Service Supervisor jobs in Smyrna, GA

The Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team, coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates Essential Functions Operational Excellence • Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed. • Identifies and resolves equipment issues • Identifies and assists in implementing process improvements or new processes launched from corporate • Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks • Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates • Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries Team Leadership • Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations • Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback • Conducts team huddle, including safety topics, upcoming events and demand for the day • Works with associates to build a work environment of engagement and inclusion • Makes recommendations in the candidate selection process for nonexempt roles • Helps associates on the team transition through change • Leads the onboarding and training process for associates • Communicates and builds partnerships with cross functional teams Manager-on-Duty (as scheduled) • Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment • Regularly walks the branch, observing associates working safely and meeting production guidelines • Responsible for executing opening and closing procedures • Validates associates are working safe and free of clutter • Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders Requirements: • Bachelor's degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field (or equivalent experience in distribution center/warehouse operations or related area) • Minimum of 6 months experience providing direction or supervision to teams (with or without direct report responsibility) and providing feedback • Experience supporting or participating in the process of training, mentoring, and developing associates • Basic math and reading comprehension skills • Basic computer skills, including working knowledge of Microsoft Office • Proven record of complying with safety requirements Preferences: • Experience building a culture of safety among subordinates and peers • Experience working with and communicating to next level leadership • Experience with software applications such as Microsoft Office and/or a Warehouse Management System • Bi-lingual skills, if applicable to the facility

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the Service Manager, you will lead the Technicians and Supervisors in the daily service operations of the store. This position is responsible for providing a safe workplace and developing a “Safety First” culture. The Service Manager position is responsible for hiring and developing employees as well as addressing employee issues. This position will be fully responsible for the financial performance of the assigned store(s) and cost centers. As such, it will fall on the Service Manager to create an operating budget, control costs, build loyal customers, meet financial objectives, and establish good employee relations. The Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following. Additionally the Service Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments and OEM representatives. Primary Responsibilities: Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner. Responsible for the daily operation of the branch location, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations. Direct various staff members in the performance of their store-related positions. Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed. Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy. Plan and establish systems to control expenses. Monitor inventory levels of exchange components to assure customer needs can be met on a timely basis. Assist customers in the resolution of complaints regarding parts and service. Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Prepare annual operating budgets. Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations. Maintain company operating facilities in clean, orderly, and safe condition. Establish an atmosphere of customer service throughout the facility. Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records. Administer Parts and Service strategies for promotions and products Supervise Daily Workflow (workload, resources, and equipment processes). Support and communicate regularly with the Sales Teams Oversee/assist in the collection of accounts receivable. Accountable for monthly reports, including filing all injury reports. Conduct monthly meetings (safety, financials and current company information) Establish and communicate Branch goals. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you. Education/Experience: High school diploma or equivalent preferred. Required Qualifications/Skills: Minimum of 3 to 5 years of experience. Possess the necessary problem-solving skills to meet the needs of our customers and employees. Excellent people skills with customer service experience. Excellent organizational and communication skills. Preferred Qualifications/Skills: Specific industry experienced desired or an equivalent college degree. Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

Customer Care Manager - Capital Equipment / Packaging Machinery An international leader in industrial equipment solutions is seeking a Customer Care Manager to support its growing After Sales operations. This role is critical in managing customer requests related to technical issues, emergencies, and troubleshooting, ensuring high levels of responsiveness and service throughout the equipment lifecycle. As the key interface between customers and internal technical teams, you'll coordinate interventions, follow up on service delivery, and ensure customer satisfaction-always with a strong focus on Health, Safety, Security & Environment (HSS&E). Key Responsibilities: Handle and prioritize incoming customer calls, assess technical needs, and coordinate appropriate support actions Manage service requests from creation to resolution, working closely with Planning and Product Support teams Track non-conformities and lead resolution processes, ensuring clear communication with the customer Support field service engineers during onsite interventions Ensure accurate and timely creation of sales and service orders Deliver technical reports and coordinate audits (diagnostic visits, ECO audits, line audits) Organize preventive maintenance and emergency interventions Oversee warranty cases and ensure procedural compliance by all team members Maintain ongoing communication with Supply Chain, Sales, and Marketing teams Profile & Experience: Bachelor's degree or equivalent; business or technical education is a plus Fluent in English; knowledge of Italian or French is a strong asset 5+ years' experience in After Sales or production environments within capital equipment or packaging sectors Strong technical knowledge of production equipment or complete line systems Customer-focused with excellent communication, problem-solving, and organizational skills Able to manage multiple priorities and work autonomously in a dynamic environment

Job DescriptionDescription: Bolton Heating, Air & Fireplaces in Sugar Hill, GA is looking to hire a full-time HVAC Sales and Service Manager to oversee our HVAC maintenance, installation, and sales teams. This is a leadership role responsible for technical training, sales development, and customer relationship management. Are you looking for the right company to build a successful, long-term career with? Would you like to work for an established company in a friendly and supportive work environment where you can grow professionally? If so, read on! This HVAC Service manager position comes with a competitive salary of $80k+ based on experience. We also provide excellent benefits that include a SIMPLE IRA (100% employee-owned from day one and we match contributions up to 3%), 100% Premium Covered Anthem Healthcare Plan, paid holidays, safety bonuses, spiffs for maintenance contracts and other items, and up to three weeks of paid vacation based on length of service. If this sounds like the right opportunity for you, fill out our initial 3-minute, mobile-friendly application today! ABOUT BOLTON HEATING, AIR, & FIREPLACES At Bolton Heating, we do more than just ensure our customers' HVAC equipment always runs smoothly we focus on making homes truly comfortable. We offer personalized care, dependable services, enhanced energy efficiency, and, most importantly, peace of mind. Since 1983, residents have placed their trust in our name, our services, and the dependability of our products. In fact, it's our commitment to our clients that lit a fire under us, motivating us to use our decades of industry experience to offer a whole new line of products and services. So, in spring 2005, our full-service grill, gaslighting, and fireplace store was born in Atlanta, Georgia: Peachtree Comfort Gallery (now just Bolton Heating, Air, & Fireplaces). We know we wouldn't be able to help Greater Atlanta homeowners attain the comfort and savings they crave without our hardworking team. Therefore, we offer competitive compensation, excellent benefits, and a great work environment that people want to be a part of. Here at Bolton, we truly value our team members, so no one is just a number to us. Requirements: QUALIFICATIONS FOR AN HVAC SALES AND SERVICE MANAGER At least 5 years of experience in customer service Knowledge of HVAC systems strong written and verbal communication skills Valid driver's license and a clean driving record Ability to pass a background check and drug test Manage team schedule to meet ongoing customer demand and seasonal spikes Must be willing to adapt to company processes and procedures Managing staff to meet goals is a must Are you a natural leader looking to grow within an organization? Do you have great communication skills including the ability to explain the features and benefits of our heating and cooling solutions? Are you motivated to learn and understand the technology of HVAC systems as they continue to evolve? Can you address customers' needs by being precise and thorough? Are you a great problem solver? Are you attentive to detail and have the ability to manage your time effectively? Do you present yourself professionally? If so, you may be the right HVAC Service Manager to join our team! Apply today!

Job Description T. Madden & Associates, P.C. is in search of a highly talented Senior Litigation Attorney to join our expanding personal injury practice in Decatur, GA. This role presents an exceptional opportunity for a motivated attorney who excels in a collaborative POD framework, driving earnings through performance-based bonuses without the traditional HR, overhead costs, or facility management responsibilities. In addition to a generous base salary, the total compensation package offers significant earning potential (origination bonus + added incentive pay based on the cases you’ve successfully settled/litigated to conclusion). High achievers can earn $500,000+ with client origination and case resolution incentive pay! Regular compensation reviews ensure competitiveness with the market. Join TMAPC for an opportunity to earn without limits! Benefits Health, Vision, Dental, Life, and Short-Term Disability Insurance, 401(k) plan with employer matching, numerous bonus opportunities, partnership track available, flexibility to work at either the Decatur or Jonesboro office. The Ideal Candidate We seek an attorney with a solid background in plaintiff personal injury litigation, including: Trial Expertise – Extensive experience leading trials as first or second chair Trial Preparation & Motion Practice – Proficient in preparing cases for trial and handling intricate motions Leadership & Guidance – Capable of overseeing and nurturing paralegals, case managers, and staff Decision-Making & Forward-Thinking – Independent thought leader to propel the litigation team forward This position offers significant earning potential beyond a competitive base salary, with high performance leading to substantial bonuses. For the right candidate, the opportunity for partnership, including equity partnership, is within reach. Why Choose T. Madden & Associates? Beyond financial incentives, this role offers a chance to work in an environment where legal excellence intersects with community advocacy. Our firm provides top-notch representation to injured clients right in their local communities, eliminating the need to seek legal services in high-profile areas like Buckhead. Your success will be measured by your ability to manage complex personal injury cases efficiently, attract and retain clients, lead and guide a team of proficient paralegals and case managers with multiple offices, including our new downtown Decatur location. We aim to make your hard work more accessible. Qualifications We're seeking a litigator who has successfully taken at least 5 personal injury cases to jury trial. If you thrive in an environment of continuous innovation and find genuine fulfillment in client-focused work, you'll fit right in. Our firm offers the sophisticated technology and resources of a large firm, combined with the camaraderie and flexibility of a smaller team. All candidates will undergo a background and reference check. Compensation: $200,000 - $225,000 plus incentives Responsibilities: Join our lively team and advocate for personal injury clients from start to finish, guiding their cases through every phase of litigation. This role offers the opportunity to shape case strategies, lead and mentor a talented team of legal professionals, and directly impact the lives of clients. Your dedication to achieving optimal outcomes, whether through skillful negotiation or compelling courtroom advocacy, will be key to your success. Develop strategic case plans and cultivate a high-performing legal team, making a tangible difference in clients' lives. Oversee a dedicated POD, including domestic and international team members, managing a robust caseload and maximizing earning potential through strong performance. Qualifications: Bachelor’s degree with a law degree from an accredited law school, such as a JD, LLM, or JSD. Membership in The State Bar of Georgia is required; additional bar memberships would be advantageous. A minimum of five(5) 1st or 2nd chair jury trials in personal injury should have been handled, along with experience in bench trials, appellate work, motions, mediation, and arbitration. Strong written and oral communication skills – a writing sample is required, and experience with appellate briefs or similar documents is preferred. Proficiency in research, drafting, and negotiating is a must. The candidate should demonstrate the ability to work effectively both independently and as part of a team. A strong fighting spirit and dedication to advocating for optimal results in litigation are crucial. Proven track record of handling all phases of personal injury litigation, from intake to trial. About Company T. Madden & Associates P.C. (“TMAPC” or the “Firm”) is a personal injury law firm based in Atlanta, Decatur, and Jonesboro, Georgia. TMAPC specializes in personal injury cases, including motor vehicle and trucking accidents, catastrophic injury, and wrongful death. We are a diverse and dedicated team committed to providing exceptional legal services to clients while fostering a positive and collaborative work environment for our team.

VICTIM SERVICES SUPERVISOR SG CLASSIFICATION TITLE: VICTIM SERVICES SUPERVISOR PURPOSE OF CLASSIFICATION Plans, develops, supervises, and implements the Victim Witness Assistance Program in the District Attorney's Office and to ensure that victims of felony crimes are treated with respect and dignity and that they are notified of their rights, that they receive emotional support throughout the criminal justice process, and to serve as a liaison between the victim and the investigators and prosecutors in the District Attorney's Office. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Develops and manages the Victim Witness Assistant Program in accordance with the community's needs. Recruits, interviews, and hires professional support staff; trains, develops, supervises, directs, and evaluates employees, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals; plans and schedules employees' work; counsels and coaches program employees; provides training opportunities on victimization and victimization issues for staff; provides leadership to employees; enters time sheets into the computer; maintains files on employees for evaluations; recruits, trains, and supervises volunteers. Develops and applies policies, guidelines, and protocols. Assists victims during the criminal justice process, educates victims about the criminal process, develops and implements courtroom orientations with victims, particularly children, assists victims in completing Victim Impact Statements and Victim Compensation Applications. Provides telephone advocacy, face-to-face advocacy, crisis counseling services; providing information and advocacy concerning case status. Attends hearings with victims for emotional support; bond, grand jury, trial, etc. Makes follow-up contacts with victims via telephone or mail; provides referrals to community resources. Discusses cases with investigators and prosecutors; assists investigators and prosecutors with interviews; serves as liaison between victims, Investigators, and Assistant District Attorneys. Manages caseload and maintains records with regards to caseload. Coordinates with community and criminal justice agencies to provide effective service to victims. Attends training seminars to keep abreast of current trends in victim assistant, victim related issues. Conducts community education presentations regarding victim issues and program promotion; conducts presentations to organizations, clubs, and agencies; speaks at VWAP training seminars; manages meeting in Victim Witness Assistance Program, problems solving, and information sharing. Attends meetings, holds memberships, and participates on relevant task force committees and victim advocacy organizations; serves on advisory boards, commissions, and task forces. Prepares and submits budget for approval; maintains budget control; approves all expenditures of project funds; reviews budget monthly. Maintains records and compiles statistical reports on victims served by type of crime and by demographics to assess needs and justify financial support. Identifies and secures additional funding source for the Victim Witness Assistance Program; applies for and prepares grant proposals; maintains and administers grants; prepares grant expense reports and submits appropriate documentation for funding reimbursement; supervises other employees with grant writing. Develops, implements, and maintains current program brochures and other literature to educate victims about the criminal justice process and crimes; develops public awareness of the services and programs available. Provides information and advocacy regarding temporary protective orders. Assists victims following case disposition. Provides assistance, information, and advocacy to victims and their family members regarding requesting notification from Sheriff's Department, Board of Pardons and Paroles, and the Department of Corrections. Distributes, collects, and interprets program evaluation surveys. ADDITIONAL FUNCTIONS Reads court calendars and contacts victims with case status. Provide creditor, landlord, and employer intervention. Answer the telephone. Performs other related duties as required. MINIMUM QUALIFICATIONS Bachelor's degree in psychology, sociology, criminal justice, social work, or closely related field; supplemented by three (3) years previous experience and/or training that includes victim services, crisis intervention, criminal justice, social services, program management, and supervisory work; or any equivalent combination of education, training, and experience. Must possess and maintain a valid Georgia driver's license. ADA COMPLIANCE Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions. Clayton County, Georgia is an Equal Opportunity employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities, and encourages both prospective and current employees to discuss potential accommodations with the employer. To download a copy of this job description click here. Position : 611 Type : INTERNAL & EXTERNAL Location : SOLICITOR GENERAL Posting Start : 03/14/2025 Posting End : 12/31/9999 SALARY RANGE: $49,986.88-$70,781.05

JOIN A LEADING HEALTHCARE COMPANY Are you ready for the next step in your career? Do you want to work for a company with opportunities for growth and development where you can share your innovative ideas? Then Curant Health is looking for you! We are committed to improving the lives of the patients we serve through a holistic, high touch patient care and medication management program. Our Medication Care Management programs and protocols are proven to improve outcomes while reducing overall healthcare costs for all of our patients, especially those with chronic health conditions. Curant Health is searching for a Clinical Services Support Team Supervisor to join its team in Smyrna, GA. This position is primarily responsible for supervising a clinical support staff within a healthcare call center environment. The role focuses on managing scheduling, timekeeping, and staff performance while ensuring a high standard of clinical service delivery. The ideal candidate will bring proven experience in a hybrid call center environment, strong knowledge of CMS Stars and HEDIS quality measures, and proficiency in pharmacology, including obtaining accurate medication histories. Responsibilities Develop and manage daily and long-term staffing schedules to ensure adequate coverage. Coordinate time-off requests, shift swaps, and real-time adjustments due to call-outs or changes in volume. Ensure staff adherence to attendance, punctuality, and timekeeping policies. Oversee and approve staff time cards, ensuring accuracy and timely submission. Work with Human Resources and Payroll to resolve discrepancies. Monitor labor costs, overtime, and efficiency metrics. Assist Clinical Support Team Leads to ensure clinical calls, documentation, and patient interactions meet compliance, safety, and quality standards. Assist with initiatives tied to CMS Stars and HEDIS measures, working closely with quality teams to track and improve key performance indicators. Oversee or assist staff in obtaining comprehensive and accurate medication histories from patients. Support medication reconciliation workflows and collaborate with pharmacists and provided as needed. Assist in completion of medication histories as needed to ensure timely completion of medication reconciliation tasks. Assist Clinical Services Manager with regular performance reviews, address performance issues, and recognize achievements. Ensure all team members comply with HIPAA, clinical protocols, and call center standards. Qualifications Associate's degree in Nursing (LPN) required Medical Assistant or Pharmacy Technician certification additionally preferred but not required Minimum of two years of supervisory experience in healthcare call center or clinical operations setting Hands-on experience obtaining medication histories and knowledge of pharmacology Familiarity with CMS starts and HEIDIS quality programs strongly preferred Leadership and team-building abilities in a virtual/hybrid work setting Excellent organizational and communication skills Proficiency with EHRs, medication management systems, and call center software Strong knowledge of medications, therapeutic classes, and drug safety. English/Spanish bilingual preferred. Why Work for Us? We offer competitive pay, paid holidays, benefits, paid time off and a work/life balance. Not only that, but we also offer paid parental leave, recognition programs, promotion opportunities, a comprehensive training program to enhance your career, and employee prescription discounts. Our Core Values consist of ICARE; Integrity, Communication, Accountability, Relationships and Excellence, and we take pride in you embodying those traits. Curant Health is an equal opportunity employer.

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

Basic Function: To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties. Principle Responsibilities: The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned. Essential Functions: Provides service to residents in a prompt and professional manner. Establishes daily work schedules for maintenance staff. Follows-up on work assignments for efficient, thorough completion. Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers. Makes regular inspections of the community. Notifies management of maintenance problems and recommended solutions. Assists in the preparation of all maintenance-related records. Meets with Community Manager daily to report on status of all scheduled work. Assists with move-in and move-out procedures. Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers). Keeps workshop or utility room clean, orderly and safe. Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment. Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor. Responsible for interior painting of buildings and amenities. Approves: Expenditures within the guidelines of the approved budget. Routine service and repair to apartments or common areas. Develops, Reviews, and/or Submits to Community Manager for Review and Approval: Expenditures in excess of the approved budget. Renovation dealing with structural changes to the community. Special projects. Expenditures for normal service and repairs in excess of the approved budget. Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Manages work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move- ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develops corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

MINIMUM EDUCATION REQUIRED: High school diploma or equivalent. MINIMUM EXPERIENCE REQUIRED: Three years of experience in food production/operations within healthcare, education, dining, or related field required. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: SERV Safe certification required. ADDITIONAL QUALIFICATIONS: Associates degree in Culinary Arts or Hospitality preferred. Certified Dietary Manager preferred. Two years of previous leadership experience preferred. RESPONSIBLE FOR\: Organizing and monitoring all activities related to the food services operations. Assists in the development and implementation of departmental objectives, standards, policies, and procedures, related to DNV, GSDOH and other regulatory agencies. Monitors and evaluates staff performance, communicates new principles and processes in practical application, and recommends appropriate training. Develops and implements educational programs and tools for food services staff. Supervising the food service functions in the hospital cafeteria and all cash accounting systems through management of the planning, preparation and sanitation activities.

The Laboratory Services Superisor performs a variety of tasks and functions associated with the appropriate day-to-day operations of the Quality Laboratories and supervises the performance of a variety of tasks within the division. Ensure strong GMP environment within a very dynamic and changing manufacturing/quality environment. Achieve compliance ready state of each laboratory area. Serve as main point of contact for Laboratory Services. This includes but is not limited to the coordination of training, new and incumbent employees on equipment, documentation, product control, product handling, storage, serological duties, chemistries and any other task associated with making sure the products reach the customers. Assist with review and approving of test data, preparing validation documents, writing, reviewing and creating SOPs and OJTs. Overseeing and assisting with special projects. Qualifications Minimum Knowledge & Experience: Bachelor's degree (BS/BA) from four-year college or university; or equivalent combination of education and experience. Bachelor's degree in Science discipline, required MT (ASCP) or equivalent, prefer SBB certification 5-7 years of experience in Blood Banking, preferred 3 years of experience in a highly regulated/GMP environment, preferred Lean Six Sigma and/or continuous improvement experience, preferred Ability to read, analyza and interpret the most complex documents. Ability to respond effectively to the highest level of inquires or complaints. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of tests relialibility and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. Skills & Capabilities: Creates legible, complete, and accurate records according to procedure/work- instruction-defined protocols, time frames and according to Current Good Manufacturing Procedures (cGMP's). Follows applicable laboratory SOPs, OSHA regulations and cGMP regulations (i.e. Chemical hazards and blood borne pathogens), applicable laboratory OSHA regulations with respect to chemical hazards, blood-borne pathogens, etc. Understands FDA and ISO standards applicable to the department and consequences of nonconformance. Understands source, composition and characteristics of products and associated chemical and biosafety hazards. Maintains a polite, helpful, and professional manner with employees within the department and outside of the department.

Job Description Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Overhead Door Company of Atlanta™ a DH Pace Company, Inc., in Peachtree Corners, Georgia aspires to hire a Service Supervisor who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer's satisfaction. If you have experience dispatching or scheduling, this role might appeal to you! Primary job functions: Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets Run, review and manage department reports to ensure department is meeting customer expectations and commitments. Assist with billing paperwork and meeting customer billing document requirements Create and maintain service tickets to ensure service dates are met. Work with estimating team to provide service quotes when required. Provide assistance to field techs with technical/mechanical troubleshooting/problem solving Provide accurate work orders and picking lists to the warehouse for inventory pulling Other responsibilities as assigned Qualifications: Experience using Microsoft Office Suite is a plus but not required. Experience in the door industry is a plus but not required. Experience in a dispatch or other high volume administration field is a plus but not required. Must have excellent communication skills and focused on customer service. Must have good time management skills, be organized, and have the ability to multi-task. Represent the company in a professional manner Bachelor's degree is preferred but not required Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver’s License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

Basic Function: To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties. Principle Responsibilities: The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned. Essential Functions: Provides service to residents in a prompt and professional manner. Establishes daily work schedules for maintenance staff. Follows-up on work assignments for efficient, thorough completion. Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers. Makes regular inspections of the community. Notifies management of maintenance problems and recommended solutions. Assists in the preparation of all maintenance-related records. Meets with Community Manager daily to report on status of all scheduled work. Assists with move-in and move-out procedures. Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers). Keeps workshop or utility room clean, orderly and safe. Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment. Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor. Responsible for interior painting of buildings and amenities. Approves: Expenditures within the guidelines of the approved budget. Routine service and repair to apartments or common areas. Develops, Reviews, and/or Submits to Community Manager for Review and Approval: Expenditures in excess of the approved budget. Renovation dealing with structural changes to the community. Special projects. Expenditures for normal service and repairs in excess of the approved budget. Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer's warranty guidelines. Primary Responsibilities: Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings. Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient. Evaluate repairs throughout the repair process to ensure the customer receives a quality repair. Work with lead techs to set expectations to insure customer commitments are kept. Inspect repairs to ensure repair quality, daily and at completion. Reviews work orders as needed with CSR and service coordinator. Evaluate and determine warranty, policy, and rework decisions on repairs. Communicate with specialty shops to maintain timelines and customer expectations. Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline. Handle personnel issues to include verbal and written reprimand where required. Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed < 3 days of last labor. Order shop supplies and necessary tooling. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience or an equivalent degree Required Qualifications/Skills: Minimum of 3 to 5 years of industry experience Prior supervisory experience Possess the necessary problem solving skills to meet the needs of our customers and employees Excellent people skills with customer service experience Excellent organizational and communication skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

Basic Function: To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists in all aspects of the community's maintenance, including grounds, custodial, preventive, corrective, deferred and emergency maintenance. Assists Community Manager in performing his or her duties. Principle Responsibilities: The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Service Supervisor. Other duties may be assigned. Essential Functions: Provides service to residents in a prompt and professional manner. Establishes daily work schedules for maintenance staff. Follows-up on work assignments for efficient, thorough completion. Establishes emergency maintenance on-call schedule, posts and distributes emergency telephone numbers. Makes regular inspections of the community. Notifies management of maintenance problems and recommended solutions. Assists in the preparation of all maintenance-related records. Meets with Community Manager daily to report on status of all scheduled work. Assists with move-in and move-out procedures. Maintains updated preventive maintenance information (e.g., location of extra parts for appliances, equipment serial numbers, and service telephone numbers). Keeps workshop or utility room clean, orderly and safe. Utilizes a preventive maintenance program to minimize cost of maintenance and down time of equipment and maintains an adequate inventory of all parts, tools and equipment. Obtains competitive pricing on purchases, maintains control through purchase orders, and oversees contract labor. Responsible for interior painting of buildings and amenities. Approves: Expenditures within the guidelines of the approved budget. Routine service and repair to apartments or common areas. Develops, Reviews, and/or Submits to Community Manager for Review and Approval: Expenditures in excess of the approved budget. Renovation dealing with structural changes to the community. Special projects. Expenditures for normal service and repairs in excess of the approved budget. Requirements Education, Training, and Experience: Fifth year college or university program certificate; or four years in a service position at an apartment community and/or training; or equivalent combination of education and experience. EPA certification - Universal Level; HVAC certification required. Abilities and Aptitudes: Must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Must be results orientated and self-starter. Organization skills and attention to detail are essential. Must be mechanically inclined. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific Skills: Knowledge of bookkeeping, business math, accounting, management and marketing. Must be computer literate and be able to use office equipment, including typewriter and calculator. Knowledge of plumbing, heating, air conditioning, construction and electrical. Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps. Length of Training Curve: Three to six months. Output: Position is evaluated by ability to: Complete service orders in a timely fashion. Control maintenance costs. Supervise outside contractors and other maintenance personnel. Maintain positive relations with community residents and other Associates. Supervision: Position is supervised by the Community Manager who assesses and evaluates performance.

Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a Heavy Equipment Service Supervisor, you are responsible for the productivity of technicians and satisfaction of service customers. This position is responsible for creating and promoting a safe working environment for technicians and will always make safety the first priority. This supervisor will spend the majority of their time supporting, growing and holding technicians accountable. This person will be expected to own financial performance for their area of responsibility and follow standards to create an efficient and quality service offering. Additionally, the Service Supervisor must address employee and customer concerns quickly to resolve issues. This person will need to be capable of analyzing metrics daily to insure work is flowing in a productive manner and objectives are being met. Lastly, the Service Supervisor is expected to maintain current product knowledge and policy procedure to insure the product is supported as intended by the manufacturer's warranty guidelines. Primary Responsibilities: Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings. Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient. Evaluate repairs throughout the repair process to ensure the customer receives a quality repair. Work with lead techs to set expectations to insure customer commitments are kept. Inspect repairs to ensure repair quality, daily and at completion. Reviews work orders as needed with CSR and service coordinator Evaluate and determine warranty, policy, and rework decisions on repairs Communicate with specialty shops to maintain timelines and customer expectations Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline Handle personnel issues to include verbal and written reprimand where required Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed < 3 days of last labor Order shop supplies and necessary tooling Manage shop porter, review work performed and assign new tasks as needed Manage yard coordinator, review, and inspect to ensure processes are being followed Manage wash bay tech, review, and inspect to ensure processes are being followed Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a strong mechanical aptitude and prior supervisory experience. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience or an equivalent degree Required Qualifications/Skills: Minimum of 3 to 5 years of industry experience Prior supervisory experience Possess the necessary problem solving skills to meet the needs of our customers and employees Excellent people skills with customer service experience Excellent organizational and communication skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities