Service supervisor jobs in Oklahoma City, OK - 217 jobs

Andretti Indoor Karting & Games is actively seeking a talented Operations Supervisor to join the team! Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens. POSITION SUMMARY: The Operations Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand. RESPONSIBILITIES: Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products. Accountable to maximize daily sales and effectively manage costs, labor and cash control Maintain opening, running and closing duties for department Manage organization and cleanliness of departmental areas Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc. Ensures the highest level of quality and standards of service. Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc. Empowers staff to deliver exceptional legendary service Executes any special events with Leader on duty Responsible to provide management with direct and honest feedback of staff regarding performance Assist with staff training and employee relations Assures that staff morale is maintained at a high level Takes an active part in the recruitment and retention of staff Andretti Indoor Karting & Games (AIKG) is a rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens. BENEFITS INCLUDE: Top Pay Flexible Schedules Personal/Family Medical, Dental and Vision Coverage $1200 company paid Health Savings Account available Vacation and Sick time accrued during the first year 401k retirement program with up to 8% company match QUALIFICATIONS: Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 6 months or more of Andretti brand and culture exposure a plus Current trainer or team lead a plus Proven leadership and team skills; ability to motivate and manage all levels of staff Strong written, verbal and organizational skills. Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position. Ability to lift up to 50 lbs. Maintain all safety procedures Open and full availability Willingness to work a flexible schedule including holidays, nights and weekends. Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters. Gregarious, upbeat and outgoing personality. Physical Requirements The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Walk or stand for extended periods of time The ability to communicate quickly and accurately Must be able to lift up to 15 lbs on a regular basis Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs The work environment may include bright, dim or flashing lights and loud sounds Requires manual dexterity to use and operate all necessary equipment Be able to understand, follow and maintain safety standards at all times

Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Relocation bonus Signing bonus Training & development Vision insurance Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. Works with the Operations Manager and the General Manager on the following: The Service Manager should be responsible for scheduling and supervising employees to effectively provide service, repair, and installation for customers. The Service Manager supports good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to. Primary Responsibilities: Supervises and delegates service personnel to include assistance with hiring, scheduling personnel, setting work priorities, training, completing time sheets, evaluating performance, and supervising work assignments to ensure effective operations. Assures on-call schedule is complete and fulfilled. Assist on-call technicians as needed. Works with operations to evaluate workload and schedules to maximize production and minimize overtime. Works with operations to ensure each job is completed on time and to customer satisfaction and performs on-site inspections. Works with operations to review service paperwork and ensures all field personnel adhere to procedural reporting and documentation standards. Evaluates staff to determine training requirements and provides recommendations to the Operations Manager. Maintains 70% Billable Efficiency among technicians and works to reduce shop time and downtime. Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance. Inventory management, oversees stocking of trucks, point of contact when technicians need material in the field. Assists with oversight of safety reporting. Participates in all company-sponsored training classes. Manages warranty calls and call-backs. Must maintain a call-back rate of less than 2%. Oversees the management and maintenance of equipment, vehicles, and tractors. Effectively manages conflict resolution with clients through clear communication, promptly addressing all concerns, questions, or problems. Communicates with other departments to ensure the proper transfer of all service work business data. Maintains a professional image at all times by: Wearing only company approved and provided Ben Franklin apparel. Following safety policies and procedures. Abiding by ALL Ben Franklin standards of performance and code of ethics. Maintaining a courteous demeanor with all customers and associates. Maintaining company vehicle, ensuring cleanliness and organization inside and out. Respecting the customer's property. MINIMUM REQUIREMENTS Journeyman or Master Plumbing Certification required At least 5 years in trade as team lead Clean driving record

An Assistant Manager is a high energy professional who can assist the manager in driving sales and customer satisfaction. An Assistant Manager takes on many different roles as they assist in the management of day-to-day operations of one of our centers, including: answering phones using a company script, communicating with customers, building estimates, and working with company vendors. Position Responsibilities: Answering phones Preparing estimates Ordering parts and inventory Keeping customers updated on the status of their vehicles' repairs Coordinating transportation services Delivering a high level of customer service What We Offer: Hourly Compensation Daytime working hours Ongoing training and field support- We offer extensive industry training and career growth opportunities! Job Requirements: Minimum of 2-3 years of office experience Strong commitment to customer service and relationship building Ability to communicate and use interpersonal skills at a sustained high level Capable of multi-tasking and executing in a fast paced environment Honest, goal-oriented and energetic team player Must have valid driver's license

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. 6. Must have prior baggage service or airline experience. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift. 4. Must pass a pre-employment drug test. 5. Must pass a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area. 2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored. 4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly. 5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available. 6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags. 7. Must be familiar with all FAA/Airline/Company regulations. 8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs. 9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 10. Attend meetings and in-services as required. 11. Utilize appropriate communications channels and maintain records, reports and files as required. 12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Assign daily assignments to agents and follow up to ensure duties are correct and complete. 16. Complete Supervisor Checklist daily. 17. Ensure Queues are checked and responded to each hour. 18. Ensure that all agents have been properly trained to complete daily assignments and duties. 19. Ensure that proper on hand inventories are completed correctly and completely each shift. 20. Ensure that all agents are dressed properly and professionally. 21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc. 22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly. 23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file. 24. Ensure that agents are 100% compliant on recurrent/ongoing training. 25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate. 26. Perform other duties as requested.

WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. Travel Requirements: + Regular travel on a daily or weekly basis required, even in inclement weather _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

The Operations Supervisor supports the day-to-day hotel operations to ensure a seamless and energetic guest experience aligned with the Aloft brand. This role assists in supervising front-of-house and back-of-house teams, ensuring service delivery, cleanliness, and operational standards meet Marriott brand expectations. Key responsibilities include supporting staff scheduling, coaching Talent, onboarding new team members, and maintaining a positive and engaging work environment. The Operations Supervisor monitors guest feedback resolves service issues promptly and helps drive guest satisfaction through proactive communication and problem-solving. This position partners with department leaders to ensure compliance with safety, security, and brand standards, including room cleanliness, public-area upkeep, and basic maintenance follow-through. The Operations Supervisor assists with inventory control, shift oversight, and maintaining smooth daily operations. The ideal candidate is hands-on, guest-focused, and able to lead by example-helping foster Aloft's vibrant service culture while contributing to overall property performance and team success.

Business Unit: LTL **What you need to succeed as a Freight Operations Supervisor at XPO** Minimum qualifications: + 2 years of related work experience ina warehouse, distribution, supply chain, transportation or similar environment + Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations + Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: + Bachelor's degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience + 2 years of supervisory experience + LTL industry experience + Positive attitude with the ability to multitask and motivate your team + Exceptional leadership, communication, and administrative skills **About the Freight Operations Supervisor job** Pay, benefits and more: + Competitive compensation package + Full health insurance benefits available on day one + Life and disability insurance + Earn up to 15 days of PTO over your first year + 9 paid company holidays + 401(k) option with company match + Education assistance + Opportunity to participate in a company incentive plan What you'll do on a typical day: + Lead and supervise all aspects of freight operations + Develop and implement strategic work procedures to meet the evolving demands of the department + Evaluate, manage, assign and supervise workloads and tasks + Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions + Ensure production goals are met by managing tonnage, payroll and other administrative functions + Plan hourly employee schedules to meet daily operations goals and lower costs + Enforce all company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws + Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance + Ensure customer freight is processed, handled, loaded and delivered timely and damage free + Coach and develop employees on proper techniques and quality requirements, including conducting new hire employee evaluations and determining whether to issue corrective action for violations of XPO's workplace policies + Effectively direct a team to consistently meet or exceed productivity goals + Make recommendations regarding hiring, suspension and termination + Develop and present action plans to improve load average and model compliance + Participate in internal safety and engagement committees + Train employees on safety rules and processes + Monitor and maintain organization within the shift to ensure safety and productivity + Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members + Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist + Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center + Act as a champion of XPO values by demonstrating them and holding your team to the same high standards + Minimize shipment rehandle across the network by prioritizing direct loading, headloads and sector loading while maintaining all company quality standards Freight Operations Supervisors are required to: + Lift objects of various shapes, sizes and weights frequently up to 50 lbs. and occasionally greater than 75 lbs. + Reach (including above your head), bend, climb, push, pull, twist, squat and kneel + Walk and stand for extended periods on a loading dock that is not climate controlled + Work outside in inclement weather **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (********************************************************************* .

Lead the Change in Family Preservation Services! Join NorthCare as a Supervisor in Family Preservation Services and be at the forefront of supporting children and families in need! If you're passionate about making a meaningful impact, driving staff growth, and collaborating with a dynamic community, this could be your next career move. Some Key Responsibilities: * Supervises and supports services like Comprehensive Home-Based Services, Parent Partner, and Family KINnections. * Maintains strong partnerships with agencies like Oklahoma Human Services, ensuring culturally sensitive and client-centered service delivery. * Provides oversight on assessments, treatment plans, and case documentation while directly supporting your team with critical decision-making. * Conducts supervision meetings, ensures quality services, and meets productivity targets. * Monitors the implementation of evidence-based programs, like SafeCare, and offers hands-on support during home visits. Benefits/Perks: * Competitive salary * Paid holidays * Paid Time Off to include PTO and Annual FLOAT leave * Retirement 403(b) with employer contribution (no employee match required) * Tuition Reimbursement * Continuing Education Units (CEUs) and trainings * Medical, dental and vision insurance options including VarietyCare Advantage rates/discounts and ZERO Card benefits * Flexible Spending Accounts for Health Care and Dependent Care Expenses * Employee Assistance Program (EAP) * Urban Sitter * Holiday saving club * Verizon Cellular plan discount * Gym Membership Discounts (YMCA, Planet Fitness, Crunch Fitness * Cell Phone Stipend

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. Job Description Omni Oklahoma City Hotel is seeking a passionate Ideal Services Supervisor to join the opening team of this upscale hotel int he heart of Oklahoma City This team member will provide service to internal and external customers ensuring that Omni's service exceeds our guests' expectations through one central location. Creating a telecommunications center of skilled, well-trained associates capable of receiving, logging, and handling or dispatching every guest request and Restaurant in Room Order with timely follow up with the guest. This role will be required to work PM shifts. Responsibilities Responsible for Supervision of Ideal Services Operators. Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guest. Assist Front Office Leadership in maintaining consistent standards of guest service throughout the operation. Encourage and maintain open and clear communication, rapport, and cooperation with internal departments to foster best possible service to all guests. Resolve difficult or unusual problems arising with guests and associates. Train and motivate associates to provide service to guests which meet the brand standards. Continued training done with all associates. Ensure MOS program is consistent. Apprise Front Office Management team of all personnel issues that may affect discipline or retention. Act as coach and positive role model for associates and colleagues. Recommend to Front Office Leadership changes or innovations to practice / procedure and operation with potential favorable effect on service and quality assurance. Assist with departmental scheduling and monitoring payroll productivity. Manage Synergy Work Requests. Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Assist with late checkout requests, restaurant in room orders, extending departure dates, general directions, lost and found inquiries, custom amenity orders, recording and making wake up calls, and directing reservation calls to the Omni reservation center. Check guests in and assist as necessary at the front desk. Receiving and sending fax messages as needed, as well as operating switchboard and two-way radio. Qualifications Previous supervisory experience preferred. Computer skills required. Opera & Micros experience preferred. Must have the ability to work alone, with others, and remain at workstation for entirety of shift. Must be able to work a flexible schedule including, nights, weekends and holidays. Must have customer service experience with excellent written and especially verbal communication skills. Must be able to sit for extended periods of time. Sit for an extended period or for an entire work shift. May stand at station when needed Requires repetitive motion. Move, bend, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support. Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver. Dolese Delivers: Stable Foundation Treat with Respect Safe Environments Employee Focus JOB SUMMARY The Treasury Supervisor is responsible for overseeing the daily operations of the Treasury department including selecting, developing, training, and assisting with evaluating the performance of team members. This role will also direct the processing of application of funds to cash sale accounts to help ensure timely and accurate processing and monitor daily banking and credit card activity to prevent overdraft situations. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS Supervise and provide overall guidance to Treasury clerical staff Perform daily banking functions including checking account balances and transferring funds as needed, approving ACH/EFTs, etc. Download prior day bank transactions to prepare journal entries and record prior day activity to checkbooks Enter and oversee the application of cash, checks, and credit card payments to cash sale accounts (COD); prepare and record deposits Review, approve, and release electronic disbursements Lead the treasury month-end close process including the review and accurate recording of weekly cash activity to the general ledger Research and resolve issues brought forth by plant management pertaining to cash sales (COD) Obtain necessary credit card processing equipment and bank deposit forms for locations Maintain strong banking relationships Ensure compliance with the company's Investment Policy Statement Maintain investment records Develop and maintain a short-term liquidity model Serve as the primary administrator for online credit card terminal access, remote check scanners, and Loomis safes Assist with the Monthly Financial Statement Closing Process Assist with the Year End Financial Statement and Audited Financial Statement Process Maintain accounting procedures, internal controls (implementing, monitoring, enhancing), and database management Develop proper operational data documentation and troubleshooting procedures Assist in the implementation and upgrade of accounting systems Identify and recommend process improvements Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed QUALIFICATIONS Education & Experience Bachelor's degree in finance, accounting, or related field required Experience with Microsoft Dynamics GP preferred Knowledge, Skills & Abilities Ability to train and mentor clerical staff Highly organized, detail oriented, self-motivated, and able to meet specific deadlines Ability to work in a high volume, transaction driven environment Good analytical skills with the ability to make sound decisions utilizing the data at hand Collaborative communication style that fosters a positive working environment Positive attitude, dependable, and professional Exceptional organizational and time management skills with the ability to multi-task Exceptional judgment and attention to detail Good latitude and creativity Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook) PHYSICAL REQUIREMENTS Lift, push, or pull objects of various dimensions up to 30 lbs. of weight frequently Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects Ability to verbally communicate, hear, and see EEO Statement: We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker Type: RegularPay Range:$18.82 - $26.34

The Support Line Supervisor is responsible for managing a team of Help Desk specialists by ensuring that the team has the knowledge and skills to provide excellent technical support to the enterprise; This includes knowledge base management (internal and employee self-service), monitoring call and ticket SLAs, creating and producing reports to measure staff productivity and effectiveness, creating and maintaining SOPs relating to team's functions. Supervise, train, and evaluate help desk staff, conduct performance reviews, and recommend disciplinary action when necessary; Create professional development plans, assign goals, and track accomplishments of team members; Ability to exercise sound judgment in evaluating situations and in making decisions Manage daily activities, including scheduling staff to ensure adequate coverage, monitoring ticket queues, and ensuring the team meets define SLAs; Conduct regular ticket audits to ensure quality of service, accuracy of documentation, and adherence to established resolution procedures; Curate knowledge for use by internal teams and end user self-service; Create and maintain Standard Operating Procedures for team processes. Act as an escalation point for complex or priority issues, and assist team members in resolving problems; Run point on critical outages, possibly coordinating multiple teams to resolve issues; Act as the primary point of escalation for complex or high-priority issues, ensuring clear and timely communication with senior leadership. Track key metrics, monitor performance of staff and systems, and generate reports to help management make informed decisions; Identify recurring problems to be analyzed for root cause and long term resolution. Identify opportunities to improve efficiency, develop training materials, and update procedures and documentation; Provide feedback for the Service Desk application by identifying problems and recommending enhancements and improvements. Necessary Knowledge, Skills and Abilities: Education Bachelors degree in computer science, information technology, or related technical field or Minimum of three (3) years of helpdesk or support work experience or Any equivalent combination of education and experience. Preferred Experience Three to five years of experience leading IT Customer Support or Help Desk Strongly Preferred Leadership Excellent Oral and Written communication skills. Ability to exercise sound judgment in evaluating situations and in making decisions Excellent Multitasking skills Technical knowledge, Problem solving, and Critical response Analytics - Telecom and Service Desk applications

This is an onsite position located at Love's Corporate Annex office building: 3601 NW 63rd street, OKC, OK, 73116. Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's: The Credit Supervisor is responsible for evaluating and monitoring account debtor credit quality and is responsible for managing and training a team of collectors for Love's Financial Factoring Solutions. Job Functions: Supervise collections efforts of one or more collectors Supervise one or more Credit Analysts Establish credit limits for each account debtor/customer relationship as well as an overall account debtor credit limit Review credit limits against accounts receivable activity and payment trends and recommend appropriate changes to credit limits Guide the team of collectors with client liquidations and with handling escalated account issues Review credit reports and check trade references as needed Prepare concentration reports Maintain broker credit database Communicate with underwriting team in evaluating customer credit quality of prospective factoring clients Experience and Qualifications: HS Diploma or equivalent required Bachelor's Degree in Business, Finance, or Accounting preferred 4 years' experience in commercial credit and collection environment preferred 2-4 years' experience in the factoring or transportation industry preferred Skills and Physical Demands: Ability to quickly analyze limited credit information Ability to prioritize in response to changing scenarios throughout the day Excellent verbal and written communication skills Knowledge of Microsoft Office Requires prolonged sitting, some bending and stooping Occasional lifting up to 25 pounds Manual dexterity sufficient to operate a computer keyboard and calculator Requires normal range of hearing and vision Typical work hours will be Monday-Friday from 8am-5pm with occassional overtime #LI-Onsite Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Accounting and Finance

Select, supervise and train employees in their respective position to ensure safe, professional and efficient service in assigned branch. Provide leadership which results in positive employee/employer relations and a professional corporate image. Key Responsibilities: • Recruit, interview, hire, train and discipline all product line personnel. • Addresses complaints and resolves problems as they arise. • Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily. • Ensure proper scheduling of drivers and toter/helpers. Operations • Monitor customer satisfaction by ensuring daily completion of routes, customer receipt of containers and pick-ups of special and missed stops. Resolve customer complaints and issues • Direct collection and disposal services to best utilize personnel and equipment. • Establish and review productivity standards at each phase of the operation. • Be familiar with and ensure compliance with all CDL driver regulations. • Enter appropriate product line productivity into operating system on a daily basis. • Maintain inventory of supplies (i.e., gloves, Gatorade, safety equipment, etc) with authorization of Facility/General Manager. Safety • Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees. • Investigate accidents and prepare necessary paperwork. • Ensure route observations are completed on a routine basis. • Schedule, plan, and conduct safety meetings (monthly). • Ensure proper supply and usage of all safety equipment. Requirements: • High School diploma or general education degree (GED) required. • Associates or Bachelor's degree preferred. • Prior experience in the waste industry or transportation industry and/or experience driving trucks preferred. • At least one (1) year supervisory experience OR one (1) year as a GFL Environmental Lead Driver required. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************

ADVANCE YOUR CAREER WHILE SAVING LIVES Our Blood Institute is actively looking for a Contact Center Production Supervisor who is responsible for leading day-to-day outbound operations within the call center, ensuring high-quality donor interactions, optimizing outbound calling efforts, and leveraging Five9 technology to support organizational goals. This role requires strong leadership, the ability to drive performance, and proficiency in call center tools, particularly the Five9 dialer system. The Supervisor will coach and support agents while managing workflows, maintaining performance standards, and fostering a culture of accountability and mission-driven service. Location: Oklahoma City, OK Salary: Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year! Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. Days: Monday through Friday (some weekends) Hours: 8:00 a.m. to 5:00 p.m. (may vary) Qualifications: * Minimum 2 years of supervisory or team lead experience in a contact center environment * Hands-on experience with the Five9 dialer system including setup, monitoring, reporting, and agent assignment. * Strong organizational, analytical, and time management skills * Proven ability to coach, mentor, and develop staff * Excellent verbal and written communication skills * Ability to adapt in a fast-paced, mission-driven work environment * Experience in blood banking, healthcare, or nonprofit organizations is a plus Preferred Qualifications: * Advanced proficiency with Five9 features, reporting tools, and campaign optimization * Experience working with HemaConnect or similar donor management systems * Experience in leading or supporting projects, process improvements, or operational initiatives * Experience managing outbound calling campaigns in a high-volume contact center * Strong working knowledge of performance metrics, KPIs, and workforce optimization strategies * Experience in donor recruitment, donor relations, or mission-driven outreach environments * Demonstrated ability to collaborate across departments and support change initiatives Primary Responsibilities: * Analyze daily inventory, previous production, and upcoming appointments to determine calling strategy and assign lists to agents accordingly. * Prepare for and lead daily pre-shift meetings in coordination with the Contact Center management team. * Utilize the Five9 dialer system to manage, monitor, and optimize outbound campaign performance. * Track individual and team production to ensure minimum performance benchmarks are met; correct improper coding and provide timely feedback. * Adjust agent assignments and call strategies throughout the day based on production metrics and projected needs. * Counsel and document underperforming agents, providing formal reports and recommendations to the Contact Center Manager. * Acknowledge and celebrate top-performing agents to build morale and reinforce excellence. * Work closely with the management team to ensure adequate staffing and appointment coverage across all collection sites. * Ensure scheduling meets minimum appointment thresholds for daily success and proactively report shortfalls to leadership with recommended solutions. * Support agents in resolving donor inquiries, objections, or issues during outreach. * Uphold data integrity by ensuring proper use of dialer codes, outcomes, and contact procedures. * Maintain real-time awareness of team performance and operational issues; escalate concerns as needed. * Monitor and document a minimum of three calls per agent per month, providing coaching and documentation for ongoing development. * Keep accurate records of PTO, call-ins, late arrivals, and ensure team schedules support coverage goals. * Promote a culture of safety, compliance, and high ethical standards in all team communications and interactions. * Represent the mission of the organization with professionalism, energy, and integrity. * Perform additional duties as assigned by the Contact Center Manager or Director. Click the link below to learn fun facts about working for Our Blood Institute! *********************************************************

Answering phones. Preparing estimates. Ordering parts and inventory. Keeping customers updated on the status of their vehicles' repairs. Coordinating transportation services. Delivering a high level of customer service What We Offer:Hourly Compensati Service Manager, Manager, Customer Service, Assistant, Retail, Automotive

Job Description ADVANCE YOUR CAREER WHILE SAVING LIVES Our Blood Institute is actively looking for a Contact Center Production Supervisor who is responsible for leading day-to-day outbound operations within the call center, ensuring high-quality donor interactions, optimizing outbound calling efforts, and leveraging Five9 technology to support organizational goals. This role requires strong leadership, the ability to drive performance, and proficiency in call center tools, particularly the Five9 dialer system. The Supervisor will coach and support agents while managing workflows, maintaining performance standards, and fostering a culture of accountability and mission-driven service. Location: Oklahoma City, OK Salary: Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year! Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc. Days: Monday through Friday (some weekends) Hours: 8:00 a.m. to 5:00 p.m. (may vary) Qualifications: Minimum 2 years of supervisory or team lead experience in a contact center environment Hands-on experience with the Five9 dialer system including setup, monitoring, reporting, and agent assignment. Strong organizational, analytical, and time management skills Proven ability to coach, mentor, and develop staff Excellent verbal and written communication skills Ability to adapt in a fast-paced, mission-driven work environment Experience in blood banking, healthcare, or nonprofit organizations is a plus Preferred Qualifications: Advanced proficiency with Five9 features, reporting tools, and campaign optimization Experience working with HemaConnect or similar donor management systems Experience in leading or supporting projects, process improvements, or operational initiatives Experience managing outbound calling campaigns in a high-volume contact center Strong working knowledge of performance metrics, KPIs, and workforce optimization strategies Experience in donor recruitment, donor relations, or mission-driven outreach environments Demonstrated ability to collaborate across departments and support change initiatives Primary Responsibilities: Analyze daily inventory, previous production, and upcoming appointments to determine calling strategy and assign lists to agents accordingly. Prepare for and lead daily pre-shift meetings in coordination with the Contact Center management team. Utilize the Five9 dialer system to manage, monitor, and optimize outbound campaign performance. Track individual and team production to ensure minimum performance benchmarks are met; correct improper coding and provide timely feedback. Adjust agent assignments and call strategies throughout the day based on production metrics and projected needs. Counsel and document underperforming agents, providing formal reports and recommendations to the Contact Center Manager. Acknowledge and celebrate top-performing agents to build morale and reinforce excellence. Work closely with the management team to ensure adequate staffing and appointment coverage across all collection sites. Ensure scheduling meets minimum appointment thresholds for daily success and proactively report shortfalls to leadership with recommended solutions. Support agents in resolving donor inquiries, objections, or issues during outreach. Uphold data integrity by ensuring proper use of dialer codes, outcomes, and contact procedures. Maintain real-time awareness of team performance and operational issues; escalate concerns as needed. Monitor and document a minimum of three calls per agent per month, providing coaching and documentation for ongoing development. Keep accurate records of PTO, call-ins, late arrivals, and ensure team schedules support coverage goals. Promote a culture of safety, compliance, and high ethical standards in all team communications and interactions. Represent the mission of the organization with professionalism, energy, and integrity. Perform additional duties as assigned by the Contact Center Manager or Director. Click the link below to learn fun facts about working for Our Blood Institute! ********************************************************* Job Posted by ApplicantPro