Financial Services Operations Manager
Service supervisor job in Alpharetta, GA
Orion Operations Manager - Alpharetta, GA
Join a fast-growing financial services firm looking for a proactive, systems-minded Orion Operations Manager to elevate its national RIA operations.
Compensation: $100k-$110k base + 10% bonus
Why You'll Love This Role
Own and optimize operational workflows across a nationwide advisory platform
Champion data integrity and portfolio accounting accuracy
Work side-by-side with firm leadership in a high-growth, high-visibility environment
Build scalable processes and train advisors + operations teams as the firm expands
What You Bring
5+ years of hands-on RIA operations experience
Solid portfolio accounting chops (Orion preferred but not necessary; Tamarac/Black Diamond also great)
Advanced Excel and data-management skills
A process-improvement mindset and the ability to diagnose and streamline systems
Benefits Include
Base Salary of $100k - $110k + 10% annual bonus
Medical Insurance, Dental and Vision
PTO and 401(k)
If you thrive in RIA operations and know how to keep portfolio accounting running flawlessly, let's connect.
Customer Service Manager
Service supervisor job in Suwanee, GA
Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.
For more about Group Bayport, please visit: **********************************
LinkedIn: ********************************************************
Role Summary
This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport's global business units.
In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team.
Job Responsibilities
Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth.
Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing.
Manage U.S.-based Designers for Service, Support, and Pre-Order Queries.
Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation.
Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies.
Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality.
Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs.
Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements.
Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership.
Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints.
Manage complex escalations and resolve customer issues, acting as the final point of escalation when required.
Job Requirements
Bachelor's Degree or equivalent in Business, Communications, Marketing, or related field.
5-10 years of team management experience in U.S.-based Customer Service Sales and Support Roles.
Proven track record leading teams in the U.S. and collaborating with international teams globally.
Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions.
Coordination across time zones as required.
Behavioral Skills
Excellent verbal and written communication skills.
Strong organization and time management skills.
Demonstrated leadership, coaching, and conflict resolution abilities.
Ability to analyze complex issues and recommend process improvements.
Strategic planning and project management skills.
Commitment to high-quality customer experiences.
Technical Skills
Strong experience managing service operations via CRM, chat, and phone systems.
Oversee payroll management and staff rostering experience.
Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics.
Familiarity with onboarding creative/design team members preferred.
Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce.
Key Responsibility Areas (KRA) & KPIs
Call Handling Efficiency (AHT) - Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality.
Customer Satisfaction (CSAT) - Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions.
First Response Time (FRT) - Ensure timely responses to all customer inquiries, adhering to SLA benchmarks.
Service Team Occupancy & Utilization - Optimize workload distribution and productivity while maintaining employee well-being.
Quality Score (Interactions/Audits) - Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement.
Refund, Reship & Review (RRR) Rate - Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact.
SLA Adherence & Optimization - Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations.
Team Attendance & Workforce Reliability - Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism.
Payroll Accuracy & Compliance - Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies.
Attrition Management - Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements.
Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Plumbing Service Manager
Service supervisor job in Atlanta, GA
About the Company
Our client is a trusted name in plumbing, drain cleaning, and home services, backed by over 55 years of combined experience. They take pride in integrity, quality workmanship, and honest pricing. Their growing team serves residential and commercial clients across the metro area, delivering reliable 24/7 service with a focus on long-term customer satisfaction.
About the Role
We're seeking a Service Manager to lead our client's plumbing and drain service teams. This is a hands-on leadership role responsible for technician performance, service quality, and daily operations. The ideal candidate has solid field experience and is ready to take the next step into management.
Key Responsibilities
Supervise and coach service technicians to maintain quality, safety, and productivity.
Manage job scheduling, technician assignments, and service performance metrics.
Support technicians with troubleshooting and escalated customer issues.
Track KPIs such as response times, job completion rates, and service profitability.
Ensure compliance with safety procedures and local codes.
Coordinate with dispatch, inventory, and operations for smooth workflow.
Lead regular meetings and implement process improvements.
Assist in recruiting, onboarding, and continuous technician training.
Qualifications
3+ years of experience in plumbing, HVAC, or home services, including some supervisory exposure.
Strong knowledge of plumbing systems and field operations.
Excellent communication, leadership, and customer service skills.
Tech-savvy; familiar with service management or dispatch software.
Organized, proactive, and comfortable working in a fast-paced environment.
Why Join
Competitive salary + performance incentives.
Health insurance, vehicle allowance, and company phone.
Supportive, family-oriented culture with opportunities to grow.
Operations Supervisor
Service supervisor job in Tallapoosa, GA
Pay range: $60,000 - $70,000
Shift: Monday - Friday 4:30pm to 1:00am
YOUR ROLE
Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations.
WHAT ARE YOU GOING TO DO?
Develop and provide excellent customer service to internal and external customers at all times.
Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies.
Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered.
Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
Effectively participate in and/or supervise department projects related to assigned area of responsibility.
WHAT ARE WE LOOKING FOR?
Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required.
Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
Service Manager
Service supervisor job in Atlanta, GA
The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence.
Key Responsibilities
Oversee daily support operations, ensuring service levels and customer expectations are consistently met.
Monitor KPIs such as response time, resolution time, backlog, and CSAT; act on trends and exceptions.
Develop, document, and enforce standard operating procedures (SOPs) and escalation paths.
Partner with the Project Manager to implement process improvements and automation initiatives.
Collaborate with the Account Managers to address customer feedback and strengthen service performance.
Coach and develop team leads and senior support staff to improve productivity and service quality.
Conduct service reviews and performance reporting for leadership and key customers.
Qualifications
Bachelor's degree or equivalent experience.
5+ years of experience in customer support/service delivery, including 2+ years in a leadership capacity.
Strong grasp of service management frameworks (ITIL, Lean, etc.).
Proven track record in driving process improvement and operational excellence.
Excellent analytical, coaching, and communication skills.
Proficiency with service management tools (Zendesk, ServiceNow, or equivalent).
Service Manager - Commercial Roofing
Service supervisor job in Atlanta, GA
Atlanta, GA
$85K - $110K + Bonus
Lead with full autonomy and accelerate your career with an industry leader who puts your growth first!
You'll join an established service department, with a dedicated team of professionals all ready to help you make an impact from day 1!
Micromanagement doesn't exist here, leaders, winners and A-Players do! You will be given the tools and freedom to succeed.
You'll have full autonomy over your department, schedule and career growth. This is a company that promotes from within, you could be the next Service Director!
What's in it for you?
PTO
Medical, Dental & Vision
Life & Disability Insurance
401(K) Plan with Employer Contribution
Company Vehicle, Phone, and Computer
Company
This is an established national contractor, who have gone from strength to strength in the past 10 years.
Their work is exclusively commercial roofing, specialising in Service, Re-roof and New-con. All using in house crews, this is a company who train and promote from within, with countless examples of Foreman becoming Project Managers, PMs into Operations and so on.
Your Role
Lead service teams and oversee daily operations to ensure safe and high-quality delivery.
Manage and grow client relationships to drive repeat business and long-term accounts.
Control budgets and profitability while improving operational performance.
What you'll need
5+ Years in a Service Manager position
Experience in sales and operations
Strong knowledge of roofing systems (TPO, EPDM, PVC, modified bitumen, coatings, etc.).
Team Lead
Service supervisor job in Cumming, GA
Our agency is preparing for a season of growth. Two of our current Team Leads will be opening their own State Farm agencies in the near future, and we're looking for the next leader to develop.
This role starts in sales - producing at a high level while you learn our systems, processes, and leadership approach. Insurance experience is helpful but not required. Leadership experience
is
required. We're looking for someone who's already led teams or delivered strong results and is ready for the next step.
What You'll Do
Sell with excellence while preparing for a future Sales Manager role
Learn our proven systems and leadership process (we'll train you)
Build strong, trust-based customer relationships
Contribute to a healthy, high-performance team environment
What You Bring
Demonstrated leadership experience
Solid sales results in a prior role
Hunger to grow, humility to learn, and a people-first mindset
Insurance experience is a bonus, not a requirement
What You'll Get
Base + commission + performance bonuses
Health insurance, PTO, 401(k) match, profit sharing
Hands-on leadership development with a clear path forward
If you want to lead, grow, and be part of a team that takes care of each other while pursuing excellence, we'd love to connect.
đź’° Compensation: $80,000 - $115,000+
Senior Superintendent - Data Centers
Service supervisor job in Atlanta, GA
Superintendent - Mission Critical We are seeking an experienced Superintendent to oversee mission critical projects, specifically within data center construction and industrial environments. The ideal candidate will be responsible for managing on-site operations, ensuring projects are completed on time, within budget, and to the highest quality standards. This role requires significant travel and the ability to lead ground-up construction efforts in various settings including cold storage and manufacturing facilities.
Key Responsibilities
Oversee day-to-day operations of mission critical construction projects.
Ensure compliance with safety regulations and industry standards.
Coordinate with subcontractors, suppliers, and other stakeholders.
Manage project timelines, budgets, and resources to ensure successful completion.
Conduct regular site inspections to monitor progress and quality of work.
Develop and maintain strong relationships with clients and project teams.
Prepare and submit project reports and documentation.
Lead and mentor on-site construction teams, fostering a culture of safety and excellence.
Qualifications
Proven experience as a Superintendent in mission critical construction projects.
Strong knowledge of data center construction and industrial facilities.
Experience with ground-up construction and cold storage facilities.
Ability to travel as required for project needs.
Excellent leadership and communication skills.
Strong problem-solving abilities and attention to detail.
Bachelor's degree in Construction Management, Engineering, or a related field preferred.
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
rj.conner@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AG21-1859769 -- in the email subject line for your application to be considered.***
RJ Conner - Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 07/15/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Fulfillment Team Lead
Service supervisor job in Alpharetta, GA
We suggest you enter details here.
Role Description
This is a part-time in person role for a Fulfillment Team Lead at DYR Sports, based in Alpharetta, GA. The Fulfillment Team Lead will oversee daily operations within the fulfillment department, organization of the warehouse, receive in inventory, manage inventory accuracy, printing and fulfilling orders via Shipstation and ensure timely packaging and shipping of products. Additional responsibilities include supervising team members to ensure adherence to quality standards and productivity goals. This role requires strong organizational skills and the ability to communicate effectively with team members and management.
Qualifications
Schooling or experience in inventory management and order fulfillment processes
Strong leadership, team management, and organizational skills
Effective verbal and written communication skills
Basic computer proficiency and familiarity with inventory management software
Ability to multitask, meet deadlines, and solve problems under pressure
Previous experience in a supervisory role in warehousing or fulfillment is a plus
High school diploma or equivalent required; associate's or bachelor's degree preferred
Operations Supervisor Weekend Night
Service supervisor job in Palmetto, GA
Your Impact at Lowe's As the Operations Supervisor, you will use your leadership skills to maintain a secure work environment, build a culture of safety, and ensure our supply chain operations are running efficiently. This is a role that demands adaptability, quick decision-making, and a commitment to safety and efficiency. In return, you'll be charting the course for operational excellence and shaping the success of our supply chain.
How We Support You
As an industry leader, we invest in the people and technology needed to grow and win as a team.
Grow Your Career: We foster a culture that embraces continuous learning, empowering you to develop your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future.
Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other.
Financial Future: We invest in you - own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan.
Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.
Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.
For information about our benefit programs and eligibility, please visit
Your Day at Lowe's
In this role, safety is our core value, with regular training and prompt issue resolutions. As a supervisor, you play a key role in ensuring your teams regularly follow proper policies, regulations, and safety procedures.
You also play a key role in communicating workload plans, engaging with associates, and working with other teams to drive the overall success of our supply chain operations. Your day is dynamic and focused on optimizing operations. You oversee task allocation, monitor production, and make real-time decisions to improve workflow. You will be responsible for coordinating and managing day-to-day operations to ensure seamless workflow, prompt deliveries, and cost-effective practices.
Key Responsibilities
Supervise and lead operations associates in receiving, order-fill, shipping, and supporting tasks.
Monitor production volume and allocate tasks for optimal workflow and performance.
Enforce safety protocols, conduct training, and promptly address safety concerns.
Respond quickly to changing workflow conditions, making real-time decisions.
Resolve operational issues to minimize disruptions in supply chain operations.
Communicate business objectives, daily workload plans, and performance expectations.
Provide support and guidance to associates through associate relations issues.
Collaborate with cross-functional teams for enhanced supply chain performance.
Minimum Qualifications
4 years of experience in distribution center/warehouse operations or related area OR Bachelor's degree in supply chain management, Transportation, Industrial Engineering, Business, or related field
Minimally must be able to lift 25 pounds without assistance; ability to lift up to 70 pounds.
Basic math and reading comprehension skills
Basic computer skills, including working knowledge of Microsoft Office
Proven record of complying with safety requirements
Preferred Qualifications
Experience building a culture of safety among direct reports and peers
Leadership experience with direct report responsibility
Experience mentoring and coaching others
Experience monitoring the work of others to ensure quality
Experience working with and communicating to leadership
Previous leadership roles in other Lowe's supply chain facilities, or leadership roles in Corporate-led initiatives
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
Bi-lingual skills, if applicable to the facility
Schedule Requirements
Available to work a set schedule that may be changed by management based on the facility's needs.
May be asked to work mornings, afternoons, nights, and/or weekends based on the facility's needs.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 70 pounds. Team lifts are used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit
Power Generator Service Estimation Supervisor
Service supervisor job in Ball Ground, GA
The Service Estimation Supervisor (SES) is a key position that, along with managing the Estimation Team, works with the Service Teams, Customer Care, Service Technicians, Sales, and Vendors to ensure that adequately researched and prepared quotes are accurately and consistently provided to our customers. The position will also establish processes, reference material, and training for all estimators, and track and maintain all data regarding estimate creation, including success rates and production numbers for review. This work includes researching material costs and availability, interpreting parts manuals, and maintaining the ERP database as needed. The successful candidate will have previous industry-specific experience, strong computer, and customer service skills.
Minimum Qualifications (Education, Experience, Knowledge, and Skills)
+ Minimum of 5 years of high-level related service experience
+ High School diploma is required
+ Bachelor's degree is preferred
+ Demonstrated technical proficiency in mechanical and electrical repairs, with a concentration in power generation systems
+ Proven ability to read and interpret both printed and electronic parts manuals accurately
+ Highly process-oriented, exhibiting strong organizational capabilities and attention to structured workflows
+ Proficient in the use of Microsoft Office applications
+ Advanced critical reading and analytical skills, with the ability to assess complex information effectively
+ Skilled in managing workload and meeting strict deadlines while maintaining exceptional attention to detail
+ Ability to work independently and manage multiple tasks efficiently in a fast-paced environment
+ Demonstrated initiative in problem-solving and process improvement
+ Excellent verbal and written communication skills
+ Strong leadership abilities, with a proven track record of developing and leading high-performing teams
+ Exhibits the highest level of integrity and impartiality in all findings and service delivery
Job Duties and Responsibilities
+ Lead the estimation team to ensure consistent performance
+ Receive, interpret, and review inbound requests for quotes including failed fluid samples
+ Research parts and labor using internal database, vendor support, and OEM materials
+ Create quotes within guidelines of customer contractual requirements
+ Research to ensure duplication of previous estimations are handled accordingly, combine quotes when needed, and refresh for updated pricing
+ Ensure client terms and requirements are up to date; work with Contracts and CSM team accordingly if updates are needed
+ Develop and maintain uniform reference material and templates
+ Develop and maintain uniform processes, guidelines, and procedures to be utilized and followed by all estimators
+ Work with Service teams to assist in evaluation and coaching for service technicians to improve on the quotes we are providing
+ Work with ERP team on continued improvement for the estimation process
+ Review and present metrics for the estimation team; implement changes needed on policy or procedures
+ Perform quality assurance checks for all estimators to ensure premier service to all internal and external clients
+ Develop and report KPIs that accurately reflect production of employees and margins for quoted work
Working Conditions
+ This position is hybrid
+ Occasional travel may be required for training or meetings
+ Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary
+ Be flexible for after-hours tasks, as needed
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs.
Equal Opportunity Statement
PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
About PowerSecure
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Employee Benefits
We invest in high-value, cost-effective benefits to support our employees' well-being and success:
+ Medical, dental, vision, and life insurance coverage
+ Competitive pay and matching 401(k) plan
+ Vacation, company holidays, and paid time off (PTO - personal and sick days)
+ Flexible spending accounts (FSA) / Health savings account (HSA)
+ Wellness incentive programs
+ Employee referral program
+ Tuition reimbursement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure
Field Service Supervisor - HVAC
Service supervisor job in Decatur, GA
Field Service Supervisor - HVAC (Residential + Light Commercial) Empire Heating & Air Conditioning- Decatur, GA Full-Time | Up to $45/hr + Bonuses | Income Potential: $100K+ | Company Vehicle | Full Benefits Are you an experienced HVAC technician with leadership ability and a passion for high-performance systems?
Empire Heating & Air Conditioning-serving Atlanta's residential and light commercial customers for nearly 40 years-is looking for a Field Service Supervisor - HVAC to lead and support our growing team. This is a hands-on, in-the-field leadership role: you'll complete service calls, assist with complex diagnostics, and train technicians in real-world environments.
Compensation & Incentives:
* Hourly wage up to $45/hr, depending on experience and certifications
* Abundant spiffs, performance bonuses, and commissions on system sales
* Six-figure income potential
* Company vehicle, gas card, phone, tablet, and uniforms provided
What You'll Do:
* Perform and support residential and light commercial HVAC service calls
* Troubleshoot and resolve advanced service and installation issues
* Act as a field mentor, especially on Daikin FIT and VRV systems
* Perform airflow diagnostics, static pressure testing, and duct performance evaluations
* Conduct live performance and capacity calculations on real systems
* Set the standard for technical excellence, communication, and professionalism
* Help coach and develop technicians while staying active in daily field operations
* Assist with field training on advanced equipment and controls for both residential and light commercial applications
* Collaborate with the office on scheduling, quality control, and customer satisfaction
What You Bring:
* 5+ years of field experience in residential and light commercial HVAC service
* EPA 608 Universal Certification (Required)
* A2L Refrigerant Certification (Required)
* Daikin FIT and VRV expertise (Required)
* Strong working knowledge of airflow, duct design, and diagnostic tools
* Ability to perform and teach live performance and load calculations
* Leadership mindset with solid communication and coaching skills
* Valid driver's license with a clean record
* NATE Certification (Preferred)
Benefits:
* Competitive base pay with bonuses, spiffs, and commissions
* Health, dental, and vision insurance
* 401(k) with company match
* Paid vacation and holidays
* Company-provided truck, tools, uniforms, phone, and tablet
* A respected, family-run company with a 4.9-star reputation and nearly 40 years of service
* Ongoing training and career advancement opportunities
Location Services Supervisor
Service supervisor job in Atlanta, GA
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
This position is responsible for managing an Enterprise Support Services team for the location(s) assigned. This individual is responsible for directing and coordinating Location Services (i.e. facilities and office operations), and Administrative Services (i.e. client service support) solution sets in the assigned location. This includes the overall building environment, appearance and safety of employees and building(s) occupied within the assigned geography to ensure that it remains in good working condition, the general operations of the workspace to include upkeep of equipment, supplies, and delivery of the associated support services.
This individual will work closely with a Location Services Manager or Manager Lead, Administrative Services, and other ESS and firm leadership on identifying process improvement opportunities and efficiencies for Location Services and will provide quality and consistent support throughout the firm in accordance with RSM policies.
This position may also be an advisor and idea generator in the creation and evolution of processes, value-add ESS support items, and internal and external client service support items in multiple formats as ESS continues to evolve
Manage ongoing day to day ESS projects and tasks within a specific location(s) ensuring quality of work product and efficient and consistent support and service
This includes working with ESS leaders, operational leaders, and key stakeholders to define and manage goals, schedules, resources, equipment, supplies, and other deliverables that support the business and taking appropriate steps to ensure support and service is provided in a timely and efficient manner
Responsible for managing a small location(s) ESS team, including providing supervision, guidance, development, and training as well as monitoring volume and distribution of workflow for efficiency and quality of work.
Coordinate with Location Services Manager to manage volume and resources on a day-to-day basis.
Monitor schedules to ensure resources are utilized effectively; reviewing available resources and facilitating necessary adjustments are aligned with experience, expertise, specializations, and business priority.
Serve as escalation point of contact for service requests related to support, supplies, equipment, or other business needs, and communications with internal clients for assigned location(s).
Participate in projects, tasks, and maintain stakeholder relationships to assure business needs are met.
Ensures projects are delivered on time, and various risk / issues are recognized, ensuring quality and consistent service and support
Supports operational leadership with projects including best practices, process definition, and collaboration with stakeholders to assure business needs are met and projects are delivered on time
Works closely with various Internal Client Service teams to manage project risks/issues and ensure the teams are compliant with the various documentation and signoffs
Recognizes and determines the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Escalate to Location Services Manager Lead or Director, as appropriate
Maintains project documentation to identify, evaluate, plan, monitor, and follow-up on active projects Begin to build strong relationships with leadership within the location(s), ICS and ESS to ensure constant alignment between the needs of the business and the needs of ESS, and our clients, both internal and external •
Provides input on resource forecasting to Location Services Manager or Manager Lead; may assist with interviewing, selecting, orientation and onboarding, and training of team members at certain levels
Communicates priorities as defined by firm, location, and Enterprise Support Services leadership. • Contributes to automation and process improvement through technology, reporting and data analysis
Executes on best practices and process improvements to ensure effective and consistent services that contribute to the success of the firm
Cultivates a culture of growth and fosters an inclusive environment to ensure employee engagement and retention
Provides input on the development of training as appropriate.
Provides effective leadership, serving as a career advisor to small number of ESS team members • Provides supervision, guidance, development, and training
Communicates performance expectations including annual performance descriptor & provides ongoing feedback on performance, recognition, employee counseling reports and/or discipline including termination, creating career growth opportunities and employee development plans
Other duties as assigned
EDUCATION
• Associates degree or equivalent experience
TECHNICAL/SOFT SKILLS (Required) •
Ability to communicate both verbally and in writing with diverse audiences
Intermediate to Advanced Microsoft Office skills •
Strong grammar and proofreading knowledge and experience
Ability to prepare charts, graphics and tables, etc.
Ability to manage multiple tasks
Demonstrated ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization.
Strong organization, time management skills, and attention to detail
Demonstrated ability to impact and influence a diverse population
Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed
EXPERIENCE
3-5 years relevant experience in a related field or area
2+ years supervisory experience or other experience in similar capacity
Demonstrated experience managing multiple projects
LEADERSHIP SKILLS (Required)
Ability to respond positively to changing circumstances, serve as a model of the change Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback
Work collaboratively with peer group to provide support across the enterprise particularly during peak times
PREFERRED REQUIREMENTS
• Bachelor's Degree
• Advanced Microsoft Office Skills
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $66,100 - $110,000
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Auto-ApplySupervisor, Commercial Services - Manheim Atlanta
Service supervisor job in College Park, GA
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Supervisor, Commercial Services
Management Level
Supervisor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
The Commercial Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the locations supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at your physical site, you provide input for improvements and communicate effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Commercial Services department and other departments at the location.
Responsibilities
Oversee day-to-day operations, providing oversight and direction to employees in the operating unit.
Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
Audit work completed by Commercial Account Administrators and Posting and Procurement dept for accuracy. Log audit discrepancies, providing opportunities for addressing trends with performance or system issues.
Serves as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation.
Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees.
Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process.
Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the clients' Standard Operating Procedures (SOP).
Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success.
Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks.
Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services.
Supervise staff in inventory management post pre-sale reconditioning and oversee the redemption process.
May supervise the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.
Develop and nurture team members' strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning.
Develop new commercial accounts and increase volume with existing customers through proactive outreach.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
Minimum Qualifications
High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
Candidate must have at least one year in a role of management/leadership.
Experience in the automobile industry or the auction business preferred.
Customer service experience required.
Experience coaching and leading others preferred.
Ability to foster productive and professional internal and external business relationships required.
Strong verbal and written communication skills required.
Strong interpersonal skills required.
Strong ability to problem solve and de-escalate heated situations required.
Strong organizational skills required.
Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills.
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks, manual dexterity.
Vision abilities required include close, distance and depth perception.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyField Services Supervisor
Service supervisor job in Atlanta, GA
The Field Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery, supports technician development, and helps maintain strong customer relationships. The ideal candidate will have hands-on calibration experience and be comfortable supervising small teams, assisting with technical troubleshooting, and ensuring compliance with accreditation standards. Approximately 20-30% travel is required to support field teams and customers. This role also requires the supervisor to spend approximately 30% of their day performing calibrations, especially during high-demand periods or when covering for technician absences.
Key Responsibilities: Team Leadership & Daily Support
- Supervise daily tasks of calibration technicians across multiple sites and remote teams.
- Assign and track calibration work, monitor turnaround times, and support daily workflow planning.
- Provide mentoring and technical guidance to team members, including hands-on calibration assistance when needed.
- Assist with onboarding and cross-training to ensure team flexibility across various disciplines (e.g., torque, temperature, pressure, electrical, dimensional).
Calibration & Technical Oversight
- Support and perform hands-on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO9001, AS9100, ANZ540.1).
- Review calibration data for completeness and accuracy; ensure proper documentation and traceability.
- Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues.
- Help maintain calibration equipment and ensure readiness for audits.
Operational Excellence
- Ensure compliance with safety protocols and company SOPs across all calibration activities.
- Monitor performance metrics (e.g., OTD, quality scores, asset throughput) and escalate issues as needed.
- Support audit preparation and actively participate in ISO, ANZ, and AS audits.
- Participate in and support process improvements, including Kaizen, 5S, and other lean initiatives.
Customer Service & Communication
- Act as the local point of contact for assigned customer accounts, assisting with service updates and issue resolution.
- Help facilitate customer check-ins, support QBRs, and attend onsite visits as needed.
- Communicate clearly with customers about service status, scheduling, and technical requirements.
Onsite Engagement & Travel
- Travel to customer locations (~60-80%) to support calibration activities, provide team oversight, and attend customer meetings.
- Participate in pre- and post-onsite planning with team members and customers to ensure smooth execution.
Qualifications:
- 3-5 years of calibration experience in a lab or field environment, preferably in multiple disciplines.
- Experience supervising technicians or leading small teams is highly preferred.
- Solid understanding of ISO/IEC 17025 and calibration-related standards (ISO9001, AS9100, ANZ540.1).
- Strong communication skills with the ability to work across teams and with customers.
- Proficient in calibration software, Microsoft Office, and service management tools (e.g., Gage, FSM, CalWeb, Dynamics).
- Ability to travel up to 80%.
Preferred Skills:
- Certified or formally trained in specific calibration disciplines (e.g., electrical, dimensional, pressure).
- Experience leading or participating in 5S or Kaizen events.
- Familiarity with metrology concepts and measurement uncertainty.
- Experience supporting multi-site operations or large customer accounts.
\#LI-SM2
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
**About Tektronix**
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
Community Service Supervisor
Service supervisor job in Atlanta, GA
The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community.
JOB SPECIFIC COMPETENCIES:
Provides service to residents in a prompt, courteous, and professional manner
Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders
Follows up on work assignments for efficiency and thorough completion
Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder
Makes regular inspections of the community, notifies management of problems and recommends solutions
Can identify and correct hazardous property conditions that could place the property in a liable position
Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment
Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager
Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals
POSITION QUALIFICATIONS:
Education:
High School Graduate or General Education Degree (GED) for consideration
Some colleges or trade schools preferred
Certificates and Licenses:
HVAC/Freon Recovery Certification
CPO (Certified Pool Operator) and EPA Universal certificates preferred
Valid Driver's License
Experience/Specialized Knowledge:
Minimum of three (3) years related experience
Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work
Other Requirements:
Completion of in-house training within the first 90 days of employment
Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success
Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others
The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
Our Mission:
Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment
Core Values:
EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER
Auto-ApplyField Service Supervisor
Service supervisor job in Calhoun, GA
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Heavy Equipment Field Service Supervisor, you are responsible for the productivity of field service technicians and satisfaction of field service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Field Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Field Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer's warranty guidelines.
Primary Responsibilities:
Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner
Responsible for the daily operations, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance and safety regulations
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed
Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental/learning plans for each employee. Handle any disciplinary actions in compliance with company policy
Plan and establish systems to control expenses
Assist customers in the resolution of complaints regarding parts and service
Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations
Ensure job standards are met, arrange work assignment to cover for vacancies and absences, and keep attendance records
Supervise daily workflow (workload, resources and equipment processes)
Oversee/assist in the collection of accounts receivable
Accountable for monthly reports, including filing all injury reports
Conduct monthly meetings (safety, financials and current company information)
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.
Education/Experience:
Specific industry experience or an equivalent degree
Required Qualifications/Skills:
Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Center Supervisor
Service supervisor job in Kennesaw, GA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - GA - Kennesaw
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - GA - Kennesaw
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
Service Supervisor
Service supervisor job in Atlanta, GA
Basic Function:
To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties.
Principle Responsibilities:
The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned.
Essential Functions:
Provides service to residents in a prompt and professional manner.
Establishes daily work schedules for maintenance staff.
Follows-up on work assignments for efficient, thorough completion.
Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers.
Makes regular inspections of the community.
Notifies management of maintenance problems and recommended solutions.
Assists in the preparation of all maintenance-related records.
Meets with Community Manager daily to report on status of all scheduled work.
Assists with move-in and move-out procedures.
Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers).
Keeps workshop or utility room clean, orderly and safe.
Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment.
Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor.
Responsible for interior painting of buildings and amenities.
Approves:
Expenditures within the guidelines of the approved budget.
Routine service and repair to apartments or common areas.
Develops, Reviews, and/or Submits to Community Manager for Review and Approval:
Expenditures in excess of the approved budget.
Renovation dealing with structural changes to the community.
Special projects.
Expenditures for normal service and repairs in excess of the approved budget.
Requirements
Education, Training, and Experience:
Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required.
Abilities and Aptitudes:
Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Specific Skills:
Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps.
Length of Training Curve:
Three to six months.
Output:
Position is evaluated by ability to:
Complete service orders in a timely fashion.
Control maintenance costs.
Supervise outside contractors and other maintenance personnel.
Maintain positive relations with community residents and other Associates.
Supervision:
Position is supervised by the Community Manager who assesses and evaluates performance.
Entry-Level Service Supervisor
Service supervisor job in Peachtree City, GA
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire an Entry-Level Service Supervisor in Peachtree Corners! Our ideal candidate will effectively coordinate field employees in order to meet our customer's high standards and expectations. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply with us today! This is an excellent opportunity for recent and upcoming graduates!
Position Overview
Learn to dispatch technicians to customer job sites to assess customers' service, repair or installation needs and track jobs for completion to customers' satisfaction
Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
Provide exceptional customer service
Additional responsibilities as assigned
Qualifications
Bachelor's degree preferred
Adaptable to change and good at multi-tasking
Must have excellent communication and organizational skills and a good mechanical aptitude
Ability to effectively communicate with the customer and represent the company in a professional manner
Proficient user of software and systems
Must have a valid driver's license
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)