Customer Service Manager - State Farm Agent Team Member
Service Supervisor Job In Rochester, MI
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.
This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Manager - State Farm Agent Team Member
Service Supervisor Job In Grand Rapids, MI
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
ROLE DESCRIPTION: As an Assistant Manager with Jessica Fitzgerald State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Speak with prospects to quote their insurance and educate on insurance.
Help new customers through the sales process.
Provide excellent customer service to our customers.
Train and mentor customer service representatives.
QUALIFICATIONS:
1+ years of experience in customer service.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Bi-lingual Spanish speaking
Customer Service Manager - State Farm Agent Team Member
Service Supervisor Job In Grand Rapids, MI
Job DescriptionAbout the Agency & Agent: How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, and the ability to go SKY HIGH with your earnings? How about working in an office with regular incentives and contests that keep things fresh, and an encouraging and humorous office culture? If you've a mind to someday own your own office, you'll find the support you need to join our aspirant program and progress through the system to a place where that can happen for you. There aren't many places you can go to work as a salesman where you'd be encouraged by the owner to call in and ask random team members how much they enjoy working there, but I'm entirely confident you'll get some great responses should you choose to do that with my team before you put in your application.
Let me share a little bit about myself, first I am a proud dad to six beautiful kids and husband for 22 years to a wife whom I adore. My wife works alongside me, part-time, as the head over my service team, and my oldest son works now as one of my salesmen. My family is involved in the community and attends church on the NE side of Grand Rapids. We are passionate about foster care and adoption. Weve fostered over ten kids in the last ten years and in the process, we were blessed with three boys to adopt! (Adoption blesses both the kids and the families they are a part of.)
My career background, before I became the owner of two State Farm offices, was in banking and finance. I've always loved helping people with investing and planning for retirement, and I'm a Chartered Financial Consultant. The unexpected passing of a dear friend, and the crisis that occurred because of inadequate life insurance is really what propelled me into the insurance industry and gave me a passion to make sure that people take life insurance seriously.
ROLE DESCRIPTION:
As Customer Service Manager - State Farm Agent Team Member with Robert McDougall - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Robert McDougall - State Farm Agent is eager to bring aboard your collaborative presence.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS:
Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented
Experience in managing customer service preferred
Proactive in problem-solving
Able to work in and manage a team environment
Able to coordinate and collaborate with others to achieve agency goals.
Able to succeed in a fast-paced environment
Able to obtain Property and Casualty License
Able to obtain Life and Health License
BENEFITS:
401k
Salary plus commission/bonus (Base salary of 40-45k plus bonuses)
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Customer Service Manager - State Farm Agent Team Member
Service Supervisor Job In Taylor, MI
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Manager with Amy Bordes State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
QUALIFICATIONS:
5+ years of experience in customer service, with 2+ years in a managerial role.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Customer Service Manager - State Farm Agent Team Member
Service Supervisor Job In Village of Clarkston, MI
Job DescriptionBenefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Tony Volante - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the office team and daily operations.
Develop and implement policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor new and current employees.
QUALIFICATIONS:
3+ years in sales/customer service preferred.
Prior experience in a managerial role preferred.
Strong leadership and organizational skills.
Excellent communication and problem-solving abilities.
Customer Service Manager - State Farm Agent Team Member
Service Supervisor Job In Williamston, MI
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service (Appointment Setting)
Service Supervisor Job In Ypsilanti, MI
Job Description
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
Do you want to be a superhero that homeowners look up to? We're looking for a champion in our contact center to answer the call (literally!) and be the friendly face (well, voice) behind keeping homes comfortable year-round. From leaky faucets to temperamental thermostats, you'll be the calming presence guiding customers through scheduling repairs, answering questions about heating, cooling, plumbing, and electrical woes, and ensuring their homes run smoothly. Think of your favorite superhero, but instead of fighting crime, you're defeating nightmares in home maintenance! Ready to be a customer service hero? Suit up and apply today!
This is a work-at-home position for individuals living in the state of Michigan.
Qualifications
Previous 1 year customer service or customer support experience required
Previous 1 year call center or office background experience required
Technical savvy (able to toggle between multiple browsers & systems using dual monitors
Previous remote work from home experience preferred
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and enthusiastic verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Responsibilities
Answer phones, schedule customers for service visits and assist customers with any/all inquiries. Provide focused, informed communication with confirmation of accuracy while setting and delivering expectations
Provide customer service relating to contract sales, sales promotions, and offers.
Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
Setup maintenance contract or extended warranties in the Del-Air computer database.
Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans etc.
Ensure that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Equipment Provided - Equipment will be shipped to you.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.
Pay & Benefits
Starting pay - $14.50/hour, plus shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 8:00am-6:30pm (EST) ; Work Days - Mon-Fri + Every Other Weekend (Will have 2 days off during the week when weekend worked)
Paid Training - typically 2 weeks in length from 9:00am-6:00pm (EST)
Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days - click to see benefits-at-a-glance
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.
NOT YOUR ORDINARY CALL CENTERᵀᴹ
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Insurance Customer Service Manager
Service Supervisor Job In Rochester Hills, MI
Job Description
Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA.
If you have a knack for creative problem-solving, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly. The ideal candidate will oversee our customer service department. Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987.
As an independent agency, we provide customers with the most comprehensive and cost-effective insurance policies available.
Benefits we offer include: Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, with a 401(k) Profit Sharing Plan, Opportunities for professional growth and advancement, with the possibility of a higher salary based on experience. Don't miss the chance to be part of our team and make a difference in the insurance industry!
Compensation:
$65,000 - $85,000 yearly
Responsibilities:
Showcase deep knowledge of insurance policies, industry regulations, and best practices to provide precise information and service to clients in Rochester Hills, MI, USA.
Cultivate strong relationships with customers through exceptional communication skills to ensure their utmost satisfaction.
Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates.
Evaluate and assess employee performance, setting up development objectives to enhance their skills and competencies.
Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows.
Identify operational shortcomings and devise strategies to enhance customer service and streamline operations.
Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency.
Foster the professional growth of each team member, aiding them in achieving their career aspirations.
Qualifications:
The ideal candidate should possess a bachelor's degree from a college.
A minimum of five years of experience in customer service within the commercial insurance industry is required.
Holding a Michigan PC Insurance License is preferred.
Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360) is necessary.
About Company
Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.
We also offer the following benefits:
Medical, Dental & Vision Insurance Package
Disability and Life Insurance Package
Paid Vacation & Holidays
410k Profit Sharing Plan
Career Advancement Opportunities
Higher compensation is negotiable based on experience.
Applicants must complete assessment to be considered.
Customer Service - Self Storage Manager
Service Supervisor Job In Warren, MI
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $15.50 Per Hour
Our Benefits
Total Rewards package available to our team:
We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance, and exclusive vendor discounts
Mileage reimbursement is provided when traveling between properties or other work-related tasks
On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
Our Property Managers have the opportunity to earn performance-based bonuses!
Job Description
Our Property Managers get to work independently at multiple locations; spending time both inside and outside
We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
REFD0176
Customer Service Manager
Service Supervisor Job In Romulus, MI
Job Description
PURPOSE: The Customer Service Manager is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.
JOB SUMMARY: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.
ESSENTIAL FUNCTIONS:
Serve as primary relationship liaison between HLSG and assigned customer partners.
Act as intermediary for all issue resolution between operations team and customer.
Provide weekly and monthly reporting and commentary to customers on a regular basis.
Compiles weekly and monthly volume, soil to clean, and PPAPD reports.
Reviews and interprets report data to identify opportunities for linen utilization savings.
Proactively monitors dashboards and reports to identify potential challenges.
Meets regularly with Customers to review data and utilization initiatives.
Provides on-site rounding and best-practices training to customers’ end user staff.
Regularly conducts on site rounding to review on site inventory, par levels, department stocking, etc. and identifies instances of linen misuse.
Conducts training activities such as linen committees, linen awareness days, etc. to promote best practices in Linen Management and infection prevention.
Fosters a hospital culture focused on linen awareness and management.
Partners with other CSMs to conduct linen inventories when necessary.
Works cooperatively with General Managers to optimize efficiencies.
Responsible for same store sales activities to grow revenue streams within existing customers.
Ensures compliance with all Linen Service Agreements. Billing, expiration, service levels, etc.
Assists CSM team with group projects such as installations, inventories, training, tours, etc.
Establishes visually manageable linen rooms within customer locations.
Works collectively with customer and plant to maintain inventory levels within hospitals.
Consults with customer to ensure compliance with all safety and infection prevention measures.
Assists in completion of renewal proposals, RFPs, or any other client projects in the territory.
Other Essential Functions as needed.
JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:
Be able to read and write English.
Must be able to accurately perform simple mathematics.
Understand and observe all safety guidelines and recommendations.
Must be able to communicate with customers and employees effectively and professionally.
Excellent interpersonal, negotiation, and conflict resolution skills.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Ability to multi-task and prioritize tasks in a fast-paced environment.
Must be proficient in Excel, Google. Power Point and MS Word.
Ability to act with integrity, professionalism, and confidentiality.
Be able to follow directions given by managers.
Possess and maintain a positive well-balanced attitude.
Social Channel Customer Service Lead
Service Supervisor Job In Grand Rapids, MI
Job DescriptionChervon is one of the world’s largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.
Summary of Responsibilities:
The Social Channel Customer Service Lead is responsible for being highly detail-oriented and efficient while working in a fast-paced environment. The ideal candidate will proactively manage all types of consumer inquires on social media, helping to define, implement, and continuously improve our approach to consumer engagement. The role will work closely with the Customer Service Social Team Lead to moderate social platforms in a professional manner for various brands.
Duties and Responsibilities:
Consumer Engagement
Quickly scan content and provide both positive and constructive feedback to help consumers resolve their issues or inquiries.
Maintain a comprehensive understanding of products and services to provide accurate information and solutions to consumers.
Proactively identify potential consumer issues and work to address them, ensuring smooth and efficient interactions.
Platform Moderation
Efficiently manage time and prioritize tasks across multiple social platforms, ensuring timely, accurate, and brand-aligned responses.
Demonstrate strong writing skills, crafting creative, unique, and professional responses that maintain brand consistency.
Engage with consumers by identifying common concerns and effectively communicate known issues to the Social Team Lead for resolution.
Collaboration:
Exhibit the ability to work within a team environment while also demonstrating the ability to work independently, balancing individual contributions with collective goals.
Work Closely with our IT team to ensure our CRM systems are leveraging the various enhancements to interact through chat, web to case, and social media successfully.
Supports leadership and cross functional teams in various internal improvement projects and initiatives, contributing to team objectives and organizational goals as needed.
Continuous Improvement:
Identify opportunities for process improvement and automation to increase overall team efficiency and enhance consumer experiences.
Regularly monitor and analyze social media trends and metrics to identify opportunities for innovation and engagement strategies.
Reporting
Analyze and report on various social media trends to track consumer behavior and improve engagement across all social platforms.
Education and Experience Requirements
Bachelor’s degree in business administration or technical education.
Minimum 2-3 years of experience within a busy customer care center dealing with customers on social media preferred.
Familiarity with outdoor power equipment, power tools or a major consumer product preferred.
Strong process orientation and experience in knowledge management is a plus.
Experience with CRM systems and BI tools.
Basic understanding of safety, i.e., OSHA, DOT, HAZMAT, and FDA regulations is a plus.
Bilingual English/Spanish or English/Chinese is a plus.
Ability and availability to work irregular or extended hours including nights and weekends as needed.
Skills:
Strong problem-solving skills and a proactive approach to overcoming challenges.
Creative thinking and the capacity to offer innovative solutions.
Proficient in IT and social media platforms, with the capability to manage electronic data effectively.
Understand the tie between people, process, and technology.
Excellent communication skills, both oral and written.
Time management and organizational skills with the ability to work in a fast-paced environment.
The ability to work independently and as a part of a team.
Supervisory Responsibilities:
This is an individual contributor role.
Work Environment:
Physical Demands
Sitting for long periods of time
Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.
We think Chervon is a great place to work! Be part of our new future!
Better Tools. Better World.
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Servicing Manager
Service Supervisor Job In Ann Arbor, MI
Job Description
We are seeking a Loan Servicing Manager to join a financial insitute on Ann Arbor, Michigan. Thos person will be responsible for managing the functinging of the loan servicing process, creating imporvements, verifiying reports, and other duties as assigned. The ideal candidate will have 3+ years fo experience, GNMA, FNMA, FHLMC knowledge, and Encompass knowledge. Apply now for consideration!
PRIMARY POSITION-SPECIFIC RESPONSIBILITIES
Manage day-to-day functioning of the loan servicing and improve processes when necessary;
Use company data to better control operating costs and implement updated procedures/policies in order to reach quality targets and service expectations;
Apply extensive knowledge of operations management to improve profitability;
Over-site of sub-servicer to ensure compliance with servicing agreements;
Transfer loan data and verify reports for completeness and accuracy;
Collaborate with team members to resolve delinquent loans;
Form and manage a network of external vendors while building relationships;
Monitor servicer cash flow, reporting, and credit risk mitigation;
Provide escrow servicing, escrow analysis, and escrow disclosure statements;
Assist with account reconciliation as needed;
Prepare and post borrower payment deposits;
Complete daily/weekly/monthly reporting requirements;
Monitor work volumes and forecast for future needs;
Handle servicing related audits and develop state/federal filing requirements deemed necessary by compliance;
Stay up-to-date with compliance regulations;
Complete other duties as assigned.
PREFERRED EDUCATION AND ESSENTIAL SKILLS/EXPERIENCE
3-5 years loan servicing experience;
Must be familiar with GNMA, FNMA, FHLMC;
Understanding of loan servicing requirements for investors;
High level of customer service;
Bachelor’s degree or equivalent combination of education and industry experience;
Demonstrate leadership with the ability to resolve problems and exercise sound decisions;
Comfortable multi-tasking in a rapidly changing environment;
Experience with Encompass is preferred;
Keen attention to detail.
Customer Service Manager
Service Supervisor Job In Chelsea, MI
Job Description
Famous is looking for a Customer Service Manager at our Chelsea, MI location (MUST BE ABLE TO TRAIN AT OUR TOLEDO, OH LOCATION). The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.
Primary Job Responsibilities
Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
Use material handling equipment and/or ladders to pull customer parts orders.
Oversee the work of branch associates, ensuring they are properly trained.
Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
Customer Service Experience
Warehouse Experience
Ability to lift 50 lbs.
Ability to stand on feet for majority of an 8 hour day
Ability to work in a fast-paced environment
Preferred but not Required Experience and Skills
Distribution and/or wholesale experience
HVAC/ Plumbing/Building Products knowledge
Forklift experience
Experience using RF Scanners
What Makes Us Famous!
Health, Vision, and Dental Insurance
Paid Time Off (Vacation and Holidays)
Paid Maternity and Paternity Leave
401K Employer Match
Bonus Opportunity
Strong Culture through our 40 Fundamentals
Family Atmosphere
Health and Wellness Coaching
Fitness Reimbursement Program
Associate Referral Bonus Program
Learning and Development Opportunities
Leadership Development Program
Career Growth Opportunities
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (***************************************************
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
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Open Position-Cleaning Support Supervisor 5pm-12am Lansing and Surrounding area
Service Supervisor Job In Lansing, MI
Job Description
At Clean Team we take great pride in our work and strive to meet and exceed our clients' expectations. To get there, it takes outstanding, driven and organized leaders to manager our accounts and coordinate team members. That's where you come in!
As a Support Supervisor at Clean Team, you will be responsible for the day-to-day operations of your assigned area. We are currently looking for Support Supervisors.
You will fit in at Clean Team if: You are devoted to providing our customers with the highest quality service
You are hardworking, a gracious team member and able to get down to the nitty-gritty
You are looking for an opportunity to work independently utilizing your leadership skills
We rely on our Support Supervisors to:
Oversee the quality of services provided to customers and secure customer retention
Control labor and supply costs
Identify areas where further training is necessary and identify and retain all-star employees
Deliver product and ensure each account is adequately stocked
Work together with upper management to provide effective communication
Manage your time and prioritize a nightly agenda
Job Qualifications:
Skilled at making quality decisions
Ability to give and receive feedback and effectively apply solutions to resolve issues or manage conflict
Capability to create a game plan for each evening and week by using effective time management and scheduling
We offer our Support Supervisors
Opportunity for advancement
Competitive compensation
mileage reimbursement program
On-Going Training
Uniforms
Clean Team is a regional commercial janitorial company that has been in business for 25 years and counting. Each year our team is consistently growing and expanding.
Job Type: Part time
Required experience:
Supervisor: 1 year
Requirements:
Driver's License
Can Pass a background check
Reliable Transportation
Proof of Car insurance
Willing to travel around the Lansing and surrounding areas
Willing to have an open availability for some Saturdays (If needed)
48906,48910,48911,48912,48915,48917,48823,48840,48864
Job Posted by ApplicantPro
Supervisor of the CIS Learning Center
Service Supervisor Job In Flint, MI
Job Description
Come join our team and make a difference in the lives of those in our community! Genesee Health System (GHS) is looking for energetic and caring people to join our dynamic team.
We value our staff and think they deserve the best! Medical, vision and dental benefits available at no premium for our staff and their dependents. We also provide an annually loaded HSA of up to $2,300, a 5% match towards your retirement, generous paid time off (19 ½ days per year) AND 13 paid holidays.
GENERAL STATEMENT OF DUTIES:
Under the direction of the Children’s Integrated Services Learning Center Director or designee, performs administrative, clinical and professional tasks in the training, supervision and management of staff who provide ABA services to children with Autism and their families; provides clinical supervision, staff development, mentoring and training; maintains model fidelity; works as a member of the clinical team; conducts assessments, completes reports; provides ABA services to children and families; performs related work as required. BCBA Supervisors provide supervision to non-BCBA/Analyst Trainee staff as assigned.
MINIMUM REQUIREMENTS:
Board Certified Behavior Analyst (BCBA) granted by the Behavior Analysis Certification Board AND three years of experience as a BCBA providing behavioral assessment and behavior analytic interventions to children with a diagnosis of autism spectrum disorder.
ADDITIONAL REQUIREMENTS:
Must have a valid Michigan driver’s license, current automobile insurance and own transportation or the use of a vehicle during working hours. Must have the ability to physically perform the tasks. Will work evenings and may work some weekends as needed.
PREFERENCES:
Prior experience training staff in principles of applied behavior analysis
Prior supervisory or management experience
Veterans must submit Form DD214 to determine eligibility for Veterans’ Preference
Interested applicants must clearly show they meet the minimum qualifications.
Resume must include the following information: Name of employer, month/year you were hired, month/year you left, if the position was part-time or full-time, and the job duties you performed while in the position.
BARGAINING UNIT: NON-UNION
FLSA STATUS: EXEMPT
Hospitality Customer Service Manager
Service Supervisor Job In Franklin, MI
Job Description
The Hospitality Customer Service Manager is responsible for facilitating smooth business operations, communicating cross-functionally to convey important updates promptly, and following established company standard operating procedures.
Hospitality Customer Service Manager Summary:
The Hospitality Customer Service Manager is responsible for representing the company’s brand image and delivering exceptional leadership. This entails delivering the best possible customer service outcomes, managing omnichannel communication with internal and external stakeholders, resolving problems as they arise, and completing all assigned tasks satisfactorily. The Hospitality Customer Service Manager will undergo an extensive “manager in training” onboarding process, then will be placed into a leadership role that best suits their strengths based on business needs and individual performance.
Supervisory Responsibilities:
Yes, upon completion of training and based on specific job assignments.
General Duties/Responsibilities:
Undergo “manager in training” onboarding process to develop a well-rounded understanding of the Company’s operations;
Maintain the highest level of communication standards;
Regularly review and analyze data across multiple internal systems;
Work closely with others internally and externally to fulfill guest needs;
Proactively serve as a subject matter expert to anticipate and manage customer expectations;
Handle guest complaints and disputes following the instant pacification procedures;
Resolve all client complaints as received, whilst upholding all department standards;
Reporting to upper management to keep them informed on major updates, problems, and suggestions for improvement;
Complete timecard review and approvals for hourly department employees via ADP Workforce Now;
Manage daily department attendance for employee to ensure proper staffing levels and task coverage;
Administer coaching and disciplinary action to employees who are not performing to Company standards;
Independently contribute to the company’s daily operational needs and support after-hour demands as assigned (evening and weekend accessibility required, includes working rotating “Manager on Duty” or “MOD” shifts);
Maintain reliable availability and be accessible to promptly attend to business needs;
Maintain regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures; and
Perform all daily duties as assigned by the Executive Management Team.
Required Skills/Abilities:
Expert understanding of clerical and administrative procedures.
Excellent written and verbal communication skills.
Active listening and interpersonal skills.
Excellent attention to detail.
WOW service mentality.
Ability to solve problems as they arise and maintain confidentiality.
Ability to manage employees while still completing individual duties.
Ability to manage a high-functioning email inbox with all responses issued within 24 hours.
Ability to coach and discipline employees as appropriate and necessary.
Basic computer skills and ability to adapt to new software.
Familiarity with customer service expectations.
Demonstrates initiative and leadership qualities.
Education and Experience:
Bachelor’s degree or higher preferred; Associate’s degree required.
1-3 years prior office/hotel management experience, or relevant mix of administrative and leadership duties.
Preferred field of study: sports management, hospitality and tourism management, exercise science, business administration, management and organizational leadership, etc.
Related job titles: Front Office Manager, Assistant General Manager, General Manager, Front Desk Supervisor, Sales Manager, Hospitality Intern, Call Center Manager, Event Planning Supervisor, Guest Operations Team Lead, etc.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must see in normal visual range, with or without correction.
Must hear in the normal audio range, with or without correction.
Must be able to handle stressful situations and maintain strong mental acuity.
Must be able to adequately move around the office setting, with or without correction.
Trait – Professional Impact
Job Function:
Administrative, Customer Service, Management
On Call Weekend Services Manager
Service Supervisor Job In Grand Rapids, MI
Job Description
Status: Part-time Position – Non-Exempt
Hours: Friday 5:00 PM – Sunday 5:00 PM; This position is designed for individuals looking for flexible work opportunities without guaranteed hours. As an on-call team member, you may have the chance to work approximately one weekend per month, covering open shifts as needed. Holiday and vacation coverage may also be requested. Shifts may be available but are not guaranteed, making this a perfect role for those seeking supplemental income. Attendance is required at staff meetings, occurring once every other month from approximately 5 pm – 7 pm.
Pay Stipend: $675 per weekend worked | Hourly rate of $17 for hours worked outside of the weekend.
Position Overview: The Weekend Services Manager is responsible for maintaining House operations during the weekend. Primarily, the responsibility of the Weekend Services Manager is to ensure a welcoming, safe, and clean atmosphere in which RMHC West Michigan guests receive the rest and care needed to support their hospitalized children. The Weekend Services Manager oversees facilities, housekeeping, meal and pantry management, administrative duties, and other house operations that occur over the weekend.
Weekend Services Manager Responsibilities:
Guest Services:
Encourages and facilitates a sense of community and a restful atmosphere by remaining visible, accessible, and approachable to guests. Ensures guest requests are processed promptly.
Identifies special family situations and notifies the Family Services Manager as appropriate. Deescalates conflict as necessary.
Completes detailed and timely clerical and administrative duties, including but not limited to shift notes, family paperwork, data entry, roster updates, and other projects as assigned by the Family Services Manager or other team members.
Supports occupancy management through room turnover, coordinating check-ins, house orientation, check-outs, and maintaining all necessary recordkeeping related to these tasks.
Supports execution of evening meals for families and assists in food pantry inventory management and monitoring supply levels for replenishment.
Welcomes, manages, and supervises weekend volunteers working alongside the Volunteer Coordinator.
Facilities:
Executes emergency response procedures, including weather emergencies and troubleshooting maintenance and facility-related issues.
Reports damage and repairs needed to the Family Services Manager in a timely fashion.
Ensures house security by completing regular building walk-throughs and security checks and maintaining the security of House entrances.
Maintains clean, comfortable living and office spaces by cleaning common areas of the House, assisting with House laundry, emptying trash and recycling bins, and restocking supplies as needed.
Assists in tracking incoming in-kind donations and storing items.
General Responsibilities:
Demonstrates knowledge and understanding of RMHC West Michigan policies and procedures.
Participates in all scheduled staff meetings and trainings.
Contributes to RMHC West Michigan team efforts by maintaining positive, supportive, and flexible working relationships with fellow staff and volunteers.
Performs other duties as assigned.
Proven excellence in organization, prioritization, and attention to detail are essential.
Punctual, reliable, supportive, and trustworthy team player, maintaining a positive attitude.
Able to work effectively with diverse populations and teams.
Poised and diplomatic in stressful situations. The ability to de-escalate conflict is essential as families face healthcare crises. Demonstrating empathy for families is essential.
Sound decision-making, flexibility, and problem-solving skills.
Excellent verbal and written communication skills.
Able to self-initiate and work independently.
Experience with household or hospitality management, environmental services, residential programs, or human services preferred.
2-4 years of professional experience preferred.
Weekend Services Manager Qualifications:
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is regularly required to walk, sit, and stand.
The employee is required to execute our emergency protocols including walking two flights of stairs to help with evacuation.
The employee is required to transfer house laundry between washers and dryers, fold and put away laundry.
The employee is required to transport and dispose of trash into the dumpster and recycling bins.
The employee is required to move family meals including arranging them on multiple shelves in the garage freezer.
The employee is required to pull items from shelves for restocking.
The employee will be required to lift up to 25 pounds.
The vision requirements include close, distance, peripheral, and depth perception.
Equal Opportunity Employer
Customer Service - Self Storage Manager
Service Supervisor Job In Dearborn, MI
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $15.50 Per Hour
Our Benefits
Total Rewards package available to our team:
We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance, and exclusive vendor discounts
Mileage reimbursement is provided when traveling between properties or other work-related tasks
On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
Our Property Managers have the opportunity to earn performance-based bonuses!
Job Description
Our Property Managers get to work independently at multiple locations; spending time both inside and outside
We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
REFD0175REM1
Open Position-Cleaning Support Supervisor 5pm-12am Lansing and Surrounding area
Service Supervisor Job In Lansing, MI
Job Description
At Clean Team we take great pride in our work and strive to meet and exceed our clients' expectations. To get there, it takes outstanding, driven and organized leaders to manager our accounts and coordinate team members. That's where you come in!
As a Support Supervisor at Clean Team, you will be responsible for the day-to-day operations of your assigned area. We are currently looking for Support Supervisors.
You will fit in at Clean Team if: You are devoted to providing our customers with the highest quality service
You are hardworking, a gracious team member and able to get down to the nitty-gritty
You are looking for an opportunity to work independently utilizing your leadership skills
We rely on our Support Supervisors to:
Oversee the quality of services provided to customers and secure customer retention
Control labor and supply costs
Identify areas where further training is necessary and identify and retain all-star employees
Deliver product and ensure each account is adequately stocked
Work together with upper management to provide effective communication
Manage your time and prioritize a nightly agenda
Job Qualifications:
Skilled at making quality decisions
Ability to give and receive feedback and effectively apply solutions to resolve issues or manage conflict
Capability to create a game plan for each evening and week by using effective time management and scheduling
We offer our Support Supervisors
Opportunity for advancement
Competitive compensation
mileage reimbursement program
On-Going Training
Uniforms
Clean Team is a regional commercial janitorial company that has been in business for 25 years and counting. Each year our team is consistently growing and expanding.
Job Type: Part time
Required experience:
Supervisor: 1 year
Requirements:
Driver's License
Can Pass a background check
Reliable Transportation
Proof of Car insurance
Willing to travel around the Lansing and surrounding areas
Willing to have an open availability for some Saturdays (If needed)
Job Posted by ApplicantPro
Manager of Autism Services
Service Supervisor Job In Flint, MI
Job Description
Under the direction of the Director of Autism Center or designee, performs administrative, clinical and professional tasks in the supervision and management of staff who provide clinical assessments and ABA services to individuals diagnosed with Autism Spectrum Disorder (ASD) and their families; provides clinical supervision, staff development, mentoring and training; maintains model fidelity; works as a member of the clinical team; conducts assessments and reports; provides direct assessment and ABA services to consumers and families; performs related work as required.
Minimum Requirements:
Educational Requirements
Year(s) of Experience
Master’s in human services related field (e.g., Human Services, Child Development, Applied Behavior Analysis, Psychology, Social Work, Education, etc.).
Three years working with individuals diagnosed with Autism Spectrum Disorder (or related diagnosis) in the provision of Applied Behavior Analytic services AND a minimum of two years of supervisory experience.
Additional Requirements:
Must be willing to work flexible hours including occasional weekends, holidays, or irregular hours.
Must have a valid Michigan Driver’s License, current automobile insurance, and the use of personal vehicle
during work hours. Employee must maintain valid licensure to retain employment.
Ability to physically perform the tasks.
Ability to provide administrative supervisory coverage for children’s services programs
Preferences:
Board certification or clinical licensure in professional field of practice.
Experience with program development, including creation of policy, procedures, and/or workflow processes.
Veterans must submit Form DD214 to determine eligibility for Veterans’ Preference
Interested applicants must clearly show they meet the minimum qualifications.
Resume must include the following information: Name of employer, month/year you were hired, month/year you left, if the position was part-time or full-time, and the job duties you performed while in the position.
BARGAINING UNIT: NON-UNION
FLSA STATUS: EXEMPT