Team Summary: The Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting ByteDancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance. Destination services include: - Home rental service: Assist with finding housing options, negotiating lease terms. - Settling-in service: Assist with bank account opening, utilities set up, etc. - Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting. - School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc. Responsibilities: - Responsible for overseeing the landing destination services in all countries in the AMS region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes. - Assign cases in the AMS region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc. - As a key point of contact, deal directly with employees and stakeholders on escalations or complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees. - Monitor and manage vendor spending by reviewing invoices and ensuring a cost-efficient approach is taken. - Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness. - Responsible for employee experience improvement, which involves building and updating the knowledge base for all AMS countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals. - Driving global projects to create efficiencies for the team and stakeholders
Minimum Qualifications: - Bachelor's degree or higher in a relevant field. - 5+ years of experience in vendor management and driving global projects - Proficiency in English and Mandarin is required, as this role will support employees relocating from China to the U.S. and ensure smooth communication throughout the transition. Preferred Qualifications: - Strong communication and problem-solving skills, a high level of resilience, and the ability to adapt according to business development needs. - Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
$116k-200k yearly est. 8d ago
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Senior Oracle Services Leader: Q2R & ERP for TMT
Ernst & Young Oman 4.7
Service supervisor job in San Francisco, CA
A leading consulting firm is seeking a Senior Manager in Oracle Services to lead engagements in the Technology, Media, and Telecommunications sectors. The candidate will oversee project management activities, ensuring high-quality delivery while engaging with clients to solve complex business challenges. A minimum of 8 years of experience, strong foundation in solution architecture, and the ability to manage cross-functional teams are essential. The role combines leadership, innovation, and client interaction in a dynamic and evolving environment.
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$61k-94k yearly est. 1d ago
Senior Service Design Lead - Cross-Team Impact
Monograph
Service supervisor job in San Francisco, CA
A leading people platform in San Francisco is seeking a Senior Staff Service Designer to lead service design efforts that elevate the experience for small businesses and their employees. The ideal candidate will have over 8 years of experience in service design, a strong tech background, and a passion for advocacy of user-centered approaches. Responsibilities include leading design processes, influencing strategic initiatives, and collaborating across teams to create impactful service experiences. This role offers competitive compensation packages, emphasizing equity-based rewards.
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$53k-100k yearly est. 3d ago
Service & Operation Manager
Redmint
Service supervisor job in San Francisco, CA
Redmint is a San Francisco-based wellness company dedicated to helping people achieve balance, vitality, and long-term well-being. Our offerings include holistic services such as acupuncture, massage therapy, facial treatments, sound therapy, and modern innovation of wellness technology such as frequency healing, sound & color meditation and LED light therapy
Redmint mission is to combine the wisdom of traditional healing practices with modern wellness solutions. This integrated approach supports health from the inside out - restoring harmony, enhancing resilience, and encouraging sustainable self-care.
With urban wellness sanctuaries across San Francisco, Redmint is both a destination for clients seeking rejuvenation and a workplace where dedicated professionals can grow, contribute, and make a meaningful impact. Visit *************** for more information.
Position Summary
Service & Operation Manager
The Service & Operations Manager is responsible for ensuring that every service delivered across the wellness center meets the highest standards of quality, consistency, and refinement. This role leads service excellence across all departments, manages practitioners and department leads, optimizes scheduling and operational flow to reduce administrative friction, and provides ongoing training, guidance, and support to the practitioner team.
This position plays a critical leadership role in translating Redmint's service philosophy into daily practice-ensuring protocols are upheld, practitioners are supported, and the guest experience is exceptional, seamless, and consistent across locations.
Duties and Responsibilities:
Service Excellence & Quality Control
Own and uphold service excellence standards across all departments, ensuring each treatment is delivered with consistency, refinement, and high quality.
Develop, refine, document, and enforce treatment protocols, service standards, and SOPs in alignment with company values and clinical best practices.
Conduct regular service observations, audits, and reviews to ensure continuous refinement and improvement of services and protocols.
Work with operation and leadership team to evolve service offerings based on feedback, outcomes, and brand direction.
Department & Practitioners Management
Support the recruitment, onboarding and integration process for practitioners, including practical interviews, scheduling setup, systems access, and workflow orientation.
Manage service departments and practitioners', providing leadership, accountability, and performance guidance.
Support practitioner success through coaching, feedback, and professional development, fostering confidence, skill growth, and consistency.
Work HR and other managers to ensure staffing levels, service readiness, and operational needs are met.
Address practitioner performance issues, service deviations, or workflow challenges with clarity and professionalism.
Training, Support & Team Development
Design and implement training programs for new and existing practitioners focused on protocols, service excellence, and guest experience.
Serve as a key support resource for practitioners-answering questions, troubleshooting challenges, and ensuring operational clarity.
Foster a culture of learning, accountability, and service pride across all departments.
Client Experience & Continuous Improvement
Ensure client concerns related to service quality are addressed promptly, thoughtfully, and professionally.
Analyze client feedback and service data to identify trends and opportunities for improvement.
Partner with leadership to implement improvements that elevate both the guest and practitioner experience.
General Operations Support
Ensure treatment spaces, equipment, and facilities support optimal service delivery.
Collaborate on special projects and initiatives as assigned by CEO office
Assist in advancing operational excellence across the organization.
Assist in appointment flow, room utilization, and schedule design to reduce administrative burden and maximize practitioner efficiency as needed.
Continuously assess and refine scheduling systems, templates, and workflows to improve service delivery
Qualifications & Experiences
Minimum 5+ years of management experience in a wellness center, spa, hospitality, or service-driven environment.
Possess the mindset to create impactful client experiences with profound results; Customer-focused with a commitment to delivering top-quality holistic healing service.
Demonstrated experience managing practitioners, departments, or multidisciplinary team
Quick learner, organized and strong attention to details
Strong understanding of service quality standards, protocol development, and training.
Proven ability to balance operational efficiency with elevated guest experience.
Exceptional communication, coaching, and problem-solving skills.
Highly organized, detail-oriented, and systems-minded.
Proficiency with operations and scheduling platforms; Mindbody experience strongly preferred.
Bachelor's degree required.
San Francisco or Bay Area familiarity strongly preferred.
Willingness to work one weekend day and selected holidays.
Other job details
· Full time exempt employee.
· Market rate compensation with health benefit and performance bonuses
$91k-162k yearly est. 2d ago
Critical Environment Services Director
Jones Lang Lasalle Incorporated 4.8
Service supervisor job in San Francisco, CA
**Executive Director, Critical Environment Services****Location:** San Francisco Bay Area We are seeking an Executive Director of Critical Environment Services to lead our global critical environment operations across technology sector clients and 11M sq feet of managed lab spaces. This senior leadership role will oversee the comprehensive strategy, planning, and operations of mission-critical facilities including labs, cleanrooms, research environments, and specialized manufacturing spaces. The successful candidate will establish and lead our Specialized Response Team (SRT) program while driving operational excellence across design, construction, maintenance, and client service delivery.**Key Responsibilities:** Develop enterprise-wide strategy for critical environment services across all accounts, establishing performance standards, best practices, and governance frameworks that account teams must follow Institute standardized processes, procedures, and performance metrics for critical environment operations that account teams will implement Optimize resource deployment and investment priorities across the critical environment portfolio to maximize client value and operational efficiency Create and implement the SRT designation and certification program, mandating that all accounts with critical environments maintain at least one SRT-certified specialist with advanced training in mission-critical systems Define competency requirements and training standards for critical environment professionals, ensuring consistent expertise levels Provide strategic oversight across multiple client accounts, ensuring consistent service delivery standards and compliance with established protocols while empowering local teams to execute; provide direct support and enhanced involvement for accounts without dedicated critical environment resources Support the identification, training and growth of on-account specialists to uplevel their skills and knowledge through a consultative approach ensuring each account team is ready to meet the challenges within their portfolio of sites Establish KPIs, scorecards, and performance benchmarks for critical environment operations, monitoring account-level execution against platform standards Partner with FM, Engineering, Technical Services, HSSE, and other business partners to ensure integrated service delivery across all accounts with critical environments Cross-platform collaboration to drive consistent service excellence and knowledge sharing across the organization **Qualifications:** 15+ years progressive leadership experience in critical infrastructure and facility operations within technology sector Experience with regulatory compliance frameworks and industry standards Knowledge of predictive maintenance technologies and asset management systems Semiconductor industry experience Experience with RCM frameworks and failure mode analysis Global operations experience in key technology markets Crisis management and emergency response experience At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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$112k-188k yearly est. 4d ago
Senior Wealth Planner & Team Leader
Mariner Holdings
Service supervisor job in San Jose, CA
A national financial services firm in San Jose is seeking a Senior Wealth Advisor to lead a wealth management team. The successful candidate will create comprehensive wealth plans and manage high-net-worth clients. Responsibilities include cultivating client relationships, leading meetings, and mentoring team members. Candidates must have over 10 years of relevant experience and hold a Series 65, CFP or CFA designation. This full-time position offers a dynamic work environment, with a strong focus on professional growth and team development.
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$117k-172k yearly est. 1d ago
Construction Management (CM) NorCal Team Lead
Kennedy Jenks 4.1
Service supervisor job in San Francisco, CA
Posted Tuesday, December 9, 2025 at 11:00 AM
Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering and environmental consulting services today, with a focus on innovation and sustainability. Using new advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, and award-winning water reuse projects. We are known for our dedication to industry-leading client service and tailored solutions.
Kennedy Jenks is seeking a dynamic Construction Management (CM) North Bay Area Team Lead with strong local client relationships, an established resume and reputation, team building and leadership capabilities, and business leadership skills to grow our thriving public and private sector water and wastewater practice throughout the California Bay Area and Sacramento. This senior role is an essential part of our growth as we continue to provide quality solutions to our trusted clients. You will be part of a dynamic and successful construction management practice involved in exciting and meaningful project work throughout our local footprint.
Key Responsibilities:
Engage the marketplace to identify new clients and projects, and collaborate with and enhance our established team to pursue and win those opportunities
Leverage existing municipal and industry relationships, and KJ's local and national project resumes, to expand service offerings
Utilize relationships, personal resume, and strategic planning skills to pursue and win work
Build, lead, and motivate teams to provide construction management services
Manage projects as part of a seller-doer model
Coordinate marketing pursuits with local operations and marketing leads
Collaborate with Southern California CM lead for strategic hiring and staff development
Lead strategic project positioning across your territory, including development of key teaming partners, oversight of proposal development, and interview preparation
Oversee project management activities, including scope, schedule, fee preparation, negotiation, staffing, and coordination of construction management activities
Travel to client and project sites for visits and meetings
Participate as an active member in local associations for CM growth
Contribute to project delivery goals by managing projects, being a project construction manager, or a project team member
Qualifications:
Thorough understanding of your local market, established industry relationships, and strong CM knowledge in water, wastewater, pipeline, stormwater, environmental, and industrial consulting business
An entrepreneurial spirit with proven experience in business development, relationship building, negotiation, and client service management, all delivered with the highest degree of integrity
Enthusiasm for team building, staff development, and collaborative, inclusive leadership
Strong writing, editing, research, and verbal communication skills
Minimum of ten (10) years of relevant experience
BS or MS in Construction Management, Civil Engineering, or a similar field.
PE license required
Knowledge of alternative delivery methods such as GCCM, PDB, and DB is a plus
Ability to travel to clients and KJ offices as needed
The salary range for this position is anticipated to be $205,000 to $245,000, and may vary based on education, experience, qualifications, licensure/certifications, and geographic location.
This position is eligible for performance and incentive compensation.
Benefits Summary: Medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.
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As an employee-owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to maintaining a positive work/life experience with a flexible hybrid work environment. Kennedy Jenks provides competitive compensation that will vary based upon education, experience, qualifications, skills, licensure/certifications, seniority, and geographic location. We offer a full benefits package.
Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.
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$68k-116k yearly est. 5d ago
Senior Java & Spring Microservices Lead
Virtusa 4.3
Service supervisor job in Fremont, CA
A leading technology consulting firm is seeking a Lead Consultant in Fremont, California. The ideal candidate will have at least 2 years of experience in Java and fluency with the Spring Framework, particularly Spring-Boot. Responsibilities include ensuring effective design and development processes, implementing performance standards, and analyzing organizational data requirements. The position offers an opportunity to work in a dynamic environment, contributing to high availability applications and system architecture.
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$75k-93k yearly est. 1d ago
Field Service Manager
Hitachi Global Air Power 4.0
Service supervisor job in Livermore, CA
Job title:
Field Service Manager
Reports to:
Senior Field Service Manager
Compensation:
$130,000-$140,000 Base plus variable compensation
The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.
Duties and responsibilities:
High Level Business Objectives:
Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
Provide training and billable service work as required
Services Leadership:
Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
Assess performance of service technicians.
Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
Maintain technician staffing at appropriate levels for business requirements.
Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
Compliance/Miscellaneous:
Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
Maintain a clean, safe, working environment.
Attend training with the Sullair factory to stay current on product offerings and technologies.
Travel as required to drive business activity and attend training. 80% Field / 20% Office
Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
May involve multi-branch location responsibilities
Education:
Associate degree preferred but not required.
Technical Training/Certifications in the compressed air industry is a plus.
High School Diploma Required
Position Requirements:
Five plus years field service experience in the compressed air industry.
Proven leadership experience with strong written and verbal communication.
Strong understanding of Microsoft office suite.
Experience with ERP systems a plus.
Direct reports:
Service Technicians
The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
$130k-140k yearly 1d ago
Automotive Service Leader - Drive Sales & Customer Excellence
Midas International, LLC 4.1
Service supervisor job in San Francisco, CA
A national automotive service brand is looking for a high-energy Service Advisor to enhance customer satisfaction and drive sales. This role involves greeting customers, building trust through knowledgeable recommendations, and maintaining communication between customers and technicians. Ideal candidates are natural communicators with a competitive spirit. Join a team that values effort and offers top-tier training and career development opportunities. Apply now to take your career to new heights.
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$32k-37k yearly est. 3d ago
Passenger Service Supervisor
AGI Aero
Service supervisor job in San Jose, CA
From check-in and bag drop, to boarding gates and arrivals, as a Passenger ServiceSupervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger ServiceSupervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger ServiceSupervisor!
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.
Make recommendations to management on staffing decisions, including hiring, discipline and termination.
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
Always ensure safety and security is never compromised.
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.
Attend training courses as may be required by AGI.
Physical Requirements:
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to stand for extended periods of time.
Must be able to carry heavy items up and down jetway stairs.
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.
Knowledge, Skills, and Abilities:
Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger ServiceSupervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger ServiceSupervisors are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger ServiceSupervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete SIDA training to obtain airport authority identification security.
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
$25.34-$26.34
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
$35k-49k yearly est. 2d ago
Operations Supervisor
Daylight Transport 4.2
Service supervisor job in Hayward, CA
Job Title: Operations Supervisor
Department: Operations
Reports To: Service Center Manager
FLSA Status: Exempt
Shift Days: Monday to Friday or Sunday thru Thursday with some Weekends depending on freight levels.
Shift Hours: Being flexible on both shifts is key as the ideal candidate will need to work between 8 - 10 hours per day on either day or night shift.
SUMMARY:
At Daylight we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we're seeking an experienced operations manager to oversee daily activities. As an ideal candidate, you'll have a sharp business mind and proven success managing multiple departments within the operation toward maximum productivity. You'll be highly skilled in employee relations, operational metrics, and overall coaching as stablished leader. Additionally, you'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency within Daylight Transport, as we continue to learn, innovate and succeed together.
RESPONSIBILITIES:
Manages all employee work schedules and time off requests.
Closely works with the Assistant Manager and/or Service Center Manager to ensure alignment in meeting daily/weekly/monthly and yearly business objectives.
Maintain constant communication with upper management, staff, and vendors to ensure proper operations of the service center.
Develop, implement, and maintain quality assurance protocols.
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
Actively pursue strategic and operational objectives.
Ensure operational activities remain on time and within a defined budget.
Conducts daily inspections to ensure compliance with local state, federal safety regulations, as well as OSHA in conjunction with the safety team.
Strive for continuous improvement in all areas of service center operations.
Knowledge of Truckmate system and any other computer/internal freight monitoring systems used.
Diligently monitors freight movement.
Makes quick and informed decisions based on the volume levels and communicates schedule to affected employees by using manpower worksheet.
Works assigned shift/s as needed, must be available to work depending upon customer pickup and delivery schedules.
Monitors and evaluates the safety of each employee daily, trains on safety processes as needed.
Keeps strategic relations with Linehaul operations to monitor freight movement.
Manages, assigns employees around the dock to ensure proper utilization and development of employees, equipment, loading and unloading while meeting Daylight's and customer expectations.
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans through Catalytic Coaching for all direct reports and problem resolution.
Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
Partner with cross-functional support teams in improving the proprietary tools and systems.
SUPERVISORY RESPONSIBILITIES - Yes.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE - High School diploma or General Education degree (GED) required. Preferred of three (3) to five (5) -year of leading Management experience and/or training.
LANGUAGE SKILLS - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess analytical skills and ability to think quickly.
OTHER SKILLS/QUALIFICATIONS - Computer literate, PC and mainframe; Previous forklift experience a plus, must be able to have a flexible work schedule in order to meet customer pickup and delivery schedules. Proficiencies with all Microsoft working tools (Outlook, Excel, Word, etc.)
PHYSICAL DEMANDS- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to walk/stand; use hands to finger or feel; and reach with hands and arms. The employee is required to speak or hear. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work place environment is usually high to moderate, ability to withstand severe weather conditions as the environment is a typical warehouse environment, in which you may experience extreme cold and/or extreme heat.
Daylight Transport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
$52k-78k yearly est. 2d ago
Passenger Service Supervisor
Alliance Ground International, LLC 4.3
Service supervisor job in San Jose, CA
From check-in and bag drop, to boarding gates and arrivals, as a Passenger ServiceSupervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger ServiceSupervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger ServiceSupervisor!
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.
Make recommendations to management on staffing decisions, including hiring, discipline and termination.
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
Always ensure safety and security is never compromised.
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understand AGI Health & Safety and Security policies.
Attend training courses as may be required by AGI.
Physical Requirements:
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to stand for extended periods of time.
Must be able to carry heavy items up and down jetway stairs.
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.
Knowledge, Skills, and Abilities:
Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger ServiceSupervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger ServiceSupervisors are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger ServiceSupervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Must complete SIDA training to obtain airport authority identification security.
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
$25.34-$26.34
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
$34k-44k yearly est. 2d ago
Service Manager
Sciens Building Solutions
Service supervisor job in Pleasanton, CA
IN A NUTSHELL
Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.
WHAT YOU'LL BE DOING (and doing well!)
Manage a service team of assigned Division.
Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
Responsible for executing service inspections on time and resolution of system deficiencies.
Manage a budget and meeting revenue and gross margin targets.
Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
Report monthly financial performance in an effective manner to management and takes corrective action as needed.
Responsible for efficient asset management, such as inventory and company service vehicles.
Facilitate a high-performance culture that includes annual performance reviews and development initiatives.
Assist with manpower planning and allocation.
Responsible in part for customer satisfaction and cash collections.
Works closely with the sales and installation teams to support the growth and profitability of the Division.
Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.
WHAT WE LIKE ABOUT YOU
Two years of experience in a servicesupervisory role within the fire detection, fire protection, or security environment.
Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
Strong, positive team builder with leadership ability.
Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems.
Working knowledge of Profit and Loss statements and key financial drivers.
Ability to attract, develop, grow, and retain a team.
Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
Valid driver's license.
Must be able to pass a background check and drug screening.
Able to work independently.
Excellent organizational, decision-making, and communication skills.
Proficient in NFPA codes and standards.
Strong computer skills; proficient at Microsoft Office.
Knowledge of OSHA safety standards.
WHAT WE'RE BRINGING TO THE TABLE
Competitive salary based on qualifications.
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Company cell phone, laptop, and vehicle.
Professional career development opportunities.
Tuition reimbursement.
$75k-125k yearly est. 1d ago
Studio Chief: Lead Vision, Team, & Growth for Breakthrough Games
Bellotalabs
Service supervisor job in Redwood City, CA
A leading game development studio in Redwood City is seeking an experienced Head of Studio to define the creative vision and lead a high-performing team. This role requires 10+ years in the gaming industry, proven success in game development, and strong leadership skills. If you are passionate about innovation and shaping the future of gaming, we'd love to hear from you. Join us for a chance to impact the next big gaming experiences in the U.S. market. The role offers competitive compensation ranging from $300,000 to $400,000 annually.
#J-18808-Ljbffr
$59k-127k yearly est. 4d ago
People & Culture Leader: Build Inclusive, High-Impact Teams
Geopolist
Service supervisor job in San Francisco, CA
A leading non-profit organization is seeking a People & Culture Officer to lead HR initiatives and foster a positive organizational culture. You will manage recruitment processes, employee engagement strategies, and ensure compliance with HR policies. The ideal candidate will have over 5 years of HR experience, strong communication skills, and a commitment to equity and inclusion. The salary range is $75,000 - $105,000 annually, adjusted based on the candidate's location. This role offers the opportunity to make a meaningful impact in a mission-driven environment.
#J-18808-Ljbffr
$75k-105k yearly 2d ago
HVAC Service Manager (Mechanical)
Diamond Peak Recruiting 3.5
Service supervisor job in San Jose, CA
Responsible for leading HVAC service operations and delivering high-quality support across a wide range of facility types, including commercial office, laboratories, R&D, industrial, medical office, data centers, and manufacturing environments. This role combines technical expertise, team leadership, and client-facing responsibility to ensure safe, reliable, and efficient HVAC system performance.
Responsibilities:
Manage day-to-day HVAC service operations, scheduling, and dispatch
Supervise, mentor, and support service technicians and field staff
Troubleshoot and resolve complex HVAC and control system issues
Oversee preventive maintenance and reactive service programs
Manage service contracts, budgets, KPIs, and customer expectations
Ensure compliance with safety standards, codes, and regulations
Maintain strong client relationships and support long-term account growth
Qualifications:
Proven experience managing HVAC service operations
Strong technical knowledge of HVAC systems in complex facilities
Leadership experience in regulated or mission-critical environments
Excellent communication, organizational, and problem-solving skills
Benefits:
Competitive salary and performance-based incentives
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company vehicle or vehicle allowance (where applicable)
Ongoing training, certifications, and career advancement opportunities
$44k-64k yearly est. 1d ago
Driver Team Leader Non CDL
Chefs Warehouse 4.4
Service supervisor job in Richmond, CA
Day in the Life of a Driver
As a Driver Manager, you will coordinate the activities of drivers to maximize productivity, while assuring prompt and effective service to customers. You must also have a strong work ethic and exceptional attention to detail. It will also be a vital part of your role as a Driver Manager to provide quality customer service while improving efficiency and reducing costs to meet objectives.
What you'lldo:
Establish and maintain positive and professional working relationships with customers and drivers.
Be part of a team that works to maintain drivers and avoid driver turn-over.
Manage driver performance and take proper disciplinary steps when necessary.
Know, support, and enforce company policies.
Collaborate with the Routing Team to improve service levels, on time pick-up and delivery.
Monitoring and addressing all speeding and idling issues
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Reinforce all SOP for DOT inspections.
Coordinate the training and onboarding of new drivers.
First line of supervision for drivers.
Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
Review implements company policy regarding parking tickets and driving violations.
Address immediate driver concerns with routes, equipment, or procedures.
Oversee fuel card expenses and approve all related invoices.
Ensures safety and federally administered compliance regulations are enforced for equipment, and employees.
Ensure that drivers have a clear understanding of the customers' needs and expectations.
Ability to answer and train DOT safety compliance issues, ensuring that drivers follow Pre/Post-Trip inspection guidelines.
Monitor CDL credentials that prevent drivers from operating a commercial vehicle.
Manages Hours of Service (HOS) to ensure DOT compliance.
Schedule all vacation/leave of absence for all drivers and helpers.
Administer the Driver's hand truck policy and repairs.
Apply sound communication and motivational techniques, to supervise, counsel and discipline drivers.
About you:
CDL A or B
Must be able to read and write English at least at a high school level of proficiency.
Two years of experience working as Driver Manager for a trucking company.
Ability to write routine reports and correspondence.
Able to speak Spanish is helpful.
MS Suite, Outlook, Excel.
#LI-BC 1
#LI-Onsite
$42k-72k yearly est. 2d ago
Team Lead (Embedded C++ Expert)
Span 3.8
Service supervisor job in San Francisco, CA
Our Mission
SPAN is enabling electrification for all ⚡
We are a mission-driven company designing, building, and deploying products that electrify the built environment, reduce carbon emissions, and slow the effects of climate change.
Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.
At SPAN, we believe in:
Enabling homes and vehicles powered by clean energy
Making electrification upgrades possible
Building more resilient homes with reliable backup
Designing a flexible and distributed electrical grid
The Team and Role
SPAN's Device Software team is responsible for all of the software that is physically embodied in our hardware products. Our first product - the SPAN Panel - contains a complex network of microcontrollers and a single board computer that must work together to react quickly to changing conditions with impeccable reliability in order to perform its job. We look for friendly, excellent engineers who enjoy working with their peers to solve complex problems and prioritize trusting that the people we hire are capable of great things when well supported. Engineers work directly with the broader software, product, and hardware teams to ensure the right things get built at the right time.
As an engineer on the Device Software team you will define and implement new features directly related to SPAN's hardware products focusing on the lowest level - the microcontroller. This includes everything from bootloaders on systems without an OS up through applications in C and C++ inside an RTOS. Hardware products are central to SPAN's business and writing firmware for even our smallest microcontrollers means working on something that directly impacts the user experience. You will own large user-facing features from conception through implementation on future hardware products, working independently to bring them to completion.
Representative Projects
Designing an OTA system that encompasses a variety of communication interfaces, processor types, and products, while achieving both secure goals for hardware-backed encryption and verification and high reliability.
Working with system architects to invent a data steaming architecture for a new product family which can satisfy both the needs of the data science team to access high rate and quality data, as well as safety guarantees around consistency and accuracy.
Representing the Device Software team in group settings and evangelizing engineering best practices. Participating in code and design reviews as well as authoring documents which further reinforce these goals, and supporting engineers across the org in hitting them.
About You
Required Qualifications
We are seeking a Staff Firmware Embedded engineer with:
7 or more years of experience writing software for a hardware device (on a microcontroller, and/or in Linux, etc) in C++ or C
Strong fundamentals in modern software design with tools like Object-Oriented design, coupled with awareness of concerns like manual memory management
Experience working with standard electrical communication interfaces like UART, I2C, USB, etc
Exceptional interpersonal communication and collaboration skills. Great at building trust and driving decisions to a resolution
Track record of taking ownership over projects and willingness to help others with theirs, from design and code review through to mentorship of new employees
Bonus Qualifications
We do not expect any engineer to have all skills, but we do want you to be excited to learn and grow. Every Device Software Engineer is free to roam up and down our device software stack, so any combination of the following skills is welcome but not required.
Experience with the STM32 microcontroller family
Experience with functional safety and processes and standards like UL 60730, ISO 26262, IEC 61508, and UL 1998
Experience writing higher level system or application software such as diagnostic command line tools or the application side of a communication interface
Wireless technologies like WiFi, Bluetooth and Zigbee
Hands-on experience with electronics lab equipment
Clean energy hardware in a multidisciplinary environment.
Life at SPAN
Headquartered in San Francisco's vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen' approach to addressing complex challenges.
SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We're hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we'd love for you to consider joining the rapidly growing team at SPAN.
The Perks:
⚡ Competitive compensation + equity grants at a well-funded, venture-backed company
⚡ Comprehensive benefits: 100% employee premiums for base plans on medical, dental, vision with options for additional coverage. Parental leave up to twenty four (24) weeks depending on eligibility
⚡ Comfortable, sunny office space located near BART and Caltrain public transit
⚡ Strong focus on team building and company culture: Employee Resource Groups, monthly social events, SPANcakes recognition breakfast, lunch, and learns
⚡ Flexible hours and flexible time off
Interested in joining our team? Apply today and we'll be in touch with the next steps!
$55k-112k yearly est. 1d ago
Boat Service Manager
Bass Pro Shops 4.3
Service supervisor job in San Jose, CA
The Boat Service Manager manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. E Service Manager, Boat, Manager, Service, Associate, Inventory Control
How much does a service supervisor earn in South San Francisco, CA?
The average service supervisor in South San Francisco, CA earns between $41,000 and $114,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in South San Francisco, CA
$68,000
What are the biggest employers of Service Supervisors in South San Francisco, CA?
The biggest employers of Service Supervisors in South San Francisco, CA are: