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  • Complex Sales & Service Manager

    Millennium Times Square

    Service supervisor job in New York, NY

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location: Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, a Four-Star boutique-style hotel, features 124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features 626 spacious guest rooms and suites, some with views of Times Square, 52,000-sq.-ft. of function space, and a newly-opened Bugis Street Brasserie and Bar serving authentic Pan Asian cuisine. Overview: The Complex Sales & Service Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering. Responsible for follow up of Rooming list, Deposits/ payments, invoice, reservations of the Group Block Ensure inter-departmental coordination within all departments related to Group Block not limited to publishing group resumes and organizing group resume meetings. Create, review and revise rooming lists and VIP lists. Generate, publish, and release Banquet Event Orders to respective department. Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence. Know meeting room setups and capabilities and selling meeting room space. Know sleeping room configurations and types. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Prepare and submit required reports in a timely manner. Review, and close out Master folios with client, adhering to SOPs. Process Commissions adhering to SOPs. Maintain a running log of Commission and status between Sales & Accounting. Respond to requests by Meeting Planners immediately. Managing all inquires and assign the lead to Sales Managers Use the Partnership Agreement to meet client needs. Interact with outside planners, vendors for event setup. Maintain pricing integrity and propose upscale menus for clients. Manage existing accounts and follow up with client re-solicitation to capture future business. Manage the function book, sell and adjust space in order to ensure maximum potential revenue. Be visible on the floor and assist staff as needed during functions. Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.) Plan and execute holiday and special events in conjunction with the Director of Catering. Use feedback from Meeting Planner evaluations to improve service and quality. Participate in required M.O.D. program as scheduled. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Must be skilled in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.
    $76k-124k yearly est. 2d ago
  • Lead React, backed by Node.js/Python services

    Methodhub

    Service supervisor job in New York, NY

    12 + Months Contract We're looking for a hands-on Tech Lead to guide the technical delivery of a strategic internal application for one of the world's top private equity firms. The project involves rapid design-build sprints to deliver modular dashboards and workflows that scale across asset classes. You'll be responsible for both execution and technical oversight - helping shape a scalable frontend component architecture, and integrating with serverless backend services (AWS Lambda, Fargate). Your Responsibilities Lead the design and implementation of micro-apps using React, backed by Node.js/Python services Architect and own backend logic using serverless functions (Lambda) and containerized services (Fargate) Partner with Product and Design to translate business needs into scalable, high-quality software Establish and enforce code quality, testing, and deployment standards Guide a distributed engineering team, reviewing code and supporting onboarding of new devs Identify reusable frontend/backend components and help establish a design-build library Maintain high development velocity while ensuring robust infrastructure integration Act as the technical point of contact for client engineering teams What We're Looking For 6+ years of fullstack development experience (React, Node.js and/or Python) Experience leading technical delivery across distributed product teams Strong knowledge of AWS serverless architecture: Lambda, Fargate, API Gateway Familiar with containerized development, CI/CD pipelines, and platform-level routing Skilled in translating technical complexity into clear direction and action Comfortable working in a hybrid on-site/remote setting with executive stakeholders Strong communication and mentoring skills Nice to Have Background in enterprise, SaaS, or financial tools Experience setting up design systems or component libraries Familiarity with Kubernetes, SSO, JWT authentication, and platform authorization patterns
    $73k-135k yearly est. 2d ago
  • Office Supervisor

    Optum 4.4company rating

    Service supervisor job in New York, NY

    Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Optum Riverdale Family Practice, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Office Supervisor to join our team. The Office Supervisor is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Office is open six days a week. This role would consist of a 40-hour work week, Monday through Thursday between the hours of 7:30 am to 7:30 pm. Friday between the hours of 7:30 am to 6:00 pm and Saturdays as needed from 7:30 am to 11:30 am. The schedule will be determined by the supervisor upon hire. Location: 3050 Corlear Ave., Suite 201, Second Floor, Bronx, NY 10463 Primary Responsibilities: Serve as an on-site resource to support patients, staff and providers Maintain standards for facility appearance, patient and employee experience, professionalism and productivity Create an environment to foster a positive office culture Enforce implementation of company policies and protocols Ensure staff is working productively and professionally throughout all working hours Hire, train and evaluate new staff members Collaborate with management/HR on staff reviews, feedback and disciplinary action Facilitate billing inquiries from patients; address billing/coding issues with staff or providers Reconcile KPI's; recognize top performers and coach/train members as needed Maintain office and medical supplies for inventory and clinical compliance Complete monthly staff schedules and arrange for coverage/review and approve employee payroll timecards Work alternate hours: morning, evening, and weekends shifts Communicate with the Administration team regularly to provide updates of any issues resolved Partner with leaders to drive marking initiatives for practice Handle resolution/inquiries from members and/or clinical team Responsible in managing daily schedule Responsible for EPIC superuser status Ability to manage timecards of employees Ability to support all staff and leadership in their roles Ability to de-escalate and resolve patient complaints Provide guidance / consultation to other team members Educate the team on the continuum of integrated care Ability to cross train and cover other offices as needed Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: ************************* You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of experience working in a medical office performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records 1+ years of supervisory experience overseeing 12+ employees 1+ years of experience verifying insurance eligibility Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word) Ability to travel to other offices when needed for coverage Ability to work and cover any shift during the week Preferred Qualifications: Experience working with an electronic health record (EPIC) Knowledge of medical terminology Ability to be cross trained as a medical assistant or have your certification as a medical assistant presently. Bilingual in Spanish and English Soft Skills: Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED
    $20-35.7 hourly Auto-Apply 21h ago
  • NYRR Medical Team Leader CrowdRx

    Global Medical Response 4.6company rating

    Service supervisor job in Jersey City, NJ

    More Information about this Job: IMMEDIATELY HIRING! TCS New York City Marathon - Medical Team Leader PART-TIME Opportunity Starting at $20/hr - $25/hr th Street, New York, NY 10019 We're hiring a Medical Team Leader to support the TCS New York City Marathon. This team member will act as a resource leader overseeing teams of staff operating at an event and may act as a shift lead as needed. This person can expect to interact with both internal staff and local partners to accomplish pre-determined action items to ensure quality patient care and event safety. CrowdRx's Endurance Medicine Team directly supports the New York Road Runners medical program - providing outstanding patient care to runners of all ages and abilities. The team provides structure and clinical expertise to allow for continuous improvement, promoting an educational environment for the benefit of the patient, medical volunteers, and professional medical staff. CrowdRx staff work in a variety of New York City road, trail, and park races such as the TCS New York City Marathon, the Brooklyn Half, the Queens 10K, Bronx 10M, Staten Island Half, Van Cortlandt Series, amongst others. Responsibilities: Serve as a day of race tent or functional area leader supporting teams of volunteers and professional staff. Communicate real time tent conditions and resource needs to command post via two way radio, LTE device or digital messaging platform. Provide exemplary patient care and customer service as a team leader. Track, deploy and demobilize physical assets assigned to leaders' functional area. Act as an educational resource for field employees and management. Identify risk components and take the appropriate action including communicating event conditions to command post. Provide detailed documentation on all activities or incidents to the appropriate management staff. Properly generate and submit all required care documentation utilizing internal electronic health records system. Monitor and maintain the condition of assigned location and medical gear, ensuring that all supplies and equipment are organized, accounted for, and in working condition. Assess each call situation to determine best course of action and appropriate protocol. Communicate site needs and supply requests to communications center or management. Act as a team leader and take responsibility for scene management as needed. Drive the on-duty vehicle as needed. Coach and educate partners of new and changing information as necessary. Maintain compliance with all company policies and procedures including completing required company sponsored or required training, maintaining required certifications or licensures and complying with any customer policies or procedures. Minimum Required Qualifications: Must be at least 20 years of age. 2 to 3 years field experience as EMT or higher required with prior EMS supervisory or leadership experience preferred. High school diploma or GED required. Current and valid New York State EMT certification or higher, company-approved CPR certification, and Driver's License are required. ICS 100, 200, 700 and 800 certifications at time of application, ICS 300 and 400 within two months of hire through a company sponsored training program, if required by assignment. Effective oral, written, and inter-personal communication skills, proficient understanding of county/state geography, protocols, procedures, and policies as well as CrowdRx's policies, procedures, and health and safety manual. Why Choose CrowdRx? As a leader in event medical services, CrowdRx is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at ************************* Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. #sponsored EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. More Information about this Job: Starting compensation: $20/hr - $25/hr. Check out our benefits page to learn more about our benefit options.
    $20 hourly 5d ago
  • Field Supervisor, In-Home Services

    AHRC 3.9company rating

    Service supervisor job in New York, NY

    AHRC NYC is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people who are neurodiverse to lead full and equitable lives. Come join the company recognized by Forbes as a Best Midsize Employer in America two years in a row, generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity and optimism. The annual salary for the Field Supervisor, In-Home Services position is between $45-$50k plus a very generous benefits package including: FULL MEDICAL PAID BY EMPLOYER, dental, and vision plan; generous paid time off, 403B, tuition reimbursement and other benefits. ESSENTIAL RESPONSIBILITIES •Oversee Community Habilitation, In-home Respite, Bridges to Health and Traumatic Brain Injury services for assigned caseload of 50 - 60 individuals. Assess needs of individuals referred for services and development, implementation, monitoring and reassessment of service plans, as appropriate and necessary. Maintain accurate program records and ensure timely submission of all required program documentation. Maintain communication with individuals' family members or advocates, as well as with Service Coordinators and administration regarding progress. Provide support and supervision to direct care staff assigned to caseload. •Conduct home visits in accordance to departmental policy, observing interactions between direct care staff and individuals receiving services to ensure plans are properly implemented. •Identify and address areas where staff development is needed and provide on-site coaching and training whenever needed. Communicate with Training Coordinator regarding staff training needs that cannot be addressed in home setting. Participate in employment process, orientation, training and performance evaluation of direct care staff. •Participate in weekly staff meetings and remain available for assignment to work on special departmental or programmatic projects as needed. Maintain professional and pleasant attitude toward people we support and their families, co-workers and other professional contacts. Conduct other responsibilities as assigned. QUALIFICATIONS •Bachelor's Degree and 2-3 years supervisory experience in home care field or 4-5 years of direct work experience plus 1-2 years supervisory responsibilities required. Strong computer and statistical reporting skills essential. Demonstrated ability to communicate effectively with broad range of stakeholders and in writing. Competency in working in fast paced and rapidly changing environment, with ability to make prudent and independent decisions as warranted and be accountable for ensuring high quality services to individuals supported. Willingness to travel to home sites required. Bilingual language skills a definite plus.
    $32k-40k yearly est. 60d+ ago
  • Customer Service Supervisor

    Sonic Healthcare USA 4.4company rating

    Service supervisor job in Hicksville, NY

    We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s. Provide support to the joint venture and attend joint venture related meetings as advised. Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $65k-80k yearly Auto-Apply 60d+ ago
  • Account Services Supervisor

    Steven Madden, Ltd. 4.7company rating

    Service supervisor job in New York, NY

    The Account Services Supervisor is responsible for leading their team under the guidance and within the structure and guidelines created by the Director of Account Services and ensuring the highest level of profitability in our DMF wholesale division. This position supports the Wholesale business. The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site. Key Responsibilities * Supervisor Core Responsibilities * Supervise the day to day activities such as order entry and checking * Develop new employees by providing coaching, training, feedback, partnering up with other team members * Mentor current AS coordinators and further develop skills on the M3 system by providing coaching and feedback * Help with reports and tools AS may use to maintain their accounts * Met with your team regularly to review processes, any issues and any additional training to further enhance how we service our customer * Collaborate with management on holding the team accountable for their errors. * Enter price changes and ensure paperwork for price changes are filled out correctly. Work with management to identify any price changes that seem questionable or where the margins are very low. * Ensure the team is coming to work on time. Hold the team accountable for any tardiness and any overtime accrued unnecessarily * Collaborate with management on yearly reviews with the team * Able to manage multiple projects and deadlines with support and resources as needed * Perform other duties and special projects as assigned * Director of Account Services * Work closely with management on functions relating to Core responsibilities * Attend weekly meetings with management on issues concerns and updates with the team * Collaborate with management on any disciplinary issues. Work with managers and HR on preparing EANS, Write ups and terminations if needed * Attend development trainings, skills training or any additional courses management deems productive to the role * Review forms, these are but not limited to: * * Markdowns * Credits * RA's and call tags * Move outs These forms should be filled out by the Account Services team and reviewed prior to signing off on * ATS * Minimize oversold for your division (s) * Work with production and sales team to resolve oversold when possible * Past cancels * Become proactive and foresee any possible past cancels due to issues such as port delays and credit issues * Run report daily and ensure your teams are working on their orders in a timely manner to reduce past cancels when possible * Production * Utilize receiving logs and prioritize styles with your teams when necessary * Review the ATS report and work with the team on subbing and moving around orders as needed. Work with production on identifying any potential issues such as orders not placed, meeting minimums and late deliveries * Warehouse * Review daily issues logs with the team, answer any pending issues in a timely manner * Work with logistics, production and compliance to prioritize containers based on division needs * Work closely with routing team on any routing issues, allocations of goods, partial shipping of goods and pre-routing * Work on any compliance issues * Chargebacks and Credit Department * Work with the AR team on releasing orders in a timely manner * Keep constant communication with Credit department on any chargeback related issues and provide documentation needed to confirm or fight chargebacks * Bring to management any price adjustments, markdowns and credits for review to sign off. * Sales Reps * Work with reps to optimize performance and growth in their areas * Work with reps to improve customer satisfaction, returns and quality of AS experience. Required Qualifications * Minimum of 3-5+ years experience in customer service * Proficient in Microsoft Office Suite and ERP systems * Excellent interpersonal, problem-solving, and organizational skills The expected base salary for this position ranges from $65,000 - $70,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
    $65k-70k yearly 19d ago
  • Clinical Services Supervisor (Registered Nurse) - East New York

    Advantagecare Physicians 4.5company rating

    Service supervisor job in New York, NY

    AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position * The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams. * The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows. Principal Accountabilities * Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY). * Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions. * Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures. * Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions. * As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes. * Interface with physicians, all staff members as it relates to care team process. * Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations * Respond to situations which require leadership's presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery. * Ensure compliance with all infection control policies, procedures, and OSHA (Occupational, Safety and Health Act)standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS (Healthcare Effectiveness Data and Information Set), HCC (Hierarchical Condition Categories) and PCMH (Patient-Centered Medical Home) measures are completed in the required time frame. * Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department. * Maintain all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations. * Provide leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care. * Monitor clinical workflows, patient outcomes, and adherence to established protocols and quality measures. * Support staff in clinical decision-making, case reviews, and implementation of best practices. * Collaborate with providers and specialty teams to enhance service delivery and patient experience. Qualifications Education, Training, Licenses, Certifications * Bachelor's degree; Additional years of related experience may be used in lieu of Degree * Current Licensure as an RN in the State of New York Relevant Work Experience, Knowledge, Skills, and Abilities * Current Licensure as an RN in the State of New York. * Management experience preferred but not required. * Current BLS and ACLS. * Minimum 2 years of clinical experience, with at least 2 years in a leadership or supervisory role. Additional Information * Requisition ID: 1000002756 * Hiring Range: $94,000 - $115,000
    $94k-115k yearly 47d ago
  • Meter Service Supervisor

    Veolia 4.3company rating

    Service supervisor job in New Rochelle, NY

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. Primary Duties/Responsibilities: Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis. Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely. Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely. Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies. Manage call escalations for customers with appointments, and scheduling conflicts. Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division. Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs. Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's. Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State. Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives. Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies. As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management. Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results. Computer skills are required. Incumbent must have a passion for serving customers and providing an exceptional customer experience. Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary. Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns. Qualifications Education/Experience/Background: Bachelor's Degree or 5 years of experience managing a team. Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance. Plumbing experience is a plus, but not required. Direct supervision of union workforce. Knowledge/Skills/Abilities: Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner. Knowledge of field service/metering operations. Leadership qualities needed to motivate and direct staff. Ability to multitask, handling multiple deadlines and projects. Strong oral, written, and interpersonal skills. Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public. Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc. Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions. Knowledge of NYS Regulations, meter testing and NY Sanitary Code. Budgeting for Meter Service operations. Required Certification/Licenses/Training: Valid Driver's License. New York State Backflow Testing Certification (not required for employment). Additional Information Pay Range: $73000 to $89000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $73k-89k yearly 60d+ ago
  • Field Service Supervisor

    Hifyve

    Service supervisor job in Freeport, NY

    Job Description HVAC Field Service Supervisor Salary: $130,000 - $160,000 We are seeking a highly skilled HVAC Field Service Supervisor to support and lead a team of 15 commercial HVAC technicians. This role is heavily field-based- not an office position -and requires a hands-on leader who can coach technicians, resolve issues in real time, and run service calls independently when needed. Responsibilities Provide daily field supervision, support, and mentorship to a team of 15 commercial HVAC service technicians. Assist technicians in diagnosing, troubleshooting, and resolving issues over the phone and on-site. Perform service calls independently when necessary, ensuring high-quality workmanship and customer satisfaction. Conduct field visits to assess job progress, verify work quality, and provide technical guidance. Coordinate daily workload, prioritize emergency calls, and support technicians in meeting schedule demands. Ensure compliance with safety standards, company procedures, and industry best practices. Support training, onboarding, and skill development across the service team. Communicate effectively with customers, management, and team members regarding job status and service needs. Qualifications 2+ years of supervisory experience in HVAC or 8+ years as a Lead HVAC Technician. Strong commercial HVAC troubleshooting and technical diagnostic skills. Ability to coach and guide technicians both remotely and in the field. EPA Universal Certification required; additional licenses a plus. Excellent communication, leadership, and customer-service skills. Valid driver's license and ability to work in a fast-paced, field-focused role. Strong organizational skills with the ability to manage multiple priorities daily.
    $42k-70k yearly est. 4d ago
  • Custodial Services Supervisor

    Columbia University In The City of New York 4.2company rating

    Service supervisor job in New York, NY

    * Job Type: Officer of Administration * Regular/Temporary: Regular * Hours Per Week: 35 * Standard Work Schedule: Sunday - Thursday, 10:00pm - 6:30am * Salary Range: $90,000 - $95,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Reporting to the Manager for Custodial Services, the Supervisor is primarily responsible for delivering a quality and reliable custodial services program to the academic and administrative units on the Manhattanville Campus. Responsibilities * Direct the custodial services program to the academic and administrative units on the Manhattanville Campus. * Provide technical expertise to the custodial operation and define specific programs necessary to maintain facilities in the most efficient and effective manner. * Develop and implement custodial programs, routines and schedules. * Conducts quality assurance inspections, first impression rounds, service/assessment checklists, and formal customer/client rounds. * Analyze feedback and adjusts programs, schedules, and labor requirements accordingly. * Develop priorities and directs employees to realize departmental objectives. * Direct staff in the management of workload across the unit to assure a timely and quality response to requests for service. * Determine the most effective manner to allocate resources during periods of peak demand. * Support the Manager and works closely with other Managers and Supervisors across Facilities Management to ensure a well- coordinated effort to maximize the provision of dual services. * Establish performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assess performance through established standards and applies corrective measures as required. * Assist individual supervisors as necessary with disciplinary actions. * Evaluate and make recommendations on equipment, supplies and procedures. * Ensure all custodial activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. * Support safety programs for the continual maintenance of a safe work place and a safety conscious staff. * Oversee parts, materials and equipment inventories to ensure adequate stocking levels. Hire, train, and evaluate staff as required. * Interpret the collective bargaining agreement and resolves issues that may arise. * Assist the Managers in the development and implementation of fiscal strategy for achieving departmental goals. Review impact of the approved capital plans on custodial services and adjusts programs accordingly. * Assists the manager with reports and programs to ensure FTE and operational budgets are met on a monthly basis and year end. * Develops and implements custodial programs, routines and schedules. * Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly. * Develops priorities and directs staff to realize departmental objectives. * Directs staff in the management of workload across the unit to assure a timely and quality response to requests for service. * Determines the most effective manner to allocate resources during periods of peak demand. * Supports the Director and works closely with Managers and other Supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of dual services. * Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. * Continually assesses performance through established standards and applies corrective measures as required. * Assists individual supervisors as necessary with disciplinary actions. * Evaluates and makes recommendations on equipment, supplies and procedures. * Ensures that all custodial activities and programs are accomplished in accordance with state and regulatory guidelines. * Assists the Manager and Director in the development and implementation of fiscal strategy for achieving departmental goals. * Reviews impact of the approved capital plans on custodial services and adjusts programs accordingly. * Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. * Oversees parts, materials and equipment inventories to ensure adequate stocking levels. * Hires, trains and evaluates staff as required. * Interprets the collective bargaining agreement and resolves issues that may arise. * Position should promote the values and mission of the University and the department. * All interactions will be performed in a professional, high quality, and customer centered manner in professional attire. * Performs other duties as assigned. Minimum Qualifications * Bachelor's degree and/or its equivalent related experience required. Minimum of three years of related experience or equivalent combination of education and experience required. * Must have experience in the custodial services field with a minimum of 2 years of supervisory experience. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.
    $90k-95k yearly 60d+ ago
  • Supervisor of Runaway & Homeless Youth Services

    The Door 4.1company rating

    Service supervisor job in New York, NY

    Job Details Bronx Youth Center - 2999 Third Avenue - Bronx, NY Full Time $65000.00 - $70000.00 Salary/year Nonprofit - Social ServicesDescription Supervisor of Runaway & Homeless Youth Services Supervisor: Director of Runaway &Homeless Youth Services The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly eleven thousand New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals - all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood. The Supervisor will aid with oversight of the daily functioning of the drop-in center, as well as the direct supervision of 6 Case Managers, 1 Benefits & Housing Coordinator, and BA level interns. Responsibilities: Supervise provision of case management services to at least 2000 runaway, homeless, and at-risk youth annually. Meet with Director of RHY Services regularly to define and shape the direction of the program. Serve as liaison between program staff and Director. Assist in recruitment, training and evaluation of case management staff. Develop & implement new program activities, including Saturday drop-in hours, as suggested by Director. Assist with data collection, programmatic grant compliance and reporting. Recruit, train, and supervise BA level drop-in assistant interns. Support RHY program by assisting with behavior management of drop-in space, as well as basic needs services when needed. Develop and implement continuous quality improvement to improve programmatic performance. programmatic activities. Attend and participate in all programmatic and agency-wide meetings and trainings. Implement and support all agency policies and decisions as defined by management. Represent The Door at outside events and functions as needed. Any other activities as defined by the Director. Qualifications: Master's degree in social work or related field; SIFI certification or ability to obtain SIFI certification, if applicable. Knowledgeable of and ability to apply positive youth development principles to working with young people. Experience with urban homeless youth and LGBTQ population, including assessment, counseling, and crisis management, demonstrated by a minimum of 3 years of service delivery. Minimum of 2 years supervisory experience if applicable. Experience managing City, State and Federal grants is strongly preferred but not required. Excellent communication skills Work Schedule: Full time, Tuesday 7:00 am - 3:00 pm, Wednesday & Thursday 11:00 pm to 7:00 am, Friday & Saturday 3:00 pm to 11:00 pm Salary: $65,000 - $70,000 annually Multilingual candidates are strongly encouraged to apply. Proficiency in French, Spanish, or Arabic preferred. COVID -19 POLICY The Door follows the CDC and NYS recommendations to prevent the spread of COVID-19. The Door requires all new hires to be vaccinated against COVID-19 unless they have a qualified exemption. We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.
    $65k-70k yearly 60d+ ago
  • Customer Service Supervisor

    Geico Commack

    Service supervisor job in Commack, NY

    Job Description Join GEICO Commack, a dynamic and innovative team situated in the heart of Commack, New York. We are on the lookout for a Customer Service Supervisor who thrives in a vibrant environment and enjoys leading a team to new heights. As part of GEICO Commack, you will have the opportunity to work closely with a talented group of individuals dedicated to delivering exceptional service. In this on-site role, you will play a crucial role in ensuring that our customer service teams provide the best possible experience for our valued clients. Your leadership will be vital in fostering a positive work atmosphere, implementing effective service strategies, and exceeding customer expectations. If you're passionate about customer service and leadership and seek to create a meaningful impact while contributing to our company's success, GEICO Commack is the place for you. We invite you to become a driving force in our team-oriented culture. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Career Growth Opportunities Retirement Plan Profit Sharing Comfortable Work Environment Team Outings Monthly Bonus Program Responsibilities Leadership: Oversee the daily operations of the customer service team, ensuring that all client inquiries and issues are resolved promptly and efficiently. Performance Monitoring: Track and evaluate team performance against service metrics, providing feedback and coaching where necessary to enhance customer satisfaction. Training and Development: Facilitate the onboarding and ongoing training of customer service representatives, fostering a supportive and knowledge-sharing environment. Problem Resolution: Act as an escalation point for complex customer issues, working to deliver swift and effective solutions. Communication: Maintain open lines of communication with other departments to ensure smooth operations and a unified approach to customer care. Continuous Improvement: Identify opportunities for process improvements within the customer service department to enhance productivity and service quality. Reporting: Prepare regular reports on customer service activities, trends, and team performance for senior management review. Requirements Experience: Proven experience in an insurance customer service role, with at least 2 years in a supervisory or managerial capacity. GEICO Supervisory experience preferred. Bilingual (English/Spanish) preferred. Leadership Skills: Strong leadership abilities with the capability to inspire and motivate a team. Communication: Excellent written and verbal communication skills. Problem-Solving: Demonstrated ability to solve problems efficiently and effectively. Time Management: Strong organizational skills with an ability to manage multiple tasks and priorities. Analytical Skills: Ability to analyze data and identify trends for improvement. Education: A bachelor's degree in Business, Management, or a related field is preferred. Customer-Focused: Passionate about delivering exceptional customer service and meeting the needs of clients. Flexibility: Willing to work in a dynamic, fast-paced environment.
    $38k-59k yearly est. 31d ago
  • Employment Services Supervisor

    Easterseals 4.4company rating

    Service supervisor job in New York, NY

    The Employment Services Supervisor manages the Employment Services staff, including Job Developers, Job Prep and Placement Coordinators, and Retention Specialists, to ensure full compliance with contractual expectations, policy, and practices for all participants. This also includes the formulation and implementation of policy, compliance with standards and contractual requirements, and direct oversight of program performance. Your Responsibilities Will Include: Provide day-to-day management of all services and activities of Employment Services in the WeCARE program. Develop and maintain an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved. Work closely with leadership in other departments, including Case Management, to ensure the best services for program participants and the highest possible outcomes. Exercise discretion and independent judgment on matters of significance as they relate to vocational rehabilitation staff services and programs. Ensure professional standards of Employment Services staff are maintained. Coordinate employment service activities by outlining employment methods and setting priorities. Develop employer relationships and provide employment services to program participants. Oversee employment retention services to ensure participant is achieving the best outcomes for themselves in their employment. Evaluate and verify staff performance, including professionalism and goal achievement. Identify vocational staff training needs and ensure training is obtained. Provide oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA. Ensure that all required statistical data and reports are prepared accurately and submitted promptly. Conduct weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress. Implement internal controls to confirm that work and production are consistent with regular policies, procedures, and practices. Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed. You'll be a Great Fit For this Role If: Bachelor's Degree in social work or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, from an accredited institution is required. Master's Degree preferred. Minimum 2 years' experience working with economically disadvantaged and/or social service programs. Or an equivalent combination of related education and experience Compensation $64,350-$67,000 per year Equal Opportunity Employer
    $64.4k-67k yearly Auto-Apply 20d ago
  • Supervisor - Clinical Services

    Mercyfirst

    Service supervisor job in New York, NY

    REPORTS TO: Director of Clinical Services DEPARTMENT: Clinical Services SCHEDULE: Full-Time / Hybrid $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential. PROGRAM BACKGROUND: The children/youth in these specialized group homes have experienced serious trauma, often including physical and emotional abuse, neglect, and abandonment. With only a few children/youth in our group homes, we give individual attention and focus on providing a wide array of intense services, clinical therapies, and appropriate reaction opportunities in a home-like setting where they can thrive. Our goals are to help our children/youth heal from the past while learning the skills needed for their future. We provide 24/7 care for the children/youth in these programs. POSITION SUMMARY: Under the supervision of the Director of Clinical Services, the Supervisor of Clinical Services will ensure that clients in the MercyFirst residential settings across Long Island receive appropriate clinical services and that these services are appropriately documented. REQUIRED QUALIFICATIONS: Licensed clinician, including but not limited to Licensed Master of Social Work, Licensed Mental Health Counselor or Licensed Creative Arts Therapist Valid NYS Driver's License with a satisfactory driving record. Three years' related experience in clinical services for children and families. Proficiency in MS Word, Excel, Access, Outlook. Experience. Knowledge of child/adolescent growth & development and families including child/adolescent development stages and family dynamics. Experience in the child welfare field preferred. Complete attendance records accurately. Manage time effectively. Successfully complete all the required training. Understanding and willingness to commit to the agency's Mission, core values, Sanctuary commitments and Social Justice. RESPONSIBILITIES: Supervise staff and interns according to the scope of practice and in compliance with applicable laws, rules and regulations to include NYSED where applicable to maintain a safe and secure environment for clients. Collaborate with the Treatment Team members to establish treatment goals for youth/children utilizing historical and current information available. Review treatment recommendations. Maintain a small caseload. Work collaboratively with other internal departments including but not limited to Medical Office, Care Management, Case Planning, etc. and external providers including but not limited to hospitals. Provide quality oversight of assigned programs and drive program development initiatives with assigned programs. Develop and provide psychoeducation and training to parents and staff to improve the delivery of services and outcomes. Provide emergency and after-hours behavioral health consultation including de-escalation. Ensure required documentation for all case actions (clinical notes) are completed within established timeframes to allow for appropriate billing. Maintain appropriate professional boundaries with clients and staff. Hire, train, supervise and evaluate all assigned staff. Demonstrate competency in child development. Model and maintain appropriate boundaries. Other duties as assigned. BENEFITS/PERKS: • A comprehensive health insurance package including medical, dental and vision plans for you and your family (fulltime required) • 403B retirement benefits • Employer-paid life insurance and long-term disability insurance • Generous paid time off (vacation, personal, 12 paid holidays for fulltime, sick leave based on hours worked) • Free employee assistance program through National EAP • Insurance discounts for our staff and their families • Trainings to support professional and personal development • Employee wellness program • Employee recognition activities Salary: $75,000 Per Year Hiring Incentive of $1,000 after 500 worked hours. MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.
    $75k yearly 60d+ ago
  • Service Supervisor - Computer Repair

    Opportunities To

    Service supervisor job in Yonkers, NY

    MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $64.4k yearly 60d+ ago
  • SERVICE SUPERVISOR - COMPUTER REPAIR

    Micro Center C Corporation

    Service supervisor job in Yonkers, NY

    Job Description MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department. Starting Salary is $64,350.00+ MAJOR RESPONSIBILITIES: Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates. Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control. Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing. Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally. Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency. Responsible for vendor relationship management (parts cost, margin, SLA) Responsible for creating vendor P&Ls. Participate in staffing, orientation, and training activities in the store. Assist with scheduling to ensure proper coverage. Maintain the technical certification level of the shop to ensure proper service and repair of products. Responsible for the look and feel of the parts room and any facility maintenance of the Service Department. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire. Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods. Shifts include hours after and after the store is open to the public and may also include mornings, nights, weekends, and holidays. MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates 401K Plan with Company Match Paid Time Off Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Esteemed Vendor & Company Job Training Career Advancement Opportunities OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.
    $64.4k yearly 28d ago
  • Security Operations Center Supervisor

    Constellis 4.8company rating

    Service supervisor job in New York, NY

    Joining Triple Canopy in this role allows you to leverage your expertise to help detect and prevent acts of violence against a corporation's Security Operations Center located in midtown Manhattan, New York City. This is an exciting opportunity to support a program that strengthens America. Pay Transparency: $42.00/hr. RESPONSIBILITIES: As the Security Operations Center Supervisor (SOC), you will be a key member of a team of intelligence and security professionals responsible for detecting and preventing acts of violence against corporate leadership and the corporation's assets. You will report to the Security Operations Center Manager. Your duties include but are not limited to: Serving as the primary shift Security Operations Center Supervisor, overseeing your primary shifts, including day, swing, and midnight. This role also includes staffing on weekends and holidays and providing supervision for all sources of intelligence, support, reporting, and guidance to a diverse group of corporation leadership and other contracted personnel. Working collaboratively with fellow Security Operations Center supervisors and professionals to ensure the proper handling of priority intelligence requirements, as well as possessing knowledge and understanding of protective intelligence, threats, inappropriate communications, known or suspected criminal activity, and domestic and terrorist organizations. You will need operational situational awareness and the ability to collaborate and communicate across multiple sites and locations, ensuring timely notification and reporting of relevant information. Having a generalized knowledge of Security Operations Center operations, including technical knowledge of intelligence collection, analysis, and evaluation is preferred. You will need to plan and accomplish operational goals, develop plans and techniques to improve operations, policies, and programs. Serving as the first line of supervision for Security Operations and performing duties related to the execution of the operational protective mission. This includes conducting complex analyses and devising procedural and technical improvements to enhance efficiency and reduce risk to organization members and the corporation. You will also perform complex analyses of policies and guidance related to operations and be able to make recommendations pertaining to operational issues while documenting best practices for process improvements. Work under the limited directions to understand, explain, and guide others in executing the mission of the Security Operations Center. Conducting or directing others in conducting intelligence and organization database checks in support of the agency's incident response. Established policies and procedures will provide guidance for most assignments while allowing considerable discretion to select the most appropriate approach or to recommend new methods. Drafting intelligence summaries in response to the organization's standing intelligence requirements by compiling all-source intelligence and relevant operational and incident reports, while providing quality control of others' work as needed. Your work will be reviewed periodically, typically at major milestones and upon completion, for technical compliance and alignment with project requirements or other work activities. QUALIFICATIONS: You must be a U.S. Citizen to apply for this position. - Males born after December 31, 1959, must be registered with the Selective Service. - You must have primary U.S. residency for at least three of the last five years. This means physically residing in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or a member of the military Being a dependent authorized to accompany a federal civilian or military member. This position requires both on-the-job training and travel training. You will need to attend and successfully complete the job training, and you may also be required to complete additional training as a condition of continued employment. Failure to successfully complete the required courses in accordance with Constellis or Client standards and policies may result in demotion or termination, as determined by management and appropriate procedures. Experience refers to both paid and unpaid work, including volunteer activities through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build essential competencies, knowledge, and skills and can provide valuable training that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer work. BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities Training, Skills Development & Certifications Corporate Sponsored Events & Community Outreach WORKING CONDITIONS The work environment is exclusively office based. You may be required to perform work on a shift and rotational basis. You must be ready to work overtime on a scheduled or unscheduled basis in excess of the 40-hour work week. This position does not require a uniform. The requirement is business attire unless otherwise authorized, e.g., “business casual.” May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.
    $42 hourly 12h ago
  • Temporary Supervisor- Rockefeller Center

    Tapestry, Inc. 4.7company rating

    Service supervisor job in New York, NY

    Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: The successful individual will leverage their proficiency in retail to… Client & Service Expert: * Expertise in the development of a clientele. * Model and lead the team by developing a repeat business and maximizes sales through proactive client outreach. * Build and maintain new and existing client relationships and have a strong, productive client book. * Maintain clientele and thank you note standards. * Demonstrate strong use of selling skills. Leadership Presence: * Achievement of personal sales goals. * Educate team on sales plans, personal sales goals, store stats and drives team to achieve them. * Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles. * Foster a team environment by creating a fun, competitive, inviting atmosphere. Building Brand Equity: * Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer. * Ensure brand and operating standards are met to support brand consistency. * Ensure store presentation standards are achieved and maintained. Operational Excellence: * Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility. * Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory. * Adherence to Kate Spade loss prevention policies and operational procedures. The accomplished individual will possess... * Strong written and verbal communication skills * Detail oriented * Proactive ability to multi task and prioritize An outstanding professional will have... * Minimum 2-3 years' experience in luxury goods or a comparable retail environment * College degree preferred Physical Requirements… * Available to work store schedule, as needed, including evenings and weekends * Standing for extended periods of time * Able to safely lift boxes up to 40 pounds * Comfortable climbing ladders Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at ****************** Req ID: 124172
    $26k-51k yearly est. 28d ago
  • Outlet Customer Service Floor Supervisor

    Goodwill Industries of Greater New York 3.1company rating

    Service supervisor job in New York, NY

    Outlet Customer Service/Floor Supervisor REPORTS TO: Outlet Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we're helping more than 45,000 people a year - through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service/ Floor Supervisor is responsible for supporting the Outlet Store Manager in the daily Front Operation of the Outlet and overall customer service experience. This includes to ensure that all office and Cash handling is in compliance with Goodwill Policy and Procedure. He/she will demonstrate leadership by modeling the Goodwill NYNJ CARE service standards to elevate Outlet sales performance. This individual will help to train, develop and coach all Front-End Store associates/Outlet Specialists to achieve all set expectations. The Customer Service / Floor Supervisor can execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Key Responsibilities First and foremost, through front end leadership, ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the Outlet Ensure the best possible experience and that every customer is engaged, and they receive the best possible service and the atmosphere is positive and safe. Ensure all Merchandise Rotations are executed smoothly, and the Outlet Atmosphere is positive and safe for all customers. (This includes crowd control and safety reinforcement) (This includes crowd control and safety reinforcement) Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. Ensure the Outlet selling floor is neat, clean, organized and always reflects the correct visual image. (including cash wrap and Outlet front entrance.) Participate in Outlet front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to Front associates regarding customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met. Provide positive feedback and appreciation to staff, to increase their engagement that may result in increased productivity. Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. Partner with the Outlet Operations team to ensure the execution of merchandise flow to the salesfloor and visual merchandising standards within the Outlet are met. (This includes partnering with Senior Management on Strong Visual execution of the Showcase Program.) Coordinate with Specialists Team /Floor Associates to ensure that Outlet Salesfloor Is prepared for every merchandise rotation. (This includes recovery of the sales floor, and merchandise adjustments.) Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities. Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. Support store operations by maintaining loss prevention awareness. Be Aware of all Loss prevention on the front end. (This Includes Train /Develop Front End Staff to be sure that all items are checked out with accuracy. (Cart Checking, Line Busting) advising Senior management of any unusual activity.) Ensure that all Outlet office functions - including cash handling, store deposit paperwork, etc. - are being completed accurately and in a timely manner. (This includes all Audits being performed in accordance with Best Practice and GWNYNJ Policy and Procedure.) Understand and adhere to all company policy and procedures. (Lead by Example) Serve as floor leader or manager-in-charge during absence of Senior Outlet Store Managers Participate in open and close procedures Perform other duties and tasks as assigned by Store Manager. Key Requirements 1+ years of retail sales or customer service experience. Proven ability to drive and exceed individual and store results. Proven ability to build lasting relationships with customers and colleagues. Ability to adapt to and engage with different customers. Strong verbal and written communication skills with customers, sales leadership team and colleagues. Demonstrated collaborative skills and ability to work well within a team. Ability to receive feedback and take action when appropriate. Accuracy and attention to detail required. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Willing to be Forklift Certified Additional Qualifications High School Diploma or Equivalent preferred. Strong interpersonal and communication skills (verbal and written). Must be able to stand for long periods of time and able to push/pull up to 50lbs and lift 25lbs. Must have open availability and able to work holidays. Your schedule will be based on business needs. Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.
    $22k-30k yearly est. Auto-Apply 3d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Levittown, NY?

The average service supervisor in Levittown, NY earns between $45,000 and $122,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Levittown, NY

$74,000

What are the biggest employers of Service Supervisors in Levittown, NY?

The biggest employers of Service Supervisors in Levittown, NY are:
  1. Northwell Health
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