Service supervisor jobs in Massachusetts - 967 jobs
Customer Service Manager
Stop & Shop 4.3
Service supervisor job in Barnstable Town, MA
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
Department Management:
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
Ensure departments meet or exceed sales and profit targets
Maintain high standards of sanitation and safety, ensuring compliance with all regulations
Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer Service department team members
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
Foster a culture of diversity and inclusion within the team
Engage and retain associates by fostering a positive work environment
Labor Relations:
Manage labor relations to ensure compliance with company policies and labor laws
Address and resolve employee issues and grievances in a timely and effective manner
Customer Service Excellence:
Cultivate a culture of excellence in customer service, providing best-in-class service
Ensure customers experience a well-stocked store with the freshest product offerings
Support team members in their training to consistently deliver exceptional customer service
Operational Efficiency:
Monitor and analyze key performance metrics related to customer service and sales
Identify opportunities for process optimization and implement solutions to enhance operational performance
Manage departmental budgets, expenses, and financial targets to achieve profitability goals
Compliance and Safety:
Ensure all departments comply with company policies and regulatory requirements
Conduct regular safety audits and training sessions
Maintain a clean and safe working environment for all associates
Community Engagement:
Actively engage with the local community to understand their needs
Develop and maintain positive relationships with community organizations, schools, and other stakeholders
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
Highly motivated, results-oriented, and a self-starter with a proven track record of success
Strong ability to influence and communicate effectively across different functions
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
High level of customer service skills, with a genuine passion for exceeding customer expectations
Creative and strategic thinking abilities to drive innovation and continuous improvement
Effective organizational and time management skills to ensure efficient operations
Ability to work flexible hours, including weekends and holidays
What we bring to the table:
Culture committed to celebrating diverse backgrounds and experiences
Comprehensive benefits
Opportunities for professional development and career growth
Associate discounts
Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
The salary range for this position is $64,800-$97,200
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
$64.8k-97.2k yearly 1d ago
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High Voltage Testing Service Center Manager
Vertiv 4.5
Service supervisor job in Boston, MA
High Voltage Maintenance is currently seeking an experienced Operations individual with some Sales background to manage our Boston territory. This Service Center Manager will provide business, managerial, and technical direction to our technicians and customers while developing and growing the service center. HVM is an electrical engineering and testing company providing comprehensive testing, maintenance, and engineering services to a variety of industries including utilities, data centers, renewable energy, commercial and industrial industries.
RESPONSIBILITIES
Responsible for the sales, profit, and quality of the area operation.
Make regular sales calls on existing major accounts and establish contact with new accounts.
Provide proposals or service contracts for HVM's services and repair work.
Review and sign contracts consistent with Limits of Authority.
Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
Hold periodic regular management committee meetings to promote effective communication and review business progress.
Work with staff to develop weekly invoicing and monthly Status Reports.
Review and audit field jobs.
Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
Coordinate technical training for field personnel and assist with career development.
Review and recommend field technical procedures and procedure changes.
Develop and review proposals, and review reports of field engineers.
Coordinate and schedule work for our technicians with customers.
QUALIFICATIONS
Minimum five years same or similar work experience in the Industrial Service Industry.
Requires a high degree of communication, supervisory, organizational, and good management skills.
Communicate effectively, writing and verbally, with clients, peers, subordinates, and management.
Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
Willing to do some overnight travel to cover field region and attend company meetings.
Regularly required to sit, stand, walk, use hands and fingers, talk, and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Valid Driver's License with clean driving record.
EDUCATION AND CERTIFICATIONS
Four-year degree or graduate of Electrical Technical School or Military equivalent, BSEE/BSEET preferred.
TRAVEL TIME REQUIRED
25%
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
**********************
. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
The anticipated salary range for this role in the Massachusetts locality is between $124,425 to $155,466 per year plus Sales Incentive Plan-salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.
#HVM #LI-HR1
$36k-46k yearly est. Auto-Apply 5d ago
Real Estate Team Lead
Vylla
Service supervisor job in Boston, MA
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$60k-116k yearly est. 3d ago
Retail Merchandising Team Lead
Sas Retail Services
Service supervisor job in North Brookfield, MA
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us?
What we offer:
No nights, weekends or holiday work required
Competitive wages; $18.50 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
You're 18 years or older
Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
Have reliable transportation to and from work location
Have 1-2 years of merchandising experience
Have experience leading and training people
Can use your smartphone or tablet to record work after each shift
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
Join us and see what's possible for you! Click here to get started.
$18.5 hourly 3d ago
Enviornmental Services Supervisor
Massachusetts Eye and Ear Infirmary 4.4
Service supervisor job in Northampton, MA
Site: Cooley Dickinson Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.
Job Summary
SHIFT: Monday - Friday 2:00pm-10:30pm, with rotating weekends and holidays.
The Environmental ServicesSupervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained.
This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures.
Qualifications
MINIMUM REQUIREMENTS:
High school diploma or equivalent required
Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact
Demonstrated attention to detail required
High quality customer service skills required
Demonstrated excellent written and oral communication skills required
Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required
Additional Job Details (if applicable)
ESSENTIAL JOB FUNCTIONS:
Have full knowledge of all housekeeping tasks.
Consistently accomplish departmental objectives.
Orient, train, assign, schedule, coach, counsel, and discipline employees. Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary.
Provide oversight of the cleaning contracts for all off-site locations.
Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work.
Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations.
Track cleaning supplies; ensure equipment is clean and in good working order.
Act with ethics and integrity.
Maintain clear and open communication with all departments throughout the facility.
Identify best practices to generate new and innovative ideas to improve service and/or reduce costs.
Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
Meet annual competency and retraining requirements. Ensure staff meets annual competency and retraining requirements.
Attend meetings as required.
Regular and reliable job attendance is an essential job function.
Perform other functions/duties as requested.
Remote Type
Onsite
Work Location
30 Locust Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$62,608.00 - $91,156.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$62.6k-91.2k yearly Auto-Apply 60d+ ago
Earth Moving Service Supervisor - Field Service
Milton Cat 4.4
Service supervisor job in Milford, MA
Milton CAT is looking for a ServiceSupervisor who is highly driven and understands how to drive business and process. If you are a strong leader who runs an efficient shop, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you.
Milton CAT is looking to invest in and develop the right individual with the goal of expanding our market share as well as launching your career path within Milton CAT. You will go through extensive training covering “who we are at Milton CAT”, the products, parts and services we represent and sell, our internal systems and departments as well as the industry as a whole.
Salary Range: $80,000-$95,000 based on experience. This position is bonus eligible.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
Become an integral part of the team: Listen, learn, contribute and continue to drive improvements.
Pick the right technician for the right job.
Drive metrics and business to run an efficient and profitable shop.
Co-create annual goals and budget, in alignment with the organization's financial and operational objectives.
Drive and support a strong safety culture.
Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.
Oversee work order accuracy and closing process and the appropriateness of parts and labor.
Manage, mentor, develop and coach service technicians
Minimum Educational Requirements
Bachelor's degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor's degree.
Qualifications
Demonstrated ability to lead teams, set expectations and execute results
Strong service department operations background and experience
Highly process/metrics driven, knows how to run a highly efficient service department
Solid communication and negotiation skills (with employees, customers and vendors)
Proficient in technology (ERP systems, desktop/cloud applications, operational reports)
Strong problem-solving skills and detail oriented with a high level of accuracy.
Highly driven, sense of urgency, strong customer service orientation, does not punch a clock
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background checks and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$80k-95k yearly Auto-Apply 30d ago
Residential Loan Servicing Supervisor
Sharon 4.0
Service supervisor job in Brockton, MA
We are seeking a hands-on Residential Loan ServicingSupervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues.
What You'll Do:
Lead & Support the Team
Supervise, coach, and train residential real estate and commercial loan servicers
Work alongside the team. Assure that processes and procedures are efficient and compliant.
Participate in hiring and performance management
Foster a collaborative, member service-focused environment
Hands-On Loan Servicing
Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products
Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
Serve as escalation point for member, borrower, and attorney questions
Compliance & Audit
Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready
Act as primary contact for servicing audits and reviews
Maintain procedures and incorporate regulatory or policy changes
Systems & Process Improvement
Work directly in servicing systems supporting residential and commercial real estate loans
Partner with vendors and internal teams to improve workflows and accuracy
Support servicing projects and quality improvement initiatives
Reporting & Communication
Track servicing KPIs and prepare regular reports
Identify trends or issues and recommend solutions
Communicate with members, borrowers, attorneys, vendors, and internal partners
Servicing Functions You'll Support
Review and maintain residential and commercial real estate loan files
Perform loan corrections and general ledger postings
Manage ACH and automatic payment setups
Monitor recorded mortgages and collateral documentation
Prepare payoff quotes and process discharges
Support secondary market documentation and reconciliations
Conduct quality control reviews of residential mortgage originations
Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts
Assist with member calls and servicing issues as needed
Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Requirements
Qualifications
Strong experience in residential, commercial and real estate loan servicing
Knowledge of servicing regulations and compliance requirements
Basic understanding of general ledger accounting
Ability to balance hands-on work with supervisory responsibilities
Strong organizational, communication, and problem-solving skills
Proficiency with loan servicing systems and financial applications
Education & Experience
Experience in residential, commercial or real estate loan servicing required
1-2 years of experience in a bank or credit union
Prior lead or supervisory experience preferred
High school diploma or equivalent
Supervisory Responsibilities
Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers
________________________________________________________________________________________________________________________
The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.
SCU Credit Union is an equal employment opportunity employer.
Salary Description $29 - $36 per hour
$29-36 hourly 18d ago
Supervisor of Health Services (Nurse), PreK-12
Marlborough Public Schools 3.9
Service supervisor job in Marlborough, MA
Supervisor of Health Services (Nurse), PreK-12 Salary: Placement on the Administrator (Unit B) Salary Schedule according to education and experience. Unit B Administrators Association Contract Work Year: 2025/2026 12 Month/218 Days Organizational Relationship or Line of Authority:
Works under the supervision of the Assistant Superintendent of Student Services and Equity, his/her designees and the building Principal
Summary:
To coordinate, oversee and evaluate nurses assigned to each building within the district and to act as liaison between the Office of Public Health and the Director of Student Services.
Statement of Duties:
* Responsible for planning, supervising, evaluating, assigning, coordinating and reviewing the work of nurses engaged in providing nursing care to schools and on transportation for Out of District Students. This also includes reviewing the work of nurses engaged in clearing students for athletics (middle/high school level) and the work of nurses engaged in clearing students for school entrance (registration).
* Directs and implements immunization regulations.
* Maintains liaison with staff, Assistant Superintendent of Student Services and Equity, and the Office of Public Health
* Manages the budget for the Health Services Department including the purchase of supplies for school Health Services for the district to the Assistant Superintendent for Finance and Operations.
* Participates as an active member in various community health related committees as necessary to benefit the District.
* Assures that appropriate screenings, e.g. vision, hearing, postural, BMI, SBIRT are administered at prescribed grade levels.
* Orients newly appointed nurses to policies and practices of Marlborough Public School relative to school health services.
* Facilitates meetings with nurses.
* Participates in appropriate subject area committee for the purpose of curriculum review as necessary.
* Assists the principal and/or Director of Student Services in interviewing and selection of candidates to fill vacancies in department/grade level as requested or as necessary.
* Responsible for the Comprehensive School Health Services (CSHS Grant), to manage the budget and complete the monthly and annual reports.
* Assumes other duties as may be assigned by the Building Administrators and/or the Assistant Superintendent of Student Services and Equity.
Qualifications:
* Ability to work well with people and to direct, supervise, organize and motivate others to get results.
* Valid Massachusetts license to practice as a Registered Nurse.
* Valid Department of Elementary and Secondary Education License as a Supervisor/Director, non-core area, All Levels.
* Master's Degree in relevant area.
An Equal Opportunity Employer
It is the policy of the Marlborough Public Schools not to discriminate on the basis of race, gender, religion, national origin, color, homelessness, and sexual orientation, gender identity, age or disability in its education programs, services, activities or employment practices.
$82k-110k yearly est. 14d ago
Service Supervisor - Alta 412 at Abington Station
Education Realty Trust Inc.
Service supervisor job in Abington, MA
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have valid driver's license to operate a golf cart on property.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
The hourly range for this position is $40-$43.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
$40-43 hourly Auto-Apply 59d ago
Service Supervisor
Cummins Wagner Co
Service supervisor job in Oxford, MA
Join our Team of Employee Owners!
Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a ServiceSupervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment. Job Title: ServiceSupervisor Department: FRMA Service Location: Oxford, Massachusetts Reports To: Branch Manager
Job Overview:
The ServiceSupervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel.
Our most successful ServiceSupervisors:
Possess superior communication, analytical, and organizational skills
Exhibit goal-oriented behaviors and time management principles
Apply extensive attention to detail to all tasks
Exude a customer-focused attitude
Have the ability to resolve problems as they arise
Possess a High School Diploma, or equivalent
Proficient with mobile devices and computers; advanced proficiency with Excel preferred
Technical education or equivalent training and experience
5+ years' experience with maintenance and repair of pumps or other types of rotating equipment.
Supervisory experience preferred
Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
Must maintain an active driver's license with a clean driving record
Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls.
Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives
Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekendsas required.
Accuracy and timeliness of technician timesheets and expense reports
Facilitate & document frequent “tool box” meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner
Assist with warranty service processes and claims
Assist the inventory clerk with inventory planning and control, including truck inventory
Actively participate in EONE Service Council and help maintain principal relations.
Establish and maintain “Authorized Service Center” capabilities & maintain professional appearance of shop work areas and service vehicles.
Travel as required
Perform all other duties as assigned
F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees:
Employee Stock Ownership Program
Bonus Program
Tuition and Certification Fee Assistance
401k Match
Flexible Spending Account
Comprehensive Health Insurance
Life Insurance
Short & Long-Term Disability Insurance
Our History : Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985. Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you! *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit *********************** .
$51k-85k yearly est. Auto-Apply 17d ago
Service Supervisor
Cummins-Wagner Company, Inc.
Service supervisor job in Oxford, MA
Join our Team of Employee Owners! Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a ServiceSupervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment.
Job Title: ServiceSupervisor
Department: FRMA Service
Location: Oxford, Massachusetts
Reports To: Branch Manager
Job Overview:
The ServiceSupervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel.
Our most successful ServiceSupervisors:
* Possess superior communication, analytical, and organizational skills
* Exhibit goal-oriented behaviors and time management principles
* Apply extensive attention to detail to all tasks
* Exude a customer-focused attitude
* Have the ability to resolve problems as they arise
* Possess a High School Diploma, or equivalent
* Proficient with mobile devices and computers; advanced proficiency with Excel preferred
* Technical education or equivalent training and experience
* 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment.
* Supervisory experience preferred
* Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
* Must maintain an active driver's license with a clean driving record
* Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
* Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls.
* Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives
* Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends
as required.
* Accuracy and timeliness of technician timesheets and expense reports
* Facilitate & document frequent "tool box" meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
* Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner
* Assist with warranty service processes and claims
* Assist the inventory clerk with inventory planning and control, including truck inventory
* Actively participate in EONE Service Council and help maintain principal relations.
* Establish and maintain "Authorized Service Center" capabilities & maintain professional appearance of shop work areas and service vehicles.
* Travel as required
* Perform all other duties as assigned
F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees:
* Employee Stock Ownership Program
* Bonus Program
* Tuition and Certification Fee Assistance
* 401k Match
* Flexible Spending Account
* Comprehensive Health Insurance
* Life Insurance
* Short & Long-Term Disability Insurance
Our History:
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.
Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
* As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit ************************
$51k-85k yearly est. 14d ago
PACES Home Services Supervisor - Part Time
Pilgrim Area Collaborative
Service supervisor job in Plymouth, MA
Pilgrim Area Collaborative is a public educational collaborative that serves students with a wide range of disabilities from primary through post-secondary levels from all over the South Shore.
PACES is the Extended Services program of PAC which provides district consultation, home services to students and families, as well as after school programs and professional development workshops. We are currently looking for Direct ServiceSupervisors. There are current openings in several districts, including but not limited to the Boston area, Bridgewater, Cohasset, Hingham, Holbrook, Middleboro, Needham and Whitman-Hanson.
Qualifications: Master's Degree; Experience in applied behavior analysis, parent training, development and implementation of home support programs for students with disabilities, data collection and analysis, behavior management, social skill instruction, and staff supervision.
Reports to: PACES Program Coordinator
Performance Responsibilities:
General:
Evaluate needs of students and families for extended support services.
Conduct assessments as requested to include but not limited to, home assessments, functional behavior assessments, social skills, adaptive behavior, etc.
Develop short and long term measurable goals and objectives for students and families receiving extended support services.
Write instructional/training programs and/or behavior support plans for students and families to meet goals identified through assessment which may entail physical restraints and physical escorts.
Oversee the implementation of instructional and training programs, data collection systems, and regularly interprets and analyzes data to ensure student progress.
Collaborate and consult with school personnel, related service providers, and agency staff as required.
Supervise, train, and review performance of PACES Direct Service Staff.
Complete administrative paperwork as required.
Set up and oversee schedule of direct services.
Lift and position physically involved students.
Attend PACES staff meetings and IEP meetings as required.
Maintain confidentiality and professional boundaries with families.
Strive to implement through supervision and action the philosophy of the Pilgrim Area Collaborative, its member districts and the PAC Extended Services program.
Other:
All duties as assigned by the PACES Director and Executive Director.
Follow all rules and regulations as required by the Department of Elementary and Secondary Education (DESE).
Candidates must provide a letter of interest, current resume, three (3) letters of professional recommendation, official transcripts and copies of current license(s) & certification(s).
$52k-85k yearly est. 60d+ ago
Sterilization Services Supervisor
Tufts Medicine
Service supervisor job in Boston, MA
This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations. In addition, this role focuses on performing the following Sterilization Services duties: Maintains sterile equipment, assembles medical equipment, maintains inventory, orders supplies, and provides life-saving instruments to those performing medical procedures. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
Job Overview
This position responsible for the smooth operation of all functional areas of the Sterile Processing Department (SPD) including setting work assignments, quality and infection control, interpretation of procedures, disciplining and counseling of employees, and inventory control and case fulfillment of all processed supplies. Controls and coordinates the processing, sterilization, assembly and distribution of patient care medical supplies to inpatient and ambulatory areas during as assigned shift.
Job Description
Minimum Qualifications:
1. High school diploma or equivalent.
2. Central Services Technician National Certification (CRCST) or Certification Board for Sterile Processing and Distribution (CBSPD).
3. Three (3) years of experience in central processing department.
Preferred Qualifications:
1. Bachelor's degree in Finance, Business, or Healthcare.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Plans, organizes, allocates work to and supervises the activities of subordinates on an assigned shift engaged in the decontamination, processing and sterilization of reprocessed patient care items. Ensures all shift activities conform to established policies, procedures and standards.
2. In cooperation with other department supervisors, assists in selecting scheduling, training, evaluating and as necessary, recommending discipline and discharge of subordinates.
3. Counsels Central Processing Department (CPD) and Operating Room (OR) personnel on assigned shifts regarding departmental policies, procedures and standards, ascetic techniques, instrument identification, tray assemblies and so forth.
4. Ensures all surgical case carts prepared for use on assigned shift have been accurately assembled and distributed on a timely basis. Confers with OR personnel modifications to surgical case cart orders due to changes in caseload.
5. Ensures all required records and documentation pertaining to shift activities are properly maintained
6. Initiates and documents requests for purchase of surgical instrumentation and medical/surgical inventory items, as necessary.
7. Directs up-keep and maintenance of work areas and equipment. Reports any problems to other shifts as necessary.
8. Confers with departmental management regarding possible improvements or enhancement to departmental operations and procedures.
9. Assists subordinates with work related problems and resolves problems on shift as they occur.
10. Performs duties of subordinates in response to emergency situation, changes in workload or staffing shortages.
11. Oversees the on-going development and coordination of required in-service educational programs pertaining to departmental policies, procedures and standards, asceptic techniques, instrument identification, tray assemblies and so forth. Ensures CPD technicians on all shifts receive required training, and, as necessary, conducts on-on-one training sessions.
12. Assists in maintaining quality assurance programs by performing tests to ensure items are sterile, interpreting data and verifying correct operation of equipment. Ensures equipment receives required maintenance or repairs.
13. Initiates and documents purchase requests for surgical instrumentation and medical/surgical inventory items.
14. Ensures all work areas are maintained in an organized, safe and clean manner.
15. May assume responsibility for the daily operation of the department.
16. Maintains current and accurate surgical kit component lists.
Physical Requirements:
1. Frequently required to lift, reach, carry, push and pull 40-50 pounds or more.
2. Stand/sit combination of eight (8) hours or length of assignment.
2. Noting attributes of objects such as size, temperature, or texture by touching with fingertips.
4. Hearing spoken words to communication oral information to customers accurately, quickly, and loudly enough in the English language.
5. Perceiving sounds such as phones ringing, beepers, alarms and buzzers on equipment.
6. Clarity of both near and far vision. Able to distinguish color, i.e. alarms and buzzers on equipment, and color codes on instrumentation.
Skills & Abilities:
1. Excellent interpersonal and communications skills to effectively work with clinicians and support staff.
2. Computer skills with knowledge of Microsoft Office and Instrument Tracking systems.
3. Knowledge of hospital infection control, and medical terminology.
4. In depth knowledge of JCAHO, IAHCSMM, and AAMI Standards.
5. Extensive knowledge of aseptic technique, sterilization processes, and technical knowledge of surgical instrumentation, sterilization equipment and supplies.
6. Analytical abilities necessary to organize, supervise, and evaluate the work of others.
7. Ability to manage frequent stress due to critical issues, changing organizational climate, and personnel issues.
8. Strong analytic skills and ability to make difficult decisions.
9. Motivated and self-starter.
10. Strong leadership and presentation skills.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range:
$50k-82k yearly est. 50d ago
Union 537 Service Supervisor
CMNE
Service supervisor job in Woburn, MA
Corporate Mechanical of New England, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service in the. Corporate Mechanical has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community.
While working for us expect to work in an environment that is employee centric or in other words employee focused and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job - Make the move, apply today!
Corporate Mechanical of New England, LLC has been waiting for you!
The ServiceSupervisor is responsible for developing a team that will effectively and profitably handle customer requests for service and grow the service agreement portfolio to plan levels. This servicesupervisor will develop his / her team to be productive in the field by standardizing processes in the department and focusing on customer and employee satisfaction.
This position plays an integral role in the profitable execution of sold service work for the service group. To that end, he / she will work with sales and management to estimate and propose service work that lines up with the company vision and financial objectives.
This position will assist in managing the labor load for the service department and manage how to deploy, execute and manage our service base efficiently. This individual seeks new, safe and effective methods to grow our service department.
The end result is a team-oriented, customer satisfaction driven, profitable service department.
General Duties and responsibilities:
Insure service team schedules and executes contractual obligations
Evaluate and plan labor requirements in order to meet plan
Mentor and develop apprentice and journeymen technicians
Assist service coordinator when necessary in prioritizing reactive calls
Help plan new service agreements to insure scope is executed
Assist sales in estimating service agreements and quoted work.
Follow-up with customers on delinquent accounts.
- Work with supervisor to focus group on standard service processes
Assist in customer Q/A process
Work with supervisor to meet financial goals of department
Maintain customer satisfaction to plan levels
Maintain employee satisfaction through informal team meetings
Responsible for keeping service team members current in safety training and necessary certification.
Special tasks as assigned by supervisor
Be an active member in good standing of United Association local 537 Boston
The role is 50% supervisory. The remaining time will be spent performing Service Technician tasks. As more technicians are hired, the supervisory workload will increase the technician responsibilities will decrease.
About Corporate Mechanical of New England:
Corporate Mechanical of New England, a subsidiary of Arden Building Companies, specializes in the design, construction, and maintenance of mechanical HVAC and plumbing systems for commercial buildings throughout the Boston area. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of today's complex building systems. We are New England's premier mechanical contractor.
Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace.
All offers of employment are contingent upon a criminal background check, driving record, and a 5-panel drug screen, satisfactory to Arden Building Companies, LLC policies.
$49k-81k yearly est. 60d+ ago
Automotive Service Supervisor
Frontrunner Bus Group, Inc.
Service supervisor job in Billerica, MA
Job Description
Job Title: ServiceSupervisor
Job Type: Full-Time | On-Site |40 Hours
As the ServiceSupervisor, you will be responsible for coordinating and managing all vehicle service operations, including service writing, scheduling, and customer communication. This is a hands-on leadership role that involves overseeing repairs, managing technicians, and preparing accurate work orders and repair estimates. The ideal candidate has strong technical knowledge, supervisory experience, and excellent customer service and communication skills.
Major Responsibilities:
Serves as the primary service writer, prepares work orders, job estimates, and repair authorizations.
Supervise service technicians.
Answers phone calls and provide parts quotes.
Generates work orders for parts sold.
Pulls parts from inventory and brings to shipping to send to customers.
Communicates directly with customers to explain service needs, timelines, and costs.
Assigns and tracks daily repair orders and maintenance schedules.
Performs diagnostics and assists with complex repairs as needed.
Ensures that all work meets quality, safety, and compliance standards.
Maintains complete and accurate service records, logs, and warranty documentation.
Handles warranty authorization and claims.
Manages parts warehouse, ordering, and service inventory.
Collaborate with engineering and production teams to resolve recurring issues.
Provides technical support to customers as needed.
Trains team members and conducts performance reviews.
Qualifications:
High School Degree or equivalent.
Technical degree or trade certification is a plus.
3+ years of automotive or vehicle maintenance/service experience.
Proficiency with service tracking software and Microsoft Office.
Supervisory or team lead experience is required.
Experience as a service writer, service advisor, or in a customer-facing repair role.
Strong mechanical knowledge of vehicle systems (electric, mechanical, hydraulic).
Superior customer service skills.
Excellent communication and interpersonal skills.
Valid Massachusetts driver's license.
Experience in low-volume or specialty vehicle manufacturing.
Knowledge of OSHA and Massachusetts workplace safety standards.
$49k-81k yearly est. 4d ago
Supervisor Support Services
Fulgent Genetics, Inc. 4.2
Service supervisor job in Needham, MA
About Us Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction, both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments. Key Job Elements Supervises Distribution, TC/PC, Slide-Block, and Reference Testing/Send Outs staff. Also supervises Accessioning at the Boston laboratory site. Provides support to all lab operations leaders, client services, and pathology staff. Oversees and ensures quality and production metrics are performed and delivered by team. Monitors employees' daily performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Assesses, processes, and oversees workflow, handling the daily scheduling of employee breaks and coverage of workstations. Conducts weekly team meetings. Attends applicable department/management meetings. Keeps team informed of new processes and general updates. Manages correspondence, escalated issues, and requirements/regulations. Reviews and approves assigned work; maintains records on individual performance and attendance. Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards. Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team/department business processes. In partnership with department Director, oversees team recruiting, training, and performance evaluations. Works collaboratively to solve problems and participate cross functionally with other teams. Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions. Acts as first point of contact on technical, procedural, and policy questions. Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies. Assists with the creation and documentation of processes.
Knowledge/Experience
* High School diploma or equivalent required.
* 3+ years of lead or supervisory experience in an anatomical pathology laboratory required.
* Experience preferred with troubleshooting of all systems within Operations.
* Experience preferred with writing and editing of Standard Operating Procedures (SOPs).
* Demonstrated skills and high level of attention to detail in technical data interpretation and ability to effectively troubleshoot.
* Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook.
* General working knowledge of the Internet for business use.
* Ability to multi-task and work in a fast-past, deadline driven environment.
* Drive for results across service, quality, and continuous improvement.
* Ability to ensure procedures and processes are in place that lead to the delivery of quality results with continuous reassessment of their effectiveness.
* Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization. Excellent usage of grammar, punctuation, and spelling.
* Commitment to the successful achievement of team and organizational goals through a desire to participate with and help others with continuous improvement.
* Demonstrated focus on listening to and understanding client/customer needs and exceeding service and quality expectations.
* Ability to provide support to different departments and leaders.
Lab Specific Qualifications
* Visual acuity (including color discrimination) and analytical skill to distinguish fine detail.
* Ability to tolerate extensive periods seated and/or standing.
* Must possess ability to perform repetitive motions.
* Ability to lift up to 20 pounds.
* May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material or chemicals including formalin.
* May be required to handle general laboratory reagents.
* May be required to handle blood-borne pathogens and live human specimens, tissues, and bodily fluid
Environment
Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.
The work environment characteristics described here are representative of those an employee encounter. while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.
$66k-101k yearly est. 40d ago
Residential Loan Servicing Supervisor
Sharon & Crescent United Credit Union
Service supervisor job in Brockton, MA
Full-time Description
We are seeking a hands-on Residential Loan ServicingSupervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues.
What You'll Do:
Lead & Support the Team
Supervise, coach, and train residential real estate and commercial loan servicers
Work alongside the team. Assure that processes and procedures are efficient and compliant.
Participate in hiring and performance management
Foster a collaborative, member service-focused environment
Hands-On Loan Servicing
Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products
Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
Serve as escalation point for member, borrower, and attorney questions
Compliance & Audit
Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready
Act as primary contact for servicing audits and reviews
Maintain procedures and incorporate regulatory or policy changes
Systems & Process Improvement
Work directly in servicing systems supporting residential and commercial real estate loans
Partner with vendors and internal teams to improve workflows and accuracy
Support servicing projects and quality improvement initiatives
Reporting & Communication
Track servicing KPIs and prepare regular reports
Identify trends or issues and recommend solutions
Communicate with members, borrowers, attorneys, vendors, and internal partners
Servicing Functions You'll Support
Review and maintain residential and commercial real estate loan files
Perform loan corrections and general ledger postings
Manage ACH and automatic payment setups
Monitor recorded mortgages and collateral documentation
Prepare payoff quotes and process discharges
Support secondary market documentation and reconciliations
Conduct quality control reviews of residential mortgage originations
Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts
Assist with member calls and servicing issues as needed
Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Requirements
Qualifications
Strong experience in residential, commercial and real estate loan servicing
Knowledge of servicing regulations and compliance requirements
Basic understanding of general ledger accounting
Ability to balance hands-on work with supervisory responsibilities
Strong organizational, communication, and problem-solving skills
Proficiency with loan servicing systems and financial applications
Education & Experience
Experience in residential, commercial or real estate loan servicing required
1-2 years of experience in a bank or credit union
Prior lead or supervisory experience preferred
High school diploma or equivalent
Supervisory Responsibilities
Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers
________________________________________________________________________________________________________________________
The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.
SCU Credit Union is an equal employment opportunity employer.
Salary Description $29 - $36 per hour
$29-36 hourly 16d ago
Service Supervisor
Chadwick-Baross
Service supervisor job in Chelmsford, MA
Role: ServiceSupervisor The ServiceSupervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Servicesupervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service.
Benefits
Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Savings Account
Short term disability
401k Match
Paid vacation
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts
Job Responsibilities
Communicate and schedule work to be performed with shop and field technicians and customers
Create the work orders necessary to perform the work required in the shop and in the field
Be available for after-hours support for technicians and/or customers as needed
Direct quality inspections once repairs are complete
Follows all applicable standard operating procedures (SOPs) for consistency and efficiency
Ensure compliance with industry regulations, company policies and safety standards
Lead, mentor and motivate teams to maximize productivity and performance
Effectively communicate the Company goals, values, and expectations to team members
Identify challenges and proactively implement solutions to address issues and improve processes
Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness
Performing other duties as assigned by the Company
Qualifications
Good communication skills to interact with employees and customers.
A Valid driver's license
Knowledge of equipment operations and mechanical functions, especially in construction equipment
Strong diagnostic skills
Excellent customer service skills
Intermediate knowledge if MS Office Suite, smartphone, and tablets.
Chadwick-BaRoss, Inc.
is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.
$49k-80k yearly est. Auto-Apply 60d+ ago
Pest Control Service Supervisor
Freedom Pest Control
Service supervisor job in Merrimac, MA
ServiceSupervisor
Freedom Pest Control | Merrimac, MA
If you're ready to move beyond "supervising" and step into real leadership, this role is for you.
Freedom Pest Control is seeking a hands-on ServiceSupervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day.
This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President.
Why This Role Stands Out
Direct ownership of technician onboarding and training, including Trainual
Active role in defining technician advancement and career paths
Daily influence on quality, safety, and team performance
Strong leadership support with clear expectations
Opportunity to shape long-term systems, not just solve daily issues
Your work will directly impact technician success, customer satisfaction, and company growth.
Key ResponsibilitiesTechnician Leadership & Communication
Serve as the primary point of contact for assigned Service Technicians
Communicate daily with technicians.
Lead required meetings and clearly communicate company updates
Identify and escalate operational, performance, or safety issues as needed
Onboarding, Training & Career Development
Own technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced technicians
Monitor training progress and field readiness before technicians operate independently
Provide hands-on coaching, ride-alongs, and ongoing development
Work with the President to apply clear grading criteria for technician advancement
Help establish and support defined career paths for technicians
Performance Management & Quality Assurance
Conduct performance reviews, coaching conversations, and corrective action when necessary
Complete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarter
Ensure technicians meet licensing, certification, and training requirements
Scheduling, Routes & Time Management
Review and verify weekly timesheets using vehicle GPS
Coordinate time-off requests and ensure proper coverage
Maintain and adjust technician routes as needed
Participate in rotating on-call coverage for nights and weekends
Vehicles, Equipment & Safety
Act as first point of contact for vehicles
Coordinate equipment and supply needs, including repairs and replacements
Conduct respirator fit testing and enforce safety and PPE requirements
Audits & Reporting
Prepare technicians and facilities for audits
Complete Mobile Audits, Client Care Reports, Trend Reports, and Yearly Assessments
Work with leadership to address operational gaps
What We're Looking For
Experience leading field teams or service technicians
Strong communication and coaching skills
Ability to balance accountability with support
Organized, proactive, and solutions-focused
Willingness to remain hands-on and lead by example
Why Freedom Pest Control
Clear leadership structure and expectations
Strong culture rooted in values and professionalism
Investment in training, safety, and people
Opportunity for long-term growth
If you're looking for a leadership role where your impact is visible and valued, we want to hear from you.
Company Overview
Freedom Pest Control Company, Inc. is a family-oriented pest management business dedicated to providing effective and environmentally responsible pest control solutions. Since 1993, we have built our reputation on integrity, quality service, and fostering a supportive work environment that values personal growth and meaningful relationships.
Benefits:
401(k) matching
Dental insurance
Employee discount
Fuel card
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Retirement plan
Vision insurance
$48k-78k yearly est. 1d ago
SEAS Gym Supervisor- HYCC, Community Services
Town of Barnstable 4.0
Service supervisor job in Massachusetts
An individual who is responsible for the safety and well being of participants in a recreational activity, program or rental inside the Hyannis Youth and Community Center. The Gym Supervisor will instruct activities in accordance with the policies and guidelines set by the Recreation Department.
Minimum Qualifications:
Community CPR and First Aid
Experience supervising activities and children. Ability to read schedules and carry out tasks related to events that take place in the gymnasium.
$16.25 hourly, no benefits.
Apply online: ***********************