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Customer Service Operations Manager
Merola Tile Distributors of America
Service supervisor job in Manalapan, NJ
Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.
The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment.
Operational Management
Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies.
Delegate tasks strategically while maintaining full accountability for departmental outcomes.
Ensure adherence to requirements, shipping policies, and all relevant operational guidelines.
Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications.
Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution.
Process Improvement & Issue Resolution
Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement.
Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction.
Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps.
Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution.
Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives.
Customer & Partner Engagement
Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up.
Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving.
Build and maintain strong relationships with key customers, trading partners, and internal stakeholders.
Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability.
Leadership & People Development
Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture.
Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence.
Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement.
Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably.
Foster a culture rooted in professionalism, ownership, and continuous learning.
Physical Requirements:
Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Qualifications and Education Requirements
Associate's degree required; Bachelor's degree preferred.
Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity.
Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems.
Proven success in process improvement, team development, and customer satisfaction.
Experience with a CRM system and implementation
Excellent organizational, multitasking, and decision-making skills in a fast-paced environment.
REQUIRED SKILLS
Excellent communication skills; written and verbal.
Positive, motivating leadership style with high emotional intelligence.
Strong critical-thinking and problem-solving ability.
Patient, professional, and resilient under pressure.
High attention to detail and commitment to accuracy.
Strategic mindset with a “can-do” approach to challenges.
Experience in the tile, stone, flooring, or related materials industry,
preferred
Competencies
Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services;
Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance
Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Additional Notes: Must be authorized to work in the United States.
Benefits:
Medical, Vision, and Dental Insurance
9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Paid Time Off - earned and accrued from your first day with the company
401(k) Plan with company match (eligibility after 1 month)
Employer-Paid Life Insurance
Performance Reviews after 90 days and annually
Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Employee Discount on tile after 6 months
Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
Weekly Company Lunches
Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
Fun, Friendly, Family-Like Environment
$83k-129k yearly est. 5d ago
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Delivery Services Lead
Nestle 4.8
Service supervisor job in New York, NY
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!
**Position Summary** :
Step into a pivotal role as Delivery Service Lead, where you'll shape and execute the strategy for international product receiving, ensuring flawless coordination with third-party warehouses and customers. Harness the power of data and analytics to uncover opportunities for continuous improvement, spearheading cross-functional initiatives that drive efficiency and deliver measurable cost savings. In this role, you'll also champion compliance by maintaining robust controls and swiftly closing process gaps-making a tangible impact on operational excellence.
**_Important Note:_** _This position follows a hybrid work schedule, requiring on-site presence two days per week to foster collaboration and team engagement._
**Key Responsibilities:**
+ Create, lead, and implement strategies for existing and new delivery services
+ Ensure high service levels for deliveries to final customers, including retail, B2C, and B2B members
+ Collaborate cross-functionally to co-lead the execution of marketing plans for delivery and recycling services
+ Support Logistics/Transport specialists in pitching, documenting, and implementing new services from an IS/IT perspective
+ Develop strategies to drive customer adoption of new services
+ Coordinate service activation preparation with Nespresso and 3PL operations
+ Identify, document, and present IS/IT infrastructure requirements (OMS, TMS) to support delivery service strategies
+ Partner with marketing, e-commerce, and customer service teams to develop and launch new delivery services
+ Lead execution of customer improvement initiatives focused on efficiency and cost savings
+ Communicate operational updates internally to Supply Chain and externally to 3PL partners regarding planned and unplanned situations
+ Develop and execute short- and long-term recycling strategies
+ Design and implement delivery service strategies aimed at increasing customer recycling rates
+ Drive continuous improvement programs with suppliers through regular performance review meetings
+ Plan and develop customer surveys to assess delivery experience
+ Create and maintain Power BI dashboards for delivery service data and cost tracking
+ Leverage AI tools for data automation and process optimization
+ Prepare reports and analyses for monthly and quarterly business reviews with third parties
+ Maintain and communicate all financial data related to delivery services
**Experience & Education Requirements:**
+ Bachelor's degree required; preferably in Supply Chain or related field.
+ 5+ years of professional experience in Supply Chain, Logistics, and third-party warehousing strongly preferred.
+ Proficiency in Microsoft Word, PowerPoint, and Excel (intermediate level or higher)
+ Familiarity with Power BI for data visualization and reporting
+ Experience with ERP (Enterprise Resource Planning), OMS (Operational Management Systems), and TMS (Transportation Management System) systems
+ Exceptional problem-solving skills with strong attention to detail
+ Strong administrative and reporting capabilities
+ Effective influencing and stakeholder management skills
+ Ability to thrive in challenging situations and under pressure
+ Excellent communication and interpersonal skills
+ Strong decision-making abilities and ability to work independently
+ Results-driven with a strong service orientation and organizational/planning skills
+ Ability to manage time effectively and adhere to deadlines
+ Meticulous attention to detail
The approximate pay range for this position is $115,000.00 to $125,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com) (********************************************
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: **************.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at ********************************** .
Job Requisition: 376857
$39k-52k yearly est. 5d ago
Manager, International Tax Shared Services
KPMG 4.8
Service supervisor job in Short Hills, NJ
At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm
KPMG is currently seeking a Manager to join our International Tax practice.
Responsibilities:
Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions
Assist with the review and preparation of various tax forms and disclosures related to such operations
Advise multinational enterprises on tax planning opportunities
Work on process improvement projects with internal teams in a largely virtual environment
Qualifications:
Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International
Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list
Knowledge of a broad range of international and domestic tax law provisions
Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills
Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service
Ability to effectively manage teams in a virtual environment
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".
Follow this link to obtain salary ranges by city outside of CA:
***********************************************************************
California Salary Range: $113300 - $208900
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
$113.3k-208.9k yearly 8d ago
Operations Supervisor
Claims Supervisor, Operations
Service supervisor job in Woodbridge, NJ
The Claims Supervisor, Operations will oversee a unit of operations associates in the Woodbridge and Mount Laurel claim departments. The unit handles a variety of claim related functions including, but not limited to data entry, rental claim handling, salvage processing, subrogation assistance and switchboard functions. In addition, this role also has responsibilities with regards to claim system applications including testing, quality assurance and production support.
RESPONSIBILITIES
Establish and monitor unit goals for service, production and work quality.
Plan unit workflow and monitor assignment of tasks to unit members based on complexity, severity, and volume.
Perform Quality Assurance reviews on associates work product to identify trends, provide direction and feedback.
Provide management with monthly analysis of quality trends and performance of claims associates.
Conduct individual and group training on all aspects of the job.
Conduct performance reviews and counseling sessions, write performance appraisals and monitor attendance.
Make recommendations for promotions, staff changes, and salary.
Must be willing to travel to the other claim locations (Mt Laurel and/or Horsham). At least twice a month and more if needed.
Perform user acceptance testing for technology projects and following monthly production releases which may occur on Friday evenings or on weekends. (May alternate availability with other team members.)
Handle special projects/assignments as requested.
QUALIFICATIONS
Five or more years of related claims experience across multiple lines of business required.
Bachelor's degree from a four-year college or university required.
Strong leadership, critical thinking, problem solving and communication skills.
Ability to multi-task and prioritize responsibilities in a fast-paced environment.
Excellent verbal and written communication skills.
Must have an aptitude for technology including a strong working knowledge of Microsoft Products (Word, Excel, Powerpoint, etc). Knowledge of ClaimsPro, Image Right, Client Letter also preferred.
SALARY RANGE
The pay range for this position is $ 73,000 to $103,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Annual 401(k) Employer Contribution
Free onsite gym and health center at our Woodbridge Location
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Robust health and wellness program and fitness reimbursements
Various Paid Family leave options including Paid Parental Leave
Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
$73k-103.5k yearly 4d ago
Airline Customer Service Senior Supervisor in EWR Airport (EWR SR SUP 2024)
Hallmark Aviation Services 4.3
Service supervisor job in Newark, NJ
Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader's responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours
SPECIFIC DUTIES INCLUDE:
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation
Essential Requirements:
PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficiency
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
Required Skills
.
Required Experience
.
$35k-43k yearly est. 5d ago
Operations Supervisor Trainee
Sims Metal
Service supervisor job in Jersey City, NJ
Discover a career at Sims Metal, a global leader in metal recycling. We buy and process discarded ferrous and non-ferrous metal, and we sell recycled metal to manufacturers in 30 countries. Cultivating the industry's most talented professionals with more than 25 locations in the United States, we recognize our continued growth and success will be achieved by recruiting and developing, skilled people just like you. As innovators in the industry, we take great pride in our recycling infrastructure, and we invest heavily in our operations, our functions, and most importantly, our people. Our commitment to growth and sustainability means we are constantly seeking motivated, results-driven and creative individuals to join our stellar team of professionals.
Operations Supervisor Trainee Program
Our Operations team is growing, and we want to add new team members who are results-driven, creative, and collaborative to ensure our continued success. As an Operations Supervisor Trainee, you will be enrolled in a one-year paid program that will prepare you to manage a front-line team within our North American operation. This includes leading employees and managing operations at one of our many facilities.
When you join Sims Metal as a trainee, you will be in a 12-month program that gives you the opportunity to receive field-based training and shadow a team of seasoned experts from our Operations, Commercial, and Support functions. You will also receive comprehensive leadership training and professional development that will bring you more visibility and engagement with leaders from other programs across our global operations. Occasional travel to locations in the U.S. may be required during this training.
Once the training program concludes, you will be considered for a full-time role on the Sims Metal Operations team. Sims Metal is offering you the chance to build a rewarding and fulfilling career with a leading sustainability company and acquire transferable skills that you can use for the rest of your life! If you are good at what you do, you can work anywhere. If you are great at what you do, come work with us.
Upon completion of the Operations Supervisor Trainee Program, some of your daily responsibilities include:
Supervise production team members (laborers and equipment operators) performing production operations.
Possess thorough working knowledge of the union contract (if applicable), employee handbook, safety manual, and all rules, programs, and procedures that pertain to production team members and apply them effectively and consistently.
Familiarize team members with company policies/rules/regulations.
Promote and maintain good employee relations through effective management practices, setting expectations, coaching, and proper application of employee relations policies.
Responsible for orientation and on-the-job training of team members in the safe, efficient operation of equipment.
Instill a sense of good housekeeping of their immediate work area in all employees as well as their responsibility for compliance with all quality specifications.
Evaluate probationary team members based on attendance, performance, attitude, potential, etc. Recommend candidates for hire, promotion, transfer, demotion, or termination.
Responsible for maintaining production within the assigned department at authorized levels.
Re-assign team members on 'down equipment' to reduce unfavorable labor variances.
Observe the production operation within your area of control to ascertain compliance with methods, quality standards, safety regulations, production standards, and efficient operation of equipment: take corrective action to eliminate any deviation.
Participate in conducting job hazard analyses and the development of safe work procedures.
Continuously analyze the assigned area of responsibility for improved methods of production, tool design communication, and reporting, cost controls and make recommendations to the production manager for disposition.
Clearly communicate on-the-job problems including low production, poor quality, poor attendance, tardiness, etc. to employees and works with employees to develop a corrective action plan.
Documents problems and reviews action plans to plant manager.
Process all required forms in a timely manner for payroll and Human Resources (i.e. Employee Change Forms, Paid Time Off Requests, etc.).
Arrange for proper maintenance of machines and equipment. Recommends improvements in equipment and processes.
When applicable, study operations where cost standards are not being met to determine causes and implement corrective action.
Where appropriate, coordinate the functions over which assigned with those of other departments or shifts.
Develop among the assigned team members a consciousness of the need for teamwork to attain departmental and Sims Metal Management (SMM) goals and objectives.
Support and carry out the management philosophy and vision.
Conducts meetings (i.e. safety and quality) and is responsible for communicating policies and regulations to subordinate personnel.
In case of an emergency, direct team members to their assigned safe area.
Promote plant-wide teamwork and positive morale.
To learn more about Sims Metal and our career opportunities, visit ********************** or send an email to *******************.
SIMS LIMITED IS PROUD TO BE AN EQUAL-OPPORTUNITY EMPLOYER. WE VALUE THE DIVERSITY OF ALL OF OUR EMPLOYEES AND ARE COMMITTED TO CREATING AN INCLUSIVE WORKING ENVIRONMENT WHERE EVERYONE CAN CONTRIBUTE, ADVANCE ON MERIT, AND REALIZE THEIR FULL POTENTIAL. SIMS LIMITED IS AN EQUAL-OPPORTUNITY EMPLOYER. THE COMPANY DOES NOT DISCRIMINATE WITH REGARD TO RACE, SEX, RELIGION, COLOR, NATIONAL ORIGIN, CITIZENSHIP STATUS, DISABILITY, AGE, MARITAL OR FAMILIAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, VETERAN STATUS, HOUSING STATUS, SOURCE OF INCOME, OR ANY OTHER STATUS PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. THIS APPLIES TO ANY EMPLOYMENT DECISION, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION, AND TRAINING. QUALIFIED APPLICANTS WITH A DISABILITY IN NEED OF A REASONABLE ACCOMMODATION MAY REQUEST SUCH WITHOUT FEAR OF REPRISAL OR DISCRIMINATION.
$48k-82k yearly est. 1d ago
Airline Operations Supervisor- EWR (41561)
Global Elite Group 4.3
Service supervisor job in Newark, NJ
Part Time Airline Operations Supervisor - Aviation Security Company
Newark Liberty International Airport- Newark, NJ
Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
Our unarmed security officers are in the forefront of homeland security, safeguarding infrastructure and ensuring seamless and secure operations in many of the largest and busiest airports in the country.
Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
Benefits:
$23.25 per hour- part time
Paid training- participate in a world class internationally recognized training program in a federally regulated industry
Employee engagement, and opportunities for advancement
Tenure and Performance Recognition Program
The successful candidate will be:
Security minded with strong analytical and problem-solving skills
Able to communicate effectively with employees, colleagues, clients, and members of law enforcement or government agencies
Comfortable working in a fast-paced environment under pressure and posses' extensive knowledge of security protocol and procedures
Skilled in providing management and supervisory oversight of a secure operation
Our supervisors have a positive outlook and lead with compassion.
Responsibilities:
Supervises all security personnel in the international airline operation
Ensures proper coverage of all regulated positions and communicates potential service loss to management and airport operations center
Takes proactive steps to provide a safe and secure working environment for staff and other service provider personnel
Conducts regular walk-throughs and security inspections for assigned posts and flights
Provides training and corrective action to team members as needed
Qualifications
Qualifications:
Ability to obtain an airport badge with customs seal: DHS requires a 10-year verifiable background check, including criminal, employment history. Also, must be able to pass a security threat assessment as administered by the TSA
Must be at least 21 years old
Must have a valid State Security License
Must have a valid drivers license with a clean driving record
Upon hire, must provide proof of legal right to work in the United States
Must be able to pass all initial and recurrent training classes and exams
$23.3 hourly 2d ago
Service Manager
Theater Outsource
Service supervisor job in New York, NY
Service Manager - AV Systems & Client Support
Compensation: $80,000-$95,000 + incentives
Employment Type: Full-Time, Exempt
Our client is seeking an experienced Service Manager to lead and grow their AV service and preventative maintenance programs. This role owns day-to-day service operations, technician management, and client relationships while driving recurring service revenue and operational excellence. The Service Manager serves as the central link between clients, technicians, project teams, and leadership in a fast-paced, service-driven environment.
Responsibilities
Develop, manage, and grow service and preventative maintenance agreement programs
Drive recurring service revenue through renewals, upsells, and new client relationships
Oversee daily service operations including intake, prioritization, scheduling, escalation, and resolution
Manage and support service technicians, schedules, performance, and field activity
Partner with leadership on technician training, development, and accountability
Serve as the primary point of contact for service clients, providing clear communication on scope, timelines, and resolution
Track service KPIs including response times, utilization, and job progress
Maintain accurate service documentation, work orders, and billing records
Identify and implement process improvements to increase efficiency and service quality
Promote a culture of responsiveness, accountability, and client satisfaction
Qualifications
5-10+ years of experience in commercial AV service, technical operations, or service management
Strong working knowledge of AV systems and troubleshooting (control, DSP, audio/video, conferencing, networking)
Experience managing service programs, maintenance agreements, and technician teams
Strong organizational skills with the ability to prioritize in a fast-paced environment
Clear, professional communication skills and strong sense of ownership
Proficiency with ticketing systems, Microsoft Office, Google Workspace, and Excel
High School Diploma required; Associate's Degree in AV Technology or Operations preferred
CTS, CTS-I, or CTS-D certification preferred
Benefits
Medical, Dental, Vision, and Life Insurance
Paid Time Off
Bonus Incentives
About Theater Outsource
TheaterOutsource.com is the entertainment industry's dedicated recruiting partner - connecting top-tier talent with the companies that bring stages, venues, and experiences to life. From lighting and rigging to AV, scenic, and systems integration, we specialize exclusively in entertainment technology.
We work with manufacturers, integrators, and production companies nationwide - delivering permanent placements with no upfront cost and a 90-day guarantee.
We deliver the Talent.
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$80k-95k yearly 2d ago
Overnight Fleet Supervisor - Cranbury, NJ
Sonepar USA 4.2
Service supervisor job in Cranbury, NJ
There's a Place for You at Cooper Electric Supply, LLC.
A career at Cooper Electric Supply, LLC is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Cooper Electric Supply, LLC offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the northeast and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.
Being "Powered by Difference" means we respect and value diverse perspectives. Cooper Electric Supply, LLC we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
What you will do:
Support overnight dispatching and loading of drivers
Provide coaching to overnight driver staff
Meet weekly with the manager to review driver performance updates, routing concerns, and union-related issues
Ensure Night Drop documents and tools are being properly maintained
Ensure night drivers have received the required training
Review night driver safety compliance
Monitor night shift driver hours
Provide adequate shift hand-off information to day shift staff and management, including order, routing, and equipment issues
Ensure coverage of all night routes
Create routing manifests and review the route to ensure that all customer delivery commitments can be met.
Strong Communication with your team, drivers, warehouse, and sales
Ensure that night drivers are utilizing various fleet management software systems and following the appropriate procedures.
Ensure that driver safety requirements are clearly communicated and adopted by night drivers
Responsible for training and developing drivers and dispatchers on shift.
Ensure that night staff have the tools necessary to complete their jobs.
Schedule periodic meetings with drivers.
Other projects/duties as assigned by management
What you will bring:
Bachelor's degree preferred with emphasis on business management and/or supply chain, or equivalent knowledge through job-related experience and training.
3 to 5 years prior experience supervising in a union environment.
Understanding of contractual bargaining agreements is required.
Excellent communication skills, both verbal and written.
Excellent organizational skills
Experience in building and managing SOPs
Ability to work in a fast-paced environment
Ability to plan work effectively to completion and adjust as business needs change
Availability to work any shift of a 24-hour, 5-day per week operation as needed (coverage, etc).
Ability to identify and correct delivery and performance issues quickly
Support both short-term and long-term projects related to the performance of the transportation department
Strong knowledge of Microsoft Office Applications
Strong knowledge of Fleet Maintenance.
Understanding and experience with GPS tracking.
Physical Requirements and Work Environment:
The ability to sit, stand, and walk for extended periods throughout their shift.
The ability to utilize hands to enter data with a traditional keyboard.
The ability to lift, push, and pull material and objects weighing up to 50 lbs. and heavier weights with proper equipment.
The ability to bend, stoop, kneel, reach, and climb to perform various duties.
The ability to operate powered industrial trucks safely. Training will be provided.
This job is performed primarily in general office and distribution warehouse environments.
Location: Cranbury, NJ
Work Hours: Monday-Friday, 10pm-6am
Salary: $70k-$80k, dependent on applicable experience
What We Offer You
We offer great family-friendly benefits to full-time associates:
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."
Learn more at ********************************
Cooper Electric Supply, LLC is part of the Sonepar family of brands: *****************************************
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law..
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call ************ or email *************************.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
$70k-80k yearly 5d ago
Care Team Lead - Home Health (Brooklyn)
Elara Caring
Service supervisor job in New York, NY
A home care provider in New York seeks a Care Team Manager to lead a team and ensure quality patient care. You will support a dedicated group of healthcare professionals, coordinate services for over 65,000 patients, and drive team success. The role requires a high school diploma, experience in home care or a fast-paced environment, and strong communication skills. Competitive compensation and benefits package, with opportunities for advancement. Join us in making a difference in healthcare.
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$69k-134k yearly est. 2d ago
Madeo: Senior Account Supervisor
The10Minutecareersolution
Service supervisor job in New York, NY
We're hiring a skilled Senior Account Supervisor to add value to existing client relationships and pursue new business opportunities.
You should have at least 7 or more years of related experience across project and account management. We're a distributed workforce working remotely (EST 10am - 6pm). Bonus if you live in NY/Brooklyn, but not required. We're open to candidates with higher levels of experience; this is not an entry level or junior position. If you consider yourself more of a Project Manager, please consider applying to our Basic Software. We may open a separate round for a Project Manager soon, but it is not open yet and will begin with reviewing candidates there.
What we're looking for
Client partnership: You've demonstrated the ability to partner with clients and your team on tasks and ongoing retainers; from successful completion to expanding a client partnership.
New business focus: You're skilled at overseeing proposals, meetings with potential clients, and are genuinely interested in growing this area with a supportive team.
Project management background: You have experience managing medium to large digital creative projects-especially websites-in a relevant business setting, enabling you to be a successful account supervisor and collaborator to project managers.
Nonprofit experience: You've worked with progressive organizations among your clients-nonprofits, foundations, and cultural institutions-or have a demonstrated interest in social impact.
Strategy background (a plus): Prior experience advising clients on digital strategy or related roles is a plus as a thought partner to clients, even if active strategy work is carried out by strategists on the team.
Curiosity about the discipline: You are interested in contributing to our agency's account management standards, documentation, guides, etc., recognizing that account management is a team effort.
Benefits & Compensation
Starting salary $80,000 to $100,000, commensurate with experience and may be adjusted based on location, with 5% to 20% additional compensation described below.
Up to 5% additional earnings via 401(k) employer match (after 3 months of employment).
10% to 15% of additional discretionary earnings via year-end revenue sharing and bonuses.
Health, dental, and vision insurance coverage.
Commuter benefits.
Employer-matched donations to causes you care about.
Flexible PTO along with federal and team-wide days off.
Remote work with occasional opportunities to meet in person.
Investment in onboarding, training, and your career development.
Room for growth toward Affiliate Director and Director-level roles.
How to Apply
Please apply on our website to learn more about compensation and to begin the process. We invite you to learn about our culture, projects, and approach by reviewing case studies on our site.
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$80k-100k yearly 1d ago
Luxury Retail Lead Supervisor - Coaching & Growth
Tapestry, Inc. 4.7
Service supervisor job in New York, NY
A global fashion house seeks a Lead Supervisor for its Brooklyn location to drive sales and team performance. The ideal candidate will have 1-3 years of retail experience, preferably in luxury settings. Responsibilities include modeling expectations, coaching the team, and collaborating with management to achieve goals. The position requires strong interpersonal skills and the ability to work in a fast-paced environment. Compensation ranges from $17.00 to $23.50 per hour, with benefits including health insurance and a 401(k) plan.
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$17-23.5 hourly 3d ago
Nurse Team Leader
MJHS 4.8
Service supervisor job in New York, NY
Our groundbreaking hospice and palliative care programs offer a significant difference when dealing with a life-limiting condition. We offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care.
Supports the Hospice Nurse Manager position by providing leadership guidance to the professional staff on a day-to-day basis to ensure the provision of Hospice and Palliative Care services are consistent with the philosophy, goals, and policies of the program and MJHS. Mentors and provides leadership direction to the professional staff as directed by the Hospice Nurse Manager.
The schedule includes functioning in a backup On Call capacity 2-3 times per month and 2-3 holidays per year.
Graduate from an accredited School of Nursing, BSN or BS degree preferred. Minimum of five years of Hospice nursing experience. Supervisory or leadership experience preferred. Word, Outlook, and Windows experience required. New York State RN licensure, NYS valid license preferred. National Board Certification in Hospice & Palliative Care (CHPN) preferred or obtains certification within one year of hire. Ability to effective supervises and mentors Hospice nursing staff.
$70k-116k yearly est. 3h ago
Mover/Driver/Team Lead in South River, NJ
College Hunks Hauling Junk and Moving 3.6
Service supervisor job in South River, NJ
As a Mover/Driver Team Lead for College Hunks Hauling Junk and College Hunks Moving, you are the first point of contact for clients on the job. Go out of your way to be friendly to everyone whom you come in contact with throughout the day - especially your clients.
Look, act and be a friendly College Hunk - starting with the uniform (shirt tucked in, hat straight, pants at waist), and continuing with your attitude (smiles and eye contact). Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction. SAFELY operate the junk truck at all times. Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc). Make sure truck has enough supplies, safety equipment and marketing material.
MUST possess a valid drivers license with clean driving record.
MUST be able to lift up to 75 pounds for an extended period of time.
MUST enjoy hard work, world class customer service and helping others.
MUST want to be part of a growing organization and are excited about huge opportunity.
MUST be drug and alcohol free.
MUST be able to pass a federal background check and drug screen
Excellent earning potential including hourly pay plus tips.
Hiring immediately part time and full time opportunities.
EARN UP TO $11-$20 PER HOUR as a Truck Captain with College Hunks Hauling Junk.
Do you think you can WOW our customers? Apply today!
Compensation: $11-$20/hour
$11-20 hourly 5d ago
Field Supervisor, In-Home Services
AHRC 3.9
Service supervisor job in New York, NY
AHRC NYC is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people who are neurodiverse to lead full and equitable lives.
Come join the company recognized by Forbes as a Best Midsize Employer in America two years in a row, generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity and optimism.
The annual salary for the Field Supervisor, In-Home Services position is between $45-$50k plus a very generous benefits package including: FULL MEDICAL PAID BY EMPLOYER, dental, and vision plan; generous paid time off, 403B, tuition reimbursement and other benefits.
ESSENTIAL RESPONSIBILITIES
•Oversee Community Habilitation, In-home Respite, Bridges to Health and Traumatic Brain Injury services for assigned caseload of 50 - 60 individuals.
Assess needs of individuals referred for services and development, implementation, monitoring and reassessment of service plans, as appropriate and necessary.
Maintain accurate program records and ensure timely submission of all required program documentation.
Maintain communication with individuals' family members or advocates, as well as with Service Coordinators and administration regarding progress.
Provide support and supervision to direct care staff assigned to caseload.
•Conduct home visits in accordance to departmental policy, observing interactions between direct care staff and individuals receiving services to ensure plans are properly implemented.
•Identify and address areas where staff development is needed and provide on-site coaching and training whenever needed.
Communicate with Training Coordinator regarding staff training needs that cannot be addressed in home setting.
Participate in employment process, orientation, training and performance evaluation of direct care staff.
•Participate in weekly staff meetings and remain available for assignment to work on special departmental or programmatic projects as needed.
Maintain professional and pleasant attitude toward people we support and their families, co-workers and other professional contacts.
Conduct other responsibilities as assigned.
QUALIFICATIONS
•Bachelor's Degree and 2-3 years supervisory experience in home care field or 4-5 years of direct work experience plus 1-2 years supervisory responsibilities required.
Strong computer and statistical reporting skills essential.
Demonstrated ability to communicate effectively with broad range of stakeholders and in writing.
Competency in working in fast paced and rapidly changing environment, with ability to make prudent and independent decisions as warranted and be accountable for ensuring high quality services to individuals supported.
Willingness to travel to home sites required.
Bilingual language skills a definite plus.
$32k-40k yearly est. 60d+ ago
Psychosocial Services Supervisor, Newark, NJ
Kind Snacks 4.5
Service supervisor job in Newark, NJ
About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.
Position Summary
KIND seeks a Psychosocial ServicesSupervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial ServicesSupervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions
Staffs a small caseload of critical referrals in office where the supervisor is located.
Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
Develops a framework for new supervision structure to support implementation across other offices.
Provides therapeutic support and crisis management with the legal team.
Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
Supervises MSW interns housed in field office where supervisor is located.
Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
Completes reports to meet both internal and external program requirements in a timely manner.
KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices.
Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
Supports assigned offices' therapeutic programming and specific initiatives around client support.
Qualifications and Requirements
Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
Experience working with multidisciplinary or interdisciplinary teams.
Ability to travel as assigned.
Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients.
Excellent written and oral communication skills in English.
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
Committed to practicing and supporting wellbeing and a work-home life balance.
Experience working and communicating in a remote environment preferred but not required.
Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.
Application Instructions
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.
Disclaimer:
KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website:
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$53k-85k yearly est. Auto-Apply 60d+ ago
Machinery Service Supervisor - Piscataway, NJ
Foley Inc. 4.1
Service supervisor job in Piscataway, NJ
Manage Shop Technicians and jobs in progress daily.
Communicate with CSR's and CSR Manager regarding the daily workload.
Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program.
Review and monitor the daily productivity of the Technicians and weekly expense report.
Review and monitor weekly overtime report.
Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
Check repair history and open service letters for all jobs prior to starting the job.
Close service calls daily.
Complete warranty checklist, be accountable for accuracy.
Perform weekly shop inspections for assigned areas. List all areas/items requiring attention in app and schedule to be addressed accordingly.
Assure that Technicians are completing their JHA forms, locking and tagging out the machines they are assigned to, wearing all proper PPE, and keeping a clean work area daily.
Perform daily safety observations.
RECOMMENDED QUALIFICATIONS:
High School Diploma or equivalent is required.
Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Excellent communication and interpersonal skills; both verbal and written.
Experience with Microsoft Office, Excel, Word.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
$53k-85k yearly est. 22d ago
Supervisor of Runaway & Homeless Youth Services
The Door 4.1
Service supervisor job in New York, NY
Supervisor of Runaway & Homeless Youth ServicesSupervisor: Director of Runaway &Homeless Youth Services
The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within a single site for nearly eleven thousand New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals - all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.
The Supervisor will aid with oversight of the daily functioning of the drop-in center, as well as the direct supervision of 6 Case Managers, 1 Benefits & Housing Coordinator, and BA level interns.
Responsibilities:
Supervise provision of case management services to at least 2000 runaway, homeless, and at-risk youth annually.
Meet with Director of RHY Services regularly to define and shape the direction of the program.
Serve as liaison between program staff and Director.
Assist in recruitment, training and evaluation of case management staff.
Develop & implement new program activities, including Saturday drop-in hours, as suggested by Director.
Assist with data collection, programmatic grant compliance and reporting.
Recruit, train, and supervise BA level drop-in assistant interns.
Support RHY program by assisting with behavior management of drop-in space, as well as basic needs services when needed.
Develop and implement continuous quality improvement to improve programmatic performance. programmatic activities.
Attend and participate in all programmatic and agency-wide meetings and trainings.
Implement and support all agency policies and decisions as defined by management.
Represent The Door at outside events and functions as needed.
Any other activities as defined by the Director.
Qualifications:
Master's degree in social work or related field; SIFI certification or ability to obtain SIFI certification, if applicable.
Knowledgeable of and ability to apply positive youth development principles to working with young people.
Experience with urban homeless youth and LGBTQ population, including assessment, counseling, and crisis management, demonstrated by a minimum of 3 years of service delivery.
Minimum of 2 years supervisory experience if applicable.
Experience managing City, State and Federal grants is strongly preferred but not required.
Excellent communication skills
Work Schedule: Full time, Tuesday 7:00 am - 3:00 pm, Wednesday & Thursday 11:00 pm to 7:00 am, Friday & Saturday 3:00 pm to 11:00 pm
Salary: $65,000 - $70,000 annually
Multilingual candidates are strongly encouraged to apply. Proficiency in French, Spanish, or Arabic preferred.
COVID -19 POLICY
The Door follows the CDC and NYS recommendations to prevent the spread of COVID-19. The Door requires all new hires to be vaccinated against COVID-19 unless they have a qualified exemption.
We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.
$65k-70k yearly 16d ago
Field Service Supervisor- Northeast US
Orange Ev LLC
Service supervisor job in New York, NY
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
We are searching for a technically minded professional with administrative, and supervisor capabilities to join the Service Team. This position reports directly to the National Service Director. The person in this role would assume the functions below and other items as the company and position advance.
Position Responsibilities
Supervisory Role
Build Relationships with all Technicians and Customers
Lead new Technician Hiring
Perform annual reviews and performance coaching
Manage regional service budget
Review Technician Expenses and PTO
Daily Work Scheduling and Reporting
Manage Open Tickets
Dispatch and schedule Technician work
Review and input Closed Ticket information
Parts and Inventory
Assist Technicians and Customers with parts identification and sourcing
Request Estimates and Invoices
Request Field Parts Shipments
Organize quarterly field inventory
Technical Support
Provide Technical and logistics support to Regional Technicians
Customer Interface
Serve as the first call for regional customer Warranty and Non-Warranty requests
Work with customers to track and schedule PM services
Promote maintenance labor and parts sales
Leadership Team
Participate in both Technical and Non-Technical Leadership meetings
Position Qualifications
Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
Supervisory Experience
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
Ability to set and prioritize goals and achieve them per a schedule
Strong written and verbal communication skills
Proficiency with Microsoft Office (PowerPoint, Excel, Word)
Bachelor's degree or equivalent experience
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
$42k-70k yearly est. Auto-Apply 15d ago
Lead Supervisor II
Tapestry, Inc. 4.7
Service supervisor job in New York, NY
Coach
Brooklyn, NY, US
Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. We are committed to innovation, inclusivity, and crafting beautiful, lasting products.
Lead Supervisor - Store
The Lead Supervisor is an integral part of the store's overall success, modeling behaviors that directly impact sales and operations. This role requires exemplary performance, representing Coach at the highest standard and adapting to all roles within the store environment.
Responsibilities Sales
Understands organizational objectives and makes decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorses, models, and develops team to deliver Coach's Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives
Builds credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
Readily adapts to customer and team needs by reading cues
Solution‑oriented and forward‑thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Recognizes the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops, and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others while encouraging individual growth
Welcomes feedback and adapts behaviors; creates short- and long‑term goals to achieve personal metrics and performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operations
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) regularly; is adaptable and flexible; maintains a calm and professional demeanor
Maintains interior and exterior upkeep of the building in partnership with the corporate office
Uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary
Adheres to all applicable Coach retail policies and procedures, including POS and Operations procedures
Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Drive for Results: consistently exceeds goals, remains top‑performing, and pushes self and others for results
Customer Focus: dedicated to meeting expectations of internal and external customers, acts with customers in mind, and builds trust
Creativity: generates new and unique ideas, connects otherwise unrelated concepts, and contributes to brainstorming sessions
Interpersonal Savvy: builds rapport with all kinds of people, uses diplomacy, and diffuses high‑tension situations comfortably
Learning on The Fly: learns quickly, adapts to change, and experiments to find solutions
Perseverance: pursues tasks with energy, drive, and determination in the face of setbacks
Dealing with Ambiguity: copes effectively with change, makes decisions without full picture, and handles risk comfortably
Strategic Agility: anticipates future trends, provides clear visions, and creates competitive strategies
Building Effective Teams: blends people into teams, fosters morale, shares wins, encourages accountability, and creates belonging
Managerial Courage: provides actionable feedback, faces problems directly, and takes necessary negative action when required
Additional Requirements
Experience: 1-3 years of previous retail experience (cashier, stock, sales, etc.) preferably in a luxury retail service environment; current knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and ability to read price and product release sheets.
Physical: Ability to execute at a fast pace, communicate effectively with customers and team, maneuver sales floor, shelves, and stock room; climbing, bending, and kneeling required. Ability to lift up to 25 lb frequently and up to 50 lb occasionally for product shipments/transfers.
Schedule: Must meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays, especially high‑traffic days such as the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Our Competencies for All Employees
Courage: Provides actionable feedback and faces problems directly.
Creativity: Generates new ideas and connects unrelated concepts.
Customer Focus: Meets expectations of internal and external customers and builds trust.
Dealing with Ambiguity: Copes with change and acts without full picture.
Drive for Results: Exceeds goals, remains top performer, and pushes others.
Interpersonal Savvy: Builds rapport with all people, uses diplomacy, and diffuses tension.
Learning on the Fly: Learns quickly, adapts, and experiments for solutions.
Our Competencies for All People Managers
Strategic Agility: Anticipates trends, creates competitive strategies, and paints clear visions.
Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, and supports career goals.
Building Effective Teams: Creates strong morale and belonging within the team.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑************ or ******************************.
Work Setup
BASE PAY RANGE: $17.00 to $23.50 Hourly
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits.
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Job Segment: Outside Sales, Brand Ambassador, Sales, Marketing
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How much does a service supervisor earn in Old Bridge, NJ?
The average service supervisor in Old Bridge, NJ earns between $41,000 and $113,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Old Bridge, NJ
$68,000
What are the biggest employers of Service Supervisors in Old Bridge, NJ?
The biggest employers of Service Supervisors in Old Bridge, NJ are: