Service supervisor jobs in Pleasanton, CA - 1,176 jobs
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Research Services Lead
Latham & Watkins LLP 4.9
Service supervisor job in San Francisco, CA
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role
The Research Services Lead is an integral part of Latham's Technology & Information Services team. This role will be responsible for conducting and leading a wide range of legal and non‑legal research and analysis for attorneys and business services staff using a variety of research tools, as well as facilitating skills development and acting as a coach for more junior members of the Research Services team. This role will be located in our San Francisco office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in‑office presence.
Responsibilities & Qualifications
Other key responsibilities include:
Conducting complex legal and non‑legal research, managing large projects, and synthesizing and analyzing results for relevancy and responsiveness to the specific research request.
Monitoring business, industry, and legal news sources for developments regarding clients, industries, and practice areas; utilizing aggregator platforms to assemble relevant results for distribution to attorneys and business services staff.
Leading department training and awareness activities.
Sharing knowledge and experience with colleagues, facilitating research services staff professional growth, and leading monthly departmental calls.
Promoting effective work practices, working as a team member, and showing respect for co‑workers.
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains.
We'd love to hear from you if you:
Possess expert legal and non‑legal research knowledge and skills, including experience with legal and transactional platforms such as Westlaw, Lexis, CapitalIQ, and Pitchbook.
Demonstrate the ability to lead effective department training for attorneys, departmental colleagues, and other business services staff.
Exhibit superior communication skills and the ability to work as a team player, manage time well, prioritize effectively, and handle multiple deadlines.
And have:
A bachelor's degree or equivalent, with a master's degree or J.D., preferably.
A minimum of five (5) years of relevant professional experience, preferably.
A minimum of seven (7) years of cumulative experience.
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:
Healthcare, life and disability insurance.
A generous 401k plan.
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure.
Well‑being programs (e.g., mental health services, mindfulness and resiliency, medical resources, well‑being events, and more).
Professional development programs.
Employee discounts.
Affinity groups, networks, and coalitions for lawyers and staff.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pay Range
USD $125,000.00 - USD $140,000.00 /Yr.
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$125k-140k yearly 4d ago
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Senior Oracle Services Leader: Q2R & ERP for TMT
Ernst & Young Oman 4.7
Service supervisor job in San Francisco, CA
A leading consulting firm is seeking a Senior Manager in Oracle Services to lead engagements in the Technology, Media, and Telecommunications sectors. The candidate will oversee project management activities, ensuring high-quality delivery while engaging with clients to solve complex business challenges. A minimum of 8 years of experience, strong foundation in solution architecture, and the ability to manage cross-functional teams are essential. The role combines leadership, innovation, and client interaction in a dynamic and evolving environment.
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$61k-94k yearly est. 4d ago
Superintendent, Service & Maintenance
Pete Moffat Construction Inc.
Service supervisor job in Palo Alto, CA
High-end Residential Construction Superintendent - Service & Maintenance
For over 40 years, Pete Moffat Construction has earned a reputation for building beautifully designed, enduring homes rooted in craftsmanship, integrity, and lasting relationships that continue after build completion and transition to the maintenance of properties, including small projects and renovations. Our success stems from the trust we've cultivated with clients, trade partners, and our dedicated team.
We foster a collaborative and supportive environment where our team members are encouraged to grow professionally while contributing to projects that reflect the highest standards of residential construction. If you're passionate about detail-driven, high-quality work and want to make a meaningful impact on every project, we'd love to hear from you.
We are currently seeking a seasoned Superintendent to join our team of professional, well-rounded, and creative individuals servicing, maintaining, and managing small projects and renovations of high-end, well-crafted homes. As an integral member of our Service and Maintenance team, working with Project Managers, you will oversee small projects and renovations planning, organizing, and managing staff, subcontractors, and schedules. In this highly collaborative role, you will also partner closely with the Project Manager to review work in progress and collaborate to ensure the project stays on schedule and on budget, with a focus on quality, efficiency, and client satisfaction. Our ideal candidate will have a strong interest in craftsmanship and building science.
Role Responsibilities
Leading and managing subcontractors, communicating job expectations, planning, and monitoring performance, while adhering to policies and procedures
Contributing construction information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards
In partnership with Project Manager, defining project scope; scheduling, coordinating staff and sub-contractors; resolving issues/problems as they arise; evaluating and implementing change orders
Qualifications and Skills
A minimum of 7-10 years of experience, preferably in high-end construction
Experience in supervising construction projects and staff
Well-versed in quality management, budget, and profitability management
Solid mechanical and logical thinking, ideally with background strength in engineering and/or construction management, with a natural ability to troubleshoot and problem solve
Strong organizational skills with the ability to work in a fast-paced environment and prioritize multiple assignments while maintaining attention to detail
Excellent interpersonal skills, able to communicate effectively and professionally with owners, public officials, field workers, and subcontractors
Proficiency in communicating via email, and utilizing Google's G Suite, Bluebeam or similar takeoff software, scheduling software, and online construction document management software such as PlanGrid
Physical Requirements
Able to lift up to 50 lbs
Physical ability to work indoors and outdoors; sit, stand, reach, twist, turn, kneel, bend, stoop, squat, crouch, lift, carry, and push tools, equipment, and supplies weighing 25 pounds or more
Climb ladders
Salary and Benefits
Competitive compensation package
Health insurance and dental reimbursement plan
Paid time off plan and additional holidays
401K plan
ESOP (Employee Stock Ownership Plan)
Location
Our office is located in Palo Alto, and our team services homes spanning the peninsula up to San Francisco.
Local candidates only. Please submit your resume with employment history, educational background, and experience, including professional certifications and specialized training.
This position is not eligible for immigration sponsorship.
PMC is not working with third-party recruiters or staffing agencies for this role. Please do not contact PMC employees regarding this position. Unsolicited outreach or resumes will not be considered, and no fees will be paid.
Pete Moffat Construction is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected by applicable law.
$86k-151k yearly est. 4d ago
Field Service Manager
Hitachi Global Air Power 4.0
Service supervisor job in Livermore, CA
Job title:
Field Service Manager
Reports to:
Senior Field Service Manager
Compensation:
$130,000-$140,000 Base plus variable compensation
The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.
Duties and responsibilities:
High Level Business Objectives:
Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
Provide training and billable service work as required
Services Leadership:
Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
Assess performance of service technicians.
Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
Maintain technician staffing at appropriate levels for business requirements.
Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
Compliance/Miscellaneous:
Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
Maintain a clean, safe, working environment.
Attend training with the Sullair factory to stay current on product offerings and technologies.
Travel as required to drive business activity and attend training. 80% Field / 20% Office
Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
May involve multi-branch location responsibilities
Education:
Associate degree preferred but not required.
Technical Training/Certifications in the compressed air industry is a plus.
High School Diploma Required
Position Requirements:
Five plus years field service experience in the compressed air industry.
Proven leadership experience with strong written and verbal communication.
Strong understanding of Microsoft office suite.
Experience with ERP systems a plus.
Direct reports:
Service Technicians
The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
$130k-140k yearly 4d ago
Critical Environment Services Director
Jones Lang Lasalle Incorporated 4.8
Service supervisor job in San Francisco, CA
**Executive Director, Critical Environment Services****Location:** San Francisco Bay Area We are seeking an Executive Director of Critical Environment Services to lead our global critical environment operations across technology sector clients and 11M sq feet of managed lab spaces. This senior leadership role will oversee the comprehensive strategy, planning, and operations of mission-critical facilities including labs, cleanrooms, research environments, and specialized manufacturing spaces. The successful candidate will establish and lead our Specialized Response Team (SRT) program while driving operational excellence across design, construction, maintenance, and client service delivery.**Key Responsibilities:** Develop enterprise-wide strategy for critical environment services across all accounts, establishing performance standards, best practices, and governance frameworks that account teams must follow Institute standardized processes, procedures, and performance metrics for critical environment operations that account teams will implement Optimize resource deployment and investment priorities across the critical environment portfolio to maximize client value and operational efficiency Create and implement the SRT designation and certification program, mandating that all accounts with critical environments maintain at least one SRT-certified specialist with advanced training in mission-critical systems Define competency requirements and training standards for critical environment professionals, ensuring consistent expertise levels Provide strategic oversight across multiple client accounts, ensuring consistent service delivery standards and compliance with established protocols while empowering local teams to execute; provide direct support and enhanced involvement for accounts without dedicated critical environment resources Support the identification, training and growth of on-account specialists to uplevel their skills and knowledge through a consultative approach ensuring each account team is ready to meet the challenges within their portfolio of sites Establish KPIs, scorecards, and performance benchmarks for critical environment operations, monitoring account-level execution against platform standards Partner with FM, Engineering, Technical Services, HSSE, and other business partners to ensure integrated service delivery across all accounts with critical environments Cross-platform collaboration to drive consistent service excellence and knowledge sharing across the organization **Qualifications:** 15+ years progressive leadership experience in critical infrastructure and facility operations within technology sector Experience with regulatory compliance frameworks and industry standards Knowledge of predictive maintenance technologies and asset management systems Semiconductor industry experience Experience with RCM frameworks and failure mode analysis Global operations experience in key technology markets Crisis management and emergency response experience At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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$112k-188k yearly est. 2d ago
Senior Wealth Planner & Team Leader
Mariner Holdings
Service supervisor job in San Jose, CA
A national financial services firm in San Jose is seeking a Senior Wealth Advisor to lead a wealth management team. The successful candidate will create comprehensive wealth plans and manage high-net-worth clients. Responsibilities include cultivating client relationships, leading meetings, and mentoring team members. Candidates must have over 10 years of relevant experience and hold a Series 65, CFP or CFA designation. This full-time position offers a dynamic work environment, with a strong focus on professional growth and team development.
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$117k-172k yearly est. 4d ago
Senior Java & Spring Microservices Lead
Virtusa 4.3
Service supervisor job in Fremont, CA
A leading technology consulting firm is seeking a Lead Consultant in Fremont, California. The ideal candidate will have at least 2 years of experience in Java and fluency with the Spring Framework, particularly Spring-Boot. Responsibilities include ensuring effective design and development processes, implementing performance standards, and analyzing organizational data requirements. The position offers an opportunity to work in a dynamic environment, contributing to high availability applications and system architecture.
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$75k-93k yearly est. 4d ago
Financial Services Industry Leader
Withum
Service supervisor job in San Francisco, CA
Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.
Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.
Experience the Transformative Power of Withum Plus You - that's the Power in the Plus!
Withum is currently looking for an exceptional professional to build out and Lead a Financial Services Practice within the San Francisco area. This individual will serve as a strategic and tactical leader, contributing to the local and national go-to-market strategy of the group. This professional will be directly responsible for developing the local team, executing on strategy, representing the Firm's brand in local markets, overseeing quality of practice and integrating the local team into the national group. This includes collaborating with local office, region, industry and national leadership for successful SF market penetration ensuring the SF Financial Services ecosystem is aware of the full suite of services our firm has to offer.
This will be a high-profile leadership level role within the Firm. This individual will coordinate with numerous firm resources to develop and execute their geographic/market specific contribution to the national growth strategy. This is a leadership role first and a technical discipline role second.
We seek a thoughtful professional that is driven, has high EQ, as well as IQ, and knows the appropriate services to offer our clients and prospects in the CP market regardless of what stage in their life cycle they are in.
How You'll Spend Your Time:
Achieving associated growth goals in revenue, team head count and key ecosystem relationships
Being a focal point for collaboration, coordination and communication with your team and the national practice
Identifying and leading a coordinated, cross functional team to pursue FS growth opportunities within the San Francisco marketplace
Overseeing and evaluating all key organizational sponsorships and affiliations
Actively participating in strategy sessions, marketing calls and events with the National technology team
Working with industry, service line engagement teams to ensure appropriate resources and deliverables are provided to our FS clients
Ensuring you are ever aware of our clients' position, personnel, activity, issues and challenges in order to provide support
Providing thought leadership to the San Francisco FS market
Actively participating in and contributing to the industry and service line leadership providing perspective and commentary on areas of opportunity and challenge presented to Withum in the FS marketplace
The Kind of People We Want to Talk to Have Many of The Following:
Bachelor's Degree in accounting or finance from an accredited institution, is required. An MBA is a plus
CPA, JD, LLM, or MST required
Minimum of 8+ years of professional services experience required
Minimum 5 years industry knowledge within the DS sector required
Partner / Senior Manager from a Top 50 CPA Firm is a plus
Demonstrated strategic leadership. Defining market opportunities, creating a strategic plan, process and deployment capabilities
Demonstrated process creation. Adept at developing and deploying best of breed business development and relationship management practices
Outstanding multitasking skills and organization
Strong verbal, writing and presentation skills a must.
Strong leadership skills. Demonstrate ability to set strategy and lead a team of professionals in a variety of capacities and different position responsibilities
Project management. Must demonstrate ability to manage time, multi-task, and meet deadlines for themselves and their firm team members
Tangible and demonstrated experience in formal sales process deployment, use and training
Ability to adhere to an environment of accountability and responsibility - no excuses
Ability to constructively monitor, formally (CRM) and informally (personal interaction) personal and client account performance
Creative problem solving & conflict resolution
Attentiveness to detail
Outgoing personality and self-starter
Outstanding relationship management skills and personal networking skills are essential
Who You Will Report to and the Compensation:
Reports directly to the National Financial Services Leader
Reports indirectly to the SFO Partner - in - Charge
The compensation for this position ranges from $170,000 - $250,000 for our San Francisco office. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at careers/.
#Hybrid
#LI-MM1
WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.
$46k-100k yearly est. 5d ago
Automotive Service Leader - Drive Satisfaction & Growth
Midas International, LLC 4.1
Service supervisor job in San Francisco, CA
A leading automotive service brand in San Francisco is searching for a motivated Service Advisor. This role focuses on driving customer satisfaction through effective communication, sales strategies, and team encouragement. Ideal candidates are natural communicators with a competitive spirit, dedicated to achieving goals in a dynamic environment. Join a culture that values integrity and offers top-tier training. This is your chance to develop and succeed in a rewarding career.
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$22k-30k yearly est. 5d ago
Operations Supervisor
Daylight Transport 4.2
Service supervisor job in Hayward, CA
Job Title: Operations Supervisor
Department: Operations
Reports To: Service Center Manager
FLSA Status: Exempt
Shift Days: Monday to Friday or Sunday thru Thursday with some Weekends depending on freight levels.
Shift Hours: Being flexible on both shifts is key as the ideal candidate will need to work between 8 - 10 hours per day on either day or night shift.
SUMMARY:
At Daylight we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we're seeking an experienced operations manager to oversee daily activities. As an ideal candidate, you'll have a sharp business mind and proven success managing multiple departments within the operation toward maximum productivity. You'll be highly skilled in employee relations, operational metrics, and overall coaching as stablished leader. Additionally, you'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency within Daylight Transport, as we continue to learn, innovate and succeed together.
RESPONSIBILITIES:
Manages all employee work schedules and time off requests.
Closely works with the Assistant Manager and/or Service Center Manager to ensure alignment in meeting daily/weekly/monthly and yearly business objectives.
Maintain constant communication with upper management, staff, and vendors to ensure proper operations of the service center.
Develop, implement, and maintain quality assurance protocols.
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
Actively pursue strategic and operational objectives.
Ensure operational activities remain on time and within a defined budget.
Conducts daily inspections to ensure compliance with local state, federal safety regulations, as well as OSHA in conjunction with the safety team.
Strive for continuous improvement in all areas of service center operations.
Knowledge of Truckmate system and any other computer/internal freight monitoring systems used.
Diligently monitors freight movement.
Makes quick and informed decisions based on the volume levels and communicates schedule to affected employees by using manpower worksheet.
Works assigned shift/s as needed, must be available to work depending upon customer pickup and delivery schedules.
Monitors and evaluates the safety of each employee daily, trains on safety processes as needed.
Keeps strategic relations with Linehaul operations to monitor freight movement.
Manages, assigns employees around the dock to ensure proper utilization and development of employees, equipment, loading and unloading while meeting Daylight's and customer expectations.
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans through Catalytic Coaching for all direct reports and problem resolution.
Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
Partner with cross-functional support teams in improving the proprietary tools and systems.
SUPERVISORY RESPONSIBILITIES - Yes.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE - High School diploma or General Education degree (GED) required. Preferred of three (3) to five (5) -year of leading Management experience and/or training.
LANGUAGE SKILLS - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess analytical skills and ability to think quickly.
OTHER SKILLS/QUALIFICATIONS - Computer literate, PC and mainframe; Previous forklift experience a plus, must be able to have a flexible work schedule in order to meet customer pickup and delivery schedules. Proficiencies with all Microsoft working tools (Outlook, Excel, Word, etc.)
PHYSICAL DEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to walk/stand; use hands to finger or feel; and reach with hands and arms. The employee is required to speak or hear. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work place environment is usually high to moderate, ability to withstand severe weather conditions as the environment is a typical warehouse environment, in which you may experience extreme cold and/or extreme heat.
Daylight Transport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
$52k-78k yearly est. 5d ago
Cyber Threat Intelligence Team Lead
Control Risks 4.8
Service supervisor job in San Francisco, CA
The Cyber Threat Intelligence Team Lead will play a pivotal role in building and leading a world-class Cyber Intelligence program for a major client of Control Risks. This role will be responsible for developing the strategy, building out capabilities, and leading a team of security professionals to proactively detect, triage, and respond to cyber threats.
This position provides technical direction and administrative oversight on all cybersecurity matters, ensuring the protection of the client's systems, networks, and data. The Manager supports a strong first line ownership model by partnering with technology and business stakeholders to embed security into planning, development, and operational activities.
Responsibilities
Working closely with client stakeholder, build, manage, and scale a Cyber Threat Intelligence Team from the ground up.
Lead on Developing Standard Operating Procedures for threat intelligence activities, taking into account specific client activities and stakeholders, such as tooling, reporting lines, and out of hours incidents.
Lead on managing most severe and critical cyber security incidents including supporting incident responders with reporting, updates and investigations to aid incident response and crisis management in a timely, accurate and professional manner.
Train, and mentor threat intelligence analysts, engineers, and threat hunters.
Establish operational processes, escalation paths, and playbooks.
Oversee the triage of cyber events, ensuring rapid identification, investigation, and remediation.
Manage incident response activities, coordinating across IT, Legal, Risk, and other stakeholders.
Develop metrics, KPIs, and reporting to measure SOC effectiveness.
Lead proactive threat hunting operations to identify potential compromises and undetected malicious activity.
Integrate threat intelligence into SOC workflows and leverage intelligence to inform response and prevention strategies.
Evaluate and optimize the client's technology stack (SIEM, SOAR, EDR, threat intelligence platforms, etc.).
Drive continuous improvement of detection rules, automation, and response capabilities.
Recommend emerging tools and processes to enhance maturity.
Conduct regular check-ins, provide coaching and feedback, manage performance reviews and improvement plans, and support career development with the members of your team.
Serve as the main liaison between team members and ECS program management team, ensuring timely program and personnel updates and controlling quality on client deliverables.
With the support of the Talent Acquisition team, participate in hiring processes ensuring team resourcing aligns with client expectations and program needs.
Lead onboarding tasks (e.g., joiner tickets, scheduling, equipment, success plans), manage offboarding logistics and leaver tickets, and ensure operational continuity.
Manage team schedules, approve PTO, ensure timesheet compliance, and maintain a consistent high-quality service to the client.
Working closely with the ECS program management team, align on overall program strategy and priorities to create clear, actionable, team deliverables.
Qualifications
10-12 years of experience in cybersecurity, cyber threat intelligence, or cyber security operations.
Leadership in a threat intelligence environment a plus.
Ability to distil highly technical information into more business centric, risk orientated language for presentation to senior leadership.
Experience with: Splunk (or other event monitoring capability), Crowdstrike, RecordedFuture, MS sentinel, SentinelOne, OpenCTI, MISP, Proofpoint.
Deep knowledge of incident response, digital forensics, malware analysis, and threat intelligence.
Hands‑on experience with SOC technologies such as SIEM, SOAR, EDR, IDS/IPS, and log management tools.
Strong understanding of MITRE ATT&CK framework, NIST Cybersecurity Framework, and industry best practices.
Excellent leadership, communication, and stakeholder management skills.
Relevant certifications preferred: CISSP, CISM, GIAC (GSOM and GCTI), or equivalent.
Benefits
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
The base salary range for this position is $160,000-185,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.
Control Risks is committed to a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit **************
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$160k-185k yearly 5d ago
Studio Chief: Lead Vision, Team, & Growth for Breakthrough Games
Bellotalabs
Service supervisor job in Redwood City, CA
A leading game development studio in Redwood City is seeking an experienced Head of Studio to define the creative vision and lead a high-performing team. This role requires 10+ years in the gaming industry, proven success in game development, and strong leadership skills. If you are passionate about innovation and shaping the future of gaming, we'd love to hear from you. Join us for a chance to impact the next big gaming experiences in the U.S. market. The role offers competitive compensation ranging from $300,000 to $400,000 annually.
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$59k-127k yearly est. 2d ago
People & Culture Leader: Build Inclusive, High-Impact Teams
Geopolist
Service supervisor job in San Francisco, CA
A leading non-profit organization is seeking a People & Culture Officer to lead HR initiatives and foster a positive organizational culture. You will manage recruitment processes, employee engagement strategies, and ensure compliance with HR policies. The ideal candidate will have over 5 years of HR experience, strong communication skills, and a commitment to equity and inclusion. The salary range is $75,000 - $105,000 annually, adjusted based on the candidate's location. This role offers the opportunity to make a meaningful impact in a mission-driven environment.
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$75k-105k yearly 5d ago
Team Lead (Embedded C++ Expert)
Span 3.8
Service supervisor job in San Francisco, CA
Our Mission
SPAN is enabling electrification for all âš¡
We are a mission-driven company designing, building, and deploying products that electrify the built environment, reduce carbon emissions, and slow the effects of climate change.
Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.
At SPAN, we believe in:
Enabling homes and vehicles powered by clean energy
Making electrification upgrades possible
Building more resilient homes with reliable backup
Designing a flexible and distributed electrical grid
The Team and Role
SPAN's Device Software team is responsible for all of the software that is physically embodied in our hardware products. Our first product - the SPAN Panel - contains a complex network of microcontrollers and a single board computer that must work together to react quickly to changing conditions with impeccable reliability in order to perform its job. We look for friendly, excellent engineers who enjoy working with their peers to solve complex problems and prioritize trusting that the people we hire are capable of great things when well supported. Engineers work directly with the broader software, product, and hardware teams to ensure the right things get built at the right time.
As an engineer on the Device Software team you will define and implement new features directly related to SPAN's hardware products focusing on the lowest level - the microcontroller. This includes everything from bootloaders on systems without an OS up through applications in C and C++ inside an RTOS. Hardware products are central to SPAN's business and writing firmware for even our smallest microcontrollers means working on something that directly impacts the user experience. You will own large user-facing features from conception through implementation on future hardware products, working independently to bring them to completion.
Representative Projects
Designing an OTA system that encompasses a variety of communication interfaces, processor types, and products, while achieving both secure goals for hardware-backed encryption and verification and high reliability.
Working with system architects to invent a data steaming architecture for a new product family which can satisfy both the needs of the data science team to access high rate and quality data, as well as safety guarantees around consistency and accuracy.
Representing the Device Software team in group settings and evangelizing engineering best practices. Participating in code and design reviews as well as authoring documents which further reinforce these goals, and supporting engineers across the org in hitting them.
About You
Required Qualifications
We are seeking a Staff Firmware Embedded engineer with:
7 or more years of experience writing software for a hardware device (on a microcontroller, and/or in Linux, etc) in C++ or C
Strong fundamentals in modern software design with tools like Object-Oriented design, coupled with awareness of concerns like manual memory management
Experience working with standard electrical communication interfaces like UART, I2C, USB, etc
Exceptional interpersonal communication and collaboration skills. Great at building trust and driving decisions to a resolution
Track record of taking ownership over projects and willingness to help others with theirs, from design and code review through to mentorship of new employees
Bonus Qualifications
We do not expect any engineer to have all skills, but we do want you to be excited to learn and grow. Every Device Software Engineer is free to roam up and down our device software stack, so any combination of the following skills is welcome but not required.
Experience with the STM32 microcontroller family
Experience with functional safety and processes and standards like UL 60730, ISO 26262, IEC 61508, and UL 1998
Experience writing higher level system or application software such as diagnostic command line tools or the application side of a communication interface
Wireless technologies like WiFi, Bluetooth and Zigbee
Hands-on experience with electronics lab equipment
Clean energy hardware in a multidisciplinary environment.
Life at SPAN
Headquartered in San Francisco's vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen' approach to addressing complex challenges.
SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We're hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we'd love for you to consider joining the rapidly growing team at SPAN.
The Perks:
âš¡ Competitive compensation + equity grants at a well-funded, venture-backed company
âš¡ Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility
âš¡ Comfortable, sunny office space located near BART and Caltrain public transit
âš¡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
âš¡ Flexible hours and flexible time off
Interested in joining our team? Apply today and we'll be in touch with the next steps!
$55k-112k yearly est. 4d ago
Food Services Supervisor/Lead - Hospital
Power Personnel 4.1
Service supervisor job in San Jose, CA
Food Service Lead/ Supervisor| Dual Hospital Leadership | San Jose, CA | $70-$75/Hr | Immediate Start Are you a results-driven Food Service Manager with a passion for delivering exceptional dining experiences in a fast-paced healthcare environment? We're seeking a dynamic leader to oversee high-volume meal preparation and delivery across two leading hospitals in San Jose. This is your opportunity to lead a talented team, drive operational excellence, and make a significant impact on patient nutrition.
Why You'll Thrive in This Role:
Competitive Pay: Earn $70.00 - $75.00 per hour (DOE).
Dual Hospital Leadership: Oversee food service operations at two San Jose locations.
Flexible Scheduling: Enjoy a 5-day work week with varied shift options.
Impactful Leadership: Lead, train, and mentor a dedicated food service team.
Career Growth: Drive menu planning, cost control, and operational improvements.
Comprehensive Benefits: Including health insurance, weekly payroll, and 24/7 support.
Referral Bonus: Earn $500 for successful referrals!
Your Key Responsibilities:
Supervise and coordinate food preparation, cooking, delivery, and service.
Lead and train staff, ensuring high performance and adherence to standards.
Manage food production, inventory, and cost control.
Enforce HACCP and food safety standards.
Drive menu planning and ensure nutritional compliance.
Maintain equipment and ensure a safe, sanitary work environment.
Develop and implement efficient operational procedures.
What We're Looking For (Required Qualifications):
60 semester units of college coursework in a related field OR equivalent experience.
Minimum of 6 months-1 year of healthcare lead and/or supervisory experience in high volume cooking
Minimum 1-2 years of supervisory experience in acute care setting
Healthcare Experience in Supervisory role
Current ServSafe Manager Certification or can obtain before assignment.
Ability to manage stressful situations calmly.
Flexibility to work at two San Jose hospital locations.
Computer literacy.
Ability to obtain Food Safety Management Certificate within six months.
About Us: Power Personnel - Your Trusted Healthcare Staffing Partner
Since 1994, Power Personnel has been connecting healthcare professionals with top opportunities in Northern California. We are committed to providing competitive pay, excellent working conditions, and personalized service.
Ready to Lead and Innovate? Apply Today!
$33k-42k yearly est. 4d ago
Catering Team Lead - Drive Happy Moments & Growth
Mendocino Farms 4.1
Service supervisor job in San Francisco, CA
A well-known catering company located in San Francisco is seeking a Catering Specialist to lead their Catering Team. The successful candidate will manage all catering orders and promote the growth of the catering program. Candidates should have great personalities and a strong desire to help people. The company offers competitive pay between $20.00 - $25.00/hr, plus tips, alongside several employee benefits including 401(K) match and paid sick leave.
#J-18808-Ljbffr
$20-25 hourly 1d ago
Customer Service & Sales Manager
Cathay Bank-Headquarters 4.4
Service supervisor job in Cupertino, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$27.00 - $32.69 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$27-32.7 hourly 5d ago
SUD Supervisor II, Overnight - 815 Residential Services
Healthright 360 4.5
Service supervisor job in San Francisco, CA
The Overnight Supervisor supervises and manages staff and the overnight shift to ensure provision of quality client care and effective team performance in accordance with HealthRIGHT 360's philosophy, goals, policies, mission and vision. The Overnight Supervisor is primarily responsible for overnight staff onboarding and training, staff supervision, as well as daily activities essential to incorporating the agency's mission and values as a part of our service delivery. Overnight Supervisor is also responsible for overseeing client care as it relates to safety throughout the overnight shift, overnight staff scheduling, outside agency relations, and other tasks as assigned by the Program Director and Manager.
KEY RESPONSIBILITIES:
All assignments and percentages may be adjusted at any time due to agency and program need.
55% (about 22 hours per week) People Management:
Responsible for providing direct supervision, training, and guidance to the overnight staff assigned which includes overnight SUD Counselors and overnight monitors.
Ensures all direct reports are in compliance with HR360 policies, procedures and position expectations and performance goals.
Gives ongoing feedback and conducts formal performance evaluations in a timely manner.
Conducts team meetings as needed and staff huddles at the start and end of each shift worked, delegates staff assignments during each shift.
Identifies the direct reports strengths and weaknesses and strives to develop each direct report to their fullest potential.
Delivers and arranges trainings and resources required for direct reports to perform their roles.
Provides coaching, support, follow up, and performance management to direct reports to ensure productivity/client care expectations are met.
Supports the director/manager in interviewing, selection, hiring and terminations for positions within program.
Responsible for direct report performance management including, performance improvement plans, formal written warning notices.
Supports the director/manager in terminations of direct reports as needed.
Maintains open communication with the director/manager concerning employee matters/needs and seeks consultation when needed.
Responsible for scheduling and facilitating team meetings as applicable to support client care and staff development.
20% (about 8 hours per week) Treatment Oversight:
Responsible for clinical and administrative oversight of all treatment services provided by direct reports within scope of practice.
Responsible for ensuring that direct reports provide strengths based, trauma informed, harm reduction, and culturally attuned services.
Responsible for ensuring that all client interactions, treatment services, and client observations and safety checks are provided in an ethical and legal manner.
Responsible for reviewing documentation and shift logs and client tracking for accuracy throughout the shift and performing any follow-up needed in real time.
Responsible for all direct reports submitting documentation, logs, and tracking in accordance with program requirements and in compliance with all compliance and regulatory requirements and agency's policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occur on time.
Responsible for identifying treatment oversight needs for the team and communicating the needs to the Operations Manager and leadership team.
Assumes ownership for any crisis situation and sees it through to completion. This may include: consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable.
Facilitates and assists with client case conferences as applicable.
Ensures that team communicates and collaborates with all members of the behavioral health team including: medical, mental health, psychiatry, substance abuse staff and others.
15% (about 6 hours per week) Program Management:
Responsible for ensuring that all safety measures are executed and documented in keeping with the organization's values, mission, vision and strategy.
Works closely with program leadership to maintain electronic bed rounding schedules and reports. Responsible for ensuring that 30 minute observations and hourly safety checks are completed and documented diligently to maintain safety and oversight of clients, facility, and staff. Addresses and resolves errors and alerts in real time.
In collaboration with management, develops and maintains good relations with contractors and other collaborators to ensure program continuation within assigned program.
Responsible for ensuring compliance with all programmatic or project contractual requirements.
Ensures all direct reports remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with the Managers, QI and EHR staff.
Responsible for direct report's and team's performance. Team performance includes: safety and monitoring of clients and facility, crisis response, and the quality of care and services provided by the team.
Responsible for managing the overnight team to support with program functions including but not limited to: entering client appointments in the calendar, submitting incident reports, and updating Quality Assurance reports.
Consults and collaborates with the manager concerning workload distribution across the team.
10% (about 4 hours per week) Direct Service:
Performs and documents 30 minute observations and hourly safety checks to ensure safety and oversight of clients, facility, and staff.
Direct Service as necessary and within scope of practice, which may include: crisis intervention, referral and linkage, assessments, observing self-administration of medication, documenting medication, ensuring proper storage of medication and security of the medication office, individual services, group services, case conferences, and treatment plans as assigned by the manager.
Assumes ownership for any crisis situation and sees it through to completion, including incident reporting.
Responsible for directly supporting with program functions including but not limited to: entering client appointments in the calendar, submitting and updating incident reports, updating QA reports, completing discharges, uploading hospital discharge paperwork and other documents to welligent, and chart reviews.
And, other duties as assigned.
EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Education Requirements
State AOD certification required and at least 2 years working with clients with co-occurring mental health and substance use disorders. OR
Active California LVN license OR Medical Assistant OR Medical Technician and at least 2 years working with clients with co-occurring mental health and substance use disorders.
Desired: Bachelor's Degree in related field
Experience
Preferable a minimum of one years' experience providing supervision to direct reports in comparable size agencies with similar population of clients.
Experience handling and administering medications
Experience with efficient and effective treatment and management of clients with co-occurring mental health and substance use disorders.
Knowledge of and experience with providing trauma informed services
Strong computer skills, including Outlook, Excel, Word and PowerPoint
$62k-90k yearly est. 28d ago
Service Support Supervisor - Full Time
Alixarx 4.4
Service supervisor job in Milpitas, CA
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
The Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work.
APPLY AT: ************ JOB ID: 1264237
Qualifications
Education: HS graduate or equivalent
1-2 years retail/warehouse supervisory experience
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy
APPLY AT: ************ JOB ID: 1264237
Additional Information
All your information will be kept confidential according to EEO guidelines
Apply online to be considered: ************ and Req ID 1264237
$45k-69k yearly est. 1d ago
Patient Financial Services Supervisor
San Joaquin County, Ca 3.8
Service supervisor job in Stockton, CA
Introduction 0425 Patient Financial Supervisor by Employment Services Team * Supervises, assigns, coordinates, and evaluates the work of clerical staff performing complex billing and/or collection processes; monitors work flow and implements changes to maximize billing productivity; assists with establishing standards for work performance; ensures claims are billed timely and correctly to maximize reimbursements and increase cash flow.
* Confers with insurance representatives, internal and external agency staff and others on billing matters and answers questions that involve researching and abstracting technical data and detailed explanation of regulations, policies or procedures; refers matters that may require policy decisions to management.
* Confers with other departmental sections to assure timely and accurate flow of information necessary to patient account billing; reviews documents and system data for charge errors; participates on task forces and committees as assigned.
* Researches accounts; resolves or handles more difficult and complex billing problems, appeals, and complaints; troubleshoots system issues and recommends improvements.
* Trains staff in complex billing and collection procedures, policies and practices; orients new employees to billing and collections; researches and answers questions and applies billing and collection rules, regulations, and guidelines; updates staff to changes in policies, standards and regulations; disseminates information affecting other departments quickly and accurately.
* Prepares and audits claims, statements and reports from a variety of sources; performs technical clerical accounting work; monitors accounts and prepares reports.
KNOWLEDGE
Medical terminology, coding, procedure and diagnosis codes; completion of UB04 and CMS 1500 claims forms, government, managed care and third party payer billing, electronic claim submission systems and hospital patient accounting systems; accounts receivable methods and procedures; claim attachment specifications; regulatory and legal guidelines; appeals processes; principles of planning and organizing work; methods of researching, gathering, organizing and reporting data; personal computer systems and general office computer software; public relations techniques; advanced filing and record keeping systems; complex correspondence and report formats; arithmetical operations related to advanced clerical/technical/financial processes; basic principles of training and supervision; advanced cash handling procedures.
ABILITY
Research, interpret and apply complex laws/regulations relating to submission of hospital claims; evaluate and establish priorities; gather, organize, input and maintain account data; provide/obtain detailed information to/from others, even in difficult situations; develop, create and deliver educational projects to clerical and professional staff; utilize advanced office procedures and equipment; follow complex oral and written procedures and directions; establish and maintain effective working relationships with others; communicate effectively with others; write clearly and legibly; perform advanced arithmetical operations; supervise others.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent operation of a data entry device, repetitive motion, sitting for long periods, walking; occasional standing, pushing, pulling, bending, squatting, climbing; Lifting-Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual-Constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Hearing/Talking-Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological-Frequent decision making, concentration, and public contact; Special Requirements-Some assignments may require working weekends, nights, and/or occasional overtime; Environmental-Occasional exposure to varied weather conditions.
San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
Equal Opportunity Employer
San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org).
Accommodations for those covered by the Americans with Disabilities Act (ADA):
San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.
BENEFITS
Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021.
Health Insurance: San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available.
Dental Insurance: The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense.
Vision Insurance: The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense.
For more detailed information on the County's benefits program, visit our website at ************* under Human Resources/Employee Benefits.
Life Insurance: The County provides eligible employees with life insurance coverage as follows:
1 but less than 3 years of continuous service: $1,000
3 but less than 5 years of continuous service: $3,000
5 but less than 10 years of continuous service: $5,000
10 years of continuous service or more: $10,000
Employee may purchase additional term life insurance at the group rate.
125 Flexible Benefits Plan: This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit).
Retirement Plan: Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at ************** for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance.
Deferred Compensation: The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available.
Vacation: Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years.
Holidays: Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time.
Sick Leave: 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive: An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year.
Bereavement Leave: 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child.
Merit Salary Increase: New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step.
Job Sharing: Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources.
Educational Reimbursement Program: Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year.
Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area.
School Activities: Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities.
Selection Procedures
Applicants who meet the minimum qualifications will go through the following examination process:
* Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
* Oral Exam: The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
* Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.
* Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process.
Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points.
Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at ************** prior to the examination date.
Veteran's Points: Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination.
Acceptable wartime service dates:
* September 16, 1940 to December 31, 1946
* June 27, 1950 to January 31, 1955
* August 5, 1964 to May 7, 1975
* Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation.
Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established.
Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods.
* Rule of the Rank: The top rank or ranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When filling nine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments.
* Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination.
* Rule of the List: For classifications designated by the Director of Human Resources, the entire eligible list will be referred to the department.
Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.
Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.
Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when;
* They are related to the Appointing Authority or
* The employment would result in one of them supervising the work of the other.
Department Head may establish additional limitations on the hiring of relatives by departmental rule.
Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.
HOW TO APPLY
Apply Online:
*************/department/hr
By mail or in person:
San Joaquin County Human Resources
44 N. San Joaquin Street Suite 330
Stockton, CA 95202
Office hours:
Monday - Friday 8:00 am to 5:00 pm; excluding holidays.
Phone: **************
Job Line:
For current employment opportunities please call our 24-hour job line at **************.
When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division).
San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.
Equal Opportunity Employer: San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to *************/department/hr/eeo.
Click on a link below to apply for this position:
How much does a service supervisor earn in Pleasanton, CA?
The average service supervisor in Pleasanton, CA earns between $40,000 and $113,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Pleasanton, CA
$68,000
What are the biggest employers of Service Supervisors in Pleasanton, CA?
The biggest employers of Service Supervisors in Pleasanton, CA are: