Service supervisor jobs in Montana - 204 jobs

Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Service supervisor job in Helena, MT
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$72k-91k yearly est. 5d ago

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Director Perioperative Services
Surgery Partners Careers 4.6
Service supervisor job in Great Falls, MT
At the Great Falls Clinic Hospital, we pride ourselves on providing high quality care and exceptional service to our patients. Here you will find excellent nurse to patient ratios. This allows us to provide more personalized care and create stronger connections. You will discover a culture of teamwork, compassion, and an opportunity for professional growth. POSITION OVERVIEW: Responsible for delivery of quality patient care that promotes safety and well-being of patients. Plans, directs, coordinates and evaluates the overall Perioperative and nursing practice and administrative activities. Organizes, plans and directs nursing service functions and activities. Is responsible for Perioperative Services program development, policies and procedures of nursing care and staff education and competency development. Ensures compliance with nursing care standards established by commissions, federal, state and local regulatory agencies and adherence to institutional objectives and policies pertaining to nursing. Maintains open communication with all staff to promote improvement in performance. This position requires a sound knowledge of nursing and management practice and exceptional demonstrated leadership abilities. receives direction from: Hospital CNO and Medical Director. EDUCATION: Bachelor of Nursing Degree, preferred EXPERIENCE: Minimum of 2-5 years experience in the Operating Room/Perioperative setting Minimum of 2-5 years of progressively higher supervisory/administrative/management experience LICENSE/CERTIFICATIONS: Current Montana RN Licensure KNOWLEDGE/SKILLS/ABILITIES: Requires knowledge of federal and state regulatory agency standards related to perioperative areas. Cognitive and technical knowledge and the ability to progressively manage care delivery across the continuum of care within the perioperative setting. Knowledge of basic nursing principles and procedures, AORN standards, ASPAN standards, and principles of asepsis. Coaching and counseling of subordinates; time management; and delegation. Interviewing and strong human resource as well as exceptional communication skills required. NOTICE OF PRE-EMPLOYMENT SCREENING REQUIREMENTS: If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Drug Screening Health and Immunizations Screening ABOUT US: In 1917, four visionary medical leaders opened a world-class comprehensive health care center, with an integrated team of specialists and a personal approach to wellness - far from an urban center. Today, we are focused on becoming Montana's healthcare provider of choice. We are committed to recruiting the most contemporary medical staff, harnessing the power of the latest medical technologies, continually striving for advancement, and above all, working as a team to meet the health needs of the 250,000 residents living in our 17 local counties. Our vision is to be the healthcare provider of choice for patients and the workplace of choice for staff and providers. We will achieve this vision by committing to a culture of integrity and safety, evidence based exceptional care, compassionate customer service, great work environment and innovation/technology. ABOUT GREAT FALLS: Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and Great Falls Clinic Hospital are for you. We would love to hear from you and discuss this opportunity. EQUAL OPPORTUNITY EMPLOYER: Great Falls Clinic, LLC is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
$111k-157k yearly est. 5d ago
Director, SUD and Crisis services
Western Montana Mental Health Center 3.5
Service supervisor job in Missoula, MT
Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? If you want to join a team where community is at the heart of what we do, come join the WMMHC team and make a difference! Visit our career center at ***************************** today! DESCRIPTION: Director of Substance Use Disorder and Crisis Services Location: Missoula, MT Annual Salary: $85985.00 - 116,333.00 DOE/DOQ Closing Date: Open until filled; application review will begin immediately The Director of Substance Use Disorder and Crisis Services is responsible for overseeing and managing all clinical and operational functions within the Substance Use Disorder and Crisis programs. This position provides leadership, supervision, and direction to clinical and support staff, ensuring the delivery of high quality services that meet the needs of clients and the community. The Director of Substance Use Disorder and Crisis ensures a multidisciplinary approach to process improvement and service accountability. Full-time employees are eligible to participate in a comprehensive employee benefits program that includes paid time off, health insurance, life and long-term disability insurance, health and dependent care reimbursement accounts, a 403 (b) retirement account with a company match, and other voluntary coverage options. JOB QUALIFICATIONS: The Director of Substance Use Disorder and Crisis Services will have advanced knowledge of Substance Use Disorders and Crisis programing. They will have experience managing employees, implanting clinical policies, procedures, and protocols, departmental budgets, collaborating with other departments and community members, and ensuring clinical services are delivered in a person- centered, culturally competent, and trauma-informed manner. Minimum Qualifications: Graduation from an accredited college with a Master's Degree in Social Work, Counseling, Psychology, or related field. Valid MT Licensure as a Licensed Clinical Social Worker (LCSW), Licensed Clinical Professional Counselor (LCPC) or equivalent. Valid Licensure as Licensed Addiction Counselor required. Minimum of five (5) years of experience in the field of behavioral health services. Minimum of three (3) years of supervisory/leadership experience. Ability to pass a background check upon offer of employment Current expertise in de-escalation techniques Valid current driver's license with good driving record. If you have questions or wish to review the job description and summary of benefits, please email *****************.
$86k-116.3k yearly Auto-Apply 60d+ ago
Dining Services Supervisor
Forefront Healthcare
Service supervisor job in Billings, MT
Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience. Job Description Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT . In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role , setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
$22-25 hourly 1d ago
Culinary Services Supervisor Full-Time, Billings, MT
Msccn
Service supervisor job in Billings, MT
Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT. In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role, setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
$22-25 hourly 2d ago
Dining Services Supervisor
Forefront Healthcare & Culinary Services
Service supervisor job in Billings, MT
Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care. With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience. Job Description Are you a passionate culinary professional with proven leadership experience? Forefront is seeking a Dining Services Supervisor to oversee dining operations at two senior living communities in Billings, MT. In this role, you will lead and support a dedicated dining team, ensure high-quality meal preparation and service, and create a warm, welcoming dining experience for residents and guests. You will play a key front-of-the-house leadership role, setting service standards and ensuring exceptional customer service at every meal. The Dining Services Supervisor will work closely with client partners to align dining services with community expectations and standards, and will manage and coordinate catering services for events, meetings, and special functions. The ideal candidate thrives in a fast-paced environment, values teamwork, and takes pride in delivering nutritious, well-prepared meals paired with outstanding hospitality. If you are committed to excellence in customer service and enjoy making a meaningful impact through front-of-the-house leadership and hospitality, we'd love to hear from you. Benefits Offered: Medical, Dental, Vision, Company Provided Life Insurance, and 401K w/Company Match! Vacation, Sick Leave, and 6 Paid Holidays! (FT only) Employee Assistance Program! Pharmacy Benefit! On Site & Discounted Childcare! Pay Range: $22.00-$25.00 Position Summary The Culinary Services Supervisor ensures the smooth operation of the culinary department in accordance with current applicable federal, state, and local standards, regulations, and facility policies. This role is critical in providing high-quality meals to residents, maintaining dietary standards, and fostering a safe and supportive environment for both residents and staff. The Culinary Services Supervisor will oversee culinary staff, assist with food ordering and inventory management, and ensure that all food is prepared and served according to established guidelines. Essential Job Functions Coordinate food preparation and meal service, ensuring that the nutritional needs and dietary restrictions of senior residents are met. Ensure customer satisfaction. Supervise and direct culinary staff, filling positions as necessary, and ensuring that staffing levels are adequate during all shifts. Ensure that portion sizes, recipes, and menu plans are followed to meet both nutritional and resident satisfaction standards. Monitor the temperature of hot and cold foods throughout preparation and service to ensure safety and compliance with food safety regulations. In the absence of the Chef/RED, assist with food product inspections, receiving deliveries, and ensuring proper storage of supplies and food products. Lead culinary staff in the absence of the Chef/RED, ensuring that all tasks are completed according to plan and that food safety standards are upheld. Maintain knowledge of all relevant federal, state, and facility-specific rules, regulations, and policies to ensure a safe dining environment for residents. Understand and follow the facility's fire and disaster plans, ensuring culinary staff is well-prepared for emergencies. Support other culinary-related duties as assigned by the Chef/RED. Qualifications Qualifications At least two (2) years of food service experience, preferably in a senior living or healthcare setting. Strong knowledge of quantity food preparation, special diets, and portion control in a senior living or healthcare environment. Ability to read, understand, and follow recipes, diet orders, and work assignments. Must have the flexibility to work hours outside the regular schedule, including in emergency situations or to cover staff absences. Patient, compassionate, and able to communicate effectively with residents, families, and staff. Ability to handle the physical demands of the job, including lifting and carrying up to 75 pounds, standing for extended periods, and working with cleaning chemicals. Education Requirement High school diploma or equivalent preferred. Additional education in quantity cooking or therapeutic diets is a plus. ServSafe Food Protection Manager Certification (must be obtained within 90 days) Competencies Customer Service Oriented: Ability to interact with residents and families in a warm, friendly, and professional manner. Basic Food Preparation Knowledge: Understanding of senior nutrition and the ability to prepare and serve meals according to dietary needs. Sanitation and Safety Practices: Adherence to food safety standards and sanitation protocols. Thoroughness: Ensuring all tasks are completed accurately and to the highest standard. Time Management: Efficiently managing time to meet meal deadlines and service schedules. Physical Demands The Culinary Services Supervisor is required to stand and walk for long periods and must be able to bend, stoop, reach, lift, and carry food products, supplies, and equipment. Must be able to lift and/or carry weights ranging from 50 to 75 pounds. Must be able to work with chemicals/cleaning agents and be able to adapt to the physical demands of the senior living environment. Additional Information Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
$22-25 hourly 22d ago
Supervisor, Airport Services
Envoy Air 4.0
Service supervisor job in Belgrade, MT
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video #EnvoyOUT Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$29k-37k yearly est. Auto-Apply 60d+ ago
Director of Acute Care Services
5 Star Recruitment 3.8
Service supervisor job in Missoula, MT
The Acute Care Services Clinical Director works under the direction and supervision of the Chief Nursing Officer. The Acute Care Director functions as an integral member of the patient care team, responsible for the clinical direction of staff members, quality outcomes, and financial health of the reporting units. The Acute Care Director has the 24/7 responsibility for the effective implementation of the philosophy, policies and procedures, goals of the hospitals and the department and their effect on patient care. This individual serves as the expert, role model and resource to the clinical team and care integrator for patients. The shifts will vary to meet the needs of both nightshift and dayshift staff. The Acute Care Services Director exercises autonomy in performing the assigned responsibilities and functions cooperatively with staff and management to support the mission, vision values and strategic plan of us. This Acute Care Services Director works closely with all members of the Leadership Council and oversees a house-wide, functional, multidisciplinary, and service oriented team that includes the ICU/PCU, Medical/Surgical, and Rehab Nursing Units. PRIMARY (ESSENTIAL) DUTIES Oversees the development and implementation and assists the Acute Care Manager with staff education and orientation to train and develop effective and efficient staff. Works with Acute Care Manager and House Administrator to ensure that enough qualified nursing personnel are assigned for each unit/shift to meet the patients needs. Assists in the interview and hiring process and the employee annual evaluation process. Helps to implement quality and safety standards and audit for compliance and ongoing process improvement. Represents the Acute Care Services unit through departmental and assigned committee meetings. Participates in the developing and updating of department policy and procedures. Manage budget and resources for each unit, ensuring optimal utilization while minimizing costs. Works closely with the Acute Care Manager to understand and manage the correct productivity for the units. Regularly rounds on the units and is visible for staff. Participates in problem-solving issues and communicates openly with all members of the team. Maintain regular communication with the Senior Leadership Team, providing updates on unit progress, discussing strategic initiatives, and obtaining valuable input to ensure the Acute Care division continues to meet its operational and clinical goals. This communication will involve offering critical insights, raising concerns promptly, and providing constructive solutions for consideration. Based on primary staffing needs may need to take a patient assignment or be a resource for staff. EDUCATION AND EXPERIENCE Minimum Education: Bachelors degree in a Nursing or eligible license in the state of Montana required. Masters degrees in Nursing, Business, or Leadership/Management preferred. ACLS, ONS certification, Healthcare Provider BLS within 3 months of hire. Preferred Certification(s): Certification in specialty preferred. Minimum Work Experience: 5 years or more experience as an Acute Care Clinical Leader required. Experience as a Unit Level Director strongly preferred. Competency of RN for Med/Surg or ICU. 2 years or more experience as a bedside RN. Demonstrated success with tabulating, collaborative work with physicians, project management and process improvement projects. Experience with a team with a variety of skill levels including new graduate RNs. Experience with Electronic Medical Records. Required Skills: Exhibits pride of ownership and is customer focused, strategically oriented, demonstrates teamwork, and delegates appropriately. Strong interpersonal and customer service skills. Ability to manage multiple tasks. Requires excellent written and oral communications, presentation, and computer/pc skills. Proficiency in Microsoft Office and other related software. Demonstrated success with tabulating, collaborative work with physicians, project management and process improvement projects. Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the responsibilities, assigned with or without notice. Required Citizenship / Work Permit / Visa Status Must be a US Citizen, no Visa Sponsorships supported Must-Haves Must have union experience. 5 years or more experience as an Acute Care Clinical Leader required. Competency of RN for Med/Surg or ICU. Nice to Haves Experience as a Unit Level Director strongly preferred. Demonstrated success with tabulating, collaborative work with physicians, project management and process improvement projects. 2 years or more experience as a bedside RN.
$82k-138k yearly est. 60d+ ago
Director of Acute Care Services
Uplevel Sourcing
Service supervisor job in Missoula, MT
Are you ready to make a significant impact as a Director of Acute Care Services in the stunning landscapes of Montana? We're seeking an experienced and dynamic leader to join our team at our 140-bed medical center. As the Acute Care Services Clinical Director, you'll be the linchpin of our patient care team, reporting directly to the Chief Nursing Officer. Your role will encompass a broad spectrum of responsibilities, from providing clinical direction to staff members to ensuring exceptional quality outcomes and maintaining the financial health of our reporting units. Why Montana? Imagine embracing the beauty of Montana's picturesque landscapes, complemented by the satisfaction of leading a cohesive team toward exemplary patient care. Montana offers a lifestyle that seamlessly integrates work and nature, promising a fulfilling professional and personal journey. Primary Responsibilities: Leadership & Development: Spearhead the development and implementation of strategies, offering expertise in staff education and orientation to foster efficient and effective teams. Optimized Staffing: Collaborate with the Acute Care Manager and House Administrator to ensure adequate nursing personnel are assigned for each unit/shift, catering to patient needs. Quality Assurance: Drive the implementation of quality and safety standards, conducting audits for compliance and fostering continuous process improvement. Budget Management: Take charge of unit budgets and resources, ensuring optimal utilization while maintaining cost-effectiveness. Team Collaboration: Act as a liaison between the Acute Care Services unit and various committees, contributing to policy and procedure development and updates. Strategic Communication: Maintain regular communication with the Senior Leadership Team, offering insights, addressing concerns, and proposing constructive solutions for the unit's operational and clinical goals. Education and Experience Requirements: Bachelors degree in Nursing, with a preference for Masters degrees in Nursing, Business, or Leadership/Management. RN license in the state of Montana, or compact state, required Competency of RN for Med/Surg or ICU Certification in specialty preferred, along with at least 5 years of experience as an Acute Care Clinical Leader and demonstrated success in collaborative work with physicians and process improvement projects. Proficiency in Microsoft Office and Electronic Medical Records is essential. Why Join Us? Join our team and unlock a world of opportunities! In addition to the chance to lead and innovate in acute care in beautiful Montana, we offer an enticing package. You'll receive a competitive salary commensurate with your expertise, accompanied by a rich array of employee benefits. As an added incentive, we provide a negotiable signing bonus and relocation bonus to assist you in making the move to our vibrant community. This is your chance to not only excel in your career but also embrace the scenic wonders of Montana while enjoying a fulfilling work-life balance. Apply today and let your professional journey flourish amidst the splendor of our breathtaking surroundings! If you're ready to embrace this exciting opportunity and lead our Acute Care Services to new heights amidst Montana's breathtaking scenery, apply now and become a part of our dedicated team!
$76k-131k yearly est. 60d+ ago
Director of Acute Care Services 64662
Cephas Consultancy Services
Service supervisor job in Missoula, MT
This is a full time (0.8 - 1.0 Status) day shift Acute Care Director position in Acute Care Services department The Acute Care Services Clinical Director works under the direction and supervision of the Chief Nursing Officer. The Acute Care Director functions as an integral member of the patient care team, responsible for the clinical direction of staff members, quality outcomes, and financial health of the reporting units. The Acute Care Director has the 24/7 responsibility for the effective implementation of the philosophy, policies and procedures, goals of the hospitals and the department and their effect on patient care. This individual serves as the expert, role model and resource to the clinical team and care integrator for patients. The shifts will vary to meet the needs of both nightshift and dayshift staff. The Acute Care Services Director exercises autonomy in performing the assigned responsibilities and functions cooperatively with staff and management to support our mission, vision values and strategic plan.This Acute Care Services Director works closely with all members of the Leadership Council and oversees a house-wide, functional, multidisciplinary, and service oriented team that includes the ICU/PCU, Medical/Surgical, and Rehab Nursing Units.PRIMARY (ESSENTIAL) DUTIES Oversees the development and implementation and assists the Acute Care Manager with staff education and orientation to train and develop effective and efficient staff. Works with Acute Care Manager and House Administrator to ensure that enough qualified nursing personnel are assigned for each unit/shift to meet the patient's needs. Assists in the interview and hiring process and the employee annual evaluation process. Helps to implement quality and safety standards and audit for compliance and ongoing process improvement. Represents the Acute Care Services unit through departmental and assigned committee meetings. Participates in the developing and updating of department policy and procedures. Manage budget and resources for each unit, ensuring optimal utilization while minimizing costs. Works closely with the Acute Care Manager to understand and manage the correct productivity for the units. Regularly rounds on the units and is visible for staff. Participates in problem-solving issues and communicates openly with all members of the team. Maintain regular communication with the Senior Leadership Team, providing updates on unit progress, discussing strategic initiatives, and obtaining valuable input to ensure the Acute Care division continues to meet its operational and clinical goals. This communication will involve offering critical insights, raising concerns promptly, and providing constructive solutions for consideration. Based on primary staffing needs may need to take a patient assignment or be a resource for staff. EDUCATION AND EXPERIENCEMinimum Education: Bachelor's degree in a Nursing or eligible license in the state of Montana required. Master's degrees in Nursing, Business, or Leadership/Management preferred. ACLS, ONS certification, Healthcare Provider BLS within 3 months of hire. Preferred Certification(s): Certification in specialty preferred. Minimum Work Experience: 5 years or more experience as an Acute Care Clinical Leader required. Experience as a Unit Level Director strongly preferred. Competency of RN for Med/Surg or ICU. 2 years or more experience as a bedside RN. Demonstrated success with tabulating, collaborative work with physicians, project management and process improvement projects. Experience with a team with a variety of skill levels including new graduate RN's. Experience with Electronic Medical Records. Required Skills: Exhibits pride of ownership and is customer focused, strategically oriented, demonstrates teamwork, and delegates appropriately. Strong interpersonal and customer service skills. Ability to manage multiple tasks. Requires excellent written and oral communications, presentation, and computer/pc skills. Proficiency in Microsoft Office and other related software. Demonstrated success with tabulating, collaborative work with physicians, project management and process improvement projects. Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the responsibilities, assigned with or without notice.Culture & PerksLeading the Way in Patient Care We are a licensed 150 bed hospital comprising adult and pediatric health care delivery systems. We are proud to be the only hospital in Montana to earn The Joint Commission's Gold Seal of Approval for Advanced Certification in Perinatal Care; to have Western Montana's only Chest Pain Accreditation, and our Cancer Center is accredited by the Commission on Cancer in advanced clinical care, scientific research, and technological inventions. We have also been named the #1 Rehab Hospital in Montana by U.S. News & World Report, ranking care of patients recovering from events such as stroke, traumatic brain injury, and severe burns.
$76k-131k yearly est. 60d+ ago
Full-time Director of Culinary Services
The Village Health & Rehabilitation 3.2
Service supervisor job in Missoula, MT
Director of Culinary Operations Department: Culinary FLSA Classification: Exempt Summary of Position The Director of Culinary Operations plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to manage the culinary department/staff and ensure that day-to-day operations are performed effectively, within a timely manner, in accordance with regulatory compliance and with platinum service. Essential Job Functions Develop, implement and evaluate the Culinary Operations departments' daily schedules and processes. Ensure all culinary personnel follow policy and procedures. Coordinate and provide hot and cold foods for events that the community holds. Create and execute corrective plans that address survey inspection results. Maintain a reference library of menus, recipes, policies, procedures, operations standards and current diet manuals. Ensure that the food prepared and served meet presentation standards, food quality guidelines and food safety. Comply with established purchasing practices and purchase food strictly from approved vendors. Establish a food service production workflow to ensure meals are prepared timely. Determine staffing requirements necessary to meet the department's needs and assign a sufficient number of personnel for each shift. Proactively address staffing and hiring needs. Manage applicant flow and ensure candidates are interviewed in a timely manner. Coordinate and schedule in-service training and orientation classes. Teach and train culinary staff how to effectively execute their roles. Ensure the staff participate in training programs and meet federal, state, and company in-service requirements. Assist in staff development. Monitor employee performance and work with the Executive Director to resolve staff performance issues including those that may lead to termination. Ensure that dining service work areas, food storage rooms and preparation areas are maintained in a clean and sanitary manner. Ensure personnel follow safety regulations and protocols in the use of equipment and supplies or tasks that involve exposure to blood, body fluids, infectious materials, and hazardous chemicals. Ensure hazardous chemicals are properly labeled and stored appropriately. Recommend equipment and supply needs of the department to the Executive Director. Place orders for equipment and supplies using approved vendors and products. Maintain Safety Data sheets (SDSs) in the right to know station for hazardous chemicals in the department. Ensure that containers of hazardous chemicals in the department are properly labeled and stored. Manage inventory and replenishment of all food items and equipment. Prepare and plan the Dining Service's budget for food, equipment, supplies, and labor, and submit to the Executive Director for review, recommendations, and approval. Perform other job-related duties as assigned. Knowledge and Critical Skills Be able to make independent decisions and follow instructions. Deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public. Capable of working with ill, disabled, elderly, and emotionally upset people within the facility. Communicate in a manner that is sufficient for effective communication with supervisors, team members, residents, and families. Fluent in English, verbal and written. Knowledge/proficiency of Microsoft Office Suite. Education and Experience Must meet all applicable state and federal requirements for this position. Food Service Manager Certification (Skilled Nursing Facilities) Associate or Bachelor's Degree in Culinary Arts and/or three or more years of culinary and food preparation experience in a directly related field. Three or more years of management experience in culinary cooking or a directly related hospitality management role. Supervisory Responsibility This position has direct reports or supervisory requirements. Working Conditions and Physical Demands Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. Physical Requirements - The Physical activities of this position involve: Must be able to frequently lift/carry 30 lbs. and occasionally lift/carry 50 lbs. at times Must be able to frequently push/pull up to 30 lbs. and occasionally push/pull up to 50 lbs. Bending/twisting/stooping Reaching at or below the shoulder Frequently standing or walking Alternating between standing and sitting Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are: Executes tasks independently Ability to express yourself clearly and effectively General computer literacy Environmental Requirements - An individual in this position may be exposed to: May be exposed to heat from kitchen equipment and cold from kitchen freezer Other Requirements - Able to work flexible hours as needed Platinum Service Platinum Service is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service program. Conclusion All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this restricts management's right to assign or reassign duties and responsibilities at any time. Acknowledgement I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time. By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations. Employee Printed Name Date Employee Signature Date cc: file, employee
$73k-127k yearly est. 14d ago
Operations Supervisor
Nutrien Ltd.
Service supervisor job in Fort Benton, MT
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We're creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions. What You'll Do:
$52k-85k yearly est. 29d ago
Client Service Supervisor
Help at Home
Service supervisor job in Helena, MT
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$33k-48k yearly est. 14d ago
Claims Operations Supervisor - Helena, MT (On-site)
Gainwelltechnologies
Service supervisor job in Helena, MT
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Claims Supervisor position will be responsible for, at a minimum, the following functions: Mailroom, Data Capture, Scanning, Adjustments, Resolution, and Change Orders related to State of Montana Medicaid. The Supervisor will be required to work within the organizational teams and leadership for the best of the organization in support of the Medicaid contract. Your role in our mission * Supervise the receipt of mail and claims, claim processing, calculation, payment and reporting of monthly claims submitted by providers in compliance with contractual requirements, regulations, and agency policies and procedures. * Supervise Claim and Mailroom staff and implement plans to achieve goals, establish priorities and set realistic completion dates. Assist in developing division goals, measurement systems of performance indicators and work with the team to set goals. * Conduct Claim/Mailroom team meetings, identify and coordinate training needs, administer performance evaluations on all supervised staff, monitor team operational and financial performance, and initiate corrective actions when required. * Facilitate continuing improvement of business processes in Claims and Mailroom. What we're looking for * Minimum of three years leadership experience. * Strong communication skills including written communication and ability to speak in front of groups. * Claim Processing and customer service experience preferred in health care environment * Organization skills to balance and prioritize work with the ability to multi-task * Ability to work independently or as part of a team What you should expect in this role The location for this position is in Helena, MT. * 828 Great Northern Blvd, Helena, MT, 59601 #LI-ONSITE #LI-CM1 The pay range for this position is $45,000 - $64,300 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
$45k-64.3k yearly 4d ago
Services Experience Manager - Missoula MT
Best Buy 4.6
Service supervisor job in Missoula, MT
As the Retail Services Experience Manager, you'll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You'll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You'll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You'll also be responsible for driving employee development and performance management. What you'll do Manage the store's services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals Drive revenue and operating income growth by tailoring your leadership to each location's needs Basic qualifications 2 years of experience as a supervisor or manager in business, military or related fields 2 years of experience in sales, customer service or consumer electronics repair 1 year of experience managing and reviewing operational expenses and revenue Preferred qualifications Inventory control and/or technology repair experience Multi-location retail experience What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$41k-54k yearly est. 14d ago
Health Information Operations Supervisor
Datavant
Service supervisor job in Helena, MT
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites. **You will:** + Have a passion to lead, train and motivate a growing and excited Team. + Communicate and collaborate with leadership on issues, opportunities, or challenges. + Lead Audit Team which receives requests from Payors + Review data and provide client and leadership solutions + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. + Manage the Request coming in from the Risk Management Team of the client + Be the leader of client locations and plan for fluctuating needs. + Oversee the escalation calls from our centralized call centers + Participates in project teams and committees to advance operational Strategies and initiatives + Coordinates with location/client management on complex issues while building a strong relationship **What you will bring to the table:** + A true leadership philosophy in which the goal of the leader is to serve + Ability to support clients and your Team working both on-site and remotely. + 1-2 years of Health Information related experience + Well-versed with HIPAA standards. + A knack for presenting to leadership, clients, and your Team via Video or in person. + Solution provider and forward thinking + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Power BI, MS Office **Bonus points if:** + EMR experience with EPIC, or Cerner. + Previous production/metric-based work experience + Team building and experience elevating individuals' careers. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $21.25-$27.13 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$21.3-27.1 hourly 5d ago
Peri Operative Services Manager
Barrett Hospital & Healthcare 3.2
Service supervisor job in Dillon, MT
Full-time Description The Perioperative Services Manager administers, supervises and coordinates all peri-operative services. The peri-operative manager is responsible for the overall direction, coordination and evaluation of the surgical services for the organization. The manager is responsible for budgeting; employee supervision; planning and directing work of employees; and addressing complaints and resolving problems within and between departments, continually collaborating with providers. This position evaluates clinical practices to maintain a high standard of care and implements improvements as needed. Minimum Qualifications: Incumbents with a strong background in peri-operative services management is necessary A minimum of five (5) years' experience in peri-operative and/or in a healthcare/clinical background required Consideration of education and related experiences may be evaluated for outstanding candidates Previous surgical services management experience is required BLS for non-clinical/licensed managers is required ACLS is required for clinical/degreed managers. Facility Information: Barrett Hospital & HealthCare provides the people of southwestern Montana with quality healthcare services. Recognized as a leader in rural health facilities, we have been named as a Top 100 Critical Access Hospital for 14 years and a Top 20 CAH 7 times from among over 1300 critical access hospitals across the nation. We continually strive for clinical excellence, with patient safety our top priority. Barrett Hospital & Healthcare is an 18-bed facility with an impressive array of technology, ancillary services and a thriving physician clinic with regional respect for quality expertise. About our Community: Located in Dillon, Montana, our community is renowned for scenic outdoor experiences, including cross-country, downhill and backcountry skiing, blue ribbon fly-fishing, world-class hunting, and extensive hiking and biking opportunities. Nestled in the northern Rocky Mountains, the City of Dillon is home to an excellent school system and is home to the University of Montana Western campus. We invite you to join our team and enjoy an adventurous Montana lifestyle! Benefits: 403(b) with Employer match PTO/Sick Leave Health insurance Flexible Spending Account / Health Savings Account Dental insurance Vision insurance Employee Assistance Program Life insurance Offering a variety of optional health and well-being plans
$52k-82k yearly est. 60d+ ago
Supervisor, Valet Operations
SP 4.6
Service supervisor job in Bozeman, MT
Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Basic Function - Assist in the day-to-day management of a location ensuring that valet operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business. Greet guests courteously. Ensure customers are receiving timely service. Assist customers in and out of their vehicle. Drive, park, and retrieve customer vehicles in a safe and professional manner. Assist with hiring, training, and coaching an excellent valet team. Create a staffing schedule according to the anticipated daily vehicle volume. Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times. Prepare and process daily paperwork according to audit compliance standards. Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc. Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity. Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations. Substitute for any position, if necessary. Complete other duties as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience - Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience. Driver's License - Required to have and maintain a valid state-issued driver's license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location. Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Customer Service - Maintains positive attitude. Responds to requests for service and assistance professionally and courteously. Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment - Exhibits sound and accurate judgment. Physical Demands: these physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee will walk and run for extended periods of time to park and retrieve customer vehicles; including the use of stairs and elevators. The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. Salary Range: $14.00 per hour (+ tips) This role is eligible to earn tips in addition to the posted hourly rate. Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$14 hourly 7d ago
Appeals Clinical Team Lead
Pacificsource 3.9
Service supervisor job in Wye, MT
Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes. Essential Responsibilities: Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions. Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks. Responsible for the orientation and training of new hires. Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees. Participate in hiring decisions in concert with Appeals and Grievance Director and HR. Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate. Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities. Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department. Utilize and promote use of evidence-based medical criteria. Maintain modified caseload consistent with assigned responsibilities. Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate. Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers. Provide backup to other departmental teams or management staff, as needed. Supporting Responsibilities: Meet department and company performance and attendance expectations. Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information. Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations. Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director. Perform other duties as assigned. Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred. Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed. Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision. Competencies Building Trust Building a Successful Team Aligning Performance for Success Building Customer Loyalty Building Strategic Work Relationships Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $83,212.29 - $137,300.29Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
$77k-102k yearly est. Auto-Apply 17d ago
Medical Call Center
Global Channel Management
Service supervisor job in Helena, MT
Medical Call Center needs 1 year medical insurance or medical office experience. Medical Call Center requires: Computer system experience with data entry and database documentation knowledge. Call center or professional office experience. Medical Call Center duties: Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations.
$26k-36k yearly est. 60d+ ago

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Service supervisor jobs in Montana - 204 jobs

Supervisor Mortgage Servicing Oversight

Director Perioperative Services

Director, SUD and Crisis services

Dining Services Supervisor

Culinary Services Supervisor Full-Time, Billings, MT

Dining Services Supervisor

Supervisor, Airport Services

Director of Acute Care Services

Director of Acute Care Services

Director of Acute Care Services 64662

Full-time Director of Culinary Services

Operations Supervisor

Client Service Supervisor

Claims Operations Supervisor - Helena, MT (On-site)

Services Experience Manager - Missoula MT

Health Information Operations Supervisor

Peri Operative Services Manager

Supervisor, Valet Operations

Appeals Clinical Team Lead

Medical Call Center

Learn more about service supervisor jobs

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Top 5 Service Supervisor companies in MT

City National Bank

Consumer Direct Care Network

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Msccn

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