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Working As a Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $57,000

    Average Salary

What Does A Service Supervisor Do At United Technologies Corporation

* If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you.
* We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.
* Specific responsibilities for this position include:
* Supervise technicians and job site activity
* Foster excellent communication among team members while maintaining a good working relationship with the union
* Support the efforts of the service sales representatives and service coordinators
* Manage the daily routine service, maintenance scheduling, repair service management, including new equipment start-ups and warranty issues
* Perform service sales activities to fulfill customer requirements and maximize profitability
* Promote service agreements and technical solutions, repairs and controls to existing customers

What Does A Service Supervisor Do At Cummins Inc.

* Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
* Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
* Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
* Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
* Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
* Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
* Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
* Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
* Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication

What Does A Service Supervisor Do At Aramark

* Conduct daily inspections for quality and safety.
* Make necessary corrections.
* Understand all employee work assignments and schedule for adequate coverage.
* Conduct training and retraining as necessary.
* Follow recommended training process.
* Maintain effective business relationship with staff.
* Build upon and develop employee satisfaction and knowledge.
* Enforce department policies, follow up on daily assignments, and conduct counseling or disciplinary action.
* Maintain loyalty and honesty with employees, peers, customers and managers.
* Monitor special projects and on-call or new employees.
* Tour areas of responsibilities at least 2
* times daily.
* Initiate or ensure corrective action is taken.
* Audit building keys, pagers, and payroll on a daily basis.
* Ensure all projects, maintenance, or cleaning challenges are communicated effectively for resolution.
* Control supply inventories and distribute equipment effectively.
* Supervise equipment performance and make necessary corrections.
* Assist in performing employee performance evaluations and make recommendations on employee performance ratings.
* Observe and report the need of furniture or other building fixtures repairs.
* When necessary, complete custodial work assignments.
* In case of emergency, perform all duties as assigned.
* Provide functional/operational support to work area as essential personnel during times of emergency, catastrophe, inclement weather, etc.
* Complete all other assigned tasks by management in which the employee is capable of performing

What Does A Service Supervisor Do At Eversource Energy

* Manages performance by reviewing and evaluating work of employees.
* Identifies, builds consensus and communicates performance measures and expected performance levels.
* Assesses and improves team and employee performance through coaching, mentoring and on-the-job training.
* Fosters an environment of teamwork, creativity and problem solving.
* Shares information and encourages participation in the decision making process.
* Removes obstacles through communication with other areas and fostering relationships within the organization.
* Ensures compliance with regulatory and Company work rules and procedures.
* Understands and complies with labor contracts and works to resolve initial grievances.
* Initiates appropriate disciplinary action as required.
* Communicates with customers and community officials concerning all aspects of operations and service delivery.
* Ensures the safety of personnel by taking direct preventive measures, conducting effective safety meetings and ensuring all related standards, rules and laws are understood and followed.
* Ensures that work is performed in accordance with appropriate Company standards and work methods including monitoring for a high quality of workmanship.
* Provides employee feedback and seeks to enhance performance and enhance safety.
* Identifies, develops and implements work processes and practice improvements
* Directs the work planning process including preparation and prioritization of work plans for scheduling of resources, materials requirements, coordinates activities with customers, constituents and company departments for optimal resource utilization

What Does A Service Supervisor Do At Penn National Gaming

* Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
* Safeguards all cage assets.
* Ensures that all local, state and federal rules and gaming regulations are followed.
* Ensures that all company and departmental policies and procedures are followed.
* Ensures that Player Services operations run smoothly on assigned shift.
* Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
* Any and all duties as assigned by your Manager or a member of management

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Average Length of Employment
Senior Supervisor 4.3 years
Service Supervisor 4.0 years
Service Manager 4.0 years
Senior Team Lead 3.7 years
Center Supervisor 3.3 years
Acting Supervisor 3.2 years
Service Lead 3.0 years
Team Supervisor 2.9 years
Top Careers Before Service Supervisor
Supervisor 10.0%
Cashier 8.1%
Manager 5.1%
Internship 5.0%
Teller 2.9%
Top Careers After Service Supervisor
Supervisor 8.8%
Manager 7.1%
Consultant 6.1%
Cashier 4.3%
Owner 3.7%

Do you work as a Service Supervisor?

Average Yearly Salary
$57,000
Show Salaries
$34,000
Min 10%
$57,000
Median 50%
$57,000
Median 50%
$57,000
Median 50%
$57,000
Median 50%
$57,000
Median 50%
$57,000
Median 50%
$57,000
Median 50%
$94,000
Max 90%
Highest Paying City
Portland, ME
Highest Paying State
Maine
Avg Experience Level
3.9 years
How much does a Service Supervisor make at top companies?
The national average salary for a Service Supervisor in the United States is $57,160 per year or $27 per hour. Those in the bottom 10 percent make under $34,000 a year, and the top 10 percent make over $94,000.

Real Service Supervisor Salaries

Job Title Company Location Start Date Salary
Project Services Supervisor Broken Hill Proprietary (USA), Inc. Houston, TX Jun 24, 2013 $164,768
Supervisor-Services Better Healthcare OT/Pt/SLP, PLLC NY Aug 21, 2015 $123,698
Supervisor, Laboratory Services Affymetrix, Inc. Santa Clara, CA Jun 17, 2016 $118,560 -
$138,560
Supervisor, Employee and Payroll Services Long Island Electric Utility Servco LLC Uniondale, NY Apr 25, 2016 $108,100
Financial Services Supervisor Anchin, Block & Anchin LLP New York, NY Mar 16, 2014 $100,000
Meter Data Services Supervisor Long Island Electric Utility Servco LLC Hicksville, NY Jan 01, 2014 $92,685 -
$169,300
Information Services Supervisor Specialtycare Management Company, LLC Brentwood, TN Apr 10, 2012 $92,025
Supervisor, Information Services Spectrum Health System Kentwood, MI Mar 28, 2016 $91,728
Supervisor, Information Services Spectrum Health System Grand Rapids, MI Nov 13, 2015 $91,728
Generators & Transformers Services Supervisor Gamesa Wind Us, LLC Trevose, PA Apr 13, 2013 $91,634 -
$109,250
Generators & Transformers Services Supervisor Gamesa Wind Us, LLC Langhorne, PA Apr 13, 2012 $91,634 -
$109,250
Generators & Transformers Services Supervisor Gamesa Wind Us, LLC Trevose, PA Apr 13, 2014 $91,634 -
$109,250
Supervisor-Patient Care Services Providence Hospital Washington, DC Apr 28, 2015 $89,282
Internal Audit Services, Supervisor RSM McGladrey, Inc. Boston, MA Sep 30, 2010 $88,000
Rehab Services Supervisor/Physical Therapist Heart of Cardon LLC Greenwood, IN May 27, 2014 $87,654
Generators & Transformers Services Supervisor Gamesa Wind Us LLC Langhorne, PA Aug 01, 2011 $87,272 -
$109,250
Rehab Services Supervisor/Physical Therapist Heart of Cardon LLC Indianapolis, IN Apr 24, 2014 $85,567
Supervisor Services Better Healthcare OT/Pt/SLP, PLLC Somers, NY Nov 17, 2016 $84,656
Mechancial Engineering Services Supervisor Frech USA, Inc. Michigan City, IN Aug 25, 2015 $79,310
Speech Pathology Rehabilitation Services Supervisor Northside Hospital, Inc. Atlanta, GA Jun 09, 2016 $70,395 -
$85,776
Project Services Supervisor Ingersoll Rand Company Buffalo, NY Jan 01, 2015 $69,200
Supervisor of Clinical Services Caress Home Health Care, Inc. Skokie, IL Sep 04, 2013 $68,975
Clinical Services Supervisor Soledad Community Health Care District Soledad, CA Jun 18, 2012 $68,871
Service Supervisor Leica Microsystems Inc. Buffalo Grove, IL Jan 12, 2016 $67,995 -
$94,009
Supervisor, Transgenic Genotyping Services Laborat The Jackson Laboratory Bar Harbor, ME Jun 13, 2011 $62,004
Chemistry Lab Services Supervisor Hilmar Cheese Company Dalhart, TX Mar 16, 2015 $61,000 -
$65,000
Shareholder Services Supervisor Jpmorgan Chase & Co. Cincinnati, OH Oct 01, 2009 $60,000

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Top Skills for A Service Supervisor

  1. Customer Service
  2. Safety Procedures
  3. Direct Supervision
You can check out examples of real life uses of top skills on resumes here:
  • Display excellent customer service/care/professionalism towards all customers/donors.
  • Awarded Army Commendation Medal for implementing post wide fueling safety procedures and processes during Operation Joint Endeavor deployment.
  • Direct supervision of eight Member Service Representatives, and at times indirectly supervised thirty representatives while acting as the on-call supervisor.
  • Conducted daily safety meetings and performed multiple-stage briefings, for stimulation projects, while managing over forty equipment operators.
  • Approved all vacation requests for operational staff members, processed payroll information, and ensured all operational/financial goals were consistently met

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Top 10 Best States for Service Supervisors

  1. Nevada
  2. Maine
  3. Rhode Island
  4. New Hampshire
  5. Connecticut
  6. Vermont
  7. Massachusetts
  8. New York
  9. Minnesota
  10. Colorado
  • (248 jobs)
  • (117 jobs)
  • (109 jobs)
  • (178 jobs)
  • (396 jobs)
  • (73 jobs)
  • (958 jobs)
  • (1,352 jobs)
  • (708 jobs)
  • (633 jobs)

Service Supervisor Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 25,019 Service Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Supervisor Resume

View Resume Examples

Service Supervisor Demographics

Gender

Male

47.8%

Female

42.2%

Unknown

10.0%
Ethnicity

White

62.1%

Hispanic or Latino

16.7%

Black or African American

11.4%

Asian

6.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

66.7%

French

7.9%

Portuguese

3.8%

Carrier

2.5%

Italian

2.5%

German

2.5%

Russian

1.7%

Japanese

1.7%

Arabic

1.7%

Mandarin

1.3%

Chinese

1.1%

Vietnamese

1.0%

Hindi

1.0%

Tagalog

1.0%

Polish

1.0%

Urdu

0.8%

Dakota

0.6%

Greek

0.5%

Gujarati

0.3%

Dutch

0.3%
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Service Supervisor Education

Schools

University of Phoenix

32.2%

Strayer University

4.8%

Capella University

4.5%

Ashford University

4.3%

Michigan State University

4.2%

Community College of the Air Force

3.7%

Arizona State University

3.7%

The Academy

3.6%

Liberty University

3.5%

Ohio State University

3.5%

Webster University

3.5%

Texas A&M University

3.4%

Kaplan University

3.4%

Pennsylvania State University

3.4%

University of Houston

3.3%

Grand Canyon University

3.3%

Florida State University

3.2%

Temple University

3.0%

University of Central Florida

2.9%

University of Nevada - Las Vegas

2.8%
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Majors

Business

34.3%

Psychology

5.8%

Management

5.7%

Accounting

5.4%

Nursing

5.2%

Criminal Justice

5.1%

Health Care Administration

4.4%

Social Work

4.3%

Communication

3.8%

Finance

3.2%

General Studies

3.0%

Marketing

2.9%

Human Resources Management

2.7%

Education

2.6%

Liberal Arts

2.4%

Electrical Engineering

1.9%

Sociology

1.9%

Hospitality Management

1.8%

English

1.8%

Political Science

1.8%
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Degrees

Bachelors

38.1%

Other

24.2%

Masters

18.2%

Associate

11.8%

Certificate

4.5%

Diploma

1.6%

Doctorate

1.2%

License

0.4%
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Updated May 19, 2020