Service supervisor jobs in Maryland - 862 jobs

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We're looking for a people-focused operations leader to join our team as Operations Supervisor - Last Mile Rental. In this role, you will support best-in-class customer service for Last Mile Rental clients while executing on the rapid growth of new and existing locations across large, multi-state regions. You will engage with leadership, align and lead local field teams, and ensure operational excellence that supports client satisfaction and business growth. What You'll Do Hire, coach, train, and support contract, temporary, and full-time field team members. Demonstrate Element's People Leadership Capabilities, including leading strategically, cultivating curiosity, driving results, influencing others, and developing talent. Foster collaboration, teamwork, and continuous learning to deliver superior client service and maximize employee engagement. Manage the training, development, implementation, and performance of team and individual goals aligned with organizational balanced scorecard objectives. Ensure a first-class client experience through frequent customer contact, communication, and feedback. Build and maintain relationships with client decision makers and operations leaders. Develop business plans for each location outlining volume, growth objectives, targets, and focus areas. Partner with vehicle maintenance and repair partners to maintain a safe and reliable fleet. Provide leadership updates on vehicle health, customer sentiment, utilization, operational deficiencies, and risk management. Work cross-functionally with internal teams to increase efficiencies and achieve weekly, monthly, and annual goals. Basic Qualifications Bachelor's degree required from an accredited university. 2-4 years of experience managing fleet operations and personnel with an understanding of business growth, profit, and customer service. 3-5 years of customer service or client account management experience in a B2B service environment. Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to drive and remain on your feet for up to 8 hours. Availability to work weekends and some holidays. To be considered for this role, candidates must reside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX). Preferred Qualifications Strong financial acumen with demonstrated analytical and problem-solving skills. Demonstrated ability to build and foster strong relationships with internal and external partners and clients. Ability to work independently while supporting multiple teams or groups. Highly detail-oriented with strong organizational and prioritization skills. Ability to work in a professional business environment using tact, discretion, and good judgment. Location US Remote, but candidates mustreside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX) The hiring base salary range for this position is $75,500 to $103,800 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What's in it for You * A culture of innovation, empowerment, decision-making, and accountability * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to or call . Know Your Rights: Workplace discrimination is illegal

Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new h Passenger, Supervisor, Service, Reservations, Security, Retail, Airline, Health

Field Service Manager Location: Based out of Hagerstown, Maryland (MD) [Covers; Cumberland, Frederick, Thurmont (MD) - Chambersburg, Greencastle, Waynesboro (PA), Martinsburg (WVA)] Schedule: Must have open working flexibility [2nd and 3rd Shift Focus] Securitas USA: Your Opportunity to Lead and Create: At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. We are seeking a Field Service Manager based out of Hagerstown, Maryland (MD). This is more than a job; This is your opportunity to spearhead change and shape the direction of security services and solutions on a vast scale. Why Securitas? Making the World a Safer Place Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place About Securitas: Our Values: Integrity, Vigilance and Helpfulness Our Team: 340,000+ skilled employees Established: Securitas AB (1934) - Helsingborg, Sweden Industry: Providing global and specialized services (6 Pillars) Job Summary: Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management. Supervises Field Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations. Job Duties: Manages a shift and/or segment of guarding operations; ensures that personnel deliver high quality service. Ensures that service expectations are being met through regular contact with clients. Meets with line management and/or client representatives for status updates and to address any actual or potential problems. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures. Performs tasks and duties of a similar nature and scope as required for assigned office. Benefits Offered: Securitas will offer a base salary of $55K - $60K/Annually in addition to a full benefit package that includes: $500 Monthly Vehicle Allowance Medical Insurance Life Insurance Dental Vision 10 Vacation Days Accrued 4 Floating Holidays 6 Sick Days 401K Position Qualifications: Ensures delivery of high-quality customer service. Helps sustain client and employee retention. Manages branch operations to achieve profitability. Willing to fill in at lower levels when necessary while managing high-level responsibilities. Is organized, self-disciplined, technologically savvy, compliant, and communicates timely and effectively at all levels. Education/Experience: At least 18 years of age. Associate's Degree and 1 year of experience in security operations. Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Company Website: **************************** Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

🕒 Shift Hours: 8am - 5pm, Monday - Friday 💲 Competitive Compensation - $60,000 - $80,000, annually Make the Right Connection-Build Your Career with Dixon! The Dixon Group is seeking a dynamic, hands-on Customer Service Supervisor to lead our Customer Service team. This is a critical leadership role that bridges the gap between our customers and our internal manufacturing and distribution teams. You will be accountable for executing our plans, optimizing operating procedures, and ensuring our customers receive the highest level of technical support and rapid delivery worldwide. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. As a leader, you will be expected to foster an entrepreneurial spirit, mentoring your team to not just process orders, but to act as proactive problem-solvers and brand ambassadors who embody our values. 🎧 What You'll Do: Direct and mentor a team of 10 - 15 Customer Service Reps to reach their full potential. You will provide your staff with genuine opportunities to influence the decision-making process. Develop departmental systems and goals to ensure superior customer service and operational efficiency. Oversee the end-to-end order cycle-from inquiry to delivery-ensuring we maintain our reputation for quality products and rapid delivery. Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety. Develop strategies to "delight" high-value accounts, acting as a responsible corporate citizen in every interaction. Utilize data to identify trends, ensuring we remain the most accessible and "easiest" partner in the industry. Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity. 🎯 What We're Looking For: Bachelor's degree in Business or related field required. Minimum 7 years in Customer Service within a manufacturing or industrial setting. At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability. Advanced proficiency in ERP software and data analysis tools. Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders. Deep understanding of industrial regulations and a commitment to safe and ethical business practices. Excellent customer service and management skills Effective coaching and leadership ability Excellent interpersonal skills and ability to instill a teamwork environment 🌟 What We Offer: Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

The Personal Lines Service Manager plays a pivotal role in maintaining and enhancing client satisfaction by working as a team on a designated book of business. This position is central to delivering seamless, high-quality customer service and involves handling all client service interactions, such as policy endorsements, billing inquiries, payment processing, cancellations, and account updates. This role requires collaboration with our Client Advocates and Account Associates to provide comprehensive support and maintain compliance with industry standards. The ideal candidate brings 1-2 years of insurance industry experience and holds a valid Property and Casualty insurance license. Essential Functions: Customer Service Excellence: Deliver high-quality service to clients, ensuring their needs and inquiries are addressed promptly and professionally. Policy Management: Handle endorsements, cancellations, account changes, and all other service-related requests for a defined book of business. Billing & Payments: Assist clients with billing and payment-related questions, clarifications, and resolutions. Coverage Discussions: Discuss current coverage, coverage options, etc with clients to ensure they have the best solutions tailored to their needs. Documentation & Records: Maintain accurate and detailed records of customer interactions and transactions. Collaboration: Work closely with the service team and underwriters to resolve client issues efficiently. Compliance: Ensure all service actions are compliant with industry regulations and company policies. Retention: Maintain agency retention rate through great customer service. This includes keeping cancellations to a minimum. Requirements Knowledge, Skills & Abilities: Comprehensive understanding of insurance policy structures, coverage options, and underwriting processes. Exceptional client service and interpersonal communication skills. Attention to detail and the ability to manage multiple client requests. Problem-solving capabilities to address and resolve customer concerns. Proficiency in relevant insurance management software and tools. Education and Experience: High school diploma or equivalent is required. Property & Casualty Agents License is required. Minimum of two (2) years of previous insurance experience. Demonstrated overall success in customer service. Advanced Designations, including but not limited to CPIA, CISR, & CIC are highly valued. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics. Salary Description $50,000 to $60,000

Job DescriptionFIELD SERVICE SUPERVISOR Sobieski Services Inc. of Edgewood, MD is looking to hire a full-time Field Service Supervisor. Are you interested in a career with a growing company and supportive team? This position earns a competitive wage, depending on experience. We offer excellent benefits, including a comprehensive benefits package, paid vacations and holidays, a 401(k) plan, free training, and a flexible work schedule. If this sounds like the right opportunity for you, apply today! ABOUT SOBIESKI SERVICES Sobieski Services Inc., a division of J. F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Virginia and Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers. We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities. We believe in providing the right tools for optimal success! DAY IN A LIFE The successful Field Service Supervisor is responsible for overseeing, coaching, and supporting HVAC and Plumbing service technicians across three of our branches to ensure high-quality work, exceptional customer service, and efficient use of resources. This role involves managing daily operations, coordinating with dispatch and management, and maintaining strong communication across teams to achieve service excellence and profitability. QUALIFICATIONS AND EDUCATION REQUIREMENTS Graduation from a vocational school and/or apprenticeship preferred Journeyman license favorable Minimum of five (5) years' experience as field service management required Plumbing and/or HVAC installation/service experience required Proficient computer skills, including extensive knowledge of ERP systems and Microsoft Office Suite products Professional demeanor and ability to interact with a variety of stakeholders Ability to pass a background check and drug screen with a valid driver's license and good driving record

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Power Systems Rental Service Supervisor in Elkridge, Maryland. The Power Systems Rental Service Supervisor is responsible for directing and supervising the Power Systems Rental Shop and Field activities of the PSD Rental Technicians and PSD Rental Service Advisors. The individual in this position is responsible for ensuring that a safe work environment is consistently promoted at all times, particularly those involving the repairs and/or maintenance of Power Systems Rental assets, all of which allow customers to achieve success by providing quality generator equipment in a consistent and timely manner and that the equipment is clean and properly maintained. Seeking candidates with a minimum five years' relevant Electrical Power Generation (EPG)/electronics experience; a technical degree or military equipment experience is a plus. Previous leadership and supervisory experience. College/technical degree, or comparable industry experience, preferred. Requirements for the Power Systems Rental Service Supervisor position include: Must have excellent oral and written communication skills. Must have excellent customer relations skills. Must be organized and able to prioritize and multi-task. Must have the ability to manage and delegate work. Must have strong mechanical knowledge. Proficient in use of a computer; able to adapt to changing technology. Must be able to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands. Promote a positive customer experience. Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Physical requirements must be met for the Power Systems Rental Service Supervisor job, including regularly being required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee must regularly lift and/or more up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned. Starting Compensation Range: $76,000 - $90,000 a year Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g. discretionary incentive programs or non-discretionary incentive plans. Competitive Compensation and Benefits: Health, dental and vision insurance. Paid time off. 401(k), $0.75 to $1.25 match up to 6%. Life and disability insurance. In-house training instructors/programs. Tuition reimbursement. Employee referral bonus program. Discounts: cellular phone service, computers, tooling, cars and trucks. Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply. Carter Machinery is a drug-free workplace.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work for a large property or 2 or more assigned properties that ensures the inside and external buildings, grounds, amenities, and common areas of the communit(ies) meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develops corrective action plans as needed. * Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance. * Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. #LI-JJ1 The salary range for this position is $70,000 - $75,000 a year. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.

Join Rosedale Bank and Be a Part of OUR STORY At Rosedale Bank, we pride ourselves on being a true community bank. With a rich 117-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference-for our customers, our communities, and our people. We believe what sets us apart is our strong commitment to our people, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal-touch customer experience. About the Role Are you a detail-oriented leader with a passion for operational excellence in banking? Join our team as a Banking Services Supervisor and help us keep our day-to-day banking processes running smoothly. In this role, you'll oversee critical banking operations, support a high-performing team, and ensure our services meet the highest standards of accuracy, security, and customer satisfaction. What You'll Do: As the Banking Services Supervisor, you will: Manage key banking operations including fraud detection, account maintenance, dispute case management, and payment systems (ACH, checks, faster payments). Supervise Banking Services Specialists, providing coaching, support, and handling escalated issues. Oversee ATM terminals, debit card transactions, digital banking services (bill pay, mobile deposit, online statements), and CRM queue management. Support internal account reconciliations, exception item processing, and positive pay programs. Collaborate with the Deposit Operations and Services Manager on staffing, scheduling, performance management, and employee development. Serve as a liaison for interdepartmental communication and troubleshooting. Assist with onboarding new products/services, audits, system upgrades, and vendor management. Ensure compliance with FDICIA, BSA/AML/OFAC, Reg. CC, UCC, Reg. E, NACHA, and other regulatory requirements. What You'll Bring: High school diploma or equivalent required; additional education a plus. 4+ years of banking operations experience with a focus on deposit transactions, products, and services. Minimum 1 year of supervisory or team leadership experience. Strong knowledge of ACH rules and regulations and deposit-related banking regulations. Specialized experience with remote channels, digital banking, and debit card platforms. Excellent communication, customer service, and interpersonal skills. Strong planning, organizational, analytical, problem-solving, and decision-making abilities. Proven ability to motivate and lead others while working independently. Proficiency in core banking systems and Microsoft Office Suite. Working Conditions/Physical Requirements Must be able to remain in a stationary position for long periods of time (50%-75% of the time). The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Benefits you will enjoy: 401(k) - fully vested employer match and discretionary year end employer profit share contribution Health Savings Account with generous employer contribution Wide variety of Voluntary Benefit Options Employer subsidized Health & Wellness Fitness Program Generous paid time off including Birthday Day Off Paid Parental Leave Discretionary performance-based bonus program RISE Employee Recognition Program Paid Community Outreach Hours We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.

Shift Hours: 8am - 5pm, Monday - Friday Competitive Compensation - $60,000 - $80,000, annually Make the Right Connection-Build Your Career with Dixon! The Dixon Group is seeking a dynamic, hands-on Customer Service Supervisor to lead our Customer Service team. This is a critical leadership role that bridges the gap between our customers and our internal manufacturing and distribution teams. You will be accountable for executing our plans, optimizing operating procedures, and ensuring our customers receive the highest level of technical support and rapid delivery worldwide. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. As a leader, you will be expected to foster an entrepreneurial spirit, mentoring your team to not just process orders, but to act as proactive problem-solvers and brand ambassadors who embody our values. What You'll Do: * Direct and mentor a team of 10 - 15 Customer Service Reps to reach their full potential. You will provide your staff with genuine opportunities to influence the decision-making process. * Develop departmental systems and goals to ensure superior customer service and operational efficiency. * Oversee the end-to-end order cycle-from inquiry to delivery-ensuring we maintain our reputation for quality products and rapid delivery. * Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety. * Develop strategies to "delight" high-value accounts, acting as a responsible corporate citizen in every interaction. * Utilize data to identify trends, ensuring we remain the most accessible and "easiest" partner in the industry. * Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity. What We're Looking For: * Bachelor's degree in Business or related field required. * Minimum 7 years in Customer Service within a manufacturing or industrial setting. * At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability. * Advanced proficiency in ERP software and data analysis tools. * Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders. * Deep understanding of industrial regulations and a commitment to safe and ethical business practices. * Excellent customer service and management skills * Effective coaching and leadership ability * Excellent interpersonal skills and ability to instill a teamwork environment What We Offer: * Medical, dental, and vision insurance for you and your family * Competitive salary * Bonus programs * 401K retirement plan * Training opportunities * Tuition reimbursement * Paid vacation, PTO, and holidays * Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Job Description Customer Service Supervisor ???? Shift Hours: 8am - 5pm, Monday - Friday ???? Competitive Compensation - $60,000 - $80,000, annually Make the Right Connection-Build Your Career with Dixon! The Dixon Group is seeking a dynamic, hands-on Customer Service Supervisor to lead our Customer Service team. This is a critical leadership role that bridges the gap between our customers and our internal manufacturing and distribution teams. You will be accountable for executing our plans, optimizing operating procedures, and ensuring our customers receive the highest level of technical support and rapid delivery worldwide. The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply. As a leader, you will be expected to foster an entrepreneurial spirit, mentoring your team to not just process orders, but to act as proactive problem-solvers and brand ambassadors who embody our values. ???? What You'll Do: Direct and mentor a team of 10 - 15 Customer Service Reps to reach their full potential. You will provide your staff with genuine opportunities to influence the decision-making process. Develop departmental systems and goals to ensure superior customer service and operational efficiency. Oversee the end-to-end order cycle-from inquiry to delivery-ensuring we maintain our reputation for quality products and rapid delivery. Partner with Engineering and Manufacturing to resolve complex inquiries while ensuring all solutions align with our commitment to safety. Develop strategies to "delight" high-value accounts, acting as a responsible corporate citizen in every interaction. Utilize data to identify trends, ensuring we remain the most accessible and "easiest" partner in the industry. Prepare performance reports for executive leadership and manage the departmental budget with transparency and integrity. ???? What We're Looking For: Bachelor's degree in Business or related field required. Minimum 7 years in Customer Service within a manufacturing or industrial setting. At least 5 years of experience in a Supervisory or Management role, with a proven track record of accountability. Advanced proficiency in ERP software and data analysis tools. Exceptional skills with the ability to build trustworthiness and rapport with diverse stakeholders. Deep understanding of industrial regulations and a commitment to safe and ethical business practices. Excellent customer service and management skills Effective coaching and leadership ability Excellent interpersonal skills and ability to instill a teamwork environment ???? What We Offer: Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law. This policy extends to all employees and applicants and to all aspects of the employment relationship. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Hagerstown, MD This position oversees and manages the daily operations of field service teams, ensuring efficient delivery of services to customers. This role involves coordinating technician schedules, ensuring the timely and accurate installation, maintenance, and repair of telecommunications equipment, and ensuring compliance with safety and regulatory standards. The supervisor also works to resolve operational issues, maintain customer satisfaction, and track performance metrics, while fostering team development and training. Effective communication with customers, management, and vendors is essential for successful service delivery and problem resolution. Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: Supervise installation/repair Customer Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customer service, safety, work-order completion and closeout, and productivity requirements. Assist in training Customer Service Technicians on fiber-based and fixed wireless broadband services. Assist in the development of technicians and keeps abreast of the most current technology in the broadband industry. Schedule technicians so coverage is at a maximum during peak hours to maintain prompt service. Maintain compliance with industry standards such as NJUNS, 811, etc. Assure that any errors in installation or service are promptly resolved. Maintain accurate time and attendance reporting. Assist in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance. Effectively communicate with customers, management, employees and installation and service partners (contractors). Assist in the development and management of the department's operating budget in accordance with corporate guidelines. Assist in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administer discipline consistent with corporate polices. Work with managers, supervisors and employees to promote a positive attitude and good employee morale. Maintain a professional appearance and appropriate behavior at all times. Maintain good attendance. Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or GED required. Three to four years of experience and related associate's degree, or equivalent combination of experience, training, and education. Experience must include; Fiber splicing and fiber restoration and/or fixed wireless broadband experience. Supervisory or management experience preferred. Computer Skills Word processing, spreadsheets, Internet software, email, database software Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to talk, hear, and communicate effectively. Ability to work while standing most of the time. Ability to walk or work over all types of terrain, in all types of weather. Ability to carry tools and equipment including gaffs, ladders, and tool belts. Ability to work in tight spaces while bending, twisting and reaching. Ability to climb poles using gaffs hooks and climbing belts. Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs) Ability to differentiate between assorted sizes and colors of wires. Ability to perform work in elevated places (i.e., roofs and utility poles) Ability to use drills, hammers, wrenches, screwdrivers and other hand tools. Ability to work with small components. Ability to use close vision, peripheral vision and adjust focus. Ability to work in poorly vented areas such as attics, in extreme temperatures. Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp. Ability to lift up to 90 pounds. Physically able to operate computer equipment and test equipment. Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions. Ability to work safely near power lines and electrical equipment. Ability to drive Company vehicles in a safe manner. Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position. Benefits: Medical (3 plans to choose from), Dental and Vision Short Term Disability Flexible Spending Accounts Company Paid Life as well as Voluntary policies 401(k) with generous company match Paid Time Off Share the Care Paid Time Off Paid Holidays Uniform/Boot allowance *Applicable by Position* Cell Phone Allowance *Applicable by Position* Career Progression Opportunities Discounted Broadband Services *Where Applicable*

Job DescriptionJob Title: Custodial Services Supervisor Job Type: Part-time Place of Performance: Frederick, MD. The Custodial Services Supervisor is responsible for overseeing all janitorial and custodial operations to ensure facilities are maintained in a clean, safe, and presentable condition. This role provides direct supervision to custodial staff, coordinates daily and periodic cleaning schedules, enforces quality standards, and ensures compliance with all contract requirements, safety regulations, and customer expectations. Key Responsibilities: Supervise and lead a team of custodial staff, assigning daily tasks and monitoring performance. Conduct routine inspections of all assigned facilities to verify cleanliness, sanitation, and compliance with the Performance Work Statement (PWS). Maintain and update cleaning schedules for daily, weekly, monthly, and seasonal tasks. Train custodial personnel on proper cleaning techniques, OSHA safety practices, and use of equipment/chemicals. Serve as the primary point of contact between custodial staff and management, reporting issues or deficiencies promptly. Ensure proper inventory, storage, and usage of cleaning supplies, chemicals, and equipment. Prepare and maintain accurate documentation, including inspection reports, quality control logs, and corrective action reports. Enforce safety protocols, including the use of personal protective equipment (PPE), hazard communication, and accident reporting. Coordinate with the Project Manager/Contracting Officer's Representative (COR) to address customer feedback and resolve service issues. Support staffing coverage during absences, emergencies, or peak workload periods. Qualifications: Minimum of 3 years of supervisory experience in custodial, janitorial, or facility maintenance services. Knowledge of commercial cleaning methods, equipment, and chemicals, including OSHA Hazard Communication (HAZCOM) requirements. Strong organizational and leadership skills with the ability to manage multiple priorities. Excellent communication skills (written and verbal). Basic computer literacy for scheduling, reporting, and documentation. Must be able to pass background checks and security clearance requirements. Powered by JazzHR nG5oERZOcN

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department's policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities. • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. • Responsible for being familiar with the organization's by-laws in order that all recruitment and retention decisions are made within by-law boundaries. • Responsible for actively ensuring the retention of the organization's customer base which includes promoting the organization to existing customers. • Works with the organization's other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings. • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel. • Responsible for notifying administration of any required updates of customer records on the organization's internal database. • Provides back-up support to other group members in the performance of job duties as required. • Supports/participates in the organization's Continuous Improvement Program. • Answers customer inquiries/communications as required. • Attends regular customer service departmental meetings. • Advises internal staff of advertisements and campaigns that affect retention. • Maintains detailed call activity reports and provides them to the Customer Service Manager on a regular basis. • Provides activity/statistical summary reports each week to Customer Service Manager. • Co-ordinates the organization's involvement in internal and external trade shows. • Conducts follow up phone calls to survey respondents who have concerns or questions. • Performs other related duties as assigned by management.

If being a part of a world-class organization that operates in some of the most advanced technology environments around the world sounds like a dream job, Network Connex might be the right fit for you! You'll be part of a team working together to solve customer problems every day, with compensation and benefits that are an investment in your career, financial future, and overall well-being. The Director of Wireless Services will supervise a wide range of programs responsible for the delivery and overall success of each program. You will supervise managers and inform management on progress and performance. The Director must have a broad knowledge of project and program management principles in the wireless industry, they must have a strategic mindset with entrepreneurial spirit, as well as be able to lead and develop their teams. The Director's goal is to ensure every project and program will be delivered successfully to the highest possible quality of the organization along with business growth. Job Duties and Responsibilities: Initiate and set goals for programs according to the strategic objectives of the organization. Plan the programs from start to completion involving deadlines, milestones, and processes. Develop or approve budgets and operations. Build a book to bill business in the market with business contacts. Devise evaluation strategies to monitor performance and determine the need for improvements. Supervise all program and project managers involved to provide feedback and resolve complex problems. Discover ways to enhance efficiency and productivity of procedures and people. Apply change, risk and resource management principles when needed. Evaluate reports from managers to monitor progress and flag potential issues. Ensure program operations and activities adhere to legal guidelines and internal policies. Keep senior management informed with detailed and accurate reports or presentations. Job Knowledge, Skills, and Abilities: Proven experience as Program Director or other managerial position. Extensive (10+ years) experience within the telecommunications industry. Demonstrated business development acumen to drive a minimum of 10% annual growth. Background in site acquisition, wireless site development, DAS, Small cell and Macro site engineering services. Thorough understanding of project/program management techniques and methods. Excellent Knowledge of performance evaluation techniques and key metrics. Outstanding knowledge of data analysis, reporting and budgeting. Working knowledge of MS office and program management software. A business acumen with a strategic ability. Excellent organizational and leadership skills. An analytical mindset with great problem-solving abilities. Excellent communication skills. Education and Experience: Bachelor's or master's degree in Business, Engineering, Construction Management, or related field. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. In addition to competitive base pay, Network Connex offers a comprehensive benefits package designed to support your physical, mental, and financial health and you can begin participating in our programs on the first of the month following your start date. Join our Vanguard 401(k) plan, with immediate vesting and a generous company match to help you build long-term financial security. Our team also enjoys 10 paid company holidays, a generous PTO accrual schedule, and access to discounts on useful products and services. EEOC-Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.

Are you a passionate People Leader with 3-5+ years' experience directly supervising employees? Do you thrive in a fast-paced, high-volume work environment? Are you looking for an Overnight Leadership role with a company doing great things for people and pets around the world? As an overnight Operations Supervisor at IDEXX's Glen Burnie, MD reference lab, you will be a people leader at one of the largest veterinary diagnostic companies in the world. You will supervise a team of Laboratory Technicians, who analyze samples to help veterinarians diagnose and treat pets. IDEXX's focus on enhancing the lives of people and pets starts with our own employees and empowering them to achieve their goals, focusing on continuous improvement, and supporting the strong collaboration and inclusiveness that exist in our team. Are you a people leader looking for a new role and opportunity? This is a full-time role with competitive day-one benefits and performance incentives - read on to learn more! Want to learn more about Leadership at IDEXX? Check out what our employees say! ************************** In This Role: You will leverage your passion for coaching and developing employees, and helping them reach business goals and their full potential You will organize staff schedules, coordinate workflow, and oversee costs and metrics You will problem-solve every day, from trouble-shooting diagnostic analyzers to resolving situational workflow and turnaround time challenges You will be a business leader and a people leader for the lab and the line of business You will bring your passion and enthusiasm for teamwork, success, innovation and excellence to your role, every day. What You Will Need to Succeed: You are able and willing to work overnights You've directly supervised 10+ employees in a fast-paced and / or high-volume work environment You have at least 3-5+ year of direct employee supervision experience in a fast paced, high volume work environment Big plus if you have knowledge of human clinical or veterinary testing and procedures, but not required. You love a fast-paced, high-volume, innovative work environment You are passionate about people leadership You are excited about the opportunity to use your skills and abilities in promoting the health and well-being of animals. Able to meet the physical requirements that go with working in a lab - standing and sitting for extended periods of time, phone & computer use, extended reach, lifting up to 50lb, and specific vision ability - close, color, depth perception, and ability to adjust focus. This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals. What You Can Expect From Us: Salary rate targeting $85-90K+ (with some flexibility depending on experience) Opportunity for annual cash bonus Opportunity for performance based annual merit increase Health / Dental / Vision Benefits Day - One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Schedule: You will be working 40 hours / week. The scheduled shifts will likely be Midnight - 8:30am Monday/Tuesday through Friday/Saturday nights. There is an every third or fourth Saturday rotation. Flexibility to stay longer or adjust hours as needed a huge plus. Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. Is this the role for you? Apply today! #LI-CH1 #IND-LAB

Hiring Immediately, Service Support. Full training and benefits We are seeking Service Valets to add to our growing service department. Our sales are on the rise and we need energetic people that love cars to help us keep up with increased traffic. REQUIREMENTS Qualified candidates will need a valid driver's license, high school diploma or equivalent degree, and the ability to work a flexible schedule. We are looking for someone who works hard, communicates clearly and is interested in a real career with long term potential, not just a job. BENEFITS Generous compensation based on experience EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! Benefits available - Health, Dental, 401k, Paid Time Off Positive and family friendly atmosphere. Employee Purchase programs Paid training and advancement opportunities RESPONSIBILITIES Assist advisors and technicians by moving client cars to and from the shop. Move parking lot blockers and clear service land prior to opening. Complete assignments in a timely fashion to keep the shop moving Maintain a clean service lane. Pick up trash, mop spills and empty service lane trash cans Keep service parking lot clear and clean. Pick up trash, advise management of employees or other unauthorized people who park in service parking Understand and follow all state and federal regulations, such as those governing the disposal of hazardous wastes. Fitzgerald Auto Mall is an EEO employer. Salary Description $17.15 to $20.00 / hr

From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job Responsibilities: Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns. Make recommendations to management on staffing decisions, including hiring, discipline and termination. Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads. Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey. Always ensure safety and security is never compromised. Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate. Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges. Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information. Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures. Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors. Follow procedures for passengers with regards to the acceptance of Dangerous Goods. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to stand for extended periods of time. Must be able to carry heavy items up and down jetway stairs. Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment. Knowledge, Skills, and Abilities: Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner. Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image. Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems. Computer skills: Passenger Service Supervisors are required to use computer systems daily. Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc. Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc. Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete SIDA training to obtain airport authority identification security. Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

$22 per hour The Call Center Supervisor manages communications between the Company and its current and potential guests. This role is responsible for providing excellent customer service, processes, and procedures for the call center team members and provides leadership for the Call Center Team. The Call Center Supervisor helps trains and assists the Call Center Service Team on best practices to assist existing and/or potential guest with issues, complaints, or inquiries. Supervisor Responsibilities Scheduling & Coverage * Write and manage the team schedule. * Monitor hours and adjust support during peak and off-peak times. * Send associates home during slower periods as needed. Communication & Training * Provide training on SOPs and call center culture. * Keep the team informed of any updated or new SOPs. * Ensure associates stay up-to-date on required Schoox training. * Conduct coaching sessions to reduce errors and improve performance. Administration * Maintain organization of "Call Center Team Files" in Teams. * Update the monthly Informer and HR memos in Teams. * Manage and organize the call log folder in Teams. * Update and maintain forms and templates, including G.I.F., Contact Us, and Escalate to Supervisor. * Organize, sort, and manage Outlook emails. Data Entry & Reporting * Keep the call log summary updated and submit it weekly to Courtney, Melissa, and Ana. * Ensure team members record any forms used in their Shift Recaps. Office Management * Maintain a clean, organized, and sanitized office environment. * Communicate with leadership on office supply needs. * Foster a culture of professionalism and growth, aligned with IPIC's mission. Escalation & Issue Resolution * Allow team to escalate specific issues to a supervisor: * Transaction inquiries, membership concerns, voucher errors, and irate guests. * Submit IT tickets for issues like broken equipment, technical errors, membership concerns, and voucher errors. * Correspond with guests (via email) to resolve concerns. Experience & Qualifications: * Excellent leadership abilities with a focus on coaching, mentoring, and team development. * Strong verbal and written communication skills, with the ability to manage escalations and foster positive relationships with both customers and team members. * Proficiency in analyzing metrics and performance data to drive improvements and support strategic decision-making. * Familiarity with guest experience best practices, regulatory compliance, and data privacy standards. * Ability to work a flexible schedule, including evening shifts as needed to support the call center's hours of operation. Benefits & Incentives * Flexible Scheduling * Sick Leave * Telemedicine * Free Movie Tickets & Movie Screenings * Food & Beverage Discounts * Life Mart Discounts * Career growth potential * Team Member Recognition Programs IPIC Theaters is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.