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Become A Service Supervisor

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Working As A Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Service Supervisor Do At Johnson Controls

* Revenue responsibility
* Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), and P&L responsibility.
* Customer Satisfaction
* Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service.
* Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
* Productivity Improvement
* Responsible for setting fair and manageable territories for technicians.
* Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.
* Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
* Safety Compliance
* Ensure that all employees comply with corporate safety programs.
* Responsible to ensure that employee safety training is thorough, complete and up-to-date.
* Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action

What Does A Service Supervisor Do At United Technologies Corporation

* Supervise technicians and job site activity
* Foster excellent communication among team members while maintaining a good working relationship with the union
* Support the efforts of the service sales representatives and service coordinators
* Manage the daily routine service, maintenance scheduling, repair service management, including new equipment start-ups and warranty issues
* Perform service sales activities to fulfill customer requirements and maximize profitability
* Promote service agreements and technical solutions, repairs and controls to existing customers

What Does A Service Supervisor Do At Cummins Inc.

* Supervises employees who install, service, and repair equipment and machinery.
* Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
* Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
* Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
* Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
* Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
* Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
* Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
* Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
* Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication

What Does A Service Supervisor Do At Superior Energy Services

* Responsible for providing effective leadership and supervision in the use of equipment and materials in satisfying all job requirements
* Work closely with the customer /operational support groups (sales, engineering, maintenance, facilities, and safety)
* Supervises from 3 – 30 employees on the jobsite dependent on the type of service offered
* Ensure assigned personnel complete document pre-trip/post-trip inspections and all equipment is ready
* Conduct pre-job safety meetings with personnel prior to leaving facility
* Ensure all required equipment and materials are properly documented and accounted for prior to leaving facility
* Confirm with customer that all quantities, types of fluid, additives, and mixing processes meet with customer and program requirements
* Inform shop supervisors and all applicable staff of any mechanical deficiencies discovered in equipment
* Ensure all instrumentation and other equipment is operational prior to leaving facility
* Responsible for ensuring all workplace safety, environmental, national safety code, Pumpco, and customer policies and regulations are being followed at all times
* Other duties as assigned
* Main Attributes:
* Strong commitment to Quality, Health, Safety, & Environment (QHSE)
* Shows a positive work ethic/attitude
* Good communication skills

What Does A Service Supervisor Do At Kelly Services

* Ensures field staff members arrive to job on time and correct equipment / materials are
* ready for job.
* Conducts pre-job operating procedures and safety meetings with field crew; reviews
* treatment program with customer prior to starting job.
* Instructs field crew of rig-in specifications; may assist in rigging operations as needed.
* Conducts/calls treatment program through life of job, provides instruction and direction
* on job operating procedures to all field crew members.
* Ensures treatment is running correctly and efficiently; monitors equipment and
* operations.
* Troubleshoots and resolves complex issues; provides guidance to lower level
* operators/supervisors on how to resolve routine and non-routine operating issues.
* Builds customer relations and provides superior customer service and technical support
* to client.
* Monitors performance of all field crew members and advises Service Coordinator-
* Cementing and District Service Line Manager
* USA Cementing on performance related
* issues; may conduct disciplinary action meetings with field personnel as needed.
* Mentors and provides training to field crew members at all levels; creates a team
* environment.
* Ensures all field personnel paperwork (fuel reports, log books, job tickets, post job
* treatment reports, Transport of Dangerous Goods reports, quarterly inspection reports,
* etc) is completely and accurately filled out, audited, and approved.
* Responsible for driving and operating heavy and complex Cementing Services trucks
* and equipment as needed.
* Maintains truck and equipment to standards, and ensures all equipment, including
* personal protective equipment, is in proper working order.
* Inspects truck equipment and supplies such as tires, lights, brakes, gas, oil, and water
* pre-and post-trip
* Promotes Safety Standards at all times: shop, yard, location and while traveling.
* Reports all hazards or potentially hazardous situations, accidents, incidents and injuries
* immediately.
* Attends weekly Safety Meetings.
* All other duties assigned

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632 Service Supervisor jobs More

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Real Service Supervisor Salaries

Job Title Company Location Start Date Salary
Project Services Supervisor Broken Hill Proprietary (USA), Inc. Houston, TX Jun 24, 2013 $164,768
Supervisor-Services Better Healthcare OT/Pt/SLP, PLLC NY Aug 21, 2015 $123,698
Supervisor, Laboratory Services Affymetrix, Inc. Santa Clara, CA Jun 17, 2016 $118,560 -
$138,560
Supervisor, Employee and Payroll Services Long Island Electric Utility Servco LLC Uniondale, NY Apr 25, 2016 $108,100
Financial Services Supervisor Anchin, Block & Anchin LLP New York, NY Mar 16, 2014 $100,000
Meter Data Services Supervisor Long Island Electric Utility Servco LLC Hicksville, NY Jan 01, 2014 $92,685 -
$169,300
Information Services Supervisor Specialtycare Management Company, LLC Brentwood, TN Apr 10, 2012 $92,025
Supervisor, Information Services Spectrum Health System Grand Rapids, MI Nov 13, 2015 $91,728
Supervisor, Information Services Spectrum Health System Kentwood, MI Mar 28, 2016 $91,728
Generators & Transformers Services Supervisor Gamesa Wind Us, LLC Trevose, PA Apr 13, 2013 $91,634 -
$109,250
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Top Skills for A Service Supervisor

ProceduresDirectSupervisionCustomerServiceRepresentativesSafetyMeetingsPersonnelPayrollFinancialFacilityCustomerSatisfactionDailyOperationsEmergencyAuditPerformanceReviewsFracCompanyPoliciesResourcePerformanceEvaluationsStaffMembersDisciplinaryActionCorrectiveAction

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Top Service Supervisor Skills

  1. Procedures
  2. Direct Supervision
  3. Customer Service Representatives
You can check out examples of real life uses of top skills on resumes here:
  • Established operating procedures and work standards.
  • Provided direct supervision to all program managers and medical records staff.
  • Card Service Supervisors: Supervised over 80 customer service representatives.
  • Conducted journey management safety meetings and convoyed crews and equipment safely to location.
  • Assisted with personnel management, including interviewing prospective staff, disciplining employees, and upholding contractual and university personnel guidelines.

Top Service Supervisor Employers

What Kind Of Companies Hire a Service Supervisor

  1. Sam's Club
  2. Halliburton
  3. Albertsons
  4. UniFirst
  5. Sams Club
  6. David's Bridal
  7. Baker Hughes Mining Tools Inc.
  8. Cintas
  9. Walmart
  10. BJ's Wholesale Club
What type of job are your looking for?
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Service Supervisor Videos

A Day in the Life of a Hewden Service Supervisor at Willenhall

Food Service Supervisor Laurel Goins -Flavored Milk Webinar (Part 1)

Career Advice on becoming a Front Office Manager by Daniella W (Full Version)