How to hire a service supervisor

How to hire a service supervisor, step by step

Here's a step-by-step service supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service supervisor
• Step 8: Go through the hiring process checklist

What does a service supervisor do?

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1. Identify your hiring needs

   First, determine the employments status of the service supervisor you need to hire. Certain service supervisor roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect service supervisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents service supervisor salaries for various positions.

   Type of Service Supervisor	Description	Hourly rate
   Service Supervisor		$16-38
   Supervisor, Patient Access	A patient access supervisor is a professional who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information... Show more	$14-32
   Team Leader/Supervisor	A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development... Show more	$15-37

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Cleanliness
   • Safety Procedures
   • Patient Care
   • Direct Supervision
   • Professional Development
   • Front End
   • Customer Satisfaction
   • Excellent Interpersonal
   • Math
   • Payroll
   • HVAC
   • Social Work
   • Plumbing

   Check all skills

   Responsibilities:

   • Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
   • Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
   • Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
   • Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
   • Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
   • Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

   More service supervisor duties

3. Make a budget

   Including a salary range in your service supervisor job description helps attract top candidates to the position. A service supervisor salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a service supervisor in Maine may be lower than in New York, and an entry-level service supervisor usually earns less than a senior-level service supervisor. Additionally, a service supervisor with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average service supervisor salary

   $52,539yearly

   $25.26 hourly rate

   ---

   Entry-level service supervisor salary

   $34,000 yearly salary

   Updated December 22, 2025

   Average service supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$74,861	$36
   2	California	$68,664	$33
   3	District of Columbia	$65,855	$32
   4	Oregon	$64,776	$31
   5	Massachusetts	$64,518	$31
   6	Washington	$57,158	$27
   7	Minnesota	$56,565	$27
   8	Pennsylvania	$55,731	$27
   9	Nevada	$54,274	$26
   10	Virginia	$53,256	$26
   11	Colorado	$52,446	$25
   12	Indiana	$52,341	$25
   13	Illinois	$52,114	$25
   14	Wisconsin	$52,054	$25
   15	Missouri	$51,086	$25
   16	Ohio	$50,739	$24
   17	Arizona	$49,461	$24
   18	Maryland	$49,192	$24
   19	North Carolina	$47,604	$23
   20	New Mexico	$47,276	$23

   Average service supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$114,247	$54.93	3
   2	First Republic Bank	$111,814	$53.76
   3	Mayo Clinic	$111,309	$53.51	26
   4	RSM US	$106,508	$51.21	230
   5	Paul, Weiss, Rifkind, Wharton & Garrison	$105,924	$50.92
   6	JPMorgan Chase & Co.	$105,768	$50.85	23
   7	AbbVie	$105,525	$50.73	2
   8	Bristol-Myers Squibb	$104,763	$50.37	3
   9	AIG	$101,561	$48.83	4
   10	Energy Northwest	$101,103	$48.61	1
   11	Kaufman Rossin	$100,524	$48.33	4
   12	American Red Cross	$100,426	$48.28	8
   13	Five9	$99,614	$47.89
   14	M&T Bank	$98,659	$47.43	17
   15	Stryker	$98,028	$47.13	15
   16	Tesla	$97,643	$46.94	76
   17	Altice USA	$95,901	$46.11	1
   18	Anchin	$95,894	$46.10	2
   19	Micron Technology	$95,838	$46.08
   20	FUJIFILM Diosynth Biotechnologies	$94,675	$45.52

4. Writing a service supervisor job description

   A service supervisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service supervisor job description:

   Service supervisor job description example

   As the Automation Logistics Supervisor for the Facility Services team, you will be responsible for leading a team of non-exempt employees in CVS Health's state of the art distribution facility. This includes planning, organizing, directing, controlling, and supervising the daily activities of an assigned shift and functional area to achieve performance goals and metrics within the distribution center. Responsibilities entail the management of all building electrical systems, HVAC, plumbing, fork truck and conveyor equipment repair and preventative maintenance. As the Logistics Supervisor, you will also be responsible for maintaining a high level of productivity and quality.Flexibility required to work across 3 shifts (7AM to 5PM start time)
   Pay Range
   
   The typical pay range for this role is:
   
   Minimum: 40,560
   
   Maximum: 81,100
   
   Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
   
   Required Qualifications
   
   - 3+ years of facility services supervisory experience in a warehouse/manufacturing/large retail environment
   
   COVID Requirements
   
   COVID-19 Vaccination Requirement
   
   CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
   
   You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
   
   Preferred Qualifications
   
   - Experience working in automation facility such as Witron logistics facility.- Knowledge of MS Office such as Word and Excel - Knowledge of WMS- Familiarity with labor management standards - Continuous improvement /Six Sigma knowledge
   
   Education
   
   - Verifiable High School diploma or GED is required- Bachelor's degree preferred
   
   Business Overview
   
   Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

   Copy this example

   

5. Post your job

   To find service supervisors for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any service supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level service supervisors with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your service supervisor job on Zippia to find and recruit service supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service supervisors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service supervisor

   Once you've decided on a perfect service supervisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new service supervisor. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service supervisor?