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Become A Service Supervisor

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Working As A Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Service Supervisor Do At Johnson Controls

* Revenue responsibility
* Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), and P&L responsibility.
* Customer Satisfaction
* Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service.
* Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
* Productivity Improvement
* Responsible for setting fair and manageable territories for technicians.
* Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.
* Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
* Safety Compliance
* Ensure that all employees comply with corporate safety programs.
* Responsible to ensure that employee safety training is thorough, complete and up-to-date.
* Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action

What Does A Service Supervisor Do At United Technologies Corporation

* Supervise technicians and job site activity
* Foster excellent communication among team members while maintaining a good working relationship with the union
* Support the efforts of the service sales representatives and service coordinators
* Manage the daily routine service, maintenance scheduling, repair service management, including new equipment start-ups and warranty issues
* Perform service sales activities to fulfill customer requirements and maximize profitability
* Promote service agreements and technical solutions, repairs and controls to existing customers

What Does A Service Supervisor Do At Cummins Inc.

* Supervises employees who install, service, and repair equipment and machinery.
* Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
* Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
* Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
* Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
* Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
* Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
* Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
* Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
* Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication

What Does A Service Supervisor Do At Superior Energy Services

* Responsible for providing effective leadership and supervision in the use of equipment and materials in satisfying all job requirements
* Work closely with the customer /operational support groups (sales, engineering, maintenance, facilities, and safety)
* Supervises from 3 – 30 employees on the jobsite dependent on the type of service offered
* Ensure assigned personnel complete document pre-trip/post-trip inspections and all equipment is ready
* Conduct pre-job safety meetings with personnel prior to leaving facility
* Ensure all required equipment and materials are properly documented and accounted for prior to leaving facility
* Confirm with customer that all quantities, types of fluid, additives, and mixing processes meet with customer and program requirements
* Inform shop supervisors and all applicable staff of any mechanical deficiencies discovered in equipment
* Ensure all instrumentation and other equipment is operational prior to leaving facility
* Responsible for ensuring all workplace safety, environmental, national safety code, Pumpco, and customer policies and regulations are being followed at all times
* Other duties as assigned
* Main Attributes:
* Strong commitment to Quality, Health, Safety, & Environment (QHSE)
* Shows a positive work ethic/attitude
* Good communication skills

What Does A Service Supervisor Do At Kelly Services

* Ensures field staff members arrive to job on time and correct equipment / materials are
* ready for job.
* Conducts pre-job operating procedures and safety meetings with field crew; reviews
* treatment program with customer prior to starting job.
* Instructs field crew of rig-in specifications; may assist in rigging operations as needed.
* Conducts/calls treatment program through life of job, provides instruction and direction
* on job operating procedures to all field crew members.
* Ensures treatment is running correctly and efficiently; monitors equipment and
* operations.
* Troubleshoots and resolves complex issues; provides guidance to lower level
* operators/supervisors on how to resolve routine and non-routine operating issues.
* Builds customer relations and provides superior customer service and technical support
* to client.
* Monitors performance of all field crew members and advises Service Coordinator-
* Cementing and District Service Line Manager
* USA Cementing on performance related
* issues; may conduct disciplinary action meetings with field personnel as needed.
* Mentors and provides training to field crew members at all levels; creates a team
* environment.
* Ensures all field personnel paperwork (fuel reports, log books, job tickets, post job
* treatment reports, Transport of Dangerous Goods reports, quarterly inspection reports,
* etc) is completely and accurately filled out, audited, and approved.
* Responsible for driving and operating heavy and complex Cementing Services trucks
* and equipment as needed.
* Maintains truck and equipment to standards, and ensures all equipment, including
* personal protective equipment, is in proper working order.
* Inspects truck equipment and supplies such as tires, lights, brakes, gas, oil, and water
* pre-and post-trip
* Promotes Safety Standards at all times: shop, yard, location and while traveling.
* Reports all hazards or potentially hazardous situations, accidents, incidents and injuries
* immediately.
* Attends weekly Safety Meetings.
* All other duties assigned

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Service Supervisor jobs

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Service Supervisor Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Carrier

  • German

  • Arabic

  • Italian

  • Japanese

  • Russian

  • Mandarin

  • Vietnamese

  • Urdu

  • Tagalog

  • Chinese

  • Hindi

  • Dakota

  • Polish

  • Dutch

  • Cantonese

  • Greek

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Service Supervisor

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Service Supervisor Education

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Real Service Supervisor Salaries

Job Title Company Location Start Date Salary
Project Services Supervisor Broken Hill Proprietary (USA), Inc. Houston, TX Jun 24, 2013 $164,768
Supervisor-Services Better Healthcare OT/Pt/SLP, PLLC NY Aug 21, 2015 $123,698
Supervisor, Laboratory Services Affymetrix, Inc. Santa Clara, CA Jun 17, 2016 $118,560 -
Supervisor, Employee and Payroll Services Long Island Electric Utility Servco LLC Uniondale, NY Apr 25, 2016 $108,100
Financial Services Supervisor Anchin, Block & Anchin LLP New York, NY Mar 16, 2014 $100,000
Meter Data Services Supervisor Long Island Electric Utility Servco LLC Hicksville, NY Jan 01, 2014 $92,685 -
Information Services Supervisor Specialtycare Management Company, LLC Brentwood, TN Apr 10, 2012 $92,025
Supervisor, Information Services Spectrum Health System Kentwood, MI Mar 28, 2016 $91,728
Supervisor, Information Services Spectrum Health System Grand Rapids, MI Nov 13, 2015 $91,728
Generators & Transformers Services Supervisor Gamesa Wind Us, LLC Trevose, PA Apr 13, 2013 $91,634 -
Generators & Transformers Services Supervisor Gamesa Wind Us, LLC Langhorne, PA Apr 13, 2012 $91,634 -
Generators & Transformers Services Supervisor Gamesa Wind Us, LLC Trevose, PA Apr 13, 2014 $91,634 -
Supervisor-Patient Care Services Providence Hospital Washington, DC Apr 28, 2015 $89,282
Internal Audit Services, Supervisor RSM McGladrey, Inc. Boston, MA Sep 30, 2010 $88,000
Generators & Transformers Services Supervisor Gamesa Wind Us LLC Langhorne, PA Aug 01, 2011 $87,272 -
Supervisor Services Better Healthcare OT/Pt/SLP, PLLC Somers, NY Nov 17, 2016 $84,656
Mechancial Engineering Services Supervisor Frech USA, Inc. Michigan City, IN Aug 25, 2015 $79,310
Transfusion Services Supervisor Shore Medical Center Somers Point, NJ Oct 01, 2014 $78,228
Service Supervisor Honeywell International Inc. Lake Success, NY Oct 01, 2010 $76,593
Speech Pathology Rehabilitation Services Supervisor Northside Hospital, Inc. Atlanta, GA Jun 09, 2016 $70,395 -
Project Services Supervisor Ingersoll Rand Company Buffalo, NY Jan 01, 2015 $69,200
Supervisor of Clinical Services Caress Home Health Care, Inc. Skokie, IL Sep 04, 2013 $68,975
Clinical Services Supervisor Soledad Community Health Care District Soledad, CA Jun 18, 2012 $68,871
Service Supervisor Leica Microsystems Inc. Buffalo Grove, IL Jan 12, 2016 $67,995 -
Supervisor, Transgenic Genotyping Services Laborat The Jackson Laboratory Bar Harbor, ME Jun 13, 2011 $62,004
Chemistry Lab Services Supervisor Hilmar Cheese Company Dalhart, TX Mar 16, 2015 $61,000 -
Shareholder Services Supervisor Jpmorgan Chase & Co. Cincinnati, OH Oct 01, 2009 $60,000

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Top Skills for A Service Supervisor


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Top Service Supervisor Skills

  1. Procedures
  2. Direct Supervision
  3. Customer Service Representatives
You can check out examples of real life uses of top skills on resumes here:
  • Established operating procedures and work standards.
  • Provided direct supervision to all program managers and medical records staff.
  • Card Service Supervisors: Supervised over 80 customer service representatives.
  • Conducted journey management safety meetings and convoyed crews and equipment safely to location.
  • Assisted with personnel management, including interviewing prospective staff, disciplining employees, and upholding contractual and university personnel guidelines.

Top Service Supervisor Employers

Service Supervisor Videos

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Career Advice on becoming a Front Office Manager by Daniella W (Full Version)