Service supervisor jobs in Pittsburgh, PA - 394 jobs
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Operations Supervisor
Central Transport 4.7
Service supervisor job in Pittsburgh, PA
Central Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company.
Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance.
Salary ranges from:
$65,000 - $80,000 + up to 10% in bonuses
Shift time:
Tuesday-Saturday: 2:00AM-12:00PM
Operations Supervisor - Pittsburgh, PA
Ideal Candidate Requirements:
Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry)
·Strong leadership qualities
Desire to surround our customers with excellence in service
High aptitude for technology
The ability to multi-task while being detail oriented
Excellent written and verbal communication skills
An Associates or Bachelor's Degree preferred, but not required
Duties include, but are not limited to:
Oversee inbound operations for your designated section of the terminal dock
This includes the process of unloading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight.
Manage up to 30 local LTL drivers and dock personnel to achieve a designated production schedule.
Utilizing your independent judgement to build loads based on available labor and freight levels.
Ensure proper load of carriers by monitoring the cube and weight of trailers
Provide leadership and accountability to a team of drivers, dock workers and dock hand.
Monitor dock production, ensuring facility Key Performance Indicator goals are met and/or exceeded.
Monitor hours and overtime.
Maintain a safe work environment compliant with state and federal DOT/OSHA standards.
Ensure company operational model compliance.
Support a culture of excellence in quality of product to internal and external customers
$65k-80k yearly 4d ago
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Operations Supervisor
AEG 4.6
Service supervisor job in Pittsburgh, PA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Join our team and get access to some of the most exciting events in the Greater-Pittsburgh area that include annual conventions, sporting events, public shows, celebrity galas and prestigious gatherings!
Work alongside other rock stars as we create a never-forgetting experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a wealth of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING? Vacation, Sick, Holiday, and Personal Days too! Let us not forget our completely awesome employee events each year!
*Some benefits may only be available in a full-time status, but lots of perks for part-time team members too!
LEGENDS GLOBAL, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Supervisor at the David L. Lawrence Convention Center. The ENTRY LEVEL Operations Supervisor position is the front-line supervisor and is primarily responsible for guidance of house crews during set up, breakdown and changes for all events; preparing and implementing maintenance plans; oversight of Altum CMMS system; oversight of all housekeeping activities, ensuring the cleanliness of the building as part of the Operations Department management team.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned:
Staff Supervision:
Supervise union labor and house crews engaged in facility maintenance, cleaning and set-up, breakdown, and changes for all events.
Ensure that all job assignments are completed efficiently and effectively during events and shifts
Effectively communicates with the operations team via start of shift checklist, end of shift outline, and end of day summary
Ensure that all event spaces are prepared according to event specifications and standards
Coordinate with event planners, clients, and other departments to address and resolve any on-site issues promptly
Communicate schedules to employees and manage any adjustments or changes.
Prepares and distributes the weekly union schedule, reports and updates to management and operations team members.
Monitors the call-off line, prepares attendance sheets for distribution to both management and employees for approval signatures.
Provides on-site support with onboarding/training union labor and house crews (i.e. administers and reviews new hire paperwork).
Address any staff issues or conflicts and provide coaching and support as needed.
Carries out supervisory responsibilities in accordance with company policies and applicable law.
Maintenance Planning:
Submits maintenance requests for repairs, damages and preventative maintenance via the DLCC ALTUM software system
Schedule and oversee maintenance work provided by 3rd Parties; ensure work is properly documented in Altum system
Manage a preventative maintenance plan for the facility and its equipment.
Process employee fingerprint enrollments via the computerized time clock management system (i.e. ABI).
Housekeeping Oversight:
Reviews inventory needs and housekeeping supplies for upcoming events
Manage housekeeping staff to ensure the cleanliness of the building at all times.
monitor cleaning schedules and protocols.
Ensures proper use of all chemicals by Housekeeping staff in accordance with Safety Data Sheets (SDS)
Conduct inspections to ensure that cleaning standards are met and maintained.
Safety and Compliance:
Implement and enforce safety procedures and protocols to maintain a safe environment for staff and guests.
Ensures all equipment is in good working order
Interprets company policies to workers and enforces safety regulations
Respond to and resolve any issues or emergencies promptly.
Administrative Duties:
Maintain accurate records of maintenance, housekeeping activities, and staff schedules.
Prepare reports on operations, including event set-up and breakdown, maintenance activities, and housekeeping performance.
Assist operations department with planning and executing projects as assigned
Qualifications
High school diploma or equivalent; bachelor's degree in facilities management, hospitality, or a related field preferred.
Minimum of 1-2 years of experience in operations management, preferably in a convention center or similar facility.
Strong leadership and supervisory skills.
Excellent organizational and problem-solving abilities.
Effective communication and interpersonal skills.
Experience with all computer programs such as Microsoft word, excel and email.
Ability to work flexible hours, including nights, weekends, and holidays as required.
Physical Requirements /Working Conditions:
Constant (67-100%) Substantial and prolonged standing and walking on concrete and uneven surfaces, 8-10 hrs per day across all halls, meeting rooms, ballrooms, loading docks
Constant (67-100%) Vision (corrected or uncorrected), Hearing, Talking
Frequent (34-66%) Use of hands, eye-hand coordination, sitting, typing, emailing, computer , radio and phone work
Frequent (34-66%) Exposure to high stress levels, elevated noise levels, dust and fumes
Frequent (34-66%) Perform office related functions in standard office setting.
Frequent (34-66%) Carrying, Handling equipment, radios, tablets, cell phones, event signage
Occasional (1-33%) Exposure to cold/heat/humidity conditions on show floors during move in/outs and outside the facility with some exposure to adverse weather and working conditions.
Occasional (1-33%) Climbing, kneeling and carrying items above shoulder level
Must be able to work long hours, weekends, and/or nights and holidays as events dictate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
LEGENDS Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
$55k-77k yearly est. 7d ago
Supervisor Patient Support - Choices/Changes RTF
Acadia Healthcare Inc. 4.0
Service supervisor job in Pittsburgh, PA
Southwood Psychiatric Hospital offers a specific program for young males who are struggling with multiple diagnoses, including intellectual disabilities and sexually maladaptive behaviors. CHOICES Psychiatric Residential Treatment Facility is a 32-bed facility serving the treatment needs of males aged 10-21 with significant mental health issues along with a history of inappropriate sexual behaviors. We are currently looking for a Supervisor for that program located in the South HIlls of Pittsburgh.
To work with our residents, individuals must be 21 years of age. Southwood is not on a route for public transportation.
PURPOSE STATEMENT:
Direct, supervise and coordinate the activities of a patient support team.
ESSENTIAL FUNCTIONS:
Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.
Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.
Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.
Assist patients with their daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational group.
Oversee admitting and discharging.
Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.
Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.
Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.
Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.
May provide transportation for patients as needed.
Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
SWOOD
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High School diploma or equivalent required.
Associate's or Bachelor's degree in human service field from an accredited college or university preferred.
Two or more years' experience with the population of the facility in a patient support role required.
One or more years' experience as a lead or previous supervisory experience required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.
May require a valid state driver's in facilities where transporting patients is an essential function.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
$47k-70k yearly est. 3d ago
Suites Supervisor - PNC Park Premium Services
Aramark Corp 4.3
Service supervisor job in Pittsburgh, PA
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food ServiceSupervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help where needed. We can't wait to see your growth, all while igniting your passion and pursuing what matters to you.
Job Responsibilities
Produce and maintain work schedules and may prepare production packets (Production sheets and recipes).
Direct daily activities.
Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
Ensure that food items are stored in a safe, organized, and hazard-free environment.
Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures.
Maintain a sanitary department following health and safety codes and regulations.
Maintain accurate inventory on a weekly basis.
May prepare orders as needed to ensure accurate production for location.
Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.
Maintain a safe and hazard-free working environment.
Train/mentor other food service workers.
Maintain logs on all maintenance required on equipment within the department.
Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary.
Perform preventative maintenance checklist.
Recommend replacement of existing equipment to meet needs of facility.
Proficiency in multi-tasking.
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Must fill in for absent employees at location, as necessary.
Maintain knowledge of daily catering events and confirm they are prepared and delivered on time.
Be able to work occasional night and weekend catered events.
Attend food service meetings with staff.
Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc).
May perform cashier duties as the need arises.
Promote good public relations.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Must read, write, and understand verbal instructions
Must complete a sanitation course either before or during first year
Must be knowledgeable in operating an efficient cost-effective program.
Ability to perform basic arithmetic
Maintain emotional control under stress
Ability to resolve interpersonal situations
Strong organizational skills
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Pittsburgh
$27k-48k yearly est. 7d ago
Warehouse Service Manager
McCarl's LLC 4.1
Service supervisor job in Beaver, PA
The Warehouse Services Manager is responsible for overseeing the procurement, maintenance, tracking, and strategic utilization of all construction tools, equipment, rental resources, and owned assets across the company. This role ensures operational efficiency, cost control, and compliance with safety and regulatory standards.
Essential Duties and Responsibilities:
Equipment Management
Oversee inventory, allocation, and lifecycle management of company-owned tools and equipment.
Implement and maintain asset tracking systems to monitor usage, location, and condition.
Develop preventive maintenance schedules and coordinate repairs to minimize downtime.
Rental Coordination
Evaluate rental needs based on project requirements and budget constraints.
Negotiate rental contracts and manage vendor relationships to ensure cost-effective solutions.
Track rental durations and returns to avoid overages and unnecessary expenses.
Procurement & Logistics
Collaborate with project managers and site supervisors to forecast tooling and equipment needs.
Manage procurement of new tools and equipment, ensuring alignment with company standards and project specifications.
Coordinate delivery, mobilization, and demobilization of equipment to and from job sites.
Compliance & Safety
Ensure all equipment meets safety standards and regulatory requirements.
Maintain documentation for inspections, certifications, and operator training.
Support safety audits and incident investigations related to equipment use.
Budgeting & Reporting
Monitor and report on equipment-related expenditures, utilization rates, and cost-saving opportunities.
Develop annual budgets for tooling and equipment operations.
Provide regular updates to leadership on asset performance and capital planning.
Qualifications:
Bachelor's degree in business administration, or related field preferred.
5-10 years of experience in construction equipment management or related role.
Experience with managing P&L.
Strong knowledge of construction tools, heavy equipment, and rental practices.
Proficiency in asset tracking software, ERP systems, and Microsoft Office Suite.
Excellent negotiation, organizational, and communication skills.
Preferred Skills:
Experience with fleet management systems and GPS tracking technologies.
Familiarity with OSHA regulations and construction safety standards.
Ability to lead cross-functional teams and manage multiple priorities.
$54k-77k yearly est. 3d ago
Operations Supervisor
Marathon Petroleum 4.1
Service supervisor job in Washington, PA
An exciting career awaits you
At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
The Supervisor role at the Houston, PA plant provides direct, day-to-day leadership for an assigned crew and supports safe, reliable, and efficient operations. This position reports to the Senior Operations Manager for Houston and Harmon Creek and works as part of a four-supervisor team. The Supervisor is a visible, hands-on leader and is required to be present and onsite at the Houston, PA facility.
RESPONSIBILITIES:
• Creates and maintains a culture of safe, reliant, and compliant operations.
• Enables Operational Excellence by driving Operational Discipline. Champions sound operational practices, including adherence to site and corporate operational policies, and effective procedure management and use while ensuring compliance with Federal, State, and local regulations.
• Develops and sustains culture of high performance and accountability by setting expectations, organizing, planning, and leading team activities.
• Identifies and pursues opportunities for personal and team development to meet business and career objectives.
• Drives culture of production Centered Operations by ensuring successful implementation of production plan through planning, communication, and management of facility/area resources including the development and utilization of operational reporting and metrics.
• Maintains proactive, professional, and effective field level customer relationships.
• Establishes and communicates clear expectations for organizational behavior and manages performance of team members through coaching, mentoring and constructive feedback.
• Assists and executes the financial budget for assigned area.
MINIMUM QUALIFICATIONS:
• High School Diploma or GED required; advanced degree preferred.
• Must hold a valid Driver's License.
• Leadership experience preferred.
• Oil and gas industry experience required; midstream preferred.
#GP #GPOPS
As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Washington, Pennsylvania
Additional locations:
Job Requisition ID:
00020016
Location Address:
800 Western Ave
Education:
High School (Required)
Employee Group:
Full time
Employee Subgroup:
Regular
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.
If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at ***************************************. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ***************************** hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Equal Opportunity Employer: Veteran / Disability
We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
$68k-96k yearly est. Auto-Apply 2d ago
Field Service Supervisor
Emit Technologies, Inc. 3.4
Service supervisor job in Canonsburg, PA
Specific Role:
We're looking for a strong, people-focused Field ServiceSupervisor to lead EMIT's field installation operations across customer sites. In this role, you'll oversee field technicians and be a hands on lead to ensure our control panels and related hardware are installed safely, efficiently, and to EMIT's quality standards. You'll balance customer satisfaction, operational execution, and project financial performance-while shaping the culture and processes of a growing the Field Service team.
Key Accountabilities:
Lead and develop the Field Service team through coaching, performance expectations, and a culture of professionalism and accountability
Oversee daily and weekly field schedules, ensuring the right staffing and skill sets are aligned to each project
Plan and coordinate all field installation activities, ensuring jobs are completed on time, within scope, and within budget
Conduct pre-job readiness checks and post-job debriefs to reinforce quality and identify improvement opportunities
Collaborate with Field Service Manager and Supply Chain to ensure materials, drawings, and jobsite conditions are fully prepared
Own tool and equipment inventory, calibration, and maintenance processes to support field efficiency
Act as the primary customer contact during field installation work-communicating schedules, progress updates, and issue resolution
Monitor labor utilization, equipment usage, expenses, and job costs to maintain profitability
Provide recurring reports to leadership on job progress, quality, and financial performance
Ensure strict compliance with EMIT safety policies, OSHA requirements, and customer site rules
Conduct jobsite inspections and ensure safety briefings and incident documentation are completed accurately
Qualifications:
3+ years of experience leading field service, installation, or construction crews in an industrial or manufacturing environment
Proven success supervising distributed field teams with multiple simultaneous projects
Experience in scheduling, logistics, and resource planning
Excellent customer communication and problem-solving skills
Experience following budgetary guidelines, job costs, and timelines
Proficient with Microsoft Office and scheduling/project management tools (Smartsheet, MS Project, ERP modules)
Valid driver's license and ability to travel 80% primarily within your designated region
Technical degree or equivalent experience in electrical systems, controls, or industrial automation
Experience installing or managing installation of control systems, electrical panels, or industrial equipment
Performance Metrics:
On-time job completion rate
Field labor utilization and cost performance
Quality inspection scores and rework rate
Customer satisfaction and feedback trends
Safety compliance and incident rates
We are an equal opportunity employer and welcome candidates from all backgrounds.Pay Range$85,000-$110,000 USD
$85k-110k yearly Auto-Apply 21d ago
Supervisor, ICR Field Service
Genpt
Service supervisor job in Pittsburgh, PA
MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field ServiceSupervisors, CS Representatives, and Clerical/administration.
JOB DUTIES
• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise
level may be loud at times.
LICENSES & CERTIFICATIONS:
Excellent driving record required. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: 2-5 Direct Reports
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$41k-66k yearly est. Auto-Apply 60d+ ago
Customer & Account Services Supervisor
Carnegie Library of Pittsburgh 4.2
Service supervisor job in Pittsburgh, PA
Customer & Account ServicesSupervisor How to apply: Submit a resume and cover letter with application by January 22, 2026. CLP Employee? Submit your application on the Internal Job Site, the Current Opportunities page on The Pulse. Log into Paycor here and follow the links on the Engage section. Job Summary: The Customer & Account ServicesSupervisor employs a welcoming, patron-centered and energetic leadership style to provide direction, model outstanding service and promote positive team spirit among staff. Actively participates as a member of peer groups to advocate for the needs of the community, affect change, implement strategies and contribute to the long- and short-range direction of the Library. Works with their Library Services Manager to provide the best patron experience in their designated location and with the Customer & Account Services Manager to ensure system-wide adoption of CLP Service Standards and related circulation policies. Leads circulation and customer service functions of a bustling, diverse library location. Performs a wide variety of complex and experienced tasks in account management and problem resolution. Actively engages with customers to guide their information needs, locate materials and connect them to library resources, services, and collections throughout all locations. The Customer & Account ServicesSupervisor oversees staff that perform account and customer service functions in Public Services. Under the supervision of their Library Services Manager, they work collaboratively with managers, specialists and other customer service staff in public services. They engage and cooperate with peer Supervisors across the system. They contribute to the work of public service teams to enhance the patron experience through convenient access to library collections and services. They collaborate with staff in support departments to achieve goals, manage processes and ensure a quality experience for users. They oversee staff and/or processes which are essential to achieving the mission of the library and engage with staff across the system to achieve system-wide goals. The Supervisor also works under the guidance of and collaboratively with the Customer & Account Services Manager to build and maintain best practices in the execution of CLP's Service Standards. Location: CLP-Allegheny, Pittsburgh, PA
Hiring Supervisor: Caitie Morphew-Assistant Director-Neighborhood Libraries
Work Hours: 37.5 hours per week, days. evenings, weekends required
Compensation: $19.00 per hour
Number of Vacancies: 1 Requirements:
Understands and engages with library users to ensure their needs are supported and addressed through relevant services;
Manages circulation functions of the library to ensure high quality, effective, community focused service in functions such as registering customers for library cards, collecting fines and fees, processing customer holds and requests;
Works with the Customer & Account Services Manager to ensure system-wide adoption of CLP Service Standards and related policies in circulation and customer account functions;
Selects, trains, supervises, assigns, disciplines, and evaluates clerical staff;
Understands, advocates for, and engages with library users to ensure their needs are addressed through relevant services;
Participates in system-wide activities, such as committees, teams and work groups and modeling behaviors in patron-focused service, self-directed learning, strategic thinking and planning, and personal accountability;
Prepares and submits monthly and annual reports;
Communicates with District and other CLP Libraries to resolve problems, complaints and any library related issues as assigned.
Competencies and Qualifications:
Thorough knowledge of CLP's policies and procedures, or ability to develop such;
Excellent internal and external customer service commitment and skills, including the ability to regularly exceed service expectations with the public and fellow staff;
Excellent interpersonal, interviewing, counseling, and communication skills;
Ability to effectively and positively supervise, schedule, and evaluate the work of others;
Train, develop, and provide guidance and technical support to staff;
Desire and ability to work with a diverse public and staff within diverse communities;
Act as a model representative of CLP to the public;
Ability to plan and think big picture about community needs;
Proficiency with relevant computer systems, including hardware and software, current audio-visual equipment; and office machines;
Ability to resolve complex ILS (integrated library system) and other technical problems;
Ability to understand financial concepts and effectively work with basic budgets, purchasing and related information;
Accurately use reference tools or catalog to perform an information search;
Knowledge of the current shelving system.
Bilingual or multilingual abilities a plus.
Education and Experience:
High school diploma or G.E.D. required, Bachelor's degree preferred;
Five years of related clerical/customer service experience, including leadership responsibilities;
Or equivalent technical training, education, and/or experience.
Clearance Requirements:
PA State Criminal Record Check
Pennsylvania Child Abuse History Clearance
FBI Fingerprint Criminal Records Check
Mandated Reporter
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.
$19 hourly 14d ago
Customer Service Supervisor
Blink Health 3.4
Service supervisor job in Pittsburgh, PA
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
What you'll do:
Manage a growing team of Patient Support Specialists (customer service reps) and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs
Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team
Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
Foster a collaborative, cohesive, and enjoyable team dynamic
A successful applicant will fit the following criteria:
Bachelor's Degree in Communication, Business Administration or equivalent degree/experience
3+ years of leadership experience in a fast paced environment
2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
Ability to leverage data to make crucial decisions independently
Strong problem solving skills, especially when working with ambiguous information
Attention to detail with a knack for precision and organization
Confident, patient, respectful, and a clear communicator
Onsite role in Robinson Township, Pittsburgh
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$28k-43k yearly est. Auto-Apply 1d ago
Supervisor, Records & Document Services
Energy Harbor Corp
Service supervisor job in Shippingport, PA
Energy Harbor at a Glance
Energy Harbor is a financially secure premier carbon free power producer with a focus on best-in-class safety and operation. We operate the second largest non-regulated nuclear fleet in the country supplying roughly 33 terawatt hours of clean carbon free generation to more than 3.5 million homes and businesses. Our nuclear fleet uniquely positions Energy Harbor amid an evolving environmentally focused landscape. We are a highly reliable provider of carbon free baseload electricity committed to Environmental, Social and Governance (ESG) principles critical to meeting the nation's emissions goals and accelerating the country's clean energy transition.
Our success is driven by our employees' unwavering commitment to safe, reliable operations, financial stability and best in class service to meet our customers energy and sustainability needs.
Join our team at Beaver Valley Nuclear Power Plant! We are seeking qualified talent to join our site in Shippingport, PA, as Supervisor, Records & Document Services.
POSITION SUMMARY
Supervise Records department personnel as part of the maintenance, development, and site implementation of various Energy Harbor fleet processes as defined by the fleet/site document control program. Scope includes review, FileNet entry, duplication, and distribution of procedures, engineering documents, and all applicable fleet/site documents. Also responsible for select administrative services to the station including responsibility for section level budget development and control
Principal Accountabilities :
Supervise union personnel who perform: processing of procedure revisions, scanning records for storage, updating drawings, processing company mail, document shredding and document mass reproduction for the site.
The Supervisor of Document and Procedure Control is the site owner for the documentation control program and is responsible for development, maintenance, and site implementation of the following Energy Harbor fleet processes, programs, and procedures: 1) Document Control 2) Procedure Review and Approval, 3) Procedure formatting and content requirements (Procedure Writer's Guides) 4) EH Document Hierarchy 5) Program Manual, 6) Business Practice, 7) Reference Material Development review and approval 8) Procedure Writer Training 9) Form Control, and 10) Procedure Validation.
Ensures that procedure packages are reviewed for accuracy and meet the requirements of the procedure review and approval process prior to release for implementation. Responsible for administrative functions associated with all station and fleet procedures, including format, reproduction, distribution, and control of revisions.
Ensures that engineering documents/packages are reviewed for accuracy and meet the requirements of the engineering change process prior to release. Oversees the storage, duplication, and distribution of engineering documents, utilizing appropriate records retention facilities. Document types include engineering drawings (preliminary and final), vendor technical information and manuals, and engineering records (e.g., packages associated with modifications).
Ensures Modification Coordinator activities as defined in the Engineering Change process are completed, including coordinating and ensuring configuration control documents are issued to allow operational acceptance following modification implementation.
Ensures that other documents are reviewed for program acceptability prior to release.
Participates on the Procedure and Document Control standardization/peer teams to develop and implement continuous process improvement and to maintain process compliance with 10CFR50 Appendix B and ANSI 18.7 requirements.
Ensures all legal and regulatory requirements for document control are fulfilled at the station and posts all station procedures as well as drawings and other controlled documents in the electronic system (FileNet). Has site responsibility for the content manager side of the FileNet application.
Coordinates training activities for assigned records staff and records custodians.
Oversees the long term storage and retrieval of physical plant records stored off-site at approved record storage facilities.
Provides duplicating services for the site including procedures, engineering documents, presentations, handbooks, lanyard cards, training materials, general communications, etc.
Ensures internal Company mail, U.S. mail, and overnight priority mail are all prepared and distributed throughout site locations in a timely manner with records storage requirements considered.
Coordinates work with other departments/section/units.
Ensures all activities are completed in accordance with standardized EH fleet practices, policies, and procedures.
Ensures section budget is developed and maintained.
Qualifications Required:
High School diploma or equivalent required.
3 - 5 years experience in records or procedure management.
Must reside within site specific emergency response organization (ERO) response time.
Qualifications Preferred:
Bachelor's degree or Associate Degree with 3 years' experience in records or procedure management OR 10 years' experience in document or procedure programs/management.
Demonstrated thorough knowledge of nuclear legal and regulatory requirements for document and procedure control.
Demonstrated ability for solving technical problems and analyzing data.
Excellent communication skills, verbal and written as well as the ability to relate well with co-workers, customers, and management.
Experience working with engineering documents/processes and/or procedures processing and control and automated document management systems
Exhibits a high degree of nuclear professionalism, nuclear safety conscious, maturity, good judgment, personal integrity, leadership ability, a sense of empowerment and motivation to drive excellence in performance.
Experience working with bargaining unit contracts to the site specific, where applicable.
3 years of previous leadership experience.
Benefits, Compensation & Workforce Diversity
At Energy Harbor, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at **************************** to learn more about all of our employee rewards programs. Energy Harbor proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for Energy Harbor and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
$80,000 - $90,000
$80k-90k yearly Auto-Apply 60d+ ago
Supervisor, Records & Document Services
Energy Harbor, LLC
Service supervisor job in Shippingport, PA
Energy Harbor at a Glance
Energy Harbor is a financially secure premier carbon free power producer with a focus on best-in-class safety and operation. We operate the second largest non-regulated nuclear fleet in the country supplying roughly 33 terawatt hours of clean carbon free generation to more than 3.5 million homes and businesses. Our nuclear fleet uniquely positions Energy Harbor amid an evolving environmentally focused landscape. We are a highly reliable provider of carbon free baseload electricity committed to Environmental, Social and Governance (ESG) principles critical to meeting the nation's emissions goals and accelerating the country's clean energy transition.
Our success is driven by our employees' unwavering commitment to safe, reliable operations, financial stability and best in class service to meet our customers energy and sustainability needs.
Join our team at Beaver Valley Nuclear Power Plant! We are seeking qualified talent to join our site in Shippingport, PA, as Supervisor, Records & Document Services.
POSITION SUMMARY
Supervise Records department personnel as part of the maintenance, development, and site implementation of various Energy Harbor fleet processes as defined by the fleet/site document control program. Scope includes review, FileNet entry, duplication, and distribution of procedures, engineering documents, and all applicable fleet/site documents. Also responsible for select administrative services to the station including responsibility for section level budget development and control
Principal Accountabilities :
Supervise union personnel who perform: processing of procedure revisions, scanning records for storage, updating drawings, processing company mail, document shredding and document mass reproduction for the site.
The Supervisor of Document and Procedure Control is the site owner for the documentation control program and is responsible for development, maintenance, and site implementation of the following Energy Harbor fleet processes, programs, and procedures: 1) Document Control 2) Procedure Review and Approval, 3) Procedure formatting and content requirements (Procedure Writer's Guides) 4) EH Document Hierarchy 5) Program Manual, 6) Business Practice, 7) Reference Material Development review and approval 8) Procedure Writer Training 9) Form Control, and 10) Procedure Validation.
Ensures that procedure packages are reviewed for accuracy and meet the requirements of the procedure review and approval process prior to release for implementation. Responsible for administrative functions associated with all station and fleet procedures, including format, reproduction, distribution, and control of revisions.
Ensures that engineering documents/packages are reviewed for accuracy and meet the requirements of the engineering change process prior to release. Oversees the storage, duplication, and distribution of engineering documents, utilizing appropriate records retention facilities. Document types include engineering drawings (preliminary and final), vendor technical information and manuals, and engineering records (e.g., packages associated with modifications).
Ensures Modification Coordinator activities as defined in the Engineering Change process are completed, including coordinating and ensuring configuration control documents are issued to allow operational acceptance following modification implementation.
Ensures that other documents are reviewed for program acceptability prior to release.
Participates on the Procedure and Document Control standardization/peer teams to develop and implement continuous process improvement and to maintain process compliance with 10CFR50 Appendix B and ANSI 18.7 requirements.
Ensures all legal and regulatory requirements for document control are fulfilled at the station and posts all station procedures as well as drawings and other controlled documents in the electronic system (FileNet). Has site responsibility for the content manager side of the FileNet application.
Coordinates training activities for assigned records staff and records custodians.
Oversees the long term storage and retrieval of physical plant records stored off-site at approved record storage facilities.
Provides duplicating services for the site including procedures, engineering documents, presentations, handbooks, lanyard cards, training materials, general communications, etc.
Ensures internal Company mail, U.S. mail, and overnight priority mail are all prepared and distributed throughout site locations in a timely manner with records storage requirements considered.
Coordinates work with other departments/section/units.
Ensures all activities are completed in accordance with standardized EH fleet practices, policies, and procedures.
Ensures section budget is developed and maintained.
Qualifications Required:
High School diploma or equivalent required.
3 - 5 years experience in records or procedure management.
Must reside within site specific emergency response organization (ERO) response time.
Qualifications Preferred:
Bachelor's degree or Associate Degree with 3 years' experience in records or procedure management OR 10 years' experience in document or procedure programs/management.
Demonstrated thorough knowledge of nuclear legal and regulatory requirements for document and procedure control.
Demonstrated ability for solving technical problems and analyzing data.
Excellent communication skills, verbal and written as well as the ability to relate well with co-workers, customers, and management.
Experience working with engineering documents/processes and/or procedures processing and control and automated document management systems
Exhibits a high degree of nuclear professionalism, nuclear safety conscious, maturity, good judgment, personal integrity, leadership ability, a sense of empowerment and motivation to drive excellence in performance.
Experience working with bargaining unit contracts to the site specific, where applicable.
3 years of previous leadership experience.
Benefits, Compensation & Workforce Diversity
At Energy Harbor, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at **************************** to learn more about all of our employee rewards programs. Energy Harbor proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for Energy Harbor and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
$80,000 - $90,000
$80k-90k yearly Auto-Apply 60d+ ago
Director, Air Service Development
Allegheny County Airport Authority 3.9
Service supervisor job in Pittsburgh, PA
Let Your Career Take Flight!
We're committed to being a global aviation leader driving innovation, regional growth and prosperity by investing in our employees, customers, airlines, and partners
The ACAA's Director, Air Service Development will report to the Vice President, Air Service and Commercial Development, provides leadership and strategic execution to the air service development team. He/she will be responsible for developing and implementing market strategies to support the retention and acquisition of air services.
Here is how the Director, Air Service Development will help:
Direct and the lead the Air Service Development team;
Ensures the holistic success of airlines passenger and cargo routes from PIT;
Initiate and maintain in a front-facing role productive client relationship management strategies and tactics with existing carriers, airports, aviation organizations, local business and related organizations, with a stake in air travel, to increase the use of PIT;
Lead the monitoring of industry trends, legislative and economic factors that have potential to disrupt existing air service at Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC) to make recommendations for business solutions and/or action plans;
Utilize internal relationships to provide seamless account management, a united front to customers and ultimately enable the ability to quickly respond to customer requests or escalations;
Lead account conversations with key internal partners to evaluate account performance, develop short- and long-term strategies and discuss/act upon optimization opportunities;
Formulate creative business strategies and presentations to retain passenger services and air cargo services through data and economic support information;
Direct the research and analysis process related to macroeconomic factors affecting passenger service and cargo services at PIT;
Partner with the Communications and Brand department to develop marketing materials that promote passenger and air cargo services at PIT;
Establish and develop short and long-range goals and processes for air service development projects by identifying and prioritizing development opportunities that aligns with industry benchmarks, economic data, and regional priorities;
Exceed customer expectations via responsiveness, providing insights, marketplace knowledge, resolving business and technical issues;
Direct the development and implementation of customer care plan to ensure clients are satisfied with our products and services;
Engage Pittsburgh and regional passenger and air cargo communities through unique programs;
Provide support and development to employees through performance management, coaching, training, motivation, and discipline;
Perform other related tasks as assigned or required
The successful candidate for the role of Director, Air Service Development will demonstrate the following key competencies needed in our culture:
Communication - Able to clearly articulate short-term vision, department goals and objectives; Collaborate effectively with peers; Able to communicate policy and strategy to team members.
Strategic Thinking - Able to determine short-term outcomes and give guidance on how to meet goals; Able to direct and deliver plans to achieve efficient, on-time results.
Team Builder - Able to direct and implement project objectives through “one team” approach; Focused on developing team; direct work of team through leadership and accountability; Makes informed decisions.
Customer Centricity- Leads team to identify and improve customer experience; Directs and implements improvements that positively impacts most stakeholders.
Qualifications
The following requirements list the
minimum
education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted.
Preferred requirements to apply for the role of Director, Air Service Development are:
Bachelor's degree in business administration, economics, marketing, aviation management, or a related field from an accredited four-year college or university.
Five (5) years related experience at the managerial level; air service development or supply chain management experience a plus.
Possess or obtain prior to employment a valid Pennsylvania Class C driver's license. Note: license must be maintained throughout employment.
We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:
Ability to use Microsoft Office applications including Word, Excel, and Power Point
Extensive knowledge of domestic and international passenger service and air cargo service industries;
Strong ability to work under tight deadlines;
Knowledge of the principles, practices and techniques of marketing and salesmanship;
Knowledge of airline economics, cargo statistics, government and airline databases;
Demonstrated project management, organization, and delivery skills;
Ability to work cross-functionally;
Ability to travel independently both domestically and internationally;
Ability to use Microsoft Office applications including Word, Excel, and PowerPoint as well as Salesforce;
Don't meet every requirement?
Studies have shown that women and people of color are less likely to apply to jobs if they don't meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren't always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn't align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.
Caring For Our Crew
At ACAA, we've got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:
We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
ACAA's dental plans (included with healthcare coverage) offer an option covering children's orthodontia.
Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined benefit plan that vests after 10 years of service.
Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA's exemplary benefits.
Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.
About Allegheny County Airport Authority
The Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh's airports to reflect, connect and serve the community, inspire the industry and advance the region's role as a world leader.
Pittsburgh International Airport serves nearly 10 million passengers annually to 63 direct routes. PIT's CEO Christina Cassotis has been recognized for numerous leadership awards. In 2025, she was named Pittsburgher of the Year by Pittsburgh Magazine.
PIT recently opened a new, modernized pre-security terminal and Terminal Garage, designed for and by the people of the Pittsburgh region. This new airport represents more than a decade of planning, preparation and work from the ACAA team. It serves as the region's front door to the world, connecting the world to Pittsburgh and Pittsburgh to the world.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and depth perception. Must be able to understand and speak clearly, in English.
CONDITIONS
While performing the duties of this job, the employee is occasionally exposed to fumes and outdoor weather conditions for airfield work. The employee is regularly exposed to a moderate noise level in the office work environment and is occasionally exposed to very loud noise level when giving tours and other escorting on the airfield. May be subject to work both inside and outside regardless of weather conditions. Subject to remain on duty beyond normal hours or be recalled to duty up to 24 hours per day, seven days a week during emergency situations or other extensive periods.
MEDICAL EXAMINATION
Employment is contingent upon the results of a post-offer (initial employment or promotion) physical examination performed by the Authority's examining physician.
DRUG TESTING
Employment is contingent upon the results of a post-offer (initial employment or promotion) drug screening. Continued employment may be subject to drug and alcohol testing conducted without advance notice and without individualized suspicion.
PRE-EMPLOYMENT BACKGROUND INVESTIGATION
Must pass a thorough investigation, consisting of a criminal history check (including but not limited to the requirements of CFR 1542.209 and 1542.3), verification of prior employment and performance, reference and credentials checks.
ACAA is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, disability, and veteran status.
Hard work, innovation and fun. You'll find all three in our corporate culture where working hard and working smart go hand in hand. We have a number of events, programs and initiatives that enhance our employees' experiences and provide opportunities for recreation and recognition.
$88k-142k yearly est. Auto-Apply 5d ago
HIM Release of Information Supervisor
E4Health 3.8
Service supervisor job in Pittsburgh, PA
Description:
ABOUT US
At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare. Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at **************
JOB SUMMARY/ESSESNTIAL DUTIES AND RESPONSIBILITIES:
Create Administratively and managerially plan, direct, coordinate, and control the functions of the Health Information Management (HIM) Department.
Be responsible for leading department activities in accordance with Hospital and Department policies and in conjunction with Professional Staff bylaws, Rules and Regulations, and administrative decisions.
Be responsible for meeting standards mandated by federal, state, and regulatory agencies.
Oversee corporate coding department and related policies/processes
Have corporate oversight for the client's legal health records including:
Corrections of patient records
Scanning
Release of information
Provide departmental leadership by serving as direct supervisor to department managers
Requirements:
REQUIRED QUALIFICATIONS:
Bachelor's Degree from an accredited Health Information Management program with certification as an RHIA or RHIT with related experience.
6+ years of progressive management experience in Health Information Management.
FULL TIME ONSITE WORK M-F 8-4:30pm EST
Experience working within EPIC
Advanced knowledge and understanding of hospital and medical complexity capture and coding, release of information, electronic health records, and Joint Commission Information Management accreditations.
Experience in administering an electronic health records system such as Epic or comparable system.
Experience managing and developing staff.
Extensive knowledge and experience with regulatory compliance related to health information.
Build partnership with CDI, Quality, and Patient Financial Services
KEY SUCCESS ATTRIBUTES:?
Integrity, passion, and ethics are required
Demonstrates strong collaboration skills
Has strong analytic and problem-solving abilities and techniques
Exhibit consistent initiative with strong drive for results and success
Demonstrate commitment to a team environment
Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail
Ability to self-motivate and self-direct
Possess strong time management and organizational skills
Commitment and adherence to company Core Values
CORE COMPETENCIES:
High level of integrity & ethical judgement
Communication
Consistency and Reliability
Meeting Standards
401(k) ELIGIBILITYe4health offers a retirement benefits package including 401(k) with company match.
Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment.
Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime.
The items listed below pertain to Full-Time Employees only
BENEFITS: We offer an excellent salary, medical, dental, vision, life, short/long term disability insurance, and PTO policy. PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS: Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time. The ability to travel to field sites may be required up to 15% of the time.
WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS: Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.
PAY RANGE
Pay range for this position is $30-40/hr.
e4health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
At our organization, we believe in the principles of pay transparency to foster a fair and equitable workplace for all employees. In alignment with this commitment, we openly communicate salary ranges, bonus structures, and additional financial benefits associated with each position. We believe that transparency in compensation not only promotes trust and accountability but also helps mitigate wage gaps and biases. By providing clear and comprehensive information about compensation in our job descriptions, we aim to create a transparent and inclusive environment where all employees feel valued and respected. Join us in building a culture of fairness and transparency as we strive for excellence together.
$30-40 hourly 14d ago
Outside Services Supervisor
Invited
Service supervisor job in Sewickley, PA
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Outside ServicesSupervisor is responsible for overseeing the outside services team, ensuring the delivery of exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation, including cart management, bag handling, and practice area setup, while ensuring operational efficiency and adherence to club standards. The Supervisor will provide ongoing training, mentorship, and support to the team, fostering a positive work environment and ensuring that every guest enjoys a seamless and high-quality golf experience.
Reporting Structure
* Reports to the Head Golf Professional or Director of Golf
Day to Day
* Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training, to ensure consistent delivery of service excellence.
* Monitor staff time reporting to ensure accuracy and compliance with club policies, addressing any discrepancies promptly and professionally.
* Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and answering questions. Provide post-round support, including cleaning and transporting clubs to vehicles.
* Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities. Promptly address maintenance needs or equipment issues, ensuring optimal readiness at all times.
* Collaborate with other golf operations staff, such as range attendants, marshals, and starters, to ensure smooth and efficient service delivery across the course.
* Ensure all outside service areas, including the pro-shop, practice areas, and cart staging zones, are tidy, free of debris, and well-organized.
* Monitor and ensure the timely completion of daily assignments in accordance with club standards, including practice facility preparation, pro-shop stocking, and maintaining clean and organized workspaces.
Additional Duties
* Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
* Follow all company, club, and department policies, procedures, and instructions.
* Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
* Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
* Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
* Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
* Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
* Support the overall efficiency of the team by collaborating and contributing to the club's goals.
About You
Required
* High school diploma, GED, or equivalent.
* A minimum of 1 year of experience in a similar role or strong knowledge of golf.
Preferred
* Strong communication skills, with the ability to interact effectively with members, guests, and staff.
* Strong knowledge of golf etiquette, rules, and best practices.
* A positive attitude and commitment to providing outstanding service.
* High attention to detail and reliability.
Physical Requirements
* Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
* Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.
Primary Tools/Equipment • Golf Clubs & Bag 40 - 50 lbs.
* Golf Carts
Work Schedule
* Adherence to attendance requirements as outlined in the weekly schedule.
* Flexibility to work additional hours as needed to meet position deadlines.
* Availability to work on weekends and/or holidays as required.
Want to learn more? Visit *********************** for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
$40k-67k yearly est. Auto-Apply 13d ago
Field Service Supervisor
Cleveland Brothers Equipment Company 4.2
Service supervisor job in Murrysville, PA
Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Field ServiceSupervisor. In accordance with management directives this position directs the activities of the Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible.
Primary Responsibilities:
This position mandates that the employee be able to perform all of the following functions:
* Supervise and develop the personnel of the department
* Receive and respond to customer requests or inquiries on equipment repairs
* Assist in determination of needed repairs and the timing of repairs
* Research information from literature and computer based sources
* Assign and schedule equipment and personnel to shop repairs
* Other functions as assigned by necessity
This position may perform any combination of the following duties:
* Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
* Foster good employee/management relations
* Decide upon and administer employee discipline as required
* Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
* Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
* Address equipment down time concerns through scheduling repairs at times most convenient to the customer
* Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
* Devise work schedules for repairs to be performed in the field which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
* Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
* Perform other work related duties as assigned
Degrees or Other Special Requirements:
* Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
* Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
* Significant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivity
* Considerable written and verbal communication skills for the conveyance of instructions
* Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency
* Provide superior customer service and product support through management of all aspects of the service department
* Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.
* Proven success in managing and developing staff. Superior interpersonal and relationship building skills
* Precise documentation, organized, and detail oriented
* Ability to manage day to day operations
* Strong verbal and written communication skills. Intermediate computer skills
* Proficiency with MS office software, Lotus Notes and DBSi
* Responsible for growing and continuing to improve efficiency
Skills / Knowledge / Qualifications:
* Five years of hands on supervisory experience within a field environment demonstrating increased responsibility and knowledge of Caterpillar product lines, or an equivalent combination of training and experience acceptable to Company.
Why Join the Cleveland Brothers Team
* Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
* Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
* Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.
From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.
Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.
At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at **************************
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$33k-46k yearly est. 20d ago
Supervisor - Call Center
Maximus 4.3
Service supervisor job in Pittsburgh, PA
Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Supervisory or team lead experience in a remote contact center environment
- Excellent communication, coaching, and problem solving skills
- Technical proficiency with remote-work technologies
- Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools
- Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
56,000.00
Maximum Salary
$
76,500.00
$27k-40k yearly est. Easy Apply 5d ago
Project Management Supervisor
Elliott Group 3.7
Service supervisor job in Jeannette, PA
Overview & Responsibilities
Purpose of the Job
The prime responsibility of this position is to lead and drive accountability within the Project Managers, set and drive a vision for the team, and remove obstacles as needed to ensure the team performs at the highest level.
Background and Experience
The Project Manager Supervisor requires a minimum of five (5) years experience in turbomachinery repair techniques and processes. Extensive knowledge of turbomachinery repair technology and design is preferred. As this position is a mixture of both technical and commercial functions, a broad background is valuable. A technical or business degree, or equivalent experience is required. Prior supervisory experience in a leadership role would be very beneficial in this position.
The following knowledge and skills are important:
Supervise, motivate and direct the day to day activities of the Project Management group
Experience in customer relations, contracts and sales
Experience with financial such as P&L, cost, profit
Effective communication skills, both verbal and written
Self-motivated with the ability to handle difficult situations and demanding deadlines
Ability to get along with others. There is a lot of interaction with customers of varying backgrounds and also Elliott employees within many different departments. The ability to develop and grow these relationships can greatly improve the effectiveness of the person in this position.
Knowledge of internal departments, such as engineering, parts, shipping, technical services, and manufacturing can prove extremely helpful.
Organization and time management skills are essential.
Nature of the Job
This person will manage the group responsible for expediting and maintaining project schedules and being the face to customer for service parts orders. They must be able to delegate, and work across a matrix organization. Commercial experience, knowledge of repair processes for steam turbines and compressors is a must.
Supervise, motivate and direct the day to day activities of the PM group to achieve fair and satisfactory execution of contracts, within project budgets and to project schedules
Establish measurements of project deliverables to gauge project management performance to project schedules. Provide clear and concise reporting on sectional performance.
Administrate and monitor work load and demand to efficiently address project load.
Promote a positive attitude for a safe and healthy work environment as well as awareness for high quality products and services from the section in support to Elliott Management initiatives.
Work with and develop each individual project manager for technical and commercial competence. Encourage personal development and career growth by creating individualized career plans and goals with input from each PM. Drive continuous improvement within the group to streamline and to standardize processes.
Maintain an environment for professional and ethical conduct within the project management section as directed by Elliott corporate policies and Elliott Code of Ethics.
Contact with Others
Internally - Project Managers, Service Parts, Service Engineering, Product Engineering, Shop Management, Purchasing, Field Representatives, Accounting, Shipping/Receiving, Quality Assurance, Legal and shop personnel.
Externally - Customers with backgrounds in operations, engineering, supervision, purchasing and contracts. Also, Vendors and subcontractors.
Some travel required, but minimal.
Specific Job Responsibilities
Supervise, motivate and direct the day-to-day activities of the PM group to achieve fair and satisfactory execution of contracts, within project budgets and to project schedules
Establish measurements of project deliverables to gauge project management performance to project schedules. Provide clear and concise reporting on sectional performance.
Administrate and monitor work load and demand to efficiently address project load.
Promote a positive attitude for a safe and healthy work environment as well as awareness for high quality products and services from the section in support to Elliott Management initiatives.
Work with and develop each individual project manager for technical and commercial competence. Encourage personal development and career growth by creating individualized career plans and goals with input from each PM. Drive continuous improvement within the group to streamline and to standardize processes.
Maintain an environment for professional and ethical conduct within the project management section as directed by Elliott corporate policies and Elliott Code of Ethics
Direct weekly Capital & Critical Orders meetings.
Equal Employment Opportunity
Ebara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination. To learn more,
click here
.
To learn more about our Job Applicant Privacy Notice, please
click here
.
No agency submissions please. NOTE: Resumes submitted to any Ebara Elliott Energy employee without a current, signed and valid contract in place with the Ebara Elliott Energy recruiting team will become the property of Ebara Elliott Energy and no search fees will be paid.
$56k-79k yearly est. Auto-Apply 60d+ ago
Supervisor Denial Management
Francisan Health
Service supervisor job in Homestead, PA
Work From Home Work From Home Work From Home, Indiana 46544 The Supervisor of Denial Management oversees the daily operations of a team responsible for medical claim denial follow-up and underpayments, and all support activities associated with managing claim denials. This position assists management in maintaining the denial management system, workflows and analysis reporting including the collection and interpretation of patterns to quantify denial causes and their financial impact. The Supervisor of Denial Management collaborates with other system departments to apprise them of trends and process improvement opportunities, with a focus on preventing future claim denials.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
* Supervise the work of others and manage the performance of individuals through feedback and recommendations.
* Implement process innovations and works closely with Insurance Payers, Revenue Cycle leadership and Department Managers in revenue-producing departments to reduce denials and to improve upon the Revenue Cycle KPIs.
* Participate in people management activities for direct team members such as conducting performance evaluations, disciplinary actions, and interviews.
* Analyze reports and use software to track, trend and identify root causes of denials; offer suggestions for process improvement to resolve denial issues, supported by documentation and data.
* Coordinate department efforts with other departments to align interdepartmental functioning, strategic goals, and expectations.
* Develop and monitor a structured, organized workflow to ensure actions carried out consistently and accurately.
* Act as the first point of escalation within the team by acting as a coach and mentor.
* Prepare operational progress or status reports on a regular basis.
* Independently develop effective relationships with patients, hospital departments, and other external parties.
* Coordinate meetings and in-service training with Payor representatives and vendors.
* Develop reports, policies, procedures and training materials for employee training and business improvements.
* Ensure compliance with state and federal billing regulations.
* Review the final documentation for write-offs and adds avoidable write off language.
QUALIFICATIONS
* Preferred Associate's Degree
* Required High School Diploma/GED
* 5 years Patient Accounting required
* 1 year Supervisory or leadership experience Preferred
TRAVEL IS REQUIRED:
Never or Rarely
JOB RANGE:
Supervisor Denial Management $48,838.40-$72,675.20
INCENTIVE:
Not Applicable
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
$48.8k-72.7k yearly 8d ago
OFFICE SUPERVISOR- WOMEN'S HEALTH
Independence Health System 3.7
Service supervisor job in North Huntingdon, PA
Job Summary/Overall Objectives The Office Supervisor will be responsible for daily operation workflow on customer satisfaction in the office. This position oversees projects that are assigned to staff and follows up with management as necessary. This position works collaborative with management to lead practice based quality improvement efforts.
Essential Job Functions
* Provides daily staffing management of the physician practice.
* Responsible for the staffing schedule ensuring adequate coverage to meet patient care needs.
* Assist management to identify opportunities to flex staffing schedule to ensure appropriate coverage.
* Hold staff accountable on a daily basis for quality and efficiency of operations, identifying and providing feedback to management regarding performance issues.
* Participate as part of the office leadership team, encouraging staff involvement in improving performance, efficiency, and problem solving.
* Complete performance evaluations and corrective action/performance improvement plans for staff as appropriate and delegated by management.
* Assist management in daily safety of personnel, patients and families.
* Ensure staff incorporates national patient safety goals into the practice.
* Hold the required fire and safety drills at the location.
* Manage the daily service excellence and service recovery efforts of the practice.
* Interact with patients, responding to client service recovery issues in accordance with Excela Health Mission and Vision, referring to management when outside scope of authority.
* Act as a resource to the staff to address and resolve customer service issues.
* Assist the manager to maintain continuous compliance with all regulatory agencies.
* Monitor compliance with all standards, policies and procedures, reporting to management with any areas of non-compliance for follow up.
* Assist in maintaining and/or decreasing organizational and departmental costs.
* Assess customers' needs and consider customer in decision making processes to ensure customer satisfaction.
* Ensure all staff greets customer in a polite and professional manner whether it is on the phone or face to face.
* Receive customers and/or answer telephone courteously, determines needs and respond appropriately.
* Oversee all projects assigned to staff.
* Process correspondence, respond appropriately, and/or direct to the appropriate individual.
* Process all legal correspondence according to policies and procedures.
* Take accurate messages capturing all pertinent information and direct to the appropriate individual.
* Work collaboratively with management to lead practice-based quality improvements efforts; monitor progress toward QI goals.
* Develop and implements standard work, in collaboration with management, to ensure consistency and quality of care delivery.
* Other duties as assigned.
Competency and Experience [Knowledge, Skills and Abilities]
Required Qualifications/Experience
* High School Diploma or higher education.
* Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
* Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
* Proficient in Microsoft Office applications, including Outlook and Excel.
Preferred Qualifications/Experience
* One (1) year supervisory/management experience in an office setting.
* Experience in Healthcare setting.
License, Certification & Clearances
* Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.
* Act 33 with renewal
* Act 34 with renewal
* Act 73 FBI Clearance
Position Type/Expected Hours of Work
* Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
* Travel may be expected locally between System locations.
Equal Employment Opportunity
Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.
Disclaimer
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Work Environment
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential - Absolute Necessity.
Marginal - Minimal Necessity.
Constantly - 5.5 to 8 hours or more or 200 reps/shift.
Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely - Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
x
Extreme Cold
x
Heights
x
Confined Spaces
x
Extreme Noise(>85dB)
x
Mechanical Hazards
x
Use of Vibrating Tools
x
Operates Vehicle (company)
x
Operates Heavy Equipment
x
Use of Lifting/Transfer Devices
x
Rotates All Shifts
x
8 Hours Shifts
x
x
10-12 Hours Shifts
x
x
On-Call
x
x
Overtime(+8/hrs/shift; 40/hr/wk)
x
x
Travel Between Sites
x
x
Direct Patient Care
x
x
Respirator Protective Equipment
x
x
Eye Protection
x
x
Head Protection (hard hat)
x
Hearing Protection
x
Hand Protection
x
x
Feet, Toe Protection
x
Body Protection
x
x
Latex Exposure
x
x
Solvent Exposure
x
Paint (direct use) Exposure
x
Dust (sanding) Exposure
x
Ethylene Oxide Exposure
x
Cytotoxic (Chemo) Exposure
x
Blood/Body Fluid Exposure
x
x
Chemicals (direct use) Exposure
x
x
Mist Exposure
x
Wax Stripper (direct use)
x
Non-Ionizing Radiation Exposure
x
Ionizing Radiation Exposure
x
Laser Exposure
x
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential - Absolute Necessity.
Marginal - Minimal Necessity.
Constantly - 5.5 to 8 hours or more or 200 reps/shift.
Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely - Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
x
x
Sitting
x
x
Walking
x
x
Climbing Stairs
x
Climbing Ladders
Standing
x
x
Kneeling
x
x
Squatting (Crouching)
x
x
Twisting/Turning
x
x
Keyboard/Computer Operation
x
x
Gross Grasp
x
x
Fine Finger Manipulation
x
x
Hand/Arm Coordination
x
x
Pushing/Pulling(lbs. of force)
x
Carry
x
Transfer/Push/Pull Patients
x
x
Seeing Near w/Acuity
x
x
Feeling (Sensation)
x
x
Color Vision
x
x
Hearing Clearly
x
x
Pulling/Pushing Objects Overhead
x
Reaching Above Shoulder Level
x
x
Reaching Forward
x
x
Lifting Floor to Knuckle
x
Lifting Seat Pan to Knuckle
x
Lifting Knuckle to Shoulder
x
Lifting Shoulder to Overhead
x
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device
How much does a service supervisor earn in Pittsburgh, PA?
The average service supervisor in Pittsburgh, PA earns between $31,000 and $84,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Pittsburgh, PA
$51,000
What are the biggest employers of Service Supervisors in Pittsburgh, PA?
The biggest employers of Service Supervisors in Pittsburgh, PA are: