Customer Service Support Manager
Service supervisor job in Bronxville, NY
Customer Support Manager
About the Role
We're seeking a Customer Support Manager to build and lead a support organization that sets the gold standard for responsiveness, professionalism, and continuous improvement while also launching our Service Agreement Program, a new piece of our customer success strategy.
At TokenWorks, we've spent over 25 years pioneering industry-leading ID verification and age verification technology. Our solutions protect businesses and communities by ensuring fast, accurate, and secure id checks across industries including retail, hospitality, and security.
Key Responsibilities1. Leadership & Structure
Build, mentor, and lead a high-performing customer support team focused on professionalism, responsiveness, and consistency.
Establish and maintain SOPs, playbooks, and escalation policies to ensure every customer interaction meets company standards.
Oversee daily operations including call volume management, scheduling, and agent performance metrics.
2. Launch & Manage Service Agreements
Design, launch, and scale TokenWorks' new Service Agreement Program, defining coverage tiers, response times, and renewal processes.
Train the support team to deliver on service-level commitments and communicate value to clients.
3. Process Development
Manage the ticketing system and ensure data integrity across customer interactions.
Maintain a dynamic Knowledge Base (KB) that evolves with every solved issue - improving efficiency and empowering both agents and clients.
Implement Quality Assurance (QA) procedures including call audits, feedback loops, and structured coaching programs.
Partner with Product and Engineering to escalate and track technical issues, ensuring resolution visibility across departments.
4. Performance Management
Define and track core KPIs
Conduct weekly coaching sessions and quarterly performance reviews using data-driven insights and customer outcomes.
5. Cross-Department Collaboration
Partner with Account Management to identify recurring client issues, upsell opportunities, and renewal risks.
Work closely with Sales, Operations, and Marketing to ensure customer feedback informs product design, feature updates, and messaging.
Qualifications
Required:
5+ years of experience in customer support, technical support, or operations, including 2+ years in a leadership role.
Proven experience developing SOPs, training programs, or knowledge bases.
Excellent communication skills, with the ability to motivate teams and build trust.
Strong organizational and multitasking abilities in a fast-paced, environment.
Data-driven mindset
Preferred:
Background in a hardware/software technology or B2B SaaS company.
Familiarity with Zoho Desk, Zoho CRM, or similar support ecosystems.
Experience managing Service Level Agreements (SLAs) or client service contracts.
Compensation & Benefits
$85,000 - $90,000 salary depending on experience
Comprehensive benefits package including healthcare, dental, 401(k) and profit sharing plan
Chance to help launch an innovative team
Customer Service & E-Commerce Supervisor - Full Time
Service supervisor job in Huntington Station, NY
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities:
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Seeks awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
Ability to perform task management, balancing dynamic customer flows.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
12+ months retail experience
Physical Requirements/Working Conditions
Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures 90 degrees Fahrenheit
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
The wage range for this position is $18.00-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: **********************************************
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.PandoLogic. Category:Customer Service, Keywords:Customer Service Supervisor, Location:Huntington Station, NY-11746
Product Team Lead
Service supervisor job in New York, NY
We're working with a rapidly scaling digital-health company that's rethinking how consumers access and manage care. Their platform empowers patients with transparency, choice, and a seamless experience in navigating key parts of the healthcare journey.
As Product Lead, you'll own the consumer experience end to end - driving engagement, satisfaction, and growth across a high-volume, patient-facing platform. This is an opportunity to join an early-stage, product-first team where you'll shape strategy, lead experimentation, and deliver real impact for millions of users.
What You'll Do
Own the roadmap for patient engagement and conversion, driving meaningful outcomes across the consumer journey.
Use experimentation, data analysis, and user research to uncover insights and inform product strategy.
Define and deliver high-impact features through close collaboration with engineering, design, and operations.
Balance user needs, partner expectations, and business goals to make bold product decisions in a fast-moving environment.
Lead cross-functional execution, ensuring smooth delivery from ideation to launch.
What You'll Bring
4+ years as a Product Manager at a fast-paced tech company, ideally with a focus on consumer-facing experiences.
Track record of improving engagement, conversion, and retention through data-driven product development.
Strong analytical and communication skills - fluent in metrics, funnels, and A/B testing.
User-centric mindset with experience conducting research or usability testing.
Comfortable in an early-stage, collaborative, and highly iterative environment.
Based in the NYC metro area (3+ days per week in Brooklyn HQ).
Bonus Points
Background in healthcare, fintech, or other complex regulated industries.
Experience in marketplace products or growth-focused consumer applications.
Technical fluency (comfortable querying data or partnering closely with engineering).
Why Join
Shape a product used by millions of consumers and providers nationwide.
High visibility - work directly with leadership across product, engineering, and operations.
Competitive compensation, benefits, and meaningful equity.
Nurse Team Leader
Service supervisor job in New York, NY
Come lead with us at Bronx, NY Read all the information about this opportunity carefully, then use the application button below to send your CV and application. $15,000 Sign-On Bonus or Student Loan Assistance! MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.
At MJHS, quality care is our mission. We are committed to creating a workforce as diverse as our community. We have a great culture; we offer great benefits that include a work/life balance and competitive rates.
MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have stated that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.
MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury, or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.
In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the home care needs of your patients
You will also review patient insurance information; coordinate activities involved in each individual care plan and make sure that pertinent findings are shared with family and professional caregivers
Your excellent communication, documentation and time management capabilities will be essential to your success. And all along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job right
In addition, you will be responsible for precepting new nurses and for supervising your peers on their field visits
Graduate from an accredited School of Nursing; BSN preferred.
Minimum of 3 years Homecare field experience - required; Supervisory or leadership experience - preferred
NYS RN (Registered Nurse) license.
Valid Driver's license.
Oasis Certification preferred.
Knowledge of Home Health regulations.
Ability to supervise, mentor, and coach home care nurses.
Computer skills including EMR and Word
Lead Leave Management Specialist
Service supervisor job in Valhalla, NY
Opportunity Description
Lead Leave Management Specialist is responsible for the non-Occupational, Workers' Compensation and assistance with the operations of the department to ensure efficiency and that the on-going claim management is within organizational standards and in compliance with state and federal regulations.
Company Information
Hospitals & Healthcare
Job Duties
Oversee and provide total leave of absence claim management - from first notice and intake to closure.
Obtain and review updated medical evidence of reason for leave upon receipt for assigned claims.
Review guidelines for eligibility resulting in accurate eligibility decisions. Handles more complex leave cases requiring use of sound judgement, based on knowledge, skills, and prior experience
Serve as the point of contact for LOA Administrators, Management, Human Resources, Legal, and plan vendors regarding leaves of absence related processes.
Provide support to Leave of Absence Specialists and training on appropriate procedures for all types of leaves.
Responsible for LM Network training including updating LM Process Training Manual for new hires.
Responsible for training staff on new systems and documentation of process.
Maintain accurate records and reporting of employee leaves in full legal compliance.
Develop, generate, and present reports to analyze leave data and trends including current leaves, returns from leaves, and intermittent leave implications (staffing, return to work, etc.).
Create and manage dashboard reports for management review.
Serve as the subject matter expert for the leave program in alignment and under the general direction and guidance of the Manager of Leave Management
Ensures highest level of customer service with supervisors/managers and provides responsive support throughout LOA process.
Review, update, and maintain knowledge of all LOA policies to ensure legal compliance, ensure proper distribution, and integration with all other departments
Oversee integration of leaves (i.e. workers' compensation with FMLA) and integration with other functions (benefits during LOA, payroll, etc.).
Takes part in continuing education on LOA topics and ensures 100% federal and state compliance in all areas in which the organization operates.
Acts as the primary point of contact for each injured employee for the duration of their workers' compensation claim; acts as liaison between injured employee and workers' compensation adjuster; and follows up with injured employee as needed to ensure claim is progressing properly.
Analyze and process workers' compensation claims by investigating and gathering information to determine compensability and exposure.
Investigate claims to determine an injured worker's entitlement to Workers' Compensation benefits; administers indemnity and medical benefits for valid Workers' Compensation claims.
Responsible for receiving, organizing, and analyzing all files and documents related to the injured worker and the injury in order to make an effective and accurate determination concerning the claim.
Perform interview with the injured employee to obtain a detailed description of how the injury occurred.
Perform other duties as assigned or required
Education
Bachelor's Degree Required
Experience & Skills Required
3 years of extensive administrative experience and a background providing comprehensive support in Leave Management.
Experience compiling and analyzing large volumes of information and streamlining processes/tasks to maximize productivity.
Communicator possessing advanced technology skills with ability to prioritize multiple assignments in high volume, fast-paced environment while meeting deadlines
Highly organized and able to think systematically to structure the work and design in a logical flow.
Demonstrated proficiency in MS Office products (Word/Excel), internet, and website navigation required.
Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
Food Service Supervisor FOH
Service supervisor job in New York, NY
Employment Type: Full-Time Segment: Dining & Events State: New York (US-NY)
The Role at a glance:
We are looking to add an experienced, motivated food service supervisor to our Constellation team at the Botanical Garden in the Bronx, NY. As a food service supervisor, you will have the opportunity to directly oversee the production and service of meals.
What you'll be doing:
Providing hands-on supervision and oversight for the preparation, cooking, and portioning of meals, following company recipes based on daily needs and contractual obligations.
Ensuring all meals meet standards for quality.
What we're looking for:
Must-haves:
Experience supervising multiple employees.
Strong communication, interpersonal, and organizational skills.
Excellent attention to detail and service knowledge.
Nice-to-haves:
An advanced degree in culinary arts or a related field.
Food Handler's certification.
Compensation:
$25 an hour.
Our Benefits:
Medical (FT Employees)
Dental
Vision
Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
Discount Program
Commuter Benefits (Parking and Transit)
EAP
401k
Sick Time
Holiday Pay (9 paid holidays)
Tuition Reimbursement (FT Employees)
Paid Time Off
#LI-DM1
#indeedelior
About Constellation:
From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.
About Elior North America:
Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.
At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
Disclaimer: This job description can be revised by management as needed.
Field Supervisor, In-Home Services
Service supervisor job in New York, NY
AHRC NYC is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people who are neurodiverse to lead full and equitable lives.
Come join the company recognized by Forbes as a Best Midsize Employer in America two years in a row, generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity and optimism.
The annual salary for the Field Supervisor, In-Home Services position is between $45-$50k plus a very generous benefits package including: FULL MEDICAL PAID BY EMPLOYER, dental, and vision plan; generous paid time off, 403B, tuition reimbursement and other benefits.
ESSENTIAL RESPONSIBILITIES
•Oversee Community Habilitation, In-home Respite, Bridges to Health and Traumatic Brain Injury services for assigned caseload of 50 - 60 individuals.
Assess needs of individuals referred for services and development, implementation, monitoring and reassessment of service plans, as appropriate and necessary.
Maintain accurate program records and ensure timely submission of all required program documentation.
Maintain communication with individuals' family members or advocates, as well as with Service Coordinators and administration regarding progress.
Provide support and supervision to direct care staff assigned to caseload.
•Conduct home visits in accordance to departmental policy, observing interactions between direct care staff and individuals receiving services to ensure plans are properly implemented.
•Identify and address areas where staff development is needed and provide on-site coaching and training whenever needed.
Communicate with Training Coordinator regarding staff training needs that cannot be addressed in home setting.
Participate in employment process, orientation, training and performance evaluation of direct care staff.
•Participate in weekly staff meetings and remain available for assignment to work on special departmental or programmatic projects as needed.
Maintain professional and pleasant attitude toward people we support and their families, co-workers and other professional contacts.
Conduct other responsibilities as assigned.
QUALIFICATIONS
•Bachelor's Degree and 2-3 years supervisory experience in home care field or 4-5 years of direct work experience plus 1-2 years supervisory responsibilities required.
Strong computer and statistical reporting skills essential.
Demonstrated ability to communicate effectively with broad range of stakeholders and in writing.
Competency in working in fast paced and rapidly changing environment, with ability to make prudent and independent decisions as warranted and be accountable for ensuring high quality services to individuals supported.
Willingness to travel to home sites required.
Bilingual language skills a definite plus.
Plant Services Supervisor
Service supervisor job in Westbury, NY
Who we are
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
Our Vision
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.
Our Business
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.
Our Value
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.
All that we're missing is you. Apply today!
About the role
Reworld is seeking a dedicated individual to serve as a Plant Services Supervisor. They will work under the direction of the Operations Manager to ensure that personnel under their supervision are properly trained and are using proper safety procedures and equipment. Manage labor to ensure work is conducted safely and efficiently. This position is eligible for a sign-on bonus
Responsibilities
Facility coordinator of all Temporary Labor activities, coordinating daily cleaning assignments and painting projects.
In conjunction with the on-shift Shift Supervisor, manage the daily operation of the Tipping Floor, Refuse Pit management, Ash Pit management, Ferrous and Non-Ferrous hauling.
Coordinate the vacuum truck's daily work plan.
Point of contact for service contractors, including HVAC, Elevator, and Landscaping
Site Roadway maintenance, including sweeping and snow removal.
Coordinate general building maintenance contractors (i.e., plumbing, outside vacuum truck services, door repairs, etc.)
Assist with Boiler Outages, Plant Upsets as required. 8. Coordinate mobile equipment PM and maintenance repairs
Position Requirements
High school graduate or equivalent.
Five years' experience or relevant experience/training, or a combination of education and experience from which comparable knowledge and skills are acquired.
Strong trade skills and mechanical abilities; some construction experience is desirable. Must be able to use common hand and power tools.
Experience operating and maintaining specialized mobile equipment for the position.
Strong organizational and follow-up skills.
Professional attitude, excellent verbal and written communication skills, and the ability to interact and communicate effectively with people of diverse backgrounds.
Must be available for emergency call-backs, as required, and flexible toward work hours, including shift work, holidays, or plant shutdown periods.
Six months to one year of related experience and/or training in a similar situation. Experienced in operating heavy equipment such as a front-end loader and a forklift with some mechanical competency.
What We Offer You ( Benefits | Reworld )
Salary Midpoint - $132,000
Standard Hourly Overtime (STOT)
120 Hours PTO
Relocation Support Provided to Qualified Candidates
Health Care Benefits - Starts On Day One
Wellness Program Incentives & Rewards
401 (k) - Match up to 7%
Paid Time Off (Vacation & Holidays)
Paid Parental Leave
Short-Term & Long-Term Disability Benefits
Tuition Reimbursement
Employee Referral Bonus
GED Program
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Our DEI Commitment
Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.
Know Your Rights (Click to view poster)
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us' button. Under Inquires, select ‘Careers' in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request'.
Attention Staffing Agencies & Search Firms
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.
Auto-ApplyPlant Services Supervisor
Service supervisor job in Hempstead, NY
Who we are
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
Our Vision
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.
Our Business
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.
Our Value
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.
All that we're missing is you. Apply today!
About the role
Reworld is seeking a dedicated individual to serve as a Plant Services Supervisor. They will work under the direction of the Operations Manager to ensure that personnel under their supervision are properly trained and are using proper safety procedures and equipment. Manage labor to ensure work is conducted safely and efficiently. This position is eligible for a sign-on bonus
Responsibilities
Facility coordinator of all Temporary Labor activities, coordinating daily cleaning assignments and painting projects.
In conjunction with the on-shift Shift Supervisor, manage the daily operation of the Tipping Floor, Refuse Pit management, Ash Pit management, Ferrous and Non-Ferrous hauling.
Coordinate the vacuum truck's daily work plan.
Point of contact for service contractors, including HVAC, Elevator, and Landscaping
Site Roadway maintenance, including sweeping and snow removal.
Coordinate general building maintenance contractors (i.e., plumbing, outside vacuum truck services, door repairs, etc.)
Assist with Boiler Outages, Plant Upsets as required. 8. Coordinate mobile equipment PM and maintenance repairs
Position Requirements
High school graduate or equivalent.
Five years' experience or relevant experience/training, or a combination of education and experience from which comparable knowledge and skills are acquired.
Strong trade skills and mechanical abilities; some construction experience is desirable. Must be able to use common hand and power tools.
Experience operating and maintaining specialized mobile equipment for the position.
Strong organizational and follow-up skills.
Professional attitude, excellent verbal and written communication skills, and the ability to interact and communicate effectively with people of diverse backgrounds.
Must be available for emergency call-backs, as required, and flexible toward work hours, including shift work, holidays, or plant shutdown periods.
Six months to one year of related experience and/or training in a similar situation. Experienced in operating heavy equipment such as a front-end loader and a forklift with some mechanical competency.
What We Offer You ( Benefits | Reworld )
Salary Midpoint - $132,000
Standard Hourly Overtime (STOT)
120 Hours PTO
Relocation Support Provided to Qualified Candidates
Health Care Benefits - Starts On Day One
Wellness Program Incentives & Rewards
401 (k) - Match up to 7%
Paid Time Off (Vacation & Holidays)
Paid Parental Leave
Short-Term & Long-Term Disability Benefits
Tuition Reimbursement
Employee Referral Bonus
GED Program
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Our DEI Commitment
Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.
Know Your Rights (Click to view poster)
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us' button. Under Inquires, select ‘Careers' in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request'.
Attention Staffing Agencies & Search Firms
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.
Auto-ApplyMeter Service Supervisor
Service supervisor job in New Rochelle, NY
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide direct supervision to the Westchester Meter Department, including a foreperson and 10 Servicepersons. The Supervisor will also assist, as needed, and support the day-to-day operations of the Rockland meter department consisting of a Leader and 14 Commercial Service Representatives. Reporting directly to the Manager of Metering, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator , and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions.
Primary Duties/Responsibilities:
Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis.
Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely.
Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies.
Manage call escalations for customers with appointments, and scheduling conflicts.
Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs.
Manage all daily / weekly / monthly INCOME controls for auditing purposes for all meter departments/BU's.
Complete backflow certification in New York State and effectively manage Veolia' cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.
Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies.
As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management.
Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results.
Computer skills are required.
Incumbent must have a passion for serving customers and providing an exceptional customer experience.
Emergency Supervisor on call rotation required in Westchester. May be asked to provide coverage as needed in other office locations when deemed necessary.
Work closely with Human Resources and Collective Bargaining Union Representatives as it relates to employee/disciplinary matters or concerns.
Qualifications
Education/Experience/Background:
Bachelor's Degree or 5 years of experience managing a team.
Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.
Plumbing experience is a plus, but not required.
Direct supervision of union workforce.
Knowledge/Skills/Abilities:
Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
Knowledge of field service/metering operations.
Leadership qualities needed to motivate and direct staff.
Ability to multitask, handling multiple deadlines and projects.
Strong oral, written, and interpersonal skills.
Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.
Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc.
Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.
Knowledge of NYS Regulations, meter testing and NY Sanitary Code.
Budgeting for Meter Service operations.
Required Certification/Licenses/Training:
Valid Driver's License.
New York State Backflow Testing Certification (not required for employment).
Additional Information
Pay Range: $73000 to $89000 per year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Clinical Services Supervisor (Registered Nurse) - East New York
Service supervisor job in New York, NY
AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us.
Summary of Position
* The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams.
* The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows.
Principal Accountabilities
* Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY).
* Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions.
* Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures.
* Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions.
* As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes.
* Interface with physicians, all staff members as it relates to care team process.
* Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations
* Respond to situations which require leadership's presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery.
* Ensure compliance with all infection control policies, procedures, and OSHA (Occupational, Safety and Health Act)standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS (Healthcare Effectiveness Data and Information Set), HCC (Hierarchical Condition Categories) and PCMH (Patient-Centered Medical Home) measures are completed in the required time frame.
* Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department.
* Maintain all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations.
* Provide leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care.
* Monitor clinical workflows, patient outcomes, and adherence to established protocols and quality measures.
* Support staff in clinical decision-making, case reviews, and implementation of best practices.
* Collaborate with providers and specialty teams to enhance service delivery and patient experience.
Qualifications
Education, Training, Licenses, Certifications
* Bachelor's degree; Additional years of related experience may be used in lieu of Degree
* Current Licensure as an RN in the State of New York
Relevant Work Experience, Knowledge, Skills, and Abilities
* Current Licensure as an RN in the State of New York.
* Management experience preferred but not required.
* Current BLS and ACLS.
* Minimum 2 years of clinical experience, with at least 2 years in a leadership or supervisory role.
Additional Information
* Requisition ID: 1000002756
* Hiring Range: $94,000 - $115,000
Supervisor of Runaway & Homeless Youth Services
Service supervisor job in New York, NY
Job Details Bronx Youth Center - 2999 Third Avenue - Bronx, NY Full Time $65000.00 - $70000.00 Salary/year Nonprofit - Social ServicesDescription
Supervisor of Runaway & Homeless Youth Services
Supervisor: Director of Runaway &Homeless Youth Services
The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly eleven thousand New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals - all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.
The Supervisor will aid with oversight of the daily functioning of the drop-in center, as well as the direct supervision of 6 Case Managers, 1 Benefits & Housing Coordinator, and BA level interns.
Responsibilities:
Supervise provision of case management services to at least 2000 runaway, homeless, and at-risk youth annually.
Meet with Director of RHY Services regularly to define and shape the direction of the program.
Serve as liaison between program staff and Director.
Assist in recruitment, training and evaluation of case management staff.
Develop & implement new program activities, including Saturday drop-in hours, as suggested by Director.
Assist with data collection, programmatic grant compliance and reporting.
Recruit, train, and supervise BA level drop-in assistant interns.
Support RHY program by assisting with behavior management of drop-in space, as well as basic needs services when needed.
Develop and implement continuous quality improvement to improve programmatic performance. programmatic activities.
Attend and participate in all programmatic and agency-wide meetings and trainings.
Implement and support all agency policies and decisions as defined by management.
Represent The Door at outside events and functions as needed.
Any other activities as defined by the Director.
Qualifications:
Master's degree in social work or related field; SIFI certification or ability to obtain SIFI certification, if applicable.
Knowledgeable of and ability to apply positive youth development principles to working with young people.
Experience with urban homeless youth and LGBTQ population, including assessment, counseling, and crisis management, demonstrated by a minimum of 3 years of service delivery.
Minimum of 2 years supervisory experience if applicable.
Experience managing City, State and Federal grants is strongly preferred but not required.
Excellent communication skills
Work Schedule: Full time, Tuesday 7:00 am - 3:00 pm, Wednesday & Thursday 11:00 pm to 7:00 am, Friday & Saturday 3:00 pm to 11:00 pm
Salary: $65,000 - $70,000 annually
Multilingual candidates are strongly encouraged to apply. Proficiency in French, Spanish, or Arabic preferred.
COVID -19 POLICY
The Door follows the CDC and NYS recommendations to prevent the spread of COVID-19. The Door requires all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.
We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.
Psychosocial Services Supervisor
Service supervisor job in Newark, NJ
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices' therapeutic programming and specific initiatives around client support.
Qualifications and Requirements
Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Experience working with multidisciplinary or interdisciplinary teams.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
Committed to practicing and supporting wellbeing and a work-home life balance.
Experience working and communicating in a remote environment preferred but not required.
Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer:
KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website:
****************************************************************
.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Custodial Services Supervisor
Service supervisor job in New York, NY
* Job Type: Officer of Administration * Regular/Temporary: Regular * Hours Per Week: 35 * Standard Work Schedule: Sunday - Thursday, 10:00pm - 6:30am * Salary Range: $90,000 - $95,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
Reporting to the Manager for Custodial Services, the Supervisor is primarily responsible for delivering a quality and reliable custodial services program to the academic and administrative units on the Manhattanville Campus.
Responsibilities
* Direct the custodial services program to the academic and administrative units on the Manhattanville Campus.
* Provide technical expertise to the custodial operation and define specific programs necessary to maintain facilities in the most efficient and effective manner.
* Develop and implement custodial programs, routines and schedules.
* Conducts quality assurance inspections, first impression rounds, service/assessment checklists, and formal customer/client rounds.
* Analyze feedback and adjusts programs, schedules, and labor requirements accordingly.
* Develop priorities and directs employees to realize departmental objectives.
* Direct staff in the management of workload across the unit to assure a timely and quality response to requests for service.
* Determine the most effective manner to allocate resources during periods of peak demand.
* Support the Manager and works closely with other Managers and Supervisors across Facilities Management to ensure a well- coordinated effort to maximize the provision of dual services.
* Establish performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assess performance through established standards and applies corrective measures as required.
* Assist individual supervisors as necessary with disciplinary actions.
* Evaluate and make recommendations on equipment, supplies and procedures.
* Ensure all custodial activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines.
* Support safety programs for the continual maintenance of a safe work place and a safety conscious staff.
* Oversee parts, materials and equipment inventories to ensure adequate stocking levels. Hire, train, and evaluate staff as required.
* Interpret the collective bargaining agreement and resolves issues that may arise.
* Assist the Managers in the development and implementation of fiscal strategy for achieving departmental goals. Review impact of the approved capital plans on custodial services and adjusts programs accordingly.
* Assists the manager with reports and programs to ensure FTE and operational budgets are met on a monthly basis and year end.
* Develops and implements custodial programs, routines and schedules.
* Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly.
* Develops priorities and directs staff to realize departmental objectives.
* Directs staff in the management of workload across the unit to assure a timely and quality response to requests for service.
* Determines the most effective manner to allocate resources during periods of peak demand.
* Supports the Director and works closely with Managers and other Supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of dual services.
* Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.
* Continually assesses performance through established standards and applies corrective measures as required.
* Assists individual supervisors as necessary with disciplinary actions.
* Evaluates and makes recommendations on equipment, supplies and procedures.
* Ensures that all custodial activities and programs are accomplished in accordance with state and regulatory guidelines.
* Assists the Manager and Director in the development and implementation of fiscal strategy for achieving departmental goals.
* Reviews impact of the approved capital plans on custodial services and adjusts programs accordingly.
* Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff.
* Oversees parts, materials and equipment inventories to ensure adequate stocking levels.
* Hires, trains and evaluates staff as required.
* Interprets the collective bargaining agreement and resolves issues that may arise.
* Position should promote the values and mission of the University and the department.
* All interactions will be performed in a professional, high quality, and customer centered manner in professional attire.
* Performs other duties as assigned.
Minimum Qualifications
* Bachelor's degree and/or its equivalent related experience required. Minimum of three years of related experience or equivalent combination of education and experience required.
* Must have experience in the custodial services field with a minimum of 2 years of supervisory experience.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
HVAC Field Service Supervisor
Service supervisor job in Freeport, NY
HumanHire is partnering with a family owned HVAC contractor in Queens to help find a Field Service Supervisor to help coach, train, and direct their 20 technicians in the field. They specialize in commercial and high-end residential systems. Salary: Upto $165K plus bonus, 401k, full health benefits, and more
Hours: M-F, 8AM-5PM in the field throughout the 5 boroughs
HVAC Field Supervisor Responsibilities:
Oversee HVAC Installation and Maintenance: Supervise and coordinate the installation, maintenance, and repair of HVAC systems for residential, commercial, or industrial clients, ensuring quality workmanship and adherence to safety standards.
Lead and Manage Field Technicians: Provide guidance, training, and support to a team of HVAC technicians, ensuring they follow proper procedures and deliver high-quality service.
Conduct Site Inspections: Perform on-site inspections of HVAC systems and installations to ensure compliance with building codes, manufacturer guidelines, and client specifications.
Troubleshoot and Resolve Issues: Diagnose complex HVAC issues and oversee problem-solving efforts in the field, ensuring timely and efficient resolution of technical challenges.
Ensure Safety and Compliance: Enforce safety protocols and regulatory compliance in all field activities, including proper handling of refrigerants, equipment, and tools.
Coordinate with Clients and Project Managers: Serve as the primary point of contact for clients and project managers, ensuring clear communication regarding project status, timelines, and any necessary adjustments.
Monitor Inventory and Equipment: Track inventory of HVAC parts, tools, and equipment, and ensure proper maintenance and replacement of field equipment to minimize downtime.
HVAC Field Supervisor Requirements:
At least 10 years of experience as a commercial HVAC Tech with at least 2 years as either a Team Lead or Supervisor
Clean driving record with strong knowledge of how to navigate the 5 boroughs
Must be able to handle escalated client requests
Customer Service Management
Service supervisor job in New York, NY
Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are to better our service for our clients in order to solidify partnerships, retain customer relations, acquire new business, and overall, increase the value of our client's brands. Our solid structure and continuous desire to improve will help to obtain future goals. It is our mission to continue to drive revenue for our clients through integrity, professionalism, and genuine hard work.
Our goal is to provide an environment in which our clients and staff can be placed in a position of continuous and unlimited growth potential. We strive to attain genuine and long lasting relationships, to set the example for others to emulate, and to be the leader in the field of direct sales and marketing.
Job Description
NY Marketing Firm, LLC offers an exciting, fast-paced, results driven environment. Currently, NY Marketing Firm, LLC is seeking qualified candidates who are looking for a REAL career move to get their foot in the door. We are looking to fill sales and marketing positions from the entry level. We have found that those with any customer service experience thrive with our company. We provide training to all qualified candidates, continued education from entry level and beyond.
Please forward resumes in Word or PDF format to [email protected].
NYMarketingFirm.org
Employment Services Supervisor
Service supervisor job in New York, NY
The Employment Services Supervisor manages the Employment Services staff, including Job Developers, Job Prep and Placement Coordinators, and Retention Specialists, to ensure full compliance with contractual expectations, policy and practices for all participants. This also includes the formulation and implementation of policy, compliance with standards and contractual requirements, and direct oversight of program performance.
Your Responsibilities Will Include:
Provide day-to-day management of all services and activities of Employment Services in the WeCARE program.
Develop and maintain an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved.
Work closely with leadership in other departments, including Case Management, to ensure the best services for program participants and the highest possible outcomes.
Exercise discretion and independent judgment on matters of significance as they relate to vocational rehabilitation staff services and programs.
Ensure professional standards of Employment Services staff are maintained.
Coordinate employment service activities by outlining employment methods and setting priorities.
Develop employer relationships and provide employment services to program participants.
Oversee employment retention services to ensure participant is achieving the best outcomes for themselves in their employment.
Evaluate and verify staff performance, including professionalism and goal achievement.
Identify vocational staff training needs and ensure training is obtained.
Provide oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA.
Ensure that all required statistical data and reports are prepared accurately and submitted promptly.
Conduct weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress.
Implement internal controls to confirm that work and production are consistent with regular policies, procedures, and practices.
Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed.
You'll be a Great Fit For this Role If:
Bachelor's Degree in social work or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, from an accredited institution is required.
Master's Degree preferred.
Minimum 2 years' experience working with economically disadvantaged and/or social service programs.
Or an equivalent combination of related education and experience
Compensation
$64,350-$67,000 per year
Equal Opportunity Employer
Auto-ApplySupervisor - Clinical Services
Service supervisor job in New York, NY
REPORTS TO: Director of Clinical Services
DEPARTMENT: Clinical Services
SCHEDULE: Full-Time / Hybrid
$1,000 Hiring Incentive
AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential.
PROGRAM BACKGROUND:
The children/youth in these specialized group homes have experienced serious trauma, often including physical and emotional abuse, neglect, and abandonment. With only a few children/youth in our group homes, we give individual attention and focus on providing a wide array of intense services, clinical therapies, and appropriate reaction opportunities in a home-like setting where they can thrive. Our goals are to help our children/youth heal from the past while learning the skills needed for their future. We provide 24/7 care for the children/youth in these programs.
POSITION SUMMARY:
Under the supervision of the Director of Clinical Services, the Supervisor of Clinical Services will ensure that clients in the MercyFirst residential settings across Long Island receive appropriate clinical services and that these services are appropriately documented.
REQUIRED QUALIFICATIONS:
Licensed clinician, including but not limited to Licensed Master of Social Work, Licensed Mental Health Counselor or Licensed Creative Arts Therapist
Valid NYS Driver's License with a satisfactory driving record.
Three years' related experience in clinical services for children and families.
Proficiency in MS Word, Excel, Access, Outlook. Experience.
Knowledge of child/adolescent growth & development and families including child/adolescent development stages and family dynamics.
Experience in the child welfare field preferred.
Complete attendance records accurately.
Manage time effectively.
Successfully complete all the required training.
Understanding and willingness to commit to the agency's Mission, core values, Sanctuary commitments and Social Justice.
RESPONSIBILITIES:
Supervise staff and interns according to the scope of practice and in compliance with applicable laws, rules and regulations to include NYSED where applicable to maintain a safe and secure environment for clients.
Collaborate with the Treatment Team members to establish treatment goals for youth/children utilizing historical and current information available.
Review treatment recommendations.
Maintain a small caseload.
Work collaboratively with other internal departments including but not limited to Medical Office, Care Management, Case Planning, etc. and external providers including but not limited to hospitals.
Provide quality oversight of assigned programs and drive program development initiatives with assigned programs.
Develop and provide psychoeducation and training to parents and staff to improve the delivery of services and outcomes.
Provide emergency and after-hours behavioral health consultation including de-escalation.
Ensure required documentation for all case actions (clinical notes) are completed within established timeframes to allow for appropriate billing.
Maintain appropriate professional boundaries with clients and staff.
Hire, train, supervise and evaluate all assigned staff.
Demonstrate competency in child development.
Model and maintain appropriate boundaries.
Other duties as assigned.
BENEFITS/PERKS:
• A comprehensive health insurance package including medical, dental and vision plans for you and your family (fulltime required)
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, 12 paid holidays for fulltime, sick leave based on hours worked)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities
Salary:
$75,000 Per Year
Hiring Incentive of $1,000 after 500 worked hours.
MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.
Supervisor of Family Services
Service supervisor job in New York, NY
Job Details Serenity House Family Residence - Brooklyn, NY $73812.00 - $73812.00 Salary/year Description
Reporting Relationships: The Supervisor of Family Services report to the Assistant Program Director.
The Supervisor of Family Services, under the direction of the Assistant Shelter Director and with latitude for independent judgement, is responsible for managing a comprehensive program of social services to stabilize battered families, strengthen their independent living skills and ensure their expeditious and successful placement into permanent housing.
The Supervisor of Family Services is responsible for the effective management and supervision of social service staff responsible for case management, crisis intervention, rehousing and support services for battered women and their children. Additionally, the Family Service Supervisor is responsible for maintaining liaison with appropriate agencies and institutional resources.
The Supervisor of Family Services must understand domestic violence issues, administration and supervisory experience in a residential setting. He/she is responsible for enhancing the social service department by responding to grants and RFPs that would enhance client services.
Principal Duties and Responsibilities:
Under the general supervision of the Assistant Program Director, Supervisors of Family Services are expected to perform the following duties and responsibilities.
Initiates, implements and monitors social service policy and supervises Case Management services, through case work supervision to ensure uniform quality of services and compliance with regulatory agencies.
Recruit, train, supervise, evaluate, and motivate personnel to develop a team of informed professional staff in the areas of: Case Management, Domestic Violence Counselor, Housing/Entitlement Specialist and Social Service paraprofessional.
Intervene or direct staff interventions in difficult or crisis situations to resolve situations effectively and model intervention techniques for subordinate staff.
Administer the development and implementation of relocation goals and strategies to enhance families' opportunities for obtaining permanent housing.
Oversee facilities and discharge intake process individual and group session counseling.
Coordinate an interagency network of on-site and off-site services to assure families' receipt of adequate medical, nutritional, educational and specialized mental health assistance.
Oversee the timely collection, preparation and analysis of programmatic data to respond to the reporting requirements of the department and outside regulatory agencies.
Develop and implement social service policies and procedures to guide and direct the provision of services.
Performs other related duties as may be requested.
Qualifications
Minimal Qualifications:
Degree Requirements: Master's Degree in an appropriate social service field (Social Work, Psychology, or another acceptable field),
At least (4) years of appropriate social work experience, of which two (2) years must have been in a supervisory capacity, as well as experience with clinical interventions with families and disadvantaged populations.
Experience in residential care settings with high-risk families, fluency with group work practice, and knowledge of family dynamics and therapy, substance abuse, housing programs, and advocacy, the homeless family system in NYC and client entitlements and Tier II regulations are necessary.
Bilingual (Spanish) is desirable.
Other Qualifications:
Strong verbal and interpersonal communication skills with focus on providing excellent client services.
Strong written communication skills and ability to complete reports, as assigned
Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff and external vendors.
Ability to exercise good judgment and apply problem solving skills.
Experience working collaboratively in a team oriented and outcomes focused environment.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individuals' competencies, education/professional certifications, qualifications/experience and performance in the role.
Compensation
The base salary compensation range being offered for this role is $73,812.
Benefits
AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply):
• Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Life Insurance
• Long Term Disability
• Retirement Benefits Plan (403B)
• You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.
Equal Employment Opportunity
AAPCI is an equal employment opportunity employer, and understands that embracing our differences makes us a stronger, better agency. We appreciate the importance of having a workforce that reflects the various communities in which we work and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.
Service Supervisor - Computer Repair
Service supervisor job in Yonkers, NY
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.
We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
Click here to see our job video
The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.
Starting Salary is $64,350.00+
MAJOR RESPONSIBILITIES:
Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally.
Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
Responsible for vendor relationship management (parts cost, margin, SLA)
Responsible for creating vendor P&Ls.
Participate in staffing, orientation, and training activities in the store.
Assist with scheduling to ensure proper coverage.
Maintain the technical certification level of the shop to ensure proper service and repair of products.
Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
EDUCATION & EXPERIENCE:
High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred. A+ and Apple certifications are required within 120 days of hire.
Communication and Language Skills: Ability to communicate professionally, and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form.
Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
401K Plan with Company Match
Paid Time Off
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.