Service supervisor jobs in Plainfield, NJ

Supervisor, Clinical Operations Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Supervisor, Clinical Operations oversees the day-to-day activities of Upward Healths Care Specialists, guiding a team that includes medical assistants, certified nursing assistants, community health workers, and peer support specialists. This role involves supervising and coordinating the work of Care Specialists, supporting training efforts, ensuring care coordination across medical and behavioral providers, and providing assistance to patients. The Supervisor will also handle community outreach, manage caseloads, ensure compliance with Upward Healths policies, and help the Manager of Clinical Operations with various leadership duties. Skills Required: Minimum of 5 years in a healthcare-related field supporting patient care, public health, or population health. At least 2 years of supervisory experience. Strong organizational, time management, and communication skills. Proficiency in Microsoft Excel for data analysis and reporting. Experience or interest in working with underserved populations, particularly in community health. Valid driver's license and auto liability insurance. Ability to perform home visits and outreach. Knowledge of community resources and services. Key Behaviors: Leadership and Accountability: Demonstrates the ability to effectively supervise and support the team, ensuring tasks are completed in a timely and efficient manner. Empathy and Cultural Competency: Shows an understanding of diverse populations, respecting cultural differences, and engaging with patients and team members accordingly. Adaptability: Thrives in a dynamic, fast-paced environment with evolving protocols and responsibilities. Collaboration: Works well within a team, fostering a collaborative work culture to achieve patient care goals. Communication: Excellent written and oral communication skills, ensuring clear, proactive communication within the team and with patients. Problem-Solving: Takes initiative to address challenges in patient care and team coordination, ensuring optimal solutions are implemented. Competencies: Supervisory Skills: Proven ability to manage and mentor a multidisciplinary team, providing direction, feedback, and support. Patient-Centered Care: Focused on improving patient outcomes by coordinating care and engaging with patients in a compassionate, supportive manner. Community Engagement: Ability to represent Upward Health in the community, building and maintaining strong relationships with local resources. Data Management and Reporting: Capable of managing, analyzing, and presenting data using Excel and other tools to drive clinical and operational improvements. Training and Development: Experience in training new staff, ensuring that they understand protocols and are well-equipped to provide high-quality care. Compliance and Quality Assurance: Ensures adherence to policies and procedures, maintaining high standards of care and meeting regulatory requirements. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. NY pay range$65,000-$65,000 USD Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PIac6095dd5839-37***********8

Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200 primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Hourly Rate Range: $43.58 - $46.15 When determining a base salary or hourly rate, several factors may be considered as applicable such as years of relevant experience, education, credentials. We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Why Join Our Team Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us! We have an exciting opportunity for a Full-Time Team Leader, RN to join Heritage Manor. The Team Leader LTC is responsible to provide leadership, direction and support in accordance with the goals and objectives of Christian Health and Nursing Department. Such supervision must be in accordance with current Federal, State and local standards, guidelines and regulations that govern the facility and as may be required by the Director/Assistant Director or Shift Supervisor to ensure that the highest degree of quality care is maintained at all times. Demonstrates an understanding of, and embraces, the mission statement of Christian Health. Competencies: Ensures that all personnel involved in providing care to the resident are aware of the Plan of Care in administering daily care to the resident. Review incident reports and initiate investigation. Attend Interdisciplinary meetings and reviews Plan of Care with resident/families and charts notes in an informative and descriptive manner that reflects the care provided to the resident as well as the residents' response to the care. Notifies the resident's attending physician and next of kin when there is a change in the resident's condition. Completes accident/incident reports, as necessary. Accompanies WOCN in weekly wound rounds. Review weekly wound logs; ensures that new wounds are measured and log is completed. Ensures appropriate interventions are ordered and in place and that weekly assessment are being completed by wing nurse. Monitor call bell response time. Participates in the maintenance of the infection control program for monitoring communicable and/or infectious diseases among the residents and personnel. Reviews, prepares and administers medications and treatments as ordered by the physician and within the guidelines of good nursing practice. Develops work assignments and/or assists in completing and performing such tasks. Reviews medication administration records for completeness of information, accuracy in the transcription of the physician's order, and adherence to stop policies. Directs the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long term care facility ensuring that policy and procedures are followed. Admits, transfers, and discharges residents as required. Provides direct patient care. Obtains sputum, urine and other lab tests as ordered. Makes independent decisions concerning nursing care. Ensures resident's rights are being met by all nursing staff. Ensures that narcotic records are accurate for shift, for the unit Omni cell and for those residents assigned. Notifies the Supervisor of all drug and narcotic discrepancies noted on your shift. Maintains effective discipline through communication, coaching, counseling and corrective action. Completes performance evaluations for Certified Nursing Assistants and provide feedback to staff regarding performance. Consults with the resident's physician in planning resident care, treatment, rehabilitation, etc. as necessary. Schedules daily rounds to observe resident status, staff needs, as well as staff adherence to Policy and Procedure. Maintains the confidentiality of all resident care information and staff maintains resident's dignity and confidentiality. Reviews complaints and grievances made by the resident/family and makes a written/oral report to the Supervisor. Assures that a stock level of medications, medical supplies, equipment, etc. is maintained on premises at all times to adequately meet the needs of the resident. Meets with residents, and/or family members, as necessary. Reports problem areas to the Supervisor. Assists the staff nurse in monitoring seriously ill residents. Gives/receives the nursing report upon reporting in and ending shift duty hours. Orders prescribed medications, supplies and equipment as necessary and in accordance with established policies. Participates in the orientation of new residents/family members to facility. Ensures that all nursing service personnel follow established departmental policies and procedures. Transcribes physician's orders to electronic Physician Order record, medications administration records and treatment/care plan as required. Provides information to the Quality Assurance and Assessment Committee as requested. Monitors shift's personnel to assure that they are following established safety regulations in the use of equipment and supplies. Keeps the Supervisor informed of the status of residents and problem areas through written/oral reports. Recommends to the supervisor the equipment and supply needs of the department. Reports problem areas to the Supervisor. Performs administrative duties such as completing Medical forms, reports, evaluations, studies, charting, etc. as necessary. Monitors medication passes and treatment schedules to assure that medications are being administered as ordered and that treatments are provided as scheduled. Requisitions and arranges for diagnostic and therapeutic services as ordered by the physician and in accordance with established procedures as necessary. Administers professional services such as; catheterization, tube feeding, suction, applying and changing dressings/bandages, packs, colostomy, and drainage bags, taking blood, giving massages and range of motion exercises, care of the dead/dying, etc. as required. Develops work assignments, and/or assists Staff nurses in completing and performing such tasks. Conduct regular rounding & makes reports and recommendations to Nursing Administration concerning operations of their unit. Attends and participates in continuing educational programs designed to keep abreast of changes in this profession, as well as to maintain licensure on a current status. Participates in survey (inspections) made by authorized government agencies. Assists in the preparation of the Nursing Services Department's budget for equipment, supplies and labor. Assists in developing, implementing and maintaining safety standards, infection control protocols and procedures for reporting hazardous conditions or equipment. Carries out QAPI roles and responsibilities as assigned in an effort to improve processes involved in health care delivery and resident quality of life. Follows established policies and procedures in support of CH QAPI efforts to ensure high quality care. Qualifications: Must possess, as a minimum, one year experience in a hospital, long-term care facility, or other related health care facility. Must have training in rehabilitative and restorative nursing practices. Must possess a current, unencumbered license to practice as a RN in New Jersey. Schedule: 8am-4pm, Monday - Friday. Education: A graduate of an accredited school of nursing. BSN Preferred. Christian Health offers a wide variety of benefits to full-time employees that includes: Discounted health insurance Dental Program Paid Vacation, Personal days, Holidays and New Jersey Sick leave 401k plan for all employees who are 21 or older Group Life Insurance & Voluntary Life Insurance Tuition Reimbursement Flexible Benefit plan Employee Assistance Program Direct Deposit Credit Union Child Day Care Center on campus Gift shop on campus Free onsite parking on campus Free meals for all employees Pay differentials Exclusive employee discounts and special offers Access to earned wages prior to payday If you are interested in this great opportunity, please apply today on our website listed below. *************************************

Maintain CE App & D365 for field service team. Dispatch Technicians to jobsites and monitor jobs progress. Process Service Calls and approve time daily Monitor GPS Software on service trucks. Performance reviews for Technicians per calendar year. Take service calls for Field repairs. Answer cell phone calls (Internal, External calls). Write up work orders with all pertinent information. Dispatch parts to Technicians on job sites. Schedule incoming machine repairs with Shop. Review WIP and LLTI. Conduct quarterly field service meeting. Attend daily & weekly workload meetings. Adhere to all company policies & values, to include all safety policies. Adherence to Corporate Parts Emergency Service Charge Policy RECOMMENDED QUALIFICATIONS: High School Diploma or equivalent required. Minimum 8 years' experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Excellent communication and interpersonal skills; both verbal and written. Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment. Experience with Microsoft Outlook, MS Office, D365, SIS and other position related software Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.

AHRC NYC is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people who are neurodiverse to lead full and equitable lives. Come join the company recognized by Forbes as a Best Midsize Employer in America two years in a row, generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity and optimism. The annual salary for the Field Supervisor, In-Home Services position is between $45-$50k plus a very generous benefits package including: FULL MEDICAL PAID BY EMPLOYER, dental, and vision plan; generous paid time off, 403B, tuition reimbursement and other benefits. ESSENTIAL RESPONSIBILITIES •Oversee Community Habilitation, In-home Respite, Bridges to Health and Traumatic Brain Injury services for assigned caseload of 50 - 60 individuals. Assess needs of individuals referred for services and development, implementation, monitoring and reassessment of service plans, as appropriate and necessary. Maintain accurate program records and ensure timely submission of all required program documentation. Maintain communication with individuals' family members or advocates, as well as with Service Coordinators and administration regarding progress. Provide support and supervision to direct care staff assigned to caseload. •Conduct home visits in accordance to departmental policy, observing interactions between direct care staff and individuals receiving services to ensure plans are properly implemented. •Identify and address areas where staff development is needed and provide on-site coaching and training whenever needed. Communicate with Training Coordinator regarding staff training needs that cannot be addressed in home setting. Participate in employment process, orientation, training and performance evaluation of direct care staff. •Participate in weekly staff meetings and remain available for assignment to work on special departmental or programmatic projects as needed. Maintain professional and pleasant attitude toward people we support and their families, co-workers and other professional contacts. Conduct other responsibilities as assigned. QUALIFICATIONS •Bachelor's Degree and 2-3 years supervisory experience in home care field or 4-5 years of direct work experience plus 1-2 years supervisory responsibilities required. Strong computer and statistical reporting skills essential. Demonstrated ability to communicate effectively with broad range of stakeholders and in writing. Competency in working in fast paced and rapidly changing environment, with ability to make prudent and independent decisions as warranted and be accountable for ensuring high quality services to individuals supported. Willingness to travel to home sites required. Bilingual language skills a definite plus.

Patient Support Center Supervisor Department: Patient Support Center / Call Center Reports To: Director Operations FLSA: Exempt The Pharmacies operating hours are 8:00 am - 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST. Primary Function: The incumbent is responsible for executing program requirements and managing daily workflow. Job Scope and Major Responsibilities: Managing the workflow of their employees and delegating tasks. Hold engaging team meetings and/or one-on-ones routinely with Team Leads. Monitor quality and performance of the team and demonstrate the ability to provide feedback in an effective manner that drives change in behavior and results. Accomplishes staff job results by coaching, counseling, and disciplining employees. Training and onboarding. Work in conjunction with Management Team and the Quality Assurance Team to communicate productivity gaps and quality as it pertains to the program. Interface with programmers as needed to address any system enhancements or difficulties. Creating team schedules and time and attendance management. Setting goals for workers and making sure they comply with the company's policies and procedures. Identify potential training gaps, escalating these to site leadership. Alert site leadership to any potential staff matters, including performance or behavioral issues. Ensuring that business goals, deadlines and performance standards are met Maintain tracking document and crosscheck to ensure platform/tracking document accuracy Attend manufacturer meetings to support ongoing program development Establish effective rapport with other employees, clients, physicians, pharmacies, and clients Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions. Attendance and is critical. Adhering to company policies and procedures. Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions. Working outside of core business hours may be required. Other duties as assigned. Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”). Performance Criteria: Success is defined by accurate and timely routing of referrals and reporting as well high levels of customer service. Required Qualifications: New Jersey Office ONLY: Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician. Nevada Office ONLY: Must have Nevada Pharmacy Technician License. Technician Trainee License, issued by the Nevada State Board of Pharmacy is permitted only for internal candidates striving to obtain their Nevada Pharmacy Technician license. Arizona Office ONLY: Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License, issued by the Arizona State Board of Pharmacy. Pennsylvania Office ONLY: All onsite employees must have PA Pharmacy Technician License. ALL LOCATIONS: Minimum 3-5 years pharmacy experience. Some previous management experience preferred. Individual must possess exemplary communication, organization, and time management skills. Knowledge of ASPN network capabilities is also preferred. Reliable and consistent attendance is required. Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position * The Clinical Services Supervisor, in collaboration with the Nurse Manager and Practice Administrator, oversees daily clinical operations with a primary focus on specialty services. This role ensures the delivery of high-quality, patient-centered care and carries administrative responsibilities including the management, coordination, and support of multidisciplinary care teams. * The Supervisor promotes best practices to uphold standards for quality of care, patient safety, and satisfaction, in alignment with AdvantageCare Physicians policies, regulatory requirements, and clinical workflows. Principal Accountabilities * Collaborates with the office leadership to manage the daily operations of the medical office care teams including, ensuring that standards for quality of care, patient satisfaction, and patient safety are maintained, as established by AdvantageCare Physicians (ACPNY). * Assess the practice needs to identify gaps in care teams and assist with recruiting and retention efforts as appropriate. Screen and select applicants and provide general orientation to newly hired team members. Provide work directions, assign schedules, and conduct on-the-job training. Monitor and evaluate care team performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions. * Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures. * Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions. * As a member of the interdisciplinary healthcare team, collaborates with providers and others on the clinical care team to formulate and implement comprehensive patient centered plans of care to achieve expected outcomes. * Interface with physicians, all staff members as it relates to care team process. * Interface with co-located partners, elected officials and special guest visits throughout the building to ensure seamless operations * Respond to situations which require leadership's presence to de-escalate a patient encounter or provide education and direction to our staff for patient service recovery. * Ensure compliance with all infection control policies, procedures, and OSHA (Occupational, Safety and Health Act)standards. Participate in program evaluation and quality improvement activities; actively seek input to support patient care and outcomes. Ensure all HEDIS (Healthcare Effectiveness Data and Information Set), HCC (Hierarchical Condition Categories) and PCMH (Patient-Centered Medical Home) measures are completed in the required time frame. * Collaborate with the Quality team to identify areas in need of improvement as well as sharing of Best Practices. Report all metrics related to patient outcomes and work collaboratively with the nurse manager and practice administrator and the Quality Department. * Maintain all regulatory certifications including but not limited to QUAD A (American Association for Accreditation of Ambulatory Surgical Facilities), IAC (Intersocietal Accreditation Commission), PCMH (Patient Center Medical Home), and CMS (Centers for Medicare & Medicaid Services) regulations. * Provide leadership and clinical guidance within the specialty area to ensure effective, evidence-based patient care. * Monitor clinical workflows, patient outcomes, and adherence to established protocols and quality measures. * Support staff in clinical decision-making, case reviews, and implementation of best practices. * Collaborate with providers and specialty teams to enhance service delivery and patient experience. Qualifications Education, Training, Licenses, Certifications * Bachelor's degree; Additional years of related experience may be used in lieu of Degree * Current Licensure as an RN in the State of New York Relevant Work Experience, Knowledge, Skills, and Abilities * Current Licensure as an RN in the State of New York. * Management experience preferred but not required. * Current BLS and ACLS. * Minimum 2 years of clinical experience, with at least 2 years in a leadership or supervisory role. Additional Information * Requisition ID: 1000002756 * Hiring Range: $94,000 - $115,000

About KIND Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children. Position Summary KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions Staffs a small caseload of critical referrals in office where the supervisor is located. Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.). Ensures Social Services Coordinators (SSCs) adhere to policies and procedures. Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices. Develops a framework for new supervision structure to support implementation across other offices. Provides therapeutic support and crisis management with the legal team. Coordinates Crisis Planning and protocols as part of the agency-wide implementation. Supervises MSW interns housed in field office where supervisor is located. Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming. Completes reports to meet both internal and external program requirements in a timely manner. KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices. Develops a consistent, high-quality approach to supervision, and expansion of in-house programming. Supports assigned offices' therapeutic programming and specific initiatives around client support. Qualifications and Requirements Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC). Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking). Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location). Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations. Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation. Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution. Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors. Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment. Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships. Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports. Ability to handle tech-related responsibilities including management of digital calendars and video conferencing. Experience working with multidisciplinary or interdisciplinary teams. Ability to travel as assigned. Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients. Excellent written and oral communication skills in English. Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate. Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment. Committed to practicing and supporting wellbeing and a work-home life balance. Experience working and communicating in a remote environment preferred but not required. Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link. Application Instructions To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: **************************************************************** .

* Job Type: Officer of Administration * Regular/Temporary: Regular * Hours Per Week: 35 * Standard Work Schedule: Sunday - Thursday, 10:00pm - 6:30am * Salary Range: $90,000 - $95,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary Reporting to the Manager for Custodial Services, the Supervisor is primarily responsible for delivering a quality and reliable custodial services program to the academic and administrative units on the Manhattanville Campus. Responsibilities * Direct the custodial services program to the academic and administrative units on the Manhattanville Campus. * Provide technical expertise to the custodial operation and define specific programs necessary to maintain facilities in the most efficient and effective manner. * Develop and implement custodial programs, routines and schedules. * Conducts quality assurance inspections, first impression rounds, service/assessment checklists, and formal customer/client rounds. * Analyze feedback and adjusts programs, schedules, and labor requirements accordingly. * Develop priorities and directs employees to realize departmental objectives. * Direct staff in the management of workload across the unit to assure a timely and quality response to requests for service. * Determine the most effective manner to allocate resources during periods of peak demand. * Support the Manager and works closely with other Managers and Supervisors across Facilities Management to ensure a well- coordinated effort to maximize the provision of dual services. * Establish performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assess performance through established standards and applies corrective measures as required. * Assist individual supervisors as necessary with disciplinary actions. * Evaluate and make recommendations on equipment, supplies and procedures. * Ensure all custodial activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. * Support safety programs for the continual maintenance of a safe work place and a safety conscious staff. * Oversee parts, materials and equipment inventories to ensure adequate stocking levels. Hire, train, and evaluate staff as required. * Interpret the collective bargaining agreement and resolves issues that may arise. * Assist the Managers in the development and implementation of fiscal strategy for achieving departmental goals. Review impact of the approved capital plans on custodial services and adjusts programs accordingly. * Assists the manager with reports and programs to ensure FTE and operational budgets are met on a monthly basis and year end. * Develops and implements custodial programs, routines and schedules. * Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly. * Develops priorities and directs staff to realize departmental objectives. * Directs staff in the management of workload across the unit to assure a timely and quality response to requests for service. * Determines the most effective manner to allocate resources during periods of peak demand. * Supports the Director and works closely with Managers and other Supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of dual services. * Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. * Continually assesses performance through established standards and applies corrective measures as required. * Assists individual supervisors as necessary with disciplinary actions. * Evaluates and makes recommendations on equipment, supplies and procedures. * Ensures that all custodial activities and programs are accomplished in accordance with state and regulatory guidelines. * Assists the Manager and Director in the development and implementation of fiscal strategy for achieving departmental goals. * Reviews impact of the approved capital plans on custodial services and adjusts programs accordingly. * Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. * Oversees parts, materials and equipment inventories to ensure adequate stocking levels. * Hires, trains and evaluates staff as required. * Interprets the collective bargaining agreement and resolves issues that may arise. * Position should promote the values and mission of the University and the department. * All interactions will be performed in a professional, high quality, and customer centered manner in professional attire. * Performs other duties as assigned. Minimum Qualifications * Bachelor's degree and/or its equivalent related experience required. Minimum of three years of related experience or equivalent combination of education and experience required. * Must have experience in the custodial services field with a minimum of 2 years of supervisory experience. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Job Description Job Title: Supervisor, Customer Service Department: Operations Reports To: Director, Operations About Heathos Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands - FirstEnroll, AdminOne, and SonicMarketing - works together to streamline operations and deliver a seamless insurance experience. Role Summary The Customer Service Supervisor plays a crucial role in ensuring that our customers receive exceptional service and support. This position is responsible for overseeing the daily operations of the customer service team, ensuring that all inquiries and issues are addressed promptly and effectively. The supervisor will implement training programs to enhance team performance and foster a positive work environment. Additionally, they will analyze customer feedback and service metrics to identify areas for improvement and develop strategies to enhance customer satisfaction. Ultimately, the goal of this role is to lead a high-performing team that consistently meets and exceeds customer expectations. Key Responsibilities Supervise and mentor customer service representatives to ensure high-quality service delivery. Monitor team performance metrics and provide regular feedback to team members. Handle escalated customer inquiries and resolve complex issues in a timely manner. Develop and implement training programs to enhance team skills and knowledge. Collaborate with other departments to improve overall customer experience and service processes. Qualifications Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role, with at least 2 years in a supervisory position. Strong communication and interpersonal skills. Preferred Qualifications: Bachelor's degree in business administration or a related field. Experience with customer service software and CRM systems. Bilingual proficiency in English and another language. Skills and Competencies The required skills for this role include strong leadership abilities, which are essential for guiding and motivating the customer service team. Effective communication skills are utilized daily to interact with team members and customers, ensuring clarity and understanding in all exchanges. Problem-solving skills are critical for addressing customer issues and finding effective solutions quickly. Additionally, analytical skills are employed to assess performance metrics and customer feedback, driving continuous improvement initiatives. Preferred skills, such as proficiency in CRM systems, enhance the supervisor's ability to track customer interactions and streamline service processes. Heathos is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the agencies, carriers, and members we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights: Workplace Discrimination is Illegal. If you have a need that requires accommodation, please let us know here. Heathos is a binational company and, in order to facilitate efficient collaboration and communication binationally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

The Employment Services Supervisor manages the Employment Services staff, including Job Developers, Job Prep and Placement Coordinators, and Retention Specialists, to ensure full compliance with contractual expectations, policy, and practices for all participants. This also includes the formulation and implementation of policy, compliance with standards and contractual requirements, and direct oversight of program performance. Your Responsibilities Will Include: Provide day-to-day management of all services and activities of Employment Services in the WeCARE program. Develop and maintain an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved. Work closely with leadership in other departments, including Case Management, to ensure the best services for program participants and the highest possible outcomes. Exercise discretion and independent judgment on matters of significance as they relate to vocational rehabilitation staff services and programs. Ensure professional standards of Employment Services staff are maintained. Coordinate employment service activities by outlining employment methods and setting priorities. Develop employer relationships and provide employment services to program participants. Oversee employment retention services to ensure participant is achieving the best outcomes for themselves in their employment. Evaluate and verify staff performance, including professionalism and goal achievement. Identify vocational staff training needs and ensure training is obtained. Provide oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA. Ensure that all required statistical data and reports are prepared accurately and submitted promptly. Conduct weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress. Implement internal controls to confirm that work and production are consistent with regular policies, procedures, and practices. Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed. You'll be a Great Fit For this Role If: Bachelor's Degree in social work or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, from an accredited institution is required. Master's Degree preferred. Minimum 2 years' experience working with economically disadvantaged and/or social service programs. Or an equivalent combination of related education and experience Compensation $64,350-$67,000 per year Equal Opportunity Employer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have valid driver's license to operate a golf cart on property. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. #LI-SV1 The hourly range for this position is $34.00 - $36.00 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.

Compensation Range - $ 70,000 - $ 80,000 At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won't just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide. Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are”. CORE VALUES: Committed to Growth We pursue excellence and believe in continuous learning and personal and corporate development. We prepare diligently, pay attention to the details, and strive for perfection in everything we do. Proactive and Solutions-Oriented We are problem solvers, inquisitive and discerning, and we use our knowledge to provide expert solutions. We anticipate needs, think ahead, and act with purpose. Caring We are conscientious, giving, and community focused. We care deeply for our employees, clients, and the communities we serve, always prioritizing well-being and support. Location: Long Island City Reports To: Service Manager and Director of Operations Position Overview: We are seeking an experienced and dynamic Service Supervisor to oversee field operations and ensure that all work performed within the Fire Extinguisher & Life Safety (FELS) department meets the highest standards of accuracy, professionalism, and quality. This role requires strong leadership, excellent communication skills, and the ability to evaluate job completions, identify discrepancies, and implement effective corrective actions. The Quality Control Supervisor will work closely with technicians, service supervisors, coordinators, and the warehouse team to maintain proper workflow, uphold material controls, and support continuous process improvement. The ideal candidate will be highly organized, solutions-oriented, and capable of providing training, coaching, and performance guidance while maintaining strong alignment with company operational goals. Key Responsibilities: Conduct daily check-ins with service supervisors on job completions and follow-ups. Review escalations, discrepancies, and customer concerns; provide corrective solutions. Keep the Service Manager and Director of Operations informed of all issues and updates. Review job completions for accuracy, completeness, and compliance. Verify that all technician reporting is properly entered into company software. Assist in clearing up reporting discrepancies to ensure work orders can be processed, quoted, and billed accurately and on time. Correct reporting discrepancies and ensure data integrity: Including but not limited to; time spent on jobs / time allotted / monitoring clock in clock out events accuracy of time spent on jobs and Help reduce return trips through strong quality control and oversight. Working to allocate technicians to jobs if call outs come up. Provide training and refreshers for new and existing technicians/supervisors. Support technicians with complex service questions, ensuring they have the information and resources necessary for successful job completion. Tracking vans and safety for proper driving. Offer support, coaching, and performance guidance when needed. Issue counseling or written warnings for performance-related issues. Oversee client communications related to scheduling updates, service delays, or escalations requiring supervisor involvement. Act as an escalation point in the event issues or conflicts need resolution. Additional Functions: Partner with the warehouse to ensure multiday scheduling is completed weekly. Review technician materials and truck stock to confirm proper supply levels. Ensure unused materials are returned and added back to inventory. Hold technicians and supervisors accountable for missing or misplaced materials. Work directly under the FELS Operations Manager: with responsibility for assisting in payroll preparation for coordinators, administrators, and technicians (including review of job and travel time). Finalized payroll reports are submitted to the Ops Manager for approval prior to entry into the payroll portal. Work with coordinators on rescheduling any jobs that require corrections. Support technicians in the field with troubleshooting when necessary. Experience: Prior experience as a Field Technician (or equivalent supervising role) with strong performance in field service, technician training, scheduling, and customer communication. Proven ability to resolve operational discrepancies and work collaboratively with multiple departments. Ability to review reporting, isolate issues and correct. Experience training and mentoring both new and current employees on company protocols, procedures, and best practices. Qualifications: Exceptional communication, negotiation, and interpersonal skills. Excellent organizational and project management skills. Strong verbal and written communication Strong problem-solving skills and the ability to work under pressure. Strong attention to detail and commitment to quality Ability to work in a fast-paced environment with changing priorities Team player with a proactive attitude Willingness to learn and grow within the field of fire protection Ability to travel as needed Physical Requirements: The job may require moderate physical labor including activities such as lifting equipment, climbing ladders, or working in confined spaces. Why Join Us: Competitive salary and benefits package. Opportunity to make a significant impact in a growing and dynamic industry. Collaborative and supportive work culture focused on professional growth and development. If you are an accomplished professional with the ability to build relationships, we invite you to apply for this exciting opportunity with our fire and life safety company. Think you have what it takes to be a Total Fire Protection team member? Apply to be a part of this dynamic organization! ***************************** Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

REPORTS TO: Director of Clinical Services DEPARTMENT: Clinical Services SCHEDULE: Full-Time / Hybrid $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential. PROGRAM BACKGROUND: The children/youth in these specialized group homes have experienced serious trauma, often including physical and emotional abuse, neglect, and abandonment. With only a few children/youth in our group homes, we give individual attention and focus on providing a wide array of intense services, clinical therapies, and appropriate reaction opportunities in a home-like setting where they can thrive. Our goals are to help our children/youth heal from the past while learning the skills needed for their future. We provide 24/7 care for the children/youth in these programs. POSITION SUMMARY: Under the supervision of the Director of Clinical Services, the Supervisor of Clinical Services will ensure that clients in the MercyFirst residential settings across Long Island receive appropriate clinical services and that these services are appropriately documented. REQUIRED QUALIFICATIONS: Licensed clinician, including but not limited to Licensed Master of Social Work, Licensed Mental Health Counselor or Licensed Creative Arts Therapist Valid NYS Driver's License with a satisfactory driving record. Three years' related experience in clinical services for children and families. Proficiency in MS Word, Excel, Access, Outlook. Experience. Knowledge of child/adolescent growth & development and families including child/adolescent development stages and family dynamics. Experience in the child welfare field preferred. Complete attendance records accurately. Manage time effectively. Successfully complete all the required training. Understanding and willingness to commit to the agency's Mission, core values, Sanctuary commitments and Social Justice. RESPONSIBILITIES: Supervise staff and interns according to the scope of practice and in compliance with applicable laws, rules and regulations to include NYSED where applicable to maintain a safe and secure environment for clients. Collaborate with the Treatment Team members to establish treatment goals for youth/children utilizing historical and current information available. Review treatment recommendations. Maintain a small caseload. Work collaboratively with other internal departments including but not limited to Medical Office, Care Management, Case Planning, etc. and external providers including but not limited to hospitals. Provide quality oversight of assigned programs and drive program development initiatives with assigned programs. Develop and provide psychoeducation and training to parents and staff to improve the delivery of services and outcomes. Provide emergency and after-hours behavioral health consultation including de-escalation. Ensure required documentation for all case actions (clinical notes) are completed within established timeframes to allow for appropriate billing. Maintain appropriate professional boundaries with clients and staff. Hire, train, supervise and evaluate all assigned staff. Demonstrate competency in child development. Model and maintain appropriate boundaries. Other duties as assigned. BENEFITS/PERKS: • A comprehensive health insurance package including medical, dental and vision plans for you and your family (fulltime required) • 403B retirement benefits • Employer-paid life insurance and long-term disability insurance • Generous paid time off (vacation, personal, 12 paid holidays for fulltime, sick leave based on hours worked) • Free employee assistance program through National EAP • Insurance discounts for our staff and their families • Trainings to support professional and personal development • Employee wellness program • Employee recognition activities Salary: $75,000 Per Year Hiring Incentive of $1,000 after 500 worked hours. MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: We Pay Down Your Student Loans! Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Match! Professional Development through NYPCC Academy Amazing Workplace Culture NYPCC Health and Wellness Events Job Description The Call Center Supervisor provides direct supervision of competent support services which ensures employees resolve issues and improve client satisfaction. Oversees all Call Center Receptionists. Responsibilities: Manage a team of 30-45 call center representative to ensure effective internal/external telephone communications that maintain a professional image reflective of NYPCC's mission Meet regularly with Call Center Manager and Program Administrator to discuss Call Center operations to identify and implement process improvement strategies to achieve an optimum client satisfaction experience Provide Call Center Manager and Program Administration with daily/weekly reporting on operational matters through data and other measurable deliverables Effectively coordinate all special events, employee wellness and engagement activities Perform other duties as assigned by Senior Management and Leadership manage the onboarding training for all new Call Center Representatives Provide ongoing training and guidance to Call Center Representatives in their duties and responsibilities Responsible for quality assurance of the Call Center operations and workflow processes Leads the coordination and management of Daily/Weekly tasks assignments for all Frontline Call Center representative Conduct all forms of performance appraisals and evaluations to assess employee engagement and expectations Responsible for providing adequate staffing resources and coverage for NYPCC's Call Center Leads all Call Center operations and responsible for coordination of adequate staffing resources to ensure operational efficiency Handle all escalating calls with the goal to maintain client satisfaction Ensure all verbal and written external communications with the organization are responded to in a timely manner Follow and enforce all New York State HIPAA guidelines Gather and analyze statistics related to call center activities and report on trends to determine potential causes and develops recommendations for process enhancements. Collaborates initiatives and communicates with all cross functional interdisciplinary teams Qualifications Bachelor's Degree preferred At least 2 years of experience managing a call center team in a clinical setting Able to effectively and professionally communicate in Spanish (both verbally and written) Fluent in English and Spanish Demonstrated experience in team management and mentoring Provide high-level performance metrics, formal reporting observations and employee standards assessments Develop and facilitate all staff trainings related to all frontline workflows utilizing current best practices Exceptional leadership and management skills Excellent communication and organizational skills Outstanding customer service skills Effective decision-making skills Possesses great written and verbal communication skills and organizational skills Highly Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality Able to work well in a fast-paced environment Passionate about NYPCC's mission and values Technical Skills: Knowledge of SharePoint Ability to create reporting metrics using various quality assessment tools Demonstrate knowledge of using a staffing resource scheduling matrix Scheduling: Schedule flexibility due to operational needs inclusive of weekends, coverage support & and on call expectations Additional Information Salary: $60,000 - $70,000 per year Compensation commensurate with experience and qualifications.

As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service. Job Description POSITION SUMMARY: Reporting to the Manager, Sample Processing Services of IBX. Hours: Tuesday - Saturday 2PM - 10:30PM. This position provides managerial, high-level technical/scientific support in the operation of the IBX Cell Laboratory. The responsibilities of the position also include the training and supervision of technical staff and student workers, organizing and overseeing lab operations and new projects that require the implementation of new services, overseeing production and QC of media, working with the IT group to build workflows and database queries and generating weekly reports for upper management,. An important component of the position is high level supervision of daily and weekend processing, including coordinating team efforts and ensuring that weekend staffing meets processing demands PERFORMANCE GOALS: · This position works with the Manager and/or director of the Cell Lab to help coordinate in the following areas o Review reports/data on processes occurring in the lab for clients and other stakeholders o Help build, validate and implement SOPs for new services o Has primary responsibility for coordinating the efforts of the Cell Lab team in daily biomaterial processing, reporting to the Director and Manager of the Cell Lab on all operational aspects of management of the lab. · This position works with the Manager of the Cell Lab to ensure the smooth operation of their team such as Developing and/or implementing processes for recording data resulting in the lab, including cell culture growth, quality control test results, storage recording, and distribution tracking Submitting samples for quality testing and making decisions of resulting quality based on these results Examining chain of custody for samples, quality of reagents used in processing, laboratory conditions and technical performance. Within their own team a supervisor is responsible for o Prioritizing daily tasks Making decisions about the course of action to be taken in processing a sample o Resolving routine conflicts and issues Ensuring that staff follow standard operating protocols (SOPs) and maintain accurate data entry procedures in LIMS. o Ordering supplies and ensuring that stock inventories are maintained for all essential reagents, and overseeing ordering and installation of new equipment as well as ensuring that all equipment is maintained on appropriate schedules. o Documenting deviations and overseeing event resolutions in the QMS system Work in the lab as necessary to meet daily lab operation expectations in the event of a staffing shortage Troubleshooting processing issues including ones related to poor cell growth and culture contamination Ensuring that the team remains up-to-date on training, including but not limited to SOP training, competency training, regulatory training and safety training Qualifications COMPETENCIES: Must be proficient in all aspects of blood processing and cell culture, passaging and cryopreservation. Must be well-organized Ability to conduct and organize laboratory based business enterprise efficiently and expeditiously while maintaining a high level of accuracy and attention to detail. · Works independently with minimal supervision. QUALIFICATIONS: Requires a Bachelors or Masters degree in a Life Sciences field with 5 or more years of experience in advanced laboratory operations. Masters degree in a life science is preferred Must have several years experience supervising and managing a high volume complex laboratory of 5 or more individuals that coordinates activities with multiple other divisions and external laboratories. Detailed working knowledge of cell biology and cell culture techniques. This knowledge is essential for training, supervision and evaluating technical staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Joining Triple Canopy in this role allows you to leverage your expertise to help detect and prevent acts of violence against a corporation's Security Operations Center located in midtown Manhattan, New York City. This is an exciting opportunity to support a program that strengthens America. Pay Transparency: $42.00/hr. RESPONSIBILITIES: As the Security Operations Center Supervisor (SOC), you will be a key member of a team of intelligence and security professionals responsible for detecting and preventing acts of violence against corporate leadership and the corporation's assets. You will report to the Security Operations Center Manager. Your duties include but are not limited to: Serving as the primary shift Security Operations Center Supervisor, overseeing your primary shifts, including day, swing, and midnight. This role also includes staffing on weekends and holidays and providing supervision for all sources of intelligence, support, reporting, and guidance to a diverse group of corporation leadership and other contracted personnel. Working collaboratively with fellow Security Operations Center supervisors and professionals to ensure the proper handling of priority intelligence requirements, as well as possessing knowledge and understanding of protective intelligence, threats, inappropriate communications, known or suspected criminal activity, and domestic and terrorist organizations. You will need operational situational awareness and the ability to collaborate and communicate across multiple sites and locations, ensuring timely notification and reporting of relevant information. Having a generalized knowledge of Security Operations Center operations, including technical knowledge of intelligence collection, analysis, and evaluation is preferred. You will need to plan and accomplish operational goals, develop plans and techniques to improve operations, policies, and programs. Serving as the first line of supervision for Security Operations and performing duties related to the execution of the operational protective mission. This includes conducting complex analyses and devising procedural and technical improvements to enhance efficiency and reduce risk to organization members and the corporation. You will also perform complex analyses of policies and guidance related to operations and be able to make recommendations pertaining to operational issues while documenting best practices for process improvements. Work under the limited directions to understand, explain, and guide others in executing the mission of the Security Operations Center. Conducting or directing others in conducting intelligence and organization database checks in support of the agency's incident response. Established policies and procedures will provide guidance for most assignments while allowing considerable discretion to select the most appropriate approach or to recommend new methods. Drafting intelligence summaries in response to the organization's standing intelligence requirements by compiling all-source intelligence and relevant operational and incident reports, while providing quality control of others' work as needed. Your work will be reviewed periodically, typically at major milestones and upon completion, for technical compliance and alignment with project requirements or other work activities. QUALIFICATIONS: You must be a U.S. Citizen to apply for this position. - Males born after December 31, 1959, must be registered with the Selective Service. - You must have primary U.S. residency for at least three of the last five years. This means physically residing in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or a member of the military Being a dependent authorized to accompany a federal civilian or military member. This position requires both on-the-job training and travel training. You will need to attend and successfully complete the job training, and you may also be required to complete additional training as a condition of continued employment. Failure to successfully complete the required courses in accordance with Constellis or Client standards and policies may result in demotion or termination, as determined by management and appropriate procedures. Experience refers to both paid and unpaid work, including volunteer activities through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build essential competencies, knowledge, and skills and can provide valuable training that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer work. BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities Training, Skills Development & Certifications Corporate Sponsored Events & Community Outreach WORKING CONDITIONS The work environment is exclusively office based. You may be required to perform work on a shift and rotational basis. You must be ready to work overtime on a scheduled or unscheduled basis in excess of the 40-hour work week. This position does not require a uniform. The requirement is business attire unless otherwise authorized, e.g., “business casual.” May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.

Outlet Customer Service/Floor Supervisor REPORTS TO: Outlet Store Manager Our Mission Goodwill Industries empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The first Goodwill in the New York Metropolitan area originated in Brooklyn in 1915. Over 100 years later, we're helping more than 45,000 people a year - through our 40 stores and 57 programs - to more fully and independently participate in society. Overview The Outlet Customer Service/ Floor Supervisor is responsible for supporting the Outlet Store Manager in the daily Front Operation of the Outlet and overall customer service experience. This includes to ensure that all office and Cash handling is in compliance with Goodwill Policy and Procedure. He/she will demonstrate leadership by modeling the Goodwill NYNJ CARE service standards to elevate Outlet sales performance. This individual will help to train, develop and coach all Front-End Store associates/Outlet Specialists to achieve all set expectations. The Customer Service / Floor Supervisor can execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager. Key Responsibilities First and foremost, through front end leadership, ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the Outlet Ensure the best possible experience and that every customer is engaged, and they receive the best possible service and the atmosphere is positive and safe. Ensure all Merchandise Rotations are executed smoothly, and the Outlet Atmosphere is positive and safe for all customers. (This includes crowd control and safety reinforcement) (This includes crowd control and safety reinforcement) Meet and exceed customer expectations, driving positive sales growth and Brand experience by modeling the CARE service model. Ensure the Outlet selling floor is neat, clean, organized and always reflects the correct visual image. (including cash wrap and Outlet front entrance.) Participate in Outlet front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to Front associates regarding customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met. Provide positive feedback and appreciation to staff, to increase their engagement that may result in increased productivity. Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. Partner with the Outlet Operations team to ensure the execution of merchandise flow to the salesfloor and visual merchandising standards within the Outlet are met. (This includes partnering with Senior Management on Strong Visual execution of the Showcase Program.) Coordinate with Specialists Team /Floor Associates to ensure that Outlet Salesfloor Is prepared for every merchandise rotation. (This includes recovery of the sales floor, and merchandise adjustments.) Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Capture customer data utilizing Company tools (POS), for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities. Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation. Support store operations by maintaining loss prevention awareness. Be Aware of all Loss prevention on the front end. (This Includes Train /Develop Front End Staff to be sure that all items are checked out with accuracy. (Cart Checking, Line Busting) advising Senior management of any unusual activity.) Ensure that all Outlet office functions - including cash handling, store deposit paperwork, etc. - are being completed accurately and in a timely manner. (This includes all Audits being performed in accordance with Best Practice and GWNYNJ Policy and Procedure.) Understand and adhere to all company policy and procedures. (Lead by Example) Serve as floor leader or manager-in-charge during absence of Senior Outlet Store Managers Participate in open and close procedures Perform other duties and tasks as assigned by Store Manager. Key Requirements 1+ years of retail sales or customer service experience. Proven ability to drive and exceed individual and store results. Proven ability to build lasting relationships with customers and colleagues. Ability to adapt to and engage with different customers. Strong verbal and written communication skills with customers, sales leadership team and colleagues. Demonstrated collaborative skills and ability to work well within a team. Ability to receive feedback and take action when appropriate. Accuracy and attention to detail required. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. Willing to be Forklift Certified Additional Qualifications High School Diploma or Equivalent preferred. Strong interpersonal and communication skills (verbal and written). Must be able to stand for long periods of time and able to push/pull up to 50lbs and lift 25lbs. Must have open availability and able to work holidays. Your schedule will be based on business needs. Covid-19 Update - In alignment with New York City's decision to lift the private employer vaccination requirements, effective November 1, 2022, Retail Employees in NYC are now exempt from submitting vaccination proof and/or no longer required of submitting proof of weekly PCR/Antigen(Rapid) testing if they have requested medical/ religious accommodation. Retail stores in NJ and Upstate continue to be exempt as per New Jersey and New York State Guidelines.

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: The successful individual will leverage their proficiency in retail to… Client & Service Expert: * Expertise in the development of a clientele. * Model and lead the team by developing a repeat business and maximizes sales through proactive client outreach. * Build and maintain new and existing client relationships and have a strong, productive client book. * Maintain clientele and thank you note standards. * Demonstrate strong use of selling skills. Leadership Presence: * Achievement of personal sales goals. * Educate team on sales plans, personal sales goals, store stats and drives team to achieve them. * Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles. * Foster a team environment by creating a fun, competitive, inviting atmosphere. Building Brand Equity: * Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer. * Ensure brand and operating standards are met to support brand consistency. * Ensure store presentation standards are achieved and maintained. Operational Excellence: * Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility. * Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory. * Adherence to Kate Spade loss prevention policies and operational procedures. The accomplished individual will possess... * Strong written and verbal communication skills * Detail oriented * Proactive ability to multi task and prioritize An outstanding professional will have... * Minimum 2-3 years' experience in luxury goods or a comparable retail environment * College degree preferred Physical Requirements… * Available to work store schedule, as needed, including evenings and weekends * Standing for extended periods of time * Able to safely lift boxes up to 40 pounds * Comfortable climbing ladders Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at ****************** Req ID: 124172