Group
Service supervisor job in Jacksonville, FL
Beaver Chevrolet of Jacksonville is seeking a highly motivated, organized, and experienced Customer Service Manager to lead and oversee our Sales BDC team. As the strategic leader of our Sales BDC, you will be responsible for managing representatives, designing effective processes, and ensuring the delivery of a โWow-Ya!โ experience to every sales prospect. This position is ideal for an individual who excels at motivating teams, analyzing data to drive results, and is passionate about building high-performing sales-driven environments.
Responsibilities:
Lead, manage, and coach the Sales BDC Representatives to achieve appointment, contact, and sales goals
Oversee all inbound sales calls and internet sales inquiries to ensure prompt, professional, and effective responses
Develop and implement scripts, call guides, and follow-up processes to maximize lead conversion and appointment show rates
Monitor performance metrics, prepare reports, and present actionable recommendations to optimize sales pipeline results
Conduct regular training sessions and one-on-one performance reviews to continually improve team skills and effectiveness
Coordinate closely with the sales management team to ensure seamless handoffs from BDC to showroom and a consistent customer experience
Review CRM data entry and follow-up activity for accuracy and timeliness; ensure all leads, appointments, and customer interactions are properly documented
Handle escalated customer interactions and difficult situations with professionalism and a focus on resolution
Analyze marketing campaign effectiveness and collaborate on new strategies to generate qualified showroom and internet traffic
Ensure all interactions with customers exemplify the highest standards of customer service and reflect the Beaver Chevrolet brand
Qualifications:
Ability to pass a pre-employment background check
Previous experience as a Customer Service Manager, Sales Manager, or other related leadership role required
Demonstrated success managing a team with proven results in sales lead development, appointment setting, and closing support
Strong leadership, coaching, and team-building abilities
Excellent verbal and written communication skills; ability to deliver constructive feedback and maintain motivation
Advanced proficiency with CRM systems, scheduling tools, and data analysis platforms
Detail-oriented with strong organizational and multitasking abilities
Positive, energetic, results-driven attitude
Dependable, punctual, and goal-oriented
Who We Are:
At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market, creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside us.
What We Offer:
Employee purchase and service discount
Medical, Dental, Life, Disability insurance
Flexible Spending Plan
401(k) retirement plan
Paid Vacation
Family-oriented and friendly work environment
Tenured leadership and management team, with a focus on career development
Flexible schedule
Team outings
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$31k-56k yearly est. Auto-Apply 60d+ ago
CUSTOMER SERVICE MANAGER (Overhire)
Rowe's IGA Supermarkets
Service supervisor job in Jacksonville, FL
At Rowe's, we are passionate about providing an exciting and rewarding grocery shopping experience. Our customers, our families, and the communities we live and work deeply matter to us. We strive for excellence in everything we do and aim to make a meaningful difference in the communities we serve. We recognize that happy employees working in a well-organized efficient environment creates the energy and excitement needed to keep our stores a vibrant place to shop. We empower our people to make decisions that improve the work of our associates, customers, and company. Our associates work hand and hand to deliver to our customers the finest products and personalized service while having fun too.
The location of this role is to be determined at a later date.
We are looking for a CUSTOMER SERIVCE MANAGER to join our Rowe's team. The purpose of this position is to ensure and enjoyable shopping experience with a smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training, mentoring front end associates, assisting with checking, and bagging, handling customer complaints, processing refunds and exchanges and ensuring the front end always has proper coverage. ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide exceptional customer service including greeting customers and answering questions with a positive attitude.
Lead, teach, mentor, and educate Front End Associates to be successful in delivering a great shopping experience and promote an environment of teamwork.
Follow established departmental and store policies and procedures
Establish and maintain a safe and clean environment that encourages our customers to return.
Communicates openly and frequently with the Lead Customer Service Manager and Store Manager
Assist with monitoring the cash management activities of the office associates and cashiers. Ensuring proper tender procedures are followed and monitoring the security system to prevent financial loss.
Assists as needed to ensure the success of the store as a whole
Assists in other duties as assigned
QUALIFICATIONS A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
At least 18 years of age.
A passion for serving people.
Must possess strong communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
Ability to handle conflict appropriately and professionally
Ability to read, write, and do simple math.
Ability to work well with others and work well as a team
Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for our mission and commitment to working collaboratively.
Ability to work weekends, evenings, and holidays
PHYSICAL DEMANDS Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to outside weather conditions. Work involves standing at registers, pushing, pulling, carrying, stooping, twisting, crouching, and reaching, repetitive arm and hand movements and continuous interaction with customers and fellow associates.
$31k-56k yearly est. 60d+ ago
Customer Service Manager (Sales BDC)
Beaver Chevrolet
Service supervisor job in Jacksonville, FL
Job Description
Beaver Chevrolet of Jacksonville is seeking a highly motivated, organized, and experienced Customer Service Manager to lead and oversee our Sales BDC team. As the strategic leader of our Sales BDC, you will be responsible for managing representatives, designing effective processes, and ensuring the delivery of a โWow-Ya!โ experience to every sales prospect. This position is ideal for an individual who excels at motivating teams, analyzing data to drive results, and is passionate about building high-performing sales-driven environments.
Responsibilities:
Lead, manage, and coach the Sales BDC Representatives to achieve appointment, contact, and sales goals
Oversee all inbound sales calls and internet sales inquiries to ensure prompt, professional, and effective responses
Develop and implement scripts, call guides, and follow-up processes to maximize lead conversion and appointment show rates
Monitor performance metrics, prepare reports, and present actionable recommendations to optimize sales pipeline results
Conduct regular training sessions and one-on-one performance reviews to continually improve team skills and effectiveness
Coordinate closely with the sales management team to ensure seamless handoffs from BDC to showroom and a consistent customer experience
Review CRM data entry and follow-up activity for accuracy and timeliness; ensure all leads, appointments, and customer interactions are properly documented
Handle escalated customer interactions and difficult situations with professionalism and a focus on resolution
Analyze marketing campaign effectiveness and collaborate on new strategies to generate qualified showroom and internet traffic
Ensure all interactions with customers exemplify the highest standards of customer service and reflect the Beaver Chevrolet brand
Qualifications:
Ability to pass a pre-employment background check
Previous experience as a Customer Service Manager, Sales Manager, or other related leadership role required
Demonstrated success managing a team with proven results in sales lead development, appointment setting, and closing support
Strong leadership, coaching, and team-building abilities
Excellent verbal and written communication skills; ability to deliver constructive feedback and maintain motivation
Advanced proficiency with CRM systems, scheduling tools, and data analysis platforms
Detail-oriented with strong organizational and multitasking abilities
Positive, energetic, results-driven attitude
Dependable, punctual, and goal-oriented
Who We Are:
At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market, creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside us.
What We Offer:
Employee purchase and service discount
Medical, Dental, Life, Disability insurance
Flexible Spending Plan
401(k) retirement plan
Paid Vacation
Family-oriented and friendly work environment
Tenured leadership and management team, with a focus on career development
Flexible schedule
Team outings
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$31k-56k yearly est. 24d ago
Supervisor, Purchasing Services
Duval County Public Schools 4.2
Service supervisor job in Jacksonville, FL
Supervises professional and clerical purchasing staff. Administers procurement processes for major outsourced services.
Essential Functions
1. Administers the solicitation processes for procurement of major services. Serves as facilitator for all related conferences, vendor presentations and meetings to evaluate responses. Participates in contract negotiations. Maintains all associated records
2. Supervises and trains assigned staff, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments.
3. Develops documents such as standard clauses, terms, and conditions, Requests for Proposals (RFPs), and Invitations to Negotiate (ITNs).
4. Reviews and edits bids and formal solicitations developed by Procurement professional staff.
5. Advises school and departmental administrative staff on specification development. Assists same in the review and evaluation of bids and proposals for commodities and services.
6. Collaborates with DCPS Legal Services Department in the review, interpretation, and implementation of procurement related laws, rules, policies, and directives.
7. Reviews and releases purchase orders within a pre-established value range.
8. Performs other duties as assigned.
Qualifications
Education: Bachelor's degree from an accredited college or university preferred.
Experience: Four (4) years experience supervising personnel in high volume governmental procurement. Four (4) years experience preparing bid specifications for materials, supplies, and equipment for school programs.
Certifications & Licenses: NA
Knowledge, Skills, and Abilities
Strong knowledge of practices, principles, and procedures for purchasing and procurement
Strong knowledge of formal competitive bid cycles, administration, and preparation of specifications for materials, supplies, and equipment for school programs
Strong knowledge of laws, statutes, rules, and directives related to procurement
Strong knowledge of contract development procedures and practices
Strong knowledge of RFPs and ITNs for services
Strong oral, written, and interpersonal communication skills
Strong word processing, spreadsheet, and database software skills
Strong product research and cost data comparison skills
Strong problem solving skills
Strong conflict resolution skills
Strong negotiation skills
Strong organizational skills
Strong detail orientation skills
Ability to interpret, develop, and apply multiple procurement specifications
Ability to analyze bids and administer the bidding process
Ability to establish and maintain cooperative working relationships with vendors, teaching staff, and administrators
Ability to maintain current knowledge of business trends and market changes
Ability to manage team activities
Ability to design workflow to meet deadlines
$45k-62k yearly est. 6d ago
Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Service supervisor job in Jacksonville, FL
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
* Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
* Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
* Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
* Conduct regular audits of subservicer operations and compliance practices.
* Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
* Analyze performance metrics to identify areas for improvement and drive corrective actions.
* Implement training programs for subservicer staff on compliance standards and best practices.
* Update training materials to reflect regulatory changes.
* Define documentation standards to ensure consistency and accountability in operations.
* Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
* Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
* Stay updated on regulatory changes and adjust processes accordingly.
* Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
* Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
* Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
* Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
* Create a comprehensive suite of mortgage products and services.
* Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
* Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
* Drive growth and profitability within the mortgage division.
* Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
* Manage vendor relationships and mortgage software applications.
* Represent the bank in community and civic activities to enhance market presence.
* Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
* Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
* Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
* Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
* Establish rigorous quality control measures to maintain high standards of service and compliance.
* Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
* Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
* Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
* Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
* Undertake special projects or strategic initiatives as assigned by senior leadership.
* Perform other duties as necessary, including travel.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
* Minimum of 5 years of Mortgage Default Experience
* Minimum of 5 Years of Mortgage Subservicing Experience
*Additional Qualifications*
* Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
* Running servicing operations and establishing an end to end servicing oversight control for a bank.
* Strong leadership, communication, and analytical skills.
* Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
* Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
* Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
* Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
* Strong quantitative, governance, and analytical abilities
* Ability to solve complex problems and drive structure through ambiguity
* Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
* Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$87k-108k yearly est. 2d ago
Mortgage Servicing Supervisor
Vystar Credit Union 4.5
Service supervisor job in Jacksonville, FL
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Mortgage ServicingSupervisorACCOUNTABILITY STATEMENT
Supervises the daily operations of the mortgage loan servicing staff tasked with the various processes associated with servicing first mortgages, equity loans, and mobile home loans to ensure loans are serviced in accordance with VyStar policies/procedures, secondary market requirements, private mortgage insurance company requirements, and state/federal regulations. Must demonstrate proficiency in federal and state regulations pertinent to all aspects of mortgage loan servicing activities. Staffs, trains, supervises evaluates and develops employees.
ESSENTIAL JOB FUNCTIONS
Supervises general mortgage servicing and mortgage document retention staff related functions consistent with VyStar Credit Union policies and procedures, secondary market guidelines, and state/federal regulations Monitors daily work assignments and timeliness of completion of same to ensure all production deadlines are adhered to. Schedules and assigns work to improve productivity as needed.
Makes mortgage loan servicing decisions as authorized by policy and in conjunction with secondary market, private mortgage insurance and federal/state regulations.
Ensures staff receives pertinent training to complete all job-related skills and soft skills to support employee growth and development.
Completes and administers monthly benchmark review and on-on-one's timely for employee mentoring and coaching opportunities.
Completes and administers annual evaluations for general mortgage servicing staff within credit union timelines.
Handles escalated member calls related to mortgage servicing activities.
Monitors inbound and outbound mortgage servicing calls for quality assurance.
Reviews mortgage servicers queue productivity, follow-up exceptions, daily performance activity, employee attendance and punctuality.
Monitors all servicing related reporting from the credit union core servicing system and customized reports to ensure they are worked in a complete, timely and accurate manner. Ensures reports are worked within mortgage management defined timelines and that any issues noted are addressed and resolved promptly.
Works with servicing staff to ensure desktop and published credit union procedures reflect current practices and are periodically reviewed to guide employees on performing their daily tasks in a productive and efficient manner.
Promotes technological enhancements that will allow the servicing related tasks and responsibilities to be completed in an accurate, timely and efficient manner.
Promotes a positive and cohesive environment across all units operating within the Mortgage Servicing Department and throughout the credit union.
Cross-sells other credit union services.
Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values.
Performs the activities and projects as assigned and requested by the Mortgage Servicing Manager, and/or Vice President Mortgage Servicing.
Assumes duties of Mortgage Loss Mitigation Supervisor and/or Mortgage Servicing Manager in the event of absence within the scope of authority assigned.
Identify and make recommendations to Mortgage Servicing Manager and/or Vice President Mortgage Servicing regarding process improvements, quality service and increased efficiencies
Performs other duties as assigned
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the servicing unit to consistently practice and demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their position. Expected VyStar behaviors are defined as:
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable demonstrate you care.
Understand Listen empathetically and ask questions (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations are exceeded.
Verify follow-up action.
QUALIFICATIONS
EXPERIENCE
Incumbent must have a minimum of six years experience in a financial or lending institution with direct member contact in mortgage servicing for conventional, equity, and mobile home loans.
EDUCATION
The minimum formal education required is completion of high school. Undergraduate and/or graduate degrees in management, business, finance or accounting are preferred but not required for this position. A minimum of two years experience in a leadership or supervisory position is required or attained level of Mortgage Servicer III.
Specialized classes in mortgage servicing, accounting, economics or related fields are preferred. Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements. Must be knowledgeable of the state/federal regulations governing mortgage servicing. The incumbent must be well versed in secondary market servicing guidelines specific to the servicing of mortgage loans
KNOWLEDGE, SKILLS, & ABILITIES
Incumbent must have a minimum of six years experience in a financial or lending institution with direct member contact in mortgage servicing for conventional, equity, and mobile home loans.
Incumbent must be well versed in servicing requirements for secondary market guidelines, private mortgage insurance company requirements, state/federal regulations and credit union policies/procedures related to mortgage loan servicing activities.
Knowledge of federal and state regulations related to mortgage loan servicing such as Fair Credit Reporting Act, Escrow Regulations, Truth in Lending Act, Real Estate Settlement Procedures Act and Flood Regulations.
Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment and proven ability to work with others. Proven ability to work under stress and in a heavy workload environment.
Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of โpeople helping peopleโ and be able to communicate with members and legal council at all levels. Incumbent must demonstrate the qualities of a self-starter and one who follows through on all job duties.
Must understand basic functions of a PC and be proficient in the use of a financial calculator and copier. Machines used in the performance of this position include PC, printer, multi-function equipment, phone equipment and building alarm system. Familiarity with the operation of building equipment and machines operated by the department employees is considered beneficial in problem solving. Demonstrated ability and working knowledge of all Microsoft Office applications is required
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
$42k-48k yearly est. Auto-Apply 60d+ ago
SERVICE DIRECTOR
American Refrigeration LLC 3.9
Service supervisor job in Jacksonville, FL
Job DescriptionDescription:
We are seeking a dynamic and experienced Service Director to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for overseeing service operations, managing staff, and implementing strategies to enhance service delivery.
Responsibilities:
Develop and implement service policies and procedures to improve operational efficiency.
Lead, mentor, and manage the service team to achieve performance goals.
Monitor service quality and customer feedback to identify areas for improvement.
Collaborate with other departments to ensure seamless service delivery.
Prepare and manage the service department budget, ensuring cost-effectiveness.
Analyze service metrics and prepare reports for senior management.
Stay updated on industry trends and best practices to enhance service offerings.
Requirements:
Bachelor's degree in Business Administration, Management, or a related field.
Proven experience in a service management role, preferably in a similar industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to analyze data and make informed decisions.
Customer-focused mindset with a commitment to service excellence.
Proficient in using service management software and tools.
$88k-143k yearly est. 13d ago
SR Supervisor
Universal Logistics 4.4
Service supervisor job in Jacksonville, FL
Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Parsec, LLC. is a leading provider of contract intermodal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity.
Parsec, LLC. is currently seeking an Operations Supervisor for our operation based in Jacksonville, FL This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment.
Responsibilities will include but not be limited to:
Supervise the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity.
Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth.
Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols
Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations.
Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets.
Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making.
Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance.
The ideal candidate should possess the following:
Experience in ramp operations, specific to the intermodal transportation industry
Willingness to work in varying weather condition
Bachelor's or Associate's degree (Preferred)
Effective oral and written communication skills
$37k-63k yearly est. Auto-Apply 6d ago
Center Supervisor
Biolife 4.0
Service supervisor job in Jacksonville, FL
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - FL - Jacksonville - Norm
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - FL - Jacksonville - Norm
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
$22.2-30.5 hourly 8d ago
Mechanical Services Sales Director
Nenni and Associates
Service supervisor job in Jacksonville, FL
The Sales Director will play a pivotal role in driving revenue growth and expanding market share by leading and directing the sales efforts of our mechanical services requires a visionary leader with a proven track record in sales
management in mechanical or other facility services and a strategic approach to
business development.
Key Responsibilities:
โข Develop and execute strategic sales plans and initiatives to achieve company sales
targets and objectives.
โข Lead and mentor the sales team, providing guidance, coaching, and support to drive
performance and foster a culture of excellence.
โข Identify new business opportunities and cultivate relationships with key clients,
stakeholders, and industry partners to expand the company's market presence
โข Collaborate with the technical team to develop innovative solutions and value-added
propositions that meet the unique needs of clients and differentiate the company from
competitors.
โข Drive the development and implementation of sales processes, tools, and metrics to
optimize sales performance, track progress, and drive continuous improvement.
โข Analyze market trends, competitor activities, and customer feedback to identify emerging
opportunities and challenges, and adapt sales strategies accordingly.
โข Manage key accounts and strategic partnerships, ensuring high levels of customer
satisfaction, retention, and loyalty.
โข Lead negotiations of contracts, pricing agreements, and other commercial terms to
maximize profitability and mitigate risks.
โข Represent the company at industry events, conferences, and networking forums to
enhance brand visibility, build relationships, and generate leads.
โข Collaborate with cross-functional teams, including marketing, operations, and finance, to
align sales strategies with overall business objectives and ensure seamless execution.
Qualifications:
โข Bachelor's degree in Business, Engineering or related subject; or relevant field and/or
professional experience
โข Proven track record of success in service sales within a field of facilities services, with at
least 3 years of experience in a similar role.
โข Strong leadership and managerial skills, with the ability to inspire, motivate, and develop
a high-performing sales team.
โข Strategic thinker with excellent analytical and problem-solving abilities, capable of
identifying market opportunities and driving business growth.
โข Exceptional communication, negotiation, and presentation skills, with the ability to
effectively engage with clients and internal stakeholders at all levels.
โข Proficiency in Salesforce and Microsoft Office Suite.
โข Willingness to travel as needed.
โข Understanding of mechanical systems, including HVAC, plumbing, refrigeration, and
building controls is a plus but not required
$71k-126k yearly est. 60d+ ago
Customer Service Supervisor
Marshalls of Ma
Service supervisor job in Jacksonville, FL
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
5149 Normandy Blvd
Location:
USA Marshalls Store 1135 Jacksonville FLThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$14-14.5 hourly 60d+ ago
Operations Supervisor
Tapestry, Inc. 4.7
Service supervisor job in Jacksonville, FL
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Title: Operations Supervisor - VAS Dept
Location: Jacksonville, FL - onsite
Shift: Weekend Dayshift
Primary Purpose: Responsible for managing the Wholesale/ Retail Value Added Services Department team by setting direction and motivating non-exempt warehouse associates to meet or exceed business and team goals. Partner with Day/Night/Weekend Shift Managers, Operations Supervisors, Transportation, Workflow, Customer Service, and other warehouse Support Groups to develop plans to meet or exceed performance measurements. This position is responsible for supervising a team comprised of a clerk, non-exempt warehouse associates, and a fluctuating seasonal temp staff.
The successful individual will leverage their proficiency to...
Coordinate daily tactical planning with other Operations Supervisors and Support Groups through problem solving and decision-making processes.
Ensure all standard operating procedures and training documents are followed and updated as needed.
Report performance against goals weekly & monthly.
Provide feedback to team/individuals for development/growth.
Review staffing to ensure that the appropriate coverage is available to support volume and adjust accordingly.
Cross-train staff to ensure there are sufficient resources to handle all tasks in the department.
Lead projects that will drive continuous improvement.
Partner with other Operations Supervisors to expedite DTC Turn ensuring shipment goals are met.
Manage multiple tasks while maintaining daily operations.
Assist the Business Unit Leader in preparation of the annual AOP and monthly LE review process.
Facilitate and attend training for continuous technical and leadership skill development.
Perform other duties per request or as assigned by Manager and demanded by business needs.
The accomplished individual will possess...
High School diploma or equivalent; college degree preferred.
Minimum of 2 years' experience in a supervisor level position in a warehouse/distribution center environment.
Ability to manage and direct team functions with little or no direct supervision.
Successful record in supervising, training, coaching/motivating, problem solving, and developing team members.
Excellent verbal and written communication skills.
Proven ability to work and communicate with all levels of the organization.
Working knowledge of Word and Excel is required and experience with a WMS preferred.
An outstanding professional will have...
College degree
More than 5 years in a distribution center supervisor role.
Strong conflict resolution, problem solving, and decision-making skills.
Ability to manage trends and business changes, while building flexibility within the team.
Ability to perform process optimization, developing solutions, and adapting to the changing needs of the business
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and โactionableโ positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at ************************
Operations Manager - Jacksonville, Florida
EMS Service line: IFT
FTE: Full Time
Shift(s) availability: Monday through Friday
Certification/Licensure Requirements:
Florida Paramedic certification in good standing
Current National Registry certification {if required by state}
Current certifications CPR: BLS, ACLS, PCC/PALS
Valid state specific Drivers' license.
FEMA IS certs: (IS-100; IS-200; IS-700; IS-800)
About AmeriPro Health:
AmeriPro Health is committed to exceeding expectations by delivering exceptional patient outcomes, optimizing care efficiency, and providing unmatched access to the highest quality healthcare. Join our team as a Paramedic and contribute your skills and dedication to our mission of delivering outstanding care to those who need it most.
Critical Care
Advanced Life Support
Basic Life Support
Medical transportation
And much more
Value based services & equipment:
Paramedic Advanced Life Support Ambulances
New Quick Response Units
State-of-the-art equipment
Zoll X Series cardiac monitors
Zoll EMV+ ventilators
Sapphire transport infusion pump
LUCAS devices on 911 units
Compensation and Benefits:
Benefits for Full-time positions include:
Competitive compensation (above market rates)
Paid Time Off
Benefits package: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies, and more)
401(k) retirement plan with a company match
Paid uniforms
Tuition reimbursement
Employee Referral Bonuses
Opportunities for overtime
Professional development & opportunities for advancement
Flexible scheduling options
Employee assistance programs (EAP)
We foster a positive work environment
: Summary
Position is responsible for the daily supervision of the EMS field operations in the absence of senior management. Assures adequate zone coverage, compliance, and serves as AmeriPro's liaison with outside responding agencies and personnel. Employees hired into this position are subject to a six month introductory probationary period.
Essential Duties and Responsibilities:
Supervises day-to-day field operation employees in the absence of senior management.
Ensures field employees have the required equipment to perform the essential functions of their assigned duties.
Serves as liaison for field staff to other departments (i.e., Training, CQI, Payroll, Human Resources, Billing, Communication.)
Prepares appropriate involving mechanical breakdowns, accident investigation, exposures, daily shift activities, and other incidents that may occur.
Responsible for maintaining daily schedule and discrepancies.
Maintains appropriate training records, maintenance records, and any required state specific records.
Responsible for ensuring all units have adequate supplies as well as ensuring all supplies are ordered.
Ensures assigned employees consistently adhere to policies, procedures, guidelines, directives and standards.
Ensures that Patient Care Protocols are adhered to.
Assist the Director in evaluating the performance of employees assigned to him/her, maintain attendance records, and ensure employees maintain required certifications.
Supervisors and monitors the overall deployment and efficiency of the established system.
Shall perform the duties outlined in the Paramedic Job Description as required.
Performs all of the above functions in accordance with established financial and operational plans and goals pertaining to cost effectiveness and efficient management.
Shall respond to the scene of calls with crews and shall assume transport sector officer and coordinate ambulance transport in the event of a Mass Casualty Incident
Will first respond on calls that they are the closest resource, will also have mandatory response needs based on acuity of call, i.e., DOA, Multi System Trauma, Life Threatening Emergencies, etc.
Qualifications
REQUIRED Qualifications:
Minimum Operations Manager Qualifications:
High School Diploma or GED
Minimum of 2 years of experience in the EMS field preferred.
Certified Paramedic, ACLS, and BLS. Preferred certifications in bPPC/PALS, PHTLS/BTLS
Valid state specific Drivers' license
Excellent organizational and leadership skills.
Effective written and verbal skills, including proper spelling and grammar.
Basic computer literacy, including MS Word and Excel.
FEMA IS certs: (IS-100; IS-200; IS-700; IS-800)
Knowledge, Skills and Ability:
Knowledge of methods and techniques for providing on-site emergency medical services.
Knowledge of company medical director approved protocols and standing orders.
Ability to read and interpret local maps.
Demonstrated skills in the successful completion of multiple, simultaneous and rapidly emergent tasks.
Demonstrated ability to read and understand medical terminology.
Demonstrated ability to write reports, and correspondence.
Demonstrated ability to effectively present information and respond to questions regarding patient care, EMS operations and other customer service issues.
Demonstrated ability to utilize personal computer systems including PCR reporting, email and MDT applications.
Demonstrated ability to represent AmeriPro EMS and other team members as an EMS professional.
Demonstrated ability to utilize a ventilator in a clinical environment.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb, stand, or balance. The employee must frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Environment:
Due to the nature of EMS Care working conditions, employees may be exposed to inclement weather, potential hazardous conditions, psychological stressors, diseases and other illnesses. Frequent interruptions, work pressure, difficult personalities and irregularities in work schedule are expected. Employee is subject to continually changing deadlines, while performing the duties of this job. The employee will be occasionally required to attend meetings, some of which may take place outside of regular working hours.
AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as an Operations Manager at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.
AmeriPro Health is an Equal Opportunity Employer.
#AmeriPro
$34k-63k yearly est. 11d ago
Customer Service at Vintage Clothing Co.
Vintage Clothing Co
Service supervisor job in Saint Augustine, FL
Job Description
Vintage Clothing Co. in Saint Augustine, FL is looking for one customer service to join our strong team. We are located on 30 St George St. Our ideal candidate is a self-starter, punctual, and hard-working.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to receiving your application. Thank you.
$32k-47k yearly est. 9d ago
Call Center Supervisor
Ncb Management Services Inc. 3.8
Service supervisor job in Jacksonville, FL
The Call Center Supervisor assists in trainings, evaluates and monitors on-the-job performance of staff responsible for third party collections. The Collections Supervisor also ensures that the Collectors are meeting production goals and complying with company standards as well as federal collection laws.
Principle Responsibilities as applicable
Effectively manage and supervise group of 12-18 telephone representatives
Past and current ability to train, coach and develop company training materials
Monitor floor activity and both outbound and inbound calls to assist employees/ customers
The ability to diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer
The ability to effectively prioritize tasks and responsibilities for both themselves and their collection team
Knowledge and understanding of all Federal, State, Local laws and regulatory requirements in the collection industry
Ensure and monitor that company policies, procedures, quality and compliance are being applied.
Ability to effectively communicate expectations, consequences as directed by management
Other duties assigned by management
Principle Objectives and Expectations
Effective written and verbal communication skills
Independent problem solving analysis and decision-making skills
Great attention to detail and accuracy
Ability to maintain confidentiality
Proficient knowledge of relevant computer programs such as MS office
Posses a high level of professionalism
Must be punctual and dependable
Experience
Previous collections management experience is required
Minimum HS diploma or equivalent
$32k-43k yearly est. Auto-Apply 6d ago
Customer Service Mgr
Segrocers
Service supervisor job in Hilliard, FL
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Customer Service Manager
Job Purpose
Job Summary
Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities for future advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work.
Key Performance Indicators
Overall Customer Satisfaction OSAT (Service)
Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.
Produce Scanning
ยท Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink.
Items per Bag
Gauges the potential over spending of bags when not meeting the company goal.
Essential Responsibilities
Responsibility
% Of Time
Store Leadership
Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies.
30%
Fiscal Leadership
Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of action with store manager.
30%
Department Leadership
Participates actively as a coordinated, motivated management team. Trains and coaches team on all KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store's operations are consistent with all aspects of federal, state, and the company's health, safety, and sanitation codes.
15%
Associate Leadership
Responsible and accountable for the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and accountable for ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures.
15%
Safety and Compliance
Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
10%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Course of Study
High School Diploma or Equivalent
Preferred Education
Course of Study
Bachelor's Degree
Business or related field
Language(s) Required
Language(s) Preferred
English
English and Spanish
Relevant Experience
Supervisory Experience
3 - 6 yrs minimum
1 - 5 yrs minimum
Knowledge, Skills & Abilities Required
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Proficient with computer applications used in effectively operating the department.
Strong customer service skills.
Exceptional interpersonal, motivational and communication skills.
Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.
High standard of integrity and reliability.
Environmental Factors
Environmental Factors
Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs.
Travel Percent
Overnight
Occasional
No
Shift(s)
Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week
Job Tag
#WD
$31k-56k yearly est. Auto-Apply 8d ago
Supervisor, School Health Services (repost)
Duval County Public Schools 4.2
Service supervisor job in Jacksonville, FL
IS 70K, AND NON-NEGOTIABLE.
Leads the development, implementation and coordination of comprehensive PreK - age 22 school health programs, focused on overall student health services.
Essential Functions
1. Supervises and coordinates training for medical staff and other employees who assist with school health, conducts performance appraisals, makes employment and discipline recommendations, and coordinates work assignments.
2. Identifies, develops, promotes, and promulgates sound school health programs. Assesses qualifications of nursing and school health related vendors.
3. Interacts with outside agencies, businesses and community to enhance understanding of district initiatives and priorities and elicits support and assistance.
4. Develops policies and procedures to meet school health related statutory requirements.
5. Maintains school related agreements with outside agencies, including the Florida Department of Health - Duval.
6. Coordinates the maintenance of student health records in a confidential and accurate manner.
7. Prepares and oversees preparation of required reports, submits required reports, and maintains appropriate records.
8. Collaborates with other departments internally to address site visit corrective action as needed.
9. Develops and manages school health budget.
10.Performs other duties as assigned.
Qualifications
Education: Bachelor's degree from an accredited college or university in nursing or a health-related field. Master's degree preferred.
Experience: Seven (7) years health-related administration experience.
Certifications & Licenses: Must have valid Florida Driver's License prior to appointment and must be maintained during employment in this class.
Knowledge, Skills, and Abilities
Knowledge of school health statutory requirements
Knowledge of process for managing the student health records in a confidential and accurate manner
Strong oral, written, and interpersonal communication skills
Strong presentation and training skills
Strong word processing, spreadsheet, and presentation software skills
Strong organizational skills
Ability to utilize appropriate strategies and problem-solving tools to make decisions concerning planning, utilization of funds, delivering services and evaluation of services provided
Ability to develop and deploy a health and wellness programs and services
Ability to work in a fast paced environment with multiple priorities
Ability to develop and manage influencing relations internal and external to the organization
Ability to communicate effectively with all employees
How much does a service supervisor earn in Jacksonville, FL?
The average service supervisor in Jacksonville, FL earns between $26,000 and $69,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Jacksonville, FL
$43,000
What are the biggest employers of Service Supervisors in Jacksonville, FL?
The biggest employers of Service Supervisors in Jacksonville, FL are: