Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Title: Team Lead
Job Type: Full Time
FLSA Status: Non-Exempt/Hourly
Grade: G
Function/Department: Health Plan and Healthcare Services
Reporting to: Supervisor/Manager - Operations
Pay Range: TBD
Role Description: The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients.
Roles & Responsibilities
* Lead and mentor a team of professionals, ensuring they meet performance targets and objectives.
* Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly and effectively.
* Identify and recommend process improvements to enhance team efficiency, quality, and cost-effectiveness.
* Implement and maintain quality control measures to ensure that products and services meet or exceed industry standards and client expectations.
* Develop and maintain key performance indicators (KPIs) to measure and report on the effectiveness and efficiency of team operations.
* Foster strong relationships with clients, address their concerns, and ensure high levels of satisfaction.
* Identify training needs and provide support for the professional growth of team members.
Expected/Key Results
* Exceed customer experience metrics, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and other relevant measures.
* Assist in meeting revenue targets by effectively managing login hours, staffing levels, and other critical factors.
* Assist in meeting team retention targets to ensure a stable and experienced workforce.
* Skilfully handle customer escalations to address concerns and provide timely resolutions.
* Ensure the team consistently meets the highest quality standards in their work.
* Provide coaching and mentoring to support the professional development and growth of team members.
* Ensure the availability of resources in line with scheduling requirements for efficient operations.
* Achieve a score of 'XXXX' on Employee Satisfaction parameters for respective programs and processes, fostering a motivated and engaged team.
* Prioritize people engagement and development, including employee retention, professional growth, and succession planning within the team.
Qualifications
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education
* High school diploma or equivalent required
Work Experience
* At least 2 years of team experience, with a consistent track record of strong performance
Competencies & Skills
* Strong analytical, problem-solving, and decision-making skills
* Excellent verbal and written communication, interpersonal, and leadership skills
* Familiarity with industry-specific technologies and tools
* Knowledge of relevant industry regulations and compliance
Additional Qualifications
* Ability to work flexible schedule based on client demands
* Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
* Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may work onsite or remotely from home.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
$39k-71k yearly est. 2d ago
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Service Lead
Lolli & Pops 4.5
Service supervisor job in Louisville, KY
Lolli & Pops Service Lead/Keyholder
Joining our team will be the sweetest decision you'll ever make!
At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a Company of Firsts which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.
As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day:
Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
Keep your team focused on guest engagement, sampling and sharing product knowledge
Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
Assist in training, developing and motivating team members
Assist the Store Manager with paperwork, ordering, inventory management
Maintain visual and merchandising standards and ensure store cleanliness
Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
Be a champion of Lolli & Pops inside and outside of the store
Must be able to lift up to 25 pounds
While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:
Exceptional interpersonal skills:
you are energized by working with people, both guests and your team
A passion for meticulous quality:
you understand that strong organization creates a highly efficient team
A bias towards action:
you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
The desire to be coached and mentored:
you see potential in yourself and enjoy growing that potential
An eye for detail:
you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
The desire to problem solve:
you like finding problems and fixing them
The ability to multitask:
you can prioritize and execute at many different tasks each day
A positive attitude and fun-loving spirit:
you are an optimist who freely embraces your inner child and enjoys having fun while you work
Flexible availability
: you want to work at our busiest times, and flex your availability to meet the needs of the business
Our Company values are important to us! We are:
Guest-icated our guests are at the heart of everything we do
Collaborative we are a joyful mix of unique individuals working together
Agile we are flexible and open to change in order to be the best we can be
Authentic we honor what's real and authentic and give feedback from the heart
Betterment we have a never ending drive to continuously improve
We can't wait to meet you!
Lolli
&
Pops
is an equal opportunity employer and values diversity at our company
. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
$32k-59k yearly est. 60d+ ago
Supervisor, Customer Services
Envoy Air 4.0
Service supervisor job in Lexington, KY
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$25k-32k yearly est. Auto-Apply 11d ago
NK - Customer Service Supervisor
GAT 3.8
Service supervisor job in Louisville, KY
GAT is seeking dynamic individuals to join its team of aviation professionals.
Classification: Part time, variable, Non-Exempt
Job Summary: Customer ServiceSupervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline Customer Service
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$24k-33k yearly est. 10d ago
Field Service Supervisor
Hrsystem
Service supervisor job in Louisville, KY
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit *********************
ABOUT THIS OPPORTUNITY
Role Profile
Position: Field ServiceSupervisor
Job Location: Louisville, KY (Branham)
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The Field ServiceSupervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field ServiceSupervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager.
Responsibilities
Must maintain 100% commitment to safety policies and procedures
Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
Plan, organize, direct, manage and evaluate all field service activities
Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA
Good understanding of overall Quality process and documentation
Communicate general and quality-related concerns to management/End User
Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction
Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
Perform hose testing as needed
Understands tools and machinery applicable to the job
Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
Makes recommendations to management with respect to product and process improvement
Perform other duties as trained and qualified for
Skills and Abilities
Ability to work overtime hours and weekend work when required
Ability to travel to out-of-town jobs
Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
Must have excellent communication skills, both oral and written
Basic mechanical skills including the use of hand tools.
Basic computer skills including internet and email.
Must be able to apply OSHA standards applicable and MSHA standards as applicable
Minimum Qualifications
Be at least 21 years of age
At least 3 years of experience working with conveyors and conveyor components
Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery
Have a valid driver's license and a clean driving record
Have a high school diploma/GED
Reliable transportation is a must
Be able to work independently
Ability to safely drive a Company truck
Ability to work nights and weekends, as required
Ability to work overtime, as required
Basic math skills
Properly measure with a tape measure
Ability to travel on regular basis
Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Must be able to successfully pass a DOT physical exam, or have a current DOT medical card
Preferred Qualifications
1-2 years of supervisory experience in a field service role preferred
Physical Requirements and Work Environment
This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.
Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.
Ability to work in a stationary position for extended periods of time.
Ability to work at varying work-surface levels and machine operation heights.
Ability to move above or below workstations or retrieve items from various heights.
Ability to ascend and descend ladders or stairs, as required.
Ability to distinguish colors.
Ability to comprehend and follow instructions and safety procedures.
Ability to read, write and communicate in English
Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
Ability to count and measure accurately.
Ability to properly and safely use mechanical equipment and tools.
Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.
Ability to inspect products for wear, damage, and leaks.
Ability to respond to safety signals, alarms, and verbal instructions.
Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.
Total Rewards
Competitive compensation plan, with a bonus potential
Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire
401k with company match
Paid vacation, holidays and sick time
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through 12/24/2024.
$35k-55k yearly est. Auto-Apply 35d ago
Field Service Supervisor
LGG Industrial
Service supervisor job in Louisville, KY
LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit *********************
ABOUT THIS OPPORTUNITY
Role Profile
Position: Field ServiceSupervisor
Job Location: Louisville, KY (Branham)
Job Type: Full-Time
Status: Non-Exempt
**Summary of the Role**
The Field ServiceSupervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field ServiceSupervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager.
**Responsibilities**
+ Must maintain 100% commitment to safety policies and procedures
+ Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
+ Plan, organize, direct, manage and evaluate all field service activities
+ Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA
+ Good understanding of overall Quality process and documentation
+ Communicate general and quality-related concerns to management/End User
+ Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction
+ Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
+ Perform hose testing as needed
+ Understands tools and machinery applicable to the job
+ Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
+ Makes recommendations to management with respect to product and process improvement
+ Perform other duties as trained and qualified for
**Skills and Abilities**
+ Ability to work overtime hours and weekend work when required
+ Ability to travel to out-of-town jobs
+ Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
+ Must have excellent communication skills, both oral and written
+ Basic mechanical skills including the use of hand tools.
+ Basic computer skills including internet and email.
+ Must be able to apply OSHA standards applicable and MSHA standards as applicable
**Minimum Qualifications**
+ Be at least 21 years of age
+ At least 3 years of experience working with conveyors and conveyor components
+ Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery
+ Have a valid driver's license and a clean driving record
+ Have a high school diploma/GED
+ Reliable transportation is a must
+ Be able to work independently
+ Ability to safely drive a Company truck
+ Ability to work nights and weekends, as required
+ Ability to work overtime, as required
+ Basic math skills
+ Properly measure with a tape measure
+ Ability to travel on regular basis
+ Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
+ Must be able to successfully pass a DOT physical exam, or have a current DOT medical card
**Preferred Qualifications**
+ 1-2 years of supervisory experience in a field service role preferred
**Physical Requirements and Work Environment**
This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
+ Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.
+ Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.
+ Ability to work in a stationary position for extended periods of time.
+ Ability to work at varying work-surface levels and machine operation heights.
+ Ability to move above or below workstations or retrieve items from various heights.
+ Ability to ascend and descend ladders or stairs, as required.
+ Ability to distinguish colors.
+ Ability to comprehend and follow instructions and safety procedures.
+ Ability to read, write and communicate in English
+ Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
+ Ability to count and measure accurately.
+ Ability to properly and safely use mechanical equipment and tools.
+ Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.
+ Ability to inspect products for wear, damage, and leaks.
+ Ability to respond to safety signals, alarms, and verbal instructions.
+ Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.
**Total Rewards**
+ Competitive compensation plan, with a bonus potential
+ Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire
+ 401k with company match
+ Paid vacation, holidays and sick time
**Equal Opportunity Employer **
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through 12/24/2024.
$35k-55k yearly est. 33d ago
Interim Supervisor, Patient Support
Knipper 4.5
Service supervisor job in Louisville, KY
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the Caretria Team!
The Supervisor manages program staff, activities, processing, order fulfillment and deliverables associated with assigned Program(s).
Responsibilities
Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
Coordinate and supervise the daily activities of a team pharmacy members and programs that range from routine to moderately complex. Typically, does not spend more than 5% of time performing the same work as those supervised
Assist with monitoring attendance, weekly time approval, and PTO requests
Ensures agents understand and comply with all pharmacy objectives, performance standards, and policies
Assist Team Leads with answering agent questions regarding best practices or difficult calls
Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
Identify operational issues, suggest and implement improvements
Perform QA on agent phone calls
Monitor and evaluate agent performance, train, coach, and escalate performance issues as necessary
Monitor Key Performance Indicators (KPIs) - Identify, track and utilize KPIs to achieve business objectives and drive continuous process improvement
Perform routine audits to ensure standard operating procedure (SOP) compliance
Ensures training plan is coordinated with training department for new hires.
Preparing reports and analyzing data to assist management as they determine client program goals
Working with other supervisors and management team members to support agents and maximize customer satisfaction
Keep management updated on all activities, metrics, and issues
Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or action
Monitor individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
Ensure that staff receive the training needed to be proficient in their roles
Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
Provide high quality customer service to patients and doctors while protecting patient confidentiality
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
MINIMUM JOB REQUIREMENTS:
Bachelor's Degree with three (3) or more years related experience or equivalent combination of education and experience
Three (3) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
Two (2) years of supervisory experience
Experience with HIPAA, PDMA, cGMP adverse events
PREFERRED EDUCATION AND EXPERIENCE:
Specialty pharmacy experience
Supervisory experience in a call center environment
Project management experience
Bi-lingual, English and Spanish
KNOWLEDGE, SKILLS & ABILITIES:
Ability to coach, train, and motivate employees and evaluate their performance
Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction
Personal initiative and commitment to team and organizational goals
Ability to work independently with minimal supervision
Ability to work under pressure and appropriately prioritize responsibilities
Ability to accept changing workflows and unexpected demands requiring flexibility
Excellent verbal and written communication skills
Excellent analytical, problem solving and decision-making skills
Excellent interpersonal and customer service skills
Excellent organization skills with attention to detail
Excellent typing / keyboarding skills
Ability to learn from a variety of techniques
Ability to accept ambiguity at times and apply decision making skills to determine course of action
Ability to follow established process flows
Ability to perform accurately and efficiently when inputting information into computer software
Ability to effectively multi-task
Strong computer skills including Microsoft Office products
Basic math skills
Ability to recognize subtle differences in names and numbers
Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations
PHYSICAL DEMANDS:
Location of job activities 100% inside
Extensive manual dexterity (keyboarding, mouse, phone)
Constant use of phone for communication
Noise and/or vibrations exposure
Frequently reach (overhead), handle, and feel with hands and arms
Sit for prolonged periods of time
Occasionally stoop, kneel, and crouch
Occasionally lift, carry, and move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$30k-42k yearly est. Auto-Apply 11d ago
Field Services Supervisor II
DHL (Deutsche Post
Service supervisor job in Erlanger, KY
What makes DHL great Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
We have an immediate career opportunity for a qualified Field ServiceSupervisor. The Field ServiceSupervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.
Key Responsibilities:
* Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
* Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
* Supervises warehouse sort operations processing international import and export shipments
* Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
* Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
* Charged with developing and managing relationships with Business Partners
* Responsible for development and implementation of special projects
* Ensures quality system is implemented and maintained within area of responsibility
* Manage Key Performance Indicators and cost levels
* Assists in annual budget preparation
* Provides technical product assistance to staff
* Advises staff of changes to company policies and goals
* Supervises a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
* Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
* Sets objectives and delivers results with a short-term, operational focus
* Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
* Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
* Assigns and checks work
* Heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
* Provides guidance and training
* Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
* Provides input to hiring, firing, layoff, promotion, reward, and other decisions
Skills & Qualifications:
* Complete understanding and wide application of principles, theories, and concepts in function or business area
* An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
* Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
* Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
* Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience
* Professional certification required in some areas
* Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
* Must be 18 years old
* Excellent customer service skills
* Candidate must pass pre-employment background, drug, and medical physical screening
Physical Requirements:
* Must be able to lift up to seventy (70) lbs occasionally
* Must be able to lift forty (40) lbs frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly
Employee Benefits & Incentives
DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings - 401K with company match
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: *********************************************
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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$36k-56k yearly est. 6d ago
Seasonal Call Center Supervisor
Education Works 3.8
Service supervisor job in Covington, KY
The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles and Responsibilities
Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries.
Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues.
Ensure continuous learning training modules are complete before announced deadlines.
Identify training opportunities and/or knowledge skill gaps amongst the team and collaborate with other department leaders as needed to improve agent performance.
Review daily and weekly agent scheduling to monitor agent's weekly schedule adherence and provide feedback to WFM as requested.
Review agent's daily attendance for occurrences and/or occurrence discrepancies.
Review agent timecards for accuracy, make time punch corrections as needed, and approve payroll before announced deadline.
Partner with Workforce Management and Operations Managers to ensure efficient agent scheduling and/or leadership support coverage.
Uphold EAW and Intuit's policies, standards, and compliance requirements.
Manage attendance, adherence, and behavioral expectations using EAW's progressive corrective action model, when necessary.
Foster an inclusive and engaging team culture that balances accountability with recognition.
Escalate client concerns, systemic issues, and process improvements to Operations Leadership.
Serve as a key point of contact between agents, leadership, and clients, to help ensure alignment of goals and expectations.
Attend weekly and monthly business reviews to share valuable insight into agent performance with client and better understand client's performance expectations.
Maintain excellent knowledge of company policies and procedures to assist agents with difficult customer concerns via slack and/or individual coaching sessions.
Resolve escalated customer concerns, balancing superior service with fiscal responsibility.
Perform other duties as directed by management.
Basic Qualifications
Bachelor's or associate degree required.
3 years of experience in a call center or customer service role.
Experience handling customer escalations and providing excellent customer service.
Ability to monitor, coach, and provide effective feedback to agents to meet performance metrics.
High level of integrity and professionalism in handling confidential information.
Strong computer skills and proficiency in Microsoft Office Suite.
Strong analytical and problem-solving skills.
Exhibit exceptional time management, organization, and prioritization skills.
Ability to work independently and in a team setting within a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills.
Proven success in leading a team of agents.
Ability to multi-task and perform in a fast-paced environment.
Embrace feedback and approach work with a growth mindset.
About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
$29k-40k yearly est. Auto-Apply 58d ago
Member Service Supervisor
Expree Credit Union 3.7
Service supervisor job in Frankfort, KY
Job DescriptionSalary:
Purpose:
Reporting directly to the Chief Experience Officer, this role oversees the teller and member service teams and is responsible for managing, planning, coordinating, and administering daily branch operations. The position ensures efficient, effective, and timely service delivery that enhances the overall Member experience. The successful candidate will provide strategic leadership and guidance to employees, fostering a culture of empowerment, motivation, teamwork, and innovation to consistently meet and exceed Member expectations.
Benefits
9 Paid Holidays
Paid Time Off
401k plan with employer match
Medical Insurance
Employer paid Dental and Vision Insurance
Employer paid Life Insurance and Long-Term Disability
Position Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides continual positive support for the Credit Union's quality service and friendliness initiatives, including reinforcing the importance of exceeding Member Service expectations to branch employees.
Assists in creating a motivational atmosphere - coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to employees - to encourage employees to progressively raise their level of Member Service skills and knowledge of Credit Union products and service offerings.
Composes and conducts employee performance evaluations and disciplinary actions, as well as prepare employee skill assessments, perform skill observations and facilitate employee coaching sessions.
Develops an understanding of the Credit Union's products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-promote.
Assesses risks in all financial transactions and new accounts executed by employees.
Competently performs all duties of the Teller and Member Service representative roles.
Other duties as assigned
Education/Experience/Licenses
College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired.
High school diploma or GED equivalent is required.
Minimum of three (3) years progressively responsible experience in leadership and/or supervision within a financial institution required
Skills
Understands how to properly secure cash, keys, negotiable items, and follows established security standards and procedures used in financial services industry.
Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling.
Must have the ability to use related computer software and Microsoft Office applications.
Provide exemplary member service experience.
Excellent time management skills and possess the ability to multitask.
Professional verbal and written communication skills.
Ability to build rapport and work well in a team environment.
Expree Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$26k-39k yearly est. 10d ago
Customer Service
Donatos Pizza
Service supervisor job in Ashland, KY
Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary; mid-shifts and closing shifts, weekday and weekend shifts, holidays, or even the length of the shift or the store location may affect the tasks performed. Your shifts will be challenging, fun, and likely different from the previous shift! Typical duties include stocking paper products, cleaning as needed, working the window or front registers, greeting customers in a friendly and timely manner, and serving Donatos pizza with a smile.
Requirements:
Must be able to perform the essential functions of this position safely while meeting productivity standards
Able to stand and/or walk entire shift
Able to lift up to 20 pounds consistently and up to 50 pounds occasionally
Occasional bending and twisting
Duties & Responsibilities:
Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window.
Ensures the shift is ready for revenue by completing food prep, stocking, and cleaning.
Sets the next shift up for success.
Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty.
Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed.
Folds pizza boxes.
Effectively communicates with customers, co-workers, and managers in person or over the telephone.
Takes customer orders at the register.
Completes the meal by offering suggestive sell items to the customers.
Offers to refill drinks, provides plates and napkins as needed, and answers customer questions.
Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness.
Follows detailed food recipes while completing subs, pizzas, and salads for customers.
Full-fill customer orders and verify the accuracy of orders.
Provide a friendly and welcoming environment for customers.
Work schedule
Weekend availability
Monday to Friday
Supplemental pay
Tips
Benefits
Flexible schedule
Employee discount
$27k-40k yearly est. 60d+ ago
Customer Service
Arnold Family of Restaurants, LLC
Service supervisor job in Berea, KY
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$26k-38k yearly est. 22d ago
Custodial Assistant Supervisor (2 positions)
NKU
Service supervisor job in Kentucky
Primary Responsibilities Supervise and monitor all 2nd shift custodial services including, but not limited to cleaning of classrooms, restrooms, hallways, offices, labs, etc.; Respond to service/maintenance calls which can occasionally include cleaning up spills of an unpleasant nature as well as bodily fluids; Train, prioritize, schedule, assigning and complete custodial duties as necessary; Establish programs for cleaning and servicing facilities ensuring routine coverage of all cleanable building and floor space. Ensure subordinates have proper equipment, supplies & materials required to complete daily work assignments; Monitor the quality & quantity of employee performances on a daily basis; Responsible for SMART inspect. Strongly promote safety awareness. Monitors and ensures that PPE (personal protective equipment) is worn and ensure proper procedures and precautions are followed to allow for the safety of personnel, equipment, and University property. Report observed safety concerns or other problems needing the attention of other Operations & Maintenance crews. Inform Supervisor and/or Assistant Director of Facilities Services of employee performance issues or concerns; participate in pre-employment interviews and hiring process; oversees training of new employees; participates in all employee performance evaluation processes and progressive disciplinary program; Provide detailed documentation of completed work as well as product/equipment efficiency; Assist with the annual key inventory verification; provides strong leadership; effectively communicates with departmental personnel as well as entire university and regional community; any other related duties as assigned by supervisory personnel.
Qualifications
High School/ GED graduate required. Extensive knowledge & experience of cleaning procedures and equipment; Must possess at least 2 years of related experience & 3 years of supervisory experience; Must possess a valid driver's license; Must possess above average computer skills, experience with SchoolDude or CMMS and Timekeeping system preferred. Must be able to perform medium heavy to maximum physical exertion with ability to occasionally lift up to 50 lbs. or more; Requires ability to work any/all hours necessary including weekends and outside normal working schedule to meet the needs of the university and Operations & Maintenance Department. Any candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law.
Work Schedule
1st shift Mon-Fri 4:30am-1:00pm 2nd shift: Mon - Thurs 3:00 PM - 11:30 PM Friday 2:00 PM -10:30 PM Summer Schedule: 2:00 PM -10:30 PM
$25k-35k yearly est. 60d+ ago
Client Service Supervisor
Help at Home
Service supervisor job in Frankfort, KY
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a fully remote **Client ServiceSupervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. The pay range for this role is $20-$22 per hour based on experience and location.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care ServiceSupervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$20-22 hourly 12d ago
Male Patient Center Supervisor (Full-time)
Avertest
Service supervisor job in Louisville, KY
Location: covers Tompkinsville, Glasgow, Brandenburg, Louisville, Brownsville, Greenville, Hopkinsville AND Clinton, KY Pay: $19.00 per hour About Averhealth At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
* Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
* Lead, coach, schedule, and support testing center staff
* Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
* Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
* Ensure accurate documentation, quality control, and timely reporting
* Address patient concerns professionally and promote a recovery-focused environment
Schedule
* Full-time: Typically between 35-40 hours per week
* Must have flexibility for varying shifts due to random testing needs
* Primary hours: could be as early as 4:00am and as late as 8:00pm, need 7 day per week availability
* Schedules are provided approximately one week/one month in advance
What We Offer Full-Time Employees
* Medical, Dental, and Vision insurance
* Short- and Long-Term Disability
* Life insurance with employer contribution
* Guaranteed 1.25% raise every 6 months
* 401(k) with employer match
* Annual uniform reimbursement (scrubs)
* Instant access to earned wages - no waiting for payday
* Referral bonuses
* Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
* 3 weeks of paid time off in your first year
* Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
* High school diploma or GED; additional education preferred
* Supervisory or team-lead experience (required)
* Strong communication, organization, and problem-solving abilities
* Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
* Comfortable working with biological specimens and standing for extended periods
* Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$29k-43k yearly est. 14d ago
Male Patient Center Supervisor (Full-time)
Averhealth 3.8
Service supervisor job in Louisville, KY
Location: covers Tompkinsville, Glasgow, Brandenburg, Louisville, Brownsville, Greenville, Hopkinsville AND Clinton, KY Pay: $19.00 per hour
At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
Lead, coach, schedule, and support testing center staff
Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
Ensure accurate documentation, quality control, and timely reporting
Address patient concerns professionally and promote a recovery-focused environment
Schedule
Full-time: Typically between 35-40 hours per week
Must have flexibility for varying shifts due to random testing needs
Primary hours: could be as early as 4:00am and as late as 8:00pm, need 7 day per week availability
Schedules are provided approximately one week/one month in advance
What We Offer Full-Time Employees
Medical, Dental, and Vision insurance
Short- and Long-Term Disability
Life insurance with employer contribution
Guaranteed 1.25% raise every 6 months
401(k) with employer match
Annual uniform reimbursement (scrubs)
Instant access to earned wages - no waiting for payday
Referral bonuses
Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
3 weeks of paid time off in your first year
Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
High school diploma or GED; additional education preferred
Supervisory or team-lead experience (required)
Strong communication, organization, and problem-solving abilities
Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
Comfortable working with biological specimens and standing for extended periods
Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.
$24k-32k yearly est. 10d ago
Client Services
Theratree
Service supervisor job in Owensboro, KY
TheraTree's Mission & Purpose
TheraTree's purpose is to support the whole child: mind, body and spirit.
Our therapeutic services treat:
Minds by sprouting learning and strategies for life.
Bodies by cultivating strong, agile muscles and motor skills.
Spirits by planting the seeds of happiness and confidence to flourish.
Job Description
Who we are:
TheraTree is a pediatric therapy practice in Western Kentucky who is committed to growing minds, bodies, and spirits through Occupational Therapy, Speech Therapy, Physical Therapy, Behavioral Therapy, and Mental Health Therapy. We're out to create thriving children who's voices are heard, bodies that move, they are independent experiencing a life they love, and are in turn an inspiration for what is possible in life.
Relocation assistance resources are available upon request.
General Job Duties & Responsibilities:
Solves problems through investigation using data.
Meets deadlines for programs, projects, and tasks.
Maintains professional and technical knowledge.
Attends meetings and presents on products, sub-products, statistics, and sub-statistics.
Sets weekly, monthly, and annual targets to ensure annual goals are met.
Responsible for maintaining expected statistics of post.
Receptionist Purpose: To receive communication from the public and ensure all parts of the check in process (including payment collection) are timely and complete through effective communication with clients, patients, and professionals leaving people understood and taken care of.
Responsible for a welcoming environment into the clinic
Checks in clients to their appointments.
Collects all payments at check in.
Responsible for receiving communication into the clinic (Phone calls, voicemails, packages etc) .
Responsible for retail sales.
Well-educated on hat and how their role affects the function of the company.
Skilled and completing duties effectively and efficiently.
Patient Scheduling Purpose: Efficiently schedule evaluations and treatment appointments that maximize all available resources of staff, space, and equipment.
Maintains documentation logs and statistic as related to post
Schedules client appointments that are efficient and maximize all appointment opportunities.
Responsible for patients arriving at their appointment on time and filling a cancelled appointments with a new appointment.
Responsible for client attendance and implements strategies to get clients to attend their prescribed frequency and celebrates that do this.
Schedules travel for therapy providers.
Responsible for clear communication between the clinic and clients.
Billing Accounts Purpose: Ensures clients pay for services rendered so that funds can be distributed healthily throughout the organization.
Responsible for billing account invoices by ensuring all co-pays, deductibles, and co insurances are determined and noted adequately in the patient chart, ensuring all payments are collected at the time of service, and that any uncollected payments are invoiced to clients weekly.
What you'll love about us....
Our Investment in You:
Bonus Pay for more kids helped
Stable Base pay
We help you plan, track, and achieve bonuses
Health Benefits
Retirement Plans
Paid Time Off
Seven Paid Holidays
Paid Continued Education
72% of our revenue is spent on payroll
We Grow Your Skill Set
Paid Management Training
Mentorships Available
Educational Data based
Great team that works together
Company culture that values empowerment, responsibility, leadership and integrity.
5% of our revenue is spent on education
Opportunties To Shine
Promotion & Director Opportunities
Leadership Bonuses reward your investment in others
Opportunities to mentor and educate others and be rewarded
Give back with us through community engagement
Live Your Purpose
Be a remarkable contribution to a child's life.
Support the whole child with our complimentary multidisciplinary team approach.
Celebrate patient success such that they are an inspiration for others!
Be rewarded for your patient's success in a variety of ways!
Our Management team cares and supports you to help your team.
Live a life you love knowing you were the difference.
Staff Share Success...
“I Love our bonus program! It gives a ton of motivation to staff!” - Arrielle, RBT
"I love growing minds, bodies, and spirits at TheraTree Pediatric Services! What a wonderful and inspiring job! I love being able to see kids have fun while meeting goals to build many different developmental skills they need for everyday life. I have seen many successes with many different children even in my short time of being at Theratree Pediatrics. Whether it be attending to a given task for 10 minutes or transitioning without caregiver for the first time…We love to see such BIG successes that might seem so small to others. Even SMALL STEPS MAKE FOR GREAT ACCOMPLISHMENTS AND MILESTONES! I love to see children and their families leaving therapy happy and knowing they have accomplished something great! They always say find a job that you enjoy, and you will never have to work a day in your life. That is exactly what I have found in working for this company and with the many children here! I love my job and the rewarding nature of helping grow minds, bodies and spirits!" - Ms. Faith, MS, OTR/L
“There is a sweet client that has been working on feeding at our clinic. Today we completed a telehealth session during breakfast time. He had picked out all his food for his plate and was ready when he joined. He picked out peaches, blueberries, banana, pancakes, and eggs. He took at least 4 bites of everything! Mom even shared that he ate a whole hamburger yesterday. This is so big and we are excited that he is taking steps toward being able to eat food with his family and friends.” - Kaitlin, MS, OTR/L
“My son started at TheraTree almost 2 years ago. At the time he was missing milestones and I could tell he had some sensory issues. TheraTree has helped Andy in so many ways. He has overcome challenges in his everyday life and has overcome some sensory issues. Cole has helped him at first to brush his teeth correctly and overcome sensory issues such as hair cutting, using a toothbrush and food textures. Cole has also been helping my son with being able to stay on task and stay focused when he is overstimulated. Cole has taught Andy to take turns and to be able to share with others. Since Andy has been going to TheraTree he is more focused, and is right on track. Andy has developed new motor skills and social skills. Andy has become a brighter kid. Thank you TheraTree and Cole for all you do for us!” Andy's Mom
Hear more from our team: **************************************************
My UNIQUE ROLE: I have a radical idea about my role in healthcare. The children in our community cannot be fixed. Because to be fixed, you must be broken. our kids and our families are not broken. They may be facing challenges; challenges that are real valid and affecting their life. I see that. It IS my role to give children and families access to living happy, healthy, and well balanced lived. This access is created through developing the skills and giving the tools for living life. It's an access for their VOICE to be heard, their BODY to move, and to become INDEPENDENT. The children and families who walk through my doors are not broken, they are perfectly imperfect humans and I believe this to our core. It is my mission to create a community aligned in this vision; to give children and families access to happy, healthy and well-balanced lives through removing barriers. Together, we grow minds, bodies, and spirits. - Jessica Hatfield, Owner/CEO
Requirements
Education
High School Diploma/GED
Experience
Entry
Compensation
Amount
$30,000 - $57,500
Interval
Year
Additional benefits
Job boards
Posted on
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Job type
Full Time
Country
United States
State
ky
City
Owensboro
Postal code
42303
Notification
Assessment results New candidate added Application received Reference added Reference completed Reference RejectedResume received One-way video interview completed Text message received
Managers
Stephen keel
Posting creator
Jessica Hatfield
Additional Information
We are an Equal Opportunity Employer offering the right candidate a unique opportunity to learn, grow, and remain passionate about working with pediatrics. We also offer a comprehensive benefits plans, include a retirement plan with employer match. Professional development opportunities and support also offered, in the applicable field to support our therapists in their continuing education and growth.
Interested and qualified candidates should submit their resume and cover letter.
M/F/D/V AA/EOE
$30k-57.5k yearly 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Service supervisor job in Hebron, KY
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restritctions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
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$25k-32k yearly est. Auto-Apply 47d ago
Member Service Supervisor
Expree Credit Union 3.7
Service supervisor job in Frankfort, KY
Purpose:
Reporting directly to the Chief Experience Officer, this role oversees the teller and member service teams and is responsible for managing, planning, coordinating, and administering daily branch operations. The position ensures efficient, effective, and timely service delivery that enhances the overall Member experience. The successful candidate will provide strategic leadership and guidance to employees, fostering a culture of empowerment, motivation, teamwork, and innovation to consistently meet and exceed Member expectations.
Benefits
9 Paid Holidays
Paid Time Off
401k plan with employer match
Medical Insurance
Employer paid Dental and Vision Insurance
Employer paid Life Insurance and Long-Term Disability
Position Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides continual positive support for the Credit Union's quality service and friendliness initiatives, including reinforcing the importance of exceeding Member Service expectations to branch employees.
Assists in creating a motivational atmosphere - coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to employees - to encourage employees to progressively raise their level of Member Service skills and knowledge of Credit Union products and service offerings.
Composes and conducts employee performance evaluations and disciplinary actions, as well as prepare employee skill assessments, perform skill observations and facilitate employee coaching sessions.
Develops an understanding of the Credit Union's products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-promote.
Assesses risks in all financial transactions and new accounts executed by employees.
Competently performs all duties of the Teller and Member Service representative roles.
Other duties as assigned
Education/Experience/Licenses
College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired.
High school diploma or GED equivalent is required.
Minimum of three (3) years progressively responsible experience in leadership and/or supervision within a financial institution required
Skills
Understands how to properly secure cash, keys, negotiable items, and follows established security standards and procedures used in financial services industry.
Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling.
Must have the ability to use related computer software and Microsoft Office applications.
Provide exemplary member service experience.
Excellent time management skills and possess the ability to multitask.
Professional verbal and written communication skills.
Ability to build rapport and work well in a team environment.
Expree Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$26k-39k yearly est. 60d+ ago
Male Patient Center Supervisor (Full-time)
Avertest
Service supervisor job in Glasgow, KY
Location: covers Tompkinsville, Glasgow, Brandenburg, Louisville, Brownsville, Greenville, Hopkinsville AND Clinton, KY Pay: $19.00 per hour About Averhealth At Averhealth, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you're passionate about helping others and want to start a meaningful career, we'd love to have you on our team.
Position Summary
The Male Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You'll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Key Responsibilities
* Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
* Lead, coach, schedule, and support testing center staff
* Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
* Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
* Ensure accurate documentation, quality control, and timely reporting
* Address patient concerns professionally and promote a recovery-focused environment
Schedule
* Full-time: Typically between 35-40 hours per week
* Must have flexibility for varying shifts due to random testing needs
* Primary hours: could be as early as 4:00am and as late as 8:00pm, need 7 day per week availability
* Schedules are provided approximately one week/one month in advance
What We Offer Full-Time Employees
* Medical, Dental, and Vision insurance
* Short- and Long-Term Disability
* Life insurance with employer contribution
* Guaranteed 1.25% raise every 6 months
* 401(k) with employer match
* Annual uniform reimbursement (scrubs)
* Instant access to earned wages - no waiting for payday
* Referral bonuses
* Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
* 3 weeks of paid time off in your first year
* Supportive team culture and career growth opportunities - many of our leaders started in this role
Qualifications
* High school diploma or GED; additional education preferred
* Supervisory or team-lead experience (required)
* Strong communication, organization, and problem-solving abilities
* Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
* Comfortable working with biological specimens and standing for extended periods
* Must have reliable transportation and valid driver's license
Equal Opportunity Employer
Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.