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Top 50 Service Supervisor Skills

Below we've compiled a list of the most important skills for a Service Supervisor. We ranked the top skills based on the percentage of Service Supervisor resumes they appeared on. For example, 17.6% of Service Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Service Supervisor actually needs in order to be successful in the workplace.

These are the most important skills for a Service Supervisor:

1. Customer Service

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high Demand
Here's how Customer Service is used in Service Supervisor jobs:
  • Manage customer service complaints and review quality control and monitor quality assurance compliance in the manufacturing and distribution of blood components.
  • Inspected progress for quality control assurance, administered principles and processes for quality customer service.
  • Managed 65-100 Customer Service Representatives with a high-volume workload within a deadline-driven environment.
  • Developed quality assurance for internal and external use applying outstanding customer service.
  • Received multiple reviews acknowledging my level of dedication to excellent customer service.
  • Provided weekly and monthly customer service reports for upper management.
  • Managed maximum 4 customer service representatives.
  • Establish, retain and deepen relationships with customers to increase the performance level of banking center and provide quality customer service.
  • Managed two customer service teams between both positions that held an annual Customer Satisfaction Index rating of above 96%.
  • Perform all customer service functions within standard policies and procedures, security, compliance and audit guidelines.
  • Supervised a customer service team of 9 salaried Inside Sales Representatives, Technicians, and Application Engineers.
  • Assist customer service representatives with customer retention, feature sales, goal achievement and escalated calls.
  • Assist teller staff with providing exceptional customer service and supporting financial center sales efforts.
  • Cultivate strong customer relations and client loyalty as a result of dedicated customer service.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Focused on customer service and achieved high scores on customer surveys.
  • Handled any customer service issues for the banking firm.
  • Handle all customer service issue.
  • Schedule teller staff and teller workflow to ensure high-quality customer service.
  • Conduct Daily Quick Huddles Ensure staff maintain excellence customer service Responsible for resolving inter and intra-departmental issues/problems in a timely manner.

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154 Customer Service Jobs

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2. Safety Procedures

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high Demand
Here's how Safety Procedures is used in Service Supervisor jobs:
  • Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Observed laws, regulations and other applicable obligations regarding safety procedures/equipment under OSHA.
  • Assure technicians follow all basic safety procedures and proper safety equipment is available.
  • Trained/retrained all personnel in airline/airport procedures, safety procedures, and company policies.
  • Enforced safety procedures according to City of Austin Risk Management Program.
  • Demonstrate equipment operations and work and safety procedures to new employees, or assign employees to experienced workers for training.
  • Assured implementation of sanitation and safety procedures and compliance with HAACP plan in all phases of the food service operation
  • Ensured that proper food handling and safety procedures were being followed during preparation and handling of food.
  • Instructed crew members about safety procedures and designated job assignments while on location.
  • Demonstrated an understanding and adherence to policies, GMP standards and safety procedures.
  • Apply safety procedures according to both client's and company's regulations.
  • Trained personnel in food preparation, sanitation, and safety procedures.
  • Review training and safety procedures on a regular basis.
  • Implement new safety procedures on a weekly basis.
  • Adhere to and follow all safety procedures.
  • Utilized leadership skills in training and assessing new employees on production enhancement, safety procedures, and operational problem solving.
  • Prepare and manage safety procedures in accordance with Company, OSHA, and DOT guidelines.
  • Provided inflight service for passengers, explained all safety procedures.
  • Assist with monthy Inventory and quarterlly Employee meetings.comply with health and safety procedures.Training and customer service.

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3. Direct Supervision

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high Demand
Here's how Direct Supervision is used in Service Supervisor jobs:
  • Provide direct supervision and leadership to Production Team Leads and other production/service personnel in high volume and labor intensive manufacturing areas.
  • Direct supervision of direct-care and professional staff in a residential setting.
  • Provided direct supervision and assistance to the facility.
  • Provided direct supervision of individual employees.
  • Provided direct supervision for a crew consisting of at least two or more installers based upon the size of the job.
  • Develop a leadership relationship with the staff under direct supervision and identify expectations and goals for your functional area and employees.
  • Direct supervision of WIC Nutritionists and supervision of WIC site (North Point Health and Wellness Center).
  • Direct supervision of 9 employees including all aspects of objective-setting, performance appraisals, and alignment of expectations.
  • Direct supervision of 5 managers, 6 family planning health centers, and internal call center.
  • Provide direct supervision of personnel and their adherence to all department standards and policies.
  • Provided direct supervision of 20 Pharmacists and Technicians for Clinical Care Services.
  • Direct supervision of 13 plant, service, and meter reading employees.
  • Direct supervision of dietary aids, cooks, kitchen and retail staff.
  • Provide direct supervision to staff to give feedback and support.
  • Direct supervision of 15 employees and higher as situations required.
  • Direct supervision of 40 represented warehouse employees.
  • Provided direct supervision to 3-5 employees.
  • Direct supervision of 20+ paraprofessional counselors, medical staff, externs, and volunteers.
  • Service Operator I& II- Rigging Frac service line Equipment under direct supervision.
  • service line Equipment under direct supervision.

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3 Direct Supervision Jobs

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4. Safety Meetings

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high Demand
Here's how Safety Meetings is used in Service Supervisor jobs:
  • Assisted with the presentation of corporate required monthly safety meetings and entering documentation into HSET safety system.
  • Conducted journey management safety meetings and convoyed crews and equipment safely to location.
  • Performed Job Safety Analysis and Safety Meetings
  • Performed safety meetings and inspected locations to ensure a safe work environment for all on location.
  • Performed risk analysis in order to plan and present effective safety meetings before each job.
  • Go over safety awareness, conduct safety meetings discuss job procedure v with company rep.
  • Determined potential safety hazards and performed stand-up safety meetings prior to each job.
  • Planned and scheduled safety meetings for employee safety enforcement and compliance.
  • Lead safety meetings with customer/consultants and crews before start of jobs.
  • Performed weekly safety meetings on and off the job site.
  • Conduct shift and safety meetings, document issues and solutions.
  • Organized recurring training and safety meetings for employees.
  • Provided weekly safety meetings for all technicians.
  • Served as Safety Control Supervisor at multiple job locations, Planning location operations and leading safety meetings.
  • Conducted monthly safety meetings and collected feedback from technicians to improve Konecranes service branch safety culture.
  • Advised of pre-job operating procedures and safety meetings with field crew; review treatment program with customer prior to starting job.
  • Led daily pre-job safety meetings specific to task at hand.
  • Conducted safety trainings and daily safety meetings with crew.
  • Planned and presented pre-job safety meetings.
  • Conduct safety meetings Stage Tool Operator Tool Tech I & II Pump Truck Driver

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5. Staff Members

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high Demand
Here's how Staff Members is used in Service Supervisor jobs:
  • Approved all vacation requests for operational staff members, processed payroll information, and ensured all operational/financial goals were consistently met
  • Provide direction, leadership and coaching to staff members by conducting periodic staff meetings and frequent check ins.
  • Ensured field staff members arrive to job on time and correct equipment / materials are ready for job.
  • Supervised a staff of 15 - 20 staff members and ensured daily staffing needs for all shifts.
  • Maintained and fostered a quality work environment enabling staff members to perform all necessary job functions.
  • Supervised 4- 6 student staff members to provide an extraordinary customer service experience for gym members.
  • Interviewed and hired two staff members; also scheduled work hours and processed time sheets.
  • Attended weekly meetings with staff members and affiliate banks to review status of accounts.
  • Supervised staff members, implemented policies and procedures, and set goals.
  • Assisted in the development and delivery of training program for staff members.
  • Direct and indirect supervision of 19 clinical and administrative staff members.
  • Hired and trained new staff members, interns and volunteers.
  • Conduct and complete annual performance evaluations on staff members.
  • Trained new employees and affiliate office staff members.
  • Recruit staff members and oversee training programs.
  • Interview and hire new staff members.
  • Assisted in training staff members.
  • Home-Based Services Supervisor Supervises approximately ten to thirteen staff members in the Home-Based Services Department.
  • Developed local incentive programs to recognize and reward overachieving staff members..
  • Coached staff members on negotiations and law surrounding subrogation.

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12 Staff Members Jobs

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6. Performance Reviews

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high Demand
Here's how Performance Reviews is used in Service Supervisor jobs:
  • Act upon department personnel issues including timely performance reviews, counseling, professional development/enrichment and progressive disciplinary actions as needed.
  • Performed individual team member performance reviews; developed and conducted training programs; and facilitated team productivity.
  • Conducted annual employee performance reviews and performed periodic evaluation of performance and status of objectives.
  • Conduct performance reviews, coach for development and provide disciplinary action when necessary.
  • Conducted annual performance reviews on these individuals.
  • Handle supervisory functions for all employees, including hiring, performance reviews, training, scheduling, team building, etc.
  • Managed staff of 10 including hiring, coaching, mentoring, training, and administering performance reviews and compensation.
  • Listened to calls and provided real-time feedback to staff; conducted routine performance reviews and tracked employee progression.
  • Trained staff in policies, procedures, daily work processes and service strategies and completed performance reviews.
  • Provided input on staffing, terminations, goal setting, performance reviews, and disciplinary actions.
  • Determine staff level, interview/hire new employees, ensure appropriate training, and conduct performance reviews.
  • Interviewed and hired new Assistants, led training, and managed performance reviews and discipline.
  • Handled the team's daily, weekly, monthly and annual performance reviews.
  • Provided yearly performance reviews for teams' merit increases.
  • Performed employee evaluations, training, inspections and performance reviews
  • Issued quarterly performance reviews on employees.
  • Completed advisor performance reviews, salary plans, monthly one-one meetings and recognition as appropriate.
  • Evaluated and conducted performance reviews for the Repro Center staff.
  • Hired and trained new employees and performance reviews Develop and implement overpayment prevention and recovery strategies for disability claims.
  • Supervised food preparation for 650 patients Daily Sanitation Ensured accurate recipe compliance Conducted performance reviews

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3 Performance Reviews Jobs

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7. Daily Operations

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high Demand
Here's how Daily Operations is used in Service Supervisor jobs:
  • Oversee the daily operations of daytime cleaning crew for Red Rocks Amphitheater, and Denver Coliseum events during the off season.
  • Managed the daily operations of the administration and recreation programs overseeing a staff of 8 and volunteer program of 50.
  • Supervised the daily operations of 30 sales agents and 15 coaches for AT&T Broadband Internet services.
  • Created and documented new processes and procedures for daily operations and time sensitive situations.
  • Manage 14 direct reports while overseeing daily operations of an inbound call center.
  • Advanced to supervisor position handling all daily operations for secretarial staff of 80.
  • Planned, organized, and directed the daily operations of three employees.
  • Worked closely with Top Management on the daily operations of both locations.
  • Oversee daily operations of Speech and Audiology Department and Rehab Services office.
  • Oversee the daily operations of the Payment Solutions center to maintain profitability.
  • Assist the Front Office Manager to ensure daily operations run smooth.
  • Facilitate daily operations of clinic in all levels of care.
  • Assist supervisor in the daily operations of maintenance department.
  • Executed daily operations of .
  • Manage and maintain daily operations.
  • Managed daily operations of 4 route sales representatives Increased weekly route revenue by over 30% on all four routes
  • Manage daily operations of staff of 20+ Coach and motivate employees to excel in all center standards.
  • Scheduled and supervised full time and casuals bartenders in the daily operations of three lounges.
  • Supervised frac crew and daily operations at yard and oilfield locations.
  • lead entire field crew to perform daily operations in compliance of the customer service agreement)

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9 Daily Operations Jobs

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8. Company Policies

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high Demand
Here's how Company Policies is used in Service Supervisor jobs:
  • Coordinated all mandatory safety training to ensure technicians were aware of all company policies and procedures.
  • Coordinated day-to-day operations and administering company policies and procedures through staff.
  • Facilitate new staff orientation including reviewing company policies and procedures.
  • Maintained up-to-date knowledge of company policies.
  • Initiated security awareness program at the site level to keep users abreast of information security best practices and company policies.
  • Authored company policies on use of personal computers, computer training lab, corporate E-mail, and the Internet.
  • Enforced the implementation of company policies, control program and proper utilization / maintenance of tools and equipment.
  • Interpret and enforce Company policies and procedures; holds employees fully accountable for complying with these standards.
  • Maintained a thorough knowledge of company policies and procedures as well as laws governing personnel issues.
  • Trained 2 Office Max Locations in a corporate turn over to adhere to company policies.
  • Participate in recruitment efforts and train new employees on operational procedures and company policies.
  • Maintained equipment and preventive maintenance schedules, labor agreements, and company policies.
  • Monitored specialists in adherence to company policies, standards, and job duties
  • Coached service associates on new and revised company policies and procedures.
  • Interpret and communicate work procedures and company policies to staff.
  • Insured employees were following company policies.
  • Implemented all company policies and procedures.
  • Practice safe driving procedures when travelling to and from locations, following company policies, customer policies and state laws.
  • Supervised several stores to make sure they followed company policies and made sure they were servicing guests properly.
  • Supervised, trained and mentored rampservicemen with a focus on awareness of safety procedures, FAA regulations, and company policies.

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33 Company Policies Jobs

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9. Disciplinary Actions

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high Demand
Here's how Disciplinary Actions is used in Service Supervisor jobs:
  • Determine appropriate level of disciplinary actions for associates, along with implementing performance improvement plans to drive results.
  • Maintain personnel files, wrote and administered performance reviews and documented disciplinary actions.
  • Trained monitored, evaluated performance and initiating corrective and disciplinary actions.
  • Performed performance appraisals and disciplinary actions for staff.
  • Performed employee evaluations as well as disciplinary actions.
  • Generated documentation for employee commendations and disciplinary actions.
  • Enforced disciplinary actions as necessary.
  • Maintain a proper and sustained documentation process of all disciplinary actions, incidents, and overall daily activity will be practiced.
  • Provided co-management for a large Head Start Center, conducted job interviews/evaluations, employee disciplinary actions, and employee file management.
  • Managed and maintained staff records for 32 employees including daily work schedules, quarterly employee performance evaluations and disciplinary actions
  • Handled vacations, funeral leave, military leave, and all disciplinary actions in accordance to union contract.
  • Follow up with disciplinary actions with the unit when the work is not being done properly.
  • Conduct hiring, recruiting, interviews, disciplinary actions and other salary and personnel policies.
  • Manage leave requests and disciplinary actions as needed 4.
  • Perform coaching, development and disciplinary actions of employees.
  • Perform annual service training plan * Perform disciplinary reviews and enforce disciplinary actions.
  • Carry out disciplinary actions in accordance to Aramark's occurrence system, including verbal, written, final and termination.
  • Listened to calls and view stats, attendance, Conduct mock interviews, disciplinary actions etc.
  • Conduct hiring interviews, staff counselling and disciplinary actions when/where needed.
  • Train new hires Train Patient Services outsourcing staff ( India ) Prepare staff evaluations; enforce disciplinary actions as needed.

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10. Frac

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high Demand
Here's how Frac is used in Service Supervisor jobs:
  • Gas extraction, rig up, set-up equipment, followed all safety regulations, quality control and all aspects of fracturing process
  • Supervised Hydraulic fracturing jobs in the Barnett Shale; worked solely with EOG Resources.
  • Led and conducted meetings with company officials, focused on outcome of fracturing processes.
  • Supervised the day to day field operations of the fracturing operations on location.
  • Managed / controlled all aspects of Fracturing Jobs.
  • Supervised all facets of fracturing jobs.
  • Supervised a team of six customer service representatives by monitoring calls, providing performance evaluations and handling all policy infractions.
  • Supervised assigned staff for Frac Acid (PSL) supervised employees engaged in delivery of the PSL services and products.
  • Assist with operations to ensure quality assurance that all HES policies are adhered to at well site during frac operations.
  • Supervised hydraulic fracturing jobs for EOG Resources and Anadarko in the Eagle Ford Shale.
  • Provided training to employees on Fracking, Cementing and Coil Tubing.
  • Supervised frac crew with setting up jobs and equipment.
  • Worked with many service companies treating frac jobs.
  • Coordinate with companies and personal on frac jobs.
  • Operated and maintained all Frac equipment.
  • Operate and maintain fracking equipment.
  • Rig up and Rig down frac jobs.
  • Operated and maintained all equipment on location for Frac jobs, including downhole blenders, hydraulic horsepower and Boom Crane.
  • Supervised frac jobs in frac van along with all data for customer.
  • Plug and Perf, Slide and Sleeve, Stack fracs, Zipper fracs.

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11. Direct Reports

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high Demand
Here's how Direct Reports is used in Service Supervisor jobs:
  • Supervised 9 direct reports of both senior architecture design engineers and network communication engineers.
  • Communicated with direct reports, managers and external customers remotely using multiple devices.
  • Provided coaching and performance communication to support development of direct reports.
  • Resolved HR related issues, develop career path for direct reports, and conduct yearly reviews that determine salary increases.
  • Developed, implemented, and continually monitored the infection control policies and procedures for all direct reports.
  • Have 9 Engineer-Level direct reports working ticket requests for new/changing access to 350 different applications.
  • Coach and develop fourteen direct reports exceeding departmental objectives for both Collections and Disputes.
  • Managed compliant and efficient calibration program, with six direct reports in two locations.
  • Ensured appropriate staffing to meet business needs and oversee direct reports of daily work.
  • Supervised and trained a staff of up to 8 union and management direct reports.
  • Managed 6 direct reports for their performance, reviews, and career development.
  • Performed Senior Program Manager workload and supervised 4 direct reports.
  • Provide year-end assessments for direct reports, and budget analysis.
  • Conduct regular team meetings and performance evaluations of direct reports.
  • Team meeting facilitation with both peers and direct reports.
  • Coordinated weekly and daily scheduling of 25 direct reports.
  • Provided direction and motivation to 20 direct reports.
  • Manage contract workforce and direct reports, provide frontline customer support.
  • Implemented metrics for 26 direct reports (i.e.
  • Managed 12 15 direct reports located across multiple locations by leading all aspects of pre-employment testing and conditional job offerings.

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14 Direct Reports Jobs

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12. Data Entry

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high Demand
Here's how Data Entry is used in Service Supervisor jobs:
  • Provided technical oversight for documentation and system data entry processes while maintaining a client-oriented customer service experience.
  • Collaborated with Quality Assurance teams to troubleshoot and develop data entry error solutions.
  • Assisted with implementation and transition of Oracle Learning Management System utilizing attention to detail skills for data entry of courses.
  • Promoted 9/21/05 to Fiscal Services Supervisor, assisting with Client Trust Funds and supervising the data entry process.
  • Trained 2-3 new employees quarterly and worked daily with data entry and many other computer programs.
  • Managed a staff of eight data entry clerks, which included overseeing all day-to-day functions.
  • Automated user entry and data transfer saves hundreds of data entry hours per year.
  • Schedule patient appointments, 10 key, data entry, fax, and copy.
  • Experienced trainer with Alpha/ Numeric data entry, processing foreign and domestic banking transactions.
  • Conduct data entry and analyzes and identifies trends and provides coaching as necessary.
  • Maintained charts, records, forms, and program data entry.
  • Document control and data entry of aircraft documents into PAQ system.
  • Oversee the Expense Payable data entry process and quality control.
  • Handle the data entry for monthly reporting logs.
  • Supervised 10 data entry and support employees.
  • Managed data entry and control departments.
  • Designed locations, data entry of all inventory, setup of physical location, OR supply room design and reconfigure.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Assist in data entry and updating patient information on surequest systems.
  • Oversee several important processes including inventories, data entry, special mailings, and undeliverable mail.

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1 Data Entry Jobs

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13. Corrective Action

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high Demand
Here's how Corrective Action is used in Service Supervisor jobs:
  • Conducted annual performance reviews for Member Services department and coached in areas needing improvement including taking corrective actions and terminations.
  • Mentor peers with managing team expectations and providing direct feedback regarding corrective action.
  • Supervised the work performance of assigned workers and initiated corrective action when necessary.
  • Developed procedures to modify and/or enhance existing processes, and initiate corrective action.
  • Developed and implemented appropriate corrective actions based on investigative outcome.
  • Administer all employee evaluations including corrective action and promotions.
  • Conduct investigations and issues resulting in discipline/corrective actions.
  • Recommend and implement corrective action as necessary.
  • Completed error reports and implemented corrective action.
  • Diagnosed operational problems and recommend corrective actions.
  • Review and monitored the corrective action plans provided by the companies who are in violation of Cook County Environmental Control Ordinance.
  • Assist with writing Corrective Action Plans as well as other reports in regard to Audit findings for the Foster Care Program.
  • Performed routine quality audits, corrective action when applicable, along with individual coaching 1x1's with each team member.
  • Track, prepare and deliver corrective actions up to and including termination of employment.
  • Evaluated Mail Services employees and administered performance reviews and corrective action plans.
  • Develop performance and planning initiatives and corrective action plans as needed.
  • Recommend corrective actions when needed.
  • Conducted culturally sensitive interviews with perspective employees and made recommendations for hire Initiated the corrective action plan process when necessary.
  • Provide appropriate staff development, including corrective action when necessary and conduct Performance Evaluation process in a timely manner.
  • Conduct on-going patient and staff evaluations, followed by corrective actions, constructive feedback, coaching and mentoring.

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13 Corrective Action Jobs

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14. Service Department

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high Demand
Here's how Service Department is used in Service Supervisor jobs:
  • Assisted Membership Director with basic budgeting information to create Member Service Department budget.
  • Provided technical assistance to sales or customer service department.
  • Identify training requirements for all service department personnel.
  • Attend monthly Member Service Department Supervisor meetings.
  • Managed the Advanced Imaging Products (AIP) Service Department to maintain customer's electrostatic ink based variable information printing presses.
  • Call quality services, auditing, human resources services, and overall supervision for Customer Service department.
  • Worked to increase employee morale and retention in Member Service department for over 2 years.
  • Supervised the day to day operations of the service department for an industrial HVAC company.
  • Oversee the Member Service Department making sure everything is being done by the book.
  • Managed project budgets, schedules, and resources of the creative service department.
  • Supervised the activities of creative service department and delegated projects to staff.
  • Managed daily duties of the service department for the St. Louis Branch.
  • Assisted customer service department with heavy volume of phone calls and correspondence.
  • Operated and managed up to 12 employees in a full service department.
  • Oversee the daily operations of the service department.
  • Supervised the regional service department for retail accounts.
  • Supervised all activities in the service department.
  • Estimated all jobs for the service department.
  • Supervised the Food Service Department.
  • Perform trainings for both the service department and retail stores.

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2 Service Department Jobs

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15. Ensure Compliance

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Here's how Ensure Compliance is used in Service Supervisor jobs:
  • Perform regular audits of financial center records and operational practices to ensure compliance with all federal regulations and policies.
  • Maintain equipment, preform daily inspections to ensure compliance with Operational and safety requirements.
  • Communicated and coordinated the various aspects of operations required to ensure compliance.
  • Implemented processes and procedures to ensure compliance with Sarbanes-Oxley regulations.
  • Conducted workplace inspections to detect unsafe or unhealthy working conditions, and ensure compliance with applicable laws and regulations.
  • Administered company policy and procedures based on union contracts to ensure compliance and support for understanding the process.
  • Evaluate cash reconciliation, reporting systems and cash handling procedures to ensure compliance with company control guidelines.
  • Reference and apply industry codes such as NESC, NEC, RUS standards to ensure compliance.
  • Prepare reports on behavior, ensure compliance with required hours, and maintain detailed records.
  • Review casework and documentation of each case manager to ensure compliance with all job duties.
  • Procure documentation from vendors to detect errors and ensure compliance with Generally Accepted Accounting Principles.
  • Conduct visual observations to ensure compliance standards are upheld and behaviors are commended and/or corrected.
  • Monitored current contracts to ensure compliance with the terms and conditions of the contract.
  • Keep track of authorizations and Treatment Planning to ensure compliance with Managed Care.
  • Traveled to field locations to support field purchasing requirements and ensure compliance.
  • Conduct pricing and signing audit to ensure compliance with company standard.
  • Analyzed charge tickets to ensure compliance with insurance and Medicare requirements.
  • Monitor pending work to ensure compliance metrics are consistently met.
  • Conduct monthly case audits to ensure compliance with ODYS standards.
  • Collaborate with other offices to streamline workflow and ensure compliance for each individual state.

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1 Ensure Compliance Jobs

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16. Front End

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Here's how Front End is used in Service Supervisor jobs:
  • Led front end team to maximize operational efficiency and support customer satisfaction.
  • Supervised front end operations as a member service supervisor.
  • Manage front end employees to ensure top productivity and drive Club sales as well as Membership sales.
  • Cashier, lobby clerk, supervise the front end, count money, responsible for safe.
  • Provide assistance to front end clerks when there is three or more people in line.
  • Front End Supervisors' are responsible for all customer service at the Front End.
  • Complete bi-weekly evaluations on daily sales and overall efficiency of front end employees.
  • Maintained the front end of the grocery store with 10 cash registers.
  • Managed the Front End cash drawer and provided change orders for cashiers.
  • Monitored the front end team to ensure excellent customer service.
  • Managed front end and maintained overall checkout success in department.
  • Coached front end associates, providing recognition and constructive feedback.
  • Supervised front end operations, register, member service.
  • Train and develop new employees for front end positions.
  • Schedule breaks and lunches for front end associates.
  • Managed staff of 25+ front end associates.
  • Trained new front end staff members.
  • Supervised front end store activity.
  • Rock Springs, WY Maintain product availability in the hopper during production using a 980 front end loader.
  • Supervised Front End associates including cashiers, door greeters, cart associates, membership, and caf .

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50 Front End Jobs

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17. Customer Complaints

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Here's how Customer Complaints is used in Service Supervisor jobs:
  • Handled and prioritized customer complaints with management to achieve customer satisfaction and fulfill division revenue targets.
  • Facilitated and provided information to customers and assisted in resolution of customer complaints and queries.
  • Helped address customer complaints when necessary.
  • Evaluated team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments.
  • Ensured all local billing researches and customer complaints were conducted in accordance with the departmental targets and business requirements.
  • Resolved customer complaints, provided service, maintained positive business relations with clientele and verified employee time cards.
  • Deal with customer complaints in a calm and professional manner always geared toward resolution.
  • Listened to and resolved customer complaints regarding services, products or personnel.
  • Follow up with customer complaints, make schedules, interviews, etc.
  • Coordinate customer mailing and handle and resolve customer complaints.
  • Supervised all customer complaints and processed claim payouts.
  • Respond to customer complaints and credit issues.
  • Resolved customer complaints regarding sales and service.
  • Work diligently to resolve customer complaints.
  • Resolved and decreased customer complaints in a timely manner with effective communication.
  • Recommended various resources and best practices to deal with budget, programs, facility usage, and customer complaints.
  • Resolve customer complaints to the customer's satisfaction and the best interest of Konecranes.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Provided the front line cashiers with cash, overrides, etc Handled customer complaints Greeted members that entered the store
  • Respond to customer complaints in a professional manner; attempt to Resolve complaints successfully in accordance with established guidelines.

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1 Customer Complaints Jobs

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18. Osha

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average Demand
Here's how Osha is used in Service Supervisor jobs:
  • Prepared OSHA log, injury reports and investigated incidents involving environmental health and safety.
  • Developed safety procedures that enabled the Ohio site to comply with OSHA regulations and corporate policies within 12 months.
  • Verify compliance with OSHA regulations as well as many other applicable states, federal, and local regulations.
  • Administer payroll, plan EH&S training for technicians, and meet all OSHA standards.
  • Understand FAA, OSHA, and military regulatory guidance in ground refueling and airfield operations safety.
  • Implemented quality standards on equipment and employees to meet all API and OSHA requirements.
  • Delivered specialized OSHA training for BIO Hazard cleanup to ensure employee and public safety.
  • Lead diverse workforce of staff that must conform to all OSHA and SAS 70rules.
  • Maintained all insurance and OSHA requirements as well as all company safety requirements.
  • Assist in ensuring policies and regulations are in compliance with OSHA regulations.
  • Ensured compliance with OSHA standards/regulations & emphasized a culture of safety.
  • Maintain patient and employee health records in accordance with OSHA guidelines.
  • Trained department staff in Life safety, NFPA and OSHA guidelines.
  • Maintained the lowest OSHA recorded safety mishap in the region.
  • Provide quarterly OSHA compliance training for all subordinate staff members.
  • Manage personnel in compliance with OSHA and DOT standards.
  • Monitor DOT, EPA, OSHA and Safety Regulations
  • Ensured all technicians are were compliance with medical, OSHA, JCAHO requirements.
  • Conduted maintenance and daily inspection on equipment Followed safety rules and DOT regulations stated by the company and Osha
  • Conduted pre-trip and pro-trip inspection on equipment Followed safety rules stated by the company and Osha.

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19. Curriculum Development

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20. Coordinators

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Here's how Coordinators is used in Service Supervisor jobs:
  • Supervised Service Coordinators to ensure quality care coordination to individuals receiving Medicaid Waiver services.
  • Assist Eligibility Coordinators in problem resolution and is responsible for managing staff schedules.
  • Manage Sales and Marketing Services coordinators responsible for facilitating Review Committee meetings.
  • Perform performance appraisals and personal development plans for SMS coordinators.
  • Supervised 2 Medicaid Waiver Services Coordinators and Secretary.
  • Assessed employment performance of Service Coordinators.
  • Supervised three departments, including 2 Utilization Review Specialists, 4 Data Entry Coordinators, and co-supervision of 15 Case Managers.
  • Consulted with the Office Manager and coordinators for assisting with preparation, setup and dismantling of important company events.
  • Provide new hire and advanced classroom training for Project Managers and Project Coordinators (York equipment commissioning/warranty services).
  • Monitored a team of 4 coordinators to ensure compliance and customer's requirements were being met.
  • Provide coaching and training to Eligibility Coordinators regarding policies, procedures, and processes.
  • Interview, hire and train new office staff and fill in for absent coordinators.
  • Identify outside resources needed for both our families and the service coordinators.
  • Supervised staff of Adoption Coordinators for children with special needs.
  • Created and coordinated training for flight coordinators on improved processes.
  • Hired, trained and evaluated Service Coordinators.
  • Provided direct supervision to eight Service Coordinators (SCs).
  • Conducted individual training to enhance the coordinators experience and skills.
  • Develop and implement marketing plans, providing direction and goals to Regional Allograft Consultant and Product Services Consultants and Coordinators.
  • Led a team of six career service reps and externship coordinators Increased job placement from 72% to 88%

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6 Coordinators Jobs

No jobs at selected location

21. HR

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Here's how HR is used in Service Supervisor jobs:
  • Maintained good employee relations through consistent administration and application of the Collective Bargaining Agreement.
  • Administered support to agents through problem resolution and subject matter expertise.
  • Supervised daily clean-up included disinfecting desktops, emptying trash, sweeping, mopping classrooms, bathrooms, hallways, and cafeteria.
  • Manage three separate functions (Retail, Patient Services, and Production) meeting department budget for labor and overtime.
  • Worked on visa presentation outreach trip in three of Venezuela's major cities with two Vice-Counsels.
  • Provide excellent customer service, sales, greeted and assisted customers throughout park.
  • Direct working relationship with HR in determining staffing needs and hiring processes.
  • Provide excellent customer service through prompt follow-up to customer complaints.
  • Provided guidance to staff through verbal and written feedback.
  • Reduced supplies by 45% through JIT implementation.
  • Assisted the field technicians with chronic issues.
  • Increased revenue through accurate charge capture.
  • Supervised three cargo service associates.
  • Supervised three Inland Operations Coordinators in export, import and empty equipment repositioning.
  • Provided top notch customer service during events increasing repeat business through customer satisfaction.
  • Supervised community service workers throughout the City of Clarksdale; providing maintenance, and public service to the community.
  • Oversee daily operation of three large auditoria and event spaces; maintaining existing systems and upgrading infrastructure as necessary.
  • Worked in three seperate locations and helping achieve results in each of the locations.
  • Trained and lead all servers for all three shifts.
  • Experience with borderline personality disorder, paranoid schizophrenia, alzheimer's dementia, anxiety disorder, autism, and Rett Syndrome.

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24 HR Jobs

No jobs at selected location

22. Medicaid

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Here's how Medicaid is used in Service Supervisor jobs:
  • Prepare and electronically submit EHR Medicaid Incentive Program application for all eligible providers.
  • Maintain accurate documentation of direct and indirect service in compliance with Medicaid policies.
  • Reconciled payer specific contractual allowances for Managed Care, Medicare and Medicaid.
  • Prepare and electronically submit Medicaid applications for all providers 11.
  • Ensured adequacy and quality of Medicaid services provision and delivery.
  • Worked closely with individual's therapist and doctors, ensured that all services such as Medicaid and insurances were maintained.
  • Interpreted Food and Nutrition Service rules regulations as well as Medicaid policy in order to provide accurate customer service.
  • Assisted in establishing and maintaining Medicaid, SSI, SSA and other benefits for which the consumer were eligible.
  • Reviewed ICD-9, CPT codes, and HCFA codes and notified Medicaid Providers when errors were detected for correction.
  • Review documentation of staff to ensure that it is written appropriately to ensure reimbursement from Medicaid.
  • Reviewed patient payment claims received from Medicaid Provider to determine if patient claims were submitted correctly.
  • Provided Medicaid Waiver Services to persons with disabilities aged 18 to 65 years old.
  • Served as primary point of contact with Medicaid patient and network Medicaid providers.
  • Ensured that monthly progress reports were completed in accordance with Medicaid standards.
  • Complete Quality Assurance Audits on all recorded calls per Medicaid guidelines.
  • Started and manage the Panhandle Medicaid Waiver Office.
  • Scheduled pre-admissions, surgeries and medical appointments for patients, other medical benefits/services within network of Medicaid Providers available.
  • Represented substance use-related issues at Agency, Divisional, and in intra-agency work around Medicaid redesign and DSRIP.
  • Key Responsibilities: Responsible for the UNC Faculty Physicians denial management of all Medicaid claims.
  • Track available units to ensure that we do not overbill for Medicaid.

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3 Medicaid Jobs

No jobs at selected location

23. Inventory Control

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Here's how Inventory Control is used in Service Supervisor jobs:
  • Retail Department Supervisor responsible for purchasing and inventory control of Navy Memorabilia, contractual rentals, and photo finishing operations.
  • Increased storage capacity 10% by standardizing inventory control procedures.
  • Inventory control through resource allocation.
  • Created new brochures, budgets, inventory controls, booking protocols, brought in educators for CEU classes.
  • Provide one on one Customer service and sales, Inventory control and theft prevention on a daily basis.
  • Maintained aggressive stock turn, oversaw profit and loss margins, and enforced rigorous inventory control.
  • Hire, train and oversee workers determine repair procedures, custodial and inventory control.
  • Maintained departmental budgets through oversight of purchasing as well as storage and inventory control.
  • Develop and run the agencies centralized purchasing system and inventory control.
  • Implemented OSHA compliance, systems integration and improved inventory control methods.
  • Assist in inventory control, such as ordering, and receiving.
  • Conducted inventory control and reported monthly install forecast to V.P.
  • Maintained strict inventory control and adequate spare parts levels.
  • Implemented strategies for cost and inventory control.
  • Managed Inventory Control of 1000 products daily.
  • Assisted with order and inventory control.
  • Assisted with inventory control functions.
  • Devised and implemented computer-based inventory control systems for agent supplies, money order stock, and company supplies.
  • Maintained operations and inventory control of 6 warehouses (total of 100,000 sq.
  • Cash Handling Inventory control Basic Food prep Projection Procedures

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5 Inventory Control Jobs

No jobs at selected location

24. Daily Activities

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Here's how Daily Activities is used in Service Supervisor jobs:
  • Supervised daily activities of Inbound Call Center personnel, audited telephoned staff for quality and accuracy of information.
  • Monitored daily activities created and monitored weekly schedule, helped co-workers resolve various issues.
  • Provided leadership and coordination of daily activities and optimizes resource allocation.
  • Incorporated processes into daily activities to meet organizational needs.
  • Supervised technicians in all daily activities.
  • Directed and scheduled the daily activities of an additional designer; occasional temporary designers; and a document control clerk.
  • Create winter and day camp schedule and daily activities to ensur4e children are in a safe and engaging environment.
  • Participate with the Department Director in the administration, direction, supervision, and coordination of daily activities.
  • Created methodology and programs for daily activities to help with independence of the residents.
  • Provided guidance and work assignments for daily activities to service center employees.
  • Coordinated and supervised the daily activities of 24 Customer Service Associates.
  • Motivate mentor and coach employees in daily activities and career goals.
  • Maintain records, tracking daily activities and daily food safety systems.
  • Coordinate daily activities, assignments, work schedules and reports.
  • Manage the daily activities of the Disabilities Content Area.
  • Managed and directed the daily activities of 14 technicians.
  • Compile records of daily activities of residents.
  • Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
  • Supervised up to 12 employees; oversaw their daily activities and provided ad hoc training as needed.
  • Oversee daily activities of fixed route and paratransit operators, including scheduling and write in's.

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3 Daily Activities Jobs

No jobs at selected location

25. Customer Relations

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Here's how Customer Relations is used in Service Supervisor jobs:
  • Improved efficiency standards and performed safety inspections on vehicles and developed exceptional customer relations specific to designated positions.
  • Demonstrate company values by deepening customer relationships by uncovering customer needs and best fit products/services.
  • Delivered performance evaluations, conducted client visits and consistently improved customer relations.
  • Developed new customer relations through telephone contact and sales activity.
  • Improved customer relations by providing repair service by telephone.
  • Maintained copiers and customer relationships for major accounts.
  • Improved customer relations with good communication.
  • Created and implemented a solution that delivered the product within six hours, preventing customer down time and poor customer relations.
  • Supervised Customer Relations group as well as Research, Processing, and Clerical staff.
  • Maintain a good customer relationship (company men, crew, etc.)
  • Process transactions; build strong customer relationships, and a bank clientele.
  • Shift scheduling, administrative support, training, and customer relations.
  • Maintain customer relations and responsible for growing the off-sites commercial contracts.
  • Coached team members to build and maintain successful customer relationships.
  • Established long-term customer relationships through prompt and courteous service.
  • Coordinated all orders and oversaw the installation of rental services Established genuine customer relationships which fostered a growing clientele
  • Improved customer relations by facililting communication with client and organization daily.
  • Promote customer relations at the worksite.
  • Provide scheduling for part time and full time employees Ensure customer relations by unit rounding and meeting with nurse managers.
  • Cashier Product localize Customer Relations Develop Excel and Word worksheets Essential Leadership Skills Train and Develop Associates Safety Captain Associate Performance Review

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3 Customer Relations Jobs

No jobs at selected location

26. Special Projects

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Here's how Special Projects is used in Service Supervisor jobs:
  • Forecast Sales, Develop Inventory Models, Identify Sales trends and opportunities, coordinated special projects and monitored retail outlet productivity.
  • Participated in special projects such as relocating branch Loan Department and implementing the DATASAFE documentation protection project.
  • Coordinated special projects interfacing with sales team and editorial staff to determine publication schedules and deadlines.
  • Enhanced staff performance and motivation by conducting performance evaluations and assigning key special projects.
  • Prepared month-end reports for upper management and performed special projects when requested.
  • Coordinated special projects and delegations as assigned by Member Services Supervisor.
  • Developed and monitored capital asset purchases and special projects.
  • Managed Special Projects Group, consisting of six employees dealing with special accounts including Phillips Medical, IBM, Siemens Medical.
  • Provided staff development, training, interpersonal relations, and special projects for staff and co-workers.
  • Managed staff ranging from 10-60 direct reports at three sites and during special projects.
  • Managed six PC technicians and their day-to-day activities and special projects.
  • Prepare reports; handle special projects and assignments as required.
  • Perform fleet quality checks, assign special projects.
  • Assign and monitor special projects as needed.
  • Manage all escalated issues and special projects.
  • Complete special projects when available.
  • Maintained responsibility for inter- and intra-departmental communication, special projects, and services.
  • Resolve escalated issues, completed expedited request Completed special projects for other departments
  • Participate in planning and implementation of policies, workflows and special projects to achieve departmental goals and objectives.
  • Mangaged Special projects such as server refresh installations.

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1 Special Projects Jobs

No jobs at selected location

27. Medical Records

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Here's how Medical Records is used in Service Supervisor jobs:
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Prepared & maintained documentation for departmental compliance & auditing, including confidential medical records.
  • Manage assigned Projects to implement data software and analytic based reporting for Medical Records.
  • Provide administrative oversight and coordination for patient services/billing and medical records staff.
  • Review medical records and create/update Lifetime Medical History Summaries.
  • Maintain a clean Master Patient Index and work closely with Medical Records to ensure streamlined and accurate information exchange.
  • Review subordinate written reports, daily unit logs, and notations on medical records.
  • Performed scheduling, medical records, front desk operations, and registration of patients.
  • Recorded patients' medical history, vital signs and test results in medical records.
  • Supervised resident trust funds, documentation on medical records, checklists and training materials.
  • Assisted in the development of new policies and procedures for medical records staff.
  • Processed and updated patient medical records with insurance billings and payments.
  • Provided direct supervision to all program managers and medical records staff.
  • Utilized EMR (Electronic Medical Records) daily.
  • Utilize the Electronic Medical Records system daily.
  • Managed the destruction of paper medical records.
  • Manage medical records and chart audits.
  • Acted as supervisor for clinical services providing complete healthcare and maintenance of medical records including full readiness immunization records.
  • Processed and maintained medical records including Medicaid or Medicare and verification of their policies.
  • Advanced Nextgen medical patient billing and electronic medical records experience.

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28. Sales Goals

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Here's how Sales Goals is used in Service Supervisor jobs:
  • Assist in determining community sales goals and help motivate and coach Leasing Consultants to achieve those goals.
  • Keep track of inventory, sales goals, machinery repair, and other managerial housekeeping duties.
  • Provided exceptional customer service and supported the achievement of sales goals key selling metrics.
  • Utilize proven sales principles to access customer needs and achieve department sales goals.
  • Work with area, club, and market managers to achieve sales goals.
  • Assisted route salesmen in reaching sales goals while managing customer expectations of service.
  • Handle billing and technical escalations, met and exceeded monthly sales goals,
  • Ensured that sales goals were being exceeded at all times.
  • Maintain inventory and track sales goals for the print center.
  • Exceed monthly branch service & sales goals with ease.
  • Coached team members to meet or exceed sales goals.
  • Motivate sales staff to meet and exceed sales goals.
  • Helped associates reach sales goals by coaching and motivating.
  • Manage associates to meet sales goals.
  • Exceed sales goals quarterly sales by $10,000 for the past 7 quarters.
  • Exceeded sales goals by as much as 35%
  • Key Accomplishment Led the department to exceed all set sales goals by 120% or higher in 2008.
  • Configured all reporting to ensure sales goals were being tracked and royalties/commissioned paid timely.
  • Strived to surpass company sales goals.
  • Managed staff of 15 employees Motivated staff to meet and exceed monthly membership sales goals Hired and trained new employees

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8 Sales Goals Jobs

No jobs at selected location

29. Technical Support

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Here's how Technical Support is used in Service Supervisor jobs:
  • Provide technical support and guidance in troubleshooting problems with test methods and/or instrumentation.
  • Supervised 45 personnel; ensured quality customer service and technical support.
  • Provide customer service excellence and technical support.
  • Provided technical support for equipment.
  • Responded to phone, fax and e-mail customer requests for repair, training, technical information, and technical support.
  • Maintain and expand technical knowledge by attending product training classes, advanced Technical Support Seminars and leadership classes.
  • Provide technical support to sales and service staff for business forms and Harris sheet feed presses.
  • Supervised all computer sales, services and technical support at a successful $60 million store.
  • Tested POS equipment to evaluate error messages and troubleshooting guidelines for the development or technical support.
  • Provided technical support to staff and students of the Social Work department.
  • Provide technical support to the Home and Building service sales group.
  • Provide technical support to staff by researching responding to their questions.
  • Provide technical support and guidance to technicians as needed.
  • Field service personnel technical support for Canon equipment.
  • Provided training and technical support when needed.
  • Provide remote technical support to resolve issues.
  • Offer telephone, email and onsite technical support for Mac OS 7 through Mac OS 10.4 including hardware repairs and installations.
  • Provide technical support for 6 other newspapers and 1 print plant owned by Huckle Publishing.
  • Oversee management of onsite technical support for the GTECH Headquarters Rhode Island Campus.
  • Develop weekly work schedules Order product Inventory management Minor computer technical support.

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10 Technical Support Jobs

No jobs at selected location

30. Monthly Reports

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low Demand
Here's how Monthly Reports is used in Service Supervisor jobs:
  • Organized the tabulation of information and prepared monthly reports for upper management.
  • Report directly to upper management and providing them with weekly/monthly reports.
  • Compile monthly reports and identify quality improvement initiatives.
  • Prepared monthly reports regarding approved leave requests overtime.
  • Compiled monthly reports for administrative directors.
  • Prepared schedule for the teller service representatives, monthly reports, daily settlement and monthly reconciliation for teller terminals.
  • Created, updated, and maintained daily, weekly, and monthly reports for upper management and clients.
  • Facilitate the production of accurate project reports, sanction budgets, weekly and monthly reports and JV reports.
  • Run daily, weekly, and monthly reports, and activity logs in Access and Excel.
  • Prepared court reports, monthly reports, discharge reports and update reports for referral sources.
  • Produced concise estimates, cost analysis, charge-backs and monthly reports.
  • Compiled daily, weekly and monthly reports for upper management.
  • Complete statistical data monthly reports for Bureau Chief.
  • Prepare monthly reports for board meetings.
  • Analyzed monthly reports to ensure goals (number of calls, quality of calls, and asset disposals) were met.
  • Create weekly files for Loan Protector/ BiSaver/ Western Union -Create various monthly reports and transmit to various agencies and/or borrowers.
  • Reviewed daily, weekly and monthly reports to ensure that departments stay within their required Service Level Agreements.
  • Analyzed and created daily, weekly, and monthly reports to ensure optimal associate productivity.
  • Top notch customer service, weekly coaching, and daily/weekly/monthly reports.
  • Submitted weekly &monthly reports.

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1 Monthly Reports Jobs

No jobs at selected location

31. Special Events

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low Demand
Here's how Special Events is used in Service Supervisor jobs:
  • Assisted in coordination and performance of departmental responsibilities relating to special events and daily function setups.
  • Job Duties: Facilitate the efficient operation of Club, Box Office, promotions, special events, and guest services.
  • Supervised community and senior services, Special Transit, Neighborhood Watch, Volunteer Program, recreation, parks and special events.
  • Load and unload equipment, put in line cleaning logs, all service and installs, helped with special events.
  • Oversee daily operation of reception desk and all duties associated with reception desk to include food services and special events.
  • Assisted Group Sales Supervisor/Special Events Manager with coordination and execution of public, private, and corporate events.
  • Maintained group sales processing for all Bradley Center special events, including large family shows and concerts.
  • Coordinated special events, casino tournaments, and air charters and impended new support system.
  • Organized special events for team building purposes as well as birthday and holiday gatherings.
  • Supervised and coordinated the set up and breakdown of all meeting and special events.
  • Insured that daily programming and special events were staffed and stayed on schedule.
  • Developed and released publicity material for special events and worked with the media.
  • Create and organize monthly special events for Retail Operations in the Cafeteria.
  • Developed and planned monthly parent meetings and special events for families.
  • Worked Special Events for customers in a leadership capacity.
  • Assist with coordination of special events as needed.
  • Project Manager for Special Events.
  • Advertise and promote special events.
  • Perform monthly financial review of cost accounting and accounts payable functions Coordinate monthly employee activities, special events and charitable activities.
  • Organize logistics for special events, and work alongside other departments to create programming that drives museum attendance.

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21 Special Events Jobs

No jobs at selected location

32. Service Technicians

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low Demand
Here's how Service Technicians is used in Service Supervisor jobs:
  • Supervised six Service Technicians; repaired and calibrated customer and demonstration Environmental Monitoring Instruments.
  • Managed daily operations to maintain high efficiency and productivity of Service Technicians.
  • Upgraded technical skills of service technicians through one-on-one and small group training, resulting in 40% reduction in recalls.
  • Provided leadership and support for 3 service technicians in the state of Florida that operated reverse osmosis (R.O.)
  • Communicate with Inspection/Service Technicians on a daily basis via text, phone, email and Skype.
  • Lead a crew of 7 service technicians and scheduled all service calls and installations.
  • Promoted to Service Supervisor in 1994, supervising a team of service technicians/installers.
  • Manage Service Department of service technicians as well as administrative and support staff.
  • Oversee hiring and disciplinary actions for all Surveyors and Service Technicians in region.
  • Take care of and monitor training/performance of newly hired Service Technicians.
  • Managed a team of Cable Maintenance Technicians and Service Technicians.
  • Managed a crew of 28 Service Technicians in Southern California.
  • Hire, counsel, and discharge Service Technicians as necessary.
  • Managed & assisted maximum of 8 field service technicians.
  • Provided support for service technicians working in the field.
  • Managed 20 alarm system installers and service technicians.
  • Recruit, train and supervise all service technicians.
  • Supervised 12 service technicians and dispatcher.
  • Direct the activities of Service Technicians.
  • Develop and hold trainings with all Surveyors and Service Technicians in the region.

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24 Service Technicians Jobs

No jobs at selected location

33. Patient Care

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low Demand
Here's how Patient Care is used in Service Supervisor jobs:
  • Provided alternative time administrative and managerial responsibilities in lieu of department managers house-wide including all patient care related and ancillary departments
  • Developed Respiratory Therapy Driven Protocols to improve patient care and reduce unwarranted therapy.
  • Provided clinical nursing education materials and updated policies to assure quality patient care.
  • Diet assessment, nutrition education and weight management for rehabilitating patient care.
  • Participated in interdepartmental relations in order to optimize patient care.
  • Determined the staffing standards based on patient care needs, patient flow, procedures, staff skills and hospital needs.
  • Implemented TQM/CQI project specific to patient safety which garnished the Charles Brown award for recognizing excellence in patient care.
  • Apply Case Management Concepts in the patient care plan, follow up calls, educations, goals.
  • Acted as the patient navigator for patients and their families providing the highest level of patient care.
  • Planned work schedules for day-to-day housekeeping activities and performed inspections of all patient care and office areas.
  • Worked in partnership with all clinical managers to ensure support and managerial coverage for patient care areas.
  • Provided patient care, diagnostic procedures, and assisting the director with equipment and construction overview.
  • Direct patient care of individuals with spinal cord injuries, amputations, orthopedic and neurological impairments.
  • Advised and assisted nursing personnel in carrying out physician orders and patient care.
  • Evaluate patient care through frequent contact with clinical staff and patient families.
  • Identified lines of authority from clinical supervision to the patient care level.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Provide patient care as related to the respiratory field.
  • Assisted in productive practices, which reflected the Scripps Mercy Hospital philosophy of excellence in the delivery of patient care.
  • Provide patient care addressing Warfarin dosing and procedure bridging.

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36 Patient Care Jobs

No jobs at selected location

34. Job Performance

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low Demand
Here's how Job Performance is used in Service Supervisor jobs:
  • Provided monthly probationary rating feedback to employees related to job performances.
  • Perform follow-up activities regarding job performance.
  • Ensured that bus operators were demonstrating and maintaining an acceptable level of job performance in adherence to Authority standards.
  • Evaluate job performance of workers and recommend personnel actions, such as promotions, pay raises, or termination.
  • Provided input on individual performance levels of his/her subordinates providing on the job skills development to enhance job performance.
  • Develop department associates by providing leadership and feedback on job performance, coaching them to demonstrate optimum customer service.
  • Provide input on individual performance levels of crew members and on-the-job skill development to enhance job performance.
  • Assist in the development of associates in the department with leadership, training, and job performance.
  • Utilize competency processes to enhance crew member's skill development and job performance.
  • Supervised 17 staff members and insured training and conducted their job performance reviews.
  • Completed field tickets, gathering and recording job performance feedback from customer.
  • Provide coaching and conducted quality reviews as needed to improve job performance.
  • Provided constant feedback to my team to improvement job performance.
  • Mentored and trained crews to improved job performance and quality.
  • Remove barriers to job performance and ensures regulatory compliance.
  • Trained and developed staff, reviewed employee job performance.
  • Coach and counsel staff monthly on job performance.
  • Evaluate employee's job performance quarterly and annually.
  • Conduct and monitor employee evaluations and on going job performance.
  • Scheduled work assignments for employees Evaluated employee job performance Coordinated teambuilding activities

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35. Action Plans

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low Demand
Here's how Action Plans is used in Service Supervisor jobs:
  • Track and report individual and team performances, Developing monthly action plans to consistently developed strong dedicated cross-functional partnerships results.
  • Provided assistance for continuing quality improvement, approved corrective action plans, and conducted complaint investigations.
  • Issued disciplinary documentation and action plans for corrective action.
  • Develop and administer objectives, operating policies and procedures, budget and strategic action plans for achieving corporate and departmental goals.
  • Monitored staff, conducted semi-annual as well as annual performance reviews and implemented corrective action plans, when necessary.
  • Provide Corrective Action Plans and counseling as required as well as perform midyear and annual performance appraisals.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Track daily team results and create weekly action plans to measure performance and areas for improvement.
  • Tailored career action plans for each associate and used learning styles to modify each plan.
  • Follow up daily with quality control standards and implement action plans for deficiencies.
  • Identified coaching opportunities and created action plans to improve employee development.
  • Set goals and established action plans to make necessary improvements.
  • Assess team member performance and implement action plans.
  • Implemented efficiency action plans that I created.
  • Developed corrective action plans for problem areas.
  • Develop action plans and case management systems.
  • Create action plans for improvements.
  • Monitored agent calls to ensure all procedures and call flow protocol were followed, implemented corrective action plans if not followed.
  • identified barriers to productivity and created action plans in the areas of customer handling, technology, and departmental flow.
  • Coached teams performance and develop action plans for their improvement Performed monthly and annual performance reviews.

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1 Action Plans Jobs

No jobs at selected location

36. Service Levels

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low Demand
Here's how Service Levels is used in Service Supervisor jobs:
  • Developed and adjusted work schedules to maximize productivity and service levels.
  • Reported weekly to management regarding service levels and production goals.
  • Meet all customer call guidelines including service levels and productivity.
  • Direct communication with Sprint vendor assisting with managing call volume, service levels and other trouble shooting issues arising daily.
  • Improved service levels by monitoring call metrics in concert with other call centers to maintain low call times.
  • Monitored call volumes to ensure schedule adherence, call length, and service levels were being met.
  • Provided CSR team with tools to maintain and increase service levels to both internal and external customers.
  • Created an initiative to aggressively improve and maintain acceptable service levels for my team.
  • Adjusted monitored service levels of customer calls and OPS queue to reach company requirements.
  • Key success criteria included stringent quality and service levels, and resource optimization.
  • Ensured that Superior Guest Service levels were met according to Standard Operating Procedures.
  • Managed the queue of calls to ensure service levels are maintained.
  • Maintained service levels by monitoring the I3 interactive client software.
  • Gate customer service representatives to maintain service levels and ASA.
  • Scheduled service staff to meet required service levels.
  • Increased Service Levels by 15%.
  • Forecasted incoming call volumes and monitored service levels while utilizing various data sources to appropriately allocate resources.
  • Coordinate work activities to accomplish required service levels and meet the requirements of completing related tasks in a timely manner.
  • Monitored trends by reporting and displaying service delivery times run reports to compare service levels/response times of bellman.
  • Review Customer Service activities by assessing service levels to ensure banks' established standards are met.

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5 Service Levels Jobs

No jobs at selected location

37. ATM

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low Demand
Here's how ATM is used in Service Supervisor jobs:
  • Train non-medical staff on administration of oral medications and other medical treatments and perform supervised medication passes of non-medical staff.
  • Maintained caseload of 30-40 clients as a supervisor by developing individualized treatment plans tailored to each individual client.
  • Supervised daily activities for drug & alcohol treatment facility residents.
  • Analyzed Medicaid Provider treatments prescribed for patients by Providers.
  • Maintain a positive and professional atmosphere.
  • Helped in bringing in complete new product lines and developing many new treatments to the spa over the last 5 years.
  • Review and approve treatment plans created by clinicians to insure best practice service delivery for Glade Run Lutheran clients.
  • Provide individual, and family counseling, diagnostic assessment and treatment plans for clients ages 5-21.
  • Trained and certified over one hundred armed-ATM technicians, replenishment specialists, and technical maintenance personnel.
  • Attended all program staff meetings, treatment reviews, and other agency meetings as necessary.
  • Test and maintain calibration of all atmosphere testing equipment and maintain records of test.
  • Conduct monthly chart review to insure all aspects of treatment plan are implemented.
  • Perform cash handling duties including vault, ATM, and teller window.
  • Supervised and assisted staff that provided treatment and personal care to patients.
  • Ensured fair and equal treatment of employees to keep shop morale up.
  • Oversee and ensure proper customer service while maintaining a tidy atmosphere.
  • Participated in treatment planning and implementation to ensure a healthy living environment for patients.
  • Assured that the Individual Habilitation Plans developed by the treatment Team are in place and implemented.
  • Tracked and monitored all homecare cases to ensure appropriateness of treatment plans and patient outcomes.
  • Implemented automated system for Offsite ATM reconciliation Oversaw daily workflow in cash settlement for 61 bank branches.

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38. New Accounts

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low Demand
Here's how New Accounts is used in Service Supervisor jobs:
  • Pay bills, create bank forms, open new accounts, and help with the balancing of customer's checkbooks.
  • Serviced existing accounts, obtains orders, and established new accounts future sales.
  • Worked with other departments to ensure the smooth implementation of new accounts.
  • Maintained good customer service and increasing Sales in existing and new accounts.
  • Assist members, process loans, new accounts and account maintenance.
  • Contracted new accounts to expand services within Dallas and Fort Worth.
  • Used data entry to open new accounts and update information.
  • Opened new accounts and offered other upgraded services and products.
  • Meet with potential clients to discuss new accounts.
  • Set up new accounts and schedules for employees.
  • Work with sales department to acquire new accounts.
  • Assigned new accounts to Writers.
  • Generated & managed new accounts.
  • Served as primary backup to new accounts functions and receptionist Assists in branch audits of cash, new accounts and loans
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Assisted newly hired Area Manager with marketing new accounts to expand customer base.
  • Assist SSR's with new accounts, upselling and maintaining existing accounts.
  • Trained new Advisors and Broker Dealers on the new accounts process.
  • Back up for new accounts desk and teller line.
  • Open new accounts, term CDs and prescreen loan applicants.

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39. Phone Calls

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low Demand
Here's how Phone Calls is used in Service Supervisor jobs:
  • Answer internal and external telephone calls and monitor building for safety including lock/unlock elevators, community premises and parking garage.
  • Answered customer telephone calls regarding existing loans.
  • Answered phone calls and provided service to customers, in addition dealt with all returns and complex issues or inquiries.
  • Answer phone calls for the mail order pharmacy to refill medications and/or send request to the members' physician.
  • Used Microsoft Office Programs Word, Excel, Power point and Outlook and answered multiple phone calls as needed
  • Received escalated phone calls and email messages from Tier 2 Representatives when a supervisor is needed.
  • Supervised two departments by reviewing daily phone calls and monitor customer's accounts.
  • Answered a high volume of telephone calls and quickly respond to inquiries.
  • Assisted with Application and taking phone calls and covering receptionist as well.
  • Handled escalated phone calls and media inquiries from the public and franchisees.
  • Managed a team of employees on service / loyalty phone calls.
  • Direct phone calls and messages to appropriate personnel or guest.
  • Answer incoming telephone calls to the hotel efficiently and courteously.
  • Receive a high volume of work and phone calls.
  • Answered and directed phone calls to the appropriate departments.
  • Answered phone calls and transferred them to various departments.
  • Answered and directed phone calls.
  • Answered and transferred phone calls.
  • Responded to emergencies such as guest medical issues, , phone calls, power outages, etc.
  • Answer phone calls, take messages and ensure all patient complaints were handled in a timely fashion.

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40. Service Calls

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low Demand
Here's how Service Calls is used in Service Supervisor jobs:
  • Conducted outside service calls to evaluate customer satisfaction and understand customer needs.
  • Reduced volume of customer service calls and improved customer retention.
  • Generated invoicing for completed service calls.
  • Maintain appearance and functionality of branch buildings and grounds; place service calls to vendors for building maintenance.
  • Handle daily service calls, including the fixing and maintaining of customers heating and air conditioning units.
  • Supervised fourteen employees, managed the service backlog, scheduled service calls, negotiated customer billing challenges.
  • Maintain knowledge of all jobs, service calls, and installation projects that are going on.
  • Reduced service calls and unit downtime by implementing new policies and procedures in the region.
  • Decreased A.C. service calls at Hunters Chase Complex by 50% in the first year.
  • Send via computer, service calls to the Facilities and House Keeping Department.
  • Assign service calls to qualified technicians and track progress to completion.
  • Attend service calls that cannot be rectified by my Technicians.
  • Maintained less than three abandoned customer service calls department-wide weekly.
  • Provide quick turnaround on service calls for residence.
  • Dispatched and routed all service calls.
  • Trouble shooter for all service department challenges, which included, catching up back logged service calls.
  • Perform supervisor duties listed above, Supervised areas of wood window production, installation and service calls.
  • Track part orders from service technicians and incorporate the arrival with on going service calls.
  • Maintained inventory of stock for over 250 installaions and 800 service calls monthly.
  • Handle escalated customer service calls and provide resolution to the member s satisfaction Provide quality customer service to Harborstone s members.

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41. Day-To-Day Operations

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low Demand
Here's how Day-To-Day Operations is used in Service Supervisor jobs:
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Managed and oversaw day-to-day operations of main cafeteria as well as four other satellite establishments.
  • Manage day-to-day operations of concierge, including packaging center and maintenance department.
  • Manage the day-to-day operations of Patient Financial Service for physician billing department.
  • Analyzed day-to-day operations to ensure efficiency and effectiveness of services.
  • Manage day-to-day operations of service department for Toshiba Business Solutions.
  • Supervised and administered the day-to-day operations of assigned residences.
  • Ensured the efficient day-to-day operations of the medical facility.
  • Managed day-to-day operations and logistics.
  • Coordinated the human resources process, encompassing hiring, personnel development, scheduling, discipline, termination, and day-to-day operations.
  • Assist the practice manager and clinical manager with the day-to-day operations of the clinic.
  • Manage day-to-day operations of the respiratory department, EKG department, and PFT lab.
  • Supervised 15 employees and ran the day-to-day operations of the Customer Service Contact Center
  • Interact with cross-functional support groups in order to manage the day-to-day operations.
  • Manage day-to-day operations of the Member Services Department; 27,000 Medicare beneficiaries.
  • Planned and directed day-to-day operations for the accounting and financing offices.
  • Manage day-to-day operations of the front desk and Membership Services Department.
  • Supervised the day-to-day operations of the visitor's service department.
  • Managed the day-to-day operations of the insurance follow-up team.
  • Perform employee performance reviews * Assist when needed performing technician duties for day-to-day operations.

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42. Performance Management

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low Demand
Here's how Performance Management is used in Service Supervisor jobs:
  • Conducted performance management through mentoring, weekly performance check- ins, goal setting and delivery of performance appraisals and disciplinary discussion
  • Developed service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
  • Managed and supervised facility personnel including hiring, promotions, recognition, discipline, and performance management.
  • Participated in the institution of performance management system to improve productivity and accountability within the staff.
  • Prepare presentations on performance management and offer solutions to improve employee morale while increasing worker productivity.
  • Set standards for evaluating acceptable performance and behavior though mid-point and annual Performance Management Evaluations.
  • Adhere to developed standards and objectives for evaluating performance standards annual Performance Management Evaluations.
  • Documented corrective action plan and developed performance management for counseling employees.
  • Supervised team of 4 clerical/analyst staff through performance management.
  • Perform overall flight attendant performance management.
  • Developed and implement programs for employee relations, recruitment, training and development, performance management, employee development and more.
  • Provide daily, monthly and annual performance management, to ensure alignment with company goals and objectives.
  • Prepared and delivered to new staff, 30/60/90 day reviews as well as yearly Performance Management Evaluations.
  • Deliver associate results on a weekly, monthly, and annual basis via the Performance Management Process.
  • Adhered to and enforced common Human Resources practices such as time/leave as well as performance management.
  • Perform annual reviews, appraisals, and performance management reviews for the customer service staff.
  • Be accountable for the execution of performance management and administration of corrective action plans.
  • Conducted and completed the annual performance management program for over 35 team members.
  • Managed staff through supervision, performance management and coaching.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.

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43. Staff Performance

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low Demand
Here's how Staff Performance is used in Service Supervisor jobs:
  • Developed and managed productivity monitoring process to objectively gauge and monitor staff performance.
  • Conducted quarterly and annual staff performance evaluations to assist in employee development.
  • Conducted performance evaluations as an ongoing process to monitor staff performance output.
  • Directed and supervised staff performance and evaluated employee performance.
  • Evaluate staff performance and prepare disciplinary actions.
  • Conduct annual evaluations of behavior staff performance.
  • Interview potential candidates, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
  • Work closely with Branch manager; assist with hiring, training, and evaluating staff performance.
  • Manage staff performance and developed new skill sets on a day to day/quarterly/ yearly basis.
  • Monitor staff performance and quality using the NICE Recording system and CMS Supervisor CentreVu.
  • Report on any necessary activity from staff performance to the conditions of equipment.
  • Complete and process staff performance evaluations, scheduling and disciplinary plans.
  • Completed staff performance reviews and participated in hiring of new employees.
  • Conducted weekly, monthly, and annual staff performance reviews.
  • Direct, coordinate, monitor, and evaluate staff performance.
  • Prepared and conducted staff performance reviews.
  • Maintain records of staff performance.
  • Provide feedback on staff performance.
  • Perform department staff performance reviews.
  • Review of staff performance Evaluation of potential candidates for hire Coordination of Transfusion Services issues with nursing and ancillary staff.

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44. Quality Standards

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low Demand
Here's how Quality Standards is used in Service Supervisor jobs:
  • Maintained productivity and quality standards and meets monthly with staff to discuss individual results in relation to established performance standards.
  • Supervised and coordinated cleaning activities of approximately 15 custodians, ensuring quality standards were maintained through a quality assurance program.
  • Initiate projects and instruct others to promote quality standards and organization relative to managing a superior department.
  • Monitored food service operations to ensure conformance to nutritional, safety, sanitation and quality standards.
  • Monitored and performed staff quality standards based on Bi-yearly and yearly performance reviews.
  • Monitored completed product to ensure quality standards.
  • Produced the orders in agreed times (deadlines) to high quality standards to ensure the best products and solutions.
  • Serve as head of the Safety Committee: Ensures safety, sanitation, security and quality standards are adhered to.
  • Direct the day-to-day activities of subordinate employees to ensure adherence to quality standards, deadlines, and proper procedures.
  • Ensured productivity and quality standards were met though coaching, adherence monitoring, answering calls and resolving escalations.
  • Conducted meetings with state and county monitors/payers to discuss direction of services and how to meet quality standards.
  • Conduct compliance & audit evaluations to ensure employee quality standards are achieved and interactions are HIPAA compliant.
  • Inspect and verify work of staff to ensure compliance with optical program and ANSI quality standards.
  • Monitor water supply, distribution and ensures high level of water quality standards were maintained.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Developed NPT production and quality standards for the Employee Development Program.
  • Research and ensure quality standards are met within call center.
  • Maintained processing standards and quality standards on a consistent basis.
  • Worked within staffing guidelines to meet quality standards.
  • Supported and established policies and practices to ensure a high level of client/customer satisfaction and quality standards.

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45. Staff Training

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low Demand
Here's how Staff Training is used in Service Supervisor jobs:
  • Conduct staff training for implementation of training plans and behavioral intervention plans as developed by the interdisciplinary team.
  • Provided leadership in directing ongoing service staff training to promote customer satisfaction and problem resolution.
  • Conducted and developed staff training on nutrition education and counseling.
  • Effected bi-weekly clinical staff training and one-on-one monthly clinical supervision.
  • Developed staff training quality measurement guidelines and minimum requirements.
  • Provided ongoing staff training and development via coaching and monitored employee progress through quarterly and annual performance reviews.
  • Hired to handle staff training to increase sales by helping staff to recognize opportunities for sales.
  • Identify, organize and conduct ongoing staff training to ensure proficiency and technical competence among employees.
  • Develop staff training program in accordance with federal and state regulations and internal standards.
  • Created tools to assess staff training needs and clients' health education needs.
  • Develop monthly staff training schedule and provide training to all support staff.
  • Conduct frequent staff training and meetings, perform employee evaluations regularly.
  • Conducted staff training for the LIHEAP and emergency assistance programs.
  • Manage Contact Center staff training and provision of service.
  • Identify staff training needs and facilitate meeting those needs.
  • Monitor programs, productivity, performance and staff training.
  • Coordinate, prepare, and conduct staff training.
  • Ensured compliance with company policies and procedures; led staff training initiatives to maximize productivity.
  • Established successful relationships with stakeholders to improve the quality of care and staff trainings.
  • Staff training/Development - Personnel Oversight Elite Events and Catering Services.

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46. Process Improvement

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low Demand
Here's how Process Improvement is used in Service Supervisor jobs:
  • Initiated successful process improvements using Six-Sigma and critical problem solving techniques.
  • Utilize Statistical Process Control to analyze to develop process improvements.
  • Analyzed service level metrics and recommended process improvements.
  • Developed, documented and implemented process improvements.
  • Recommend and implement process improvement.
  • Identified process improvements that support departmental goals, ensure that goals are met or exceeded, and ensure total customer satisfaction.
  • Track and tread monthly performance; successfully exceed monthly divisional goals and metrics by implementing proven process improvement strategies.
  • Analyze results and determine root cause and apply business process improvement to address internal and external processing issues.
  • Implemented process improvements and redesign of work flows that enabled team to continue to meet customer service goals.
  • Host bi-weekly client calls to discuss ongoing process improvements, pain points, and overall performance of QBE.
  • Managed continuous process improvements that provide quality service to company subscribes via inbound call volume and Internet.
  • Acted as a team resource; mentored peers; recommended process improvements to management.
  • Trained as Practical Process Improvement Process Champion, Facilitator, and Team Member.
  • Served on Loan Origination Process Improvement Task Force and System Conversion Task Force.
  • Managed short and long term projects targeted for process improvement of services.
  • Led process improvement team of 12 salaried employees focusing on Job Management.
  • Created process improvements for BTT order entry processes to support the terminals.
  • Performed some process improvements and wrote report on findings.
  • Supervised Process Improvement Initiatives (PII).
  • Serve as a team leader/member on several special and ongoing projects important to departmental/ process improvement.

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47. Powerpoint

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low Demand
Here's how Powerpoint is used in Service Supervisor jobs:
  • Developed innovative PowerPoint presentation used to train Division employees in Suspicious Mail and the shipping of hazardous materials.
  • Create presentations in PowerPoint and assist Executive team with travel arrangements and calendar management.
  • Presented PowerPoint performance analysis, highlighting accomplishments to senior management.
  • Developed PowerPoint capabilities for computer on-screen and 35mm physical output.
  • Produced PowerPoint presentations for promotional and legal presentations.
  • Create PowerPoint presentations used for resident announcements.
  • Created training materials for Leadership and NCIC/NCJIS Certification to include PowerPoint Presentations as well as study reference materials and testing.
  • Prepared and compiled financial reports to present to the Human service Board and executive staff using Excel and PowerPoint.
  • Develop and present the FSS behavioral health PowerPoint curriculum to our DPSS partners during unit meetings.
  • Utilized automated database inventory systems to include TAMMIS, Microsoft Excel, Microsoft word and PowerPoint.
  • Prepared daily/weekly reports and emails, using Microsoft Word, Excel, and on occasion PowerPoint.
  • Increased sales through steadfast creation of large product catalogs, brochures and PowerPoint presentations.
  • Reduced untimely denials 30% by providing hands-on-training, lectures, and PowerPoint presentations.
  • Educated residents, faculty and staff on nutrition using PowerPoint slides.
  • Prepared PowerPoint presentations, proposals, and manuals as needed.
  • Create demonstrations using PowerPoint and Adobe Captivate software.
  • Created training materials using PowerPoint for PSC Coders.
  • Experience with Excel, Word, PowerPoint, and Smart Draw.
  • Create training programs, manuals, powerpoint lessons, handouts, study guides and tests.
  • Design Microsoft Powerpoint presentations for lectures based on notes and outlines provided by instructors.

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48. Performance Standards

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low Demand
Here's how Performance Standards is used in Service Supervisor jobs:
  • Administered employee performance evaluations within the guidelines established by job addendum, performance standards and according to the measurement methodologies stated.
  • Develop and implement quality assurance and improvement strategies in order to achieve Balanced Score Card performance standards.
  • Coordinate department goals, objectives and activities within the organization to assure overall achievement of performance standards.
  • Analyzed and monitored daily telephone activity to ensure compliance with performance standards.
  • Case Management/Support staff adherence to City Performance Standards.
  • Developed performance standards and objectives for subordinates.
  • Established performance standards and measurement tools.
  • Assessed and analyzed performance standards.
  • Participated in the establishment of department goals and the implementation of procedures and performance standards to achieve those goals.
  • Direct staff to ensure all duties is performed in accordance with all company, division and departmental performance standards.
  • Monitor attendance, performance standards, individual and team productivity measurements, and work towards improvement in all areas.
  • Monitored the day to day street operations of city bus transit for productivity/on time performance standards.
  • Ensured that the department successfully met or exceeded the performance standards for quality and productivity.
  • Defined individuals performance standards and reviewed the outcome of performance goals to set future targets.
  • Team was consistently highest rated tech group using performance standards applied to field staff.
  • Take appropriate action when staff does not meet performance standards.
  • Develop Work Plans according to the Federal Performance Standards.
  • Exceeded performance standards for managing the business and people.
  • Set employee work schedules and established performance standards.
  • Maintain high performance standards in a daily operation.

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49. Hvac

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low Demand
Here's how Hvac is used in Service Supervisor jobs:
  • Originated new qualified job opportunities for Building Systems and HVAC projects and new accounts through building and sustaining strong customer confidence.
  • Inspect all preventative maintenance equipment fire safety equipment, HVAC filter changes, old quest water pipes and all appliances.
  • Supervised repairs and maintenance of medical gas systems, HVAC/r, Nurse Call and electrical systems including standalone power generation.
  • Coordinate with technicians in the repair and maintenance of mechanical, HVAC, and electrical installation/repair, and plumbing systems.
  • Managed HVAC service on all of Carrier's National Account Customers in Georgia, worth over $1M.
  • Service and maintain espresso coffee makers, refrigeration, and food equipment as well as HVAC equipment.
  • Utilized software such as HVAC system to maintain and troubleshoot climate control of the facilities.
  • Coordinate maintenance, modifications, and repairs for all HVAC and electrical distribution equipment.
  • Perform skilled repairs in apartments; plumbing, HVAC, electrical and appliance repairs.
  • Service and maintenance of supermarket/industrial refrigeration and HVAC equipment 20 ton and higher.
  • Manage and direct the HVAC, Plumbing, and Electrical workforce.
  • Perform building inspections for cleanliness, maintenance, and HVAC functions.
  • Repaired, maintained, and replaced HVAC&R equipment.
  • Maintain and repair HVAC and electric air handlers as needed.
  • Installed and trouble shoot HVAC systems.
  • Acquired 10% cost reductions on contracts over $100,000 for life safety, HVAC, trash, and BMS controls.
  • Work with property management to resolve building issues (ie., HVAC, plumbing, elevators).
  • Conducted engineering, management, safety functions and maintain commercial building's HVAC and Electro-Mechanical Equipments.
  • Service and maintained supermarket rack refrigeration, chiller , hvac and dehumidication systems..Boiler systems
  • Complete HVAC repairs and maintenance Complete repairs to appliances Plumbing repairs Electrical repairs Schedule work orders and vendors Maintain pools Security

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50. Halliburton

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low Demand
Here's how Halliburton is used in Service Supervisor jobs:
  • Represented Halliburton and interacted with customer rep on job expectations.
  • Communicated project objectives to Halliburton personnel on location.
  • Communicate with company representatives on Halliburton's behalf.
  • Mastered Halliburton's InSite for Stimulation software for control and monitoring of every aspect of the hydraulic fracturing process.
  • Reason for Leaving--- No days off and just wanted different knowledge, Still stayed with Halliburton.
  • Supervised all field operations on behalf of Halliburton to ensure a safe and quality job.
  • Change out packing and valves for the Halliburton elite pumping unit.
  • Lead the site crew comprised of Halliburton and non Halliburton employees.
  • Lead the site crew comprised of Halliburton and/or non-Halliburton employees.
  • Comply with al HSE requirements of Halliburton and customers.
  • Total time at Halliburton- 12 years.
  • Service Supervisor responsible for ensuring the successful completion of Halliburton cementing services in the oil energy industry.
  • Lead and Supervise Cementing and Baroid Surface Solutions crews through Halliburton operations and processes as they apply to the oil field.
  • Communicated efficiently with all Halliburton personnel, company men, and third party personnel on the job sites.
  • Share my valuable experience and expertise by training others involved in well-site service workHalliburton Energy Services.
  • Support the start up of Halliburton Cementing in the Fayetteville Shale area in Northwest Arkansas.
  • Championed, trained and assessed others in Halliburton's slickline competence program.
  • Lead Supervisory role for Halliburton Cementing and Baroid Surface Solutions operations for Pioneer Natural Resources on Oooguruk Island.
  • Hired on international with Halliburton Worked for Occidental and Japex.
  • Well versed in Halliburton's data acquisition systems (Opticem, Icem, Summit, HDF).

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20 Most Common Skills For A Service Supervisor

Customer Service

22.1%

Safety Procedures

18.3%

Direct Supervision

15.8%

Safety Meetings

11.7%

Staff Members

4.8%

Performance Reviews

3.5%

Daily Operations

2.9%

Company Policies

2.2%

Disciplinary Actions

1.9%

Frac

1.8%

Direct Reports

1.6%

Data Entry

1.6%

Corrective Action

1.6%

Service Department

1.6%

Ensure Compliance

1.6%

Front End

1.5%

Customer Complaints

1.5%

Osha

1.4%

Curriculum Development

1.3%

Coordinators

1.3%
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Typical Skill-Sets Required For A Service Supervisor

Rank Skill
1 Customer Service 17.6%
2 Safety Procedures 14.6%
3 Direct Supervision 12.6%
4 Safety Meetings 9.3%
5 Staff Members 3.8%
6 Performance Reviews 2.8%
7 Daily Operations 2.3%
8 Company Policies 1.7%
9 Disciplinary Actions 1.5%
10 Frac 1.5%
11 Direct Reports 1.3%
12 Data Entry 1.3%
13 Corrective Action 1.3%
14 Service Department 1.2%
15 Ensure Compliance 1.2%
16 Front End 1.2%
17 Customer Complaints 1.2%
18 Osha 1.1%
19 Curriculum Development 1.1%
20 Coordinators 1.0%
21 HR 1.0%
22 Medicaid 0.9%
23 Inventory Control 0.9%
24 Daily Activities 0.8%
25 Customer Relations 0.8%
26 Special Projects 0.8%
27 Medical Records 0.8%
28 Sales Goals 0.8%
29 Technical Support 0.8%
30 Monthly Reports 0.7%
31 Special Events 0.7%
32 Service Technicians 0.7%
33 Patient Care 0.7%
34 Job Performance 0.7%
35 Action Plans 0.7%
36 Service Levels 0.6%
37 ATM 0.6%
38 New Accounts 0.6%
39 Phone Calls 0.6%
40 Service Calls 0.6%
41 Day-To-Day Operations 0.6%
42 Performance Management 0.6%
43 Staff Performance 0.6%
44 Quality Standards 0.5%
45 Staff Training 0.5%
46 Process Improvement 0.5%
47 Powerpoint 0.5%
48 Performance Standards 0.5%
49 Hvac 0.5%
50 Halliburton 0.5%
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