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Strategic Leader, Disability & Refugee Services
Medium 4.0
Service supervisor job in Boston, MA
A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience.
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$65k-104k yearly est. 4d ago
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Loan Servicing Supervisor
Partnership Employment
Service supervisor job in Boston, MA
Compensation: $75,000-$100,000 base (market-aligned)
This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan ServicingSupervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance.
Key Responsibilities
Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans
Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency
Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development
Partner with internal departments to improve servicing processes and enhance the overall member experience
Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices
Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies
Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed
Ensure internal policies, procedures, and documentation standards are followed consistently
Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate
Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands
Qualifications
Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership
Strong working knowledge of loan servicing regulations and compliance requirements
Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus
Bachelor's degree preferred; equivalent professional experience considered
Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment
Excellent written and verbal communication skills
Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
Strong judgment, professionalism, and ability to handle sensitive situations with discretion
Proficient in Microsoft Outlook, Word, and Excel
$75k-100k yearly 4d ago
Senior Wealth Planner & Team Leader for UHNW
Mariner Holdings
Service supervisor job in Boston, MA
A national financial services firm seeks a Senior Wealth Advisor in Boston to lead a wealth management team. This role requires over 10 years of experience in financial advisory, along with Series 65, CFP, or CFA credentials. Responsibilities include cultivating client relationships, leading meetings, and training junior advisors. The firm promotes professional growth and offers a collaborative work culture with a focus on diverse, innovative solutions for clients. This is a full-time, on-site position.
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$107k-155k yearly est. 4d ago
Senior Commercial Lines Broker & Team Leader
NFP Corp 4.3
Service supervisor job in Boston, MA
A leading insurance brokerage firm is seeking a Commercial Lines Broker/Sr. Broker in Boston, MA. This full-time, hybrid role involves managing complex placements and mentoring staff. Candidates should have a minimum of 7 years of experience in insurance and excellent negotiation and leadership skills. A Bachelor's degree is preferred. The company offers a salary range of $75,000 to $150,000 based on experience and qualifications.
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$75k-150k yearly 4d ago
Real Estate Team Lead
Vylla
Service supervisor job in Boston, MA
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
āBest of both worldsā environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$60k-116k yearly est. 3d ago
Air Operations Supervisor
Collette 3.2
Service supervisor job in Pawtucket, RI
Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for?
Your journey starts here.
Job Summary:
Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis.
Primary Functions:
Supervise, train and develop direct subordinates.
Hold all subordinates accountable in obtaining each of their strategic tactics.
Evaluate performance for all subordinates and provide continuous coaching throughout the year.
Compose and deliver year end assessments for all subordinates in adherence to company policy.
Work closely with retail air staff and client care center to help resolve any guest issues.
Review and follow up on assignments and resolve problems to provide quality customer service.
Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner.
Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training.
Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization.
Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction.
Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager.
Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs.
Prioritize workload and manage multiple priorities to meet expected deadlines.
Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy.
Training:
Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department.
Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions.
Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations.
Utilize Collette Connects to communication announcements, news stories and changes to the organization.
Knowledge and Skills:
Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs.
Two years of experience desired, that is directly related to the duties and responsibilities specified.
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Skill in customer service and fiscal management.
Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements.
Effective negotiation skills.
Ability to communicate effectively, both orally and in writing.
Employee development and performance management skills.
Ability to make evaluative judgements.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to develop, plan, and implement short and long-range goals.
Ability to investigate and analyze information and to draw conclusions.
Ability to plan and organize to optimize productivity of team.
Ability to analyze and solve problems.
Maintains assigned work area in safe and orderly condition in accordance with company standards.
Comply with all company rules and regulations.
Performs other related duties as assigned or directed.
Pay range: $43,000 - $58,000
$43k-58k yearly 2d ago
Resident Services Manager 2
UDR, Inc. 4.5
Service supervisor job in Braintree Town, MA
UDR is now hiring a Resident Services Manager 2 to join our team at Lenox Farms, our apartment community (338 homes) in Braintree, MA.
GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.
SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager
SUPERVISION EXERCISED: Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist.
ESSENTIAL FUNCTIONS:
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
1. Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "show" apartments to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
2. Refresh community signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.
Customer Service
Provide the best standard of quality and service through resident relations:
1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
3. Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed.
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
1. Work closely with Business Manager to complete required financial responsibilities.
2. Conduct Purchase Card (P-card) reconciliation for community.
Personnel (if applicable)
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training, and team building.
2. Hire and train new staff and develop staff to maximize potential.
3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
4. Approve time records and requests for time off.
Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR's policies and procedures.
2. Source new vendors as needed in order to maintain community appearance and resident services.
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
1. Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
2. Review, monitor, administrate and sign leases as required and needed.
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures.
4. Plan and manage all community events.
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc.
6. Maintain acceptable NPS scores and facilitate Reputation Management Process.
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
8. Smart Rent Management and Package and Parcel Management.
9. Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
10. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.
11. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy."
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests.
13. Develop and maintain emergency action procedures for the properties.
14. Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
16. Comply with all Company policies and procedures related to employment.
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
18. Perform other duties as assigned or needed.
PERFORMANCE REQUIREMENTS:
Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.
Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.
Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished interpersonal skills both in person and by phone, with high professionalism.
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required.
EDUCATION AND EXPERIENCE:
1. Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
3. Minimum of two years' management or supervisory experience is required.
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
Hourly Pay Range: $36.05/hr. - $39.42/hr.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$36.1-39.4 hourly 3d ago
Senior Director, Global Regulatory Affairs, Team Lead, Strategy (Europe & RoW)
Genmab
Service supervisor job in Grafton, MA
At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.
Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.
Does this inspire you and feel like a fit? Then we would love to have you join us!
The Role
Genmab is looking for an experienced and passionate senior leader to be a part of our Global Regulatory Affairs organization. In this role, you will be responsible for the development of global strategies to advance Genmab's portfolio of development pipeline candidate drugs and marketed products. You will provide strategic input and ensure operational execution of global submission activities. You will be responsible for interfacing directly with EMA as the primary contact for programs in your portfolioand have oversight of vendors supporting ROW..
In addition, as a Senior Director you will be leading and mentoring the group of dedicated Regulatory Strategists with Europe/Rest of World (ROW) responsibilities for Genmab's assets across all stages of development.
The Role & Department
As a Senior Director, you will join our Global Regulatory Affairs organization. In this capacity, you will assume responsibility for the Europe/ROW regulatory strategy for an assigned portfolio and will manage a group of Regulatory Strategists with Europe/ROW responsibilities for our programs across all stages of development. As the senior leader you may act as the deputy for the Head of Regulatory Affairs on Labeling Review Committees, Protocol Review Committees, and Audit/Inspection Committees. The ultimate goal is to ensure an optimal development and implementation of an Europe/ROW regulatory strategy for Genmab's programs that enables an integrated global clinical development and commercial strategy. This position will report to the Head of Regulatory Affairs.
Key responsibilities include
Managerial/supervisory responsibilities.
Actively mentoring of the regulatory strategists with EU/ROW responsibilities.
Develop global regulatory strategies for the assigned projects through integration of regional regulatory strategies and in line with the global development and commercial goals.
Lead or be responsible for the planning and implementation of regional regulatory procedures (e.g., clinical trial applications, marketing applications, label extensions, CMC changes, PIPs).
Represent Regulatory Affairs across Genmab committees as indicated.
Proactively and in a timely manner, evaluate and communicate to senior management regulatory risks and challenges, and mitigation options.
Follow all correspondence with the competent authorities across programs from EU/ROW.
Oversee CRO quality, accountabilities and deliverables related to Regulatory activities.
Assess EU and MHRA regulatory guidelines and regulations and current regulatory environment/landscape and their impact on the development of Genmab products.
Interact with health authorities and lead/participate in health authority meetings.
Present the regulatory strategy/position to senior management and health authorities, as appropriate. Interpret the communication of any health agency feedback and assess the impact on programs.
Evaluate regulatory mechanisms that allow optimization of product development (e.g., orphan drug designation, PRIME designation, compassionate use, pediatric plans) and ensure that they are implemented, if applicable.
Ensure compliance with all internal and external requirements and procedures related to Regulatory Affairs.
Participate in regulatory SOP development.
Provide input into streamlining internal RA processes.
Requirements
A minimum of Bachelor's degree or equivalent in scientific discipline or health-related field. PhD or MD degree will be preferred.
Minimum of 10 years of experience in Regulatory Affairs, across all development phase
Significant experience in proactively planning and implementing highly complex clinical submission strategies
Experience in leading a team of regulatory strategist professionals.
Expertise in drug development and EU regulatory mechanisms to expedite development.
Experience within oncology is preferred.
Prior experience leading health authority meetings with the EMA or other health authorities
Experience with submitting and bring to completion MAAs in Europe/ROW
Experience with variation procedures
Strong project management skills
Moreover, you meet the following personal requirements:
Strong organizational, communication, and time management skills needed to run multiple ongoing projects simultaneously
Must have attention to detail and able to problem solve
Be able to work independently with an ability to drive projects to successful outcomes
Robust cross-functional collaboration skills and enjoy working in a global environment
Skills in building and maintaining internal and external collaborative relationships to achieve shared goals
Highly motivated and determined individual who enjoys being challenged
Able to prioritize your work in a fast paced and changing environment
Goal-oriented and committed to contributing to the overall success of Genmab
About You
You are genuinely passionate about our purpose
You bring precision and excellence to all that you do
You believe in our rooted-in-science approach to problem-solving
You are a generous collaborator who can work in teams with a broad spectrum of backgrounds
You take pride in enabling the best work of others on the team
You can grapple with the unknown and be innovative
You have experience working in a fast-growing, dynamic company (or a strong desire to)
You work hard and are not afraid to have a little fun while you do so!
About Genmab
Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines.
Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X.
Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).
Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.
$107k-155k yearly est. 3d ago
Operations Supervisor
Waste Connections 4.1
Service supervisor job in Seekonk, MA
WASTECONNECTIONS, Inc. (NYSE: WCN): is a non-hazardous solidwasteservices company that provides solidwaste collection, transfer, disposal, and recycling services in the U.S. and Canada. Our employees foster a work culture of Servant Leadership.
Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.
Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Bring your passion to succeed and you'll quickly discover that great opportunities are all around you. AtWasteConnections, you'll thrive if you are friendly, dedicated, and prefer a work hard/play harder culture that is focused on maintaining our reputation as the premierwasteservices company in the markets we serve.
Why you need to join us!
WasteConnections is not only the bestwasteservices company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely hard working and passionate people! We seek servant leaders, mentors, top performers, and fun people. AtWasteConnections, we value each individual's unique background, experience, and passion to make us a great place to work.
Our people mean everything to us.
* CULTURE:It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.
*INTEGRITY:Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
Here what our current Supervisors have to say:395283446
A Day in the Life of an Operations Supervisor:
* Assign and supervise work crews operating solidwaste collectionequipment.
* Monitors progress of daily operations, reassigns employees, and makes staffing changes as necessary.
* Helps develop and executesafetygoals.
* Conducts field inspections and audits of all site personnel to ensure proper work procedures.
* Receives and reviews customer complaints regarding collection programs.
* Performs reviews andperformance managementdiscussions.
* Formulates both short-term and long-term goals and action plans for the Hauling Company.
* Oversees a variety of complex compliance programs, including environmental,OSHA, and local permitting.
Must Have:
* Ability to relocate for promotional opportunities based on performance
* Bachelor's degree
* Have or ability to obtain aCDL
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement, and relocation assistance.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
$49k-71k yearly est. 4d ago
Branch Supervisor
Needham Bank 3.8
Service supervisor job in Needham, MA
Job Level : Management
Level of Education : BA/BS
Job Type : Full-Time/Regular
Date Updated : 12/15/2025
Years of Experience : 2 - 5 Years
Starting Date : Invalid Date
Salary : $0
Job Summary: Responsible for the effective management of branch staff and oversee all aspects of branch operations security and compliance in absence of Manager. Oversee the sales, service, operational efficiency, risk, internal control and personnel management activities to meet bank objectives for the branch. Perform customer service such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and assisting customers with queries concerning the bank's products and services according to the Bank's standards, procedures and policies. Increase the Bank's market share by maximizing sales and referral opportunities through relationship management and business developments efforts.
Qualifications: To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.
ESSENTIAL DUTIES & RESPONSIBILITIES
Promote and ensure best-in-class customer experience through consistent and effective coaching/development of branch staff
Ensure branch employees adhere to the standard of owning all inquiries and replying with 24 hours.
Manage branch staff ensuring that appropriate bank policy and procedures are followed in all aspects of branch operations, security and compliance; ensure efficient daily operation of the branch
Manage as well as execute the process of assisting customers with issues and/or questions relating to their accounts, including the establishment of new account and services. Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Implement consistent consultative selling practices on a daily basis
Monitor branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer
Maintain an environment that fosters teamwork
Contribute to performance evaluations, counsel/discipline employees when needed; coordinate branch staff training when needed
Oversee daily ATM settlement, safe deposit box program, where applicable; and daily distribution of daily tasks when applicable.
Maintain a positive and professional image of the bank, promoting good-will by being an active member of the community
Assist in the on the job training of new branch colleagues
Perform additional duties as requested, needed or assigned
Experience and Skills
JOB REQUIREMENTS
Ability to supervise, monitor and evaluate the work of others
Highly motivated and experienced managing multiple direct reports
Fluent in written and verbal English communication skills
Demonstrate and promote high ethical standards and behaviors
Participation in community organizations and events required
Ability to build strong relationships across the organization, exceed customer expectations, adapt to change and lift 30 pounds
Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings. May include providing coverage at other locations, as necessary.
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
Bachelor's degree highly desired or equivalent experience/combined education required
Banking industry experience highly preferred
Three to five years of previous experience as a customer service representative in order to assist branch retail staff
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
Proficient in Microsoft Office
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Ability to lift 30 pounds.
PAY RANGE: $60,690.83 - $78,898.08/year
The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
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$60.7k-78.9k yearly 5d ago
Service Manager
Sunbelt Rentals 4.7
Service supervisor job in Shrewsbury, MA
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!
Job Description Summary
Position Objective:
The Service Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits.
Position Responsibilities:
Work with Profit Center Manager to develop and maintain rental operation standards
Ensure the Profit Center is in compliance with company policies and procedures
Ensure customer service levels are held above standards
Maintaining a consistent message to be delivered by all customer service team members
Train and develop rental operations staff
Quality equipment improvement and reduction of driver time loading
Quality control of fleet and management of cost associated with rental
Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.
Set clear and measurable objectives for entire team
Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff.
Maximize operational efficiencies
Recommend new processes where needed to improve quality and cost
Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations.
Manage human resource administration (payroll/scheduling/paperwork, etc.)
Explain the billing procedure to customers and develop customer trust and understanding
Assist customer in determining their rental needs by applying product knowledge
Responsible for the management of the Yard
Perform daily and weekly truck audits
Communicate inventory levels to management
Hold daily meetings to discuss daily objectives and safety issues
Maintain well organized and safe premises
Requirements:
Education & Experience:
3 Years in the rental equipment or construction industries.
1 Year of Operations Management or related/retail management experience
Excellent management and leadership skills
Exceptional organization skills
Exceptional problem solving skills; able to identify problems and implement corrective actions
Excellent knowledge of construction equipment required.
Ability to effectively communicate.
Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system
Base Pay Range: $74,509.00 - 88,479.20
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
$74.5k-88.5k yearly 3d ago
Service Manager
United Rentals 4.5
Service supervisor job in Everett, MA
Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
What you'll do:
Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
Staff location adequately based on skills and workload
Responsible for R&M, P&L and associated costs/budget
Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Other duties assigned as needed
Requirements:
High School diploma required; trade-school degree a plus; bachelor's degree preferred
Valid driver's license with acceptable driving record
Extensive Equipment Fleet Maintenance and leadership experience
5 years' service and maintenance experience and a minimum of 3 years supervisory experience
Strong motivational and leadership skills
Excellent customer service skills
Strong knowledge of maintenance accounting and P&L
Basic computer skills (Excel)
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
Compensation Rate: $65,615.00-$108,265.00
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range:
$78,485.00 - $117,730.00
$36k-56k yearly est. 3d ago
Earth Moving Service Supervisor - Field Service
Milton Cat 4.4
Service supervisor job in Milford, MA
Milton CAT is looking for a ServiceSupervisor who is highly driven and understands how to drive business and process. If you are a strong leader who runs an efficient shop, knows how to get things done and wants to support an iconic brand of the highest quality and best supported products in the industry, we look forward to hearing from you.
Milton CAT is looking to invest in and develop the right individual with the goal of expanding our market share as well as launching your career path within Milton CAT. You will go through extensive training covering āwho we are at Milton CATā, the products, parts and services we represent and sell, our internal systems and departments as well as the industry as a whole.
Salary Range: $80,000-$95,000 based on experience. This position is bonus eligible.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Keep jobs flowing: Jobs in, jobs out, service reports written, warranty claims determined, invoices closed.
Become an integral part of the team: Listen, learn, contribute and continue to drive improvements.
Pick the right technician for the right job.
Drive metrics and business to run an efficient and profitable shop.
Co-create annual goals and budget, in alignment with the organization's financial and operational objectives.
Drive and support a strong safety culture.
Effectively communicate/negotiate with customers concerning reviewing/scheduling jobs, explaining invoices.
Oversee work order accuracy and closing process and the appropriateness of parts and labor.
Manage, mentor, develop and coach service technicians
Minimum Educational Requirements
Bachelor's degree in Business Management or related business field is preferred. Equivalent education and relevant work experience may be considered in lieu of a Bachelor's degree.
Qualifications
Demonstrated ability to lead teams, set expectations and execute results
Strong service department operations background and experience
Highly process/metrics driven, knows how to run a highly efficient service department
Solid communication and negotiation skills (with employees, customers and vendors)
Proficient in technology (ERP systems, desktop/cloud applications, operational reports)
Strong problem-solving skills and detail oriented with a high level of accuracy.
Highly driven, sense of urgency, strong customer service orientation, does not punch a clock
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background checks and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
$80k-95k yearly Auto-Apply 45d ago
Supervisor , Interpreter Services
Dana-Farber Cancer Institute 4.6
Service supervisor job in Boston, MA
Reporting to the Director of Interpreter Services, the Supervisor is responsible for the day-to-day operations of interpretation services as well as the supervision and staff development of all staff and per diem interpreters. This position ensures qualified interpreters are available for non-English speaking and limited English-speaking patients and families and faculty and staff have adequate access to qualified interpreters and are equipped with instructions to request and use interpreter resources. The role also enforces interpreter services policies and procedures and recommends improvement measures to support above activities.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
**Primary Duties and Responsibilities:**
+ Oversees use of triage software, working closely with IT and director of Interpreter Services to continually refine and improve scheduling and reporting.
+ Oversees coordination of phone and all other referrals.
+ Interprets as needed.
+ Coordinates with other departments to make sure that they receive adequate coverage.
+ In collaboration with director of Interpreter Services, conducts annual reviews of staff.
+ Helps to organize monthly staff meetings with interpreters to address issues, educational opportunities, and announcements.
+ Provides on-going supervision and evaluations of staff.
+ Responds to feedback or complaints and prepares incident reports to be shared among involved parties. Escalates to Director as appropriate.
+ Assists with and participates in trainings led by Interpreter Services director with various departments about how to work effectively with interpreters.
+ Assists with and participates in trainings about how to work effectively with patients and their family members with limited English proficiency.
+ Assists with preparing annual report for Department of Public Health.
+ Stays up to date on relevant laws and regulations.
+ Assists director with projects as assigned.
**Minimum Qualifications:**
+ Bachelor's Degree in Linguistics, Translation and Interpreting Studies, or other relevant subject and/or equivalent life experience required; Master's degree preferred.
+ 2 years of experience working in a hospital or health care setting with direct patient contact required.
+ 3 years of experience in a position with administrative and supervisory responsibility strongly preferred.
+ Excellent fluency, both verbal and written, in English and another language required.
+ National Certification as a Medical Interpreter from any of the two certifying boards where applicable for second spoken language preferred.
**Knowledge, Skills, and Abilities Required:**
+ Knowledge of computer software for word-processing, database management, spreadsheet calculations and data visualization.
+ Demonstrated understanding of special needs and behaviors of the age groups of the population served.
+ Demonstrated understanding and command of Medical Terminology.
+ Excellent fluency, both verbal and written, in English and another language.
+ Excellent customer service skills and patient- and family-centered orientation.
+ Strong organizational and interpersonal skills.
+ Ability to demonstrate empathy in difficult situations.
+ High level of cultural sensitivity and cultural humility.
+ Strong commitment to diversity and inclusion.
**Supervisory Responsibilities:**
Directly supervises staff and per diem interpreters.
**Patient Contact:**
Yes, directly interacts with patients of all ages.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEO Poster**
.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$78,000.00 - $89,700.00
$78k-89.7k yearly 4d ago
Residential Loan Servicing Supervisor
Sharon 4.0
Service supervisor job in Brockton, MA
We are seeking a hands-on Residential Loan ServicingSupervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues.
What You'll Do:
Lead & Support the Team
Supervise, coach, and train residential real estate and commercial loan servicers
Work alongside the team. Assure that processes and procedures are efficient and compliant.
Participate in hiring and performance management
Foster a collaborative, member service-focused environment
Hands-On Loan Servicing
Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products
Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
Serve as escalation point for member, borrower, and attorney questions
Compliance & Audit
Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready
Act as primary contact for servicing audits and reviews
Maintain procedures and incorporate regulatory or policy changes
Systems & Process Improvement
Work directly in servicing systems supporting residential and commercial real estate loans
Partner with vendors and internal teams to improve workflows and accuracy
Support servicing projects and quality improvement initiatives
Reporting & Communication
Track servicing KPIs and prepare regular reports
Identify trends or issues and recommend solutions
Communicate with members, borrowers, attorneys, vendors, and internal partners
Servicing Functions You'll Support
Review and maintain residential and commercial real estate loan files
Perform loan corrections and general ledger postings
Manage ACH and automatic payment setups
Monitor recorded mortgages and collateral documentation
Prepare payoff quotes and process discharges
Support secondary market documentation and reconciliations
Conduct quality control reviews of residential mortgage originations
Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts
Assist with member calls and servicing issues as needed
Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Requirements
Qualifications
Strong experience in residential, commercial and real estate loan servicing
Knowledge of servicing regulations and compliance requirements
Basic understanding of general ledger accounting
Ability to balance hands-on work with supervisory responsibilities
Strong organizational, communication, and problem-solving skills
Proficiency with loan servicing systems and financial applications
Education & Experience
Experience in residential, commercial or real estate loan servicing required
1-2 years of experience in a bank or credit union
Prior lead or supervisory experience preferred
High school diploma or equivalent
Supervisory Responsibilities
Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers
________________________________________________________________________________________________________________________
The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.
SCU Credit Union is an equal employment opportunity employer.
Salary Description $29 - $36 per hour
$29-36 hourly 33d ago
Supervisor Support Services
Fulgent Genetics, Inc. 4.2
Service supervisor job in Needham, MA
About Us Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology. Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform. Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company. Summary of Position The Supervisor - Support Services is responsible for overseeing staff processes to meet team and department goals. The Supervisor will promote customer satisfaction, both internal and external. Supervisors carry out responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Supervisors oversee workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Laboratory Director. This position also acts as a support function to all Lab Operations Departments. Key Job Elements Supervises Distribution, TC/PC, Slide-Block, and Reference Testing/Send Outs staff. Also supervises Accessioning at the Boston laboratory site. Provides support to all lab operations leaders, client services, and pathology staff. Oversees and ensures quality and production metrics are performed and delivered by team. Monitors employees' daily performance and productivity. Utilizes processes and available tools to analyze trends, maintain and enhance performance, and report statistics. Assesses, processes, and oversees workflow, handling the daily scheduling of employee breaks and coverage of workstations. Conducts weekly team meetings. Attends applicable department/management meetings. Keeps team informed of new processes and general updates. Manages correspondence, escalated issues, and requirements/regulations. Reviews and approves assigned work; maintains records on individual performance and attendance. Mentors, coaches, and addresses developmental opportunities and disciplinary issues on the team. Implements corrective action and further development plans as necessary. Uses motivational techniques to assist team members in maintaining and exceeding standards. Demonstrates accelerated knowledge of system(s) functions as it affects daily work flow and team/department business processes. In partnership with department Director, oversees team recruiting, training, and performance evaluations. Works collaboratively to solve problems and participate cross functionally with other teams. Conducts work audits and determines additional training and counseling that may be required including providing recommendations, guidance, and implementing solutions. Acts as first point of contact on technical, procedural, and policy questions. Conducts research and implements solutions to resolve customer issues, complex problems, and department efficiencies. Assists with the creation and documentation of processes.
Knowledge/Experience
* High School diploma or equivalent required.
* 3+ years of lead or supervisory experience in an anatomical pathology laboratory required.
* Experience preferred with troubleshooting of all systems within Operations.
* Experience preferred with writing and editing of Standard Operating Procedures (SOPs).
* Demonstrated skills and high level of attention to detail in technical data interpretation and ability to effectively troubleshoot.
* Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook.
* General working knowledge of the Internet for business use.
* Ability to multi-task and work in a fast-past, deadline driven environment.
* Drive for results across service, quality, and continuous improvement.
* Ability to ensure procedures and processes are in place that lead to the delivery of quality results with continuous reassessment of their effectiveness.
* Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization. Excellent usage of grammar, punctuation, and spelling.
* Commitment to the successful achievement of team and organizational goals through a desire to participate with and help others with continuous improvement.
* Demonstrated focus on listening to and understanding client/customer needs and exceeding service and quality expectations.
* Ability to provide support to different departments and leaders.
Lab Specific Qualifications
* Visual acuity (including color discrimination) and analytical skill to distinguish fine detail.
* Ability to tolerate extensive periods seated and/or standing.
* Must possess ability to perform repetitive motions.
* Ability to lift up to 20 pounds.
* May have exposure to extreme temperatures, high noise levels, fumes and biohazardous material or chemicals including formalin.
* May be required to handle general laboratory reagents.
* May be required to handle blood-borne pathogens and live human specimens, tissues, and bodily fluid
Environment
Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.
The work environment characteristics described here are representative of those an employee encounter. while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question - that choose to submit a resume or client information to our career page or to any employee of Fulgent - will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.
$66k-101k yearly est. 13d ago
Field Service Supervisor
Petro Home Services 4.5
Service supervisor job in Warwick, RI
Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field ServiceSupervisor.
Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!
Responsibilities:
As a Field ServiceSupervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.
Specific duties include:
Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position
Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis
Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
Resolves excessive consumption problems
Stays abreast of industry technological developments and conveys this knowledge to team members
Attends District safety meetings; interfaces effectively with other internal departments
Promotes and supports the brand
Requirements:
As a Field ServiceSupervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
High School Diploma or Equivalent
3+ years related supervisory experience
HVAC industry experience preferred; and/or related industry experience a plus
Exceptional leadership skills a must
Valid driver's license and clean driving record
Benefits
As a Field ServiceSupervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
Medical coverage
Dental coverage
Retirement Savings
Plus more!
Build a rewarding career with an industry leader!
Apply now!
We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.
$50k-68k yearly est. 3d ago
Industrial Service Supervisor
Moran Environmental Recovery 3.7
Service supervisor job in East Providence, RI
The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations.
JOB RESPONSIBILITIES
Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision.
Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties.
Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms.
Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures.
Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit.
Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field.
Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods.
Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans.
The ability to safely drive and perform safety checks on all vehicles for which licensed.
Project work may require out of town travel for two weeks or more.
Must be able to understand and comply with company and client safety standards.
Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project.
Work outside year round in all types of weather.
May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc.
May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more.
Must be clean shaven at all times to allow immediate donning and seal of respirator.
QUALIFICATIONS
Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects.
Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred.
Qualified employees must possess the 40-hr HAZWOPER certification.
A valid Class āDā License is required.
Transportation Worker Identification Credential (TWIC) preferred.
OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment.
Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards.
BENEFITS
Competitive Salary
Health, Dental, and Vision Insurance
401k with Company Match
PTO
Paid Holidays
Moran Environmental Recovery is an Equal Opportunity Employer.
$47k-73k yearly est. Auto-Apply 60d+ ago
Service Supervisor
Cummins-Wagner Company, Inc.
Service supervisor job in Oxford, MA
Join our Team of Employee Owners! Why work for a company when you can own it? F.R. Mahony, a Division of Cummins-Wagner Co. Inc., is seeking a ServiceSupervisor at our Oxford, MA location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment.
Job Title: ServiceSupervisor
Department: FRMA Service
Location: Oxford, Massachusetts
Reports To: Branch Manager
Job Overview:
The ServiceSupervisor and Product Specialist to oversee daily operations, improve work practices, and expand market share with Sewage Grinder Pumps and Lift Station services. This position requires an experienced professional with a high degree of technical aptitude to coordinate in-shop and field service for Residential and Municipal customers. Essential characteristics include leadership, good communication skills, customer service skills, teamwork, attention to detail, ability to work independently, flexibility to support after-hours services, and travel.
Our most successful ServiceSupervisors:
* Possess superior communication, analytical, and organizational skills
* Exhibit goal-oriented behaviors and time management principles
* Apply extensive attention to detail to all tasks
* Exude a customer-focused attitude
* Have the ability to resolve problems as they arise
* Possess a High School Diploma, or equivalent
* Proficient with mobile devices and computers; advanced proficiency with Excel preferred
* Technical education or equivalent training and experience
* 5+ years' experience with maintenance and repair of pumps or other types of rotating equipment.
* Supervisory experience preferred
* Ability to work outdoors in seasonal conditions and lift up to 50 lbs. unassisted, 100 lbs. assisted
* Must maintain an active driver's license with a clean driving record
* Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
* Supervision and scheduling of multiple service technicians specializing in repair, maintenance, and troubleshooting of sewage grinder pumps and controls.
* Work closely with individual technicians on job preparation, execution, and quality of workmanship, ensuring assessment findings and repairs are well-documented and performed in accordance with department policies and objectives
* Oversee and participate in weekly on-call rotation with flexibility to work overtime & weekends
as required.
* Accuracy and timeliness of technician timesheets and expense reports
* Facilitate & document frequent "tool box" meetings with emphasis on safety, workmanship, training, and examples of extraordinary service
* Provide technicians with the proper trainings, certifications, tools & resources required to perform assigned work in a safe, quality, and cost-effective manner
* Assist with warranty service processes and claims
* Assist the inventory clerk with inventory planning and control, including truck inventory
* Actively participate in EONE Service Council and help maintain principal relations.
* Establish and maintain "Authorized Service Center" capabilities & maintain professional appearance of shop work areas and service vehicles.
* Travel as required
* Perform all other duties as assigned
F. R. Mahony, a Division of Cummins-Wagner Gives Back to Employees:
* Employee Stock Ownership Program
* Bonus Program
* Tuition and Certification Fee Assistance
* 401k Match
* Flexible Spending Account
* Comprehensive Health Insurance
* Life Insurance
* Short & Long-Term Disability Insurance
Our History:
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.
Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
* As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit ************************
$51k-85k yearly est. 29d ago
PACES Home Services Supervisor - Part Time
Pilgrim Area Collaborative
Service supervisor job in Plymouth, MA
Pilgrim Area Collaborative is a public educational collaborative that serves students with a wide range of disabilities from primary through post-secondary levels from all over the South Shore.
PACES is the Extended Services program of PAC which provides district consultation, home services to students and families, as well as after school programs and professional development workshops. We are currently looking for Direct ServiceSupervisors. There are current openings in several districts, including but not limited to the Boston area, Bridgewater, Cohasset, Hingham, Holbrook, Middleboro, Needham and Whitman-Hanson.
Qualifications: Master's Degree; Experience in applied behavior analysis, parent training, development and implementation of home support programs for students with disabilities, data collection and analysis, behavior management, social skill instruction, and staff supervision.
Reports to: PACES Program Coordinator
Performance Responsibilities:
General:
Evaluate needs of students and families for extended support services.
Conduct assessments as requested to include but not limited to, home assessments, functional behavior assessments, social skills, adaptive behavior, etc.
Develop short and long term measurable goals and objectives for students and families receiving extended support services.
Write instructional/training programs and/or behavior support plans for students and families to meet goals identified through assessment which may entail physical restraints and physical escorts.
Oversee the implementation of instructional and training programs, data collection systems, and regularly interprets and analyzes data to ensure student progress.
Collaborate and consult with school personnel, related service providers, and agency staff as required.
Supervise, train, and review performance of PACES Direct Service Staff.
Complete administrative paperwork as required.
Set up and oversee schedule of direct services.
Lift and position physically involved students.
Attend PACES staff meetings and IEP meetings as required.
Maintain confidentiality and professional boundaries with families.
Strive to implement through supervision and action the philosophy of the Pilgrim Area Collaborative, its member districts and the PAC Extended Services program.
Other:
All duties as assigned by the PACES Director and Executive Director.
Follow all rules and regulations as required by the Department of Elementary and Secondary Education (DESE).
Candidates must provide a letter of interest, current resume, three (3) letters of professional recommendation, official transcripts and copies of current license(s) & certification(s).
How much does a service supervisor earn in Quincy, MA?
The average service supervisor in Quincy, MA earns between $40,000 and $103,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Quincy, MA
$64,000
What are the biggest employers of Service Supervisors in Quincy, MA?
The biggest employers of Service Supervisors in Quincy, MA are: