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Service supervisor jobs in Kennewick, WA

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  • Service Supervisor

    Pacific Office Automation 4.7company rating

    Service supervisor job in Kennewick, WA

    Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking a Service Supervisor for our office in Kennewick WA Primary ObjectivesScope Supervise assigned service technicians to meet and exceed department profitability goals Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job related personal growth Essential Job Duties Routinely demonstrates and creates a helpful and positive work culture Encourages and builds positive relationships and communicates effectively with all co workers and outside customers and vendors Conducts self at all times as the public image of the company in accordance with the companies Code of ConductMeet or exceed team productivity goals on a number of measurements including gross calls per day incomplete calls call back rate efficiency rating EU rating daily time detail and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge on all products Make recommendations to Field Service Manager for any identified service training needs Assist Sales department with sales demos as requested Handle service calls in the event that the open call load is high Other duties assigned as needed Interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees;Qualifications Excellent communication skills verbal and written; strong customer service skills Strong relationship management skills with customers vendors and employees within the company required Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions Must have strong ethics and work as an effective collaborative team member Computer literacy and experience working with MS products Outlook Excel and WordAbility to work evenings and weekend hours during peak periods Experience Associates degree or equivalent3 years related experience required industry experience preferred Pacific Office Automation Benefits Expected annual income 60k 75kAdvancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSAHSA ProgramsOur Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite INDSP
    $64k-94k yearly est. 11d ago
  • Customer Service Manager

    Fruitsmart Inc.

    Service supervisor job in Grandview, WA

    With roots that go back to 1982, Fruit Smart has decades of experience in the fruit industry, and still maintains a strong “can do”, customers'-oriented attitude. The company has grown from a small entity to what it is today, thanks to quality products and excellent customer service, because of this we are looking at adding the position of Customer Service Manager to our Sales Support Team. The ideal candidate must have strong interpersonal skills, experience in leading a customer service team, a positive attitude, and a desire to be part of a successful and growing team. The Customer Service Manager will lead the sales support team. This position is responsible for maintaining high customer retention, as well as developing standards for the team, by identifying and implementing best work practices. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction and loyalty. KEY RESPONSIBILITIES Analyze information and trends, apply critical thinking, and recommend action plans Interact with other company departments in a professional manner Identify opportunities to update and improve customer service procedures and make recommendations to the VP of Sales or other appropriate staff. Enforce company policies and procedures Perform other related duties and procedures WORK EXPERIENCE & PERSONAL SKILL REQUIREMENTS Possess strong verbal and written communication skills. Ability to work independently and ability to function at a high level within a team environment. Excellent computer skills including a strong working knowledge of Microsoft Word, Excel and Outlook. Strong customer service skills with the ability to interact well with a diverse group of customers. Good analytical and problem-solving skills. Must be detail oriented possessing the ability to perform multiple tasks. Ability to work flexible hours if needed. Strong decision-making skills. Ability to coach and mentor customer service representatives. EDUCATION REQUIREMENTS Bachelor's degree preferred Proficiency in Microsoft Office Suite is required At least five years of customer service experience required Previous experience in a supervisory role is required
    $54k-95k yearly est. Auto-Apply 60d+ ago
  • Supervisor, Freight Operations

    XPO Inc. 4.4company rating

    Service supervisor job in Pasco, WA

    What you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications: * 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment * Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations * Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: * Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience * 2 years of supervisory experience * LTL industry experience * Positive attitude with the ability to multitask and motivate your team * Exceptional leadership, communication, and administrative skills About the Freight Operations Supervisor job Pay, benefits and more: * Competitive compensation package * Full health insurance benefits available on day one * Life and disability insurance * Earn up to 9 days of PTO over your first year * Earn up to 8 days of paid sick leave per year * 9 paid company holidays * 401(k) option with company match * Education assistance * Opportunity to participate in a company incentive plan What you'll do on a typical day: * Lead and supervise all aspects of freight operations * Develop and implement strategic work procedures to meet the evolving demands of the department * Evaluate, manage, assign and supervise workloads and tasks * Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions * Ensure production goals are met by managing tonnage, payroll and other administrative functions * Plan hourly employee schedules to meet daily operations goals and lower costs * Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws * Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance * Ensure customer freight is processed, handled, loaded and delivered timely and damage free * Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies * Effectively direct a team to consistently meet or exceed productivity goals * Make recommendations regarding hiring, suspension and termination * Develop and present action plans to improve load average and model compliance * Participate in internal safety and engagement committees * Train employees on safety rules and processes * Monitor and maintain organization within the shift to ensure safety and productivity * Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members * Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist * Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center * Act as a champion of XPO values by demonstrating them and holding your team to the same high standards * Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards Freight Operations Supervisors are required to: * Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs. * Reach (including above your head), bend, climb, push, pull, twist, squat and kneel * Walk and stand for extended periods on a loading dock that is not climate controlled * Work outside in inclement weather About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here. Nearest Major Market: Kennewick Job Segment: Logistics, Operations Manager, Payroll, Supply Chain, Manager, Operations, Finance, Management Apply now "
    $44k-66k yearly est. 14d ago
  • People Services Director

    Cottonwood Springs

    Service supervisor job in Kennewick, WA

    Trios Health Job Title: People Services Director Job Type: Full time Wage Range: $50.10-$67.64 Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups. Where We Are: Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities. Why Choose Us: We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and a minimum of 10 days of paid time off per year (for full time employees) as well as 8 paid holidays per year. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. POSITION SUMMARY Directs the department's activities and resources to achieve departmental and organizational objectives. ESSENTIAL FUNCTIONS To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization. Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives. Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives. Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits. Creates and fosters an environment that encourages professional growth. Ensures department stays focused on their important role in the continuum of care. Regular and reliable attendance. Perform other duties as assigned. ADDITIONAL INFORMATION Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. Access to and/or works with sensitive and/or confidential information. Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. SUPERVISORY RESPONSIBILITIES Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. KNOWLEDGE, SKILLS & ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Master's degree in human resources or related field required. Experience in Labor Relations with Collective Bargaining agreement negotiations preferred. Skills and Abilities Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Moderate Computer Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Complex Communication - Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motivate and persuade others. Varied Business Problems - Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent and practices. Department Specific - Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department. Functional Independent Judgement - Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Project Planning/Organization - Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts. In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and/or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment. Noise level in the work environment is typical for an office and/or hospital environment. Minimum overnight travel (up to 10%) by land and/or air. EEOC Statement: Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
    $50.1-67.6 hourly Auto-Apply 56d ago
  • People Services Director

    Right Hire Consulting

    Service supervisor job in Kennewick, WA

    Human Resources Manager- Director of People Services We are seeking an experienced Human Resources Manager to lead employee relations, talent management, and compliance initiatives. This role is responsible for developing and implementing HR policies, recruitment strategies, and workplace culture programs to foster a family-friendly and productive environment. Key Responsibilities: Develop and implement employee relations programs to enhance workplace engagement. Collaborate with senior leadership on staffing, recruitment, and retention strategies. Supervise HR personnel in recruitment, onboarding, training, and performance management. Investigate and resolve employee concerns, grievances, and disciplinary actions. Ensure compliance with HR policies, labor laws, and union regulations. Oversee budgeting, policy development, and process improvements within HR functions. Provide guidance and training to managers and department leaders on HR best practices. Qualifications: Union experience required. Proven HR leadership experience in employee relations and talent management. Strong knowledge of employment laws, recruitment strategies, and workforce planning. Excellent communication, conflict resolution, and organizational skills. This is an exciting opportunity to drive HR initiatives, improve workplace culture, and support organizational success. Apply today!
    $76k-133k yearly est. 60d+ ago
  • Supervisor, VAD Operations

    DSV Road Transport 4.5company rating

    Service supervisor job in Burbank, WA

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Burbank, Rws Rd. Division: Road Job Posting Title: Supervisor, VAD Operations - 104423 Time Type: Full Time Summary At DSV Road Transport, The Supervisor, VAD operations will oversees Monday-Friday field operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager's absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods. Duties and Responsibilities * Serve as back-up to the Manager, providing operational leadership Monday - Friday. * Lead, coach, develop, and schedule dispatchers and operators for weekday operations. * Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently. * Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence. * Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries. * Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time). * Support driver performance management, including service issues, attendance, and safety compliance. * Coordinate with maintenance to ensure equipment availability and readiness. * Participate in accident/incident investigations and collaborate with Safety for follow-up actions. * Lead dispatch huddles, operational updates, and communication with drivers and support staff. * Address escalations quickly and effectively to ensure weekend operational continuity. * Work with Road Management to support productivity targets and dispatch reporting. * Partner with Sales to support customer retention and identify operational opportunities. * Assist with settlement disputes, documentation accuracy, and load tracking issues. * Perform additional duties and special projects as assigned. Supervisory Responsibilities (if any) * Oversee drivers, dispatchers, and operational support personnel assigned to weekday operations. * Approve timesheets, PTO requests, and daily schedule assignments. * Conduct coaching, feedback, and performance evaluations. * Support corrective actions in coordination with Road Management. * Participate in interviewing and hiring decisions for operators and dispatch roles. * Maintain a positive work culture and ensure compliance with company policies. Educational background / Work experience / Minimum Qualifications * High school diploma or GED. * 3+ years of transportation, logistics, or dispatch operations experience. * 2+ years of experience supervising drivers, dispatchers, or fleet operations. * Strong knowledge of DOT, FMCSA, and HOS regulations. * Experience using TMS systems, ELDs, routing tools, and load tracking systems. * Strong communication, leadership, and problem-solving skills. * Ability to lead operations during non-standard hours (weekend/transition days). Preferred Qualifications * Bachelor's degree in Supply Chain, Business, Logistics, or related field. * 5+ years of transportation operations or dispatch experience. * 3+ years supervising teams in a logistics or trucking environment. * White glove, last-mile, or VAD delivery experience. * Freight brokerage experience. * Bilingual (English/Spanish). Skills & Competencies * Team player with ability to work alongside and lead diverse cross-functional teams. * Capability to work under time and quota pressures. * Analytical mindset to optimize and keep the supply chain running in a world of change * Accustomed to working in a fast-paced, dynamic environment. * Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets. Language skills * Business fluent in English * Preferably good command of local language * Bi-lingual a plus Computer Literacy * Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others) * Experience with Transportation Management Systems and ELDs Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay range is $62,400- $80,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $62.4k-80k yearly Easy Apply 18d ago
  • SERVICE MANAGER

    McCurley

    Service supervisor job in Richland, WA

    McCurley Dealerships has a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same. Benefits: Medical, Dental, Vision Long Term Disability Voluntary Life Illness, Cancer and Accident Insurance 401k with company contribution Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations Annual Pay ranges from $105,000.00 - $129,000.00. GROW WITH US!!!! Join our team as a Service Operations Manager and lead with purpose! We're looking for a people-focused leader to oversee our dealership's service operations. This role is ideal for a motivated, relationship-driven professional who values teamwork, communication, and developing others as much as delivering top-notch customer service. Position Overview The Service Operations Manager provides hands-on leadership to the service department, ensuring efficiency, profitability, and world class experience for both employees and customers. You'll coach, mentor, and inspire your team to perform at their best - creating a high trust culture that engages and inspires people to grow and feel empowered. Key Responsibilities Lead and support the service team, including advisors, technicians, and support staff. Foster a positive, collaborative, and high-performance culture. Manage daily operations to ensure quality repairs, on-time delivery, and customer satisfaction. Monitor department performance, productivity, and profitability. Develop and implement process improvements to increase efficiency and team morale. Support training, coaching, and career development for all service staff. Partner with Parts, Sales, and administrative teams to ensure seamless operations. Maintain compliance with safety, warranty, and manufacturer standards. Qualifications 3+ years of service management or operations experience in an auto dealership. Proven leadership ability with a focus on coaching and developing people. Excellent communication, organization, and problem-solving skills. Strong understanding of dealership service processes and customer service best practices. Proficiency with DMS and service management software (e.g., CDK) We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.
    $105k-129k yearly 32d ago
  • Service Manager

    McCurley Integrity Dealerships LLC

    Service supervisor job in Richland, WA

    McCurley Dealerships has a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same. Benefits: Medical, Dental, Vision Long Term Disability Voluntary Life Illness, Cancer and Accident Insurance 401k with company contribution Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations Annual Pay ranges from $105,000.00 - $129,000.00. GROW WITH US!!!! Join our team as a Service Operations Manager and lead with purpose! We're looking for a people-focused leader to oversee our dealership's service operations. This role is ideal for a motivated, relationship-driven professional who values teamwork, communication, and developing others as much as delivering top-notch customer service. Position Overview The Service Operations Manager provides hands-on leadership to the service department, ensuring efficiency, profitability, and world class experience for both employees and customers. You'll coach, mentor, and inspire your team to perform at their best - creating a high trust culture that engages and inspires people to grow and feel empowered. Key Responsibilities Lead and support the service team, including advisors, technicians, and support staff. Foster a positive, collaborative, and high-performance culture. Manage daily operations to ensure quality repairs, on-time delivery, and customer satisfaction. Monitor department performance, productivity, and profitability. Develop and implement process improvements to increase efficiency and team morale. Support training, coaching, and career development for all service staff. Partner with Parts, Sales, and administrative teams to ensure seamless operations. Maintain compliance with safety, warranty, and manufacturer standards. Qualifications 3+ years of service management or operations experience in an auto dealership. Proven leadership ability with a focus on coaching and developing people. Excellent communication, organization, and problem-solving skills. Strong understanding of dealership service processes and customer service best practices. Proficiency with DMS and service management software (e.g., CDK) We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.
    $105k-129k yearly Auto-Apply 40d ago
  • SERVICE MANAGER

    McCurley Dealerships

    Service supervisor job in Richland, WA

    Job Description McCurley Dealerships has a high-trust culture that attracts, retains, engages, and inspires people. Our culture consistently exceeds customer expectations by providing world-class service. We partner with our community by leading, volunteering, giving, and empowering you to do the same. Benefits: Medical, Dental, Vision Long Term Disability Voluntary Life Illness, Cancer and Accident Insurance 401k with company contribution Discounts on McCurley wear, auto purchases, auto parts and auto services at all McCurley locations Annual Pay ranges from $105,000.00 - $129,000.00. GROW WITH US!!!! Join our team as a Service Operations Manager and lead with purpose! We're looking for a people-focused leader to oversee our dealership's service operations. This role is ideal for a motivated, relationship-driven professional who values teamwork, communication, and developing others as much as delivering top-notch customer service. Position Overview The Service Operations Manager provides hands-on leadership to the service department, ensuring efficiency, profitability, and world class experience for both employees and customers. You'll coach, mentor, and inspire your team to perform at their best - creating a high trust culture that engages and inspires people to grow and feel empowered. Key Responsibilities Lead and support the service team, including advisors, technicians, and support staff. Foster a positive, collaborative, and high-performance culture. Manage daily operations to ensure quality repairs, on-time delivery, and customer satisfaction. Monitor department performance, productivity, and profitability. Develop and implement process improvements to increase efficiency and team morale. Support training, coaching, and career development for all service staff. Partner with Parts, Sales, and administrative teams to ensure seamless operations. Maintain compliance with safety, warranty, and manufacturer standards. Qualifications 3+ years of service management or operations experience in an auto dealership. Proven leadership ability with a focus on coaching and developing people. Excellent communication, organization, and problem-solving skills. Strong understanding of dealership service processes and customer service best practices. Proficiency with DMS and service management software (e.g., CDK) We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. Notice to all applicants: All McCurley Dealership locations participate in the E-Verify program to verify employment eligibility in the US.
    $105k-129k yearly 12d ago
  • Corporate Segment Team Leader

    Marsh McLennan Agency-Michigan 4.9company rating

    Service supervisor job in Connell, WA

    Company:MarshDescription: We are seeking a talented individual to join our team at Marsh. This role will be based in our Washington DC office. This is a hybrid role that has a requirement of working at least three days a week in the office. Customer and client expectations are constantly evolving. Companies are merging at historic rates. Technology is developing faster than the market can keep up with. So what competitive advantage is left? The answer: People. At Marsh, our people are the only irreplaceable assets, the ones who will make the difference now and for years to come. What can you Expect? Trains, mentors and oversees performance management for a department, coordinates workload of team members and ensures team is appropriately staffed to meet client needs. May have financial responsibility for the department. Utilizes comprehensive risk expertise to perform critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines. Oversees the retention of business and generates new business. Establishes the growth and retention strategy for account team and monitors implementation What is in it for you? A company with a strong brand and strong results to match Culture of internal mobility, collaboration and valued partnership with HR from the business. Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations. Competitive pay (salary and performance bonus potential) and full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution). Flexible work opportunities for work/life balance Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan We will count on you to: Ensures the success of relationships with clients, prospects, client teams and producers to provide best in class service and drive growth. Serves as a client contact and responds to the most complex client needs and questions to improve the client experience. Trains, mentors and oversees performance management for a department, coordinates workload of team members and ensures team is appropriately staffed to meet client needs. Ensures the success of the client experiences throughout the proposal and renewal process. Serves as a thought leader and expert within the Company and complies with all compliance, professional and transparency standards to better serve clients. What you need to have: Bachelor's degree or equivalent work experience required Minimum of 5+ years' of commercial P&C insurance coverage experience in a risk management or brokerage capacity required. Team lead/management experience Working knowledge of insurance coverages is required. Licensed Property & Casualty Preferred What makes you stand out: Ability to work in a fast paced environment. CPCU, ARM or other insurance designations a plus. Excellent analytical, project management and problem-solving skills Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $169,500 to $410,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
    $56k-113k yearly est. Auto-Apply 13d ago
  • Field Service Account Manager

    Clean Harbors 4.8company rating

    Service supervisor job in Kennewick, WA

    Clean Harbors is seeking a **Field Services Account Manager** in **Pasco, WA** to join the Environmental Sales team. The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response.) at current as well as new customers within an assigned territory. The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. **Why work for Clean Harbors?** + Health and Safety is our #1 priority, and we live it 3-6-5. + Competitive salary range: of $85-90k (depending on experience) + bonus structure. + Comprehensive health benefits coverage after 30 days of full-time employment. + Group 401K with company matching component. + Generous paid time off, company paid training and tuition reimbursement. + Positive and safe work environments. + Opportunities for growth and development for all the stages of your career. + Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner + Establish new business opportunities at existing and new customers. + Collaborate consistently with other sales teams in the company. + Meet quarterly and annual revenue objectives. + Develop strong, collaborative relationships with local branches. + Elevate obstacles with urgency and a bias-to-action. + Assist in the collection of invoiced revenue from Customers. + Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. + Manages and controls Sales expenses. + Maintain daily awareness of sales activities and results. + Negotiate pricing and contract requirements. + Be the established point of contact and problem solver for all assigned accounts and new business opportunities. + Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. + Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account. + 5 years of related B2B Sales (Account Management and Business Development). + Previous experience working in Field Services or Industrial Services. + Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. + Waste Management/Environmental services experience highly preferred. + Bachelor's degree in sales or business management is an asset. + Exceptional business acumen, value selling and negotiation skills. + Exceptional communication skills, teamwork ability, and ability to influence others to produce. sustainable relationships. + Experience using Salesforce CRM. + Ability to travel 30-50%. Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. _*CH_ _\#LI-LB_
    $85k-90k yearly 60d+ ago
  • Office Support Supervisor 2

    State of Washington

    Service supervisor job in Walla Walla, WA

    WASHINGTON STATE PENITENTIARY (WSP) This recruitment may be used to fill future vacancies that may occur. The Department of Corrections is seeking a highly motivated and qualified individual for the position of Office Support Supervisor 2 (OSS2) for the Washington State Penitentiary (WSP) located in Walla Walla, WA. The Washington State Penitentiary is staffed 24-hours a day, 7-days a week. Whether the work is inside a prison, in community corrections, or in an administrative office, the Washington State Department of Corrections professional staff experience a high degree of personal satisfaction knowing they are creating environments in which all incarcerated individuals can learn to make choices that contribute to a safer society. The Department of Corrections (DOC), as a partner in the criminal justice system, enhances public safety, administers criminal sanctions and programs in accordance with the law and provides leadership for the future of corrections in Washington State. The Department consists of the Office of the Secretary, Prisons Division, Community Corrections Division of the Chief of Staff, Office of the Chief of Staff, Health Services Division, Communications Department and Risk Management Department. The Washington State Penitentiary (WSP) is comprised of 4 Close Custody Units, 3 Special Housing Units, 2 Intensive Management Units, 2 Medium Units, 2 Minimum Housing Units and a Hospital. In all, WSP houses approximately 2,100 incarcerated individuals and employs approximately 1,100 staff. DOC is an organization that respects individuals for their unique qualities and strives to create a safe environment for individual uniqueness. This position supervises staff and/or lower-level supervisors. The position incumbent spends a majority of time overseeing and coordinating day to day unit operations, has overall responsibility for clerical operations, uses independent judgement to accomplish assignments and solve problems, develops new work methods, procedures, strategies or modifies existing work methods, procedures, and strategies to solve new or unusual problems that impact the unit and requester of services, and plan and prioritize work to meet internal and external deadlines. The clerical support unit provides support for a variety of units and departments by striving to provide the highest quality products and services in order to meet the needs of the institution. Duties are performed by effectively utilizing resources provided in an efficient manner to support the Department of Corrections mission to improve public safety. Supervisors will keep the Department of Corrections vision in mind which includes: Staff as our greatest asset, professionalism and quality of service, a safe healthy work environment, respect of individuals, clear open honest communications, people's ability to grow and change, and community interaction. Essential functions for the OSS2 include: * Manage and provide supervisory direction related to operations effectiveness of a clerical support unit. Supervise staff and work performed in assigned areas. * Finalize unit monthly desk assignments * Keep chain of command apprised of new developments and changes in direction related to clerical unit needs * In conjunction with human resources, participate in the recruitment process for clerical positions. * Routinely meet and consult with facility administrators, managers, and supervisors to discuss available clerical resources and review related facility needs. * Complete monthly security management inspections as assigned. * Develop and prepare reports associated with standards for operation of the clerical unit * Conduct investigations and develop responses pertaining to incarcerated individual grievances that are relevant to clerical unit staff and/or duties. * Serve as the callout application subject matter expert and facility wide callout coordinator. * May provide direct support services and perform related duties as required. Required: High school diploma or G.E.D. Minimum of three (3) years of clerical experience Minimum of one (1) year of supervisory experience 'The mission of DOC is Improving public safety by positively changing lives' For additional information about the agency, please visit doc.wa.gov. IMPORTANT NOTES: * Please include a minimum of three professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. Phone number AND email address are required for all professional references. * Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. * Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply. * We are committed to maintaining a drug and alcohol free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration. * Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. * Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. * Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results. * This position may be represented by a Union Shop. We are committed to hiring individuals who possess core diversity competencies: * Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace. * Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, genders, sexual orientations, and social, ethnic and cultural backgrounds. * Respectfully acknowledge people's differences and recognize these differences as important and valuable. * Promote inclusiveness. * Be culturally sensitive and appropriate. * Respect and value diverse backgrounds and traditions. DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. For questions about this recruitment, or to request reasonable accommodation in the application process, please email ************************ or call us at **************. For TTY service, please call the Washington Relay Service at 7-1-1 or **************.
    $48k-65k yearly est. 12d ago
  • PSR I - Contact Center

    Columbian Basin Health Association

    Service supervisor job in Othello, WA

    Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supporting Medical, Dental, Eye Care, Contact Center, or Patient Benefit teams in the efficient processing of patients and the successful application of fiscal procedures. At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us. Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity. Responsibilities Responsible for scheduling appointments, welcoming patients, registering and supporting patients until patient is seen for their scheduled services. Responsible to promote a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior. Responsible to uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA. Other duties as assigned. Qualifications Professional and Technical Knowledge: 1. Possesses basic level to advanced level experience of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program. 2. Two (2) years of customer service experience. Technical Skills: 1. Requires strong verbal communication, customer service, interpersonal skills and telephone etiquette. 2. Cooperatively interacts with the health care team to support and contribute to the shared group goals. 3. Ability to work under minimal supervision and with a variety of departments for scheduling purposes 4. Continuously promote and lead improvement efforts within the department 5. Requires critical thinking skills, analytical skills, and able to take appropriate action in a stressful environment. 6. Able to react effectively and calmly in emergencies. 7. Ability to train staff members using variety of training tools 8. Ability to prepare basic correspondence and simple reports in Microsoft Word. 9. Ability to use Microsoft Excel to create tables and simple displays of information. 10. Possesses working knowledge of standard office equipment. Communication Skills: 1. Ability to speak, read, write, and translate both English and Spanish. 2. Communicates complex concepts in a clear, effective manner for a general audience. 3. Possesses excellent cross-cultural communication skills/culture competency. 4. Exercises tact and diplomacy in the resolution of mild conflicts or disagreements. 5. Effectively communicates information in written (including electronic) correspondence. 6. Effectively communicates information during informal and formal verbal presentations. Benefits: Please click here for an overview of our General Description of Benefits
    $44k-65k yearly est. Auto-Apply 43d ago
  • Jack in the Box - TEAM LEADER

    Feast Enterprises

    Service supervisor job in Richland, WA

    Job Description Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
    $46k-94k yearly est. 12d ago
  • Team Lead, Petsense

    Tractor Supply 4.2company rating

    Service supervisor job in Hermiston, OR

    This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: * Maintain regular and predictable attendance. * Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. * Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. * Take the initiative to support selling initiatives (TEAM): * Thank the Customer * Engage with the customer and/or pet * Advise products or services * Make it Memorable This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: * Execute assigned basic, promotional, and seasonal merchandising activities. * Perform Opening/Closing procedures. * Transport and make deposits to bank. * Assess store conditions and assign duties. * Organize and prioritize workflow through the use of the daily planner. * Recovery of merchandise. * Participate in mandatory freight process. * Perform regular and promotional price change activities. * Resolve customer complaints/issues and ensure the customer has a positive experience. * Adhere to loss prevention standards and respond to any alarm calls as needed. * Communicate with Team Members on job functions, responsibilities and financial goals. * Operate cash register/computer supervising cash handling procedures. * Assist Team Members on appropriate application of policies and procedures. * Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required * Complete all documentation associated with any of the above job duties May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or pet/live animal knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately. Preferred knowledge, skills or abilities * Pet/Live Animal, pet food, pet product knowledge is strongly preferred. * Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. * Basic computer skills. * Ability to perform and execute principle responsibilities of Team Members. Working Conditions * Working environment is favorable, generally working inside with moderate noise. * Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. * Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours * Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Physical Requirements * This position is non-sedentary. * It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. * It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. * Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation): * Ability to occasionally lift or reach merchandise overhead. * Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. * Ability to move throughout the store for an entire shift. * Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. * Ability to constantly operate store equipment such as computer, cash register, and other store equipment. * Ability to read, write, and count accurately to complete all documentation. * Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. * Ability to process information / merchandise through the point-of-sale system. * Ability to handle and be in contact with birds/poultry. * Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. * Ability to successfully complete all required training and certification. * Ability to travel as required in support of district needs. * Ability to drive or operate a vehicle for business needs. * Lifting 50+ pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $29k-46k yearly est. 60d+ ago
  • Service Supervisor

    Pacific Office Automation 4.7company rating

    Service supervisor job in Kennewick, WA

    Job Description Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a Service Supervisor for our office in Kennewick, WA. Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth. Essential Job Duties Routinely demonstrates and creates a helpful and positive work culture Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge on all products Make recommendations to Field Service Manager for any identified service training needs Assist Sales department with sales demos as requested Handle service calls in the event that the open call load is high Other duties assigned as needed Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; Qualifications Excellent communication skills, verbal and written; strong customer service skills Strong relationship management skills with customers, vendors and employees within the company required Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions Must have strong ethics and work as an effective, collaborative team member Computer literacy and experience working with MS products: Outlook, Excel and Word Ability to work evenings and weekend hours during peak periods Experience Associate's degree or equivalent 3+ years related experience required, industry experience preferred Pacific Office Automation Benefits Expected annual income: $60k-$75k Advancement and growth into leadership roles Team-player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger. #LI-Onsite #INDSP
    $60k-75k yearly 7d ago
  • Supervisor, Freight Operations

    XPO, Inc. 4.4company rating

    Service supervisor job in Pasco, WA

    Business Unit: LTL **What you need to succeed as a Freight Operations Supervisor at XPO** Minimum qualifications: + 2 years of related work experience ina warehouse, distribution, supply chain, transportation or similar environment + Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations + Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: + Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience + 2 years of supervisory experience + LTL industry experience + Positive attitude with the ability to multitask and motivate your team + Exceptional leadership, communication, and administrative skills **About the Freight Operations Supervisor job** Pay, benefits and more: + Competitive compensation package + Full health insurance benefits available on day one + Life and disability insurance + Earn up to 9 days of PTO over your first year + Earn up to 8 days of paid sick leave per year + 9 paid company holidays + 401(k) option with company match + Education assistance + Opportunity to participate in a company incentive plan What you'll do on a typical day: + Lead and supervise all aspects of freight operations + Develop and implement strategic work procedures to meet the evolving demands of the department + Evaluate, manage, assign and supervise workloads and tasks + Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions + Ensure production goals are met by managing tonnage, payroll and other administrative functions + Plan hourly employee schedules to meet daily operations goals and lower costs + Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws + Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance + Ensure customer freight is processed, handled, loaded and delivered timely and damage free + Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies + Effectively direct a team to consistently meet or exceed productivity goals + Make recommendations regarding hiring, suspension and termination + Develop and present action plans to improve load average and model compliance + Participate in internal safety and engagement committees + Train employees on safety rules and processes + Monitor and maintain organization within the shift to ensure safety and productivity + Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members + Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist + Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center + Act as a champion of XPO values by demonstrating them and holding your team to the same high standards + Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards Freight Operations Supervisors are required to: + Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs. + Reach (including above your head), bend, climb, push, pull, twist, squat and kneel + Walk and stand for extended periods on a loading dock that is not climate controlled + Work outside in inclement weather **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (********************************************************************* .
    $44k-66k yearly est. 49d ago
  • Supervisor, VAD Operations, Extended Coverage

    DSV Road Transport 4.5company rating

    Service supervisor job in Burbank, WA

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Burbank, Rws Rd. Division: Road Job Posting Title: Supervisor, VAD Operations, Extended Coverage - 104418 Time Type: Full Time Summary At DSV Road Transport, The Supervisor, VAD Operations, extended coverage will oversees Friday - Monday field operations, dispatch functions, and driver management for the assigned region. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager's absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods. Duties and Responsibilities * Serve as back-up to the Manager, providing operational leadership Friday - Monday. * Lead, coach, develop, and schedule dispatchers and operators for weekend operations. * Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently. * Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence. * Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries. * Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time). * Support driver performance management, including service issues, attendance, and safety compliance. * Coordinate with maintenance to ensure equipment availability and readiness. * Participate in accident/incident investigations and collaborate with Safety for follow-up actions. * Lead dispatch huddles, operational updates, and communication with drivers and support staff. * Address escalations quickly and effectively to ensure weekend operational continuity. * Work with Road Management to support productivity targets and dispatch reporting. * Partner with Sales to support customer retention and identify operational opportunities. * Assist with settlement disputes, documentation accuracy, and load tracking issues. * Perform additional duties and special projects as assigned. Supervisory Responsibilities (if any) * Oversee drivers, dispatchers, and operational support personnel assigned to extended operations. * Approve timesheets, PTO requests, and daily schedule assignments. * Conduct coaching, feedback, and performance evaluations. * Support corrective actions in coordination with Road Management. * Participate in interviewing and hiring decisions for operators and dispatch roles. * Maintain a positive work culture and ensure compliance with company policies. Educational background / Work experience / Minimum Qualifications * High school diploma or GED. * 3+ years of transportation, logistics, or dispatch operations experience. * 2+ years of experience supervising drivers, dispatchers, or fleet operations. * Strong knowledge of DOT, FMCSA, and HOS regulations. * Experience using TMS systems, ELDs, routing tools, and load tracking systems. * Strong communication, leadership, and problem-solving skills. * Ability to lead operations during non-standard hours (weekend/transition days). Preferred Qualifications * Bachelor's degree in Supply Chain, Business, Logistics, or related field. * 5+ years of transportation operations or dispatch experience. * 3+ years supervising teams in a logistics or trucking environment. * White glove, last-mile, or VAD delivery experience. * Freight brokerage experience. * Bilingual (English/Spanish). Skills & Competencies * Team player with ability to work alongside and lead diverse cross-functional teams. * Capability to work under time and quota pressures. * Analytical mindset to optimize and keep the supply chain running in a world of change * Accustomed to working in a fast-paced, dynamic environment. * Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets. Language skills * Business fluent in English * Preferably good command of local language * Bi-lingual a plus Computer Literacy * Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others) * Experience with Transportation Management Systems and ELDs Physical Demands While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. At Will Employment DSV Road Transport Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay range is $62,400- $80,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $62.4k-80k yearly Easy Apply 18d ago
  • Field Service Account Manager

    Clean Harbors 4.8company rating

    Service supervisor job in Richland, WA

    Clean Harbors is seeking a **Field Services Account Manager** in **Pasco, WA** to join the Environmental Sales team. The Field Services Account Manager is responsible for lead generation and securing Field Services business (including hazardous waste remediation, tank cleaning and emergency response.) at current as well as new customers within an assigned territory. The Account Manager will develop and strengthen relationships with customers to gain profitable Field Services revenue. **Why work for Clean Harbors?** + Health and Safety is our #1 priority, and we live it 3-6-5. + Competitive salary range: of $85-90k (depending on experience) + bonus structure. + Comprehensive health benefits coverage after 30 days of full-time employment. + Group 401K with company matching component. + Generous paid time off, company paid training and tuition reimbursement. + Positive and safe work environments. + Opportunities for growth and development for all the stages of your career. + Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner + Establish new business opportunities at existing and new customers. + Collaborate consistently with other sales teams in the company. + Meet quarterly and annual revenue objectives. + Develop strong, collaborative relationships with local branches. + Elevate obstacles with urgency and a bias-to-action. + Assist in the collection of invoiced revenue from Customers. + Track activities, opportunities, and accounts through CH tools, utilizing insights to craft strategies and cross-sell opportunities. + Manages and controls Sales expenses. + Maintain daily awareness of sales activities and results. + Negotiate pricing and contract requirements. + Be the established point of contact and problem solver for all assigned accounts and new business opportunities. + Performs other duties and tasks assigned from time to time by management and will be required by the needs of the Clean Harbors business. + Customer Relationship Management: Cultivate and advance relationships with internal and external stakeholders to deliver program goals that maximize profitable revenue and make the Company an indispensable partner to each assigned Enterprise Account. + 5 years of related B2B Sales (Account Management and Business Development). + Previous experience working in Field Services or Industrial Services. + Background resolving customer issues within RCRA, DOT, CERCLA, Environmental Remediation, Emergency Response, Industrial High-Pressure Cleaning. + Waste Management/Environmental services experience highly preferred. + Bachelor's degree in sales or business management is an asset. + Exceptional business acumen, value selling and negotiation skills. + Exceptional communication skills, teamwork ability, and ability to influence others to produce. sustainable relationships. + Experience using Salesforce CRM. + Ability to travel 30-50%. Join our team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **************************** Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico, and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Clean Harbors is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. _*CH_ _\#LI-LB_
    $85k-90k yearly 60d+ ago
  • Jack in the Box - TEAM LEADER

    Feast Enterprises

    Service supervisor job in Hermiston, OR

    Job Description Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Guest Expectations Well-Trained (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. Coaches team members on having a positive, friendly attitude and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis. Helps with order taking and cashiering during busy times. Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help, when necessary, to meet guests' needs. Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping. Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members when necessary. Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary. Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same. Leads and coaches team on how to provide consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards. Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors. Holds employees accountable to minimal order errors and re-trains them as needed. Food Safety (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures. Follows all hand washing and glove procedures. Completes the Food Safety Checklist each shift. It's All About Brand Ambassador Has passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect. Is passionate about serving the guest. Steps in to help employees when necessary. Has a happy, friendly personality that is engaging to both the guest and other employees. Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively. Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest. Inspires team to take care of guests and make them the number one priority. Team Skills Treats all employees with care and respect. Is a good team player and leader. Has a positive can-do attitude. Is dependable and reliable. Is willing to help others. Keeps calm and does not show signs of stress. Is open and willing to work with and lead people of all backgrounds. Ensures the team provides quick service while maintaining a calm environment. "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws. Commitment Thrives in a fast-paced, high energy, team environment. Performs professionally during difficult situations and/or high volume times. Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues that could jeopardize food safety or food quality. Is flexible and changes direction based on the needs of the business. Works with a sense of urgency. Knows and trains others on the products and menu. Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable. Takes accountability for cash management and handling during their shift. Is meticulous in following and managing to Jack in the Box policies and standards. Front of Restaurant Includes, but not limited to duties, described below. Performs other duties as assigned or directed. Guest Service (Dine In/Drive-Thru) Immediately acknowledges and welcomes guests. Takes and clarifies orders, assists guests with menu selection as appropriate. Enters order in POS system, collects money, and makes change. Always thanks guest upon completion of order taking. Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests. Maintains cleanliness and stocking of work area. Interior Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors. Cleans and stocks restrooms. Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. SUPERVISION Workstation Operation Supervises and trains team members on workstation operations. Ensures all activities are in compliance with JIB procedures, systems, standards, and food safety, security, and cash handling requirements. Guest Service Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution. Leadership Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance. Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues. Back of Restaurant Includes, but not limited to, duties described below. Performs other duties as assigned or directed. Grill Reads grill video monitor to prepare ordered products. Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds. Discards ingredients/products that have expired or don't meet quality standards. Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment. Assembly Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest. Discards ingredients/products that have expired or don't meet quality standards. Prep Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation. Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times and complies with JIB food safety standards. Visually checks and inspects all ingredients for freshness. Measures, assembles, and prepares ingredients for various products according to product mix information. Fryer Reads fryer video monitor prepare ordered products. Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin. Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units. Interior Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms. Washes and sanitizes dishes and utensils by hand or using dishwasher. Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens. Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment. Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, ). Visually checks and inspects all areas for cleanliness. Exterior Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs. Empties trash cans and cleans miscellaneous exterior items (i.e. -drive-thru menu board). Cleans drive-thru and dumpster Visually checks and inspects all areas for cleanliness. Receiving & Storage Receives and stores products on delivery following established procedures. QUALIFICATIONS: Experience 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. REASONABLE ACCOMMODATION: Feast Foods, LLC dba Jack in the Box and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. ***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court. ***
    $36k-74k yearly est. 6d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Kennewick, WA?

The average service supervisor in Kennewick, WA earns between $35,000 and $87,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Kennewick, WA

$55,000

What are the biggest employers of Service Supervisors in Kennewick, WA?

The biggest employers of Service Supervisors in Kennewick, WA are:
  1. LifePoint Health
  2. Pacific Office Automation
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