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Service supervisor jobs in Massachusetts

- 1,095 jobs
  • Customer Service Manager

    Stop & Shop 4.3company rating

    Service supervisor job in Gloucester, MA

    Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: Department Management: Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office Ensure departments meet or exceed sales and profit targets Maintain high standards of sanitation and safety, ensuring compliance with all regulations Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department People Development and Diversity: Direct, oversee, and evaluate the training completion of all Customer Service department team members Monitor and evaluate associate performance and ensure associates have development plans to support professional growth Foster a culture of diversity and inclusion within the team Engage and retain associates by fostering a positive work environment Labor Relations: Manage labor relations to ensure compliance with company policies and labor laws Address and resolve employee issues and grievances in a timely and effective manner Customer Service Excellence: Cultivate a culture of excellence in customer service, providing best-in-class service Ensure customers experience a well-stocked store with the freshest product offerings Support team members in their training to consistently deliver exceptional customer service Operational Efficiency: Monitor and analyze key performance metrics related to customer service and sales Identify opportunities for process optimization and implement solutions to enhance operational performance Manage departmental budgets, expenses, and financial targets to achieve profitability goals Compliance and Safety: Ensure all departments comply with company policies and regulatory requirements Conduct regular safety audits and training sessions Maintain a clean and safe working environment for all associates Community Engagement: Actively engage with the local community to understand their needs Develop and maintain positive relationships with community organizations, schools, and other stakeholders Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact What you bring to the table: 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience Highly motivated, results-oriented, and a self-starter with a proven track record of success Strong ability to influence and communicate effectively across different functions Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders High level of customer service skills, with a genuine passion for exceeding customer expectations Creative and strategic thinking abilities to drive innovation and continuous improvement Effective organizational and time management skills to ensure efficient operations Ability to work flexible hours, including weekends and holidays What we bring to the table: Culture committed to celebrating diverse backgrounds and experiences Comprehensive benefits Opportunities for professional development and career growth Associate discounts Team of associates dedicated to serving our local customers and supporting our communities If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. The salary range for this position is $64,800-$97,200 Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
    $64.8k-97.2k yearly 4d ago
  • Operations Supervisor

    ABM Industries 4.2company rating

    Service supervisor job in Gloucester, MA

    Compensation: $80,000.00 - $85,000.00 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management Position Summary: The Operations Supervisor has overall responsibility for all aspects of facility management services and/or operations including laboratories, controls, fire life safety. The Operations Supervisor is the primary point of contact for day-to-day operations with client facility management team. They will create an unwavering attitude and commitment to safety and reliability within the client environment as they manage the maintenance of outside contractors capable of achieving the goal of 100% availability of mission critical infrastructure. The Operations Supervisor will drive continual improvements to the operation in the following areas: building maintenance, building utility systems, fire life safety equipment, building management systems, and other specialty systems. Job Objective: This position is responsible for the overall operation of our facility management services to multiple critical facilities, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. This Operations Supervisor ensures that established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract. Key Responsibilities: Oversee all aspects of the client's critical physical infrastructure. Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers. Oversee the development and accuracy of site-level operating procedures and other documentation. Supervise and escalate as needed ABM's response to after-hours emergencies at assigned facilities. Effectively and efficiently manage the operations budget and expenditures of assigned contracts. Manage the complete physical assets pertaining to the Operation and Maintenance of the critical and non-critical infrastructure equipment and systems. Resolve all electrical, mechanical, BAS (Building Automation System), EPMS (Electrical Power Monitoring System), BMS (Building Management System), and Fire Protection System issues in the client facilities while minimizing risk and business impact and communicate issues to management and customers in a timely manner. Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing. Manage oversight from preventive maintenance inspections and provide guidance on how to address issues. Develops, plans, and implements annual shutdown program for preventive maintenance activities. Technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history. Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials. Ensure compliance of Customer SLA (Service Level Agreement) parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations. Ensure that ABM training expectations are met and audit the process monthly. Identify, vet, and approve all sub-contractors who will perform work on-site. Develop PM (Preventive Maintenance) contract scopes-of-work, ensure contract terms are fulfilled. Qualifications: Associate Degree or higher degree in job related technical training or equivalent work experience. 5+ years Electrical or Mechanical experience, desired. Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired. Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors. Experience utilizing a CMMS (Computerized Maintenance Management System). Knowledge of computer and PLC Programming, AC/DC drives, Motor Controls, Digital Meters, and Recorders. Demonstrated ability to read/interpret drawings and wire diagrams. Possesses working knowledge/understanding of Electrical Code (both local and IEEE) as it applies to controls. Experienced in scope determination of installation materials. #200 About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ******************* ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ******************* ABM does not accept unsolicited resumes.
    $80k-85k yearly 5d ago
  • Donor Services Lead

    Innovairre Communications

    Service supervisor job in Pepperell, MA

    Innovairre - WE HELP PEOPLE WHO HELP PEOPLE We make great things happen for some of the world's most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients. Job Summary Make an impact where it matters most; with the nonprofits changing the world. Are you a detail-oriented communicator who thrives on helping people, improving processes, and leading by example? As a Donor Services Lead, you'll play a key role in ensuring that every donor interaction is handled with accuracy, empathy, and care while supporting the missions of incredible nonprofit organizations across the country. This is a hands-on role for someone who enjoys being the go-to person for all things donor services. You'll help keep daily operations running smoothly, build strong client relationships, and collaborate with teammates to improve processes and ensure every detail - from data entry to donor thank-you letters - reflects care and accuracy. Please note: This is an onsite position based in Milford, New Hampshire. It is not eligible for remote work. Responsibilities and Activities: Acts as the primary liaison for assigned nonprofit clients, ensuring their needs and brand standards are met. Handles day-to-day client communications, reporting, and problem-solving for assigned clients with professionalism and care. Ensures client communications reflect the mission and values of each client. Assists with handling complex or escalated inquiries, setting the tone for excellence in service. Collaborates on mentoring donor services representatives, providing guidance and coaching to build confidence and consistency. Supports training initiatives, procedure updates, and continuous improvement projects. Partners with leadership to refine workflows and elevate team performance. Oversees daily and weekly balancing for assigned client accounts and ensure timely, accurate reporting. Manages data imports/exports, invoice reconciliations, and postal funding reviews for assigned accounts. Leads quality control reviews and maintain meticulous transaction and compliance records. Handles donor correspondence - from acknowledgements and declines to various administrative mailings. Maintains data integrity through careful file validation, recordkeeping, and testing during system updates. Supports compliance audits and documentation processes to ensure transparency and trust. Works closely with internal teams to align on client needs, resolve discrepancies, and improve donor experiences. Provides occasional coverage for inbound/outbound call centers and client-specific projects. Performs additional responsibilities as required to ensure the team's success. EEO Statement We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do. Benefits We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do.
    $61k-112k yearly est. 4d ago
  • Senior Director, Global Regulatory Affairs, Team Lead, Strategy (Europe & RoW)

    Genmab

    Service supervisor job in Grafton, MA

    At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Role Genmab is looking for an experienced and passionate senior leader to be a part of our Global Regulatory Affairs organization. In this role, you will be responsible for the development of global strategies to advance Genmab's portfolio of development pipeline candidate drugs and marketed products. You will provide strategic input and ensure operational execution of global submission activities. You will be responsible for interfacing directly with EMA as the primary contact for programs in your portfolioand have oversight of vendors supporting ROW.. In addition, as a Senior Director you will be leading and mentoring the group of dedicated Regulatory Strategists with Europe/Rest of World (ROW) responsibilities for Genmab's assets across all stages of development. The Role & Department As a Senior Director, you will join our Global Regulatory Affairs organization. In this capacity, you will assume responsibility for the Europe/ROW regulatory strategy for an assigned portfolio and will manage a group of Regulatory Strategists with Europe/ROW responsibilities for our programs across all stages of development. As the senior leader you may act as the deputy for the Head of Regulatory Affairs on Labeling Review Committees, Protocol Review Committees, and Audit/Inspection Committees. The ultimate goal is to ensure an optimal development and implementation of an Europe/ROW regulatory strategy for Genmab's programs that enables an integrated global clinical development and commercial strategy. This position will report to the Head of Regulatory Affairs. Key responsibilities include Managerial/supervisory responsibilities. Actively mentoring of the regulatory strategists with EU/ROW responsibilities. Develop global regulatory strategies for the assigned projects through integration of regional regulatory strategies and in line with the global development and commercial goals. Lead or be responsible for the planning and implementation of regional regulatory procedures (e.g., clinical trial applications, marketing applications, label extensions, CMC changes, PIPs). Represent Regulatory Affairs across Genmab committees as indicated. Proactively and in a timely manner, evaluate and communicate to senior management regulatory risks and challenges, and mitigation options. Follow all correspondence with the competent authorities across programs from EU/ROW. Oversee CRO quality, accountabilities and deliverables related to Regulatory activities. Assess EU and MHRA regulatory guidelines and regulations and current regulatory environment/landscape and their impact on the development of Genmab products. Interact with health authorities and lead/participate in health authority meetings. Present the regulatory strategy/position to senior management and health authorities, as appropriate. Interpret the communication of any health agency feedback and assess the impact on programs. Evaluate regulatory mechanisms that allow optimization of product development (e.g., orphan drug designation, PRIME designation, compassionate use, pediatric plans) and ensure that they are implemented, if applicable. Ensure compliance with all internal and external requirements and procedures related to Regulatory Affairs. Participate in regulatory SOP development. Provide input into streamlining internal RA processes. Requirements A minimum of Bachelor's degree or equivalent in scientific discipline or health-related field. PhD or MD degree will be preferred. Minimum of 10 years of experience in Regulatory Affairs, across all development phase Significant experience in proactively planning and implementing highly complex clinical submission strategies Experience in leading a team of regulatory strategist professionals. Expertise in drug development and EU regulatory mechanisms to expedite development. Experience within oncology is preferred. Prior experience leading health authority meetings with the EMA or other health authorities Experience with submitting and bring to completion MAAs in Europe/ROW Experience with variation procedures Strong project management skills Moreover, you meet the following personal requirements: Strong organizational, communication, and time management skills needed to run multiple ongoing projects simultaneously Must have attention to detail and able to problem solve Be able to work independently with an ability to drive projects to successful outcomes Robust cross-functional collaboration skills and enjoy working in a global environment Skills in building and maintaining internal and external collaborative relationships to achieve shared goals Highly motivated and determined individual who enjoys being challenged Able to prioritize your work in a fast paced and changing environment Goal-oriented and committed to contributing to the overall success of Genmab About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
    $107k-155k yearly est. 16h ago
  • Cash Posting & Credit Supervisor

    The Planet Group 4.1company rating

    Service supervisor job in Boston, MA

    Contract: 3-+ months Onsite for training, then Hybrid - Boston, MA 02115 Hourly rate range: $28.50-38.50/hr depending upon experience Must Haves: High school diploma/GED required 3+ years of experience in cash posting, cash reconciliations and credit balance resolution Healthcare/finance experience Preferred: Bachelors degree Epic payment posting certification preferred Job Summary The Supervisor, Cash & Credit oversees daily payment posting and credit balance operations to ensure timely, accurate reconciliation of all incoming payments and compliance with regulatory and organizational requirements. Key Responsibilities Manage day-to-day cash posting and credit balance workflows, ensuring all payments are posted, reconciled, and maintained in compliance with payer and regulatory guidelines. Oversee processing of payment batches-including denials, contractual adjustments, and guarantor payments-and ensure all batches are balanced and closed on time. Review and analyze Explanation of Benefits (EOBs), verifying co-pays, deductibles, co-insurance, adjustments, and denials to ensure accurate patient account balances. Lead efforts to resolve posting or cash balance discrepancies, ensuring issues and resolutions are fully documented for audit readiness. Monitor key performance indicators related to timeliness, accuracy, and backlogs, and provide training and guidance to improve team performance. Prepare and evaluate cash performance reports, offering insights on trends, gaps, and improvement opportunities while addressing escalated posting issues. Review and approve refund and retraction requests within established authority levels.
    $28.5-38.5 hourly 2d ago
  • BOS Ramp Services Supervisor - Air Canada

    Swissport International AG

    Service supervisor job in Boston, MA

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job SummaryTo efficiently manage and direct ramp activities to deliver high quality products/services to our customers. Our competitive pay rate is $26.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities Supervise and manage staff to deliver excellent customer service Maintain applicable safety and performance standards Develop and build good relations with customers and Airport authorities Report irregularities and take appropriate action Participate and contribute to internal and customer meetings Conduct daily shift briefings Conduct safety meetings/briefings Liaise with OCC regarding daily workforce requirements Perform daily/weekly audits Build and maintain good management/workforce relations Ensure workforce adherence to company policies and procedures Other duties as assigned Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage Your profile High School Diploma or equivalent preferred Minimum one year experience in ramp service or related field Ability to work in a team environment Knowledge about operation of Ground Service Equipment Must possess strong organizational and multi tasking skills Effective verbal and written communication skills Must be able to work in all weather conditions Valid unrestricted Provincial Driver's License, DA and Transport Security Clearance Flexible work schedule including evenings, weekends and holidays What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ************************* to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!
    $26 hourly 4d ago
  • HVAC Service Manager

    ARS-Rescue Rooter

    Service supervisor job in Boston, MA

    Pay: $120,000-125,000 per year Sign On Bonus - $5000 Industry: HVAC Residential Service Job Title: HVAC Service Manager - Residential American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day. What We Offer: Insurance access after 31 days of employment Low-cost medical insurance (starting at ~$5/week) Dental and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid time off & holiday pay Company-paid life insurance Responsibilities: What You'll Do As A HVAC Service Manager: Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching Oversee daily operations to ensure safe, efficient, and high-quality service delivery Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits Resolve customer issues and ensure top-tier customer satisfaction Coordinate with dispatch to optimize technician selection and scheduling Conduct job site inspections and monitor workmanship standards Track departmental operations, inventory, tools, vehicles, and maintenance Ensure compliance with safety regulations, company policies, and local codes Provide ongoing on-the-job training and development for technicians Lead weekly technician meetings and monitor key performance indicators (KPIs) Qualifications: What You'll Bring As an HVAC Service Manager: 5+ years of HVAC service experience Strong knowledge of gas piping, electricity, plumbing, and air flow Valid driver's license with a good driving record Strong leadership, communication, computer, and math skills Ability to manage people, operations, and budgets effectively Must pass background and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
    $120k-125k yearly 5d ago
  • Operations Supervisor

    Prospectblue

    Service supervisor job in Stoneham, MA

    ProspectBlue is seeking a Night Operations Supervisor for their client in Lynnfield, MA! This individual oversees and is directly involved in more than one of the following operations: Dock, P&D, and Road, including, but not limited to, customer service, productivity, quality freight handling, claims prevention, load average and safety. Job Responsibilities: • Manages, plans, organizes, and directs all employees assigned to them. • Manages and implements security and loss prevention procedures. • Prepares and manages safety procedures in accordance with Company, OSHA, and DOT guidelines. • Prepares and implements action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets. • Works with Central Dispatch to develop a linehaul plan to effectively and efficiently move freight to destinations within Company service standards. • Schedules employees in accordance with hours planning, the company's run bid process, and service requirements. Job Requirements: • U.S. citizen or otherwise authorized to work in the U.S. • Must be at least 18 years of age • High school diploma or equivalent • Must be currently located in the same geographic location as the position or being willing to self-relocate • Individual must be organized, detail-oriented and have strong communication skills • Previous dock operations or supervisory experience not required but preferred • Bachelor's Degree not required but preferred
    $46k-77k yearly est. 4d ago
  • Operations Supervisor

    ABF Freight

    Service supervisor job in Brockton, MA

    The Supervisor, Operations I oversees the daily operations of a Service Center and ensures the work is performed according to approved Company procedures, standards, and specification. This position supervises all activities of Service Center employees, supports personnel engaged in loading and unloading activities, and requires a hands-on leadership approach to ensure operational efficiency, maintain compliance with labor agreements, and foster a culture of safety and productivity. This position includes working both indoors and outdoors, often in varying weather conditions. Responsibilities Other duties and projects, as assigned. Assign job tasks to all workers according to unloading and loading schedules. Communicate job assignments and monitor performance by coordinating with all employees, ensuring direction is clear and concise. Provide a clean, safe working environment for all personnel and visiting customers. Provide positive and constructive feedback to employees. Maintain a positive attitude in a highly intense environment. Plan, supervise, and control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. Support our values driven culture focused on creativity, integrity, collaboration, growth, excellence, and wellness. Maintain appropriate load plans and ensure proper load balance for safe vehicle operation. Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met. Provide training, analyses, performance feedback, and disciplinary recommendations, as needed. Work in a team setting to accomplish department goals. Foster safe handling, loading, unloading, and storage of hazardous materials. Requirements Education: High School Diploma / GED, preferred Bachelor's degree preferred but not required. Experience may be used in place of education. Experience 2 years leadership experience, preferred Transportation experience preferred but not required. Computer Skills General computer knowledge, preferred Additional Requirements General knowledge of freight, transportation regulations, safety standards, and proper freight handling techniques, preferred Excellent communication, leadership, and conflict resolution skills, required Ability to identify and resolve issues efficiently, as well as strong organizational and time management skills, preferred Shift days and hours required for this position vary by location and may include days, nights, and/or weekends. Being able to work the required hours at this location will be considered a minimum requirement. This position is in a dock environment with exposure to varied weather conditions and noise. Competencies Decision Making and Critical Thinking Initiative Managing Multiple Priorities Process Management Service Center Operation and Maintenance Transportation Safety Taking Ownership Results Orientation Benefits Competitive Wages Excellent health, dental, and vision benefits Opportunity to participate in a company sponsored 401K Vacation eligibility during the first year! Other Details Work Hours Schedule may vary depending on Service Center location and may include days, nights, and/or weekends. Some locations are required to be staffed 24/7 and require schedules of 50+ hours a week. Ability to work the required hours at the location will be considered a minimum requirement. Travel Requirements Minimal (0%-25%) Compensation This is a salary position paid biweekly. Variable compensation is included. In accordance with the Massachusetts Wage Transparency Act, the pay range for this position is $71,000 to $84,500 annually but will be negotiated at the time of offer About Us ABF Freight , an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.
    $71k-84.5k yearly 2d ago
  • Overnight Sanitor - Fresh Dough Facility

    Panera Bread Company 4.3company rating

    Service supervisor job in Franklin Town, MA

    PANERA FRESH DOUGH FACILITY SANITATION ASSOCIATE Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun! Panera Perks: Competitive pay Evening start time Skills and training to reach your potential Paid time off, 2 weeks in your first year Medical, dental, vision, life insurance & 401(k) with match available Safety shoe reimbursement Our Sanitation Associates keep our plants looking new and safe for food production As a Sanitation Associate, you are responsible for breaking down all of our production equipment and cleaning every area of our facility As a Sanitation Associate at Panera's Fresh Dough Facility, your job is to: Manually clean equipment; May include rinsing, foaming, scrubbing and sanitizing production equipment Picking up and disposing of trash and recycling Cleaning restrooms, lunchroom and offices Follow rigorous procedures to ensure consistently delicious products. Ensure a safe, clean working environment that follows the FDA's Good Manufacturing Practice regulations. Help build our culture of Warmth, Belonging, Growth, and Trust. Step in and support your manager and team. Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team. This job is for you if: You love working with food. You like the sense of accomplishment that comes from completing a job well done each day. You want to help make the signature products of a beloved brand. You enjoy both working alone and with a team. You're a self-starter who can meet goals with limited supervision. You have excellent organizational and time-management skills. You want to partner with a fun, energized team that can work hard and laugh often. You're committed to food safety and health safety. You enjoy working in a fast-paced environment. Qualified applicants will have: Successful employment experience in a fast-paced work environment Proven ability to work independently while performing a variety of production tasks Preferred: Prior experience working in a manufacturing setting that had an emphasis on quality, process control, and safety You must meet these requirements: At least 18 years of age Able to work a variety of shifts, including nights, weekends, and holidays depending on business needs You must meet the following physical requirements with or without reasonable accommodation: Able to manipulate equipment utilizing manual dexterity Able to stand, walk, squat, and sit for long periods of time Able to understand written and verbal instructions Able to push and lift items with varying degrees of weight. (Pushing of carts up to 400 pounds with or without assistance is required.) Able to perform repetitive motions with upper extremities. Around here, every day starts with a fresh batch of dough and a thousand possibilities. Get ready to rise. __ Equal Opportunity Employer: Disabled/Veterans Additional Description : $20/hr
    $20 hourly 4d ago
  • Hospitality Service Manager - Clark University

    Aramark 4.3company rating

    Service supervisor job in Auburn, MA

    Compensation COMPENSATION: The salary range for this position is $65,000to $70,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Description The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
    $65k-70k yearly 3d ago
  • Retail Merchandising Team Lead

    Sas Retail Services

    Service supervisor job in Sutton, MA

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. In addition, you will support leadership with reporting, training, scheduling, as well as onboarding new hires. Are you ready to shape the future of shopping and get it done with us? What we offer: Competitive wages; $17.50 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner You're 18 years or older Can perform physical work of moving, bending, standing and can lift up to 50 lbs. Have reliable transportation to and from work location Have 1-2 years of merchandising experience Have experience leading and training people Can use your smartphone or tablet to record work after each shift Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment Join us and see what's possible for you! Click here to get started.
    $17.5 hourly 4d ago
  • Field Service Supervisor

    Munters AB 4.3company rating

    Service supervisor job in Massachusetts

    Job Title: Field Service Supervisor Company: Munters Corporation About US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. Duties and Responsibilities: The Field Service Supervisor is responsible for providing exceptional leadership for the field service team within their assigned service territory. The Field Service Supervisor will also be the primary contact for all customer escalations within assigned service territory. The team of field service personnel are responsible for performing on-site routine services including installation, maintenance, and repair. The Field Service Supervisor is responsible for growing the revenue in the territory and delivering service that meets the regions profitability goals. In addition, the Field Service Supervisor will develop and grow all Service delivery quality and capability: * Supervise Service team to deliver Equipment Channels and Customers, start-up, extended warranty, contracts, and billable service across all product lines including Industrial, Commercial, National Accounts, High Temperature (incl. Zeol) * Ensure alignment of internal and external resources when delivering Service Labor, Parts, and Retrofits to end customer o Internal resources to include Parts Sales Specialists, Contract Sales Specialists, Project Sales, and Service Coordination * Provide back-office service administration related to but not limited to: * Time sheet entry * Expense report review, preparation, submission, and approval for payment * Service Report Creation and review of field technician narrative * Performance Value reports * Refrigeration Set-up reports * Measure service delivery activities and results: * Technician utilization and Revenue/ Warranty cost generation per technician * Conformance to Service Report generation, for content, quality, and communication style * Measure and report on install base penetration * Rates Technicians on Customer satisfaction and First-time fix rate * Supports Service Team in employee evaluation and performance improvement * Responsible to convey the customer experience to our organization through C2 customer complaint system Support Services sales promotions, tools, and goals * Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads * Interact with Service Engineering to provide feedback on technical support quality and availability * Interact with Equipment Sales to share leads and to build Service Sales * Manage all customer queries and resolve issues in coordination with the relevant departments * Participates in recruiting activities as necessary to support staffing efforts • Advises Supervisor or other appropriate personnel regarding schedule conflicts, service-related issues, equipment problems/issues, employee issues and any other job-related issues * Participates as necessary in new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures, and work rules * Performs quality assurance checks in the field Requirements: Bachelor's Degree in a business concentration plus years of commercial HVAC maintenance experience to commercial, industrial, and institutional facilities in addition to the following: * Highly motivated and skilled at complaint handling and issue resolution * Knowledge of commercial HVAC systems and maintenance procedures * Excellent verbal and written communication skills * Ability to multi-task and prioritize work * Computer proficiency with MS Word, Excel, and PowerPoint * Previous experience working in a fast-paced service operation, scheduling or dispatching strongly preferred * Previous management or team lead experience Leadership (if applicable) Use leadership competencies in the PDA * Ability to travel (at short notice) to multiple site locations to meet the needs of the business as necessary * Have a valid Driver license with an excellent driving record * Ability to effectively partner with cross functional teams to meet performance objectives and to support mission and vision of the Company Physical Requirements: * Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects * Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc. * The worker is not substantially exposed to adverse environmental conditions Benefits: * Competitive Salary * Comprehensive health, dental, and vision insurance plans * Flexible work schedule * Generous vacation and paid time off * 401K retirement savings plan with employer matching * Professional development opportunities, including tuition reimbursement, and conference attendance * Company-sponsored social events and team-building activities * State-of-the-art equipment and tools to support your work Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
    $76k-113k yearly est. 60d+ ago
  • Enviornmental Services Supervisor

    Massachusetts Eye and Ear Infirmary 4.4company rating

    Service supervisor job in Northampton, MA

    Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary SHIFT: Monday - Friday 2:00pm-10:30pm, with rotating weekends and holidays. The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained. This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: High school diploma or equivalent required Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact Demonstrated attention to detail required High quality customer service skills required Demonstrated excellent written and oral communication skills required Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: Have full knowledge of all housekeeping tasks. Consistently accomplish departmental objectives. Orient, train, assign, schedule, coach, counsel, and discipline employees. Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary. Provide oversight of the cleaning contracts for all off-site locations. Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work. Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations. Track cleaning supplies; ensure equipment is clean and in good working order. Act with ethics and integrity. Maintain clear and open communication with all departments throughout the facility. Identify best practices to generate new and innovative ideas to improve service and/or reduce costs. Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards. Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise. Meet annual competency and retraining requirements. Ensure staff meets annual competency and retraining requirements. Attend meetings as required. Regular and reliable job attendance is an essential job function. Perform other functions/duties as requested. Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $62,608.00 - $91,156.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $62.6k-91.2k yearly Auto-Apply 44d ago
  • Fire Sprinkler Service Supervisor

    The Hiller Companies 4.3company rating

    Service supervisor job in Amesbury Town, MA

    Job Details Hiller New England Amesbury - Amesbury, MA $97000.00 - $120000.00 SalaryDescription The Hiller Companies, LLC has an immediate opening for Sprinkler Service Supervisor. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Service Supervisor is responsible for overseeing the day-to-day operations of the Service Department team. The supervisor will provide tactical support to achieve operational objectives while ensuring customer satisfaction remains a key priority. Key Responsibilities: Team Leadership & Development: Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work. Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment. Provide guidance on new employee training and conduct periodic performance reviews. Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees' development. Motivate team members and track their continued development and training. Work with other Hiller support teams to ensure smooth operations of Service Department functions. Assist in building a high-performance team that operates efficiently and effectively. Customer Relationship Management: Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction. Support sales efforts by providing technical expertise and participating in customer interactions when needed. Service Operations: Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs. Ensure technicians are correctly charging their time to assigned jobs for accurate costing. Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls. Monitor and ensure that team members maintain up-to-date required certifications. Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians. Health & Safety: Promote a culture of safety within the team and ensure compliance with safety protocols. Work with Safety partners to ensure employees have the required tools and PPE for their work. Conduct regular safety briefings and address any safety concerns promptly. Additional: Assist in managing multiple ongoing tasks and projects simultaneously. Provide regular updates to the Service Manager on team performance and operational challenges. Other duties as assigned. Qualifications What We Are Looking For: High school diploma or equivalent NICET Level II in related fire protection systems required; Level III preferred. Relevant industry certifications in Fire Alarms, Fire Sprinklers, Special Hazards, and Suppression Systems. 7+ years of experience in service, testing, and inspections of fire protection systems. Thorough knowledge of NFPA standards and local codes. Strong leadership and team management skills Excellent communication and interpersonal abilities Critical thinking and problem-solving skills Ability to prioritize and manage multiple tasks efficiently Proficiency in Microsoft Office products Technical expertise in fire protection systems Customer service-oriented mindset Physical Requirements: Ability to lift and carry up to 50 pounds. Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings. Capable of standing, walking, bending, and kneeling for extended periods. Ability to work at heights and in confined spaces as needed. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
    $97k-120k yearly 48d ago
  • Fire Alarm Field Service Supervisor

    Connexion Systems + Engineering

    Service supervisor job in Medford, MA

    Title: Fire Alarm Field Service Supervisor Hiring Organization: Connexion Systems & Engineering Compensation, Benefits, and Employment Type Duration: Permanent Pay rate: $ 100,000-120,000 salary Job Location: Medford, MA Job#: 17309 Summary of duties and responsibilities Duties include but are not limited to the following: responsible for oversight of assigned fire service/inspection staff. Provide superior technical support to fire staff and key accounts. Must be proficient at service/inspections of all systems that are in place in our customer base. All inspections must meet the highest quality standards set forth , while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers. Duties and Responsibilities: Responsible for direct supervision of fire alarm team. Provide field and phone support for fire alarm technicians. Manage day-to-day needs of fire team including praise, motivation, and discipline. Be an advocate for the fire team by making sure they have the resources needed to carry out their daily tasks i.e. tools, training, helpers, etc. Assist in the ongoing training of new and existing fire alarm technicians. Review daily schedule. Assist technicians at sites as necessary. Monitors quality of inspections and service work performed at customer site to ensure the highest quality of standard and safety. Review accuracy of completed fire inspection records. Provides accurate, detailed, and timely paperwork and reports to management. Review timecards and oversee/approve the assignment of overtime. Responsible for administering technician's performance reviews based on productivity, quality, attendance, job profit and technical advancements. Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the fire team with a goal of superior customer satisfaction. Responsible for updating all manuals, safety practices, and technical information. Key accounts are to receive routine support visits. Recommend corrective services to adjust customer complaints. Build and maintain working relations with the sales staff. Must be able to drive a company vehicle adhere to policy and maintain vehicle. Regular attendance must be maintained. Additional Duties: Research and obtain information on position specific training opportunities. Responsible for handling on-call duties on a regular scheduled basis. Other duties as required or assigned by company management. Able to obtain a Department of Defense security clearance and or/Massachusetts security clearance is helpful but not required. Equipment used to Perform Job: Must be skilled using the following equipment: a ladder company vehicle hand tools (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) telephone Lift computer adding machine Must be able to lift 50 pounds. Education: Electronics degree or equivalent work experience in the electronics field is required. Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people. Travel: Some out of town travel required. License Required: Massachusetts Electricians Journeyman “B” or System Technician “D” license and valid Driver's License.
    $100k-120k yearly 60d+ ago
  • Enviornmental Services Supervisor

    Brigham and Women's Hospital 4.6company rating

    Service supervisor job in Northampton, MA

    Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary SHIFT: Monday - Friday 2:00pm-10:30pm, with rotating weekends and holidays. The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained. This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: * High school diploma or equivalent required * Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact * Demonstrated attention to detail required * High quality customer service skills required * Demonstrated excellent written and oral communication skills required * Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: * Have full knowledge of all housekeeping tasks. * Consistently accomplish departmental objectives. * Orient, train, assign, schedule, coach, counsel, and discipline employees. Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary. * Provide oversight of the cleaning contracts for all off-site locations. * Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work. * Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations. * Track cleaning supplies; ensure equipment is clean and in good working order. * Act with ethics and integrity. * Maintain clear and open communication with all departments throughout the facility. * Identify best practices to generate new and innovative ideas to improve service and/or reduce costs. * Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards. * Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise. * Meet annual competency and retraining requirements. Ensure staff meets annual competency and retraining requirements. * Attend meetings as required. * Regular and reliable job attendance is an essential job function. * Perform other functions/duties as requested. Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $62,608.00 - $91,156.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $62.6k-91.2k yearly Auto-Apply 43d ago
  • Supervisor Support Services

    Fulgent Genetics, Inc. 4.2company rating

    Service supervisor job in Needham, MA

    About Us Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction, both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments. Key Job Elements Supervises Distribution, TC/PC, Slide-Block, and Reference Testing/Send Outs staff. Also supervises Accessioning at the Boston laboratory site. Provides support to all lab operations leaders, client services, and pathology staff. Oversees and ensures quality and production metrics are performed and delivered by team. Monitors employees' daily performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Assesses, processes, and oversees workflow, handling the daily scheduling of employee breaks and coverage of workstations. Conducts weekly team meetings. Attends applicable department/management meetings. Keeps team informed of new processes and general updates. Manages correspondence, escalated issues, and requirements/regulations. Reviews and approves assigned work; maintains records on individual performance and attendance. Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards. Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team/department business processes. In partnership with department Director, oversees team recruiting, training, and performance evaluations. Works collaboratively to solve problems and participate cross functionally with other teams. Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions. Acts as first point of contact on technical, procedural, and policy questions. Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies. Assists with the creation and documentation of processes. Knowledge/Experience * High School diploma or equivalent required. * 3+ years of lead or supervisory experience in an anatomical pathology laboratory required. * Experience preferred with troubleshooting of all systems within Operations. * Experience preferred with writing and editing of Standard Operating Procedures (SOPs). * Demonstrated skills and high level of attention to detail in technical data interpretation and ability to effectively troubleshoot. * Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook. * General working knowledge of the Internet for business use. * Ability to multi-task and work in a fast-past, deadline driven environment. * Drive for results across service, quality, and continuous improvement. * Ability to ensure procedures and processes are in place that lead to the delivery of quality results with continuous reassessment of their effectiveness. * Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization. Excellent usage of grammar, punctuation, and spelling. * Commitment to the successful achievement of team and organizational goals through a desire to participate with and help others with continuous improvement. * Demonstrated focus on listening to and understanding client/customer needs and exceeding service and quality expectations. * Ability to provide support to different departments and leaders. Lab Specific Qualifications * Visual acuity (including color discrimination) and analytical skill to distinguish fine detail. * Ability to tolerate extensive periods seated and/or standing. * Must possess ability to perform repetitive motions. * Ability to lift up to 20 pounds. * May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material or chemicals including formalin. * May be required to handle general laboratory reagents. * May be required to handle blood-borne pathogens and live human specimens, tissues, and bodily fluid Environment Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounter. while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.
    $66k-101k yearly est. 9d ago
  • Veteran Services Supervisor - Overnight

    New England Center and Home for Veterans 4.0company rating

    Service supervisor job in Boston, MA

    Job Details NECHV - Boston, MA Full Time $21.00 - $21.00 HourlyDescription Veteran Services Supervisor (Overnight) Department: Operations Exemption: Non-exempt Supervisor: Director of Operations Supervises: Veteran Service Representatives, Veteran Service Coordinators, Security Patrol Job Summary: The Veteran Services Supervisor reports directly to the Director of Operations and is responsible for the management of Veteran Service Representatives and Coordinators (Dining, Logistics, Vehicles) as they perform daily assignments and tasks. The Supervisor must have the ability to communicate effectively with all other departments, providing services to Veterans, Volunteers, Employees and Visitors to the Center. This position works to ensure standardization in processes and procedures in support of the safety and security of Center staff, Veteran residents, and Visitors. The Supervisor is expected to provide coaching and feedback as well as on-going training for Veteran Services Employees as well as keeping Director of Operations and Vice President of Operations and Facilities informed of all pertinent occurrences. This position is considered Essential Personnel and may be required to work during times of inclement weather and emergencies. Job Responsibilities: Understand, support, and promote the Mission of the Center and Veteran Services Department. Lead, direct, and mentor Veteran Services Personnel. Monitor, assess, document, and review job performance with employees. Serve as concierge for Veteran complaints and issues and seek solutions. Support a team focused on continuous improvement. Coordinate and disseminate schedules to ensure appropriate staffing availability to meet all shift commitments. Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran Residents. In tandem with the Director of Operations, ensure the onboarding and training of new employees. Coordinate transportation as requested and required. Document, attend, and supervise medical, fire or police incidents and events; provide emergent mediation as required. Initiate daily bed checks and census, as appropriate. Assist in maintaining order and cleanliness of the transitional housing areas and the general facility. Properly document all administrative information and ensure the highest standard of Veteran confidentiality is maintained. Enforce all safety regulations and immediately address any safety hazards. Keep the Director of Operations informed of all pertinent occurrences. Ensure safety, fire and security tours are performed on a regular basis. Attend to the needs of all those who frequent or telephone the Center, a model of “Respect, Excellence, Partnership” Other duties as assigned. Qualifications Required Qualifications: Self-motivated leader with the ability to function in a fast-paced environment without supervision. Able to handle multiple complex tasks and priorities. Excellent interpersonal skills (oral, written and presentation) needed to interact with all levels of internal personnel and external entities including management, visitors, employees and Veterans. Strong analytical and investigative skills and being able to resolve Veteran conflicts. High School Diploma or Equivalency. CPR certified and CPI training are preferred. Customer service experience required. Essential Functions Basic computer skills, including email and familiarity with internet. Dedicated team player and comfortable working in an open, highly collaborative, diverse environment with the willingness and desire to learn and grow within the organization. Committed to a strong customer service philosophy. Operate a combination radio and cellular telephone. Navigate ten flights of stairs. Lift or push weights up to fifty pounds.
    $62k-78k yearly est. 60d+ ago
  • Prototype Shop and Development Center Supervisor - Domestic Manufacturing

    New Balance 4.8company rating

    Service supervisor job in Lawrence, MA

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION: The Prototype Shop and Development Center Supervisor will support and oversee daily operations. This role is responsible for coordinating the production of prototypes, development samples, and trials to support new style development. Timely completion and accurate feedback are essential to ensure product development remains on schedule. The role focuses on executing established processes, identifying manufacturability issues, and ensuring a smooth handoff to manufacturing. MAJOR ACCOUNTABILITIES: Provide clear and accurate written feedback on trial work related to product and manufacturability to Development and Engineering teams. Assist in compiling documentation to support the transition from development to manufacturing. Facilitate learning and skill development throughout the prototyping process. Maintain shop capabilities to reflect current manufacturing standards and practices. Support the documentation of design and engineering standards for manufacturability. Assist in testing new equipment and technology within the shop environment. Support engineering efforts related to new equipment and technology, with a focus on sewing equipment. Stay informed on basic shoemaking technologies and construction methods. REQUIREMENTS OF SUCCESS: Associate's degree in Mechanical, Manufacturing, or Industrial Engineering preferred; equivalent experience considered. Demonstrated ability to lead and coordinate hourly team members effectively. Familiarity with lean manufacturing practices and domestic production environments. Strong written and verbal communication skills. Experience supporting engineering or production projects. Regular Associate Benefits Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount. Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
    $29k-38k yearly est. Auto-Apply 49d ago

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Top 10 Service Supervisor companies in MA

  1. Aramark

  2. Encompass Health

  3. New England Center and Home for Veterans

  4. GreyStar

  5. Superior Plus Energy

  6. Agespan

  7. Chadwick-Baross

  8. Education Realty Trust Inc.

  9. Greater Springfield Senior Services Inc

  10. NexDine

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