Customer Service Manager
Service Supervisor Job In Miami, FL
A fast-growing company in the furniture industry is seeking a Customer Care Manager to lead a team dedicated to providing top-tier service. This role requires a strong leader and mentor who can foster a culture of collaboration, accountability, and customer satisfaction while ensuring operational excellence.
Responsibilities Include:
Leading and coaching a team to deliver outstanding customer service.
Developing and improving processes and systems with a customer-first approach.
Monitoring performance metrics and ensuring KPI targets are met.
Managing day-to-day operations, including scheduling, staff management, and service levels.
Collaborating with teams to enhance customer care policies and training programs.
Capacity planning to meet the demands of a fast-growing business.
Setting an example by consistently prioritizing the customer experience.
Ideal Qualifications:
3+ years of experience in customer service leadership.
Strong leadership, communication, and problem-solving skills.
Proven ability to analyze data and make strategic, data-driven decisions.
Experience with CRM, OMS, Excel, G-Suite, and Airtable.
Ability to manage, mentor, and motivate a team effectively.
Bachelor's degree in Business, Marketing, or equivalent experience.
What's Offered:
Comprehensive health benefits.
Career growth opportunities in a dynamic start-up environment.
Paid holidays.
Administrative Supervisor Nursing Admin Full Time Rotate
Service Supervisor Job 25 miles from Miami
A professional Registered Nurse who functions as a direct liaison between the physician, patient, community and all hospital departments to coordinate patient flow in the hospital. Assists in managing the delivery of patient care for administrative and clinical aspects to include organizing, developing, directing and assuring the delivery of cost-effective, quality patient care. Assists in the process which ensures that patient care is delivered in accordance with established hospital, State, Federal, Joint Commission (TJC), and ANA policies, procedures, regulations, ethics, and standards. Provides education to staff based on theoretical and clinical expertise. This position will have accountability during duty hours to ensure clinical resource and continuity of patient care.
**********
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Account Services Team Leader
Service Supervisor Job 6 miles from Miami
Only candidates with US Work Authorization will be considered.
Primary Responsibilities:
The Account Services Team Leader has the responsibility to manage the execution of activities and tasks under the ownership of the department. Supervises all area's activities, assuring that all requests are processed and approved according with the Bank's written policies and procedures. The function has as objective to support and execute the demands from the clients (including internal requests), also support other areas of the Bank and Broker Dealer. Includes the following but is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirement efforts, skills, or working conditions associated with the job.
Manage team's daily work, productivity, volume and KPIs.
Prepare reports regarding CRM360 activities on a daily / monthly basis.
Provide team's statistics monthly.
Ensure the resolution of findings and recommendations and recommendations raised by the internal and external audits and FDIC regulators.
Supervise and process all maintenance for new/existing clients such as personal information, account title, change of addresses, updating phone numbers and emails, types, adjustments, sweep accounts among other maintenance requests for the bank and Pershing.
Review account officers' discrepancies between DDA and CD accounts monthly.
Monitor the opening of new CIF for clients as requested by different areas of the bank and Pershing.
Monitor the review of account Opening documents for accuracy.
Reviews and Update W-8 forms to certify accounts to avoid any withholding for bank and broker dealer.
Responsible for reviewing and approving the opening and closing Certificate of Deposits for new and existing clients.
Review the process of manual interest input on CDs when needed.
Monitor the completion of all reconciliations of different G/Ls and Account concentrations that are used for internal processes.
Overseeing the process of unposted items to correct accounts.
Responsible for making sure all customers' requests receive by 360 CRM are processed and analyzes these requests to provides solution or additional information when needed.
The account services team leader will need to communicate regularly with other departments, being responsible for managing all the investigations and inquiries raised.
Responsible to open and follow any Jack Henry cases created for specific issues or concerns.
Supervise the signature Verification on all client's requests.
Approve all the P.O.D entries in AS400.
Monitor the process of all ACH files (Incoming and Originations) and provide guidance on anything related to ACH per NACHA rules.
Review all transactions requested by our clients at the Branch, including authorizing overrides for any customer needs or transactions.
Review daily work processed by the Tellers, such as checks or cash balancing.
Review Exception Item Processing (EIP) including NSF, Chargeback, and review of Checks, incoming and outgoing return items.
Monitor the scanning of client's file and allocation of documents to the imaging system (Synergy)
Review audits confirmation.
Reply Audit request accurately and in a timely manner.
Handle the annual privacy notices and abandoned property filing.
Support department employees in their daily work and projects.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent computer, people skills, as well as organizational skills. Flexible Schedule that may require to do overtime.
Education and Experience: High School Diploma or bachelor's degree preferred, 5 years + Customer Service experience and banking experience, including bank regulations is preferred.
Language Skills: Speak, read, and write English and (Spanish for the LATAM market or Portuguese for the Brazil market considered a plus).
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office applications, Database, Internet, Spreadsheet and Word Processing software.
Equal Opportunity/Affirmative Action Employer, M/F/V/D
Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.
Underwriting Customer Service Team Leader
Service Supervisor Job 25 miles from Miami
About the Company
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience.
But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance.
About the Role
As an Underwriting Customer Service Team Leader, you will supervise the underwriting and customer service team, ensuring that all processes are conducted efficiently and effectively. You will plan, organize, supervise and evaluate the performance of the team. You will develop, implement and monitor work plans to achieve Company's business priorities. This role requires the team leader to continually work to improve work processes, procedures and tools applicable to team responsibilities in order to achieve Company goals. You will manage the quality assurance to ensure customer service standards are met and underwriting processes are performed within approved Company underwriting guidelines. You will provide leadership to create and foster a high performing, positive, service-oriented work environment. The ideal candidate will possess strong organizational, time management and conflict resolution abilities.
Responsibilities
Leads the team to achieve or exceed goals and objectives. Communicates job expectations clearly.
Plans and monitors results, including coaching, supporting, and providing constructive feedback to employees.
Demonstrates a continuous capacity to learn, adapt, and innovate as business conditions and needs change.
Identifies business issues and opportunities. Determines the financial and operational breadth of the opportunity and then creates systems or processes to address the situation. Follows through by building support for recommended solutions and then the necessary documentation and change requests to implement these solutions.
Builds our team by recruiting, selecting, and training employees in a safe and secure work environment.
Manage employee work schedules including assignments, training, vacations and paid time off.
Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information.
Maintains quality service by establishing and implementing customer service standards, analyzing and resolving quality and customer service challenges, and recommending process improvements.
Appropriately communicates information through department meetings, one-on-one meetings, and appropriate communication.
Develops critical skillsets of their team as well as assisting their team with career development goals.
Handles customer and agent escalations.
Contributes to business goals, performance metrics, and effectively uses tools and technology.
Supports workload surges and/or catastrophe operations to include working significant overtime during designated catastrophe events.
Partners with internal resources to facilitate operations.
Qualifications
Bachelor's degree or equivalent underwriting work experience.
Required Skills
Demonstrated leadership abilities.
Must be a team-oriented individual to work with clients, other team members, and internal partners.
Availability to work, when appropriate, after hours and on the weekend.
Excellent verbal and written communication skills.
Bilingual English / Spanish verbal and written.
Current Florida 2-20 Resident General Lines license or ability to obtain within initial 90 days.
Demonstrated knowledge of Microsoft Office products.
Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
Strong analytical and problem-solving skills.
Ability to learn new technologies.
Pay range and compensation package
This full-time position is open to experienced candidates with compensation and job responsibilities based on experience and skill set. This job is located onsite in Plantation, Florida. Applicants must be willing to complete tasks outside of formal job requirements. A generous benefits package is offered.
The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:
401(k)
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health savings accounts with company contributions & life insurance options
Paid time off
Holiday pay
Paid & unpaid sick leave where applicable, as well as short & long-term disability
FMLA leave
Diverse, inclusive & welcoming culture
Career development
How to Apply
Use the โApplyโ button at the top of the page to upload a cover letter explaining your interest in this position and a current resume and complete the application process.
The Responsive Culture:
At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are:
Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.
Equal Opportunity Statement
Thank you for your interest in The Responsive Auto Insurance Company. The Responsive Auto Insurance Company is proud to be an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Service Supervisor
Service Supervisor Job 12 miles from Miami
The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.
RESPONSIBILITIES:
Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.
Establish and manage a team of qualified and trained Teammates
Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director
Maintain a safe working environment and educate Teammates on practicing safe procedures
Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards
Report liability hazards found in the community to Property Director and or, Regional Director
Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.
Respond to all service requests in a timely manner to ensure resident satisfaction
Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service
Responsible for service follow-ups and team's success in service delivery and completion
Prepare and inspect apartments for move-in readiness after becoming vacant
Conduct all work in compliance of OSHA and Equal Housing Opportunity
Monitor storing of equipment, supplies, and tools in a secure area
Delegate+ inventory of supplies and tools
Manage budget for equipment and supplies for maintenance and order supplies from vendors
Manage and authorize overtime for non-exempt teammates
Ensure that all work is performed according to Crown Residential's procedures and standards
Make recommendations and modifications regarding property performance, business needs, etc.
Any other tasks assigned or directed
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget
Attend all required Crown Residential maintenance trainings
Ability to effectively work in a team setting and collaborate with administrative staff
Possess and practice exceptional safety skills while on the job.
Be highly motivated and have a positive attitude
Valid Driver's License and reliable transportation
Ability to prioritize multiple tasks, follow-up, and follow through
Ability to provide coverage on a rotating basis for property on an on-call basis as needed
Awareness of working long hours outdoors and in the elements
Professional appearance and demeanor
Have a thorough knowledge of safety and the proper operation of all tools and equipment.
Ability to effectively manage and lead a team of Service Teammates
Have excellent customer service skills when talking to residents about service needs.
Hands on working knowledge of typical apartment maintenance
Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
Consistent, regular and in person attendance during assigned hours at the workplace are required
Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.
Requirements:
EDUCATION, EXPERIENCE, CERTIFICATION:
Required:
High school diploma or equivalent
EPA Section 608 HVAC Type I
Preferred:
Bachelor or Teammates degree
Previous experience in a maintenance supervisory role in the multi-family/hospitality industry
CFC/EPA, CPO certifications
North American Technician Excellence (NATE)
Heating, ventilation, air conditioning, and refrigeration certification (HVAC)
PIfdf9342ebc13-37***********0
Manager of Managed Services
Service Supervisor Job 25 miles from Miami
GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall , is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall is a sophisticated and customizable end-to-end integration and communication platform that helps its customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.
Type: Full-Time
Start Date: Immediate
Location: Fort Lauderdale, Florida, United States
Job Summary
Reporting to the Interim SVP of Sales and Marketing, the Manager of Managed Services will manage and execute key growth strategies for the Managed Services division, with the support of the Interim SVP of Sales and Marketing. The successful candidate will manage and develop the Managed Services team by implementing the necessary infrastructure and systems to drive its success. Additionally, they will focus on improving customer satisfaction, supporting business development, enhancing marketing and branding initiatives, and contributing to the overall growth of Connexall.
Primary Responsibilities
Build and maintain strong customer relationships, partnering with them to understand their business needs and objectives.
Lead complex negotiations with customers to maximize revenue and profitability.
Develop and monitor the accuracy and efficiency of sales reports/analytics to ensure the operation of a high-performing team.
Continuously evaluate and improve managed services processes, procedures, and performance metrics to enhance efficiency, effectiveness, and customer satisfaction.
Lead the managed services team by assigning accounts/territories to the team members, planning, monitoring, and evaluating job performance.
Oversee human resource duties for direct reports, including but not limited to recruiting, mentoring, performance management, employee development and training, to ensure high performance and professional growth.
Allocate resources effectively to meet client needs and service level agreements, ensuring optimal utilization of personnel and technology assets.
Collaborate with senior leadership to support the development and execution of strategic plans for the growth and expansion of managed services, ensuring alignment with company objectives, market trends, and the creation of additional revenue streams.
Develop and propose a pricing strategy that aligns with our service offerings.
Ensure pricing consistency to minimize disruptions to other departments.
Work with other departments and senior leaders to align efforts, avoid conflict of interest, and guarantee the success of targeted sales strategies.
Identify and mitigate risks related to managed services delivery, proactively addressing issues and implementing preventive measures as needed.
Implement and maintain quality assurance processes to ensure adherence to industry standards, regulatory requirements, and best practices.
Support increased brand awareness and ongoing marketing efforts
Other duties as required.
Qualifications
Bachelor's degree in Business Administration, Marketing, or related field required.
8 years of sales experience preferred.
3 years of leadership experience preferred.
Strong understanding of managed services concepts, methodologies, and best practices.
Proven track record of successfully managing client relationships and delivering high-quality services in a dynamic and fast-paced environment.
Exceptional verbal and written communication skills, with the ability to present to all levels of an organization, to both technical and non-technical audiences.
Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams.
Solid analytical and problem-solving abilities, with a focus on driving results and continuous improvement.
Familiarity with healthcare IT systems and industry regulations (e.g., HIPAA) is a plus.
Experience in a technical or software company preferred.
Knowledge of MS Office is required.
Exceptional leadership skills, demonstrating an ability to move and influence a team towards a common goal and objective.
Ability to monitor and evaluate direct reports' progress against assigned expectations and to align their behavior with performance goals.
Must be task driven, flexible to change, and able to handle multiple tasks simultaneously to meet tight deadlines.
Self-motivated and able to inspire the same in a team.
Ability to work in a fast-paced, high-growth environment.
Customer-oriented and organized, with the ability to think strategically.
Benefits
Competitive annual salary
A rich benefits package, including medical, dental, life, and disability insurance
Retirement Savings Plan with employer contributions
Paid Time Off (PTO) and company paid holidays
Professional Development & Training Opportunities
Education Reimbursement Program
Flexible Work Arrangements (Hybrid/Remote options where applicable)
Collaborative & Inclusive Work Environment
Bilingual People Operations Supervisor
Service Supervisor Job 28 miles from Miami
Aerotek has an immediate opening for a Bilingual People Operations Manager in Homestead, FL.
Compensation: $60 - $70k + $2k bonus
The People Operations / On-Premise Manager (OPM) has multiple responsibilities. Primarily, the OPM is responsible for the fulfillment of all requisitions, ensuring client satisfaction through business activities and satisfaction of the contractors on site. The OPM will manage the contractor experience by providing world-class customer service by managing communication proactively related to essential job functions. The OPM must have the ability to effectively communicate to contractors, potential contractors, client contacts and internal contacts.
ESSENTIAL FUNCTIONS
โข Perform all necessary contractor screenings to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, orientations, site tours etcโฆ)
โข Addressing contractor frequently asked questions pertaining to the assignment, pay, benefit, etc
โข Maintain and manage contractor workforce according to the client specific Progressive Discipline Program as outlined in the Aerotek @ Client Employee Handbook. This includes monitoring attendance & lateness, providing warnings, etc
โข Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post accident care
โข Serve as the interface between client managers, local office (if applicable) and contract employees. This includes regular attendance of client production and/or staff meetings
โข Maintain all documentation using Aerotek's online system and/or client systems to track performance feedback regarding contractors
โข Deliver performance feedback to on-site contractor as needed
โข Deliver and maintain all client related requirements related to on site contractor workforce, such as route audits of contractor PPE, and other employee compliance measure as client specifies
โข Maintain a professional work environment in alignment with current client culture, while maintaining the Aerotek expected standards of the guiding principles
โข Use Aerotek Employee Relations as escalation point and resource for employee issues
โข Utilize the available and appropriate resources of Aerotek Inc. for conflict resolution
SUPERVISORY OR MANAGEMENT DUTIES
Execute supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training internal Aerotek employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; address complaints and resolving problems.
QUALIFICATIONS
Bachelor's degree in business or related field or prior business experience preferred
1+ years of experience or more with any one or a combination of the following: high volume
recruiting, managing high volume account, or providing on-premise support to a client
Experience in operations, manufacturing and/or logistics a plus
Bilingual (English / Spanish) required
Food Service Supervisor
Service Supervisor Job 27 miles from Miami
Classification
Non-Exempt $23-25hr
Shift: 11am-7pm
Summary & Objective
This position is part of the team that insures safe and fresh delivery of foods and services to patients as well as customers in a timely and professional manner. Functioning in a supervisory capacity, with direct responsibility for the workload and workflow of the team. Ensures that the department meets facility and regulatory standards and needs. Responsible for supporting the Food Services (FNS) Director in the oversight and day-to-day facilities' FNS Department operations. The Supervisor successfully coordinates and directs all operational activities as directed by the FNS Director and the Catholic Health Services (CHS) Administration.
Essential Functions
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.
Provides leadership to the team on assignments and scheduling. Participates in the completion of work tasks and assists the team with complex work tasks or problem areas. Acts as the โgo toโ resource for the team. Typically provides input into performance reviews, staff training & development for the team and provides input regarding work assignments. Monitors the completion of work tasks by the team.
Promotes positive employee engagement, teamwork, mutual respect and safety work practices.
Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports.
Oversees and conducts new employees in training as well as Inservice training to meet all requirements for a competent staff.
Responsible for all catered events; including the timely set up of all food items, attractive service and clean up/retrieval. May be required to work special functions as needed or assigned by management.
Mediates patient concerns regarding meal service assuming the role of patient advocate regarding food services and taking ownership of a problem and assuring a positive outcome.
Responsible for the accurate and timely assembling patient trays, assuring that all items correspond to the diet and preferences in accordance with the department guidelines, as assigned.
Maintains sanitation procedures for all areas of the department.
Maintains temperature sheets for the department.
Maintains ways of cost saving for the department.
Oversees that appropriate dates and items are on all refrigerated food items daily.
Controls unnecessary waste of food items.
Identifies malfunctioning equipment and contacts maintenance for service.
Performs other work assignments by request of management.
Utilizes the appropriate personal protective equipment as needed.
Operates thermal printer and PC with tray tracker as assigned.
Knowledge & Experience Requirements
Education, Experience and/or Skills Required:
High School Diploma or GED; Associate degree preferred
A minimum of three years of previous food service experience in a healthcare environment
Excellent organizational, communication and math skills
Capacity to be a team player and problem solver
Demonstrated ability to learn nutrition and understand diet modifications
Capability to handle stress and adapts to changes in the workplace.
Ability to tolerate working in patient care areas in varied situations.
Always present a professional appearance
License/Certification Required:
State of Florida Food Handler Training Certificate within 30 days of start date of position or
ServSafe Food Service Worker Certificate required within three months of start date of position.
Other Duties
Maintain your required licenses, certifications and mandatory skill updates as needed
Comply with all policies, local, state and federal laws and regulations.
Provide other duties of other team members.
Perform other duties as assigned.
Supervisory Responsibility
May serve as an interim department leader depending on need
Physical Requirements
Must be able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.
Subject to frequent interruptions.
Work schedule may include working beyond typical schedule, including weekends and holidays.
Disclaimer
The is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
EEOC Statement
CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Acknowledgment
I have read this position description and fully understand the requirements set forth therein, and that my job performance evaluation will be based on this job description. I further understand that my employment is at-will and may be terminated at-will by myself or the facility.
Resident Services Manager
Service Supervisor Job 13 miles from Miami
Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.
What We Offer:
Competitive pay
Exceptional benefits
Generous Paid Time Off - start accruing on day one
401k with company match
Paid maternity and paternity benefits
Award-winning training and development
Tuition Reimbursement
Luxury work environment
Meaningful and rewarding work
Vi at Aventura is located at 19333 W. Country Club Drive, Aventura FL 33180
Responsibilities
The Resident Services Manager manages Security Officers and Concierge. This position is
responsible for maintaining a safe and secure community for residents and staff. Security
management responsibilities include supervising response to medical alerts and supervising and
reviewing the response to fire and intrusion alarms, accident and incident investigation and
reporting. Serves as Risk Management lead for the community in partnership with the
Executive Director and Corporate Risk Management team. Trains and educates cabinet
members and other leaders on all life safety, risk management, and subsequent skills to
disseminate to their respective departments. Concierge management responsibilities include
ensuring concierge staff is properly trained and understands the expectations for greeting guests
and visitors in a professional and friendly manner; all residents and guests of the community
are provided with appropriate direction within the community; all resident questions are
answered, and simple resident needs are met; and all incoming calls are received and directed.
Principal Accountabilities / Essential Job Functions:
* Management of the Security and Concierge staff, which includes interviewing, hiring,
training and development, counseling, performance evaluation, functional development,
disciplinary action and terminations.
* Manages department scheduling, time keeping records, staff certifications, and required
training records, as well as approval of PTO and management of timecards in the
timekeeping system.
* Manages and addresses escalated issues and responds to escalated questions pertaining
to concierge services and security. Ensures the Director of Resident Services is kept
abreast of the issues.
* Management of the Security department operations, ensuring 24/7 First Responder
coverage for the community.
* Management of Concierge services to ensure coverage for the community.
* Partners and supports Director of Resident Services in negotiating positive outcomes to
challenging resident situations.
Assists the Director of Resident Services with managing the contract for valet services.
At the Silverstone community, also assists with managing the contract for salon
services.
* Assists the Director of Resident Services with new resident orientation as assigned.
* May perform American Red Cross standards for CPR, use Automated External
Defibrillator (AED), and render First Aid in emergency situations.
Qualifications
* Education: High school diploma or G.E.D. equivalent is preferred.
* Work Experience: Minimum 5 years progressive experience in a high-quality hotel,
country club or senior living company is required. Previous supervisory experience is
required.
* Licensure / Certification: Must possess a valid and current driver's license, where
applicable. Current American Red Cross CPR and First Aid certifications are required
or must be willing and able to become American Red Cross CPR and First Aid
certified. External Defibrillator (AED) certification is preferred. OSHA, FEMA and
other certifications (e.g. International Foundation for Protection Officers) is preferred.
Pay Range
USD $63,480.00 - USD $79,338.00 /Hr.RequiredPreferredJob Industries
Other
Manager Acute Rehab Services
Service Supervisor Job 25 miles from Miami
Are you a Physical, Occupational or Speech Therapist looking to move to a warmer climate? There is an amazing opportunity is now available to work as a Manager Acute Rehab Services with an award-winning hospital along the south Florida Coast. Become part of this nationally accredited not for profit hospital system that has served its community with outstanding quality care, delivered with compassion by caring professionals. This award winning hospital is known for its technologically advancements in care and has gained recognition for impeccable quality of care in numerous specialties - cardiovascular, orthopedic and neurosciences.
The Manager Acute Rehab Services will lead a multidisciplinary team of Physical Therapists, Occupational Therapists, Speech Pathologist and Therapy Aides. Responsibilities include staffing management, education, quality and performance improvement, budget management, accreditation and regulatory compliance and patient experience. The successful candidate will have a Bachelor's degree and be a licensed Physical Therapist, Occupational Therapist or Speech Pathologist.
Located along the beautiful southern Florida coast, this picturesque shoreline makes this area a beautiful place to live, work, and raise a family. The area is a cultural mecca, rich in world class culture with its beautiful architecture, history, art and museums. Close to a variety of exceptional dining experiences and active nightlife. If sports is your game, you are in luck as there are many university and professional sports venues. Limitless activities await you with both land and water sports. There is truly something for every age group to enjoy. *Why not live where you vacation in this premier destination!!*
The Manager Acute Rehab Services will be offered a competitive salary with a comprehensive benefits package. This hospital system offers amazing growth and advancement opportunities in this progressive, innovative hospital.
Patient Care Supervisor, Sterilization Services, $20000 Bonus, Full Time, 1PM-11:30pm
Service Supervisor Job In Miami, FL
Provides supervision and leadership to the patient care units. Specific functions include: collaborates and supports manager with staff evaluations, patient flow, staff and family education, serves as patient/guest service ambassador and assists with problem solving on tour of duty. Additionally, coordinates staffing and nursing assignments for current and oncoming shift. Participates in hourly rounding and ensures compliance of same. Ensures that services are provided within the philosophy and objectives as well as the policies and procedures of the hospital and Baptist Health South Florida. Estimated pay range for this position is $45.34 - $60.30 / hour depending on experience.
Degrees:
* Bachelors.
Licenses & Certifications:
* Pediatric Advanced Life Support.
* Neonatal Resuscitation Program.
* Basic Life Support.
* Advanced Cardiovascular Life Support.
* Registered Nurse.
Additional Qualifications:
* Bachelors of Science in Nursing , BSN.
* RNs hired prior to 2/2012 are not required to have a BSN to continue in their non-leadership role as an RN.
* RNs hired after 2/2012 with an Associates Degree have 5 years to complete the BSN.
* BLS for healthcare providers ACLS, PALS, or NRP as required by unit assignment within 6 months of promotion or hire.
* Certification in area of specialty within 2 years of signing, promotion or hire.
Minimum Required Experience: 2 Years
Ramp Service Supervisor AV
Service Supervisor Job In Miami, FL
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
Complete investigations and report compliance to the Sr. Management Team.
Participate in safety audits and PM checks of all GSE daily
Hold supervisor team accountable for timely & effective handling of all employee-related issues, focusing on improving performance, professional conduct, and ensuring attendance reliability.
Ensure that all employees are properly uniformed and equipped with appropriate PPE need
Ensure that all work areas are cleaned, organized,d and maintained at a high standard
Communicate daily shift operational briefing
Maintain & track all ground handling equipment/supplies
Ensure safe and secure operations, by the highest possible standards of health, safety, security, and all government statutory requirements
Ensure a smooth transition of staffing during the overlap of shifts
Analyze staffing to ensure adequate coverage is present as required by the specific day's operational needs
Maintain a practical balance between operational and administrative tasks
Perform other duties as required.
QUALIFICATIONS
EDUCATION, LICENSE, and/or CERTIFICATION
Associate/Bachelor's degree preferred, not required
Driver License required for AOA
EXPERIENCE and/or KNOWLEDGE
Must have 3+ years of Ground Handling with proven management experience at a high-volume
Staff Management experience preferred
SKILL and/or ABILITIES
Ability to speak and understand English / Spanish
Must have strong data collection and organizational skills
Must be flexible and can work weekends, holidays, and nights
Problem-solving and analysis skills
Demonstrated ability to read and understand the documented processes and procedures needed
Ability to plan, organize, and implement in a dynamic environment
Excellent writing and communication skills including interpersonal, negotiation, and conflict-resolution abilities
Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
Must be able to pass all pre-requisites to obtain SIDA badge
Must pass a criminal background check as well as a drug screen prior to employment
TRAVEL
Negligible
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Physical Demands
The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and understand, hear, and comprehend the English language, stand for long periods, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law
Entertainment Creative Services Supervisor
Service Supervisor Job In Miami, FL
The Supervisor, Entertainment Creative Services oversees visual communication assets onboard, including video screens, SeaSide Theater, Hub App, in-cabin displays, and printed signage. They develop strategic plans to enhance visual communication, ensuring a cohesive brand presence. Responsibilities include supervising digital signage design, creating manuals and timelines, managing file uploads, and guiding design mockups for events. They also implement marketing strategies and maintain the Entertainment Brand Standard portfolio.
The role involves managing signage requests, ensuring timely approval, cost reduction, and environmental goals. Collaboration with various departments is essential for consistent shipboard entertainment. Leadership skills are crucial for overseeing freelance designers, setting expectations, and establishing best practices. Ensuring safety compliance and reviewing guest feedback to enhance experiences are also key duties.
Essential Functions:
Program, Operations, Support & Innovation
Plan and Strategy: Lead the onboard strategy and execution of visual communication assets, including video screens, SeaSide Theater, Hub App, in-cabin displays, and printed signage. Develop strategic plans to enhance visual communication.
Design and Creation: Supervise the design and editing of digital signage to support revenue, communications, marketing, and operations. Oversee manuals, timelines, and informational signage. Manage file uploads and signage portals. Guide design mockups for events and implement marketing strategies.
Printed Signage: Supervise printed signage requests, ensuring timely approval, operational alignment, cost reduction, and environmental goals.
Informational Signage: Oversee the creation and updating of informational signage, ensuring the Brand Center portal is current. Manage the upload of printable files for shipboard use.
Digital Signage: Manage digital signage issue tickets, ensuring prompt editing, troubleshooting, and escalation as needed.
Portfolio Management: Maintain the Entertainment Brand Standard portfolio.
Brand Protection: Review and approve assets for compliance with licensing, branding, and ethical standards. Oversee the upload of approved signage and manage the Digital Signage Content Management System.
Creative Direction: Provide creative direction for visual communication projects, ensuring a cohesive brand presence. Develop innovative design concepts aligned with the company's brand identity and marketing goals.
Quality Assurance: Supervise digital and printed signage requests, ensuring prompt editing and issue escalation. Ensure requests meet operational needs, cost reduction, and environmental goals. Validate the use of project management systems and assets.
Teamwork:
Leadership: Assign, delegate and oversee freelance designers. Develop and communicate expectations, deadlines and specifications. Establish and maintain best practices design, process and follow up.
Cultural Essentials: Live Carnival's expected behaviors, such as speaking up, respecting, and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share their insights, challenges, and suggestions to enhance collaboration and operational success, while proactively resolving conflicts.
Fleet Leadership Collaboration: Work closely with fleet leaders to ensure content is accurately presented across all areas.
Collaborate
Cross-Functional: Work with Entertainment departments to ensure consistent shipboard entertainment. Facilitate communication between shoreside and shipboard teams for operational success.
Inter Company: Collaborate with internal and external stakeholders, including Marketing, HR, Communications, Safety/Compliance, Retail, Creative, Casino, Environmental, Food and Beverage, Print Shop, and Carnival Adventures.
External: Lead freelancers and contractors in creating digital signage assets. Assist in prioritizing tasks and meeting deadlines.
Communication: Coordinate with Communications, HR, and Environmental departments to keep employee communication screens and crew channels updated. Oversee updates to guest and crew channels as requested.
Safety & Compliance
Safety Practices: Embrace safety practices and attend training programs to ensure guest and crew safety. Prepare teams for onboard safety duties.
Compliance Adherence: Ensure full compliance with company policies, emphasizing safety protocols and Global HESS ADA guidelines.
Communication: Keep guest areas updated with current messages, events, and policies through printed and digital content. Ensure employee communication screens are current with news, best practices, events, and safety protocols. Communicate updates to shipboard and shoreside teams.
Program Evaluation
Guest Insights Review all comments on Qualtrics related to movies to ensure we stay informed about our guests' preferences. Analyze feedback and make necessary adjustments to our movie strategy to align with guest expectations and enhance their experience
Enhancements Facilitate regular touchpoints with digital signage vendor to streamline interactions. Troubleshoot issues when needed on the content management programs.
Financial Accountability
Vendor Management: Assign work to freelancers and or vendors with clear expectations for quality and cost.
Travel and Expense: Responsible for managing their own travel arrangements and expenses in accordance with Carnival Cruise Line's travel policies and procedures. This includes submitting expense reports in a timely manner. The Team Member will ensure that all travel arrangements are cost-effective and compliant.
Performs other duties as assigned
Qualifications:
Associates Degree
Software Proficiency: Proficiency in PowerPoint and Microsoft 365 office products.
Specialty Platform Experience: Expert knowledge of social media software/analytics and graphic design programs. Basic proficiency in video editing tools. Must be highly proficient in Adobe Illustrator, Photoshop, InDesign, Acrobat, After Effects and PowerPoint. Video editing.
User Experience (UX) Design: Understanding of UX principles to create engaging and intuitive digital signage. Experience with user research and testing to optimize design effectiveness.
Brand Development: Knowledge of brand identity development and the ability to ensure consistency across all visual communication materials.
2-4 years working in marketing, with an emphasis in digital and print
Knowledge, Skills and Abilities:
Scope: Manage Shipboard activity and/or process only. Collaborate with both Shoreside and Shipboard. CCL Only.
Problem Solving Example: Responsible for gathering communication, graphic, and logistical information from various sources to create a cohesive design that effectively conveys the intended message. When faced with competing priorities, develop solutions that meet communication goals while adhering to brand guidelines. Additionally, consider delivery methods (print, digital, in-cabin, digital screen, Lido Screen, hub app), as well as the frequency and timing of digital rotations.
Impact: This role involves designing digital and print materials for onboard use. It ensures that all departments adhere to branding guidelines, providing a cohesive and consistent visual experience across both print and digital mediums. Additionally, this role ensures the delivery of safety-related communications through various channels.
Leadership: External freelancers/contractors
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Skills: Strong time management and organizational skills
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as โin-office.โ Because of the nature of the role, employees are required to work from a designated Carnival office in South Florida five days each week. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site preschool program and wellness center at our Miami campus
#LI-TM1
#LI-Onsite
Golf Services Supervisor - Full Time
Service Supervisor Job 10 miles from Miami
As a Golf Services Supervisor you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn. You will ensure that each golf guest is fully aware of the golf sequence of service and provide any number of services to assist them along in the process.
EXAMPLES OF DUTIES:
ESSENTIAL FUNCTIONS:
Supervise, train, and assist all golf outside services and practice facility associates.
Assist associates with compliance requirements (breaks, time clock punches, uniform standards, resort policies, etc.)
Supervise and assist with guest service problems providing resolution.
Supervise and assist with daily golf bag check-ins and check-outs.
Supervise and assist with all daily golf bag movement tasks.
Responsible for all opening and closing golf outside services shift tasks (locks, golf bags, rentals, carts, range, utility vehicles).
Assist with cleanliness and presentation of work areas.
Provide daily walk thru audits and evaluations for department to be given to Resort Head Golf Professional.
Assist with ranger, starter, and practice facility tasks.
Complete all other assignments as requested by department supervisors or manager.
Responsible for complying with all spirit to serve basics and for providing leadership to all associates while implementing these basics.
Responsible for complying with all department objectives and for providing leadership to all associates while implementing these objectives.
Maintain cleanliness of the surrounding area to include the Blue Monster shop lawn, main road, flower beds, and perimeter area of golf service area.
Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution.
Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience.
OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry, that we are in a need will occur for each associate to provide โLateral Serviceโ. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
PHYSICAL REQUIREMENTS:
Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours
PHYSICAL REQUIREMENTS:
Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours
Physical Activity Frequency
Sitting Occasional
Walking Frequent
Climbing Rare
Crouching/Bending/Stooping Frequent
Reaching Frequent
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/Carrying (up to 50 lbs) Frequent Frequent
OTHER DUTIES:
Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
QUALIFICATION STANDARDS:
EDUCATION
PGA Apprentice Level 1, 2, or 3. Level 2 or higher preferred.
Must have at least 4 years' experience in the golf business.
EXPERIENCE
Previous experience working in a golf environment.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
Behavioral Health Services Supervisor
Service Supervisor Job 25 miles from Miami
Essential Job Responsibilities
Leadership and Coordination:
Authors reports and coordinates with Manager to ensure the success of Behavioral Health Service programs.
Assists Manager in the training of newly hired and current staff members (clinical and/or support staff) on service delivery, protocols, and electronic systems as required by respective county).
Serves as liaison between Manager and Finance department related to the billing of behavioral health programs (third party insurers, Ryan White Mental Health Services, FQHC) for respective counties.
Facilitates site visits, monitoring visits, and audits from funders.
Facilitates and Supervises Quality Assurance reviews including taking corrective action if necessary.
Maintains Substance Abuse outpatient licensing in assigned locations.
Supervises and coordinates the planning and monitoring of progress on implementation of an Electronic Health Record (EHR) in Behavioral Health at Care Resource and ongoing onboarding of new staff to the Electronic Health Record.
Ensures staff under supervision adheres to all standards of care, HIPAA and other State/Federal/Local regulations, QA measures and administrative clinical procedures.
Implements and promotes evidence based SAMH care delivery for the most common SAMH conditions seen within the agency (Depression, Anxiety, Trauma and Substance Abuse).
Provides coverage in conjunction with Behavioral Health Manager when s/he is unavailable.
Is responsible for the on-site supervision including opening and closing locations during specified and extended hours as needed.
Assists with the Clinical Supervision of Registered Mental Health, Social Work, or Marriage and Family Interns.
Coordinates client services with Care Resource staff, Manager, and Director for clinical issues (crisis, client referral, or guidance to meet client needs).
Coordinates and documents the hiring, competency assessment, training, and supervision of staff for assigned programs/locations in conjunction with Behavioral Health Manager
Supports Manager, and Director in the coordination of agency-wide and community-wide trainings regarding mental health and substance abuse.
Assists Manager with administrative duties including the evaluation and monitoring of staff performance, training, and counseling of staff.
Assists Manager with the evaluation of staff productivity, revises procedures, and devises new forms to improve efficiency of work flow accomplishing priorities.
Supports manager in ensuring compliance with all standards of care, clinical/administrative procedures required for staff under supervision.
Supports Manager in maintaining all licenses, credentialing, and site specific needs for administrative and clinical operations.
Provides timely progress reports to program manager on the status of all programs.
Coordinates and supports staff with virtual platforms for Telehealth and working remotely as needed.
Orders supplies, requests facilities or IT assistance for the behavioral health program.
Performs Quality Assurance and record reviews in coordination with Manager for the behavioral health program.
Supports Manager and Creates and distributes Standard Operating Procedures (SOP) for new protocols and procedures.
Serves as internal arbitrator of disputes involving clients, patients, staff, and visitors.
Works collaboratively with other supervisors/managers to ensure new patient orientations occur and include full SAMH screenings and needed assessments.
Recruitment and Screening:
Recruits and maintains a caseload that at a minimum of 12 billable face to face hours per week on average throughout the year.
Develop successful strategies in collaboration with the supervisor to recruit clients into SA/MH Services (e.g. Contacts referrals to enlist clients into caseload and documents results).
Screens clients for mental health and substance abuse disorders.
Responds to client crises and provide necessary interventions and treatment as needed.
Informed Consent:
Obtains informed consent utilizing agency forms prior to providing services.
Conducts client Orientation to Treatment Program according to applicable laws and agency procedures.
Assessment:
Conducts In-Depth Assessment on clients to determine diagnoses and/or course of treatment.
Completes assessment requirements for various interventions like CLEAR and Group Counseling.
Treatment and Service Planning and Documentation:
Provides psychosocial and/or substance abuse treatment, including diagnosis, crisis intervention, treatment planning and reviews for both individuals and groups.
Adheres to agency procedures and protocols in provision of effective delivery of Mental Health and Substance Abuse Counseling and maintenance of standards of care.
Serves and maintains an active caseload as assigned by the Manager with concomitant productivity.
Ensures all documentation is Timely, Accurate, Legible and Clear.
Maintains updated and complete treatment plans, progress notes, monthly progress reviews and other required information in client records as specified in performance standards.
Provides interventions in person and through Telehealth services.
Intervention & Crisis:
Conducts intervention with clients including cognitive behavioral therapy, Group Counseling & Support, Healthy Relationships, CLEAR and other appropriate counseling interventions.
Determines client need for specialized services within or outside of the agency, such as medical treatment, psychiatric care, psychological testing as well as with other health-related organizations in accordance with the client's treatment plan and communicate all such actions to the psychosocial team as applicable.
Assesses clients in crisis for appropriateness of Baker Act proceedings, utilizes appropriate Baker Act documentation when necessary and coordinates with Police, Family and Other staff as required to place client when necessary.
Supervision:
Provides daily documentation of work performed (e.g. Informed Consents, Assessments, Treatment Plans & Reviews, Case notes, Discharge Summaries)
Provides clinical consultation to students/volunteers and Registered Interns as assigned by Manager.
Manages Resources:
Coordinates with client's case manager for client support services as needed.
Facilitates drug urinalysis for court mandated clients following agency procedures.
Coordinates court referred programs by writing reports and progress notes as required.
Inputs client information using specific software as required.
Provides clients with information about bill-coverage, services and procedures as required.
Performs quality assurance reviews monthly achieving a minimum score of 95%.
Participates in staff training sessions as required by the agency.
Community Involvement:
Participates in agency developmental activities like AIDSWALK Miami and events as required by agency.
Culture of Service: 3 C's
Compassion
โข Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
โข Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
โข Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
โข Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
โข Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP).
Contact Responsibility
Responsibility for internal and external contacts is important.
Physical Requirements
This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity and vision for close work. Frequent walking, standing and exposure to blood borne pathogens. Occasional bending, stretching/reaching, exposure to hazardous materials and driving may be required. Work is performed in office, virtual, and medical settings.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
Customer Service Supervisor
Service Supervisor Job 37 miles from Miami
As a Mechanical Claims Supervisor, we want an individual who can motivate and encourage participation to achieve company objectives concerning mechanical claims authorization, customer service delivery, and productivity. The supervisor will review results of key performance indicators and utilize reporting tools to identify opportunities to bring positive change, engaging with their teams, and staying in alignment with key business and operational initiatives.
The supervisor will also assist analysts in the resolution of difficult and complex automotive repair claim situations. Communicate effectively using verbal and written skills with retail and wholesale customers, Automotive repair facilities, and non-related parties both internally and externally. The supervisor will also be involved in projects at times that require initiative, follow through, and attention to detail. The supervisor is responsible for department goals and objectives and making recommendations to management to work towards continuous improvement.
Responsibilities:
Provide support as it relates to operational impacts of Mechanical Claims evolution with technology and how we support the way Automotive dealers/customers want to communicate with JM&A.
Provide leadership and development opportunities for associates. Ensure feedback, coaching and development is provided to associates on an ongoing and regular basis.
Continuously evaluate key performance indicators and associate related reporting tools, and observations of team to look for opportunities for process improvements
Maintain process, procedures, reporting to ensure efficiency and meeting of department performance objectives and service levels.
Ensure department impacts are known and communicated with teams.
Work on special projects as they relate to key initiatives and process improvements
Point of contact for escalations and claim disputes and must provide customer support and resolution to both customers and internal Field Representative
Monitor, review, and audit mechanical repair claims for proper claims adjudication based on vehicle service contract coverages and internal processes
Qualifications:
5+ years of experience in the Automotive repair Industry preferred
Understanding of JM&A Products and Services a plus
Demonstrated leadership skills and experience with leading groups through change using proven change management processes
Ability to work collaboratively across levels within the organization
Must possess strong analytical, critical thinking skills and as well as presentation skills
Proven ability to multitask and manage multiple tasks while driving results
Experience with contact center management using platforms such Alvaria, Ring Central, and Salesforce a plus
Proficient in the Microsoft Office Suite including Microsoft Teams (Excel, PowerPoint, Word etc.)
ยท Must be willing to support staff during hours of operation from 8am - 8pm EST, plus some Holidays and Saturdays
High school diploma or GED required
Automotive mechanical repair knowledge preferred
Bachelor's Degree a plus
Bilingual a plus
This is NOT a fully remote position; a weekly hybrid schedule is required.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
JM Lexus - Warranty and Service Supervisor
Service Supervisor Job 32 miles from Miami
We are seeking an experienced Warranty and Service Supervisor to manage warranty administration and claims processing in a high-volume environment. The ideal candidate will possess a strong background in warranty schedules and extended warranty programs, with a focus on accuracy and collaboration with accounting teams.
Responsibilities:
Administer and oversee warranty claims and service processes.
Manage warranty schedules and extended warranty programs.
Submit and track warranty claims efficiently.
Ensure accurate balancing of warranty-related financial accounts.
Collaborate closely with accounting to ensure timely posting of warranties and claims.
Qualifications:
Must have at least two years of dealership experience.
Proven experience in warranty administration, preferably with Toyota or Lexus.
Strong understanding of warranty schedules and extended warranty procedures.
Proficiency in managing high volumes of warranty claims.
Experience with GL accounts and financial balancing.
Excellent attention to detail and organizational skills.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
Supervisor - Enrollment Processing Services - 995616
Service Supervisor Job 25 miles from Miami
We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
Oversees the Enrollment and Processing Services (EPS) areas such as Mail, Sort, Research, Indexing, Data Entry, and Degree Conferral.
Job Category: Exempt
Hiring Range: $47,560.00
Pay Basis: Annually
Subject to Grant Funding? No
Essential Job Functions:
1. Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating, all in accordance with university policies and procedures.
2. Supervises staff responsible for the intake and sorting of mail, research, record creation, and quality control of documents; updates student records, validates documents received, and processes degree conferrals.
3. Reviews and monitors workflows/processes to ensure thoroughness and attention to detail in reviewing documents for accuracy, legibility, and other vital information.
4. Conducts quality control audits within assigned areas of responsibility.
5. Clarifies and interprets application of policies and procedures.
6. Recommends and implements improvements in procedures/systems.
7. Handles document inquiries from centers that cannot be resolved by other staff.
8. Sends notifications and correspondence to centers regarding submission of documents and information received.
9. Provides backup for scanning during peak periods.
10. Completes other projects as assigned.
11. Performs other duties as assigned or required.
Job Requirements:
Required Knowledge, Skills, & Abilities: Knowledge:
1. Basic knowledge of the Family Educational Rights and Privacy Act (FERPA) regarding student privacy and protection regulations.
2. Personnel and Human Resources - Working knowledge of principles and procedures for personnel recruitment, selection, training, and supervision.
3. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
4. English Language - Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
5. General knowledge of university policies and procedures.
6. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Speaking - Proficient skills in talking to others to convey information effectively.
3. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents.
4. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.
5. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
6. Time Management - Proficient skills in managing one's own time and the time of others.
7. Instructing - Proficient skills in teaching others how to do something.
8. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
9. Supervisory skills - Proficient supervisory, training and leadership skills, manage and motivate a large team.
Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
4. Ability to work in a culturally diverse environment.
5. Ability to set priorities and manage time effectively.
6. Ability to work evenings and weekends.
Physical Requirements and Working Environment:
1. Speech recognition - must be able to identify and understand the speech of another person.
2. Speech clarity - must be able to speak clearly so others can understand you.
3. Near vision - must be able to see details at close range (within a few feet of the observer).
4. Travel - must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.
Required Certifications/Licensures:
Required Education: Associate's degree or sixty (60) completed college credits hours.
Major (if required:
Required Experience: 1. Associate's degree or sixty (60) completed college credits hours and minimum four (4) years' experience with data entry and auding, preferably in an office setting,
* -OR-
Bachelor's degree and minimum two (2) years' experience with data entry and auding, preferably in an office setting,
2. Prior supervisory experience.
Preferred Qualifications:
1. Previous experience in an academic institution.
2. Knowledge and experience with Ellucian Banner software system.
Is this a safety sensitive position? No
Background Screening Required? Yes
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
Administrative Supervisor Nursing Admin Full Time Rotate
Service Supervisor Job 41 miles from Miami
A professional Registered Nurse who functions as a direct liaison between the physician, patient, community and all hospital departments to coordinate patient flow in the hospital. Assists in managing the delivery of patient care for administrative and clinical aspects to include organizing, developing, directing and assuring the delivery of cost-effective, quality patient care. Assists in the process which ensures that patient care is delivered in accordance with established hospital, State, Federal, Joint Commission (TJC), and ANA policies, procedures, regulations, ethics, and standards. Provides education to staff based on theoretical and clinical expertise. This position will have accountability during duty hours to ensure clinical resource and continuity of patient care.
**********
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Manager Acute Rehab Services
Service Supervisor Job 25 miles from Miami
Are you a Physical, Occupational or Speech Therapist looking to move to a warmer climate? There is an amazing opportunity is now available to work as a Manager Acute Rehab Services with an award-winning hospital along the south Florida Coast.
Become part of this nationally accredited not for profit hospital system that has served its community with outstanding quality care, delivered with compassion by caring professionals. This award winning hospital is known for its technologically advancements in care and has gained recognition for impeccable quality of care in numerous specialties - cardiovascular, orthopedic and neurosciences.
The Manager Acute Rehab Services will lead a multidisciplinary team of Physical Therapists, Occupational Therapists, Speech Pathologist and Therapy Aides. Responsibilities include staffing management, education, quality and performance improvement, budget management, accreditation and regulatory compliance and patient experience. The successful candidate will have a Bachelor's degree and be a licensed Physical Therapist, Occupational Therapist or Speech Pathologist.
Located along the beautiful southern Florida coast, this picturesque shoreline makes this area a beautiful place to live, work, and raise a family. The area is a cultural mecca, rich in world class culture with its beautiful architecture, history, art and museums. Close to a variety of exceptional dining experiences and active nightlife. If sports is your game, you are in luck as there are many university and professional sports venues. Limitless activities await you with both land and water sports. There is truly something for every age group to enjoy. Why not live where you vacation in this premier destination
The Manager Acute Rehab Services will be offered a competitive salary with a comprehensive benefits package. This hospital system offers amazing growth and advancement opportunities in this progressive, innovative hospital.