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Service supervisor jobs in Manchester, NH

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  • Operations Supervisor

    ABM Industries 4.2company rating

    Service supervisor job in Gloucester, MA

    Compensation: $80,000.00 - $85,000.00 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management Position Summary: The Operations Supervisor has overall responsibility for all aspects of facility management services and/or operations including laboratories, controls, fire life safety. The Operations Supervisor is the primary point of contact for day-to-day operations with client facility management team. They will create an unwavering attitude and commitment to safety and reliability within the client environment as they manage the maintenance of outside contractors capable of achieving the goal of 100% availability of mission critical infrastructure. The Operations Supervisor will drive continual improvements to the operation in the following areas: building maintenance, building utility systems, fire life safety equipment, building management systems, and other specialty systems. Job Objective: This position is responsible for the overall operation of our facility management services to multiple critical facilities, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. This Operations Supervisor ensures that established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract. Key Responsibilities: Oversee all aspects of the client's critical physical infrastructure. Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers. Oversee the development and accuracy of site-level operating procedures and other documentation. Supervise and escalate as needed ABM's response to after-hours emergencies at assigned facilities. Effectively and efficiently manage the operations budget and expenditures of assigned contracts. Manage the complete physical assets pertaining to the Operation and Maintenance of the critical and non-critical infrastructure equipment and systems. Resolve all electrical, mechanical, BAS (Building Automation System), EPMS (Electrical Power Monitoring System), BMS (Building Management System), and Fire Protection System issues in the client facilities while minimizing risk and business impact and communicate issues to management and customers in a timely manner. Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing. Manage oversight from preventive maintenance inspections and provide guidance on how to address issues. Develops, plans, and implements annual shutdown program for preventive maintenance activities. Technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history. Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials. Ensure compliance of Customer SLA (Service Level Agreement) parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations. Ensure that ABM training expectations are met and audit the process monthly. Identify, vet, and approve all sub-contractors who will perform work on-site. Develop PM (Preventive Maintenance) contract scopes-of-work, ensure contract terms are fulfilled. Qualifications: Associate Degree or higher degree in job related technical training or equivalent work experience. 5+ years Electrical or Mechanical experience, desired. Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired. Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors. Experience utilizing a CMMS (Computerized Maintenance Management System). Knowledge of computer and PLC Programming, AC/DC drives, Motor Controls, Digital Meters, and Recorders. Demonstrated ability to read/interpret drawings and wire diagrams. Possesses working knowledge/understanding of Electrical Code (both local and IEEE) as it applies to controls. Experienced in scope determination of installation materials. #200 About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ******************* ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ******************* ABM does not accept unsolicited resumes.
    $80k-85k yearly 3d ago
  • Operations Supervisor

    Prospectblue

    Service supervisor job in Stoneham, MA

    ProspectBlue is seeking a Night Operations Supervisor for their client in Lynnfield, MA! This individual oversees and is directly involved in more than one of the following operations: Dock, P&D, and Road, including, but not limited to, customer service, productivity, quality freight handling, claims prevention, load average and safety. Job Responsibilities: • Manages, plans, organizes, and directs all employees assigned to them. • Manages and implements security and loss prevention procedures. • Prepares and manages safety procedures in accordance with Company, OSHA, and DOT guidelines. • Prepares and implements action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets. • Works with Central Dispatch to develop a linehaul plan to effectively and efficiently move freight to destinations within Company service standards. • Schedules employees in accordance with hours planning, the company's run bid process, and service requirements. Job Requirements: • U.S. citizen or otherwise authorized to work in the U.S. • Must be at least 18 years of age • High school diploma or equivalent • Must be currently located in the same geographic location as the position or being willing to self-relocate • Individual must be organized, detail-oriented and have strong communication skills • Previous dock operations or supervisory experience not required but preferred • Bachelor's Degree not required but preferred
    $46k-77k yearly est. 2d ago
  • Real Estate Team Lead

    Vylla

    Service supervisor job in Manchester, NH

    Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer
    $51k-99k yearly est. 1d ago
  • Fire Sprinkler Service Supervisor

    The Hiller Companies 4.3company rating

    Service supervisor job in Amesbury Town, MA

    Job Details Hiller New England Amesbury - Amesbury, MA $97000.00 - $120000.00 SalaryDescription The Hiller Companies, LLC has an immediate opening for Sprinkler Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority. Key Responsibilities: Team Leadership & Development: Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work. Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment. Provide guidance on new employee training and conduct periodic performance reviews. Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development. Motivate team members and track their continued development and training. Work with other Hiller support teams to ensure smooth operations of Service Department functions. Assist in building a high-performance team that operates efficiently and effectively. Customer Relationship Management: Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction. Support sales efforts by providing technical expertise and participating in customer interactions when needed. Service Operations: Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs. Ensure technicians are correctly charging their time to assigned jobs for accurate costing. Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls. Monitor and ensure that team members maintain up-to-date required certifications. Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians. Health & Safety: Promote a culture of safety within the team and ensure compliance with safety protocols. Work with Safety partners to ensure employees have the required tools and PPE for their work. Conduct regular safety briefings and address any safety concerns promptly. Additional: Assist in managing multiple ongoing tasks and projects simultaneously. Provide regular updates to the Service Manager on team performance and operational challenges. Other duties as assigned. Qualifications What We Are Looking For: High school diploma or equivalent NICET Level II in related fire protection systems required; Level III preferred. Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems. 7+ years of experience in service, testing, and inspections of fire protection systems. Thorough knowledge of NFPA standards and local codes. Strong leadership and team management skills Excellent communication and interpersonal abilities Critical thinking and problem-solving skills Ability to prioritize and manage multiple tasks efficiently Proficiency in Microsoft Office products Technical expertise in fire protection systems Customer service-oriented mindset Physical Requirements: Ability to lift and carry up to 50 pounds. Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings. Capable of standing, walking, bending, and kneeling for extended periods. Ability to work at heights and in confined spaces as needed. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
    $97k-120k yearly 57d ago
  • Fire Alarm Field Service Supervisor

    Connexion Systems + Engineering

    Service supervisor job in Medford, MA

    Title: Fire Alarm Field Service Supervisor Hiring Organization: Connexion Systems & Engineering Compensation, Benefits, and Employment Type Duration: Permanent Pay rate: $ 100,000-120,000 salary Job Location: Medford, MA Job#: 17309 Summary of duties and responsibilities Duties include but are not limited to the following: responsible for oversight of assigned fire service/inspection staff. Provide superior technical support to fire staff and key accounts. Must be proficient at service/inspections of all systems that are in place in our customer base. All inspections must meet the highest quality standards set forth , while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers. Duties and Responsibilities: Responsible for direct supervision of fire alarm team. Provide field and phone support for fire alarm technicians. Manage day-to-day needs of fire team including praise, motivation, and discipline. Be an advocate for the fire team by making sure they have the resources needed to carry out their daily tasks i.e. tools, training, helpers, etc. Assist in the ongoing training of new and existing fire alarm technicians. Review daily schedule. Assist technicians at sites as necessary. Monitors quality of inspections and service work performed at customer site to ensure the highest quality of standard and safety. Review accuracy of completed fire inspection records. Provides accurate, detailed, and timely paperwork and reports to management. Review timecards and oversee/approve the assignment of overtime. Responsible for administering technician's performance reviews based on productivity, quality, attendance, job profit and technical advancements. Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the fire team with a goal of superior customer satisfaction. Responsible for updating all manuals, safety practices, and technical information. Key accounts are to receive routine support visits. Recommend corrective services to adjust customer complaints. Build and maintain working relations with the sales staff. Must be able to drive a company vehicle adhere to policy and maintain vehicle. Regular attendance must be maintained. Additional Duties: Research and obtain information on position specific training opportunities. Responsible for handling on-call duties on a regular scheduled basis. Other duties as required or assigned by company management. Able to obtain a Department of Defense security clearance and or/Massachusetts security clearance is helpful but not required. Equipment used to Perform Job: Must be skilled using the following equipment: a ladder company vehicle hand tools (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) telephone Lift computer adding machine Must be able to lift 50 pounds. Education: Electronics degree or equivalent work experience in the electronics field is required. Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people. Travel: Some out of town travel required. License Required: Massachusetts Electricians Journeyman “B” or System Technician “D” license and valid Driver's License.
    $100k-120k yearly 60d+ ago
  • BCBA Supervisor- Center-Based

    Constellation Health Services 3.9company rating

    Service supervisor job in Lynn, MA

    Job Details Lynn, MA Per Diem $80.00 - $95.00 Hourly None DayDescription Constellation Kids is seeking a temporary placed per diem BCBA Supervisor for our ABA clinic in Lynn. We are looking for a passionate, on-site, BCBA to case manage 2-8 clients for the summer, have ongoing communication with parents, directly supervise and train staff, and create and implement behavior intervention plans and programs. The culture of our company is built on respect at all levels, with leadership that is always accessible to you. Your work and expertise are valued and rewarded with professional development, training and supportive team meetings. Constellation promotes a collaborative culture of motivated professionals determined to ensure that clients receive excellent programming to reach their highest possible potential. Essential Job Functions/Responsibilities Train and supervise a team of behavior technicians and RBTs to provide high-quality direct ABA services to children and families. Establish and maintain relationships with clients and families. Provide direct clinical services to clients and maintain minimum billable requirements. Ensure compliance with all relevant regulations and guidelines in accordance with BACB Ethics Code and insurance payors. Although each position has its own unique duties and responsibilities, the following applies to all employees of Constellation Kids: All employees will: Exercise necessary cost control measures. Strive to provide and maintain positive external and internal customer service and promote a culture of excellence in customer service. Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. Must be able to be depended upon to plan and organize work effectively and ensures its completion. Must be able to demonstrate reliability by arriving to work on time and taking breaks in the expected time frames. Will be expected to meet all productivity requirements. Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment. Will be expected to represent the organization professionally at all times. Additional Requirements: PHYSICAL REQUIREMENTS Hearing and speaking abilities are required to communicate on the telephone. Vision is necessary for entering data. Reaching is required for paper management. Manual dexterity is required for operating the computer, photocopier, and telephone. Mobility is required for going to photocopier, fax machine, etc. Must be able to speak and write the English language in an understandable manner. Must be able to function independently and have personal integrity. Requires flexibility of hours. PSYCHOLOGICAL REQUIREMENTS An ability to recognize tasks to be done and perform them independently. An ability to establish a responsible and trustworthy rapport with staff by: Being punctual and providing proper notification and advance notice for absence and tardiness. Following through on tasks as assigned. Flexibility to adjust to changing work schedules. An ability to work in a fast-paced environment under time constraints. INTELLECTUAL REQUIREMENTS An ability to learn all Constellation Kids policies and procedures. Judgment skills in processing telephone calls Organizational skills necessary to establish priority of tasks and meet deadlines. An ability to operate all aspects of the computer, photocopier, and telephone. An ability to understand and follow instructions provided by the supervisor both in written and oral formats. An ability to read, write and type. Qualifications Position Qualifications Must hold a current BCBA or BCBA-D certification and MA LABA. Master's Degree in Applied Behavior Analysis or related field required. Minimum of 1 year experience providing services to individuals with developmental disabilities, preferably some experience in a clinic setting. Able to be in-person at the center during normal hours of operation. Demonstrates excellent observation, verbal, and written communication skills.
    $80-95 hourly 60d+ ago
  • Supervisor, Inpatient Behavioral Health Masters Level Clinician - Inpatient Psych Services

    Dartmouth Health

    Service supervisor job in Keene, NH

    Provide direct supervision and support to the team of Masters-level clinicians which would be inclusive of social workers, therapists, and counselors. Offer regular case consultation and clinical guidance to ensure that interventions are evidence-based and appropriate for the patient care needs. Ensure the team maintains compliance with all clinical, regulatory, and ethical standards of practice. Conduct individual or group supervision sessions to foster professional development and support ongoing competency. Participate as appropriate in multidisciplinary rounds to develop and review treatment plans, ensuring that they provide patient-centered care and align with best practice. Oversee and provide feedback on the team members assessments, evaluations, and treatment interventions for patients seen by the behavioral health team. Master's Degree in Social Work, Psychology, Counseling, or related behavioral health fields. 5 Years' Experience. Supervisory skills preferred. Current, valid, and unrestricted licensure. * Area of Interest:Allied Health; * Pay Range:$32.12 - $48.18; * Work Status:Days with some flexibility; * Employment Type:Full-time 40 hours/week; * Job ID:15549 Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
    $32.1-48.2 hourly 60d+ ago
  • Supervisor of Health Services (Nurse), PreK-12

    Marlborough Public Schools 3.9company rating

    Service supervisor job in Marlborough, MA

    Supervisor of Health Services (Nurse), PreK-12 Salary: Placement on the Administrator (Unit B) Salary Schedule according to education and experience. Unit B Administrators Association Contract Work Year: 2025/2026 12 Month/218 Days Organizational Relationship or Line of Authority: Works under the supervision of the Assistant Superintendent of Student Services and Equity, his/her designees and the building Principal Summary: To coordinate, oversee and evaluate nurses assigned to each building within the district and to act as liaison between the Office of Public Health and the Director of Student Services. Statement of Duties: Responsible for planning, supervising, evaluating, assigning, coordinating and reviewing the work of nurses engaged in providing nursing care to schools and on transportation for Out of District Students. This also includes reviewing the work of nurses engaged in clearing students for athletics (middle/high school level) and the work of nurses engaged in clearing students for school entrance (registration). Directs and implements immunization regulations. Maintains liaison with staff, Assistant Superintendent of Student Services and Equity, and the Office of Public Health Manages the budget for the Health Services Department including the purchase of supplies for school Health Services for the district to the Assistant Superintendent for Finance and Operations. Participates as an active member in various community health related committees as necessary to benefit the District. Assures that appropriate screenings, e.g. vision, hearing, postural, BMI, SBIRT are administered at prescribed grade levels. Orients newly appointed nurses to policies and practices of Marlborough Public School relative to school health services. Facilitates meetings with nurses. Participates in appropriate subject area committee for the purpose of curriculum review as necessary. Assists the principal and/or Director of Student Services in interviewing and selection of candidates to fill vacancies in department/grade level as requested or as necessary. Responsible for the Comprehensive School Health Services (CSHS Grant), to manage the budget and complete the monthly and annual reports. Assumes other duties as may be assigned by the Building Administrators and/or the Assistant Superintendent of Student Services and Equity. Qualifications: Ability to work well with people and to direct, supervise, organize and motivate others to get results. Valid Massachusetts license to practice as a Registered Nurse. Valid Department of Elementary and Secondary Education License as a Supervisor/Director, non-core area, All Levels. Master's Degree in relevant area. An Equal Opportunity Employer It is the policy of the Marlborough Public Schools not to discriminate on the basis of race, gender, religion, national origin, color, homelessness, and sexual orientation, gender identity, age or disability in its education programs, services, activities or employment practices.
    $82k-110k yearly est. 4d ago
  • Supervisor, Ramp Service Operations MHT

    Trego Dugan Aviation of Grand Island Inc. 4.0company rating

    Service supervisor job in Manchester, NH

    General Purpose of Job: Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft cleaning, lavatory services, and aircraft power unit hookups. Direct and train assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for operations. Advises the General Manager and Regional Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is always maintained in good working order. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to service activities and Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily operations activities; Prepare timely written and verbal reports, training demonstrations, etc.; Follow oral and written instructions; Communicate effectively both verbally and in writing; Deal effectively and courteously with co-workers and customers; Exercise sound, independent judgment; Analyze situations and problems with a results-oriented focus; Resolve conflict effectively; Identify and evaluate solutions, and effectively implement determined action; Approach problem-solving creatively and with a team orientation; Present an overall professional image; Perform the essential functions of the job without posing a threat to the health and safety of others; Model and promote acceptance and respect for differences among employees; Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client's goals and objectives; Be pleasant with others on the job and display a good-natured, cooperative attitude; Be reliable, responsible, and dependable, and fulfill obligations; Attention to detail is a must; Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations; Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace; Willingness to take on responsibilities and challenges; Be sensitive to others' needs and feelings and be understanding and helpful on the job; Develop one's own ways of doing things abiding by to TDA/Airline's policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done; Be persistent in the face of obstacles; Physical Demands: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt, must be able to respond to audio transmitted information or alarms, must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights, may be subject to standing for long periods of time. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Education, Experience and Training: Highly sought 1-year of experience in the aviation industry. Highly sought 6 months of experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training. Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.
    $37k-54k yearly est. Auto-Apply 60d+ ago
  • Supervisor Support Services

    Fulgent Genetics, Inc. 4.2company rating

    Service supervisor job in Needham, MA

    About Us Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction, both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments. Key Job Elements Supervises Distribution, TC/PC, Slide-Block, and Reference Testing/Send Outs staff. Also supervises Accessioning at the Boston laboratory site. Provides support to all lab operations leaders, client services, and pathology staff. Oversees and ensures quality and production metrics are performed and delivered by team. Monitors employees' daily performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Assesses, processes, and oversees workflow, handling the daily scheduling of employee breaks and coverage of workstations. Conducts weekly team meetings. Attends applicable department/management meetings. Keeps team informed of new processes and general updates. Manages correspondence, escalated issues, and requirements/regulations. Reviews and approves assigned work; maintains records on individual performance and attendance. Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards. Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team/department business processes. In partnership with department Director, oversees team recruiting, training, and performance evaluations. Works collaboratively to solve problems and participate cross functionally with other teams. Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions. Acts as first point of contact on technical, procedural, and policy questions. Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies. Assists with the creation and documentation of processes. Knowledge/Experience * High School diploma or equivalent required. * 3+ years of lead or supervisory experience in an anatomical pathology laboratory required. * Experience preferred with troubleshooting of all systems within Operations. * Experience preferred with writing and editing of Standard Operating Procedures (SOPs). * Demonstrated skills and high level of attention to detail in technical data interpretation and ability to effectively troubleshoot. * Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook. * General working knowledge of the Internet for business use. * Ability to multi-task and work in a fast-past, deadline driven environment. * Drive for results across service, quality, and continuous improvement. * Ability to ensure procedures and processes are in place that lead to the delivery of quality results with continuous reassessment of their effectiveness. * Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization. Excellent usage of grammar, punctuation, and spelling. * Commitment to the successful achievement of team and organizational goals through a desire to participate with and help others with continuous improvement. * Demonstrated focus on listening to and understanding client/customer needs and exceeding service and quality expectations. * Ability to provide support to different departments and leaders. Lab Specific Qualifications * Visual acuity (including color discrimination) and analytical skill to distinguish fine detail. * Ability to tolerate extensive periods seated and/or standing. * Must possess ability to perform repetitive motions. * Ability to lift up to 20 pounds. * May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material or chemicals including formalin. * May be required to handle general laboratory reagents. * May be required to handle blood-borne pathogens and live human specimens, tissues, and bodily fluid Environment Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounter. while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.
    $66k-101k yearly est. 17d ago
  • Service Supervisor (Pest Control Experience is Mandatory)

    Braman Termite & Pest Elimination

    Service supervisor job in Lowell, MA

    Braman Termite & Pest Elimination, New England's largest family-owned and operated pest-control company, has been servicing customers for more than a century. The strong, steady growth of our company, fueled by our skilled workforce, state-of-the-art technology, and commitment to excellent customer service, has produced this exciting new opening in our staff of service trade professionals. Braman is seeking a Pest Control Route Supervisor to effectively supervise and coordinate the activities of Service Professionals engaged in servicing customers and clients. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Communicates effectively with Service Professionals. Communicates at least twice per day with each Service Professional (once in the morning and once in the evening). Escalates any issues as needed. Attends and holds required meetings, and communicates all relevant company information to Service Professionals, including but not limited to process updates, policy updates, and company news. * Facilitates all performance needs for assigned Service Professionals, including but not limited to performance reviews, disciplinary actions, and other performance discussions including training and development. This also includes training for new Service Professionals. Additionally executes the required number of Quality Audits, Ride Alongs, and Vehicle Inspections each quarter. * Reviews Service Professionals time sheets each week, verifies all information comparing to vehicle GPS, corrects any and all exceptions, and submits to office for payroll processing. Coordinates time off requests from Service Professionals, and communicates appropriately with office staff. Facilitates coverage for any necessary time off. * Arranges all repairs, towing, temporary vehicles, and all other auto needs for their assigned Service Professionals. Acts as first point of contact for all vehicle accidents and repairs. * Coordinates all equipment and supply needs for Service Professionals, including equipment repairs. * Conducts Audit prep for inspected facilities. Coordinates and completes Mobile Audits, Client Care, Trend Reports, and Yearly Assessments. * Maintains Service Professionals routes as needed. * Responsible for "on call" assignments, on nights and weekends covering incoming customer calls on a rotating schedule. * Conducts respirator fit testing for Service Professionals. Qualifications: EDUCATION and EXPERIENCE A minimal of a High school diploma is required. A proven track record and experience of working in the Pest Control industry is essential. Experience resolving pest problems in an urban setting is required. Prior management experience is preferred. COMMUNICATION SKILLS The ability to utilize electronic forms of communication including PC, e-mail, Microsoft office, and pest control software is essential. The Supervisor is capable of reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. They also write routine reports and other correspondence. The need to speak effectively before groups of customers or employees of organization is essential. CERTIFICATES, LICENSES, REGISTRATIONS A valid driver's license with safe driving record is required. A Massachusetts pest control license or certification is preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to: * Sit * Stand * Squat * Walk * Use hands to finger, handle, or feel * Reach with hands and arms; * Climb and balance; * Stoop, kneel, crouch, or crawl * Talk and hear * Enter/exit structures and crawl spaces. * Travel up and down stairs * Climb a ladder * Use required personal protective equipment. * Visually inspect for pests, pest harborage, and pest entries. * Drive a vehicle. Compensation and Benefits: * Competitive Salary; * Company-paid Life Insurance; * Quarterly bonus-incentive program; * 401K retirement plan; * Health, dental, life, and disability insurance; * Paid vacations, holidays, and sick time * Employee Assistance Program
    $49k-80k yearly est. 1d ago
  • Union 537 Service Supervisor

    CMNE

    Service supervisor job in Woburn, MA

    Job DescriptionSalary: Per CBA Corporate Mechanical of New England, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service in the. Corporate Mechanical has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community. While working for us expect to work in an environment that is employee centric or in other words employee focused and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job Make the move, apply today! Corporate Mechanical of New England, LLC has been waiting for you! The Service Supervisor is responsible for developing a team that will effectively and profitably handle customer requests for service and grow the service agreement portfolio to plan levels. This service supervisor will develop his / her team to be productive in the field by standardizing processes in the department and focusing on customer and employee satisfaction. This position plays an integral role in the profitable execution of sold service work for the service group. To that end, he / she will work with sales and management to estimate and propose service work that lines up with the company vision and financial objectives. This position will assist in managing the labor load for the service department and manage how to deploy, execute and manage our service base efficiently. This individual seeks new, safe and effective methods to grow our service department. The end result is a team-oriented, customer satisfaction driven, profitable service department. General Duties and responsibilities: Insure service team schedules and executes contractual obligations Evaluate and plan labor requirements in order to meet plan Mentor and develop apprentice and journeymen technicians Assist service coordinator when necessary in prioritizing reactive calls Help plan new service agreements to insure scope is executed Assist sales in estimating service agreements and quoted work. Follow-up with customers on delinquent accounts. - Work with supervisor to focus group on standard service processes Assist in customer Q/A process Work with supervisor to meet financial goals of department Maintain customer satisfaction to plan levels Maintain employee satisfaction through informal team meetings Responsible for keeping service team members current in safety training and necessary certification. Special tasks as assigned by supervisor Be an active member in good standing of United Association local 537 Boston The role is 50% supervisory. The remaining time will be spent performing Service Technician tasks. As more technicians are hired, the supervisory workload will increase the technician responsibilities will decrease. About Corporate Mechanical of New England: Corporate Mechanical of New England, a subsidiary of Arden Building Companies, specializes in the design, construction, and maintenance of mechanical HVAC and plumbing systems for commercial buildings throughout the Boston area. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of todays complex building systems. We are New Englands premier mechanical contractor. Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace. All offers of employment are contingent upon a criminal background check, driving record, and a 5-panel drug screen, satisfactory to Arden Building Companies, LLC policies.
    $49k-81k yearly est. 19d ago
  • Automotive Service Supervisor

    Frontrunner Bus Group, Inc.

    Service supervisor job in Billerica, MA

    Job Description Job Title: Service Supervisor Job Type: Full-Time | On-Site |40 Hours As the Service Supervisor, you will be responsible for coordinating and managing all vehicle service operations, including service writing, scheduling, and customer communication. This is a hands-on leadership role that involves overseeing repairs, managing technicians, and preparing accurate work orders and repair estimates. The ideal candidate has strong technical knowledge, supervisory experience, and excellent customer service and communication skills. Major Responsibilities: Serves as the primary service writer, prepares work orders, job estimates, and repair authorizations. Supervise service technicians. Answers phone calls and provide parts quotes. Generates work orders for parts sold. Pulls parts from inventory and brings to shipping to send to customers. Communicates directly with customers to explain service needs, timelines, and costs. Assigns and tracks daily repair orders and maintenance schedules. Performs diagnostics and assists with complex repairs as needed. Ensures that all work meets quality, safety, and compliance standards. Maintains complete and accurate service records, logs, and warranty documentation. Handles warranty authorization and claims. Manages parts warehouse, ordering, and service inventory. Collaborate with engineering and production teams to resolve recurring issues. Provides technical support to customers as needed. Trains team members and conducts performance reviews. Qualifications: High School Degree or equivalent. Technical degree or trade certification is a plus. 3+ years of automotive or vehicle maintenance/service experience. Proficiency with service tracking software and Microsoft Office. Supervisory or team lead experience is required. Experience as a service writer, service advisor, or in a customer-facing repair role. Strong mechanical knowledge of vehicle systems (electric, mechanical, hydraulic). Superior customer service skills. Excellent communication and interpersonal skills. Valid Massachusetts driver's license. Experience in low-volume or specialty vehicle manufacturing. Knowledge of OSHA and Massachusetts workplace safety standards.
    $49k-81k yearly est. 11d ago
  • Pooch Hotel Pet Host Customer Service Supervisor

    Pooch Hotel

    Service supervisor job in Newton, MA

    Customer Service Supervisor The Customer Service Supervisor is a leader and an integral member of the Resort leadership team. The CSS reports to the Resort Manager and General Manager. The primary responsibility of this role is to own the pet care experience and ensure our service model is being executed at all times by creating a culture that both WOWS and DELIGHTS the pet and their parent. The CSS is responsible to gather and analyze factual information in order to make sound judgment calls. Following all service failures, it's the responsibility of this role to work cross-functionally with the General Manager, Resort Manager, and field operations leaders to identify the root cause, resolve the issue, and implement action plans for future success. This role directly leads the efforts of our Kennel, Day Care, Grooming, Dog Training, and Maintenance teams. Job Duties and Responsibilities Leadership and Planning Works cohesively with the General Manager, Resort Manager, and field leadership team to establish, set and execute goals within their department. Responsive, respectful and able to get others onboard with own actions. Able to see the big picture. Projects a professional image to resort team, clients, support center team and other supervisors. Dress/Demeanor/Language. Acts as a champion for change and adapts to evolving work environments, work priorities and organizational needs. Fosters a culture of positivity & flexibility within the resort team. Exhibits our Servant Leadership Attributes: Candid, Passionate, Empowers Others, Caring, Serves Others, Fair. Works in tangent with the Resort Manager and General Manager to keep employees accountable for their performance, actions and creating a culture of accountability within the resort. Works cross-functionally with the Resort Manager to ensure consistency in excellence within the client and pet care journey. Operations Performs quality checks and reviews of client files and run cards. Educates and ensures compliance of employees on resorts financial policies and procedures, and cleanliness and safety compliance programs and responsibilities. Keeps the team apprised of client feedback and all operational audit scores. Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues. Understands day-to-day duties of each department and position. May be asked to fill in on an emergency basis when needed. Responsible for the creation, implementation and execution of all operational processes and procedures (SOP) under the direction of the General Manager. Assists with planning and implementing all events. Assists with all social media posts. Ability to work flexible hours, including mornings, weekends, evenings and holidays. People Management Leads the new employee training process for all operational roles; analyzes employee competency to graduate employee from training program. Aids in building and maintains a team through successful onboarding, training, and coaching as required. Uses candor and good judgment in evaluating readiness of internal promotions vs. external hiring. Actively coaches, corrects, mentors, motivates and develop team members. Implements performance-based incentive and rewards and recognition programs. Mediates conflict and maintains positive employee morale. Acts as Manager on Duty / on Call as needed. Client Service/Pet Care Demonstrates and reinforces the highest level of pet care and client service. Trains staff on operational and safety initiatives and uses best practices. Manages client relationships. Drives client visits by providing the cleanest, safest, and most inviting pet care environment. Financial Manages inventory and assists the General Manager in the annual inventory process. Successfully maintains operating supplies through effective ordering and cost control strategies within their department. Qualifications: Knowledge, Skills, and Abilities Knowledge Supervisory and leadership experience Multi-functional operations including budget and labor management· Pet Care, Customer Service, and Operational Techniques HR policies and protocol development· Staff management including coaching, development, performance appraisals, and resolution management. Skills Customer service best practices· Interpersonal skills· Business management skills including reporting and data analysis. Problem solving and conflict management skills. Excellent oral and written communication skills Organizational skills Basic computer skills (Microsoft Office, Email, and resort management software knowledge preferred) Abilities The ability to delegate responsibility and achieve set results. Must be able to handle multiple tasks and remain flexible with assigned duties. Capable of championing change and driving innovative programs in the resort Must be able to work well in team environment. Capable of quality decision making Demonstrates excellent time and task management. Demonstrates professional and courteous presentation with staff and clients. Perform basic math and understand finances and cost management. Work Environment · Move throughout the resort for extended periods of time (up to 10-12 hours per day). Move 50 lbs. for distances of up to 10 feet. Balance and move up to 25 lbs. for distances of up to 50 feet. Understand and respond to team members' and guests' requests in a loud environment. Perform basic math and understand finances and cost management. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Qualifications: Education/ Experience 3-5 years of experience in a manager role. 1-3 years of experience in a pet care role (veterinary, pet resort, dog training). Experience in a pet resort/hospital setting in positions of increased responsibility a plus. Access to reliable transportation. Equal Employment Opportunity It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, genetic information or status as a covered veteran in accordance with applicable state and local laws governing non-discrimination in employment. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) Referral program Employee discount
    $38k-57k yearly est. 60d+ ago
  • Service Supervisor

    Chadwick-Baross

    Service supervisor job in Chelmsford, MA

    Role: Service Supervisor The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service. Benefits Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits) Dental Insurance Vision Insurance Life Insurance Health Savings Account Short term disability 401k Match Paid vacation Employee Assistance Program Employee Engagement Events Awards and Recognition Tuition Reimbursement Service Awards Employee Perks & Discounts Job Responsibilities Communicate and schedule work to be performed with shop and field technicians and customers Create the work orders necessary to perform the work required in the shop and in the field Be available for after-hours support for technicians and/or customers as needed Direct quality inspections once repairs are complete Follows all applicable standard operating procedures (SOPs) for consistency and efficiency Ensure compliance with industry regulations, company policies and safety standards Lead, mentor and motivate teams to maximize productivity and performance Effectively communicate the Company goals, values, and expectations to team members Identify challenges and proactively implement solutions to address issues and improve processes Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness Performing other duties as assigned by the Company Qualifications Good communication skills to interact with employees and customers. A Valid driver's license Knowledge of equipment operations and mechanical functions, especially in construction equipment Strong diagnostic skills Excellent customer service skills Intermediate knowledge if MS Office Suite, smartphone, and tablets. Chadwick-BaRoss, Inc. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.
    $49k-80k yearly est. Auto-Apply 59d ago
  • Casino Service Supervisor (Minimum Four Games Preferred)

    Encore Boston Harbor

    Service supervisor job in Everett, MA

    Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Job Description Hourly Pay: $37.85 - $37.85 The Encore Boston Harbor Casino Supervisor is responsible for front line guest service on the casino floor in the table games area. This includes dealer supervision, game protection, ability to calculate average bets, assisting guests with various needs and enforcing all departmental procedures and state regulations. Key responsibility is to provide outstanding guest service and contribute to positive guest experience. JOB RESPONSIBILITIES: Adheres to as well as ensures all Encore Boston Harbor core values, property and department standards are implemented and applied. Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. Delivers and maintains a maximum level of service. Contributes to company-wide communication and best practices. Keeps informed of all new developments within the department. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Greets and welcomes customers as they enter the gaming area. Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operation information. Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures. Assists guest needs by communication with customer service/beverage, transportation, VIP, etc. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Hospitality or casino experience preferred. Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Must have a minimum of 4 years experience in a regulated casino environment as a dealer / dual rate. At least 3 years of supervisory experience preferred. Requires a willingness to work beyond the boundaries of an average work day. Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision. Must possess a positive, “whatever it takes” attitude. Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. Additional Information All your information will be kept confidential according to EEO guidelines.
    $37.9-37.9 hourly 6d ago
  • Player Services Supervisor

    Revo Casino and Social House

    Service supervisor job in Keene, NH

    Job Description Welcome to Revo Casino and Social House! At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career. We emphasize individuality and encourage our team members to be themselves. We're not stuffy or corporate-we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel. Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact. Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you'll be part of a team that truly makes a difference. Position Summary: Responsible for direct supervision of the player services team members in accordance with company Internal Control Policies and Procedures, state and federal regulations, Bank Securities Act, and the company's Responsible Gaming Plan. Also serves as guest contact and key data entry personnel for Players Card database information. Ensures accuracy on all cash and credit transactions and end of business day. Essential Responsibilities: Provides next-level guest service to internal and external guests. Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives. Responsible for creating and fostering an environment of support and motivation for Team Members. Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations. Reviews activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability. Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management. May act as a Player Services Manager in the absence of a full time Player Services Manager. Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies. Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels. Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. Evaluates and prepares daily cash deposit and electronic check deposits. Verifying daily deposits from the count room. Monitoring the currency levels for the TRU machines on a daily basis to make sure we have adequate levels of currency to dispense. Handling & maintaining Keno and scratch ticket machine on site where applicable. Ensures procedures and proper controls are strictly enforced to protect assets. Monitors and evaluates overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered. Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as company policies and procedures. Works with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. Monitors and evaluates the activities of Player Services Representatives to ensure achievement of financial, policy and regulatory objectives. Responsible for creating and fostering an environment of support and motivation for Team Members. Increases value of the brand of the company within all programs and execution of those programs. Identifies and gathers information on valuable guests through observation, analysis, personal contact and service. Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements. Accurately and efficiently performs data entry tasks associated with Players Club memberships. Records and reports database information to management; may assist in updating database files. Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events. Displays superior people skills and project mature presence and confidence. Conducts informal surveys and queries. Becomes an expert of the player tracking system software. Responsible for communication within department ensuring information is shared with team members. Maintains contact with Security and Surveillance Agents and the bank to locate variances and ensure proper handling of monies. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor. Monitors the day-to-day activities of the department(s) as subject to established company policies. May act as a Main Banker or Cashier/Teller as needed. Keeps position supervisor informed of relevant activities. Ensures compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations. Issues employee discipline and counseling. Report any monetary or procedural discrepancy to the Manager in a timely manner. Other duties as assigned. Position Qualifications: High school diploma or GED, and one to two years related experience and/or training or equivalent combination of education and experience in high volume cash operations. Proficient in using the Ten Key Adding Machine. Must have a professional demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties. Proficiency in Excel and word required. Must be able to formulate and communicate ideas and to make independent decisions. Physical Requirements: Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
    $41k-67k yearly est. 4d ago
  • Branch Services Supervisor

    New Hampshire Mutual Bancorp

    Service supervisor job in Henniker, NH

    The Merrimack has an opportunity for a Branch Services Supervisor at our Henniker, NH branch. The successful applicant will be self-sufficient and have the ability to shift gears efficiently in a changing branch environment while providing high energy and a positive demeanor. Must have a strong desire to provide leadership and excellent customer service. We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, tuition reimbursement, professional development and the opportunity to work with a great team! Salary negotiable based on level of experience Branch Services Supervisor: $26.00 - $30.00 PRIMARY RESPONSIBILITIES: Responsible for the overall day to day operations of a full service branch Provides supervision, coaching, mentoring and leadership including professional development of staff Opens and closes the branch on a rotating basis Creates and sustains growth through the utilization of business development JOB REQUIREMENTS: 2-5 years of retail banking experience 2-5 years of supervisory experience Teller or BSR certification required Thorough knowledge of operating policies, procedures, and regulations governing the operations of the Branch Must be able to work Saturdays on a rotational schedule with the ability to travel between branches, as needed We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you! We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
    $40k-65k yearly est. Auto-Apply 11d ago
  • Prototype Shop and Development Center Supervisor - Domestic Manufacturing

    New Balance 4.8company rating

    Service supervisor job in Lawrence, MA

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION: The Prototype Shop and Development Center Supervisor will support and oversee daily operations. This role is responsible for coordinating the production of prototypes, development samples, and trials to support new style development. Timely completion and accurate feedback are essential to ensure product development remains on schedule. The role focuses on executing established processes, identifying manufacturability issues, and ensuring a smooth handoff to manufacturing. MAJOR ACCOUNTABILITIES: Provide clear and accurate written feedback on trial work related to product and manufacturability to Development and Engineering teams. Assist in compiling documentation to support the transition from development to manufacturing. Facilitate learning and skill development throughout the prototyping process. Maintain shop capabilities to reflect current manufacturing standards and practices. Support the documentation of design and engineering standards for manufacturability. Assist in testing new equipment and technology within the shop environment. Support engineering efforts related to new equipment and technology, with a focus on sewing equipment. Stay informed on basic shoemaking technologies and construction methods. REQUIREMENTS OF SUCCESS: Associate's degree in Mechanical, Manufacturing, or Industrial Engineering preferred; equivalent experience considered. Demonstrated ability to lead and coordinate hourly team members effectively. Familiarity with lean manufacturing practices and domestic production environments. Strong written and verbal communication skills. Experience supporting engineering or production projects. Regular Associate Benefits Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
    $29k-38k yearly est. Auto-Apply 58d ago
  • Branch Services Supervisor

    New Hampshire Trust Company 3.8company rating

    Service supervisor job in Henniker, NH

    The Merrimack has an opportunity for a Branch Services Supervisor at our Henniker, NH branch. The successful applicant will be self-sufficient and have the ability to shift gears efficiently in a changing branch environment while providing high energy and a positive demeanor. Must have a strong desire to provide leadership and excellent customer service. We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, tuition reimbursement, professional development and the opportunity to work with a great team! Salary negotiable based on level of experience Branch Services Supervisor: $26.00 - $30.00 PRIMARY RESPONSIBILITIES: Responsible for the overall day to day operations of a full service branch Provides supervision, coaching, mentoring and leadership including professional development of staff Opens and closes the branch on a rotating basis Creates and sustains growth through the utilization of business development JOB REQUIREMENTS: 2-5 years of retail banking experience 2-5 years of supervisory experience Teller or BSR certification required Thorough knowledge of operating policies, procedures, and regulations governing the operations of the Branch Must be able to work Saturdays on a rotational schedule with the ability to travel between branches, as needed We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you! We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
    $35k-52k yearly est. Auto-Apply 13d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Manchester, NH?

The average service supervisor in Manchester, NH earns between $33,000 and $82,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Manchester, NH

$52,000

What are the biggest employers of Service Supervisors in Manchester, NH?

The biggest employers of Service Supervisors in Manchester, NH are:
  1. Trego-Dugan Aviation
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