Service supervisor job description
Updated March 14, 2024
11 min read
A service supervisor is responsible for the management of the customer service staff. Their duties include hiring and training employees, ensuring quality work and advising employees on how to better provide customer care, and managing shifts and task delegation.
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Example service supervisor requirements on a job description
Service supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in service supervisor job postings.
Sample service supervisor requirements
- Minimum of 3 years of experience in a supervisory role
- Bachelor's degree in a related field
- Demonstrated knowledge of industry regulations and compliance standards
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
Sample required service supervisor soft skills
- Ability to motivate and lead a team
- Strong customer service skills
- Flexibility and adaptability in a fast-paced environment
- Ability to work collaboratively with other departments
- Strong attention to detail and organizational skills
Service supervisor job description example 1
CVS Health service supervisor job description
As the Automation Logistics Supervisor for the Facility Services team, you will be responsible for leading a team of non-exempt employees in CVS Health's state of the art distribution facility. This includes planning, organizing, directing, controlling, and supervising the daily activities of an assigned shift and functional area to achieve performance goals and metrics within the distribution center. Responsibilities entail the management of all building electrical systems, HVAC, plumbing, fork truck and conveyor equipment repair and preventative maintenance. As the Logistics Supervisor, you will also be responsible for maintaining a high level of productivity and quality.Flexibility required to work across 3 shifts (7AM to 5PM start time)
Pay Range
The typical pay range for this role is:
Minimum: 40,560
Maximum: 81,100
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 3+ years of facility services supervisory experience in a warehouse/manufacturing/large retail environment
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Experience working in automation facility such as Witron logistics facility.- Knowledge of MS Office such as Word and Excel - Knowledge of WMS- Familiarity with labor management standards - Continuous improvement /Six Sigma knowledge
Education
- Verifiable High School diploma or GED is required- Bachelor's degree preferred
Business Overview
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Pay Range
The typical pay range for this role is:
Minimum: 40,560
Maximum: 81,100
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 3+ years of facility services supervisory experience in a warehouse/manufacturing/large retail environment
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Experience working in automation facility such as Witron logistics facility.- Knowledge of MS Office such as Word and Excel - Knowledge of WMS- Familiarity with labor management standards - Continuous improvement /Six Sigma knowledge
Education
- Verifiable High School diploma or GED is required- Bachelor's degree preferred
Business Overview
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Service supervisor job description example 2
KONE service supervisor job description
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team and manage your own local service operations as a Service Supervisor for KONE Philadelphia?
In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team?Do you take pride in providing learning opportunities for your team?Are you successful in effectively managing a schedule and your team's overall performance?Are you able to collaborate with all levels of the organization to achieve business goals?
Do you have an appetite for learning and leveraging new technologies?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Service Supervisor, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring 2+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience.
We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:
• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work
Some of our many benefits include:
• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Pension plan
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Are you ready to make your next career move to join our team and manage your own local service operations as a Service Supervisor for KONE Philadelphia?
In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team?Do you take pride in providing learning opportunities for your team?Are you successful in effectively managing a schedule and your team's overall performance?Are you able to collaborate with all levels of the organization to achieve business goals?
Do you have an appetite for learning and leveraging new technologies?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Service Supervisor, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring 2+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or additional years of experience.
We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:
• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work
Some of our many benefits include:
• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Pension plan
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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Service supervisor job description example 3
Caesars Entertainment service supervisor job description
Administer, direct, lead, manage, organize, plan, and supervise all Front Service functions to achieve and maintain the highest level of courteous, professional, and efficient service to all guests. Performs all duties in accordance with Caesars Entertainment policies.
ESSENTIAL JOB FUNCTIONS:
Ensures consistent, high-quality service standards are maintained in the Front Services area. Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses. Must be able to understand and manage within the departmental budgetary guidelines. Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline. Provides positive feedback to employees, as well as, corrective feedback to negative actions. Handles special projects and other job duties as assigned.
QUALIFICATIONS:
Business or Hotel related degree is desired. Minimum three years previous supervisory or management experience in a hotel environment preferred. Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred. Must possess excellent oral, written and communication skills. Must be able to get along well with co-workers and work as a team. PC literate with a working knowledge of Microsoft's Word and Excel required. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.
Leadership
: Able to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others.
Commitment to Task
:
Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
Planning, Prioritizing& Goal Setting
:
Able to prepare for emerging customer needs; manage multiple projects daily; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
Attention to Detail
:
Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.
Team Centered
:
Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Visioning:
Able to pursue potential expansion opportunities for the organization; champion radically different ideas and be a leader in the market; identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others.
Conflict Management
:
Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.
Decision Making &Problem Solving
:
Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
Energizing Others:
Able to exhibit a can-do approach and inspire employees to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.
Flexibility:
Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS:
Able to work and quickly maneuver inside and outside, sometimes in heat in excess of 115 degrees or cold in excess of 10degrees. Able to stand, walk, and sit for extended periods of time. . Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. Able to run on level surfaces, as well as up and down stairs. Able to drive all types of passenger vehicles with automatic or manual transmissions in a safe and timely fashion. Able to respond to visual and aural cues. Able to speak English clearly. Must be able to work in an environment with fumes or airborne particles.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Administer, direct, lead, manage, organize, plan, and supervise all Front Service functions to achieve and maintain the highest level of courteous, professional, and efficient service to all guests. Performs all duties in accordance with Caesars Entertainment policies.
ESSENTIAL JOB FUNCTIONS:
Ensures consistent, high-quality service standards are maintained in the Front Services area. Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses. Must be able to understand and manage within the departmental budgetary guidelines. Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline. Provides positive feedback to employees, as well as, corrective feedback to negative actions. Handles special projects and other job duties as assigned.
QUALIFICATIONS:
Business or Hotel related degree is desired. Minimum three years previous supervisory or management experience in a hotel environment preferred. Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred. Must possess excellent oral, written and communication skills. Must be able to get along well with co-workers and work as a team. PC literate with a working knowledge of Microsoft's Word and Excel required. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.
Leadership
: Able to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others.
Commitment to Task
:
Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
Planning, Prioritizing& Goal Setting
:
Able to prepare for emerging customer needs; manage multiple projects daily; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
Attention to Detail
:
Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.
Team Centered
:
Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Visioning:
Able to pursue potential expansion opportunities for the organization; champion radically different ideas and be a leader in the market; identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others.
Conflict Management
:
Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.
Decision Making &Problem Solving
:
Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
Energizing Others:
Able to exhibit a can-do approach and inspire employees to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.
Flexibility:
Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS:
Able to work and quickly maneuver inside and outside, sometimes in heat in excess of 115 degrees or cold in excess of 10degrees. Able to stand, walk, and sit for extended periods of time. . Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. Able to run on level surfaces, as well as up and down stairs. Able to drive all types of passenger vehicles with automatic or manual transmissions in a safe and timely fashion. Able to respond to visual and aural cues. Able to speak English clearly. Must be able to work in an environment with fumes or airborne particles.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Administer, direct, lead, manage, organize, plan, and supervise all Front Service functions to achieve and maintain the highest level of courteous, professional, and efficient service to all guests. Performs all duties in accordance with Caesars Entertainment policies.
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Updated March 14, 2024
Updated March 14, 2024