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GSM-Xanh SM
Service supervisor job in Los Angeles, CA
Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally.
Join us in shaping the future of sustainable mobility.
1. Job Description
Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance.
Key Responsibilities
Develop and execute customer service strategies and operational plans aligned with company objectives.
Assign performance KPIs to teams and individual members.
Manage all customer service and driver support activities across the country to achieve operational and service KPIs.
Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency.
Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues.
Monitor performance metrics and propose improvement initiatives.
Plan and implement training programs to enhance team expertise and service quality.
Develop and standardize operational workflows and customer service guidelines.
Coach and mentor team members to ensure adherence to operational standards and system requirements.
Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations.
2. Requirements
Bachelor's degree or higher.
Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields.
Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations.
Proven experience managing teams of 30+ members.
Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.
$52k-99k yearly est. 2d ago
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Customer Service Lead
The Phoenix Group 4.8
Service supervisor job in Los Angeles, CA
Key Responsibilities
Deliver high-quality customer service and administrative support using a customer interaction platform for workplace-related needs, including reception services, facilities support, hosting, conference room coordination, emergency notifications, and travel assistance
Design and elevate workplace experiences that make employees, clients, and guests feel welcomed, valued, and connected to the organization
Provide polished, high-touch service to all visitors and external guests
Assign, monitor, and coordinate work across a 24/7 team to ensure timely and accurate completion of requests
Train and support team members on established processes, tools, and workflows
Foster a collaborative team environment where ownership and accountability are shared across all agents
Safeguard confidential, sensitive, privileged, financial, and proprietary information at all times
Qualifications
We're interested in candidates who:
Communicate clearly and professionally, both verbally and in writing
Consistently deliver exceptional customer service and take pride in exceeding expectations
Demonstrate sound judgment and the ability to assess situations and take initiative independently
Has had previous management or lead experience in a customer support role
And who have:
A high school diploma or equivalent
At least three (3) years of experience in workplace services, reception, hospitality, technology support, or an inbound customer service environment
Administrative experience, preferably within a professional services or corporate setting
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$36k-46k yearly est. 3d ago
Customer Service Supervisor
Leadstack Inc.
Service supervisor job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Education Requirement:
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload:
Position Summary:
We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Skills/Attributes:
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes:
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customer service practices.
$36k-51k yearly est. 1d ago
Senior Team Lead - Dynamics HR Consulting & Support
Hubdrive GmbH
Service supervisor job in Los Angeles, CA
A leading HR consulting firm in Los Angeles seeks a skilled consultant to enhance project implementations and train partners. Responsibilities include daily team meetings, analyzing technical issues, ensuring quality checks, and conducting customer training. Ideal candidates should have strong organizational skills and a commitment to delivering excellent consulting services. This role offers opportunities for growth and coordination with senior management.
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$108k-160k yearly est. 2d ago
Student Services Manager
Spartan College of Aeronautics and Technology 3.9
Service supervisor job in Riverside, CA
The Student Services Manager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services.
Essential Functions
Participate in relationship management with prospective students and their families, alumni, and active students.
Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them.
Ensure all students complete Smart Measure and meet with students to discuss results.
Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails).
Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations.
Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan.
Develop / support retention strategies effective in both active and inactive students.
Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach.
Manage Student Event calendar; Update posted schedules, calendars, and monitors each term.
Coordinate bi-annual student focus groups and encourage student participation.
Prepare and present material at internal workshops; both in person and virtually.
Identify opportunities for student life activities to increase student involvement.
Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements.
Connect students with Instructors/ Program Chair to get additional tutoring when needed.
Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed.
Active participation in Student Council / Student Groups.
Work closely with pending graduates to ensure the completion of exit requirements are met.
Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums.
Support Career Services in new student job placement initiatives to ensure current students can find work while attending school.
Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established.
Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees.
Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting.
Complete other duties as assigned by the Dean of Student Affairs / Career Services Manager.
Knowledge, Skills and Ability Required
Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations.
Knowledge of student advising theory and best practices; ability to implement these practices effectively.
Knowledge of obstacles facing non-traditional students and strategies for overcoming them.
Thrive in a fast-paced environment and demonstrate a passion for higher education.
Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
Excellent problem-solving skills, leadership, and time management skills are necessary.
Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds.
Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor.
Must remain flexible regarding external factors that may affect the work schedule.
Qualifications
Education and Work Experience
High School diploma or GED required.
Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required.
Master's degree preferred.
Experience in an educational setting supporting students' progress toward their educational goals.
Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals.
Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook
Experience with Anthology software preferred .
Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook
Strong written and verbal communication skills
$69k-107k yearly est. 4d ago
Director of Curriculum and Academic Services
International Education Corporation 4.1
Service supervisor job in Irvine, CA
International Education Corporation is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - it's an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.
We are currently seeking an Director of Curriculum and Academic Services to join our team. This is a 100% on-site role and works out of our corporate office in Irvine, CA. This position is responsible for providing leadership and direction within the company for planning, administration, supervision, and coordination of programs and courses offered within the IEC. The position is also responsible for development and/or implementation of new courses/programs and accountable for planning, directing, and evaluating assigned functions associated with maintaining quality instructional programs as well as meeting programmatic, and accreditation standards
Primary/Essential duties and responsibilities
Complies with all Federal, State, accreditation and institutional policies and procedures.
Provides leadership in developing a direction and vision for academic programs, which is in line with the strategic direction of the Company.
Actively promotes the Company's mission, vision and values statements.
Ensures that programs meet accreditation, IEC, and Department of Education compliance standards.
Participates in creating academic policies and procedures.
Monitors, prepares, develops, and upgrades curriculum for current and new programs.
Monitors, manages, and recommends for supplies and equipment for current and new programs.
Makes recommendation for identifying, recruiting, and selecting knowledge-based expert and/or interested volunteers for curriculum development activities.
Actively participates in market study to stay abreast of changes in program offering and subject matter.
Actively works with Compliance Department to prepare and submit documentation for current and new programs.
Actively works with Purchasing Department for inventory and maintenance of new program instructional materials.
Monitor and manages the program cost to maintain profitability.
Monitor and manages the quality of curriculum on UNIFY for program delivery in classrooms, and labs.
Monitors changes in accreditation for changes in curriculum requirements.
Works closely with Career Services to monitor program outcomes effectiveness for graduate placement.
Monitor recommendation of Advisory Board meetings for instructional quality.
Monitors Instructor's Quarterly Quality Control Report.
Ensures that all faculty members receive ample training on program modifications and new instructional materials and textbooks.
Actively works with publishing companies to ensure quality assurance of new technological advances in instructions and training.
Works with Directors of Education (DOE) and Program Administrators (PA) to understand and to enforce curriculum policies and procedures.
Works with Directors of Education (DOE) and Program Administrators (PA) to manage the quality of curricula delivery and maintains the academic integrity of the institution.
Monitors the outcomes of the educational process to ensure programs meet objectives and academic standards.
Other duties as assigned.
Requirements:
Master Degree preferred.
Successful track record of effective leadership and team development.
Minimum of 3 years management experience in education and experience in classroom teaching.
Excellent interpersonal and teambuilding skills.
Ability to function as part of the company management team.
Ability to work with a diverse population.
Excellent communication, conflict resolution, and problem solving skills.
Familiarity with student life, learning, services and outcomes assessment.
Positive student retention management experience.
Successful track record preparing and managing department budgets.
PC competency with MS Office.
We offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that include; Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.
If changing students' lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!
$71k-120k yearly est. 2d ago
Area Customer Service Manager
Empire Today 4.6
Service supervisor job in Santa Fe Springs, CA
Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director.
We offer:
Health benefits.
Paid time off and holiday pay.
Wellness program.
Professional development & career advancement opportunities.
Lots of perks.
Compensation Information:
$80,000 annually plus bonus
Responsibilities:
Assign newly entered customer service requests to appropriate team members.
Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction.
Export data from database and input into an excel spreadsheet for assignment and prioritization.
Plan and disseminate daily assignments to employees.
Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities.
Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies.
Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion.
Execute the implementation of training activities to improve Customer Service Scores.
Conduct the daily Customer Meeting for each of the markets within their Area.
Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area.
Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes.
Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed).
Request and collect referrals from every satisfied customer during the post installation call process (as needed).
Provides feedback to the company regarding service failures or customer concerns.
Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators.
Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team.
Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution.
Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members.
Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance.
Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.).
Serve as a resource to staff in resolving customer service issues.
Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance.
Assist the legal department in troubleshooting customer issues that require special handling.
Represent the organization at hearings and other state agencies as needed.
Perform other functions as necessary or as assigned.
Qualifications:
Minimum of three (3) years customer service or call center experience or related experience
Minimum of one (1) year management and/or training experience or equivalent combination of education and experience
Associate Degree or Bachelor's Degree preferred
Flooring or home improvement industry experience preferred.
Virtual/Remote management experience is ideal
Proficient in MS Word, Excel, Outlook, and PowerPoint
Strong analytical, organizational, and problem-solving skills
Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner
Strong ability to effectively communicate at all levels in written, verbal, and presentation formats
Demonstrated skill at communicating with and problem-solving for clients with challenging service issues
Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability
Must be flexible and comfortable working in a dynamic and interactive team environment
Why Empire Today?
We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.
By clicking Apply Now, I agree to the
Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.
$80k yearly 1d ago
Inventory Supervisor
Manufacturing/Crating
Service supervisor job in Anaheim, CA
Inventory Supervisor in a fast-paced manufacturing environment, responsible for kit pulls, ordering materials, experience in MRP, cycle counts, KPI's and managing a stock room.
self-starter
problem solver
computer and communication skills a must
$40k-61k yearly est. 1d ago
Customer Service Supervisor - NK
GAT 3.8
Service supervisor job in Burbank, CA
GAT is seeking dynamic individuals to join its team of aviation professionals.
Classification: Variable Hour, Non-Exempt
Job Summary: Customer ServiceSupervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline Customer Service
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$36k-49k yearly est. 8d ago
Field Service Supervisor
John Zink 4.5
Service supervisor job in Los Angeles, CA
Your Job John Zink is hiring a Field Service Working Supervisor for the West Region! A successful candidate for this role will be responsible for direct customer relationship maintaining and building and supervising the training and mentoring of field technicians for their Region. They will be expected to install, test, troubleshoot, and repair a wide variety of mechanical, electrical, and control equipment on our manufactured and packaged equipment. Our manufactured equipment skids and products are critical and necessary for the control of VOC emissions for landfill, biogas processing, crude oil, and refined fuels terminals.
To be successful, the Field ServiceSupervisor will have to supervise a team of service technicians and be able to solve problems with little or no outside input. Good Time Management skills, project planning, and manpower planning are critical to succeed in this position. The chosen candidate will be responsible for meeting all the safety, health and performance training requirements for themselves and their direct reports and ensure they are in 100% compliance. This equipment includes, but is not limited to, pumps, motors, valves, actuators, transmitters, emission monitoring equipment, recorders, and programmable logic controllers (PLC.), HMI screens, VFD's, and other control equipment.
Our Team
John Zink Company, a Koch Engineered Solutions (KES) company, serves customers with innovative, engineered-to-order solutions. Our equipment group business supplies components for applications in various markets with a focus on the refining and petrochemical Industry. Our Field Service Technicians support our customers at their sites across the country with their commissioning, maintenance and other service needs.
What You Will Do
Management and administrative tasks for hiring, training, deployment and continued development and mentoring of all direct report employees.
Review and correction of all direct report electronic logs, weekly time keeping, service reports, and miscellaneous HR issues.
Quick resolution and redirection on field issues as they develop
Developing key relationships with customers on a local and corporate level to gain market share for the Region and strengthen our competitive advantage for service quality and customer satisfaction.
Monitor employee performance and provide annual evaluations for direct reports.
This position will also include working directly with supporting troubleshooting, starting up and maintaining, our manufactured equipment at customer job sites.
Who You Are (Basic Qualifications)
Previous relevant field technical experience
Understanding and applying National Electrical Code (NEC)
General electrical and mechanical skills
Instrumentation and electrical systems experience
Ability to read, understand, and mark-up electrical, mechanical drawings and P&ID's, as needed.
Experience with Microsoft Outlook, Excel and Word
Currently hold a Transportation Workers Identification Credential (TWIC) badge as mandated by the Department of Homeland Security/TSA or ability to obtain one shortly after taking this position.
Ability to travel a minimum of 50% of the time. A higher amount of travel will be required during the first six to 12 months in this role.
Must possess and maintain a valid driver's license and passport
Ability to work overtime
Must be able to respond to service calls and call outs 24/7
Physical Requirements:
Flexibility to work various schedules as needed to meet demands of field projects, including travel and extended overnight stay and at times through weekends
Ability to wear Personal Protective Equipment such as hard hat, safety glasses, gloves, flame retardant clothing (FRC,) safety toe boots, negative and positive pressure respirators, etc.
Ability to lift and carry a minimum of 50 lbs. frequently
Ability to sit, crawl, stoop, stand, kneel, crouch, climb and stand for large portion of workday.
Ability to enter and work in confined spaces with small openings for short periods of time.
Ability to work in hot, cold or inclement climate conditions (100% outdoor working conditions)
Position requires the ability to wear a respirator and pass a respirator fit test
Ability to climb ladders and uneven surfaces
What Will Put You Ahead
Experience working on industrial, electrical and electronic equipment including, but not limited to motors, valves, actuators, transmitters and PLC equipment
Combustion systems knowledge including flares for landfill sites and gasoline terminals
Experience with GE, Allen Bradley, Control Logix Programmable Logic Controllers (PLC)
Experience working in a supervisory or management position.
Experience related directly to Vapor Control products and service
Experience in a project management or team management role
Salesforce experience
For this role, we anticipate paying $50.00 - $65.00 per hour. This role is eligible for variable pay, issued as a monetary bonus or in another form.
This position is not eligible for employment visa sponsorship.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
John Zink, a Koch Engineered Solutions business, is the leading global combustion and emission control partner, delivering exceptional, tailored solutions including industrial burners, flares, thermal oxidizers, and vapor control systems. Backed by decades of proven performance, unrivaled research and development, plus expert service and support, we tackle the industry's most challenging demands and foster transformative, collaborative partnerships. Our enduring commitment to excellence not only shapes our legacy but also our future, by delivering reliable solutions that drive progress and ensure lasting impact for decades to come.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
#LI-DM1
$50-65 hourly 7d ago
Field Service Supervisor (Dock/Door Foreman)
National Equipment & Service Corporation 3.5
Service supervisor job in Irvine, CA
Who We Are
National Equipment and Service (NES) is a premier provider of preventative maintenance, repair, and installation services for industrial warehouse equipment, including roll-up doors and dock levelers. We specialize in ensuring the smooth and efficient operation of critical infrastructure within warehouses and distribution centers, helping businesses maintain safety and productivity. Our commitment to delivering superior service and expert solutions makes us a trusted partner in the industry.
Why NES
At NES, we are committed to becoming the Best Place to Work where employees are empowered and valued. We invest in our people by offering executive coaching, on and off-site training, industry certifications, and other forms of professional development, competitive pay and benefits, and the opportunity to be part of a team dedicated to delivering excellence in the industrial equipment service industry. Join us at NES, where your skills and contributions help drive the success of our clients and you will help build the core business by being involved in key decisions as we grow - both inside and outside the department. Check out our benefits for field employees!
What the Role is
The Field ServiceSupervisor at National Equipment and Service (NES) is a key leader responsible for managing field operations, ensuring quality and safety compliance, and driving both technician training and customer engagement. This role emphasizes hands-on oversight of field activities, guiding and developing technicians, and maintaining high levels of customer satisfaction. Additionally, the Field ServiceSupervisor manages large and complex projects, coordinates resources and logistics, and ensures that all operations are conducted in accordance with safety protocols and company standards.
Key Responsibilities:
In-Field Oversight:
Conduct regular site visits to ensure technicians adhere to quality, safety protocols, and company policies.
Conduct safety checks on sites, vehicles, and technicians to ensure a safe working environment.
Serve as a point of contact for technical support escalations, troubleshooting complex issues, and providing guidance to field technicians as needed.
Manage and oversee large and complex projects, coordinating resources, schedules, and logistics to ensure projects are completed on time, within budget, and in compliance with safety regulations.
Training:
Design, implement, and continuously improve field training programs for technicians, with a focus on safety, compliance, and customer satisfaction.
Track and monitor the progress of all technician training and development to ensure everyone meets scheduled targets.
Lead recall jobs alongside the original technician, providing hands-on training and coaching to teach the technician what went wrong, how to identify and fix it, and how to prevent it in the future.
Train and coach existing Team Leads; identify and develop new Team Leads, emphasizing the importance of safety and customer experience in leadership roles.
Gather and record feedback from employees to enhance training programs and improve the overall employee experience in the field.
Customer Engagement:
Identify opportunities to educate customers about our products, services, safety practices, and additional service offerings.
Identify and report any safety or operational issues beyond the scope of work to the customer; proactively engage with customers during technical issues, delivering exceptional service by promptly addressing concerns and quickly resolving any problems.
Gather and record feedback from customers to consistently enhance the customer experience and improve service delivery and the overall customer experience.
Required Qualifications:
Technical: Minimum of 5 years of experience in the installation, maintenance, and repair of industrial doors, loading dock equipment, and material handling systems.
Software: Proficient with FSM (Field Service Management) systems that manage all aspects of field operations (Estimates, Work Orders, Dispatching, Scheduling, etc.); all work is logged and processed digitally in our app from your iPhone/iPad.
Leadership: Proven experience in supervising and managing field service teams, including leading large and complex projects.
Technical Skills: Strong technical background in troubleshooting and resolving issues related to industrial equipment, with a focus on safety and compliance.
Training & Development: Experience in designing and implementing training programs for field technicians, with an emphasis on safety, compliance, and customer satisfaction.
Customer Service: Excellent communication and customer service skills, with a track record of effectively managing customer interactions and resolving issues on-site.
Problem-Solving: Strong problem-solving abilities, capable of troubleshooting complex technical issues and providing guidance to field technicians.
Project Management: Experience in coordinating resources, schedules, and logistics for large-scale projects, ensuring completion on time and within budget.
Safety Compliance: In-depth knowledge of safety regulations and best practices, with the ability to enforce safety protocols in the field.
Driver's License: Valid Driver's License with a clean driving record.
Additional Qualifications (desired, but not required):
Certifications: OSHA certifications, First Aid/CPR/BLS certification, and Aerial Lift and Forklift Certification, or any other relevant certifications.
Technical Expertise: Additional experience with hydraulic and pneumatic systems, welding, steel fabrication, and electrical work.
Advanced Leadership Training: Formal training or certification in leadership, team development, or project management.
Industry Knowledge: Familiarity with the latest industry trends and technologies related to warehouse and industrial equipment.
Customer Engagement: Experience in customer relationship management (CRM) systems or customer experience improvement initiatives.
Bilingual: Proficiency in a second language, particularly Spanish, to better serve our diverse customer base.
Work Environment:
Work in various environments, including warehouses and outdoor customer locations.
Use of personal protective equipment (PPE) is required for safety.
Travel Requirements:
Frequent travel to job sites, vendor locations, and our headquarters in Irvine is required. The company provides a fully equipped van that you can take home, allowing you to be dispatched directly from your residence.
Benefits:
Health:
Medical/Dental/Vision (50% employer contribution for Medical)
Additional Insurances: Life, Critical Illness, Accident, etc.
Free Employee Assistance Program
Financial:
Weekly Paychecks
Overtime Opportunities
Annual Performance and Compensation Reviews
Quarterly celebrations and rewards
Bonus program based on team goals and field sales
401(k)
Time Off:
2 weeks dedicated Vacation Time
5 days dedicated Sick Time
7 Paid Holidays
Safety:
All necessary PPE provided on day one
Personalized OSHA-compliant fire-rated uniforms
Aerial Lift and Forklift Certification
OSHA certifications
First Aid / CPR / BLS
Employee Development:
Comprehensive paid training program
Opportunities for growth and internal advancement
Tuition Reimbursement
Tools and Equipment:
Company-branded gear
iPhone and iPad
Fully equipped vehicle with welder, tools, and equipment
Fuel and maintenance card
Equal Opportunity Employment:
NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
$47k-73k yearly est. 60d+ ago
Supervisor, Creative Services
Knott's Berry Farm 4.1
Service supervisor job in Buena Park, CA
Supervises and leads the department's Associates through phases such as design, development, manufacturing, maintaining and repairing the park's permanent decorations, as well as seasonal event decor. Specific functional responsibilities include assembling and maintaining FX electronics and programing for seasonal events The Supervisor is responsible for coordinating installations of seasonal events as well as visual displays for merchandise windows. Additional duties include Associate scheduling, budgeting, resource allocation, and implementing best practices to enhance operational performance and Guest satisfaction. This position emphasizes Team leadership and the ability to operate as team.
Salary Details: $68,640 / yr - $80,000 / yr
Responsibilities:
Lead the manufacturing, installation and strike of seasonal, special and promotional event decor and merchandise window displays.
Lead vendors as needed for visual lighting decor or display and assign projects and duties to Associates according to need and ability. Install special effect electronics and program the special effects to function properly.
Lead full time, part time, and seasonal staff to ensure event decor and merchandise display are completed within the scheduled time frame and budgeted amounts, while upholding a quality standard. Provide the Manager with feedback on Associate performance and potential.
Support other departments with decor assistance, such as Production, Catering, and Hotel, and request necessary assistance from those departments.
Lead inventory management efforts, control and storage of decor and display elements.
Lead, train and develop key Associates through meaningful goals and accountabilities, as well as daily direction and guidance. Train Associates to expand their skill-sets. Provide opportunities for Associates throughout the organization to make contributions beyond the scope of their primary positions.
Assist in accurately tracking the departmental budget and responsibilities. Must have a good understanding of modern business practices and procedures, business letter writing and elements of correct English usage, grammar, spelling, vocabulary, punctuation and mathematics. Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others.
Coordinates the procurement and scheduled use of resources, including labor, equipment and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. Orders materials and supplies in accordance with established company budgets and guidelines.
Qualifications:
Associate's degree / vocational or technical school degree, emphasis in Theatrical Design, Visual Design, Art, or related field preferred.
At least 6-8 years of related work experience preferred.
At least 3-5 years of prior supervisory/management experience required.
Demonstrated visual creative expertise. Specific knowledge of use of basic hand tools, paint techniques, graphics and floral design. Knowledge of various adobe or equivalent design programs.
Must be able to work nights, weekends, and holidays based on business needs.
$68.6k-80k yearly 5d ago
Supervisor, Organ Surgical Services
Onelegacy Brand 4.1
Service supervisor job in Azusa, CA
Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Exempt
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Employee may be assigned to a base office in Azusa, CA.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Summary of Functions:
The Supervisor, Organ Surgical Services, is responsible for the supervision of the day-to-day organ recovery operations including staffing logistics, case logistics, and the recovery of organs. Provides instructions to staff on the recovery efforts to ensure all organs recovered follow the specifications and guidelines by both OneLegacy and OPTN. Ensures all staff are trained and have the necessary equipment, tools, and supplies for performing the various types of organ recoveries. The supervisor performs all duties and responsibilities in compliance with OneLegacy policies and procedures, the standards and regulations as outlined by the OneLegacy, CMS, UNOS, OPTN and other applicable federal, state and local laws.
Under the guidance from the Manager of Organ Surgical Services (MORS), the Organ Recovery ServicesSupervisor (SORS) will be responsible for the Surgical Recovery Coordinators, Organ OR coordination, organ mechanical perfusion and research organ recovery, allocation of research organ and organ pathology. This position requires an advanced level of expertise and overall understanding of the surgical organ recoveries and transplantation process. Responsibilities include the following below.
Duties & Responsibilities:
Essential Job Functions:
1. Supports the organizations Mission, Vision, Initiatives and Core Values
2. Oversees the day-to-day organ recovery operations including but not limited to staffing activities and Organ recovery activities.
3. Provides direct supervision of the staff performing recoveries in-field or at a Onelegacy recovery facility.
4. Ensures staff are properly trained to perform all assigned tasks and functions.
5. Functions as a Supervisor on Call (24-hour shifts) withing Organ Recovery Services and provides staff with instructions and guidance to maximizing organ recovery opportunities and ensure the procedures and policy are being performed
6. Functions as a Surgical Recovery Coordinator during staffing shortages or high case volumes.
7. Performs both Annual competencies and General competencies for all surgical recovery coordinators.
8. Performs periodic in field evaluations and observations of SRC, PTC and RCC when on active organ OR recovery, both brain death and DCD donors.
9. Works collaboratively with Organ Recovery Services Manager to perform annual reviews of the surgical recovery coordinators.
10. Required to attend all General staff meetings, Leadership meetings and Department meetings deemed necessary by the Manager, Director, or CEO.
11. Represents OneLegacy at any local, regional, or national meetings
11. Works collaboratively with peers and leaders of other departments to improve communication and performance.
12. Audits the recovery process and provides staff with necessary feedback for improvement.
13. Ensures staff understand and comply with all recovery objectives, performance standards, and policies.
14. Ensures the facility maintenance and cleaning.
15. Ensures staff complete UKG/Timesheets Accurately and on time.
16. Provides staff in the moment coaching or mentoring to foster a teamwork environment.
17. Conducts monthly one on one with staff and performs annual reviews.
18. Assists with recruiting and interviewing new staff both internally and externally
Supervisor Responsibilities:
1. Oversight and supervision and training of Surgical Recovery Coordinators
a. Additional higher-level oversight and supervision of traveler surgical recovery coordinators when applicable.
2. Act as Surgical Recovery Resource on call:
a. 24 hours on call resource for surgical recovery coordinators including PTC and RCC when on an active OR
b. Create daily staffing model to ensure organ surgical services provides support for all active donor cases going to OR
c. Act as Surgical triage for issues regarding donor O.R. process, kidney perfusion, documentation, surgical damage, team huddles, and events in the O.R.
d. Participate in twice daily Donor Rounds
e. Participate in once daily O.R. Plan Rounds
3. Training
a. Didactic and practical hands-on training of new staff
b. Ongoing training of current staff
c. Review, revision, and development of training documents and competencies
4. Policy development
a. In partnership with the Manager of Organ Recovery Services, review and make recommendations for updates to all organ recovery service policies.
5. Required availability to act as expert Surgical Recovery Coordinator during surging donor cases at Azusa and donor hospitals, responsibilities to include.
a. Surgical Coordinator
b. Scrub Tech at ATRC or RTRC
c. Mechanical Perfusion of Organs
d. Recovery of research organs
e. Education and Training of external partners
6. Mechanical Perfusion
a. Develop and implement training program for SRCs to provide mechanical organ perfusion at either partner hospital O.R. or a OneLegacy facility.
7. Research Organ Allocation
a. Develop and implement training programs for allocation of research organs.
b. Ensure effective allocation, recovery, and distribution of research organs.
10. Reviews and audits Recovery Documentation.
Skills and Abilities:
1. Must have the ability to delegate, inspire and communicate effectively.
2. Excellent verbal and written communication
3. Strong interpersonal and problem-solving skills
4. Have a commitment to the organization.
5. Ability to coach and mentor staff in career growth.
Physical Environment/Working Conditions:
Location: Corporate office.
Travel: Required to travel by personal auto, OneLegacy vans and/or air to meeting sites and other locations.
Work Hours: Exempt employees shall be paid an established salary on a bi-weekly basis and are expected to fulfill the duties of their position regardless of hours worked. The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Exempt employees are not eligible to receive overtime compensation. Must be available evenings, holidays, and weekends as required.
Job Qualifications and Requirements:
Education: Required to have one of the following:
Associate degree or higher education degree. Completion of a Certification Program such as: Emergency Medical Technician (EMT), Surgical Technologist (CST), Paramedic (NRP), Certified Nurse Assistant (CNA), Licensed Vocational Nurse (LVN), Registered Nurse (RN). Experience in allied health fields such as (physiology, anatomy, surgical technologist (scrub tech), EMT, ER Technologist, paramedic, pathology, or nursing). CEBT or CTBS Certifications is preferred but not required.
Experience: Two years of experience in tissue or organ recovery is required.
Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance. Required to have reliable automotive transportation.
Requirement: Employee must be able to pass a local government agency (coroner's office) background check.
Equipment: Reliable automotive transportation required.
Salary Range: $95,000 - $140,000
The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents
19 days of PTO
2 Floating Holidays
10 Holidays
Life Insurance
Supplemental Life Insurance
Wellness Plans
Employee Assistance Program
Pet Insurance
Gym Onsite
Mileage Reimbursement to applicable positions
Tuition Reimbursement
Employee Referral Program
403b Retirement Plan with an annual discretionary 8% Employer contribution
School Loan Forgiveness
$45k-68k yearly est. 23d ago
Field Service Supervisor
Nikkiso Cryogenic Industries
Service supervisor job in Irvine, CA
Nikkiso Clean Energy & Industrial Gases (CE&IG) is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the LH2, LNG and industrial gases industries. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over USD 1.2B in annual revenue, 8,000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Job Overview
The successful candidate will join our field service operation that covers an installed base of over 200 cryogenic expander - compressor /expander globally.
This position will lead installation, commissioning, maintenance and troubleshooting activities for our customers in the region and around the world. This is a lead field service adviser role that will supervise customer personnel whilst directing installations, start-ups, commissioning and major overhauls.
Responsibilities
Act as the site adviser to guide and supervise customer personnel, freelancers and field service representatives in the installation, commissioning and maintenance of cryogenic expander - compressor.
Advise service representatives to take corrective action for equipment performance problems and troubleshooting activities.
Work in partnership with the customer and keep them thoroughly informed on the progress, performance, and any potential problems.
Work with Aftermarket and Service departments to meet customer demands for spares parts, retrofits, service contracts and new equipment.
Produce comprehensive service reports and present these back to Aftermarket and Service Managers in product company and the customer.
Contribute new ideas to enhance company service and overall customer experience.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Mechanical Engineering degree or equivalent mechanical apprenticeship and several years' experience in the field of turbomachinery. Experience in air separation plants, and gas plants are plus.
Previous experience commissioning, overhauling, maintaining and repairing cryogenic expander - compressor.
A practical oriented engineer with both supervisory and hands on experience.
Previous experience writing comprehensive and detailed service reports.
A proven track record working onsite with customers and leading their personnel during installation, repair and maintenance.
Willing and able to travel to customer sites throughout Middle East, North Africa etc.
Excellent command of the English language additional for this role. We are also seeking someone who is fluent in other languages
Must be Health, Safety & Environmentally focused, and promote safety in the workplace.
Proficiency with MS Office in Word, Excel and MS Project.
Work Environment
This job operates in manufacturing and field construction environments. This role routinely utilizes the operation of various tools and machinery.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift and work with various materials and/or tools, as well as work and bend at different heights, in various temperatures, and be on feet for an extended period of time.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEOC Statement
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
$49k-83k yearly est. Auto-Apply 6d ago
Dietary Services Supervisor (DSS)
Northridge Care Center 4.1
Service supervisor job in Los Angeles, CA
We are hiring a qualified Certified Dietary Manager/Dietary ServicesSupervisor to conduct the planning, development and directing the overall operation of our Dietary Services Department, and assure that food service to residents is safe, appetizing and provides for their nutritional needs.
As a Certified Dietary Manager/Dietary ServicesSupervisor you will conduct operations in accordance with current federal, state, and local standards/guidelines and regulations within our facility.
Join a compassionate team dedicated to excellence! Join our team and receive leadership development opportunities to expand your career in the healthcare field, while receiving competitive pay and learning from colleagues in a positive environment.
Schedule: Monday through Friday
Dietary ServicesSupervisor Requirements
Certification of Dietary Manager and/or Dietary ServiceSupervisor Certification
Vaccinated against COVID-19 including Booster shots
Primary Dietary ServicesSupervisor Responsibilities
Supervise and manage daily operations of dietary department following State & Federal regulations
Managing food and labor budgets effectively
Attend IDT meetings, patient care conferences; complete MDS
Work closely with staff to provide nutritional care to patients
Planning, developing, organizing, implementing, evaluating, and directing the Dietary Department, its programs, activities and structure
Develop as necessary and maintain written dietary policies and procedures and job descriptions; interpret to employees, residents, visitors, government agencies as necessary
Ensure food served is palatable, attractive and in a form to meet the individual needs of the residents
Ensure food is served at proper temperature by checking that temperature of hot/cold foods are recorded and served according to procedure
Ensure substitute food of similar nutritive value is provided to residents who refuse foods
Maintain accurate records and tray tickets for all residents
Post menus with dates at least one week in advance and promptly correct menus if content is altered
Set the budget for the dietary department
Purchase food and supplies within budgetary guidelines
Interview residents or family members, as necessary, to obtain diet history and maintain ongoing communication to evaluate quality of meals and satisfaction
Assist in keeping track of expenses and menu planning
Other duties may be assigned
PAY SCALE: $38 - $41 / Hour
Depending on a number of factors, including, but not limited to location, regularly scheduled work shift, knowledge, skills, experience, and expertise.
#NN
$38-41 hourly 14d ago
Supervisor, Adult Day Services
Easter Seals Southern California 4.1
Service supervisor job in Riverside, CA
Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year-from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans' services and more. Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we're empowering people with disabilities, families and communities to be full and equal participants in society.
Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play easterseals.com/southerncal
Position: Supervisor, Adult Day Services
Location: Riverside
Hours: Full-time - Monday-Friday - 8:00 am - 4:00 pm
Hourly Starting Pay Rate: $26.00 per hour
*We provide CPR/First Aid certification for Adult Day Services*
- Excellent Monday through Friday work schedule. No weekends or evenings
- Full-time positions are eligible for medical, dental, & vision, 401k program, tuition reimbursement of up to $5,250 per year, student loan counseling program, 15 days of paid time off, 11 paid holidays, etc.
- We offer a career path providing room to grow!
- No driving required
- Great work culture & work/life balance
OVERVIEW OF POSITION: Monitors the day-to-day operation of assigned services. Supervises, evaluates, and trains associates within scope of authority. Assists with planning of all aspects of service to achieve desired outcomes and assures services comply with person centered service design and with all applicable internal and external oversight. Works collaboratively with Program Directors and direct reports to ensure delivery of high-quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives. Participates in the development of policies and procedures.
ESSENTIAL FUNCTION:
Ensures health and safety of individuals and associates through following established procedures, standards, guidelines, and best practices in designated services.
Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, effective service delivery, and all associated meetings. Responsible for collection, coordination, organization, storage of documentation and data input for individuals who use the services, including use of electronic health records where required.
Promotes, models, and supports adherence with person-centered standards and culture by ensuring person-centered planning, opportunities for a variety of experiences selected by and reflective of the interests and preferences of individuals who use the service.
Complies with quality assurance standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, accreditations and other regulatory requirements.
Evaluates training needs and conducts thorough observations of direct reports; responds to meet identified needs and provides feedback in a manner that is effective, constructive, and conductive to their growth and success. Ensures the proper completion of all required personnel documentation.
Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.
Substitutes for Direct Care Associates as needed.
Other assignments that may need the associate's expertise, knowledge or ability.
EDUCATION:
Possess and maintain Valid CPR and First Aid Certifications.
EXPERIENCE:
Twelve (12) college units in Human Services or related field plus two (2) years of work experience in related field; or four (4) years' work experience in related field. Or the combination of training, experience and education to perform the job successfully.
KNOWLEDGE, SKILLS, ABILITIES:
Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public.
Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
Ability to interpret and carry out written and/or oral instructions.
Ability to properly interpret and implement policies, procedures, and regulations.
Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint).
Ability to resolve conflicts and remain calm and collective in stressful environment.
Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork.
Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills.
Ability to lift up to 50 pounds repetitively. Ability to walk, stoop, stand, and kneel for extended periods of time. Ability to push wheelchairs on a variety of terrain.
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easter Seals Southern California and/or program requirements.
Ability to pass post-offer medical examination and test for tuberculosis.
Ability to travel locally, up to 30% of time. Own reliable transportation, proof of valid California driver's license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards. May be required to transport individuals using the service.
Ability to pass all drug testing required by ESSC.
Carrying/Lifting: Occasional / 0-50 lbs.
Standing: Occasional / Up to 3 hours per day
Sitting: Constant / Up to 8 hours per day
Walking: Occasional / Up to 3 hours per day
Repetitive Motion/Activity: Keyboard activity, telephone use, writing
Visual Acuity: Ability to view computer monitor and read newsprint
Travel: Up to 30% of time
Environmental Exposure: Occasional exposure to unpleasant or hazardous working conditions (noise, heat, dust, bio fluids, etc.) up to 20% of the work time
$26 hourly Auto-Apply 49d ago
Content Services Supervisor
Pixelogic Media Partners 3.7
Service supervisor job in Burbank, CA
Day shift starting at 7am
$35-38/hr
The Content ServicesSupervisor is responsible for supervising and leading a team of Content Services Specialists in the day-to-day operations and fulfilling jobs and tasks that include checking and conforming the specifications of source materials in preparation for creating outputs including but not limited to Digital Cinema Package (DCP), Interoperable Master Package (IMP), ProRes master files and downstream deliverables, subtitling backgrounds, DVD and Blu-ray. Check, conform and QC of input and outputs may include elements relating to color volume, transfer characteristic, metadata, frame rate, visual spot check, verification of texted and textless materials, shot pickups and inserts, audio retiming, pitch correcting, audio finessing and XML editing.
Other responsibilities include implementation of tests for tools and applications, working with management team by providing feedbacks to improve efficiency and productivity of the operations; creation of procedure and documentation for workflows; conduct training and demo; advanced troubleshooting and resolution; participation in client sessions when needed. Additional responsibilities include administrative duties including but not limited to assisting with managing of staff and holiday coverage schedules.
You should have a thorough understanding of the technical aspects of the various content specifications and workflows. You should be highly motivated, possess leadership quality, a flexible attitude and adapt quickly in a fast-paced environment. Excellent communication and collaboration are essential. Be able to work as part of a team; provide guidance and motivation; deal and manage changing priority and workloads.
Duties
Supervise and lead a team of Content Services Specialists
Create training materials and conduct training/demo as needed
Collaborate and service client in review and work sessions as needed
Work with management to prioritize projects and jobs
Provide feedbacks and recommendations to improve operations and workflows
Fulfill responsibilities as pre-defined for Content Services Specialist
Check, prep and conform source materials
Create and QC outputs of various and different media formats
Working with and liaising with other internal departments
Data entry relating to work orders and projects
Conduct testing relating to tools and applications
Other related tasks as assigned to fulfill responsibilities
Requirements
Excellent leadership quality and strong organizational skills
Effective communicator and collaborator
Highly motivated and good influence skills
Problem solver with creative and innovative approach with ability to think out of the box
Passionate about quality, customer experience and customer service excellence
Technical skills and knowledge
Picture and audio editing, transcoding / encoding, sound syncing and color conversion experience is required
Solid knowledge of film & digital file formats
Knowledge in colorspace, aspect ratio, transfer characteristics, video and audio codecs, compression and other characteristics associated with media is required.
Familiarity and working knowledge with some of tools and applications including but not limited to DVS Clipster, Colorfront's Transkoder, Vantage, Resolve, Baselight, Aurora, Final Cut Pro and Pro Tools are essential. In addition, knowledge of any DVD or Blu-ray mastering software is a plus
Experience in DCP and IMP mastering is essential.
Experience within a post-production finishing environment or similar. QC experience is a plus
Proficient with Mac OS, Windows and Linux
Experience
Minimum Two (2) to three (3) years of experience in Post Production environment is required.
$35-38 hourly Auto-Apply 34d ago
Dining Services Supervisor
Brookdale 4.0
Service supervisor job in Irvine, CA
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$45k-70k yearly est. Auto-Apply 60d+ ago
Resident Services Supervisor-90022 (Corporate)
Telacu Residential Management, Inc. 4.0
Service supervisor job in Los Angeles, CA
Job Description
TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.
The Resident ServicesSupervisor (RSS) will be assigned specific housing communities to work in conjunction with on-site staff and the supervisory team. RSS will proactively engage with all Team Members under their portfolio in a comprehensive, proactive and on-going manner. The RSS will continuously assess and manage healthy aging plans and transition plans in close collaboration with the Resident Service Coordinators under the portfolio. The RSS creates partnerships with community health and social services partners to ensure RSC's facilitate care management meetings to ensure that the most complex situations are tightly coordinated across partner organizations while the aggregate needs of the residents are supported through evidence-based practices.
The Resident ServicesSupervisor (RSS) is responsible to shape communities everyday by supporting the Director of Resident Services Programs (DRSP) and co-workers in providing a supportive environment for seniors and the disabled at TRM/TPM communities. The RSS will take the lead on special projects/assignments, provide new staff training, and performs administrative accountability as directed by DRSP. The RSS is assigned to more than one facility and will travel to all other TRM/TPM facilities, as needed. The RSS is key member of the supervisory team structure and works collaboratively with their peers to orchestrate performance and production.
Essential Job Duties
•Establishes a positive, productive and professional relationship with assigned communities and colleagues.
•Develop and maintain RSC new-hire training materials and keep the RSC manual up to date;
•Train new hires and existing RSC's on company policies and procedures;
•Regularly reviews internal financial/performance reports, HUD regulatory and RSC programing reports; prepares and submits all HUD reports and budgets for their assigned portfolio.
•Responsible for completion of annual performance reviews for Team Members assigned to their portfolio; including follow-up and implementation of development or improvement plans.
•Review and approve expense reports, staples orders, Per Unit Per Month (PUPM) Invoices as submitted from the Team Members under the assigned portfolio;
•Responsible for all ADP Payroll Functions including Mid-week e-Times, Final Payroll, vacation/sick time off.
•In conjunction with DRSP, oversees and manages the collection and updates of all Reasonable Accommodations and modifications for TRM/TPM and Per Unit per Month (PUPM) Programs
•Works collaboratively with colleagues to elevate performance, implement corporate polices and maintain a high level of housing awareness.
•Ensures Team Members assigned in their portfolio maintain all necessary resident and program data utilizing AASC Online; case management, progress updates, including interactions with residents, resident participation in programs, and sentinel resident events (e.g. falls, ED visits, etc.).
•Engage and motivate Team Members under their portfolio to create programs for residents, including but not limited to social isolation prevention, health and well-being programs, and manage onsite transportation programs for each community.
•Ensures Team Members assigned under the portfolio effectively collaborates with local agencies to review discharge plans for a seamless transition back to the Community; ensures proper follow up care is available.
•Convene and facilitate team meetings with community partners for strategy development.
•Ensures Team Members assigned in their portfolio complete and submits monthly management reports and additional reports as requested by HUD and TRM/TPM.
•Supports DRSP with interview process of applicants to the RSC position and make decisions to hire prospective candidate.
•Ensures Team Members assigned in their portfolio develops and maintains good tenant relations including organizing, participating and facilitating resident programs at the communities
•Attends staff, departmental, and other required meetings
•Must be able to work evenings or weekends as needed
•Other special projects and coverage of TRM/TPM sites as needed.
Experience & Education
•Course work or seminar attendance as identified in the HUD Handbook to comply with Service Coordinator Program requirements. Certification must be current.
•Bachelor's degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience
•Four years' experience working with elderly and/or working with those who are developmentally challenged.
•Must be bilingual and fluent in English and Spanish (written and oral).
•Preferred experience in health education and prevention programs (e.g. Chronic Disease Self-Management Program).
•Preferred AASC Online and HUD provided Software
•Preferred Two years ADP Workforce Now software
•Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the Internet
Travel
•Frequent local travel
•Position may require the employee to travel out of state to attend conferences and trainings
•Must have a valid California Driver's License, proof of current vehicle insurance and a driving record that meets TELACU Industries insurer's criteria; must be able to use own vehicle in the course of work.
COMPUTER & SOFTWARE SKILLS:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
Familiarity with AASC Online and HUD-provided software.
Physical Requirements:
Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation)
Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs.
Work Environment & Exposures
Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.
TELACU Offers a Competitive Benefits Package:
Medical health coverage options: Limited HMO, Full HMO and POS
Dental coverage options: Dental HMO (DMO) and PPO
Vision PPO insurance option
Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
401 (k) Retirement Plan with generous employer match
Company Paid Basic Life/ AD&D Insurance
Voluntary Supplemental Basic Life/ AD&D Insurance
Company Paid Long-Term Disability
Company Paid Employee Assistance Program (EAP)
Colonial Voluntary Supplemental Insurance Options
Paid Time Off for Vacation, Sick and Holidays
Education Reimbursement
$47k-71k yearly est. 4d ago
In Home Services Field Supervisor
Redwood Family Care Network
Service supervisor job in Santa Fe Springs, CA
Job Title: In Home Services Field Supervisor
Hourly Rate: $26.00 Shifts needed: 8:00am-4:30pm (Occasional weekends)-On Call Job Status: Full Time
COME JOIN OUR TEAM!
Do you have a passion for providing quality support to individuals with special needs? Do you thrive on helping others build/reach their goals in a positive, life-enriching environment? Then we'd love for you to apply!
Medical, Vision and Dental Insurance offered
401(K)
Paid Time Off
Company Perks and Discounts
NEW ON-DEMAND PAY!
JOB SUMMARY:
In Home Services Field Supervisor is responsible for supervising staff, leadership, staff development, training, performance improvement, implementation and management of key services in accordance with policies and procedures. Effectively interacts with the individuals, and their circle of support on the processes of assessment, planning, intervention, implementation and evaluation. The In Home Services Field Supervisor will be responsible for reviewing referral packets, assessing the consumer, and coordinating with consumer's counselor at the local Regional Center. The In Home Services Field Supervisor will work closely with the family members of clients to guide and support them with Redwood Family Care Network, services while maintaining documentation and assisting with community outreach to market the program. Knowledge of Title 17 and 22, federal and state laws, knowledge of regional center department of social services , knowledge of Individual Program Plans, and knowledge of behavior modification programs.
REQUIREMENTS:
2 years experience preferred supporting adults with developmental disabilities
2 years experience in IN-HOME SERVICES SLS, ILS, CIT and PAS
Bachelor's Degree preferred
3 - 5 years of supervisory experience with supervising 5 - 30 employees
Must be at least 21 years of age.
Must have a California Driver's License.
Candidates must successfully pass all pre-employment requirements, including but not limited to a background check.
CPI (Crisis Prevention Intervention) (Preferred or willing to obtain within the first 6 months of hire).
Must have First Aid / CPR.
PHYSICAL REQUIREMENTS
Must be able to lift 50lbs.
Able to work both indoors and outdoors in all weather conditions.
Work Remotely
No
VISIT OUR CAREER WEBSITE AT: ***************************
How much does a service supervisor earn in Long Beach, CA?
The average service supervisor in Long Beach, CA earns between $38,000 and $100,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Long Beach, CA
$61,000
What are the biggest employers of Service Supervisors in Long Beach, CA?
The biggest employers of Service Supervisors in Long Beach, CA are: