Direct Support Team Lead
Service supervisor job in Geneva, OH
REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.
Team Lead
Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.
Provide leadership and supervision to staff in the residence and community while providing direct services to individuals we serve.
Attend training for individuals served to assure their objectives, and company goals are achieved.
Participate in community outings, house orientation to all new employees, serve as a role model to staff assuring that documentation is completed accurately and timely.
Assist with house staffing needs and staff recruitment.
Review individuals served progress, coordinate, and implement shift objectives.
Provide for the delivery of services such as skills training, job coaching, behavior management according to the Individual Plan (IP) and/or treatment team.
Every other weekend is required.
On call requirements for scheduling assistance and shift responsibilities required.
This role we be mostly direct-care with other requirements as well (shopping, home upkeep, ect...)
Qualifications:
High School Diploma or equivalent.
Two years' experience in providing direct services in the human services field.
Current driver's license, car registration, and auto insurance.
Current CPR/First Aid Certification Strong leadership qualities and effective communication skills.
Acute attention to detail and ability to problem-solve.
A reliable, responsible attitude and a compassionate approach.
A commitment to quality in everything you do.
You will make a difference every day and help to provide quality of life-enhancing services to the individuals we serve.
Why Join Us?
Full-time
Full compensation/benefits package for full-time employees.
401(k) with company match.
Paid time off and holiday pay.
Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.
Enjoy job security with nationwide career development and advancement opportunities.
We have meaningful work for you - come join our team -
Apply Today!
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
Diesel Service Supervisor
Service supervisor job in Sandusky, OH
Ohio Truck Sales is seeking a driven and experienced Diesel Mechanic Supervisor to lead the mechanical operations of our semi-truck reconditioning facility. This role is responsible for overseeing service writing, scheduling, quality repairs and team development while maintaining the highest standards of quality. The Mechanical Supervisor plays a critical role in mentoring diesel technicians on proper repair methods, ensuring consistent, top-tier reconditioning. As a key department leader, this individual will collaborate closely with other recon teams to achieve its overall monthly goals.
Key Responsibilities / Essential Job Functions
Lead daily operations of the Mechanical Department and diesel mechanics, ensuring efficiency and quality of work.
Oversee service writing and work order process to capture all necessary repairs and create accurate orders.
Manage Quality Control and hold the team accountable to documented standards.
Manage daily flow and scheduling to achieve monthly unit goals.
Conduct daily morning huddles with your team and maintain regular communication with the Reconditioning Manager
Train, coach, and counsel employees to improve performance; Uphold quality and standard repair times.
Coordinate and drive housekeeping efforts and maintenance activities for shop equipment
Resolve attendance issues, conflicts, and performance improvement plans.
Ensure compliance with company policies, safety protocols, and environmental regulations.
Perform other assigned duties or projects related to department needs.
Required Education, Skills & Abilities
High School Graduation or equivalent
5+ years of diesel mechanical experience
5+ years Management experience
Must have strong management characteristics
Electrical aptitude preferred
Must have proven successful experience leading a team of 8+ employees
Microsoft Office (Word, Excel, Outlook)
Field Services Project Manager
Service supervisor job in Grafton, OH
Title: Field Services Project Manager
Schedule: M-F
Duration: Permanent
Must Have:
Bachelor's degree in Chemistry, Environmental Engineering, or a related field. Equivalent experience will be considered.
Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution. Sales experience is a plus.
Ability to provide technical proposals and price estimates for projects.
Strong working knowledge/understanding of environmental and related regulations (RCRA, OSHA, DOT, etc.) is required.
Working knowledge of various hazardous waste disposal technologies (incineration, wastewater treatment, landfill, fuel blending, etc.)
Must possess the ability to work independently and in a team oriented, collaborative environment.
Must be able to conform to shifting priorities, demands and timelines.
Must possess and demonstrate the ability to grow and expand field service capabilities and meet our sales budget objectives.
Must have the desire and ability to travel extensively (Day trips and up to 5 overnights a month)
Day to day:
Responsible for providing business plans, project plans, forecasting both revenue and expenses, and providing input to strategic planning in coordination with RIS, RTS, and RES.
Develops and coordinates site safety plans, coordinates resources and project materials, and oversees on-site supervision for the completion of field work.
Negotiates with other department managers for the acquisition of required personnel from within the Ross companies, when required.
Coordinates billing and related activities with our RES accounting department, RES sales department, and our customers.
Manages and coordinates field service activities between the customer and the Ross companies.
Oversees supervision of internal and/or external labor on an as-needed basis to complete Field Service Projects.
Serves as a technical advisor in the field, ensuring that materials are properly sampled, characterized, profiled, manifested, segregated, packaged, shipped, and to perform industrial services in a safe and compliant manner.
Serves as liaison between the customer and the Ross companies: Builds relationships with vendors, customers and subcontractors to ensure work is performed effectively and within regulatory guidelines.
Provides project proposals and estimates to the customer and/or RES for Field Service Projects.
Provides technical support for the RES sales force including traveling to job sites, providing technical support for our customers, and providing customer based solutions grow our field service capabilities.
Supervises and directs the work of the Field Service Project Coordinator including performance management, time management, goal setting, etc.
Controls business expenses and maximizes project profitability.
Works with RIS to coordinate Corrective Actions on our customer's waste receipts (special repackaging, box/tanker heel clean-outs).
Wears personal protective equipment (PPE) as needed and in accordance with safety policies and procedures.
Enters confined spaces as required and in accordance with safety policies and procedures.
Works indoors and outdoors.
Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.
Associate Lead, Customer Commercialization
Service supervisor job in Orrville, OH
Your Opportunity as the Associate Lead, Customer Commercialization
The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. In this position, you will own customer business planning to enable category and customer growth and represent customer strategies to key internal constituents. You will translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. You will directly support the Grocery East Account teams.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Run Customer & JMS Business Planning
Develop and communicate customer roles and strategies within the Strategic Business Area (SBA)
Coordinate with internal functions to drive the customer planning process
Lead key customer planning activities internally - line reviews, innovation meetings, Joint Business Planning (JBP) and Top-to-Top meetings
Assist customer teams with Customer Strategic Plan build, roll-up and review
Execute against plan and monitor results against objectives (volume, spending, profit)
Tailor business drivers to meet customer key initiatives and growth drivers
Identify demand-creating solutions for customer-specific execution with the goal of achieving SBA plans
Validate assumptions against key metrics (ROI, on strategy, etc)
Coordinate with necessary internal functions (Brand Commercialization, Revenue Growth Management, Customer Finance, Demand Planning, Customer Logistics, etc) to support key customer initiatives
Develop customer plans, budgets, and profit goals tied to JBP
Own final approval of customer specific plan
Work with Post Event Analytics/Sales Analyst to validate inputs and assumptions
Track progress against customer plan, supporting identification & action planning for risk and opportunity
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Bachelor's degree
3+ years of CPG experience
Customer / sales facing experience
Proficiency in Microsoft Office
Proficiency in Spotfire, CAS or similar platforms
Demonstrated ability to build relationships with cross-functional partners to drive business results
Demonstrated understanding of customer strategies and retail environment
Additional skills and experience that we think would make someone successful in this role (not rquired):
Prior experience and demonstrated understanding of an accrual-based trade system
Prior experience in other commercial areas including Sales, Marketing, Category Leadership, etc
Experience/interactions with Grocery retail
Learn more about working at Smucker:
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Follow us on LinkedIn
#LI-Hybrid
Auto-ApplyCustomer Service Supervisor
Service supervisor job in Brecksville, OH
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
Manage and train customer service reps.
Obtain extensive knowledge of AMT's product line and company policies.
Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
Troubleshoot/problem solve with customers via phone and email.
Obtain feedback from customers regarding product and service performance.
Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
Perform annual performance reviews of all CS reps.
Collaborate with other departments to resolve complex issues and improve processes.
Must be a team player with excellent communication skills.
Handle daily invoicing.
Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
Handle escalated customer issues with professionalism and resolution-focused communication.
Maintain and update accounts in the ERP system.
Prepare and present reports on team performance, customer satisfaction, and service trends.
Monitor performance metrics, call quality and response times to ensure service excellence.
Foster a positive and customer-centric culture within the team.
Supervise, train, and mentor a team of customer service representatives.
Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
Strong interpersonal and communication skills, both verbal and written.
Proven ability to coach, motivate, and lead a team.
Excellent problem-solving and conflict resolution abilities.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
401k: AMT matches 100% of your contribution, up to 3% of your salary.
Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
Family-oriented, Positive Working Environment
Discretionary Yearly Raises
On-site Vending & Gym
Annual Employee Appreciation Picnic
Tuition Reimbursement
Employee Referral Bonus Program
Employee Assistance Program
Field Service Supervisor
Service supervisor job in Bedford, OH
Full-time Description
Lead. Mentor. Build the Future.
At DCOMM, we're connecting communities and powering progress through reliable broadband and communications infrastructure. As we continue to grow, we're looking for a Field Service Supervisor to lead by example - supporting and guiding local technicians, improving field performance, and helping drive our mission of excellence and customer satisfaction.
This is a hands-on leadership role for someone who's as comfortable solving technical challenges in the field as they are coaching others toward success. If you're an experienced cable or broadband technician ready to take the next step, this opportunity is for you.
Requirements
What We're Looking For?
2+ years of experience in the cable or broadband industry
Strong technical skills and the ability to lead and motivate others
High school diploma (or equivalent) required
Valid driver's license and clean driving record
Physical ability to work at heights, lift heavy equipment, and work in various weather conditions
Strong communication skills, attention to detail, and commitment to safety
What You'll Do
Lead, train, and mentor field technicians to ensure quality and safety standards are met
Troubleshoot and repair service issues with professionalism and minimal supervision
Support field operations and office staff to ensure efficient workflow and documentation
Communicate clearly with customers, delivering exceptional service and building trust
Ensure vehicles, tools, and equipment are maintained and ready for daily operations
Help identify and implement process improvements to increase team productivity
Promote teamwork, accountability, and a positive culture across the field team
Why Join DCOMM?
Weekly pay - consistent, reliable income
Competitive compensation based on experience
Company vehicle provided (with maintenance and fuel)
Health insurance & paid time off
Flexible scheduling and opportunities for advancement
Work with a company that values leadership, innovation, and teamwork
DCOMM | Build Skills. Build Connections. Build Your Future.
COMMITMENT TO EQUAL OPPORTUNITY
DCOMM is an Equal Opportunity Employer. We are committed to fostering an inclusive and equitable workplace where diversity is celebrated. We do not discriminate based on race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Supervisor, Behavioral Health Services
Service supervisor job in Painesville, OH
Full-time Description
At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:
Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
Robust earned paid time off program (PTO)
Federal Loan Forgiveness Program (available on eligible roles)
Professional Development Support
SCOPE OF ROLE
Reporting to the Manager, Behavioral Health Services, the Supervisor, Behavioral Health Services will provide oversight and clinical direction for a team of treatment providers including counseling, case management and peer support professionals. The Supervisor, BH Services will provide exemplary clinical and administrative leadership, maintain professional demeanor in appearance and communication, and serve as an excellent representation of leadership and the organization.
HOW YOU'LL SUCCEED
Supervise and oversee the daily objectives of the Behavioral Health Services team.
Provide oversight of service provision for a team of 12-15 staff members to ensure that the team delivers high quality and effective treatment to patients in a safe and healthy clinical environment.
Provide ongoing training, coaching, consultation and support to supervisees.
Utilize technology and performance metrics to monitor employee and team performance.
Provide ongoing assessment and monitoring of supervisees' individual performance, including clinical competencies, productivity, and adherence to policies and procedures.
Document staff progress in clinical supervision logs and performance reviews.
May provide clinical supervision to staff seeking independent licensure or supervisory designation, per the policies and practices of their licensing board.
Offer professional growth opportunities to supervisees and BH teams to enhance clinical functioning and continuous development.
Actively lead team meetings and process improvement initiatives to continuously improve work productivity, work flows and efficiency of the team.
Work effectively with teams to achieve mutual goals while encouraging individual contributions and responsibility.
Encourage your team's active engagement and participation in all staff meetings and trainings.
Serve as a role model for safe and effective crisis management by actively responding to crisis situations, adhering to agency emergency protocols, and educating staff on safety protocols and best practices for crisis intervention.
Exhibit a clear understanding of and adherence to incident reporting, patient rights and grievance procedures and mandated reporting.
Maintain high ethical standards and serve as a leader and role model in recognizing and resolving ethical dilemmas.
Ensure that clinicians operate within their scope of practice.
In consultation with the legal department, guide staff through activities involving the criminal justice/legal system.
Assist the Manager, Behavioral Health Services with program development.
Conduct quality peer reviews, utilization review, quality assurance, and level of care reviews.
Monitor and ensure compliance with CARF, OHMAS and professional standards.
Maintain clear communication with referents and designated liaison persons.
Assist Manager, Behavioral Health Services with interviewing potential employees and onboarding new hires.
Comply with all agency policies and procedures.
Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
May be required to perform telehealth services as determined by Signature Health.
Produce accurate, timely and professional clinical documentation within scope of practice.
Complete compliance training provided by Signature Health and adhere to all compliance requirements.
Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
Other duties as assigned.
Requirements
KNOWLEDGE & EXPERIENCE
Master's Degree required.
Valid unencumbered, LISW-S, LPCC-S, or IMFT-S license in the state of Ohio required.
American Heart Association (AHA) Basic Life Support (BLS) certification required.
High proficiency with computer software including but not limited to health information management system, billing software, insurance websites, and Microsoft Office.
WORKING CONDITIONS
Work is normally performed in a typical interior/office/clinical work environment.
While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
Requires periods of sitting, standing, telephone, and computer work.
Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
Possible exposure to blood borne pathogens while performing job duties.
Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
Sufficient dexterity to operate a PC and other office equipment.
This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.
All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.
Supervisor, Operations (3rd shift) (Mentor, OH, US, 44060)
Service supervisor job in Mentor, OH
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Operations Supervisor is responsible for planning, organizing, and supervising daily production activities, and ensuring that products are delivered in accordance with Customer requirements, while complying with applicable company, quality, and regulatory standards. The supervisor will train and coach production employees in creating and sustaining a lean culture aligned with the company's Vision, Mission and Values. By utilizing key leadership principles of respect, humility, and leading by example, the supervisor will create a positive work environment by engaging employees in the continuous improvement of Safety, Quality, Delivery and Cost initiatives.
Shift Hours: Monday - Thursday 7:00 PM - 5:30 AM
What You'll do as a Operations Supervisor
* Ensures attainment of daily/weekly of production plan by ensuring communication between the cells / shifts, sharing best practices, prioritizing countermeasures among production cells and ensuring proper job performance of all team members.
* Meets Customer needs through creative solutions. Responds with a sense of urgency and aligns activities, focusing on the needs and requirements of the Customer.
* Ensures immediate response to abnormalities through identifying, documenting, and segregating nonconforming material. Monitors operational status on all equipment/tools including calibration and certification, escalates as needed.
* Facilitates a safety culture, performs safety audits to ensure proper use and condition of Personal Protective Equipment (PPE), machines, and safeguards, trains individuals on safety procedures and expectations, leads investigations of near misses / incidents and facilitates the implementation of safety and ergonomics improvements.
* Drives optimum employee performance, talent and talent development. Provides growth, training, and development opportunities to employees. Drives results through effective coaching, and counselling of staff and setting meaningful and measurable goals.
* Champions' idea generation system across departments through providing support to team members in generating and implementing ideas. Ensures idea generation board is updated and best ideas implemented are presented weekly to facility management.
* Evaluates performance and escalates needs through proper managing and coaching of team members in relation to SQDC board meetings and daily standard reports (daily production, material requirements, etc). Drive attainment of and improvements in safety, quality, delivery, and cost (SQDC) performance.
* Executes, audits, and drives continuous improvement of 5S in department according to STERIS standards. Challenges current state, seeking opportunities to make incremental improvements daily and identifying solutions to remove waste from production activities.
* Screens and selects qualified individuals for positions, conducts performance reviews, determines salary adjustments, work schedules, promotions, training, and effectively addresses employee relations situations and manages conflict.
* Teaches, coaches, and leads problem-solving methodologies and tools to improve safety, quality, delivery, and cost (SQDC) performance. Provides daily coaching of Team Leaders and
* Operators on job duties and explanations of the "why" behind Lean principles and tools. Covers Team Leader absences to maintain the flow and efficiency of the work area.
The Experience, Skills, and Abilities Needed
Required:
* Associate Degree; High School Diploma or GED, and 8 years of experience in manufacturing operations in lieu of a degree.
* 4+ years of manufacturing operations experience.
* 3-5 years of supervisory or leadership experience.
Preferred:
* Experience with a medical device or regulated environment.
* Certified Weld Inspector (CWI).
* Formal Weld Training.
* Experience with welding equipment.
* Experience working within a lean environment.
* Hands-on experience in an MRP systems environment.
Other:
* Demonstrates effective communication with internal and external Customers, with the proven ability to show tact and diplomacy while working with others in a variety of situations.
* Demonstrates the ability to make sound and accurate judgments; includes appropriate people in the decision-making process; makes timely decisions.
* A responsible self-starter, someone who is proactive and who exemplifies a positive attitude.
* Demonstrated team-building and coaching skills.
* Demonstrated ability to work effectively and drive results in a fast-paced environment with multiple priorities.
* Proficient in computer skills, including Microsoft Office applications.
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
* Market Competitive Pay
* Extensive Paid Time Off and (9) added holidays
* Excellent Healthcare, Dental and Vision Benefits
* Long/Short Term disability coverage
* 401(k) with company match
* Maternity & Paternal Leave
* Additional add-on benefits/discounts for programs such as Pet Insurance
* Tuition Reimbursement and continued educations programs
* Excellent opportunities for advancement and stable long-term career
Pay range for this opportunity is $67,362.50 - $87,175.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
Tax Senior /Supervisor
Service supervisor job in Fairlawn, OH
Tax Senior/Supervisor
Manages one or more client engagements simultaneously, ensuring overall success of each project
Establishes work schedules through effective use of project management skills
Prepares both simple and complex individual and business tax returns
Researches tax questions; studies tax laws for potential tax savings
Drafts client reports and other client communications
Actively advises, trains and coaches team members; provides consistent recognition and feedback to team members
Provides timely feedback to managers when preparing performance evaluations of staff accountants
Contributes to internal committees + seeks projects when available
Adheres to the firm's mission + core values
Requirements
Qualifications
Senior: 2+ years prior tax prep experience in public accounting
Supervisor: 3+ years prior tax prep & review experience in public accounting
CPA preferred
Bachelor's degree in accounting required
Intermediate Microsoft Excel skills required
Strong interpersonal + communications skills
Excellent problem solving and project management skills
A positive attitude, outstanding client service skills, and a desire to learn + grow!
Benefits
Auto-ApplyCustomer Service Supervisor
Service supervisor job in Akron, OH
Requirements
Education And Experience (E = Essential D = Desired)
High school education or equivalent required
At least 2 years Front End Retail experience preferred
At least 2 years supervisory experience preferred
Knowledge, Skills, Abilities
Demonstrated ability to plan, organize, direct and control
Interpersonal skills
Basic computer skills using the windows operating system including internet, printing, and email
Basic usage of Microsoft Office Suite including Outlook, Word, and Excel
Excellent cash handling skills
General knowledge of store products
Physical Requirements
Bending
Standing
Communication (Verbal)
Carrying 30 lbs.
Reading
Walking
Hearing ( Auditory)
Reaching
Telephone Usage
Lifting 30 lbs.
Writing
Grasping
Operating Equipment
Sight or Peripheral Vision
Salary Description $17.00 - $18.50/hr.
Dining Services Supervisor
Service supervisor job in Akron, OH
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Auto-ApplyCustomer Service Supervisor
Service supervisor job in Twinsburg, OH
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
Supervisor of Advocacy Services: Domestic Relations Court
Service supervisor job in Akron, OH
Title: Supervisor of Advocacy Services: Domestic Relations Court FLSA Status: Salary / Exempt Job Type: Full Time Compensation: $40,000-$50,000 annually Day Schedule: Monday - Friday Shift Schedule: 8:00am - 4:00pm On-Call Requirements: Yes SUPERVISOR OF ADVOCACY SERVICES About Us:
Victim Assistance Program is one of the first victim services agencies in the United States, Victim Assistance Program (VAP) is committed to building upon the foundation established by our founder in 1972. We are continually evolving, advancing, and seeking innovative ways to assist victims of crime and trauma. If you are passionate about using your skills to help create a world where all victims are supported and healed, we invite you to consider joining our team.
Position: Supervisor of Advocacy Services- Domestic Relations Court The Supervisor of Advocacy Services: Domestic Relations Court ensures victims receiving crisis and advocacy services, via phone, online, or in person, are provided with superior trauma-informed services from an advocate who is professional, trained, culturally competent, empathetic, compassionate, and resourceful. Key Responsibilities
Provide ongoing leadership, training, and coaching to staff, volunteers, and interns
Ensure direct reports are fulfilling their job descriptions, assigned tasks and/or projects
Engage in all required staff meetings & trainings
Assist advocates, volunteers, & interns with physical & psychological needs for themselves and/or clients
Empower staff/interns to explore solutions to problems
Develop, maintain, and foster relationships with key entities such as the Summit County Clerk of Court staff, Domestic Relations Court staff, Summit County Juvenile Court staff, and Summit County Sheriff Deputies
Serve as the primary point of contact for the Victim Assistance Program (VAP) within the Summit County Domestic Relations Court
Maintain knowledge of the state's current Safe at Home Program, Marsy's Law, as well as teen dating violence, domestic violence, anti-stalking protection order processes and other resources available to victims
Ensure a safe, clean, healthy, and trauma-informed environment in the Children Who Witness Violence Drop-In Center by executing corrective actions in response to safety interventions, maintaining regular oversight of staff working in the room, and providing support to both staff and clients when necessary.
Assist with the hiring and termination process of direct reports
Assist peers in covering 24/7 on call supervisory responsibilities including debriefing staff/volunteers/interns
Represent the agency by leading or assisting with collaborative projects, collaborative programs, meetings, trainings, or presentations upon request
Communicate high profile cases & significant issues to supervisor as soon as possible 24/7
Maintain all licenses and certifications held
Maintain and advance in NACP when applicable
Adhere to MOUs with partnering agencies
Respond within 30 minutes upon request to a scene
Requirements
Victim Assistance Program is committed to equipping our employees with the tools for success. We ask that you bring the following qualifications:
A bachelor's degree in a related field (preferred)
1.5 years of social services experience is required
Must reside within 25 miles of VAPs Main office
Must possess a valid driver's license and reliable vehicle throughout the duration of employment
Experience with working effectively and proactively with service providers, local, state, and federal entities
The skills to oversee human resource and financial management matters
Demonstrate a high level of emotional maturity and resilience in handling sensitive and challenging situations with compassion and professionalism
Exhibit strong leadership qualities by taking initiative, engage in problem solving and critical thinking practices
Ability to work in harmony with co-workers
Communicate clearly, effectively, and timely
Benefits Our facilities include an education and training space, a trauma-free room, and a fully equipped staff kitchen. We also offer a generous benefits package including:
PTO
Medical, Dental, and Vision coverage
Pet insurance
Employee Assistance Program (EAP)
Mileage reimbursement for work-related travel
Bereavement
401(k) retirement plan with employer-matching contributions
Things to Consider Before Applying
At Victim Assistance Program, we want prospective employees to be fully aware of this work's potential physical and psychological impacts. As a Victim Advocate, you may be exposed to distressing sights, sounds, and situations, such as crime scenes, photos of abuse, and recordings of violent incidents. Additionally, some situations may involve potential physical risks from victims or aggressors.
Retail Customer Service Supervisor (Front End Supervisor)
Service supervisor job in Mayfield Heights, OH
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking self-motivated, results oriented g RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
Click here to see our job video
MAJOR RESPONSIBILITIES - RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR):
Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
Oversee the execution of ad set and visual merchandising standards within the department
Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
Participate in open and close procedures
Serve as floor leader or manager-in-charge during absence of store managers
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
Perform other duties and tasks as assigned
EDUCATION & EXPERIENCE:
High school diploma or equivalent required with proficiency in Microsoft Office
Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
Ability to execute corporate initiatives and drive world-class customer experiences
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Flexible Scheduled & Excellent Pay
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Customer Service Supervisor
Service supervisor job in Sandusky, OH
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
The Opportunity ...
As our Customer Service Supervisor- you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload.
* Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team
* Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction
* Maintain monthly Inbound/Backlog for Department
* Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved
* Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns
* Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information
* Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory
* Provide regular analysis of the parts business using information from the CS SF dashboard
* Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports
* Create training aids for customers and fellow employees
* Create documentation to share information with fellow employees
* Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress
* Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes
* Create and meet sales budgets, departmental budget, and performance goals for the department
* Maintain profit margins and minimize costs
* Manage to established budget and help correct variances
Requirements for the role
* (5) years industry experience
* Experience leading or supervising others and coordinating projects
* High School diploma required College Degree in business preferred
* Knowledge of food processing equipment/products, services and industry standards
* Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment
* Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF]
* Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval
* Mechanical knowledge to troubleshoot application-related issues
* You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
* This position is onsite
* 25% Travel (trade shows, customer sites, other business sites)
* #LI-KF1
* #LI-Onsite
Why work at JBT ...
* We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
* We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
* We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
* Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.
Service Center/Cash Office - Full-Time - $1,000 Signing Bonus
Service supervisor job in Akron, OH
SERVICE CENTER & CASH OFFICE: This person's primary duties include working in the lower Service Center, and performing those tasks most closely associated with the direct customer interaction "at the window": Customer Relations, Check Cashing, Telephone, Lottery Tickets, the Sale of other Service Center Merchandise and Services, Merchandise Returns, Rain Checks, and related tasks as required or assigned. Also this person's primary duties include working away from the lower Service Center and the Front-end and performing those tasks most closely associated with the Office Balance: Check Management, Cash Management, Cash Drawer Security, Office Balancing Procedures, Store Accounting, Tender Types and related Cash to Transaction Reconciliation procedures as required or assigned.
Availability: Must be available to be scheduled 35+hrs a week, including nights and weekends, based on department needs.
Previous Work Experience: Cashier experience is required. Service Center and Cash Office experience preferred, but not required. We will train.
Physical Demands: limited lifting, bending, stooping, pulling and pushing with repetitive lifting to 25#; occasional lifting to 50#.
Other Work Considerations: organized; productive; having outstanding customer relations skills; able to work well with co-workers; reliable, dependable; and able to work with minimal supervision.
Signing Bonus: The successful candidate must complete six months in the hired role to be eligible for the signing bonus.
Assistant Campus Supervisor
Service supervisor job in Shaker Heights, OH
BENEFITS AND SALARY:
This position offers an hourly rate of $21 per hour AND a $2,000 Sign on Bonus for full time employees!
At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include:
Our offerings include:
Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth, adoption, and foster care
50% tuition reduction at Case Western Reserve University for the MSW programs
Defined benefit pension plan
403(b) retirement plan
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care
QUALIFICATIONS:
Minimum Associate's Degree required.
Bachelor's Degree in Psychology, Social Work, or related field preferred.
AGENCY SUMMARY:
Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs, including the Intensive Treatment Program. Our Intensive Treatment Program is a co-ed therapeutic residential treatment program for youth, ages 8 through 17, with significant mental health and psychiatric needs. The program provides a safe, secure home-like setting where their path toward healing can begin. The Intensive Treatment Program specializes in dialectical behavior therapy (DBT)-a cognitive behavioral treatment approach that emphasizes the development of four skill sets: mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance
Check out “Bellefaire JCB: Join Our Team” on Vimeo!
RESPONSIBILITIES INCLUDE:
Support and enhance direct care staff skills through positive and effective role modeling and training, ensuring consistent and quality service is delivered.
Assist in administering childcare and client therapy programming. Provide recommendations for program enhancements as needed.
Participate in Agency meetings including working with treatment team members and adjoining service providers for client assessment and recommendation for continued services. Maintain appropriate relations with other programs as well as other area providers.
Assist in preparing timely reports and summaries on incidents, treatment progress, fire code regulations, etc. in accordance with established Agency policies and federal, state and local laws.
Assist in inspecting and managing unit resources including monitoring potential safety hazards, cleanliness and organization, and ensuring adequate maintenance and supplies consistent with Agency policy/procedure.
All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards
Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
Respect the privacy of clients and hold in confidence all information obtained during the client's treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material.
Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
Other duties as assigned by management.
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
Auto-ApplyRegional Sales Supervisor- North Region
Service supervisor job in Sandusky, OH
Sandusky, Norwalk, Huron, Port Clinton, Bellevue, Oak Harbor, and Monroeville
Omni Fiber provides a variety of perks and benefits:
Compensation
$50K/YR base and Uncapped Commission
401(k) with Employer Matching Contribution up to 4%
Professional Development Reimbursement and Advancement Opportunities
Time off
Company Paid Holidays (8 days)
Floating Holidays (3 days)
Paid Time Off (15 days)
Benefits
Medical, Dental, and Vision
Life Insurance
HSA enrollment option with Employer Contribution
Monthly internet and cell phone allowances
Mileage reimbursement
Paid company training
About the position
We are looking for a leader. One with a hands-on approach who can embody the skills and work habits necessary to develop/lead/manage our Community Sales team. The primary role of the Community Sales Supervisor is to work directly with internal salespeople to manage their successful performance meeting daily objectives. The position will work directly with leadership to enhance the overall door-to-door strategy. This strategy will include market evaluation data including market opportunity based on penetration rate, growth opportunities, product selection and key performance indicators. The execution of this strategy will require coordination with the internal sales team in order to drive quality sales in Omni Fiber markets. The outcome of this strategy will be to meet or exceed completed sales targets by coaching, developing and managing both existing and new sales team members.
What you will do
Achieve or exceed a monthly sales quota by selling door-to-door to residential customers promoting Omni Fiber's internet, voice, and TV services in assigned territories/communities.
Perform duties and responsibilities in a professional and courteous manner in order to promote teamwork, a positive work environment, and to achieve company-initiated goals and projects.
The Community Sales Supervisor is responsible for planning, organizing and executing the door-to-door sales programs in new and existing markets.
These plans and programs will include identifying market segment opportunities, market penetration strategy, determining sales tactics, and managing the performance of the sales team.
The primary purpose and outcome of all these efforts will be to drive sales penetration in new and existing markets.
Work with the Director of Sales, as well as cross-functional internal departments to coordinate plans and programs to drive sales and revenue growth.
Must have the ability to build strong understanding of and teach Omni Fiber product offering, develop strong sales tactics across the Community Sales team, instill proper daily planning and habits, as well as establishing accountability to daily key performance indicators.
Lead daily/weekly Community Sales team meetings & individual 1-on-1's focusing on accountability to KPI's, rep sales skill development, team/individual goal setting, and developing/managing daily field habits.
Lead a team of 10 or more Community Sales Representatives
Qualifications
Bachelor's degree is preferred but not required
Door-to-Door sales experience in the telecommunications industry is required
1+ years of leadership experience is preferred
Must have a valid driver's license, acceptable driving record, and minimum state required auto insurance policy.
Ability to overcome objections and accept rejection.
Proficient in computer usage with good typing skills, including proficiency in MS Office (Outlook, Word, Excel, PowerPoint).
MS Office Suite knowledge and usage: must have the ability to learn and work in internal company applications.
Effective time management and prioritization skills.
Organization skills, Strong Communication skills, Passion for Developing and Supporting peers, Strategy development, thinking and execution, Problem-solving, Emotional Intelligence & Passion for learning
Ability to travel as needed (Approx. 75%) - subject to change due to business needs.
Handles constructive criticism and works well under the direction of others in a goal-based management system.
Demonstrated experience with Salesforce or other lead management software preferred.
Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.
Retail Part time Customer Service Supervisor
Service supervisor job in Sandusky, OH
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
4314 Milan Road Unit 500
Location:
USA TJ Maxx Store 0194 Sandusky OHThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Customer Service Supervisor
Service supervisor job in Brecksville, OH
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
* Manage and train customer service reps.
* Obtain extensive knowledge of AMT's product line and company policies.
* Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
* Troubleshoot/problem solve with customers via phone and email.
* Obtain feedback from customers regarding product and service performance.
* Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
* Perform annual performance reviews of all CS reps.
* Collaborate with other departments to resolve complex issues and improve processes.
* Must be a team player with excellent communication skills.
* Handle daily invoicing.
* Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
* Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
* Handle escalated customer issues with professionalism and resolution-focused communication.
* Maintain and update accounts in the ERP system.
* Prepare and present reports on team performance, customer satisfaction, and service trends.
* Monitor performance metrics, call quality and response times to ensure service excellence.
* Foster a positive and customer-centric culture within the team.
* Supervise, train, and mentor a team of customer service representatives.
* Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
* Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
* Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
* Strong interpersonal and communication skills, both verbal and written.
* Proven ability to coach, motivate, and lead a team.
* Excellent problem-solving and conflict resolution abilities.
* Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
* Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
* Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
* Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
* Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
* Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
* 401k: AMT matches 100% of your contribution, up to 3% of your salary.
* Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
* Family-oriented, Positive Working Environment
* Discretionary Yearly Raises
* On-site Vending & Gym
* Annual Employee Appreciation Picnic
* Tuition Reimbursement
* Employee Referral Bonus Program
* Employee Assistance Program