Patient Support Center Supervisor
Schedule: Monday-Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 3:30 PM
About the Role
The Patient Support Center Supervisor plays a key role in managing the daily operations of the Patient Assistance Center. This individual is responsible for supervising staff, ensuring compliance with internal procedures, and maintaining high levels of customer satisfaction. The Supervisor must lead by example, demonstrating strong leadership, motivation, and training capabilities.
Key Responsibilities:
Overseeing team of 8-10 collectors
80% coaching, training, and managing staff
20% taking calls to assist with volume or process auditing
Hire, train, and coach representatives to maximize performance and productivity.
Assign daily tasks, manage workflow, and step in to assist with calls when needed.
Monitor team metrics including call times, unavailable time, wrap-up time, and collection commitments.
Identify workflow issues and propose solutions to management.
Foster a positive, motivating, and high-performing work environment.
Maintain compliance with department procedures and policies.
Perform other duties as assigned by management.
Required Qualifications:
High school diploma or equivalent.
Experience as a frontline production employee, such as a collections representative.
Prior experience in medical billing preferred.
Proficiency with Microsoft Office and Windows-based applications.
Preferred Qualifications:
First-party collections experience.
Previous supervisory experience in a collections or call center environment.
Background in healthcare or medical collections.
Why Join Us:
High-investment leadership culture: management values opinions from all levels.
Opportunity to coach and develop a strong team of professionals.
Structured 90-day ramp-up plan with hands-on training and co-management support.
Fun, engaging environment with contests and team-building initiatives.
*
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*
As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
$30k-36k yearly est. 5d ago
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Support Supervisor
Tory Burch 4.9
Service supervisor job in Kansas City, KS
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
* Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
* We have the best team in the world and believe in paying competitively and rewarding high performance.
* Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
* We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers.
* We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
* We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made For You Because:
You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus!
A Day In The Life:
The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence.
To Land This Role:
* 2 to 4 years experience in a high volume, customer-driven retail environment, stock-related experience a plus
* Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
* Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
* Must be at least 18 years of age
Why You'll Want to Join Our Team:
Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us!
How We Work Together
* Adaptable - We change before we have to
* Entrepreneurial - We own it
* Collaborative - There's no "I" in Tory
* Client & Brand Focused - We put ourselves in Tory's shoes
* Live the Values - We show up for each other
* Functional Expertise - We're constantly learning and growing
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Compensation Range
The compensation range for this position is 18.00 USD - 18.00 USD. Our offer will be based on your relevant experience and work location.
Benefits Information
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours.
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
$39k-58k yearly est. Auto-Apply 44d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Service supervisor job in Wichita, KS
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
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$26k-33k yearly est. Auto-Apply 6d ago
Supervisor of Olmstead Services for Shawnee County KS area
Healthsource Integrated Solutions
Service supervisor job in Kansas
Full-time Description
Join a growing team integral to supporting residents of Nursing Facilities for Mental Health (NFMHs) grow in their recovery and reintegrate into community settings! HealthSource's Olmstead Servicers Department coordinates care among a variety of partners to ensure residents have every chance and resource needed to discharge from Nursing Facilities. As a team member, you will be a champion for residents and a partner to all service providers in improving outcomes for residents.
As a part of the Administrative Services Department at HealthSource, the Olmstead Services team offers a supportive team environment that fosters growth, learning, and professional development. Joining the team will offer opportunities to learn new intervention skills, including certification in Wellness Recovery Action Planning (WRAP) and access to free CEUs through our learning management platform. We also offer a variety of benefits, including health plan coverage, 401(k), and paid time off.
Job Title: Supervisor- Olmstead Services
Department: Administrative Services
Reports to: Director of Olmstead Services
Job Classification: Exempt, full-time
Job Summary:
The Supervisor-Olmstead Services, under the direction of the Director of Olmstead Services, will oversee teams of Case Managers serving residents in Nursing Facilities for Mental Health (NFMH), residing in their service area. They will be responsible for the day-to-day oversight of service delivery, timely reporting, and training for Case Managers working with facilities. Additionally, they will be the first point of contact for resolving complaints from facilities, CMHCs, and other providers. Supervisors will ensure all services are delivered in a culturally relevant manner and in alignment with trauma-informed principles and informed consumer choice.
Essential Job Responsibilities:
Supervise Case Managers providing Olmstead navigation services to ensure successful completion of all state contract requirements.
Build and maintain strong and collaborative relationships with all NFMH Administrators and staff in the area of responsibility through regular, transparent, and accountable communication and regular site visits.
Mentor and develop staff skills in accordance with internal standards and contract requirements, including providing ongoing training and staff development during individual and group supervision meetings.
Review all required contract reports completed by Case Managers, resolve errors, and submit to the Director of Olmstead Navigator Services.
Manage caseload assignments of all Olmstead Navigators on the regional team, and carry a small caseload to ensure proper case load ratios.
Promotes a positive image of HealthSource by initiating, developing, and sustaining effective business relationships in the communities served by HealthSource.
Actively engages in the quality initiatives undertaken by HealthSource and influences programs within the division or company that refine systems and processes and improve overall performance that are data-driven.
Adapts to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
Maintains confidentiality per Health Information Portability and Accountability Act (HIPAA).
Leads with and promotes HealthSource values.
Performs all other duties as assigned.
Required Job Qualifications:
Must be able to travel to Topeka, KS and Eskridge, KS on a regular basis.
Bachelor's Degree in social work or other human service-related field, master 's-preferred.
Three (3) years of experience providing client-related services required.
Two (2) years of supervisory experience preferred.
Ability to work independently and in cooperation with others;
Strong leadership, and coaching skills;
Demonstrates sound clinical judgement.
Strong oral and written communication skills;
Strong interpersonal skills in working with diverse populations;
Strong organizational skills;
Demonstrates superior customer service skills;
Prior computer experience and basic computer fluency, as well as the ability to pull, interpret, and data to current practices and future initiatives;
Demonstrates ability to learn and use new technologies, including computer programs and phone systems;
Maintains effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource;
Demonstrates an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace;
Must successfully complete all required background checks.
Must have a valid driver's license and the ability to travel to different locations regularly.
Physical Demands:
Frequently required to speak, write, and memorize.
Constantly required to talk, read, problem solve, see, hear, and sit.
Push, pull, lift, or carry 20 pounds.
Occasionally required to bend, twist, squat, kneel, stand, walk or balance.
Additional Duties:
Additional duties and responsibilities may be added to this at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor
Benefits:
Flexible scheduling options to promote a healthy work-life balance.
Hybrid work capabilities.
HealthSource covers 65% of health and dental insurance premiums.
Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off.
Eligibility to participate in our 401k matching program immediately with matching after one year of employment.
Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias.
Opportunities for career advancement within the organization.
Additional benefits are available and outlined in the Employee Handbook.
Salary Description Starting at $70,000 per year
$70k yearly 5d ago
Supervisor - Patient Services (non-clinical)
Assistrx 4.2
Service supervisor job in Overland Park, KS
The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.
Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives
Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence
Coordinate and manage special projects which will frequently be cross-functional in nature
Presents to external audiences (primarily healthcare providers and insurers)
Core Competencies
Business Understanding
Has strong business process knowledge
Is aware of major issues or problems affecting operations
Evaluates how concepts, ideas and information could enhance the business operations
Communication
Communicates clearly and succinctly, in person, by telephone and e-mail
Listens to hear and understand; clarifies and confirms as appropriate
Probes for understanding of issues
Keeps others informed of decisions, changes, objectives, priorities and accomplishments
Development of Self and Others
Effectively develops others through coaching, counseling, feedback and opportunities
Effectively conducts performance management sessions with associates
Assists staff with setting developmental goals
Assists team leaders with the development of their teams
Leadership
Coordinates with other departments to provide patients the outcomes they need
Demonstrates strong team leadership skills
Manages and coordinates staff scheduling
Recruits and hires new associates
Demonstrates strong conflict resolution skills
Leads projects and process re-design efforts
Demonstrates a commitment to serving our patients
Demonstrates values and philosophies of the organization
Planning and Organization
Works effectively in a multi-task environment
Plans, organizes, manages and monitors activities according to priorities
Effectively facilitates groups / discussions to meet business needs
Displays strong sense of urgency
Uses good time managements skills
Analysis
Produces accurate work with attention to detail and is thorough
Possesses good analytical skills - data interpretation
and problem-solving
Requirements
Education and experience required:
Bachelor's Degree or equivalent work experience to include supervisory or applicable professional leadership experience.
Without bachelor's degree - applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting.
Specific type of experience required:
Professional level knowledge of customer care techniques and processes.
In-depth understanding of insurance plans and benefit structures.
Been involved in or managed special projects in a call center or similar environment.
Benefits
Competitive pay structure,
Matching 401(k) with immediate vesting,
Medical, dental, vision, life, & short-term disability insurance,
Paid time off and eight (8) paid holidays throughout the calendar year, and
Through proven success, motivation, and team work, potential for growth and promotions within the organization.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
$51k-71k yearly est. Auto-Apply 60d+ ago
Ramp Services Supervisor
WFS
Service supervisor job in Kansas
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Ramp ServicesSupervisor oversees and coordinates ramp services operations, ensuring compliance with safety, security, and company standards. Manages staffing, training, and performance, including hiring, coaching, and disciplinary actions. Maintains communication with airport officials and customers, monitors work quality, enforces TSA regulations, and ensures budgetary adherence. Promotes a respectful and equitable work environment while upholding operational excellence.
$19/hr
Responsibilities
Manage, coordinate, and control airport activities for ramp services functions.
Monitor the quantity and quality of work performance within assigned areas.
Direct personnel, oversee staffing requirements, and provide input on hiring, training, coaching, counseling, and termination of subordinates.
Ensure compliance with company rules, standards, and contractual agreements.
Monitor and enforce budgetary controls and manning requirements.
Communicate with Airport Board officials and individual customers as needed.
Proactively supervise employees to maintain high standards of customer satisfaction, safety, security, quality, and employee relations.
Maintain operations in compliance with corporate security programs and TSA regulations.
Conduct required company audits to ensure continuity and compliance.
Implement and clarify the site-specific security plan, ensuring all staff have proper ID badges.
Promote a respectful and equitable work environment for employees, customers, vendors, and third parties.
Ensure all staff follow safety and operational standards, and address passenger or operational concerns professionally.
Coordinate with all departments to meet operational needs, including catering, fueling, and maintenance.
Represent the company in assigned capacities.
Regularly report to work and meet job expectations.
Demonstrate strong analytical, mathematical, and problem-solving abilities.
Interpret technical instructions and adapt to various abstract and concrete challenges.
Minimum Requirements
Must have High school diploma or GED
2-3 years of experience in ramp operations or ground handling.
Ability to read, write, speak, and understand English.
Strong leadership, communication, problem-solving, and knowledge of ramp operations.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Must have and maintain a valid US Driver's License
Ability to hold and maintain an Airport Badge
Preferred Skills
Prior leadership or supervisory experience
Strong team management and problem-solving skills.
Strong verbal/written skills to resolve issues quickly.
Knowledge of FAA, TSA, and airline regulations.
Ability to multitask under pressure in a fast-paced environment.
Ability to write routine reports and correspondence.
Understanding of passenger and airline service expectations.
Physical Requirements/Working Conditions
Ability to lift up to 70 lbs.
Work in a high noise level environment.
Willingness to work outdoors in various weather conditions.
Perks & Benefits
Want your pay in advance?
Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition?
On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care?
Multiple options for both full and part-time employees!
Want WFS Employee Extras?
Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life?
Wellness Programs offered to all employees!
Want to invest in your future?
401k program offered!
Looking to grow and have a career with us?
Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
$19 hourly 60d+ ago
Sales & Service Supervisor - Full Time
Kansas Fine Wine & Spirits
Service supervisor job in Overland Park, KS
As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.
You will
Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
Maintain store safety and cleanliness standards across the store.
Perform other duties as assigned.
What we're looking for
High School Diploma or equivalent preferred
1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
Strong interpersonal skills and a team player mindset
Experience resolving customer issues and coaching peers.
Familiarity with the point-of-sale systems and inventory management software
Ability to work a flexible schedule as business requires, including evenings and weekends.
Physical Requirements (with or without accommodations)
Must be 21 years of age or older
Walk, bend down repeatedly, and be on feet for 8-10 hours a day
Climb ladders and lift 50 lbs. overhead and repeatedly
May be exposed to various outdoor weather conditions throughout the workday
Crafted for You
We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!.
Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.
Worker Type: RegularPay Range:$20.67 - $28.94
$20.7-28.9 hourly Auto-Apply 14d ago
Human Services Supervisor
State of Kansas
Service supervisor job in Seward, KS
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents must be uploaded by close date. Incomplete applications may not be considered. Agency Information: Kansas Department for Children and Families | **************
Economic and Employment Services
Southwest Region / Liberal
About the Position
* Who can apply: External
* Classified/Unclassified Service: Classified
* Full-Time/Part-Time: Full-time
* Regular/Temporary: Regular
* Work Schedule: Monday-Friday
* Eligible to Receive Benefits: Yes
* Veterans' Preference Eligible: Yes
* Search Keywords: Human Services, Supervisor, EES, Eligibility
Compensation: $50,918.40. Salary may be dependent upon the candidate's qualifications and experience.
Employment Benefits
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
* Health Insurance including medical; dental; vision (plus optional partner/dependent coverage at reduced cost)
* Creation of and contribution to your, personal KPERS defined Retirement benefit
* 9-10 paid, annual holidays
* 12 paid, annual vacation days
* 12 paid, annual sick days
* 1 paid Discretionary Day
* Your personal life insurance policy equal to 150% of your starting salary
* This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
Directs the work of an Economic and Employment Service (EES) team. Recruits, selects, assigns, and evaluates staff in keeping with state, regional and Kansas Organization of State Employees (KOSE) regulations. Monitors time usage. Establishes performance expectations, provides feedback, guidance, mentoring, monitoring, and motivation. Ensures coverage and provides back-up for team. Ensures resources are available to enable staff to complete their work effectively.
Ensures work team follows methods and principles of Business Process Management (BPM) as outlined in the Business Process Manual. Observes staff interviewing or in other tasks to ensure staff are aware and follow the process and principles of Business Process Management, including but not limited to first contact resolution, eliminating rework, and client choice. Complete Business Process Management case reads to ensure process and principle are being followed.
View the full position description: *************************************************
Qualifications
Minimum Qualifications: Education- General. Six years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's program. Post-secondary education may be substituted for experience as determined relevant by the agency. Maintain a valid Kansas Driver's License.
Preferred Qualifications: Supervisory Experience, Case Management Experience, Eligibility determination: case documentation, caseload management, public interaction basic mathematics, data base management/ reporting. Social/Human service professional: disseminating information; crisis intervention, basic interview skills and techniques. DCF Experience- fully trained in all EES eligibility programs.
Post-Offer, Pre-employment Requirements:
* Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
* Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at ************.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Email: ******************* | Phone: ************
Please reference this Job ID Number: 210503
Job Application Process
* First Sign in or register as a New User.
* Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
* Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
* Start your draft job application, upload other required documents, and Submit when it is complete.
* Manage your draft and submitted applications on the Careers> My Job Applications page.
* Check your email and My Job Notifications for written communications from the Recruiter.
* Email - sent to the Preferred email on the My Contact Information page
* Notifications - view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions"
Required Documents* for this Application to be Complete
Upload these on the Careers - My Job Applications page
* State of Kansas online application
* Resume
* Cover letter
* Transcripts (if educational requirements are listed for this position)
If degree is a requirement listed, transcript must show proof of graduation or degree obtained.
* DD214 (if you are claiming Veteran's Preference)
* Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents".
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference at the following link: Disability Hiring Preference | Kansas Department of Administration (ks.gov)
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to **************, scanned and emailed to *************************, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
$50.9k yearly 28d ago
Customer Service Supervisor I
Onemci
Service supervisor job in Wichita, KS
LOCATION Wichita, KS JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Our Employee Development team is hiring experienced Customer ServiceSupervisors to support a variety of commercial and public sector clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction.
This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer ServiceSupervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer ServiceSupervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures
Key Responsibilities:
Supervise and support a team of 15-25 front-line agents handling inbound calls.
Coach team members on customer service best practices and performance improvement.
Monitor KPIs and drive productivity, quality, and customer satisfaction.
Conduct regular performance reviews and provide actionable feedback.
Collaborate with internal teams including QA, Training, IT, and Recruiting.
Manage scheduling, payroll submissions, and workforce planning.
Support hiring, onboarding, and disciplinary actions as needed.
Serve as a subject matter expert on client-specific processes and expectations.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.
REQUIRED QUALIFICATIONS
Minimum of 3 years of call center experience or 1 year in a supervisory role.
Associate's degree or equivalent combination of education and experience.
Strong communication, leadership, and interpersonal skills.
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
Experience with call center tools and performance metrics (KPIs, SLAs).
Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment.
Proven ability to coach and develop team members effectively.
PREFERRED QUALIFICATIONS:
Experience in military, local, state, or federal government environments.
Degree from an accredited two- or four-year college or university.
Experience managing both remote and on-site teams.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$27k-37k yearly est. Auto-Apply 60d+ ago
Director of Access and Crisis Services - Newton, KS
Prairie View 4.5
Service supervisor job in Newton, KS
Director of Access and Crisis Services: Master's level mental health clinician to lead a highly skilled team of access/crisis clinicians and mobile crisis responders. Post-graduate experience in mental health required and specific experience in crisis work is preferred. Monday - Friday 9a - 5p.
POSITION QUALIFICATIONS:
Minimum Education: Master's degree, with clinical emphasis preferred (LSSW, LMLP, LMFT); clinical licensure in State of Kansas is preferred.
Minimum Experience: Five years of post-graduate experience in mental health field required; supervisor experience preferred.
Must have strong clinical and diagnostic skills
Must have effective, evidence informed crisis intervention skills
POSITION RESPONSIBILITIES:
CLINICAL RESPONSIBILITIES
AGE-BASED COMPETENCIES
ADMINISTRATIVE RESPONSIBILITIES
PERFORMANCE IMPROVEMENT
PROFESSIONAL DEVELOPMENT
SUPERVISORY RESPONSIBILITIES
EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH CO-WORKERS AND CUSTOMERS
Benefits for FULL TIME Position:
Affordable Blue Cross Blue Shield health insurance
Retirement Plan (401k); match after 1 year of employment
Generous Paid Time Off (PTO) accruals
Company paid life and disability insurance
Employee Assistance Program
Delta Dental of Kansas
Vision Direct
Flexible Spending Account
Health Savings Account with employer contribution
Bereavement Leave
Plus much more
$73k-123k yearly est. Auto-Apply 60d+ ago
Garden Center Supervisor- Emporia
Waters Hardware
Service supervisor job in Emporia, KS
Job DescriptionBenefits:
Employee discounts
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
You might be a great fit if
You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
You enjoy working outdoors.
You enjoy working with your hands.
Job Summary:
We are looking for a personable and outgoing individual to join our team as a Garden Center Supervisor. The primary responsibilities are to maintain outstanding customer service, generate sales, maintain and merchandise garden products, support the garden center management team when on the sales floor, process sales quickly, accurately, and efficiently, and maintain cash register operations when cashiering.
Responsibilities:
Provide exceptional customer service.
Greet customers as they enter the Garden Center.
Answer phone calls.
Tactfully and pleasantly deal with customers.
Maintain awareness of all promotions and advertisements.
Accurately and efficiently ring on registers and maintain all cash at registers.
Maintain the orderly appearance of the register area and supplies stocked.
Perform other tasks as assigned from time to time by store management.
Execute the daily operational, and day-to-day goals and priorities assigned by the garden center management.
Responsible for unloading plant deliveries and restocking plants, watering, and maintenance of plant material, and maintaining a clean garden center.
Issuing receipts, refunds, credits, or changes due to customers.
Qualifications:
Posses a willingness to learn product knowledge of plant and garden-related products.
Experience in a retail or garden center environment is preferred but not required
Strong leadership and analytical skills.
Excellent communication skills, high attention to detail, and ability to multitask.
Strong problem-solving and organizational skills.
Knowledge of retail computer systems, MS Word, and Excel a plus.
Ability to stand for an extended period of time.
Able to walk, reach, climb ladders, and bend to perform job duties
Able to lift up to 50 lbs frequently.
Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.
$31k-45k yearly est. 13d ago
Customer Service Supervisor
Petsuites
Service supervisor job in Shawnee, KS
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer ServiceSupervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
$27k-37k yearly est. 60d+ ago
Commercial Service Supervisor
DH Pace 4.3
Service supervisor job in Olathe, KS
Job Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire a ServiceSupervisor for our Olathe, Kansas office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!
Job Responsibilities:
Assist with daily scheduling of all jobs; ensuring customers' preferences are met
Provide immediate problem-solving assistance to office staff or service technicians
Constantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties assigned by manager
Job Requirements:
Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience
Experienced using Microsoft Office applications
Must have a valid driver's license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Key Rehab is seeking a full-time licensed Physical Therapist, Occupational Therapist, or Speech-Language Pathologist to fill the role of Regional Supervisor. This position would be responsible for 4-6 locations in the Garden City, KS area.
Apply today to qualify for a $5,000 sign on bonus!
About Us:
At Key Rehab, we're shaking up rehab services with a fresh, standout approach. We offer a wide range of services, stick to top-notch systems, and work in strategic locations to get the best results for our patients and support our clients' goals. We're all about clear communication, using our deep experience to deliver therapy that's both effective and affordable. Our reputation is built on great patient care, happy clients and staff, and solid management. We are proud to exceed expectations for patients, families, healthcare providers, and businesses.
We prioritize both exceptional patient care and the well-being of our employees. We are committed to delivering compassionate, results-driven therapy while offering the flexibility and comprehensive benefits needed to thrive in today's healthcare environment. Our team is large enough to offer competitive pay and benefits but small enough to ensure personalized attention and support for your career aspirations.
Whether you're looking for a role that accommodates family commitments, travel plans, home projects, or future savings, we provide tailored solutions to fit your lifestyle. Join us and experience a workplace that values your individual needs and career goals. Come experience a rewarding career where you're valued and supported every step of the way.
At Key Rehab, we offer an exceptional employment experience with:
Competitive Salaries and Performance Bonuses:
Attractive compensation packages reward hard work.
Travel Opportunities:
Explore new locations while advancing your career.
Comprehensive Health and Life Insurance:
Robust coverage to ensure your well-being.
Flexible Work Schedule:
Work-life balance tailored to fit your personal needs.
Mileage and Licensure Reimbursements:
Financial support for your professional expenses.
Reasonable Working Hours:
Maintain a healthy balance with manageable hours.
FREE Continuing Education:
Enhance your skills and knowledge without additional costs.
Mentorship Program for New Graduates:
Guidance and support to help you succeed early in your career.
Paid Sick, Holiday, and Vacation Leave:
Enjoy well-deserved time off with full compensation.
Promotion, Transfer, and Advancement Opportunities:
Grow your career with us and explore new roles.
Meaningful Work and Job Satisfaction:
Engage in rewarding work that makes a real impact.
A Well-Supported Work Environment:
Thrive in a supportive and collaborative setting.
Responsibilities
The Regional Clincial Supervisor is responsible for providing leadership and oversight of operations for an assigned geographic region typically including up to 4-6 customer facilities. This includes responsibility for personnel development, assigned patient treatments, and customer and staff satisfaction. The Regional Clinical Supervisor typically reports to the designated Vice President of Operations over that region.
Qualifications
Minimum qualifications:
Must be a licensed therapist in the state(s) of practice.
Knowledge of Medicare and MDS rules and regulations.
Knowledge of staff/personnel management.
Experience with the geriatric population in long term care.
Ability to travel between sites.
Preferred Qualifications:
Prior management experience in long term care setting preferred.
Good organizational and problem-solving skills.
Ability to develop positive working relationships.
Exceptional oral and written communication.
Key Rehab is an equal opportunity employer/service provider.
$51k-83k yearly est. Auto-Apply 60d+ ago
Pet Support Center Supervisor
Kansas City Pet Project
Service supervisor job in Kansas City, KS
Department: Pet Support Center Supervisor Reports to: Pet Support Center Operations Manager Category: Full-time; Exempt Supervises: Pet Support Center Specialists, Coordinators, and volunteers Salary: $44,000.00 - $50,000.00 annually Schedule: 5 shifts weekly (must be available one weekend day)
Commitment: The Pet Support Center Supervisor collaborates with department leadership, instilling a culture of compassion and empathy, and empowering team members to partner with our community to achieve the best outcome for the pets and people we serve. This position is responsible for the effective execution of daily operations in the Pet Support Center to meet the needs of our organization and our community, including team management and development, customer experience excellence, service delivery, problem escalation and resolution, and performance monitoring. The Pet Support Center Supervisor partners with department leadership and other team members to implement pet retention and shelter intervention processes and programs that help keep more pets in their homes and ensures shelter for homeless pets in Kansas City.
About the team: The Pet Support Center is an integral component of KC Pet Project's lifesaving mission to create a compassionate, safe community for pets and people. The Pet Support Center team works extensively with the public to help keep pets and people together by identifying barriers, assessing needs, providing consultation, support, and follow through. The Pet Support Center is a community-centered resource for pet families, providing both support and services through our Pet Helpline (200+ calls daily) and Pet Support Desk (shelter admissions). Pet Support Center team members must be passionate about helping people find or obtain the resources they need with compassion and without judgment.
Duties and Daily Responsibilities:
Responsible for being an exemplary role model in customer experience excellence. Make a good appearance, maintain a positive attitude, and deal tactfully and effectively with the public. Serve as a point of escalation.
Represent KC Pet Project in a professional, caring, and solution-oriented manner while embracing our “Solutions, Not Excuses” and “One Mission, One Team” mottos through hands-on leadership.
Maintain an extensive understanding of shelter processes, community resources, local animal control ordinances, and appropriate standards of care, to effectively help pet owners make informed decisions regarding their pet's identified needs with compassion, empathy, and a desire to help. Act as a liaison to connect community members to outside resources when appropriate.
Ensure adequate staffing coverage and provide direct hands-on support to meet the needs of daily operations. Provide ongoing management, accountability, coaching, mentoring, and performance feedback for team members, both staff and volunteers, to elevate performance, and act as exemplary representatives of the organization.
Ensure all team members are properly trained and adequately utilized. Working with department leadership, assist in process improvement initiatives and training initiatives to proactively support effective stress management in the Pet Support Center and offer solutions to increase team satisfaction, community satisfaction, standards of care, and overall productivity.
Demonstrate progressive leadership, actively contribute to reaching department and organization goals, and ensure completion of assigned department tasks and responsibilities in an efficient and effective manner. Oversee daily operating plans and ongoing quality assurance initiatives to ensure customer experience and service expectations are met and delivered consistently.
Provide clear, appropriate standards of communication to the community and within the organization through various channels. Keep all training materials and informational materials up to date.
Assist in compiling and maintaining data management systems for department activities, demographics, and performance, including reporting, and tracking metrics. Process all documentation, deposits, databases, spreadsheets, correspondence, notes, reports, and other essential processes with accuracy and attention to detail.
Maintain detailed and accurate records regarding animal history at KC Pet Project as well as pertinent owner information and communication records, state and city forms, kennel cards, and documents related to Animal Services Division operations and/or case management.
Ensure appropriate standards of care are executed regarding scheduling animals for intake vaccines and pertinent medical tests, relaying medical or behavioral concerns to clinic staff, scheduling owner relinquishment appointments, addressing pet owner's questions and concerns, and connecting community member with resources that promote and assist with pet retention.
Promote and oversee community engagement efforts to increase volunteer and donor support through in-kind and monetary donations, volunteer service, and customer satisfaction surveys and platforms.
Adhere to and ensure compliance with all KC Pet Project organizational policies and procedures and safety guidelines and procedures. Ensure that team members work in a safe, healthy, and supportive environment in accordance with all appropriate laws.
Communicate regularly with department leadership about issues and activities. Proactively report on department challenges, obstacles, accomplishments, and successes.
Stay up to date on organization needs and capacity to proactively align messaging, materials, and support.
Perform other duties and special projects, as assigned, or needed.
Performance Factors and Necessary Skills:
Social and Emotional Learning: Accurately recognize and regulate the influence of emotions, thoughts, and behaviors effectively, even in the face of highly emotional situations. Understand and empathize with others from diverse backgrounds and cultures and develop healthy and appropriate relationships through compassion and professionalism.
Resourcefulness: Find innovative solutions to obstacles and actively go above and beyond to help keep pet families together. If appropriate, create a plan for surrender that best assists the owner and the animal. Able to pivot and address change on an ongoing basis and act as a good steward of available and limited resources.
Commitment to Excellence: Actively look for opportunities for improvement and growth within daily operations and processes. Challenge the status-quo, openly embrace change, and develop opportunities to improve efficiencies and effectiveness. Demonstrate the highest level of care and compassion for all team members, community members, and animals.
Must be able to successfully work and lead in a high volume, fast paced, high stress environment.
Must be a proactive, collaborative team player and creative problem solver with a curiosity for exploring innovative solutions.
Excellent verbal and written communication skills.
Excellent time management ability with strong organizational and analytical skills; being able to objectively make decisions in the best interest of the organization and the community we serve in a constantly changing environment.
Basic Computer Literacy (Microsoft Office Suite, Trello, ability to learn PetPoint Database system, etc.)
Working Conditions:
Work is typically performed at the KC Campus for Animal Care, though some work may be performed offsite, , with potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, moving objects, and sharp objects. Able to move and/or carry up to 50 lbs., must be able to remain in a stationary position for long periods of time, frequently move about indoors and outdoors, position self for various tasks including but not limited to bending, stooping, reaching and animal handling and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament. Constantly operate a computer and/or other office productivity machinery, such as a telephone, copy machine, and computer printer. Able to effectively manage and navigate the emotional aspects of social services and animal welfare. The nature of some of the issues addressed in this role can be emotionally distressing.
Qualifications and Requirements
High school diploma or equivalent
Minimum three years of experience in a supervisory or managerial role, including at least two years of experience in a customer service or social services capacity, and/or any combination of training and experience which demonstrates the candidate has the critical skills and expertise necessary for the position.
Previous experience in business operations, telecommunications, and/or animal welfare is highly desirable
Possess a level of comfort with, or a willingness to learn, basic animal handling and interaction with cats and dogs, in addition to other species, who have a variety of behavioral and/or medical needs.
Possession of a valid driver's license and acceptable driving record.
Full time, 40 hours a week, including at least one weekend day, and some holidays are required.
Bilingual (English/Spanish) or Multilingual is preferred but not required.
Schedule: 5 shifts weekly typically from 9:00 am - 6:00 pm; partial weekends and some holidays are required. Flexibility is needed and required to provide coverage for department operations and the varying needs of the organization.
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$44k-50k yearly 12d ago
Part-Time Assistant Supervisor, Community Center (Matt Ross)
City of Overland Park, Ks 3.5
Service supervisor job in Overland Park, KS
The City of Overland Park has a Part-time Assistant Supervisor, Community Center positions available at the Matt Ross Community Center. Supervises community center building and assists patrons with use of facilities. Assists with opening and closing of facility and supervision of staff.
Responsibilities:
* Supervises community center building and assists patrons in the use of the community center.
* Assists the Community Center Supervisor in the supervision and training of community center attendants.
* Coordinates with Community Center Supervisor on set-up of facilities for recreational purposes.
* Assists in the Leisure Services front office and Control Desk during times of heavy usage, and as needed.
* Assist Building Maintenance staff with small tasks and communicate with building maintenance on building repair needs.
* The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.
* The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
Requirements:
* High School Diploma or equivalent.
* One to two years of college level courses preferred.
* Must be at least 18 years of age.
* Two years working experience in a fast paced, customer service environment and working with a diverse group of people.
SKILLS:
* Attention to detail.
* Oral and written communication skills.
* Basic math skills.
* Human relations/interpersonal skills.
* Supervisory skills.
* Time management skills.
MENTAL REQUIREMENTS:
* Ability to meet deadlines.
* Diplomacy and judgment.
* Ability to train and guide others.
* Ability to recognize and protect confidential information.
* Ability to prioritize multiple tasks.
* Alpha and numeric recognition.
* Ability to work in environment with many distractions and interruptions.
* Ability to access situation and make recommendations.
* Carry out assignments through oral and written instructions.
* Ability to learn and understand PC software applications.
PHYSICAL REQUIREMENTS:
* Ability to reach, stand, crawl, bend, stoop, climb, push, lift, and pull.
* Ability to make and receive phone calls.
* Hand and eye coordination adequate to input computer and typewriter.
* Ability to operate office equipment such as copy machine, calculator, fax machine, typewriter and personal computer.
* Ability to operate hand and/or power tools such as, screw drivers, hammers and powered wrench.
* Ability to operate fitness equipment.
* Ability to lift 30 pounds and transport 20 feet.
* Excessive standing and walking.
* Ability to push/pull up to 30 lbs.
* Ability to distinguish colors.
SUPERVISORY RESPONSIBILITY (Direct & Indirect):
* None.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
No City residency requirement.
Must successfully pass a background check, drug screen, and physical.
Work Hours: Schedule to be determined by supervisor, must work two weekends per month.
Rate of Pay: $17.80/hr.
Application Deadline: Open until filled.
All applicants must be legally eligible to work in the United States and proof of eligibility must be provided if selected for hire.
EO/M/F/D/V
$17.8 hourly 60d+ ago
Supervisor, Customer Services
Envoy Air 4.0
Service supervisor job in Wichita, KS
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
$26k-33k yearly est. Auto-Apply 37d ago
Human Services Supervisor
State of Kansas
Service supervisor job in Ford, KS
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents must be uploaded by close date. Incomplete applications may not be considered. Agency Information: Kansas Department for Children and Families | **************
Economic and Employment Services
Southwest Region / Dodge City
About the Position
* Who can apply: External
* Classified/Unclassified Service: Classified
* Full-Time/Part-Time: Full-time
* Regular/Temporary: Regular
* Work Schedule: Monday-Friday
* Eligible to Receive Benefits: Yes
* Veterans' Preference Eligible: Yes
* Search Keywords: Human Services, EES, Supervisor
Compensation: $ 50,918.40 annually. Salary may be dependent upon the candidate's qualifications and experience.
Employment Benefits
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
* Health Insurance including medical; dental; vision (plus optional partner/dependent coverage at reduced cost)
* Creation of and contribution to your, personal KPERS defined Retirement benefit
* 9-10 paid, annual holidays
* 12 paid, annual vacation days
* 12 paid, annual sick days
* 1 paid Discretionary Day
* Your personal life insurance policy equal to 150% of your starting salary
* This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
Directs the work of an Economic and Employment Service (EES) team. Recruits, selects, assigns, and evaluates staff in keeping with state, regional and Kansas Organization of State Employees (KOSE) regulations. Monitors time usage. Establishes performance expectations, provides feedback, guidance, mentoring, monitoring, and motivation. Ensures coverage and provides back-up for team. Ensures resources are available to enable staff to complete their work effectively.
Ensures work team follows methods and principles of Business Process Management (BPM) as outlined in the Business Process Manual. Observes staff interviewing or in other tasks to ensure staff are aware and follow the process and principles of Business Process Management, including but not limited to first contact resolution, eliminating rework, and client choice. Complete Business Process Management case reads to ensure process and principle are being followed.
View the full position description:
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Qualifications
Minimum Qualifications: Education - General. Six years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's program. Post-secondary education may be substituted for experience as determined relevant by the agency. Maintain a valid Kansas Driver's License.
Preferred Qualifications:
Supervisory Experience, Case Management Experience, Eligibility determination: case documentation, caseload management, public interaction, basic mathematics, database management/reporting. Social/Human service professional: disseminating information; crisis intervention, basic interview skills and techniques. DCF Experience- fully trained in all EES eligibility programs.
Post-Offer, Pre-employment Requirements:
* Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
* Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at ************.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Email: ******************* | Phone: ************
Please reference this Job ID Number: 214714
Job Application Process
* First Sign in or register as a New User.
* Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
* Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
* Start your draft job application, upload other required documents, and Submit when it is complete.
* Manage your draft and submitted applications on the Careers> My Job Applications page.
* Check your email and My Job Notifications for written communications from the Recruiter.
* Email - sent to the Preferred email on the My Contact Information page
* Notifications - view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions"
Required Documents* for this Application to be Complete
Upload these on the Careers - My Job Applications page
* State of Kansas online application
* Resume
* Cover letter
* Transcripts (if educational requirements are listed for this position)
If degree is a requirement listed, transcript must show proof of graduation or degree obtained.
* DD214 (if you are claiming Veteran's Preference)
* Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents".
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference at the following link: Disability Hiring Preference | Kansas Department of Administration (ks.gov)
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to **************, scanned and emailed to *************************, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
$50.9k yearly 28d ago
Supervisor of Olmstead Services for Sedgwick County KS area
Healthsource Integrated Solutions Inc.
Service supervisor job in Topeka, KS
Description:
Join a growing team integral to supporting residents of Nursing Facilities for Mental Health (NFMHs) grow in their recovery and reintegrate into community settings! HealthSource's Olmstead Servicers Department coordinates care among a variety of partners to ensure residents have every chance and resource needed to discharge from Nursing Facilities. As a team member, you will be a champion for residents and a partner to all service providers in improving outcomes for residents.
As a part of the Administrative Services Department at HealthSource, the Olmstead Services team offers a supportive team environment that fosters growth, learning, and professional development. Joining the team will offer opportunities to learn new intervention skills, including certification in Wellness Recovery Action Planning (WRAP) and access to free CEUs through our learning management platform. We also offer a variety of benefits, including health plan coverage, 401(k), and paid time off.
Job Title: Supervisor- Olmstead Services
Department: Administrative Services
Reports to: Director of Olmstead Services
Job Classification: Exempt, full-time
Job Summary:
The Supervisor-Olmstead Services, under the direction of the Director of Olmstead Services, will oversee teams of Case Managers serving residents in Nursing Facilities for Mental Health (NFMH), residing in their service area. They will be responsible for the day-to-day oversight of service delivery, timely reporting, and training for Case Managers working with facilities. Additionally, they will be the first point of contact for resolving complaints from facilities, CMHCs, and other providers. Supervisors will ensure all services are delivered in a culturally relevant manner and in alignment with trauma-informed principles and informed consumer choice.
Essential Job Responsibilities:
Supervise Case Managers providing Olmstead navigation services to ensure successful completion of all state contract requirements.
Build and maintain strong and collaborative relationships with all NFMH Administrators and staff in the area of responsibility through regular, transparent, and accountable communication and regular site visits.
Mentor and develop staff skills in accordance with internal standards and contract requirements, including providing ongoing training and staff development during individual and group supervision meetings.
Review all required contract reports completed by Case Managers, resolve errors, and submit to the Director of Olmstead Navigator Services.
Manage caseload assignments of all Olmstead Navigators on the regional team, and carry a small caseload to ensure proper case load ratios.
Promotes a positive image of HealthSource by initiating, developing, and sustaining effective business relationships in the communities served by HealthSource.
Actively engages in the quality initiatives undertaken by HealthSource and influences programs within the division or company that refine systems and processes and improve overall performance that are data-driven.
Adapts to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
Maintains confidentiality per Health Information Portability and Accountability Act (HIPAA).
Leads with and promotes HealthSource values.
Performs all other duties as assigned.
Required Job Qualifications:
Must be able to travel to Haviland, KS and Peabody, KS on a regular basis.
Bachelor's Degree in social work or other human service-related field, master 's-preferred.
Three (3) years of experience providing client-related services required.
Two (2) years of supervisory experience preferred.
Ability to work independently and in cooperation with others;
Strong leadership, and coaching skills;
Demonstrates sound clinical judgement.
Strong oral and written communication skills;
Strong interpersonal skills in working with diverse populations;
Strong organizational skills;
Demonstrates superior customer service skills;
Prior computer experience and basic computer fluency, as well as the ability to pull, interpret, and data to current practices and future initiatives;
Demonstrates ability to learn and use new technologies, including computer programs and phone systems;
Maintains effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource;
Demonstrates an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace;
Must successfully complete all required background checks.
Must have a valid driver's license and the ability to travel to different locations regularly.
Physical Demands:
Frequently required to speak, write, and memorize.
Constantly required to talk, read, problem solve, see, hear, and sit.
Push, pull, lift, or carry 20 pounds.
Occasionally required to bend, twist, squat, kneel, stand, walk or balance.
Additional Duties:
Additional duties and responsibilities may be added to this at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor
Benefits:
Flexible scheduling options to promote a healthy work-life balance.
Hybrid work capabilities.
HealthSource covers 65% of health and dental insurance premiums.
Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off.
Eligibility to participate in our 401k matching program immediately with matching after one year of employment.
Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias.
Opportunities for career advancement within the organization.
Additional benefits are available and outlined in the Employee Handbook.
Requirements:
$33k-52k yearly est. 4d ago
Assistant Supervisor, Soccer Complex Operations
City of Overland Park, Ks 3.5
Service supervisor job in Overland Park, KS
The City of Overland Park has a part-time Assistant Supervisor, Soccer Complex Operations position available in the Parks and Recreation Department. JOB SUMMARY STATEMENT: Assists the Supervisor, Soccer Complex Operations in the supervision and coordination of daily operation, maintenance and repair of the Overland Park Soccer Complex. Assists in the supervision and training of part-time and seasonal personnel. Assists in the daily operations such as soccer field maintenance operations, landscape maintenance, and soccer program management. Assists in budget preparation and expense tracking. Supports the Soccer Complex Manager and Supervisor in the role of Manager to cover 7 day operation from 8:00 a.m. to 11:00 p.m. throughout the soccer seasons and summer. Assumes responsibility of Manager and/or Supervisor, Soccer Complex Operations in his/her absence.
RESPONSIBILITIES:
* Assists in the supervision, training, planning, prioritizing and scheduling of work assignments of part-time and seasonal personnel.
* Assists in planning, coordinating and supervising the day-to-day maintenance and repair of soccer complex facilities; natural and synthetic turf maintenance; and trash removal and recycling. Assists in maintaining soccer supplies and equipment.
* Assists in budget preparation and administration, purchasing/quotes, recordkeeping, preparing specifications for equipment/material purchases and special projects.
* Assists in maintaining complete soccer complex records of weather conditions, irrigation cycles, daily tasks completed, public contact, employee work hours, chemical applications, field striping, equipment records, etc.
* Interacts with and provides assistance to tournament and league organizers.
* Operates various types of equipment in the maintenance of natural and synthetic turf. Mows, edges, and trims natural turf areas. Lays sod in prepared areas.
* Picks up and disposes of trash throughout the soccer complex.
* Assembles, installs, maintains and repairs park fixtures and amenities.
* Performs landscaping, tree trimming, weeding, grading, and other landscaping duties. Plants and waters trees, shrubs, and flowers. Tasks include maintaining, testing, and repairing irrigation systems.
* Performs general construction duties. Includes placing and sealing asphalt, placing and finishing concrete, grading, roofing, and carpentry.
* Assumes responsibility of Manager and/or Supervisor, Soccer Complex Operations in his/her absence.
* The employee must work the days and hours necessary (includes weekends and holidays) to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.
* The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
* The above duties and responsibilities includes those tasks, physical and mental requirements, visual requirements, unique physical surroundings and mental/cognitive requirements listed in the Position Description Questionnaire and Task Analysis Worksheet.
REQUIREMENTS:
* High school diploma or equivalent. One to two years of college level courses or an Associate's degree with coursework in field and turf maintenance preferred.
* Must be a least 18 years of age; possess a valid driver's license and maintain an insurable driving record
EXPERIENCE:
* Two years of experience in general grounds maintenance to include supervisory or lead experience. Experience in a recreation related field desirable.
SKILLS:
* Manual dexterity.
* Attention to detail.
* Basic math skills.
* Human relations/interpersonal skills.
* Supervisory skills.
* Time management skills.
* Written and oral communication skills.
* Good listening skills.
* Working knowledge of an email/calendar software application such as Microsoft Office Outlook.
MENTAL REQUIREMENTS:
* Ability to meet deadlines.
* Diplomacy and judgment.
* Ability to prioritize multiple tasks.
* Ability to read and comprehend City policies and procedures.
* Ability to work in a hectic environment with many interruptions.
* Ability to analyze safety situations.
* Ability to access situation and make recommendations.
* Ability to train and guide others.
* Ability to learn and understand digital signage software system.
* Ability to carry out assignments through oral and written instructions.
* Ability to work independently.
* Alpha and numeric recognition.
PHYSICAL REQUIREMENTS:
* Ability to make and receive phone calls.
* Ability to operate power and hand tools.
* Ability to operate City vehicles.
* Hand and eye coordination adequate to input data into computer.
* Ability to work in confined spaces.
* Exposure to chemical liquids such as paint and paint products to remove stripping from artificial turf.
* Exposure to extreme weather conditions.
SUPERVISORY RESPONSIBILITY (Direct & Indirect):
* Indirect: Temporary and Part-time Laborers.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
No City residency requirement.
Must successfully pass a background check, drug screen, physical exam and essential functions test.
Normal Work Hours: Variable Hours - PT/SEA/TMP
Pay Rate: $17.80 Per Hour
Application Deadline: Open until filled
All applicants must be legally eligible to work in the United States and proof of eligibility must be provided if selected for hire.
EO/M/F/D/V