Service supervisor jobs in New Haven, CT - 524 jobs
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Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Service supervisor job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 16h ago
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Maintenance Operations Supervisor
Summerhill Associates
Service supervisor job in Katonah, NY
At Summerhill Associates, this role leads the delivery of high-end landscape maintenance across a portfolio of premier properties, ensuring every landscape reflects the company's commitment to exceptional quality and horticultural excellence. The position collaborates closely with clients, landscape architects, and internal teams to preserve design intent while identifying opportunities to enhance and elevate each property.
This is an exciting opportunity to play a key role in shaping maintenance standards, supporting design initiatives, and influencing the long-term success.
Essential Functions:
Oversee and lead the execution of all landscape maintenance functions including weekly landscape maintenance, plant health care, tree pruning and replenishment planting
Responsible for submitting detailed reports every Friday afternoon and communicating completed work performed that week and the upcoming schedule to the company for all assigned accounts
Design, estimate and communicate enhancement and planting opportunities for all landscape maintenance clients with Landscape Architects, Clients and Ownership/Client Representatives
Assist with landscape design projects and become familiar with all aspects of design technology
Effectively work, communicate and follow-up with landscape architects, designers, clients and builders to ensure maintenance of projects matches design intent
Execute all work to the highest horticultural standards
Assist in the development of a maintenance manual for all assigned projects that graphically outlines and adheres to horticultural best practices
Lead the oversight of maintenance accounts, including coordination with sub-contractors, to ensure jobs are executed to the highest standard
Coordinate with sub-contractors, clients and all entities involved in assigned jobs to make sure all aspects of the work are organized, efficient and effectively communicated
Coordinate and communicate information on assigned projects between office and field operations
Role Responsibilities:
Assist with plant sourcing including visiting nurseries to tag plant material for Summerhill Associates as needed
Assist with phases of design projects as needed and if schedule allows. This includes design development, sourcing, plant layout and maintenance
Assist in the execution of safety training for landscape crews on assigned projects. Ensure that training is executed on a frequent basis and reinforced on job sites
Responsible for the training of landscape crews in accordance with the best management practices in all facets of landscape maintenance and horticulture
Ensure job sites are organized and clean
Perform job start up inspections and recommendations with foreperson/field PM
Verify contract specifications for maintenance of plant material are being met
Required Skills/Abilities:
Good verbal and written communication skills
Strong horticultural knowledge
AutoCad, Lumion, Sketch Up and Rhino
Extremely detail-oriented
Ability to read, understand, and execute drawings, and plans
$48k-82k yearly est. 1d ago
Real Estate Team Lead
Vylla
Service supervisor job in Bridgeport, CT
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$58k-112k yearly est. 3d ago
Authentication Services Lead Platform Engineer (Active Directory, SSO, AWS)
Dev 4.2
Service supervisor job in New Haven, CT
Company DescriptionJobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Capital One
Job DescriptionCenter 3 (19075), United States of America, McLean, VirginiaAuthentication Services Lead Platform Engineer (Active Directory, SSO, AWS)
Do you want to work for a tech company that writes its own code, develops its own software, and builds its own products? We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for 65 million customers.
At Capital One, you'll be part of a group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs. Do you possess an innate desire to learn and work on new and exciting technology and design solutions as it relates to identity and directory services today and into the future? If so, then this opportunity might be for you. We want you to be curious and ask “what if?”
Do you have experience with:
AWS Cloud Infrastructure management
Microsoft's Active Directory
Single Sign-On (SSO)/MFA - Ping, Okta, or similar platform
Azure Active Directory
AWS Directory Services
Microsoft AD on AWS
Google Cloud Directory
Similar LDAP or cloud vendor based platform
Capital One is looking for an experienced Authentication Services Lead Platform Engineer to help drive the enterprise directory strategy forward for the Identity and Access Management organization. As a member of the Authentication Services Platform team within Authentication Services, you will be responsible for developing, engineering, deploying and supporting comprehensive solutions. The Authentication Services Lead Platform Engineer will also be responsible for identifying opportunities for the automation of tasks, processes, or entire solutions. This role is also responsible for leading and driving initiatives as well as identifying any opportunities for improvement in the environment.
Candidates for this role should have expert level knowledge and experience with complex enterprise level Active Directory environments, other enterprise LDAP platforms, Single Sign On (SSO)/MFA, and AWS Cloud Infrastructure management. Candidates should be passionate about delivering a highly secure and stable environment with an eye for continuous improvement. The individual should have experience with integrating new and emerging technologies into an enterprise environment and welcome the opportunity to work on cloud based platforms from AWS, Microsoft, and Google.
Responsibilities
Analyze, design, and support a highly complex, enterprise level Active Directory and Single Sign On services in a hybrid on-premise and cloud hosted environment.
Manage enterprise identity cloud directories including Microsoft Azure AD, AWS Microsoft AD, and Google Cloud Domain Directory.
Manage enterprise cloud infrastructures in AWS, Azure, and Google cloud platforms
Translate business needs into workable technology solutions that meet the needs of internal customers.
Participate in or lead troubleshooting and incident resolution of complex, high severity incidents
Develop automated solutions using scripts, pipelines, and cloud based server-less computing platforms
Develop detailed architecture, standards, design, and implementation documentation
Analyze the current Authentication Services environment to identify both technical and operational opportunities and develop continuous improvement action plans.
Participate in disaster recovery, capacity planning, performance monitoring and maintenance to ensure high availability.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 6 years of experience with Active Directory
At least 6 years of experience with engineering, operational support, and implementation of identity and directory services
At least 6 years of experience with Windows security, delegation of permissions, and group policy management
At least 6 years of experience with AWS Cloud Infrastructure management
Preferred Qualifications
Bachelor's Degree
7+ years of experience supporting Public Key Infrastructure (PKI) and Active Directory Certificate Services
7+ years of experience supporting Active Directory in a cloud hosted environment with AWS, Microsoft Azure, or Google Cloud Platform
7+ years of experience with cloud-based directories Microsoft Azure, AWS Microsoft AD, and Google Cloud Domain Directory
7+ years of experience developing complex scripts in PowerShell, VBScript, YAML, Python or other languages to develop automated solutions
7+ years of experience with Microsoft Identity Manager in an enterprise environment
7+ years of experience developing Infrastructure as Code in cloud hosted environments using Terraform, CloudFormation, or Azure Resource Manager
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $160,200 - $182,800 for Lead Platform EngineerSan Francisco, California (Hybrid On-Site): $169,700 - $193,700 for Lead Platform Engineer
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
$169.7k-193.7k yearly 60d+ ago
Customer Service Manager
Polarson
Service supervisor job in New Haven, CT
Basic Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Social Skills
Actively looking for ways to help people.
Persuading others to change their minds or behavior.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Bringing others together and trying to reconcile differences.
Complex Problem Solving Skills
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Analyzing needs and product requirements to create a design.
Writing computer programs for various purposes.
Generating or adapting equipment and technology to serve user needs.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
System Skills
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Managing one's own time and the time of others.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Determining how money will be spent to get the work done, and accounting for these expenditures.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Desktop Computer Skills
Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
Task
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Work Activities
Getting Information
obtain information from individuals
Interacting With Computers
use computers to enter, access or retrieve data
Communicating with Persons Outside Organization
interview customers
write business correspondence
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
make decisions
Updating and Using Relevant Knowledge
use knowledge of investigation techniques
use knowledge of written communication in sales work
use telephone communication techniques
Processing Information
examine financial documents to verify issue
calculate rates for organization's products or services
detect discrepancies on records or reports
Resolving Conflicts and Negotiating with Others
resolve customer or public complaints
Organizing, Planning, and Prioritizing Work
$57k-104k yearly est. 60d+ ago
Division Service Leader - Personal Lines
World Insurance Associates, LLC 4.0
Service supervisor job in Brewster, NY
Job Description
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.
Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Position Summary
The Division Service Leader is responsible for leading, developing, and scaling service operations across multiple units within the Personal Lines division. This role provides strategic and operational leadership to Unit Leaders and Service Leaders, ensuring consistent execution of service delivery models, operational excellence, colleague development, and client experience across the division.
This position partners closely with senior leadership to implement enterprise strategies, drive profitable growth, support acquisition integration, and ensure alignment with World's operating model, workflows, and professional standards. The Division Service Leader is accountable for division-wide performance, talent strategy, and continuous improvement while fostering a collaborative, high-performance culture.
Primary Responsibilities
Strategy, Business, & Financial Leadership
Partners with executive, divisional, and unit leadership to execute enterprise and divisional strategies
Leads division-wide implementation and monitoring of methods, processes, measurements, controls, and structure that drive profitable growth and operational efficiency
Establishes and drives utilization of KPIs and performance dashboards to measure results and inform decision-making
Provides regular updates on division performance, risks, opportunities, and key initiatives through established governance and meeting cadences
Ensures strategic objectives are effectively cascaded to Unit Leaders and service teams
Oversees workforce planning, including management of new and replacement hire requests across the division
Accountable for division-level billing accuracy, cash collections, and financial controls
Ensures integrity and consistency of key data elements across systems and locations
Supports acquisition onboarding and integration efforts, including service model alignment, colleague transition, and process adoption
Client Experience
Owns the Personal Lines client experience strategy and delivery model across the division
Ensures consistent quality, timeliness, and service standards across all units and locations
Partners with Unit Leaders and Producers to align service delivery with client expectations and growth objectives
Ensures service teams maintain disciplined adherence to established workflows, standard operating procedures, and professional excellence standards
Establishes and oversees division-wide new business and renewal planning cadences
Drives consistency in roles, responsibilities, and team structures across all Personal Lines locations
Acts as an escalation point for complex or at-risk client situations and ensures proactive resolution strategies
Ensures delivery of Client Service Plans and adherence to defined scopes of service
Builds strong partnerships with Shared Services to promote a “one team” culture and seamless client experience
Colleague Development & Leadership
Creates a high-performance, accountable culture focused on engagement, development, and results
Establishes a consistent evaluation and talent review cadence to assess leadership capabilities, competencies, and succession readiness
Identifies and supports leadership development opportunities through coaching, mentorship, and stretch assignments
Partners with recruiting to attract, assess, and retain top Personal Lines talent
Ensures onboarding, training, and ongoing education are delivered consistently across the division
Champions diversity, inclusion, and colleague mentorship initiatives
Leads change management efforts related to growth, acquisitions, process enhancements, and technology adoption
Serves as a subject matter expert in the advancement and implementation of new systems, workflows, and best practices
Placement & Carrier Strategy Support
Maintains strong knowledge of Personal Lines products, market trends, and carrier strategies
Builds and sustains senior-level relationships with carrier partners and intermediaries
Ensures placement processes meet quality, timeliness, and consistency standards across the division
Drives alignment with Personal Lines placement specialists and carrier engagement strategies
Oversees adherence to marketing protocols, timelines, and underwriting guidelines
Supports complex placement initiatives and escalations as needed
Ensures carrier insights and changes are communicated effectively to Unit Leaders and service teams
Executive Client & Operational Oversight
Provides strategic oversight for complex or high-value Personal Lines client relationships as needed
Partners with Producers and leadership on client strategy, retention, and growth initiatives
Ensures consistent standards for documentation, system accuracy, and workflow compliance
Oversees effective delegation and utilization of service, support, and shared services resources
Uses data and insights to identify trends, risks, and opportunities for improvement across the division
Position Specific Skills/Qualifications
10+ years of Personal Lines insurance experience with a comprehensive understanding of personal insurance coverages and service models
Demonstrated experience leading and developing leaders across multiple teams, locations, or units
Prior experience supporting or integrating acquisitions strongly preferred
Active state Property & Casualty insurance license required
Proven ability to drive operational excellence, change management, and scalable service models
Strong strategic, analytical, and financial acumen with the ability to interpret and act on performance metrics
Exceptional written, verbal, and interpersonal communication skills
Strong functional knowledge of Excel and Microsoft Office products
Ability to influence across levels, build trust, and partner effectively with internal and external stakeholders
Strong problem-solving, decision-making, and critical-thinking skills
Ability to operate effectively in a fast-paced, growth-oriented environment with a high degree of accountability
Physical Demands & Working Conditions
Physical Demands
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
#LI-HZ1
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$80k-115k yearly est. 29d ago
Customer Service Manager
Gamer's Choice
Service supervisor job in Islandia, NY
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support. You'll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction. In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with Gamer's Choice's standards.
Key Responsibilities:
Manage a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers.
Respond promptly and professionally to customer inquiries via email, social media, and other platforms.
Resolve customer complaints by identifying the issue, determining the cause, selecting and communicating the best solution, and following up to ensure resolution.
Manage and track incoming customer requests using the company's CRM system.
Provide accurate information regarding products, services, policies, and order status.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Monitor social media channels for customer feedback, questions, and complaints.
Craft clear, brand-appropriate responses while maintaining professionalism in public comment threads.
Escalate sensitive issues to the appropriate team members/leadership team.
Work closely with internal teams, including sales, fulfillment, and marketing, to resolve customer issues.
Document common issues and customer feedback to help inform process improvements and product enhancements.
Qualifications:
2 - 4 years of management experience in a Customer Service environment
5+ years of customer service experience, preferably in a fast-paced or customer-centric environment.
Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media).
Experience using CRM or ticketing systems.
Comfortable navigating multiple digital tools and multitasking between channels.
Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience.
Strong problem-solving skills and attention to detail.
Experience managing customer communications on social media is a plus.
Benefits:
Health, dental, and vision insurance
Paid time off
401k
Employee Discounts
Gym Membership Reimbursements
Salary Range: $25.00 - $40.00 DOE
EEO/AAP Statement: Gamer's Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer's Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.
$25-40 hourly 18d ago
Field Service Supervisor
Tradebe 4.3
Service supervisor job in Berlin, CT
Apply now " Tradebe Site: Tradebe Berlin Department: Operations Business Line: Environmental Services & Global Functions Field ServiceSupervisor Description: Tradebe is a group of industrial businesses dedicated to creating a more sustainable planet and making a real impact on human wellbeing. In the US, we lead the way in recycling and the circular economy, managing diverse environmental challenges sustainably.
Our Field Services team delivers essential industrial services directly in the field, including tank cleaning, spill response, waste removal, and more. This hands-on team plays a critical role in environmental protection and often travels to various sites. Join us and make a real impact on the environment!
The Opportunity
* ~ 50% travel throughout the US
* Paid weekly
What will you do? Make an impact!
Join Tradebe as a Field ServicesSupervisor and lead industrial cleaning projects at customer sites. This is a working supervisor position and a great opportunity for field service professionals who enjoy hands-on work, leadership responsibilities, and variety in their day-to-day tasks.
Key Job Responsibilities
* Ensure compliance with Environmental, Health, and Safety (EHS) standards
* Monitor and enforce DOT and OSHA safety rules during cleanup activities
* Conduct site safety meetings and maintain proper protective equipment levels
* Manage all phases of on-site projects, including scheduling and team supervision
* Communicate effectively with clients and maintain accurate project documentation
* Safely operate heavy equipment and tools for cleanup operations
* Perform physical labor related to cleanup, waste removal, and remediation
* Other duties as assigned
Do you have what it takes?
* High school diploma or GED (college degree preferred)
* 2+ years of industrial cleaning/field services experience highly preferred
* 1-2+ years of supervisory experience (depending on level)
* Valid driver's license required
* Ability to obtain TWIC card
* Prior emergency response experience
* Ability to work flexible schedules and travel as needed
* Strong communication skills and ability to follow written/oral instructions
What's in for you?
Why Tradebe is Right for You
* Competitive pay and benefits
* Student loan repayment assistance
* Generous vacation and sick plans
* Medical (including telehealth), dental and vision
* 401k Retirement match
* Flexible spending accounts (FSA)
* Health savings accounts (HSA)
* Agency paid, basic life and AD&D insurance
* Career ladders, professional development, and promotion opportunities
* Leadership opportunities
* Great work environment and culture
* And MORE!
Ready to make a difference? Apply now!
#TeamTradebe #SustainableCareers #TradebeJobs
The hourly pay rate for this position ranges from $27.50-$35.00 per hour depending on factors such as your location, experience, skills, and qualifications. Please note that the top end of the range is not guaranteed. This range is provided to offer transparency and should not be interpreted as a guaranteed offer. Final compensation will be determined through a thoughtful assessment of your background and fit for the role.
If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities!
Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law
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$27.5-35 hourly 41d ago
Assistant Customer Service Supervisor
The Aero All-Gas Company
Service supervisor job in Hartford, CT
Join Our Team as an Assistant Customer ServiceSupervisor at The Aero ALL-GAS Company!
Department: Customer Service Reports To: General Manager and Sales Director
Employment Type: Full-Time Company: The Aero ALL-GAS Company
Welcome to ALL-GAS!
At ALL-GAS, we're passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we're excited to invite a friendly, organized, and enthusiastic Assistant Customer ServiceSupervisor to join us on this journey!
Position Summary
We are seeking a motivated and detail-oriented Assistant Customer ServiceSupervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.
Key Responsibilities
Support management in supervising and mentoring customer service staff
Assist with scheduling, training, and performance coaching
Handle escalated customer inquiries and resolve issues promptly and professionally
Monitor service quality, response times, and customer satisfaction metrics
Help implement and enforce company policies and procedures
Collaborate with other departments to ensure seamless customer experiences
Assist with reporting, documentation, and process improvements
Who We're Looking For
We'd love to meet someone who's excited to jump in and make a difference! Here's what we're hoping you bring:
Qualifications
Required - High School Diploma or GED
2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred
Strong leadership and interpersonal skills
Excellent written and verbal communication abilities
Proven ability to handle difficult situations calmly and effectively
Proficiency with customer service software, CRM systems, and Microsoft Office
Highly organized with strong attention to detail
Preferred Skills
Experience in training and onboarding staff
Ability to analyze customer feedback and service metrics
Conflict resolution and problem-solving skills
Adaptability in a fast-paced environment
Why You'll Love Working With Us
A competitive salary that reflects your skills and experience.
Great benefits, including health, dental, and vision insurance.
A 401(k) plan with company matching to help you plan for the future.
Generous paid time off and holidays to recharge.
Plenty of opportunities to grow and learn with us!
Ready to Join Us? Click "Apply for This Job"
ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.
$37k-56k yearly est. 12d ago
District Service Supervisor
Bell and Howell LLC 4.7
Service supervisor job in Hartford, CT
About Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.
Position Title: District ServiceSupervisor
Location: New England Area
Job Summary:
The District ServiceSupervisor proactively manages a subset of a district including people management and operational oversight. They are responsible and accountable for managing a team of technicians to ensure maximum performance, engagement, and operational compliance. The independently resolve customer problems and ensure optimized resourcing to manage cost and SLA performance. They also drive special projects as needed to support the district, region, or overall service organization strategy and performance.
Job Responsibilities:
Ensure operational SLA compliance with assigned customers and technicians and direct tactical actions related to customers and monitor metrics on response time, down time, time between calls, and time to repair products. Evaluate data and make recommendations for improvements to better serve the customer. Serve as an escalation point for customer concerns.
Manage an assigned team of technician through responsible recruiting, training, motivating, coaching and counseling. Work with district management team to determine the training needs for the district and ensure that programs are delivered to increase their skill base and technical proficiency.
Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling. Realign resources as needed to ensure customer satisfaction. Resolve any customer issues or complaints.
Be responsible for operational performance of the team, including adherence to customer Service-Level Agreements (SLAs) and revenue recognition practices.
Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance. Develop strategies and action plans to address deficiencies and improve efficiency and productivity.
Support District growth requirements as needed under the direction of a District Service Manager or other service leader.
Work with District Service Manager (DSM) to monitor operational metrics, completion of projects, and call closure.
Oversee safety compliance of team and care for company property.
Contribute to team efforts by accomplishing related results in a cooperative and supportive manner.
Maintains availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals.
Other duties as required.
Supervisory Responsibilities:
Will manage a portion of the technicians in a service district and be accountable for the performance, engagement, and compliance with company and department process and policy.
May manage certain assigned projects and initiatives in the district, region, or national level
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.
Strong interpersonal/customer relation skills.
Ability to effectively resolve conflict internally and externally.
Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
Strong analytical, problem-solving, quantitative, and time management skills.
Ability to communicate effectively both orally and in writing.
Ability to understand, remember and follow verbal and written instructions.
Ability to work as an integral part of a team.
Ability to read and understand written procedures and diagrams for assembly and test.
Ability to develop and implement solutions to assembly problem.
Ability to maintain regular attendance and be punctual.
Education and Experience:
High School degree or equivalent.
Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience.
5+ years of field experience strongly preferred.
Associate degree preferred.
1+ year of supervisory experience including accountability for employee performance preferred.
Travel:
This position requires regular travel in the United States and Canada.
Physical and Mental Requirements:
Mental/Cognitive
Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal. Ability to work with others and manage emotions.
Physical
Requires sitting and walking.
Requires using hands to feel, reaching with hands and arms.
Requires standing, talking and hearing.
Requires close, distant, color, and peripheral vision; depth perception.
Work is usually performed in a controlled office, manufacturing or retail environment; noise within acceptable safety levels; work is sometimes performed in cramped areas; heights up to sixteen (16) feet; paper dust prevalent; exposure to with cleaners and solvents used to clean machines.
Requires lifting of up to fifty (50) pounds.
Ability to travel regularly to visit customers and meet with employees and conduct occasional out of district travel.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
$56k-82k yearly est. 4d ago
Supervisor Of Clinical Services
Careco
Service supervisor job in Waterford, CT
Benefits:
401(k)
Bonus based on performance
Company car
Competitive salary
Health insurance
Paid time off
Signing bonus
Training & development
🚨 Now Hiring: Supervisor of Clinical Services - Home Health Care 🚨📍
Based in Waterford, Connecticut | $100K+ Bonus + Benefits | $10,000 Sign-On Bonus!
Are you a clinical leader ready to make a real impact in the lives of patients and the professionals who care for them? We are searching for a Supervisor of Clinical Services to join our growing home health care team in Connecticut!As a key member of our leadership team, you'll play a critical role in driving high-quality patient care, supporting exceptional field based clinicians, and ensuring regulatory compliance in accordance with Connecticut Department of Public Health (DPH) standards.
Why You'll Love Working With Us:
✅ $100,000+ Base Salary
✅ Performance Bonus Opportunities
✅ $10,000 Sign-On Bonus
✅ Company Vehicle + Mobile Phone Provided
✅ Supportive Leadership + Growth Pathways
What You'll Do:
Oversee and support clinical staff in the delivery of home health care services across a defined service area
Ensure compliance with CT DPH regulations and clinical best practices
Lead case conferences, quality improvement initiatives, and documentation review
Collaborate with interdisciplinary teams to maintain high standards of patient care
Serve as a mentor and resource for field staff, providing hands-on guidance and support
Participate in the recruitment, training, and retention of top clinical talent
Act as a liaison between clinical operations and executive leadership
Who You Are:
✔ A Registered Nurse (RN) licensed in Connecticut
✔ A minimum of 2 years of clinical experience in home health care
✔ At least 1 year of supervisory/management experience in a home health setting
✔ A passionate leader with strong organizational and communication skills
✔ A driver of quality, compliance, and compassionate care
About Us:
We are a values-based home health care provider dedicated to clinical excellence, compassionate service, and innovation. With a footprint across multiple states, we empower our teams with the resources they need to succeed-and the autonomy to make a difference.
Ready to Lead With Purpose?
Apply today and step into a role that offers growth, impact, and unmatched support. Let's elevate home care together.📩
Apply now or email your resume to *************************
Compensation: $100,000.00 per year
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Connecticut Association for Healthcare at Home.
$100k yearly Auto-Apply 60d+ ago
Customer Service
Liberty Moving and Storage
Service supervisor job in Commack, NY
Customer Service Salary Range: $24/hour At Liberty Moving & Storage, we believe in taking care of our team. Here's what you can expect: * Medical Insurance - Coverage begins on the 1st of the month following 30 days of employment.
* The company contributes toward the cost of your medical plan, and we also provide a generous Health Reimbursement Arrangement (HRA) to help offset out-of-pocket expenses.
* Dental & Vision Insurance - Coverage begins on the 1st of the month following 30 days of employment.
* These plans are 100% employee-funded at a minimal expense, giving you affordable access to additional coverage.
* 401(k) Retirement Savings Plan - Eligible on the 1st of the month after completing 1 year of service.
* Includes a company match to help grow your retirement savings.
Location: Commack, NY - Must be able to work on-site
Overview: The Logistics Coordinator will be a key member of our growing move management team, operating primarily from Commack, NY. This role encompasses managing all tasks required to ensure smooth relocations for customers domestically and internationally while working closely with our van line partners, Mayflower and United Van Lines. The Logistics Coordinator will report directly to the Customer ServiceSupervisor.
Essential Responsibilities:
* Manage Mover's Suite Move Management and BlueZone software, including service orders for van lines and car carriers.
* Provide exceptional customer service to internal counselors, household goods networks, and assignees, ensuring compliance with established policies.
* Build and maintain strong relationships with network and non-network providers to facilitate successful relocations.
* Act as a subject matter expert for household goods activities and provide clear, timely communication to stakeholders.
* Ensure data accuracy by entering and maintaining relocation-related details in company systems.
* Generate and analyze reports to meet internal and client-specific requirements.
* Participate in regular reviews of household goods operations, providing updates and recommendations to management and clients.
* Show adaptability and creativity when completing assignments, and seek opportunities for professional growth.
* Support the implementation of new business processes, vendors, or services related to household goods relocations.
* Foster positive relationships with colleagues, management, and customers to maintain a collaborative work environment.
Qualifications and Skills:
* Strong verbal and written communication skills.
* High attention to detail and a customer-centric approach.
* Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment.
* Proficiency in Microsoft Office Suite and other related software applications.
* Strong interpersonal and teamwork skills.
* Ability to work under pressure in a fast-paced environment.
* Must live in NY and be able to commute daily to our Commack office.
Preferred Experience:
* College degree or equivalent work experience.
* Experience in domestic and international household goods transportation.
$24 hourly 60d+ ago
Client Service Supervisor
Help at Home
Service supervisor job in Hartford, CT
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Client ServiceSupervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care ServiceSupervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$39k-63k yearly est. 13d ago
Retail Customer Service Manager
Michaels 4.2
Service supervisor job in Westport, CT
Store - WESTPORT, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$18.25 - $23.30
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$18.3-23.3 hourly Auto-Apply 4d ago
Residential Assistant Supervisor - Mental Health
Options for Community Living, Inc. 4.0
Service supervisor job in Oakdale, NY
Job Description
Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island.
*$500 Sign-on Bonus!*
Options for Community Living, Inc. is looking for an Assistant Supervisor to join our team! An ideal candidate should meet the following requirements:
High School Diploma or the equivalent, Bachelor's degree preferred.
At least 1 year of experience working in a setting with people with mental illness.
QMHS Standard preferred.
Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required.
This position may be a great fit for someone with experience working as group home residential counselors, direct support professionals, case managers, residential managers, or residential assistant managers!
Our Benefits include:
Medical, Dental and Vision Insurance
Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
403(b) retirement plan with an employer match
Employee Assistance Program
Tuition Assistance
Wellness Initiatives
Paid Training & On-the-Job Training
Promotional Opportunities
Mileage reimbursement
Life Insurance
Flexible Spending Account
Salary Range: $41,860 ($23.00/hr.) - $54,600 ($30.00/hr.)
The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity).
Schedule: Monday, Wednesday, Friday: 7:00 AM - 3:00 PM and Tuesday, Thursday: 12:00 PM - 8:00 PM, with 1 weekend day per month (35 hours/week)
Location: In person; Oakdale, NY or Huntington Station, NY
Pay Type: Non-exempt
Responsibilities:
The Assistant Supervisor assists the supervisor with various program and household management tasks at the Community Residence and Scattered Apartment sites. The Assistant Supervisor is responsible for providing supervision of some staff at the Community Residence. The Assistant Supervisor provides various support services to the residents and is responsible for training and assisting residents in the activities of daily living. The Assistant Supervisor can perform all the duties of the Full-time Residential Counselor, in addition to carrying out the tasks listed below.
Schedule staff coverage of residence and ensure adequate staffing patterns and ratios are maintained.
Evaluate the performance of staff and work with Program Supervisor to address disciplinary issues. Meet with staff regularly to provide feedback and coaching.
Provide documented supervision to assigned staff at least monthly.
Maintain and update chore lists. Assign, post, monitor, review rotation and bring discrepancies to Program Supervisor's attention.
Review site and grounds daily, arrange for special services as needed and process service requests. Conduct a monthly Physical Site Audit for all sites.
Maintain household budget and ensure that expenses for household supplies, food, furniture, etc. stay within the budgeted amount.
Complete timely submission of Monthly Safety Report. Maintain First Aid and Biohazard Kits.
Ensure vehicle maintenance is up to date. Schedule service as needed.
Ensure the timely completion of all Foothold documentation for all staff. Run Mandatory Foothold reports for all staff and residents and bring outlying findings to Program Supervisor's attention.
Plan weekend activities and assist with agency-wide events for residents.
Provide transportation to residents as needed.
Coordinate training and provide onsite support to staff as needed. Ensure the New Staff Orientation Checklist is completed.
In the event of the Program Supervisor's absence, assume responsibilities of the Program Supervisor on an as-needed basis.
Oversee meal planning for the site and plan for shopping, staying within budget.
Ensure that medication records are properly maintained, and policies are followed so residents maintain an adequate supply of medication. Conduct regular medication audits.
Conduct weekly house meetings at the community residence.
Assist residents with maintaining their benefits.
Maintain client account records and ensure they are up to date.
Advocate and attempt to resolve all outstanding accounts for the team at the beginning of month and prepare/update a plan of action each month.
Salary Range$41,860-$54,600 USD
Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.
$41.9k-54.6k yearly 14d ago
Call Center Supervisor
408&&Polarsonalm
Service supervisor job in Hauppauge, NY
Supervises and coordinates activities of employees providing customer service by performing the following duties: • Maintains call distribution system. • Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
$35k-58k yearly est. 60d+ ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Service supervisor job in Newington, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
* Successfully lead, build and develop a team for modeling service excellence
* Maintain associate payroll, benefit and performance information
* Hire, coach, mentor and develop associates
* Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
* Display initiative to succeed in an entrepreneurial culture.
* Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
* Multi- task within a fast paced service environment.
* Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
* Provide responsive communication of information to Director of Customer Care, associates and customers.
* Proactively resolve escalated customer issues.
* Able to identify opportunities and find solutions for continuous improvement
* Problem-solve, organize and balance multiple priorities within a fast-paced environment.
* Maintain composure when handling unexpected challenges and competing demands.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Minimum three years' management experience in a customer service or retail environment.
* Proficient in PC-based applications.
* Leadership skills required.
* Bachelor's degree preferred.
* Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$35k-54k yearly est. 33d ago
Snowsports Discovery Center Supervisor
Mohawk Mountain Ski Area
Service supervisor job in Cornwall, CT
The Snowsports Supervisor is responsible for training and mentoring instructors by setting an example by following all policies and procedures, being approachable, and sharing knowledge with coworkers. This individual is responsible for overseeing the on hill operations of all daily and school group lessons under the direction of the Snowsports Directors. She/he will assist with the organization of group lessons, including the checking in and out of participants, communication with instructors and parents, and ensuring the safety of all parties involved. Supervisors may occasionally teach lessons based on the needs of the Snowsports Department. Reports to the Snowsports Directors.
$41k-65k yearly est. 60d+ ago
Director of OCD Services
Silver Hill Hospital 4.2
Service supervisor job in New Canaan, CT
The Director of OCD Services will provide clinical leadership, oversight, and direct care within Silver Hill Hospital's OCD Services Program across all levels of care. This position will be responsible for designing, planning, implementing and leading a new residential program for OCD. In addition, the Director will be responsible for recruiting and supervising clinical staff specializing in OCD treatment, ensuring high-quality delivery of Exposure and Response Prevention (ERP) and other evidence-based interventions, and advancing program initiatives related to OCD and related disorders. The Director of OCD Services will also provide individual and group treatment, psychological assessment, and consultation as part of an interdisciplinary team to ensure patient-centered, evidence-based care throughout the Hospital. This position will report to the Director of Psychology.
Duties/Responsibilities:
Designs, plans, implements and leads a new residential program for OCD.
Provides accountability and oversight of OCD Services across all hospital levels of care.
Recruits, supervises, and evaluates clinical staff specializing in OCD and related disorders.
Supervises, coaches, and evaluates direct reports, fostering ongoing professional development and providing performance appraisals.
Oversees delivery, training, and fidelity monitoring of ERP and other evidence-based interventions.
Develops, implements, and monitors standardized clinical pathways, protocols, documentation practices, and quality standards specific to OCD treatment.
Oversees measurement-based care strategies, data tracking, and outcomes reporting for the OCD program.
Collaborates with program leadership on evaluation, planning, and enhancement of specialty OCD initiatives.
Serves as an ambassador for the OCD program, including communicating program offerings to internal stakeholders, external referrers, and the business development team.
Provides intensive, individual psychotherapy for adults. Facilitates group psychoeducation and group therapies, with consideration of the role of dyadic and group work in the context of a house-based treatment milieu and overarching therapeutic community context.
Conducts psychological assessments for assigned Residential patients, primarily, and other patients at Silver Hill Hospital, as availability allows.
Attends and participates in inter-disciplinary treatment team meeting, and other clinical rounds, to review clinical progress, testing results, determine further needs for assessment and specialized interventions, and assist team in developing case formulations.
Attends administrative meetings and team huddles to ensure assessments of patients includes appropriate safety monitoring and follow-up of intervention questions, as well as appropriate care
Monitors needs for clinical services and identifies opportunities for new services, including strengthening relationships with external referrers and coordinating care around referred patients.
Works collaboratively with other departments and disciplines, to develop strategies and processes to ensure that high quality clinical care is consistently provided in accordance with quality standards of care, and that services are appropriately documented. Coordinates training of psychology interns and/or psychology fellows on documentation.
Collaborates with Patient Experience Department on clinical initiatives identified through patient and family feedback.
Effectively communicates changes in clinical care, safety status, or risk level with internal or external stakeholders.
Fosters cohesive teams and create an inclusive team environment where all voices are welcomed.
Provides care appropriate to the to the ages of the patients served.
Ensures all policies and procedures for psychology services reflect best practices.
Performs other duties and responsibilities as assigned.
Required Skills/Abilities:
Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
Experience with electronic medical records.
Basic computer skills (Microsoft Office applications)
Ability to conceptualize patients from multiple perspectives.
Education and Experience:
PhD or PsyD in Counseling or Clinical Psychology.
Licensed in the state of Connecticut.
CPR BLS & CPI certification, after hire and before assignment to direct patient care.
7 to 10 years' experience providing high quality psychological interventions with complex patients.
Postdoctoral supervision experience and/or postdoctoral training in psychological treatment and assessment.
Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.
$113k-152k yearly est. Auto-Apply 12d ago
Assistant Customer Service Supervisor
The Aero All-Gas Company
Service supervisor job in Hartford, CT
Job DescriptionSalary: Based on Experience
Join Our Team as an AssistantCustomer ServiceSupervisorat The Aero ALL-GAS Company!
Department:Customer Service Reports To:General Manager and Sales Director
Employment Type:Full-Time
Company:The Aero ALL-GAS Company
Welcome to ALL-GAS!
At ALL-GAS, were passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and were excited to invite a friendly, organized, and enthusiastic AssistantCustomer ServiceSupervisor to join us on this journey!
Position Summary
We areseekinga motivated and detail-oriented AssistantCustomer ServiceSupervisorto support daily customer service operations and help lead a high-performing team. This roleassistsmanagementin overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.
Key Responsibilities
Supportmanagementin supervising and mentoring customer service staff
Assistwith scheduling, training, and performance coaching
Handle escalated customer inquiries and resolve issues promptly and professionally
Monitor service quality, response times, and customer satisfaction metrics
Help implement and enforce company policies and procedures
Collaborate with other departments to ensure seamless customer experiences
Assistwith reporting, documentation, and process improvements
Who Were Looking For
Wed love to meet someone whos excited to jump in and make a difference! Heres what were hoping you bring:
Qualifications
Required - High School Diploma or GED
2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred
Strong leadership and interpersonal skills
Excellent written and verbal communication abilities
Proven ability to handledifficult situationscalmly and effectively
Proficiencywith customer service software, CRM systems, and Microsoft Office
Highly organized with strong attention to detail
Preferred Skills
Experience in training and onboarding staff
Ability to analyze customer feedback and service metrics
Conflict resolution and problem-solving skills
Adaptability in a fast-paced environment
Why Youll Love Working With Us
A competitive salary that reflects your skills and experience.
Great benefits, including health, dental, and vision insurance.
A 401(k) plan with company matching to help you plan for the future.
Generous paid time off and holidays to recharge.
Plenty of opportunities to grow and learn with us!
Ready to Join Us? Click "Apply for This Job"
ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.
How much does a service supervisor earn in New Haven, CT?
The average service supervisor in New Haven, CT earns between $37,000 and $99,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in New Haven, CT