Service supervisor jobs in Sioux Falls, SD

How you'll contribute to the team: Under the direction of the Director of Service Operations, the service manager directs the day-to-day operations of the plumbing service department. Additionally, they will create job estimates, assist in scheduling, and manage the revenue of the department. Performs all other duties as assigned. Provides direction and leadership to the team. Facilitates employee hiring, training, and performance evaluations. Administers corrective action as required. Ensures training and education on specific tasks and company related functions. Facilitates improvement through team involvement. Enforces company policies and standards with a high regard for safety standards. Resolves customer issues and concerns. Develops and maintains effective working relationships with customers, coworkers, contractors, and the public. Coordinates with dispatch and other office personnel to optimize schedule and manpower. Acquires required permits and authorization for projects. Regular jobsite visits. Technical assistance to all field and office personnel. What you'll bring to the table: Excellent verbal and written communication skills. Displays extensive working knowledge of the industry, including installation, service and maintenance of all components and systems. Professional appearance always. Strong organizational and time management skills. Ability to manage multiple projects. Ability to manage and lead people in an engaging way. Creative problem solving. Self-motivated. Proficiency in Microsoft Office Suite. Valid driver's license and clean driving record. How you'll qualify: Associates Degree in Project Management or plumbing trade. Holds all licensing / certifications for plumbing trade. Understanding of local and state codes. At least 5 years of industry cost awareness or cost preparation. What to expect in the office: • Prolonged periods of sitting at desk and working on computer. • Must be able to lift, up to 15lbs at a time. • Able to walk on uneven surfaces and be exposed to a variety of weather conditions while visiting jobsites. Howe, Inc. is an EEO/AAP employer.

If you're looking for a full-time position and love office work and providing excellent customer service, we have a great opportunity! Administrative: 1) Perform administrative duties, including answering phones, filing, delivering communication to residents, taking work orders, and providing customer service to residents, vendors, and prospective residents. 2) Collect rent and process deposits in a timely manner. 3) Manage the application and recertification process for residents. Resident Relations: 1) Collaborate with all staff on the team to create a positive customer experience for tenants. 2) Conduct unit tours with prospective residents. Safety: 1) Ensure that unsafe conditions are corrected in a timely manner 2) Learns and ensures compliance with all company, local, state, and federal safety rules 3) Immediately report all unsafe conditions Willingness to perform other duties as assigned. POSITION SUMMARY: The Site Manager, in conjunction with the Regional Manager, helps the property owner preserve and increase the value of the real estate investment. They manage the day-to-day financial operations of the property. People that are successful in this position have: Previous customer service experience. Previous administrative/clerical and regulatory experience. Exhibit excellent oral and written communication skills. Willingness to work independently while staying on task. A drive to be successful. Understanding of the importance of confidentiality. Must be punctual and reliable. Requirements Must be able to provide proof of eligibility to work in the United States. Ability to work 40 hours per week. Must be willing and able to use personal vehicle for work purposes. Must have a valid driver's license, reliable transportation, and automobile insurance.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Parental leave Vision insurance Customer Service Manager Location: Sioux Falls, SD (On-site or Hybrid) Experience Required: 57+ years in customer service leadership or management About Wild Oak Boutique Wild Oak Boutique is one of the fastest-growing womens fashion brands in the Midwest, known for our premium denim, inclusive sizing, and commitment to delivering an exceptional customer experience. As our business expands, were looking for a dedicated and experienced Customer Service Manager to support our growth and help elevate the service standards our customers love. About the Role The Customer Service Manager will oversee the day-to-day operations of our customer service team, ensuring all customer inquiries from product questions to post-purchase support are resolved efficiently, accurately, and with genuine care. This role is ideal for someone who thrives in a fast-paced e-commerce environment, enjoys coaching and developing teams, and understands the impact a great service experience has on brand loyalty. Key Responsibilities Lead, support, and mentor customer service representatives to deliver exceptional service. Oversee daily workflows across email, chat, social media, and Gorgias to ensure timely and consistent responses. Train new hires and develop ongoing training materials to maintain high performance standards. Partner closely with warehouse, operations, and marketing teams to resolve escalations and improve the customer journey. Manage returns, exchanges, and claims with a balance of customer satisfaction and company policy. Monitor performance metrics and KPIs to ensure service goals are consistently met. Review customer feedback to identify trends, reduce repeat issues, and improve internal processes. Collaborate with leadership to refine service policies and maintain brand voice across all customer touchpoints. Stay updated on best practices, tools, and technology that enhance customer service operations. Qualifications 57+ years of experience in customer service or customer support management (e-commerce or retail preferred). Strong working knowledge of Shopify, Gorgias, and social media platforms. Demonstrated experience leading and developing high-performing teams. Excellent communication, problem-solving, and conflict-resolution skills. Highly organized with strong attention to detail and ability to juggle multiple priorities. Customer-first mindset with a passion for elevating the customer experience. Ability to work on-site in Sioux Falls, SD, with hybrid flexibility based on performance. Perks & Benefits Competitive salary + performance-based bonus Employee product discounts Collaborative, supportive company culture Opportunity to play a key role in shaping the customer experience as Wild Oak continues to grow

Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Jill Van Ede State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues. Train and mentor customer service representatives. QUALIFICATIONS: Leadership and organizational skills. Communication and problem-solving abilities.

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions Maintains excellent communication with external and internal customers Analyzes revenue statistics Identifies sales opportunities and develops customer solutions Keeps fully informed of competitor developments Recruits, qualifies, interviews, hires, trains and develops Service Center personnel Develops sales/marketing action plans to maximize territory revenue Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations Evaluates all freight claims Ensures that Service Center premises are protected and maintained Facilitates informational meetings with Service Center team members Effectively handles special assignments as directed Qualifications Knowledge of the LTL/ Transportation Industry Managed Drivers and Dock Workers Managed a Sales staff Has been responsible for developing and following a budget Benefits Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days

At Silencer Central, we believe that Customers + Integrity = Winning . The Customer Service Supervisor will oversee activities related to the daily functions of the Customer Service team. This role will monitor performance and track metrics to identify opportunities for individual and team development. In addition, the Customer Service Supervisor will implement training, quality assurance initiatives, and coaching strategies. Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows Manages a team of assigned seniors and front-line representatives and ensures they comply with company guidelines particularly related to quality of service Coaches and develops direct report employees skill set and knowledge Responsible for supervisory administrative duties including time cards, PTO requests, performance evaluations, bi-weekly one-on-one's, etc. for all direct reports. Reviews reports and analysis of call center activity to identify and drive changes, improvement opportunities and areas of concern related to service, call volume, problem resolution, staffing, functionality, call handling, and department operations Identifies opportunities to update or improve customer service procedures, workflows, processes and makes recommendations to the Manager of Customer Service or other appropriate staff Assists the team directly with escalated service situations and issues requiring additional research with other departments across the company Duties include developing, implementing, maintaining and evaluating employee training programs and instructional materials, conducting training classes, assigning work to others, explanation and review of current department policies and procedures and statistical reporting of work group performance Promote effective communication among departments to engage our team to work together to achieve common goals Leverage technology and implement processes to increase efficiencies and reduce costs Monitor and report KPIs and metrics Learn and understand the regulatory guidelines of the industry Oversee the accurate and timely submission of paperwork to the Federal Government for review on behalf of our customers Other duties as required to support customer service and operations

Job Description Salary: Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone's day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it's served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset - our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email **************************. Job Summary Summary: As a Dining Services Manager, you will manage a team of food service professionals and be responsible for the overall service in the main dining room as well as special functions. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation. Essential Duties and Responsibilities: Oversees dining services operations of a medium to large volume location. Interacts with customers and resolves customer complaints in a friendly and service-oriented manner. Assists with profit and loss and budgeting as it pertains to this account. Works with the Chef and management team in creating menus and providing top quality food. Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting, including quality improvement, sanitation, infection control and all facility-related activities. Assists with the rollout of new culinary programs in conjunction with the marketing and culinary team. Assists with the preparation of quarterly reports for client presentation. Works with marketing and culinary department to increase sales by innovations and food quality. Communicates with the culinary department to ensure the food programs reflect the vision of the company. Performs other duties as assigned. Qualifications: 2 years of food service management experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Waited table and catering experience is preferred. Some knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation. Communication skills both written and verbal. Financial, budgetary, accounting and computational skills. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. ServSafe Certification is preferred. Associate's degree is preferred. Apply to Morrison Living today! Morrison Living is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Living are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Living maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1449690 CCL Hospitality Group DANIELLE BETZELBERGER [[req_classification]]

Are you hungry and motivated by a challenge? Take your career to the next level with us!!! The Comfort Heroes is a leading provider of high-quality residential HVAC services, with a strong commitment to customer satisfaction and professional excellence. We specialize in residential HVAC repairs, installations, and maintenance, and we are looking for an experienced and dynamic Residential HVAC Manager to join our growing team. If you are a motivated leader who thrives in a fast-paced environment, we'd love to hear from you! What We Offer: Top Compensation Package (hourly + bonus) to reward your hard work and expertise. Paid Time Off (PTO) (2 weeks to start) for vacations and personal days. Company-Paid Health Insurance to keep you and your family covered. 401(k) Plan with a company match to help you plan for your future. Company Vehicle and Gas Card for your work duties, so you can drive with ease and convenience. Paid Day Off for Your Birthday to celebrate your special day. 6 Paid Holidays to spend time with loved ones and recharge. Sundays Off to ensure you have a proper work-life balance. The Role: As the Residential HVAC Manager, you will oversee and lead our team of HVAC Service Technicians and Installers, ensuring the highest standards of service and efficiency. You will be responsible for managing daily operations, coordinating HVAC services, maintaining customer satisfaction, and driving business growth. What You'll Do: Manage and supervise a team of residential HVAC technicians, including training, mentoring, and performance evaluations. Ensure compliance with local HVAC codes, safety standards, and company policies. Monitor and manage inventory, tools, and equipment to ensure the team has what they need to perform efficiently. Oversee customer relations and resolve any escalated service issues or concerns. Work closely with the sales team to ensure accurate job estimates and pricing. Conduct regular quality control checks to ensure all HVAC services meet company standards. Track and report team performance, customer satisfaction, and job completion rates. Manage budgets and control costs to meet profitability goals. What You'll Need: Minimum of 5 years of experience in the HVAC industry, with at least 2 years in a leadership or supervisory role. Valid EPA license required (NATE Certification preferred) Strong knowledge of residential HVAC systems, codes, and regulations. Proven leadership skills with the ability to manage a team effectively. Excellent problem-solving skills and the ability to make quick, informed decisions. Strong communication and interpersonal skills for interacting with both customers and team members. Ability to prioritize and manage multiple tasks in a fast-paced environment. Organizational skills, attention to detail, and a customer-first mindset. Clean driving record and background check. If you're ready to join a team that values your skills and offers great benefits, apply today! The Comfort Heroes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Now Is Your Time To get started, click the “Apply” button now and send us your resume.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2350 S Lorraine Place Location: USA Marshalls Store 1271 Sioux Falls SDThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Description Design Tanks, a leading manufacturer of composite storage solutions, is seeking full-time Production Team Supervisors to join our manufacturing team in Sioux Falls, SD. In this role, you will oversee daily production operations, ensuring efficiency, safety, and quality standards are met. If you are an experienced leader in manufacturing or production, we encourage you to apply today and take the next step in your career! PAY: $25-$28 per hour, plus a sign-on bonus, referral bonus, monthly cash incentives, and double-time pay BENEFITS: Health, dental, and vision insurance Life insurance Short- and long-term disability coverage 401(k) with company match Paid time off (PTO) Bonus structure Employee Assistance Program (EAP) Education assistance Growth opportunities and ongoing training Company parties and outings Holiday treat week, new hire luncheons, and monthly catered meals Great Shots company membership QUALIFICATIONS 18+ years old 2+ years of production or manufacturing experience Reliable and on-time Basic math skills Ability to communicate effectively in English SCHEDULE: This is a full-time position, working Monday through Friday from 8:00 AM to 5:00 PM. Keep reading to learn more about this position! WHAT TO EXPECT AS A PRODUCTION TEAM SUPERVISOR In this role, you'll manage schedules, assign tasks, and monitor throughput to ensure production goals are met. You will oversee the training and development of team members, maintain a clean and safe working environment, and ensure all products meet quality standards. You will also collaborate with the Operations Manager to address challenges, provide updates, and implement process improvements. ABOUT US For over 60 years, Design Tanks has been a leader in custom fiberglass reinforced plastic tank solutions, serving businesses from small startups to Fortune 100 companies. Located in the Midwest, we prioritize quality, innovation, and integrity. Our team-oriented culture sees each employee as part of a work family, dedicated to mutual success. Joining us means investing in your future with opportunities for growth, continuous learning, and a supportive environment. With perks like cash incentives, catered meals, education assistance, and flexible hours, Design Tanks rewards hard work meaningfully! HOW TO APPLY If you're ready to bring your leadership skills to a company that values and rewards your contributions, apply today to join our team as a Production Team Supervisor. Our initial application process is quick, easy, and mobile-friendly.

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Performs as a leader and role model and maintains positive employee relations. Supervises and coordinates the activities of employees or performs the work of all job levels. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager Positions that Report to you: All positions except those listed above or designated by the District Store Director or Store Manager Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner in all areas of the store. Assists customers by: (examples include). escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. Key holder with opening and closing responsibilities. Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties. Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels. Assisting customers with their orders at the self-checkout lanes. Processes refunds for customers and department approved refunds. Monitors self-checkout registers and service counter. Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager. Labels all product containers in the backroom and in storage areas with date store received them. Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging. Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts. Sells and redeems lottery. Processes rental transactions for Rug Doctors. Ensures proper customer service throughout the store and addresses specific customer issues. Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Secondary Duties and Responsibilities: Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques). Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. Performs other job related duties, assists in other areas of the store and works on special projects as needed. Knowledge, Skills, Abilities and Worker Characteristics: Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to guide people to provide basic direction, follow technical manuals and have increased contact with people. Education and Experience: High School or equivalent experience. Two years or more of similar or related work experience preferred. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Join our team

Building Services Manager Trainee First Dakota National Bank is hiring a full-time Building Services Manager Trainee to join our Yankton team. This person will initially be responsible for custodial duties including cleaning, shredding, and rolling coin. They will also be shadowing our Building Services team to learn the building maintenance responsibilities. This position will train to eventually become the Building Services Manager. At that time they will supervise and coordinate activities of employees engaged in maintaining and repairing physical structures of buildings, equipment and grounds. Initial hours include Monday-Friday 8:00am-5:00pm, but as training progresses, the hours will vary and are subject to change. Duties Direct employees engaged in the following: Painting and performing structural repairs to woodwork and furnishings of buildings. Ground maintenance activities, such as mowing lawns, trimming hedges, removing weeds, raking and disposing of leaves, snow removal, cleaning debris from sidewalk and parking areas. General cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, washing windows and changing light bulbs. Assist other departments as requested, including moving furniture and unloading and storing supplies. Requisitions tools, equipment, and supplies. Inspects completed work for conformance to blueprints, specifications, and standards. Interprets company policies to employees and enforces safety regulations. Establishes or adjusts work procedures to meet production schedules. Suggest changes in working conditions and use of equipment to increase efficiency. Analyzes and resolves work problems and assists employees in solving work problems. Initiates or suggests plans to motivate employees to achieve work goals. Maintains time and production records. Approves timecards, time off requests, and conducts annual reviews. Confers with other supervisors to coordinate activities of individual departments. Performs activities of employees supervised. A valid driver's license is required. Other duties as assigned. QualificationsAttributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Degree or Certificate from college or technical school preferred. 3-6 months related experience and/or training. Or equivalent combination of education and experience. A mechanical background/experience is preferred. Supervisory ResponsibilitiesThis job will eventually includes supervisory responsibilities, as assigned, handle in accordance with Bank policies and applicable laws. Responsibilities include mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition and constructive feedback to others Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness Visionary - Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates Work EnvironmentThe work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, outdoor weather conditions, high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. Physical DemandsMedium: The physical demands of this job include bending, sitting, and occasionally lifting up to 50 pounds with or without reasonable accommodation.

Talon Recruiting has partnered with a leading AG dealership. We are in search of a Service Manager in Sioux Center, IA. The Service Manager will oversee the service department operations. Daily duties include, but are not limited to: *Establish, implementation and adherence to company-wide best practices for service department. *Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff. *Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service. *Initiate procedures and leadership practices to create a business environment for participative management. *Supervise training and development of the service organization team. *Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required. *Travel to customer site and locations within area of responsibility as required Compensation and Benefits: *Very competitive Salary and bonus *401(k) *Medical, dental and life insurance. *Paid time off including vacation, sick days and holidays.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The role will manage a team of Health Coaches who deliver healthy lifestyle courses across Oxfordshire. As part of this, the coaches need to be observed regularly to ensure quality and consistency. In addition, the role involves engagement activities within Oxfordshire and attendance at face-to-face team meetings, which take place every two weeks. The successful candidate will need to be present in Oxfordshire at least twice per week The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including: • Healthy Eating and Nutrition • Smoking Cessation • Physical Activity • Weight Management • Alcohol consumption • NHS Health Checks (outreach) As Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to. 1.Coordination of service delivery by: • Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service • Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement • Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus' policies and processes to guide and support team and individual performance • Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner • Effectively manage own time and workload to ensure deadlines are met in an effective manner • Contribute to team organisation, planning and continuous improvement. 2. Ensure the service is embedded within and across the local networks and communities. • Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors • Develop trusting and beneficial relations with workplaces across Buckinghamshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups) • Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience • Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health • Coordinate and deliver events to promote the Buckinghamshire Healthy Lifestyle Service to generate high quality referrals, with a focus on priority areas and populations • Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis • Represent the service as required at meetings, conferences, and forums • Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice 3. Responsible for high quality service delivery and achievement of performance through: • Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required) • Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance. • Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard • Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract • Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements • Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance • Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring • Proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service. • Deputising for the Service Manager in the event of sickness or annual leave. 4. Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs. • Monitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health, and Safety, Safeguarding, and Information Security • Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation • Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes. 5.Support in the effective development of high performing teams. • Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators • Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs) • Support the Service Manager in the recruitment, onboarding and induction of team members as required • Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values. 6. Support the service as require with delivery of service provision including but not limited to; • Carrying out NHS Health Checks in line with our policies and procedures • Supporting with the referral hub • Support with Health and Wellbeing Coaches as required (e.g., during periods of prolonged sickness or vacancy) Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required. Key Business Priorities Internal • Directors • Co-workers, managers, and wider team • Health Division colleagues • Maximus central division • Maximus companies and associates • Colleague forums External • Local Authority • Integrated Care Partnerships / Boards • Community and Voluntary sector • Population being served / supported. • Sub-contractors and key partners • Community stakeholders • Co-location cooperatives • Venue providers • Healthcare settings including GP Practices / Primary Care Networks Qualifications & Experience Essential: • Experience of a supervisory role with experience of managing a diverse team • Relevant health coaching qualification or an accredited health coaching skills programme. • A minimum of six months of direct health coaching delivery • Experience of caseload management demonstrated via the use of a Case Management System • Experience of supporting vulnerable individuals through a change process • Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard. • Experience of coordinating health and wellbeing services Desirable: • Experience in delivering behaviour change interventions for specific lifestyle related issues (smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction) • Membership of professional body (ICF, EMCC, AoC, UKHCA) • Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc • Experience of supporting people remotely / telephonically / digitally • Experience in community development in areas of deprivation, Project Management and Developing new services. Individual Competencies Essential: • Ability to motivate, manage and lead a diverse team. • Ability to forge good working relationships with external organisations. • Ability to react quickly to unforeseen circumstances. • A strong understanding of the social / wider determinants of health • A strong understanding of population-based approaches including segmentation and risk stratification. • A strong understanding of behaviour change principles and methodology. • Demonstrable core skills and competencies as set out in best practice standards including: - Select and apply a range of health coaching models, conversation frames and techniques. - Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self-efficacy, intrinsic motivation, and assets based approaches - Detailed understanding of self-management support and associated techniques - Advanced skills development incorporating practice, reflection and planning for the application of learning to practice. • Excellent internal and external stakeholder engagement and management • Strong written and verbal communication skills with the ability capture essential information that supports effective case management • A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships. • Expertise in communicating effectively with excellent oral and written communication skills • Effective caseload management inclusive of accurate data collection, data entry, timely recording and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). • Confident in the use of evolving digital technologies to support people through behaviour change processes. • The ability to manage time independently and effectively and work to deadlines • Ability to effective work safely and manage sensitive data in line with information security standards • Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes. • Commitment to personal development and training • Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age • Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements Desirable: • Experience of delivery health screening services (e.g., NHS Health Check) • Effective delivery of programmes in line with contractual requirements and service level agreements EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 30,000.00 Maximum Salary £ 35,000.00

Description: The Team Lead (TL) is responsible for all aspects of eye and tissue donation from receiving an authorized, suitable donor referral, through shipping serology samples and tissue, to completion of paperwork in a timely, professional, and efficient manner. The TL supervises the technicians on each case and complete the tissue and eye donation process. The Team Lead works directly with and is supervised by the Tissue Recovery Manager to ensure EBAA, FDA, AATB and other medical standard requirements are followed. In addition to the hourly rate, the following also applies: On Call Pay: $2.00/hour Donation Case Pay: $175-$225 per donor case, depending on donation type DLSH offers the following benefits to our full time staff: Company paid single dental and vision coverage Medical benefits including HSA (at least 80% employer funded) Dependent Care flex plan Company paid Short Term Disability and Life Insurance Generous holiday and PTO package Requirements: ESSENTIAL FUNCTIONS Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Demonstrates the ability to perform and oversee the eye and tissue donation process to include donor recovery, documentation, shipping and transportation of blood, corneas, and tissue to labs and processors. Completes all required chart work on donors in a thorough, accurate, and timely manner. Follows DLSH SOPs along with adhering to all EBAA, AATB, FDA, and OSHA regulations Maintains regular office hours. Rotates on call assignments. Responsible for tasks such as supplies, cleaning, temperature log changing, autoclaving, and other weekly office duties as assigned by the Recovery Manager. May assist the Recovery Manager in the training of recovery technicians. Maintains Quality Control procedures in regard to the maintenance of all instruments, supplies, and laboratory equipment. Ensures that the actions, labeling and procedures are in compliance with all FDA, EBAA, AATB regulations Notifies the Recovery Manager/AOC on deviations from established operating procedures. Participates in person at all appropriate meetings at DLSH as defined by the Recovery Manager. Must provide outstanding customer service, collaboration and communication skills. Maintains strict confidentiality of all DLSH information. Position could also include the acquisition of birth tissue. Travel is required for this role so applicants must have a valid driver license and be insurable on the auto insurance policy. Must be able to work a flexible work schedule Other duties as assigned EDUCATION & TRAINING REQUIREMENTS Note: Certificates, Licenses and Trainings must be completed at first available training if not already obtained Hepatitis and Covid vaccinations are strongly recommended. Excellent written and oral presentation skills. Valid Driver's License and acceptable driving record as determined by DLSH WORK EXPERIENCE REQUIREMENTS Qualified candidate must demonstrate a positive history of leadership. Individual must have proven ability to align and inspire people to set and reach goals and implement innovative processes and successful programs. Medical and surgical background strongly preferred. ESSENTIAL FUNCTIONS - PHYSICAL & MENTAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Frequently required to stand and walk; occasionally required to sit. Frequently required to reach with hands and arms. Frequently required to talk or hear. Frequently moderate or heavy lifting may be required. Frequently required to bend, twist or climb. Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks. Normal memory, taking into consideration the amount and type of information. Moderate level of complexity for decision making. Normal time pressure of decision making. Frequently work in a laboratory, morgue, hospital, funeral home, and office setting that are clean and well lit. Frequent exposure to communicable diseases and stress. Frequent travel throughout the area is required. COMPETENCIES - To perform this job successfully, the employee will demonstrate the following competencies to perform the essential functions of the position. Oral Communication: Speaks clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions. Written Communication: Writes clearly and concisely with proper grammar and punctuation; edits work; varies writing style to meet specific needs; presents data effectively; able to read and interpret written information. Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Problem Solving: Identifies and resolves problems in a timely manner as well as skillfully gathers and analyze information. Planning and Organization: Prioritizes and plans work activities; uses time efficiently; and develops realistic action plans. Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; and makes timely decisions. Professionalism: Approaches others in a polite and tactful manner; maintains composure and reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments. Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with occasional change, delays, or unexpected events. Leadership: Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives recognition as appropriate. Delegation: Delegates work assignments; gives authority to work independently; sets expectations; and monitors delegated activities. Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project activities. Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. WORK ENVIORNMENT The noise level in the work environment is usually moderate. Dakota Lions Sight & Health has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Team Lead Salary $12 - $13 an hour Our business is growing!! Domino's Pizza is looking for team leads! Earn $12-$13/hr while working with us as a Team Lead. Don't forget about those growth opportunities! Our team leads can become assistant or even general managers through training! We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. Work a flexible schedule and find growth opportunities around every corner! The Super Star we're looking for will possess the following: At least 18 years of age A winning smile, great attitude and customer focused personality Excellent attendance & punctuality Basic math & money skills Ability to work in a fast-paced environment Ability to run a shift 3 times per week Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun, and exciting workplace. Domino's Pizza is the #1 pizza company in the world! With your help we can be number one in every neighborhood! REQUIREMENTS At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry! Qualifications Customer service: 2 years (Preferred) Restaurant: 1 year (Preferred) US work authorization (Preferred) Additional Information If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Report job your information will be kept confidential according to EEO guidelines.

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicatedto the work of health and healing across our broad footprint. Facility: Surgical Tower Location: Sioux Falls, SD Address: 1500 W 22nd St, Sioux Falls, SD 57105, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Job Summary Responsible for providing clinical and administrative leadership to assigned departments to maintain standards of patient care. Responsible for the overall quality of care provided by the organization nursing personnel. Advises medical staff, department leaders, and administrators in matters related to nursing service and strategies. Interprets policies and objectives of nursing service to staff and community groups. Monitors the operations of the nursing staff and ensures compliance with regulations on organizational and governmental standards and practices. Participates in task forces, committees, board meetings, etc. to assist with the overall organizational goals and strategic initiatives. Review and consult on strategic plans in collaboration with leadership and nursing units. Ability to implement and sustain the strategies to support the vision, mission and goals of the organization. Develops trusting relationships with personnel, clinical professionals, other leadership, and inter-professional departments with a professional attitude. Understands and leverages current and potential team capabilities and ability to clarify performance targets and objectives to drive project and process improvement strategies. Knowledge of human resources and personnel management processes; ability to lead, motivate, evaluate and reward personnel at the work place. Qualifications Bachelor's degree in nursing required. Graduate from a nationally accredited nursing program preferred, including, but not limited to, Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). For Rural Health Network facilities only, employees who do not possess a Bachelor's degree in the required field, leadership may consider an educational plan with proven continuous action toward achieving a Bachelor's degree in Nursing within five years of hire into position. Additionally for Rural Health Network facilities, for current employees, leadership may have considered acceptable qualifications and work experience equivalency based on facility size, rural market, and business need, prior to new Sanford education requirements. Minimum of three years clinical experience required. Minimum of two years prior management/leadership experience required. Thorough knowledge of the nursing practice act and standards of nursing care, and a working knowledge of administrative and management techniques. Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state. Obtains and subsequently maintains required department specific competencies and certifications. Certification is encouraged and may be required depending on specialty or service area. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-###-#### or send an email to ...@sanfordhealth.org . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0242095 Job Function: Nursing Featured: No

Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows Proactive communications to keep the staff continuously informed, as well as management aware of successes and challenges Supervise and train direct report employees, including in-office staff and remote trade show employees Manage onboarding and training of new in-office and remote trade show staff members Coaches and develops direct report employees' skill set and knowledge Leverage technology and implement processes to increase efficiencies and reduce costs Monitor and report KPIs and metrics Manage quality and productivity standards Learn and understand the regulatory guidelines of the industry Oversee the accurate and timely submission of paperwork to the Federal Government for review on behalf of our customers Travel to trade show events to provide on-site management, training and support for remote trade show staff Other duties as required to support department operations

Full-time Description The Team Lead (TL) is responsible for all aspects of eye and tissue donation from receiving an authorized, suitable donor referral, through shipping serology samples and tissue, to completion of paperwork in a timely, professional, and efficient manner. The TL supervises the technicians on each case and complete the tissue and eye donation process. The Team Lead works directly with and is supervised by the Tissue Recovery Manager to ensure EBAA, FDA, AATB and other medical standard requirements are followed. In addition to the hourly rate, the following also applies: On Call Pay: $2.00/hour Donation Case Pay: $175-$225 per donor case, depending on donation type DLSH offers the following benefits to our full time staff: Company paid single dental and vision coverage Medical benefits including HSA (at least 80% employer funded) Dependent Care flex plan Company paid Short Term Disability and Life Insurance Generous holiday and PTO package Requirements ESSENTIAL FUNCTIONS Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Demonstrates the ability to perform and oversee the eye and tissue donation process to include donor recovery, documentation, shipping and transportation of blood, corneas, and tissue to labs and processors. Completes all required chart work on donors in a thorough, accurate, and timely manner. Follows DLSH SOPs along with adhering to all EBAA, AATB, FDA, and OSHA regulations Maintains regular office hours. Rotates on call assignments. Responsible for tasks such as supplies, cleaning, temperature log changing, autoclaving, and other weekly office duties as assigned by the Recovery Manager. May assist the Recovery Manager in the training of recovery technicians. Maintains Quality Control procedures in regard to the maintenance of all instruments, supplies, and laboratory equipment. Ensures that the actions, labeling and procedures are in compliance with all FDA, EBAA, AATB regulations Notifies the Recovery Manager/AOC on deviations from established operating procedures. Participates in person at all appropriate meetings at DLSH as defined by the Recovery Manager. Must provide outstanding customer service, collaboration and communication skills. Maintains strict confidentiality of all DLSH information. Position could also include the acquisition of birth tissue. Travel is required for this role so applicants must have a valid driver license and be insurable on the auto insurance policy. Must be able to work a flexible work schedule Other duties as assigned EDUCATION & TRAINING REQUIREMENTS Note: Certificates, Licenses and Trainings must be completed at first available training if not already obtained Hepatitis and Covid vaccinations are strongly recommended. Excellent written and oral presentation skills. Valid Driver's License and acceptable driving record as determined by DLSH WORK EXPERIENCE REQUIREMENTS Qualified candidate must demonstrate a positive history of leadership. Individual must have proven ability to align and inspire people to set and reach goals and implement innovative processes and successful programs. Medical and surgical background strongly preferred. ESSENTIAL FUNCTIONS - PHYSICAL & MENTAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Frequently required to stand and walk; occasionally required to sit. Frequently required to reach with hands and arms. Frequently required to talk or hear. Frequently moderate or heavy lifting may be required. Frequently required to bend, twist or climb. Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks. Normal memory, taking into consideration the amount and type of information. Moderate level of complexity for decision making. Normal time pressure of decision making. Frequently work in a laboratory, morgue, hospital, funeral home, and office setting that are clean and well lit. Frequent exposure to communicable diseases and stress. Frequent travel throughout the area is required. COMPETENCIES - To perform this job successfully, the employee will demonstrate the following competencies to perform the essential functions of the position. Oral Communication: Speaks clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions. Written Communication: Writes clearly and concisely with proper grammar and punctuation; edits work; varies writing style to meet specific needs; presents data effectively; able to read and interpret written information. Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Problem Solving: Identifies and resolves problems in a timely manner as well as skillfully gathers and analyze information. Planning and Organization: Prioritizes and plans work activities; uses time efficiently; and develops realistic action plans. Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; and makes timely decisions. Professionalism: Approaches others in a polite and tactful manner; maintains composure and reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments. Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with occasional change, delays, or unexpected events. Leadership: Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives recognition as appropriate. Delegation: Delegates work assignments; gives authority to work independently; sets expectations; and monitors delegated activities. Project Management: Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project activities. Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. WORK ENVIORNMENT The noise level in the work environment is usually moderate. Dakota Lions Sight & Health has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.