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Service supervisor jobs in Nashville, TN - 572 jobs

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  • Materials Management Supervisor

    City of Clarksville 4.1company rating

    Service supervisor job in Clarksville, TN

    GENERAL STATEMENT OF JOB This is the second of two levels in the Materials Management series. Incumbents coordinate the receipt, storage, tracking and distribution of materials and supervise lower-level materials management employees. Responsibilities may include ordering supplies; reviewing and correcting material listings; planning and coordinating inventory counts; and prioritizing and coordinating inventory management tasks. ***PLEASE NOTE: THIS POSITION WILL REMAIN OPEN THROUGH JANUARY 13, 2026, OR UNTIL FILLED.*** Example of Duties SPECIFIC DUTIES AND RESPONSIBILITIES Essential Functions: Supervises staff to include prioritizing and assigning work; conducting performance evaluations; training staff; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations. Monitors inventory and orders supplies, as necessary. Inspects inventory for quantity counts and damage; reconciles materials to packing lists; contacts vendors and corrects orders and listings, as necessary. Prioritizes and sorts mail that comes in and sorts invoices per PO or sends it to procurement daily. Prepares and maintains a variety of operational records and reports; updates and maintains applicable databases. Performs other duties of a similar nature or level. Performs other related work as required. Typical Qualifications MINIMUM EDUCATION AND TRAINING Education and Experience Associate's degree in inventory management or a related field. Two (2) years inventory control, warehouse, or materials management experience. Or, an equivalent combination of education and experience sufficient to successfully perform the job's essential duties. License and Certifications A valid driver's license. Supplemental Information MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED Knowledge, Skills, and Abilities: Knowledge of: Supervisory principles. Customer service principles. Materials management procedures. Computers and related software applications. Operational database management. Recordkeeping principles. Computers and related software applications. Inventory management principles. Skill in: Monitoring and evaluating employees. Prioritizing and assigning work. Using a computer and related software applications. Applying customer service principles. Maintaining records and reports. Using a computer and related software applications. Monitoring and maintaining inventory. Communication and interpersonal skills as applied to interaction with subordinates, coworkers, supervisors, the public, etc. sufficient to exchange or convey information and to give and receive work direction. Physical Requirements: The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to or constantly to move objects. Additionally, the following physical abilities are required: Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping: Applying pressure to an object with the fingers and palm. Handling: Picking, holding, or otherwise working, primarily with the whole hand. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Mental Acuity: Making rational decisions through sound logic and deductive processes. Pulling: Using upper extremities to exert force to draw, haul or tug objects in a sustained motion. Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward. Reaching: Extending hand(s) and arm(s) in any direction. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Standing: Particularly for sustained periods of time. Stooping: Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Visual ability 2: sufficient to include color, depth perception, and field vision. Visual ability 3: sufficient to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. Visual ability 4: sufficient to operate motor vehicles and/or heavy equipment, both day and night. Visual ability 5: sufficient to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.
    $38k-59k yearly est. 2d ago
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  • CSA Senior Estimator - Data Center Construction

    Turner & Townsend 4.8company rating

    Service supervisor job in Nashville, TN

    Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Job Description Turner & Townsend is seeking an experienced Senior CSA Construction Estimator to join our team to support large scale data center construction projects and programs. The ideal candidate will be a great communicator with a strong track record of providing accurate estimating services. Responsibilities: Developing cost plans and estimates from concept through detailed design across multiple geographic regions; with internal and external staff. Delivering and presenting updated cost plans at appropriate design milestones. Experience in providing program-level estimates for specific scopes of work Coordinate, manage, and supervise the work of support staff. Reviewing proposed design changes/new technologies and preparing estimates within appropriate accuracy levels. Help drive cost model trends by collecting, analyzing, and summarizing cost information from completed projects. Assess cost effectiveness of alternate products and value engineering ideas at a program level. Support training to Development and external Estimating teams on new project estimating tools/templates. Support preparation of leadership presentations for the client's Preconstruction and Estimating team. Delivering Life Cycle Costing models. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications Bachelor's degree in construction management, cost management, quantity surveying, engineering or field related to construction. Minimum 5-7 years of relevant experience Experience in a construction cost management role such as Cost Manager, Quantity Surveyor, Estimator, Cost Engineer, Project Engineer, Project Cost Controls etc. Experience providing conceptual estimating services and/or pre-construction services at a construction management or related firm. Experience supporting large scale construction projects and programs Good knowledge of construction industry technical matters, such as value management and value engineering. Excellent communication skills. Additional Information *On-site presence and requirements may change depending on our client's needs* Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at ************************** and ********************** All your information will be kept confidential according to EEO guidelines. #LI-MC1 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
    $94k-133k yearly est. 4d ago
  • Supervisor - Service Operations

    Caterpillar 4.3company rating

    Service supervisor job in Nashville, TN

    Supervisor - Service Operations JOB PROFILE The Supervisor-Service Operations position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location. Assigns work & directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress. ABOUT THE COMPANY Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider. BASIC REQUIREMENTS High school diploma required, college and/or technical education preferred. Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment. Able to work a flexible schedule, including nights, weekends and on-call hours as required. Demonstrated professionalism, integrity, adaptability and a strong customer service focus. Sense of urgency and self-initiative, and the personal drive for success. Excellent communication skills. Must be able to travel as required for meetings and training (less than 15%). RESPONSIBILITIES Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers. Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules. Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status. Conduct annual performance reviews for assigned operational unit. Investigate & document events of work related Injury and/or property damages. Maintain effective work, vacation and training scheduled for assigned staff. Submit accurate time records related to work performed and/or hours worked. Respond to customer inquiries related to service. Safety Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities. Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job. Customer Satisfaction Respond to all customer requests in a professional and courteous, timely and responsive manner. Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism. Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. Business Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment. Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work. Maintain company and product confidentiality. Attend and participate in all meetings, trainings, and activities as required. Adhere to all Company policies and departmental procedures and rules. All other duties as assigned. Work Conditions Maintain a clean, safe working environment. Communicate effectively, verbally and in writing. Must be honest, reliable, and dependable, and display a positive attitude. Must be able to work well under occasional pressure or within work standards and deadlines. Must be able to work independently and/or with others in a team environment. Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed. Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance. Physical Requirements Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. Able to lift up to 20-50 pounds occasionally. Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
    $72k-106k yearly est. 60d+ ago
  • Supervisor, Medical Support Services

    Athena Health Care Systems 4.4company rating

    Service supervisor job in Nashville, TN

    At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans. Athena Care is currently seeking a Supervisor of Medical Support Services for our Nashville and surrounding clinics with a schedule of Monday - Friday, 8am - 5pm. The Supervisor, Medical Support Services, provides leadership, oversight, and operational supervision for Athena Care's medical support teams, with primary responsibility for Medical Technicians (in-clinic) and Medical Technician Phone Line / Float staff workflows. This role ensures high-quality clinical support for medication providers and interventional psychiatry programs (Spravato, IM Ketamine, TMS), while maintaining strong compliance with training standards, clinical documentation requirements, patient safety protocols, and regulatory requirements. The Supervisor should be comfortable responding to clinical inquiries from the medical technicians when they need guidance but may not need the provider. The Supervisor, Medical Support Services, serves as a key liaison to medication providers and clinical operations leadership, ensuring Medical Technicians deliver consistent, compliant, and patient-centered care across all assigned locations and phone-based support functions. Requirements Core Job Duties & Responsibilities 1. Team Leadership & Staff Supervision Serve as the primary supervisor for Medical Technicians and Phone Line/Float Medical Technician staff. Provide coaching, guidance, and performance feedback through ongoing mentorship and routine check-ins. Manage accountability, attendance, and performance improvement plans as needed. Support recruiting needs through interviewing, selection input, onboarding, and new hire training. Provide retraining or corrective action when gaps in performance or compliance are identified. 2. Clinical Operations Oversight (Spravato / IM Ketamine / TMS) Ensure Medical Technicians follow provider-established protocols and guidelines for interventional psychiatry services. Ensure high-quality patient observation, patient engagement, and therapeutic support practices are maintained across all services. Oversee controlled substance workflows and ensure ordering, inventory, and storage are completed in compliance with DEA/FDA requirements. Coordinate logistics and ensure readiness for daily treatment schedules at all sites. May require some hands-on direct patient care for IV Ketamine with the oversight and support of our medical team. 3. Phone Line / Float Operations Supervision Oversee phone line clinical support workflows including patient calls, texts, voicemails, messages, and faxes. Ensure staff appropriately delegate clinical concerns to providers and respond to patient needs in a timely and professional manner. Ensure workflows for pharmacy communications, appointment support, and patient triage are consistently followed. Manage float scheduling and clinic coverage across Middle Tennessee sites to ensure operational continuity and patient care needs are met. 4. Training & Ongoing Education Ensure continuing education and competency validation occurs regularly to maintain clinical excellence and compliance. Maintain accurate training documentation and ensure all staff meet required competencies. Ensure staff have proper support for EMR documentation standards and workflows. 5. Compliance, Audits & Quality Assurance Conduct routine audits for interventional psychiatry programs and phone line operations to ensure compliance and quality. Monitor documentation compliance in EMR and ensure staff documentation meets standards. Ensure compliance with regulatory requirements including OSHA, CLIA, HIPAA, CMS, and applicable state oversight requirements. Identify and resolve issues impacting patient experience and provider support, escalating as needed. 6. Performance Metrics & Monitoring Monitor and manage phone line team performance expectations using established metrics. Ensure phone line teams are meeting targets related to: Call and text acceptance rates Availability standards Average handle time expectations Schedule adherence Prior authorization completion targets Provide monthly performance reviews, coaching, and support plans to drive improvement. 7. Inventory, Supplies & Facility Readiness Manage inventory and ordering for onsite labs and interventional psychiatry programs including TMS and Spravato supplies. Ensure supplies are stored safely and appropriately, and that clinics remain fully stocked for daily operations. Monitor and ensure accuracy of clinical logs (e.g., refrigerator logs, controlled substance tracking, treatment logs). 8. Provider Support & Patient Access Act as liaison between medication providers and medical support teams to ensure smooth workflows and strong communication. Support appointment scheduling when needed and ensure adequate coverage at all sites. Ensure REMS enrollment and payer requirements are met for Spravato program participants. Job Requirements & Qualifications Education / Experience Associate's degree or higher in related field preferred. Prior experience in mental health or interventional psychiatry environment preferred (TMS and/or Spravato). Prior experience managing clinical or medical support teams preferred. Licenses / Certifications Current, unrestricted LPN or RN license issued by the state of TN required. Current CPR/BLS certification required (may be obtained prior to start date). Valid driver's license and ability to pass MVR screening requirements. Knowledge, Skills & Abilities Strong understanding of psychiatric disorders and interventional psychiatry treatment protocols Knowledge of regulations and compliance standards (OSHA, CLIA, HIPAA, CMS, etc.) Ability to complete manual vitals and perform blood draws Ability to train others effectively and coach performance improvement Strong organization, problem-solving, communication, and professional judgment Physical Requirements Office-type role with limited reaching, pulling, pushing, or carrying. Salary Description $75,000 per year
    $75k yearly 10d ago
  • Supervisor, Envoy Customer Services

    Envoy Air 4.0company rating

    Service supervisor job in Nashville, TN

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Customer Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred #EnvoyOut Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
    $29k-38k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager

    Cubesmart

    Service supervisor job in Nashville, TN

    At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: * Weekly Pay - Putting money in your pocket more often * Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off* * Competitive Hourly Pay & Bonus * Paid Time Off - Vacation, Sick, & Holidays * Generous Health Benefits * 401k Retirement Plan with Company Match * Tuition Reimbursement * Self-Storage Discounts In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Property Manager is responsible for…. Customer Service: * Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service. * Interacting face to face with customers, providing excellent service, and building rapport. * Meeting monthly sales goals and metrics. * Walking the property to perform lock checks and showing units to customers. * Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments * Managing the invoice review and approval responsibilities within database. * Processing invoices, manage reports and legal process of auctions. * Overseeing the store's expense budget while maintaining store supplies and retail inventory. Property Maintenance: * Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.) * Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities. * Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors) You'll love working here because… YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US Qualifications You'd be great in this role if you have… * A positive and outgoing personality with a passion for helping people. * Experience in delivering high quality customer service to a diverse customer market. * Basic computer skills. We also want you to know that... * You must have the ability to work Saturdays. * Valid driver's license and insurance with access to reliable transportation used during the workday. * While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder. * Some locations may require Sunday hours. We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
    $32k-58k yearly est. Auto-Apply 3d ago
  • Dining Services Supervisor

    Brookdale 4.0company rating

    Service supervisor job in Nashville, TN

    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
    $34k-53k yearly est. Auto-Apply 24d ago
  • Supervisor, Customer Service

    Palmetto GBA 4.5company rating

    Service supervisor job in Nashville, TN

    Logistics - CGS one of BlueCross BlueShield's South Carolina subsidiary companies. Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 26 Century Blvd Suite ST610 Nashville, TN 37214. What You'll Do: Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance. Review departmental and/or contract standards to ensure compliance. Follow procedures to ensure business and customer needs are met systematically and correctly. Supervise and motivate staff to ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries. Monitor calls, service and workload. Track any service complaints and analyze problems in order to provide solutions or develop proper training of staff. Represent department on projects and process improvements. Provide assistance and training to other operational areas of the company as needed. To Qualify For This Position, You'll Need The Following: Required Education: Bachelor's Degree Equivalency: 4 years claims, customer service and/or call center experience or a combination of education and job-related work experience Required Work Experience: 1 year-claims, customer service, and/or call center experience. Required Skills and Abilities: Strong oral and written communication skills. Strong decision making, analytical, problem solving, and time management skills. Ability to handle confidential or sensitive information with discretion. Required Software and Other Tools: Microsoft Office. We Prefer You Have: Preferred Education: Bachelor's Degree-Business Administration, Healthcare or related field Preferred Work Experience: 1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives. Preferred Skills and Abilities: Ability to persuade, negotiate, or influence. Strong organizational skills. Strong spelling, punctuation, and grammar skills. Our Comprehensive Benefits Package Includes The Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.
    $30k-40k yearly est. Auto-Apply 11d ago
  • Call Center Supervisor

    NTT Data 4.7company rating

    Service supervisor job in Nashville, TN

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Supervisor to join our team in Nashville, Tennessee (US-TN), United States (US). Duties to include but not limited to the following: * Works with the call center manager to determine call center operational strategies by conducting needs assessments, performance reviews, and capacity planning. Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. * Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assess caller concerns. * Responsible for making databases and manual queries related to individuals encountered by client or other persons in immigration proceedings received when necessary. * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. * Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. * Maintains communications with the call center manager regarding Call Center staff. * Addresses emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses and the Call Center. * Ensures QA metrics are in place and facilitate proper reporting to the government. * Supervises the call center operator analysts, maintain staffing schedules and managing daily operations. * Stands ready to answer incoming calls in a timely manner from detention facilities and other stakeholders if needed during any surge in incoming call volume. * Assists the manager in ensuring all Call Center SOPs are updated as needed and SOPs are created for any new programs or lines of business. * Possess multi-year experience working with ServiceNow as an end-to-end CMS. * Additional duties as assigned by the COR in association with the Call Center. Basic Qualifications: * Bachelor's degree and five years of experience; or a master's degree with four years of experience; or an associate degree with eight years of related experience; or 10 years of related experience with no degree. * Minimum 5 years of experience in responding to requests for information and searching automated systems for data. * Ability to obtain a Public Trust. Preferred Qualifications: * Prior law enforcement or immigration related experience is preferred. * Knowledge and experience working with RAD Apps; to include CRM tools. * Excellent reading comprehension, writing and communication skills that include the ability to effectively communicate with personnel of various backgrounds. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
    $78k-111k yearly est. Auto-Apply 25d ago
  • Client Service Supervisor

    Help at Home

    Service supervisor job in Nashville, TN

    As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
    $31k-49k yearly est. 10d ago
  • Director Actuarial Services

    Monogram Health 3.7company rating

    Service supervisor job in Nashville, TN

    Director Actuarial Services The Director, Actuarial Services is a dynamic role that will provide leadership and have a high level of expertise in actuarial modeling of VBC programs. This role will partner with key stakeholders across medical economics, clinical and client partnership functions. They will have a strong skillset in managing forecast assumptions and interpreting financial results. Will be in Nashville, TN or Remote. Role summary Report to VP of Actuarial Services Work in a fast-paced environment gaining experience with VBC models Collaborates with team members from strategy, clinical and new market functions to identify data driven opportunities to add value to existing and potential partners Develop analytical tools to identify meaningful trend drivers, with linkage to financial results Work with legal and business development to outline value based economics for contracts. Responsibilities Applies fundamental actuarial principles in analyzing healthcare claims data Develop, maintain, and analyze projection models Reconcile value-based care settlements. Coordinate with external actuaries and report monthly results. Maintain valuation model for opportunity analysis Establish actuarial procedures and document for internal use Required Qualifications Bachelor's degree in actuarial science, mathematics, or related field Associate of the Society of Actuaries 8-10 years healthcare experience Experience with Value-Based Healthcare economics and different Value-Based Care arrangements. Experience with CMS HCC risk score model for non-ESRD and ESRD populations. Proficiency in MS Excel for building actuarial models and summarized revenue and claims reports Strong familiarity with R/Python/SQL Preferred Qualifications Fellow of the Society of Actuaries Medicare Part C bid pricing experience Benefits   Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts Financial & Retirement Support - Competitive compensation, 401k with employer match, and financial wellness resources Time Off & Leave - Paid holidays, flexible vacation time/PSSL, and paid parental leave Wellness & Growth - Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts About Monogram Health Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
    $79k-134k yearly est. 6d ago
  • Customer Service Supervisor

    Petsuites

    Service supervisor job in Murfreesboro, TN

    Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount
    $31k-45k yearly est. 60d+ ago
  • Supervisor - Manufacturing Operations- Lebanon API-3

    Eli Lilly and Company 4.6company rating

    Service supervisor job in Lebanon, TN

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Organization Overview: For 140 years, Lilly has manufactured medicines that improve people's lives around the world. We produce our medicines using some of the most sophisticated manufacturing technologies and rigorous quality standards. Lilly Manufacturing strives for excellence in its process, standards, procedures and behaviors to develop medicines with safety first and quality always. Lilly is currently constructing an advanced manufacturing facility for production of API molecules located in Lebanon, IN. This facility is Lilly's largest investment in manufacturing capacity and is intended to provide APIs for current and future products. This is a unique opportunity to be a part of the leadership team for the startup of a greenfield manufacturing site, and the successful candidate will help to build the organization, the facility and the culture to enable a successful startup into GMP manufacturing operations. Position Brand Description: The Supervisor Manufacturing Operations is directly responsible for managing the manufacturing operations for their respective area and shift. The Supervisor Manufacturing Operations is responsible for the day-to-day management of production activity in the assigned area in order to meet all health, safety, environmental, and quality standards. The Supervisor Manufacturing Operations role is the management representative for one shift in one of the following manufacturing areas: Peptides purification and synthesis, Oligonucleotides or Small Molecules. The role is responsible for the supervision of operators involved in the direct execution of manufacturing operations (per SOPs and operational execution instructions) in order to safely and compliantly support the manufacturing of high-quality medicine to meet production schedules. The Supervisor Manufacturing Operations provides leadership and ensures that appropriate staffing is in place. The role will ensure equipment is maintained in a state of compliance and processes in a validated state for their respective area and shift. In the project delivery phase and startup phase of the project (startup expected 2025 to 2027), leadership roles will be fluid and dynamic as we endeavor to support the project delivery, build a new organization, develop and implement the necessary systems and business processes required to support GMP operations, and build the site culture. This will require significant collaboration, creativity and resilience as the site grows to a full scale GMP manufacturing through start up. Responsibilities: Daily Operations/Business Management: * Build and promote a strong Safety and Quality culture. Maintain a safe working environment and conduct operations activities in a manner that protects safety, environment and quality. * Ensure operations maintain compliance with all regulatory requirements at all times. * Ensure manufacturing area appropriately supports the execution of the production plan for the site. * Ensure consistency of operations on designated shift through active engagement on the floor. * Ensure audit action items assigned to operations are completed in a timely manner. * Set objectives and development plans for operators. Respond to employee relations issues with operators on shift and escalate to management where necessary. * Manage events as required, ensuring appropriate communication within the team and with external teams. Provide input to investigations. * Build and develop a team, creating clear common purpose and promoting good team spirit. * Ensure that operators are appropriately trained, and that operating procedures and training material are available and current. * Communicate appropriately with operators regarding site objectives and team business. * Ensure the team is adequately resourced to meet the business objectives appropriately managing overtime as necessary. Specifically, during the startup phase of the Lebanon API site (2025 to 2027) leadership will be expected to be collaborative, inclusive, and support the broader team to: * Build the organization with the necessary capability, capacity and culture to operate this facility to the highest standards of operational excellence. * Develop and implement the systems and processes needed to run the site, leveraging existing Lilly knowledge and practices where necessary, but also incorporating external experiences and learning. * Ensure regulatory compliance and operational excellence by supporting lean principles in their respective area. * Support the project team as they deliver the facility to the site team, by providing feedback and support. Basic Requirements: * High School Diploma or equivalent * 5+ years' experience directly supporting an API or chemical manufacturing operation or equivalent * Chemical synthesis experience or equivalent chemical processing experience * Demonstrated leadership experience * Skills in providing/receiving feedback and creating employee development plans * Basic computer skills (desktop software) are required * Solid understanding of FDA guidelines and cGMP requirements * Ability to work 12-hour shifts * Ability to work overtime as required Additional Preferences: * Bachelor's or Associate's Degree in science, engineering, or technical field * Previous experience in facility/area start-up environments * Previous experience in pharmaceutical manufacturing operations * Ability to travel to other Lilly locations for training purposes * Knowledge of lean manufacturing principles * Ability to work with a team, make independent decisions, and influence diverse groups. * Ability to instill teamwork within the shift and demonstrate key interpersonal skills. * Ability to communicate verbally and in writing to various audiences, particularly one-on-one coaching and feedback with direct reports. * Excellent interpersonal, written and oral communication skills * Strong organizational skills and ability to handle and prioritize multiple requests. * Strong technical aptitude and ability to train and mentor others. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $35.33 - $51.83 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly
    $98k-122k yearly est. Auto-Apply 42d ago
  • Operations Supervisor II

    CMA CGM Group 4.7company rating

    Service supervisor job in Mount Juliet, TN

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Pay Range Max: $65,000.00 YOUR ROLE Are you known for your leadership skills? Are you passionate about coordinating logistics activities? If so, we have an opportunity that would allow you to oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations. WHAT ARE YOU GOING TO DO? * Develop and provide excellent customer service to internal and external customers at all times. * Provide responsible supervision and control for all departmental activities. Assist in the retention and training efforts of staff and of customers. Conduct meetings with staff to assess group's overall status, discuss ideas for improvement and inform staff of new developments. Address all employee performance problems promptly and directly in accordance with personnel policies. * Oversee performance statistics. Review and monitor shipment documentation for accuracy. Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. * Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays. * Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations. Ensure all policies and procedures are consistently administered. * Identify areas of concern in clients' import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews. * Communicate with operations manager regarding progress and problems or issues. Maintain flexible work schedule include outside normal business hours and after hours on call rotation. * Effectively participate in and/or supervise department projects related to assigned area of responsibility. WHAT ARE WE LOOKING FOR? * Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred. * Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping; Some professional certifications may be required. * Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. * Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. #LI-GA2 CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. Nearest Major Market: Nashville
    $65k yearly Easy Apply 3d ago
  • Market Service Leader

    Old National Bank 4.4company rating

    Service supervisor job in Murfreesboro, TN

    Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are currently seeking a Community Banking Market Service Leader (MSL) that will be responsible in assisting the Community Banking Market Manager and the Banking Center Managers in a defined market relative to the oversight of the cash handling and daily operations of the banking centers. These areas include assisting with mentoring on cash handling policies and procedures, along with monitoring of operational and exception reports. The Market Service Leader supports client sales and service expectations by ensuring team members have appropriate product knowledge and conduct relevant discussions to uncover client needs and/or to provide referrals under a Relationship Banking client experience model. Market Service Leaders are responsible for contributing to the sales efforts of the market through their individual performance during staffing shortages or from planned client servicing responsibilities in order to maintain their own proficiency and as a people leader for their team's proficiency. The Market Service Leader is the liaison with Community Banking Operations and Risk partners. Market Service Leaders supervise the Market float positions to ensure sufficient staffing support is available at all market locations. Key Accountabilities Market Service Leader Provide operational and service guidance to market banking centers to ensure all client service standards are met or exceeded. Remain proficient in products and systems to appropriately coach their direct reports and to be available to support client needs for staffing shortages, partnership activities and Saturday coverages. Conduct regular meetings with banking centers to build technical knowledge, proactively review new policies/procedures, and identify areas for consistency in the banking center. Responsible for reviewing daily/weekly/monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items such as cash over/short items, missing CIP information or signature cards, and supporting safe deposit audits. Supervise Market Float Positions Supervise and schedule the market float positions to ensure appropriate staffing is available in banking centers needing support due to vacations, leaves of absence, or staffing shortages. Ensure market float staff have appropriate training to complete responsibilities and understand expectations as they move among banking centers. Manage float staffing level according to the Market Model, interviewing and hiring market staff in partnership with the Community Banking Market Manager. Support and Lead Change Management Partner with Banking Center Managers, Community Banking Operations Partners and Risk, as appropriate, to identify best practices, opportunities for improved efficiency, operational risks, training needs and client service opportunities. Implements and supports various change management activities, helping team members understand what needs to be done differently, identifies potential impacts/risks and develops actionable plans. Job Title: Key Competencies for Position Technical Knowledge Possesses the required technical knowledge to perform the role effectively; continuous learning to adopt new trends or expertise. Experience with teller and banker processes and systems, consumer loan input and processing along with branch capture and end of day responsibilities. Knowledge of workflows to support client needs and support partners. People Leadership: Actively seeks to attract the best talent and to develop team members effectiveness in their current and future roles, encourages and values diversity. Gives, receives, and asks for feedback, creates a supportive, encouraging environment which empowers team members to stretch beyond what they thought they could do, while holding team members accountable for goals and deliverables. Leads through change and earns agreement from team members. Influences peers and other team members without direct reporting relationship. Communication/Collaboration Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery methods. Actively seeks, develops and maintains trusted relationships with others to achieve business goals and objectives. Execution Leadership Problem Solver seeking to identify what caused the issue, incorporates input from multiple sources to ensure effective action and shared ownership. Committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Skills and Qualifications: Associate degree in business related field or equivalent combination of education and relevant work experience. 3+ years of experience in banking with retail sales, and/or customer service a plus. Prior supervisory experience preferred and/or demonstrated leadership experience NMLS registered or eligible to register with the National Mortgage Licensing System and Registry Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!
    $27k-33k yearly est. Auto-Apply 11d ago
  • Regional Supervisor II Travel Team

    DSV 4.5company rating

    Service supervisor job in Clarksville, TN

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Clarksville, 870 Steel Stock Road and 681 International Blvd Division: Solutions Job Posting Title: Regional Supervisor II Travel Team Time Type: Full Time Supports ALL Sites Position Description Summary: Supervises production associates who are performing tasks related to loading and unloading freight, accounting for materials utilizing multiple systems and overseeing the assembly and installation of server racks and their components. Principal Accountability: ● Oversees, organizes, and coordinates cycle counts, inventory replenishments and material returns ● Ensures adequate safety measures are followed to protect personnel and property ● Advises subordinates with questions or problems in any aspect of work activities. ● Monitors work and examines production areas for accuracy, neatness and conformance to policies and procedures. ● Recommends and implements documented changes to procedures to improve efficiency, quality and safety ● Performs or assists subordinates in performance of duties. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Utilization of multiple internal and external systems and dashboards to ensure process compliance and accuracy Accountability - Maintain service level agreements utilizing existing systems and tools and ensure subordinates are following safety protocol and standards Impact of Decisions - Erroneous decisions or failure to achieve goals could result in additional costs and personnel, and serious delays in overall schedules. Working Relationships - Frequently interact with customers, peers and other site stakeholders on site in addition to subordinates Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills:This is an entry level leadership role. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent experience is required. Generally prefer 3-6 years' experience in material handling operations. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.
    $38k-63k yearly est. 18d ago
  • Call Center

    Perunhr

    Service supervisor job in Spring Hill, TN

    Responsibilities Professionally represents Companies Mission and Values and the Brand during each customer engagement. Answers inbound calls in a Call Center environment Resolves and documents all customer contacts, inquiries, and concerns in the system. Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner. Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed. Provides product information and project information, which could include recommending products to purchase and/or their effective use. May perform other duties as assigned * Qualifications Basic computer skills with experience in Microsoft Word, Microsoft Excel Strong communication (verbal, listening, and written) and interpersonal skills Must have ability to handle conflict positively Strong sense of urgency Must demonstrate strong problem solving, multi-tasking and critical thinking skills Experience in call logging systems is preferred Customer service-focused call center experience is helpful Overview Hybrid Role: This is not a fully remote position | Training will be in-person
    $27k-43k yearly est. 60d+ ago
  • Aquatics Team Lead Seasonal)

    City of Clarksville 4.1company rating

    Service supervisor job in Clarksville, TN

    Under direct supervision of the Aquatics Superintendent and Aquatics Facility Manager, this position oversees the day-to-day operations of a city pool. Ensures that all appropriate water health and safety standards are maintained. ***PLEASE NOTE: THIS POSITION WILL REMAIN OPEN THROUGH DECEMBER 18, 2025, OR UNTIL FILLED.*** Example of Duties RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Supervises deck activity, lifeguards, pool attendants, cashiers, and patrons. Oversees the established aquatic programs and activities providing a high level of customer service. Oversees the maintenance of the pool and facility, to include chemistry, cleanliness, and other related maintenance. Participates and assists in all training sessions. Maintains records of operational facility usage; monitors and maintains inventories of pool equipment and supplies. Maintains and updates knowledge of current practices in Lifeguarding, First Aid, CPR, AED, and other operations. Assumes responsibility for the health and safety of the patrons. Responds quickly and effectively to all rescue or emergency situations. Performs first aid, CPR, and AED techniques as necessary. Responds to inquiries and requests received from patrons. Ensures that all possible safety measures are observed, including taking proper care of equipment and conducting regular inspections. Reports information regarding unsafe or suspicious activity including but not limited to: break-ins, accidents, chlorine levels, chlorine leaks, acid leaks, chemical problems, and all mechanical issues to the Aquatics Superintendent. Completes Accident and Incident report forms to be turned into the Aquatic Superintendent. Enforces pool rules and maintains discipline following department procedures and regulations. Performs related duties as assigned by Aquatics Superintendent or Aquatics Facility Manager. Typical Qualifications MINIMUM EDUCATION AND TRAINING Education and Experience: Must be 18 years of age. License and Certifications: Current Lifeguard Certification Current First Aid, CPR, and AED Certification Current Lifeguard Instructor (LGI) Current Water Safety Instructor (WSI) OTHER FUNCTIONS: Works together as a team with other Aquatics Staff and other departments. Performs with a high level of customer service and ensures a positive customer experience. Maintains a professional appearance and demeanor, including abiding by uniform requirements. Supplemental Information KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Strong leadership and managerial skills; Excellent oral and written communication skills; Integrity, self-motivation and the ability to work cooperatively with respect for members, guests, and other employees; Current certification for lifeguarding methods and procedures preferred Current certification for Lifeguard Instructor and Water Safety Instructor Current certification for First Aid, CPR, and AED Knowledge of rules and regulations governing conduct of the public at an Aquatic Facility Ability to enforce rules and address employees' and/or patrons' questions and concerns in a diplomatic and professional manner Skill in maintaining swimming pool filtration and sanitation systems; Ability to react calmly and effectively in emergency situations; Excellent communication skills, both verbally and in writing; Ability to understand and abide by department customer service standards and procedures; PHYSICAL REQUIREMENTS: Lifting, usually 50 pounds or less; Must be able to respond to situations quickly and accurately. WORK ENVIRONMENT: Must be able to work with little to no temperature control and is routinely exposed to various chemicals (i.e., chlorine, muriatic acid, cleaning materials, and disinfectants). Exposed to extreme heat and humidity, works on uneven and/or slippery surfaces, and is periodically exposed to hazardous conditions/situations. Incumbents may be exposed to bloodborne pathogens.
    $29k-37k yearly est. 2d ago
  • CSA Senior Estimator - Data Center Construction

    Turner & Townsend 4.8company rating

    Service supervisor job in Nashville, TN

    Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Job Description Turner & Townsend is seeking an experienced Senior CSA Construction Estimator to join our team to support large scale data center construction projects and programs. The ideal candidate will be a great communicator with a strong track record of providing accurate estimating services. Responsibilities: * Developing cost plans and estimates from concept through detailed design across multiple geographic regions; with internal and external staff. * Delivering and presenting updated cost plans at appropriate design milestones. * Experience in providing program-level estimates for specific scopes of work * Coordinate, manage, and supervise the work of support staff. * Reviewing proposed design changes/new technologies and preparing estimates within appropriate accuracy levels. * Help drive cost model trends by collecting, analyzing, and summarizing cost information from completed projects. * Assess cost effectiveness of alternate products and value engineering ideas at a program level. * Support training to Development and external Estimating teams on new project estimating tools/templates. * Support preparation of leadership presentations for the client's Preconstruction and Estimating team. * Delivering Life Cycle Costing models. * SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications * Bachelor's degree in construction management, cost management, quantity surveying, engineering or field related to construction. * Minimum 5-7 years of relevant experience * Experience in a construction cost management role such as Cost Manager, Quantity Surveyor, Estimator, Cost Engineer, Project Engineer, Project Cost Controls etc. * Experience providing conceptual estimating services and/or pre-construction services at a construction management or related firm. * Experience supporting large scale construction projects and programs * Good knowledge of construction industry technical matters, such as value management and value engineering. * Excellent communication skills. Additional Information * On-site presence and requirements may change depending on our client's needs* Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at ************************** and ********************** All your information will be kept confidential according to EEO guidelines. #LI-MC1 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
    $94k-133k yearly est. 37d ago
  • Call Center Supervisor

    NTT Data North America 4.7company rating

    Service supervisor job in Nashville, TN

    **Req ID:** 351021 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Supervisor to join our team in Nashville, Tennessee (US-TN), United States (US). Duties to include but not limited to the following: + Works with the call center manager to determine call center operational strategies by conducting needs assessments, performance reviews, and capacity planning. Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. + Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. + Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assess caller concerns. + Responsible for making databases and manual queries related to individuals encountered by client or other persons in immigration proceedings received when necessary. + Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. + Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. + Maintains communications with the call center manager regarding Call Center staff. + Addresses emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses and the Call Center. + Ensures QA metrics are in place and facilitate proper reporting to the government. + Supervises the call center operator analysts, maintain staffing schedules and managing daily operations. + Stands ready to answer incoming calls in a timely manner from detention facilities and other stakeholders if needed during any surge in incoming call volume. + Assists the manager in ensuring all Call Center SOPs are updated as needed and SOPs are created for any new programs or lines of business. + Possess multi-year experience working with ServiceNow as an end-to-end CMS. + Additional duties as assigned by the COR in association with the Call Center. **Basic Qualifications:** + Bachelor's degree and five years of experience; or a master's degree with four years of experience; or an associate degree with eight years of related experience; or 10 years of related experience with no degree. + Minimum 5 years of experience in responding to requests for information and searching automated systems for data. + Ability to obtain a Public Trust. **Preferred Qualifications:** + Prior law enforcement or immigration related experience is preferred. + Knowledge and experience working with RAD Apps; to include CRM tools. + Excellent reading comprehension, writing and communication skills that include the ability to effectively communicate with personnel of various backgrounds. **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
    $78k-111k yearly est. Easy Apply 35d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Nashville, TN?

The average service supervisor in Nashville, TN earns between $28,000 and $70,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Nashville, TN

$45,000

What are the biggest employers of Service Supervisors in Nashville, TN?

The biggest employers of Service Supervisors in Nashville, TN are:
  1. Brookdale Senior Living
  2. City National Bank
  3. Caterpillar
  4. Brookdale Ford
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