Service supervisor jobs in Medford, MA - 1,227 jobs
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Tax MD, Core Tax Services - Lead Tax Strategy (ESOP)
BDO Capital Advisors, LLC
Service supervisor job in Boston, MA
A leading financial advisory firm in Boston seeks a Tax Managing Director to oversee tax compliance and consulting functions. This role requires expertise in tax regulations and the ability to manage client relationships effectively. The ideal candidate holds a relevant degree, has over ten years of experience in tax or public accounting, and possesses certification as a CPA or Attorney. The firm offers a supportive environment for individual growth and excellence in client service.
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$63k-114k yearly est. 4d ago
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Strategic Leader, Disability & Refugee Services
Medium 4.0
Service supervisor job in Boston, MA
A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience.
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$65k-104k yearly est. 3d ago
Delivery Lead - Scientific Services (Global Programs)
Zifo 3.8
Service supervisor job in Boston, MA
A global R&D solutions provider is seeking a Delivery Manager for Scientific Services to drive project success and maintain customer relationships. This hybrid role requires oversight of project delivery, team management, and strategic leadership. Candidates should have extensive experience in project management within the pharmaceutical industry and strong communication skills. A competitive salary and benefits package is offered, making this an excellent opportunity for motivated professionals.
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$64k-103k yearly est. 4d ago
Tax MD, Core Tax Services - Lead Tax Strategy (ESOP)
ACM LLP 4.5
Service supervisor job in Boston, MA
A leading accounting firm in Boston is seeking a Tax Managing Director to apply specialized knowledge in tax services. The role involves managing complex tax compliance, supervising team members, and acting as a primary client contact. The ideal candidate has over ten years of experience, a CPA certification, and the ability to innovate and improve client tax strategies. This position offers competitive compensation and significant opportunity for professional growth.
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$64k-89k yearly est. 6d ago
Loan Servicing Supervisor
Partnership Employment
Service supervisor job in Boston, MA
Compensation: $75,000-$100,000 base (market-aligned)
This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan ServicingSupervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance.
Key Responsibilities
Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans
Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency
Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development
Partner with internal departments to improve servicing processes and enhance the overall member experience
Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices
Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies
Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed
Ensure internal policies, procedures, and documentation standards are followed consistently
Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate
Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands
Qualifications
Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership
Strong working knowledge of loan servicing regulations and compliance requirements
Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus
Bachelor's degree preferred; equivalent professional experience considered
Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment
Excellent written and verbal communication skills
Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
Strong judgment, professionalism, and ability to handle sensitive situations with discretion
Proficient in Microsoft Outlook, Word, and Excel
$75k-100k yearly 3d ago
Professional Services Manager - Enterprise
Out In Science, Technology, Engineering, and Mathematics
Service supervisor job in Boston, MA
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Professional Services Manager at Axon Enterprise, you will be a key player in driving both pre‑sale and post‑sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body‑worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.
In this role, you will act as a Trusted Advisor, managing the deployment of Axon's products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines.
What You'll Do
Location: Remotely from the United States with up to 75% travel
Reports to: Manager, Professional Services
Direct Reports: 0
Pre‑Sale Support: Engage with corporate leaders, technology decision‑makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments.
Post‑Sale Implementation: Plan, coordinate, and execute program implementations for Axon's product suite, ensuring seamless integration and optimal use of our hardware and software solutions.
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.
Customer Interaction: Work closely with key stakeholders, including C‑Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.
What You Bring
BS/BA or equivalent knowledge and experience.
Extensive experience in project management, including coordination and resource tracking.
Experience implementing and/or leading an Axon body‑worn camera program.
Understanding of software and hardware implementation, particularly in SaaS environments.
Proficiency in Smartsheets or similar project management tools.
In‑depth knowledge of Axon products and digital evidence management systems is preferred.
Experience working with corporate, retail, and security‑based organizations.
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
Ability to work independently and take ownership of projects while effectively collaborating across various teams.
Willingness to travel throughout North America, with potential for international travel.
Benefits That Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company; starting base pay is between USD 66,000 and USD 105,600 depending on location. Compensation includes base pay, bonus, and stock awards. For more details on our benefits, please visit ******************************
Don't meet every single requirement? That's okay. We Aim Far. We think big with a long‑term view to reinvent the world to be safer, better. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply unless they check every box. If your experience doesn't align perfectly but you are excited about this role and our mission to Protect Life, we encourage you to apply anyway.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. It may change or be supplemented at any time. Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well‑being and safety of its employees and its impact on the environment. All employees must be aware of and committed to environmental, health, and safety regulations, policies, and procedures. Employees may report safety concerns as they arise.
We are an equal‑opportunity employer that promotes justice, advances equity, and fosters inclusion. We are committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email **********************. This email address is for accommodation purposes only; Axon will not respond to inquiries for other purposes.
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$65k-105k yearly est. 6d ago
Senior Wealth Planner & Team Leader for UHNW
Mariner Holdings
Service supervisor job in Boston, MA
A national financial services firm seeks a Senior Wealth Advisor in Boston to lead a wealth management team. This role requires over 10 years of experience in financial advisory, along with Series 65, CFP, or CFA credentials. Responsibilities include cultivating client relationships, leading meetings, and training junior advisors. The firm promotes professional growth and offers a collaborative work culture with a focus on diverse, innovative solutions for clients. This is a full-time, on-site position.
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$107k-155k yearly est. 3d ago
Senior Commercial Lines Broker & Team Leader
NFP Corp 4.3
Service supervisor job in Boston, MA
A leading insurance brokerage firm is seeking a Commercial Lines Broker/Sr. Broker in Boston, MA. This full-time, hybrid role involves managing complex placements and mentoring staff. Candidates should have a minimum of 7 years of experience in insurance and excellent negotiation and leadership skills. A Bachelor's degree is preferred. The company offers a salary range of $75,000 to $150,000 based on experience and qualifications.
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$75k-150k yearly 3d ago
Service Manager - Fire Protection Advanced Services
Cintas Corporation 4.4
Service supervisor job in Pawtucket, RI
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$49k-66k yearly est. 2d ago
Senior AV Technical Lead: Events & Team Mentorship
Encore Global 4.4
Service supervisor job in Boston, MA
A leading audiovisual services company is seeking a Sr. Technical Lead in Boston, MA. This role focuses on executing flawless events through effective setup and operation of advanced audiovisual equipment. Candidates should have at least 2 years of relevant experience and strong customer service skills. Additional responsibilities include troubleshooting technical issues, supervising technicians, and providing mentorship to team members. The position offers a competitive salary ranging from $21.91 to $26.84 per hour.
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$21.9-26.8 hourly 5d ago
Real Estate Team Lead
Vylla
Service supervisor job in Boston, MA
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$60k-116k yearly est. 2d ago
Senior Director, Global Regulatory Affairs, Team Lead, Strategy (Europe & RoW)
Genmab
Service supervisor job in Grafton, MA
At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.
Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.
Does this inspire you and feel like a fit? Then we would love to have you join us!
The Role
Genmab is looking for an experienced and passionate senior leader to be a part of our Global Regulatory Affairs organization. In this role, you will be responsible for the development of global strategies to advance Genmab's portfolio of development pipeline candidate drugs and marketed products. You will provide strategic input and ensure operational execution of global submission activities. You will be responsible for interfacing directly with EMA as the primary contact for programs in your portfolioand have oversight of vendors supporting ROW..
In addition, as a Senior Director you will be leading and mentoring the group of dedicated Regulatory Strategists with Europe/Rest of World (ROW) responsibilities for Genmab's assets across all stages of development.
The Role & Department
As a Senior Director, you will join our Global Regulatory Affairs organization. In this capacity, you will assume responsibility for the Europe/ROW regulatory strategy for an assigned portfolio and will manage a group of Regulatory Strategists with Europe/ROW responsibilities for our programs across all stages of development. As the senior leader you may act as the deputy for the Head of Regulatory Affairs on Labeling Review Committees, Protocol Review Committees, and Audit/Inspection Committees. The ultimate goal is to ensure an optimal development and implementation of an Europe/ROW regulatory strategy for Genmab's programs that enables an integrated global clinical development and commercial strategy. This position will report to the Head of Regulatory Affairs.
Key responsibilities include
Managerial/supervisory responsibilities.
Actively mentoring of the regulatory strategists with EU/ROW responsibilities.
Develop global regulatory strategies for the assigned projects through integration of regional regulatory strategies and in line with the global development and commercial goals.
Lead or be responsible for the planning and implementation of regional regulatory procedures (e.g., clinical trial applications, marketing applications, label extensions, CMC changes, PIPs).
Represent Regulatory Affairs across Genmab committees as indicated.
Proactively and in a timely manner, evaluate and communicate to senior management regulatory risks and challenges, and mitigation options.
Follow all correspondence with the competent authorities across programs from EU/ROW.
Oversee CRO quality, accountabilities and deliverables related to Regulatory activities.
Assess EU and MHRA regulatory guidelines and regulations and current regulatory environment/landscape and their impact on the development of Genmab products.
Interact with health authorities and lead/participate in health authority meetings.
Present the regulatory strategy/position to senior management and health authorities, as appropriate. Interpret the communication of any health agency feedback and assess the impact on programs.
Evaluate regulatory mechanisms that allow optimization of product development (e.g., orphan drug designation, PRIME designation, compassionate use, pediatric plans) and ensure that they are implemented, if applicable.
Ensure compliance with all internal and external requirements and procedures related to Regulatory Affairs.
Participate in regulatory SOP development.
Provide input into streamlining internal RA processes.
Requirements
A minimum of Bachelor's degree or equivalent in scientific discipline or health-related field. PhD or MD degree will be preferred.
Minimum of 10 years of experience in Regulatory Affairs, across all development phase
Significant experience in proactively planning and implementing highly complex clinical submission strategies
Experience in leading a team of regulatory strategist professionals.
Expertise in drug development and EU regulatory mechanisms to expedite development.
Experience within oncology is preferred.
Prior experience leading health authority meetings with the EMA or other health authorities
Experience with submitting and bring to completion MAAs in Europe/ROW
Experience with variation procedures
Strong project management skills
Moreover, you meet the following personal requirements:
Strong organizational, communication, and time management skills needed to run multiple ongoing projects simultaneously
Must have attention to detail and able to problem solve
Be able to work independently with an ability to drive projects to successful outcomes
Robust cross-functional collaboration skills and enjoy working in a global environment
Skills in building and maintaining internal and external collaborative relationships to achieve shared goals
Highly motivated and determined individual who enjoys being challenged
Able to prioritize your work in a fast paced and changing environment
Goal-oriented and committed to contributing to the overall success of Genmab
About You
You are genuinely passionate about our purpose
You bring precision and excellence to all that you do
You believe in our rooted-in-science approach to problem-solving
You are a generous collaborator who can work in teams with a broad spectrum of backgrounds
You take pride in enabling the best work of others on the team
You can grapple with the unknown and be innovative
You have experience working in a fast-growing, dynamic company (or a strong desire to)
You work hard and are not afraid to have a little fun while you do so!
About Genmab
Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines.
Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.
Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).
Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
$107k-155k yearly est. 3d ago
Resident Services Manager 2
UDR, Inc. 4.5
Service supervisor job in Braintree Town, MA
UDR is now hiring a Resident Services Manager 2 to join our team at Lenox Farms, our apartment community (338 homes) in Braintree, MA.
GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.
SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager
SUPERVISION EXERCISED: Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist.
ESSENTIAL FUNCTIONS:
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
1. Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "show" apartments to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
2. Refresh community signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.
Customer Service
Provide the best standard of quality and service through resident relations:
1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
3. Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed.
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
1. Work closely with Business Manager to complete required financial responsibilities.
2. Conduct Purchase Card (P-card) reconciliation for community.
Personnel (if applicable)
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training, and team building.
2. Hire and train new staff and develop staff to maximize potential.
3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
4. Approve time records and requests for time off.
Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR's policies and procedures.
2. Source new vendors as needed in order to maintain community appearance and resident services.
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
1. Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
2. Review, monitor, administrate and sign leases as required and needed.
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures.
4. Plan and manage all community events.
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc.
6. Maintain acceptable NPS scores and facilitate Reputation Management Process.
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
8. Smart Rent Management and Package and Parcel Management.
9. Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
10. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.
11. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy."
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests.
13. Develop and maintain emergency action procedures for the properties.
14. Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
16. Comply with all Company policies and procedures related to employment.
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
18. Perform other duties as assigned or needed.
PERFORMANCE REQUIREMENTS:
Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.
Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.
Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished interpersonal skills both in person and by phone, with high professionalism.
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required.
EDUCATION AND EXPERIENCE:
1. Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
3. Minimum of two years' management or supervisory experience is required.
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
Hourly Pay Range: $36.05/hr. - $39.42/hr.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$36.1-39.4 hourly 2d ago
Air Operations Supervisor
Collette 3.2
Service supervisor job in Pawtucket, RI
Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for?
Your journey starts here.
Job Summary:
Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis.
Primary Functions:
Supervise, train and develop direct subordinates.
Hold all subordinates accountable in obtaining each of their strategic tactics.
Evaluate performance for all subordinates and provide continuous coaching throughout the year.
Compose and deliver year end assessments for all subordinates in adherence to company policy.
Work closely with retail air staff and client care center to help resolve any guest issues.
Review and follow up on assignments and resolve problems to provide quality customer service.
Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner.
Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training.
Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization.
Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction.
Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager.
Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs.
Prioritize workload and manage multiple priorities to meet expected deadlines.
Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy.
Training:
Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department.
Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions.
Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations.
Utilize Collette Connects to communication announcements, news stories and changes to the organization.
Knowledge and Skills:
Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs.
Two years of experience desired, that is directly related to the duties and responsibilities specified.
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Skill in customer service and fiscal management.
Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements.
Effective negotiation skills.
Ability to communicate effectively, both orally and in writing.
Employee development and performance management skills.
Ability to make evaluative judgements.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to develop, plan, and implement short and long-range goals.
Ability to investigate and analyze information and to draw conclusions.
Ability to plan and organize to optimize productivity of team.
Ability to analyze and solve problems.
Maintains assigned work area in safe and orderly condition in accordance with company standards.
Comply with all company rules and regulations.
Performs other related duties as assigned or directed.
Pay range: $43,000 - $58,000
$43k-58k yearly 1d ago
Operations Supervisor
Waste Connections 4.1
Service supervisor job in Seekonk, MA
WASTECONNECTIONS, Inc. (NYSE: WCN): is a non-hazardous solidwasteservices company that provides solidwaste collection, transfer, disposal, and recycling services in the U.S. and Canada. Our employees foster a work culture of Servant Leadership.
Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.
Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Bring your passion to succeed and you'll quickly discover that great opportunities are all around you. AtWasteConnections, you'll thrive if you are friendly, dedicated, and prefer a work hard/play harder culture that is focused on maintaining our reputation as the premierwasteservices company in the markets we serve.
Why you need to join us!
WasteConnections is not only the bestwasteservices company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people. AtWasteConnections, we value each individual's unique background, experience, and passion to make us a great place to work.
Our people mean everything to us.
* CULTURE:It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.
*INTEGRITY:Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
Here what our current Supervisors have to say:395283446
A Day in the Life of an Operations Supervisor:
* Assign and supervise work crews operating solidwaste collectionequipment.
* Monitors progress of daily operations, reassigns employees, and makes staffing changes as necessary.
* Helps develop and executesafetygoals.
* Conducts field inspections and audits of all site personnel to ensure proper work procedures.
* Receives and reviews customer complaints regarding collection programs.
* Performs reviews andperformance managementdiscussions.
* Formulates both short-term and long-term goals and action plans for the Hauling Company.
* Oversees a variety of complex compliance programs, including environmental,OSHA, and local permitting.
Must Have:
* Ability to relocate for promotional opportunities based on performance
* Bachelor's degree
* Have or ability to obtain aCDL
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement, and relocation assistance.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
$49k-71k yearly est. 3d ago
Branch Supervisor
Needham Bank 3.8
Service supervisor job in Needham, MA
Job Level : Management
Level of Education : BA/BS
Job Type : Full-Time/Regular
Date Updated : 12/15/2025
Years of Experience : 2 - 5 Years
Starting Date : Invalid Date
Salary : $0
Job Summary: Responsible for the effective management of branch staff and oversee all aspects of branch operations security and compliance in absence of Manager. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Perform customer service such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with queries concerning the bank's products and services according to the Bank's standards, procedures and policies. Increase the Bank's market share by maximizing sales and referral opportunities through relationship management and business developments efforts.
Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES
Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Implement consistent consultative selling practices on a daily basis
Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
Maintain an environment that fosters teamwork
Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed
Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community
Assist in the on the job training of new branch colleagues
Perform additional duties as requested, needed or assigned
Experience and Skills
JOB REQUIREMENTS
Ability to supervise, monitor and evaluate the work of others
Highly motivated and experienced managing multiple direct reports
Fluent in written and verbal English communication skills
Demonstrate and promote high ethical standards and behaviors
Participation in community organizations and events required
Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds
Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
Bachelor's degree highly desired or equivalent experience/combined education required
Banking industry experience highly preferred
Three to five years of previous experience as a customer service representative in order to assist branch retail staff
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Proficient in Microsoft Office
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Ability to lift 30 pounds.
PAY RANGE: $60,690.83 - $78,898.08/year
The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
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$60.7k-78.9k yearly 4d ago
Service Manager
Sunbelt Rentals 4.7
Service supervisor job in Shrewsbury, MA
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!
Job Description Summary
Position Objective:
The Service Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits.
Position Responsibilities:
Work with Profit Center Manager to develop and maintain rental operation standards
Ensure the Profit Center is in compliance with company policies and procedures
Ensure customer service levels are held above standards
Maintaining a consistent message to be delivered by all customer service team members
Train and develop rental operations staff
Quality equipment improvement and reduction of driver time loading
Quality control of fleet and management of cost associated with rental
Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.
Set clear and measurable objectives for entire team
Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff.
Maximize operational efficiencies
Recommend new processes where needed to improve quality and cost
Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations.
Manage human resource administration (payroll/scheduling/paperwork, etc.)
Explain the billing procedure to customers and develop customer trust and understanding
Assist customer in determining their rental needs by applying product knowledge
Responsible for the management of the Yard
Perform daily and weekly truck audits
Communicate inventory levels to management
Hold daily meetings to discuss daily objectives and safety issues
Maintain well organized and safe premises
Requirements:
Education & Experience:
3 Years in the rental equipment or construction industries.
1 Year of Operations Management or related/retail management experience
Excellent management and leadership skills
Exceptional organization skills
Exceptional problem solving skills; able to identify problems and implement corrective actions
Excellent knowledge of construction equipment required.
Ability to effectively communicate.
Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system
Base Pay Range: $74,509.00 - 88,479.20
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
$74.5k-88.5k yearly 2d ago
Service Manager
United Rentals 4.5
Service supervisor job in Everett, MA
Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
What you'll do:
Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
Staff location adequately based on skills and workload
Responsible for R&M, P&L and associated costs/budget
Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Other duties assigned as needed
Requirements:
High School diploma required; trade-school degree a plus; bachelor's degree preferred
Valid driver's license with acceptable driving record
Extensive Equipment Fleet Maintenance and leadership experience
5 years' service and maintenance experience and a minimum of 3 years supervisory experience
Strong motivational and leadership skills
Excellent customer service skills
Strong knowledge of maintenance accounting and P&L
Basic computer skills (Excel)
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
Compensation Rate: $65,615.00-$108,265.00
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range:
$78,485.00 - $117,730.00
$36k-56k yearly est. 2d ago
Earth Moving Service Supervisor - Field Service
Milton Cat 4.4
Service supervisor job in Milford, MA
Milton CAT is looking for a ServiceSupervisor who is highly driven and understands how to drive business and process. If you are a strong leader who runs an efficient shop, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you.
Milton CAT is looking to invest in and develop the right individual with the goal of expanding our market share as well as launching your career path within Milton CAT. You will go through extensive training covering “who we are at Milton CAT”, the products, parts and services we represent and sell, our internal systems and departments as well as the industry as a whole.
Salary Range: $80,000-$95,000 based on experience. This position is bonus eligible.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
Become an integral part of the team: Listen, learn, contribute and continue to drive improvements.
Pick the right technician for the right job.
Drive metrics and business to run an efficient and profitable shop.
Co-create annual goals and budget, in alignment with the organization's financial and operational objectives.
Drive and support a strong safety culture.
Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.
Oversee work order accuracy and closing process and the appropriateness of parts and labor.
Manage, mentor, develop and coach service technicians
Minimum Educational Requirements
Bachelor's degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor's degree.
Qualifications
Demonstrated ability to lead teams, set expectations and execute results
Strong service department operations background and experience
Highly process/metrics driven, knows how to run a highly efficient service department
Solid communication and negotiation skills (with employees, customers and vendors)
Proficient in technology (ERP systems, desktop/cloud applications, operational reports)
Strong problem-solving skills and detail oriented with a high level of accuracy.
Highly driven, sense of urgency, strong customer service orientation, does not punch a clock
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background checks and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$80k-95k yearly Auto-Apply 45d ago
Residential Loan Servicing Supervisor
Sharon 4.0
Service supervisor job in Brockton, MA
We are seeking a hands-on Residential Loan ServicingSupervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues.
What You'll Do:
Lead & Support the Team
Supervise, coach, and train residential real estate and commercial loan servicers
Work alongside the team. Assure that processes and procedures are efficient and compliant.
Participate in hiring and performance management
Foster a collaborative, member service-focused environment
Hands-On Loan Servicing
Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products
Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
Serve as escalation point for member, borrower, and attorney questions
Compliance & Audit
Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready
Act as primary contact for servicing audits and reviews
Maintain procedures and incorporate regulatory or policy changes
Systems & Process Improvement
Work directly in servicing systems supporting residential and commercial real estate loans
Partner with vendors and internal teams to improve workflows and accuracy
Support servicing projects and quality improvement initiatives
Reporting & Communication
Track servicing KPIs and prepare regular reports
Identify trends or issues and recommend solutions
Communicate with members, borrowers, attorneys, vendors, and internal partners
Servicing Functions You'll Support
Review and maintain residential and commercial real estate loan files
Perform loan corrections and general ledger postings
Manage ACH and automatic payment setups
Monitor recorded mortgages and collateral documentation
Prepare payoff quotes and process discharges
Support secondary market documentation and reconciliations
Conduct quality control reviews of residential mortgage originations
Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts
Assist with member calls and servicing issues as needed
Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Requirements
Qualifications
Strong experience in residential, commercial and real estate loan servicing
Knowledge of servicing regulations and compliance requirements
Basic understanding of general ledger accounting
Ability to balance hands-on work with supervisory responsibilities
Strong organizational, communication, and problem-solving skills
Proficiency with loan servicing systems and financial applications
Education & Experience
Experience in residential, commercial or real estate loan servicing required
1-2 years of experience in a bank or credit union
Prior lead or supervisory experience preferred
High school diploma or equivalent
Supervisory Responsibilities
Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers
________________________________________________________________________________________________________________________
The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.
SCU Credit Union is an equal employment opportunity employer.
Salary Description $29 - $36 per hour
How much does a service supervisor earn in Medford, MA?
The average service supervisor in Medford, MA earns between $40,000 and $102,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Medford, MA
$64,000
What are the biggest employers of Service Supervisors in Medford, MA?
The biggest employers of Service Supervisors in Medford, MA are: