Service supervisor jobs in Spring Valley, NV - 268 jobs
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Customer Service Manager, Airport Customer Experience (Las Vegas, NV, US)
American Airlines 4.5
Service supervisor job in Las Vegas, NV
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
* Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
What you'll do
* Drives operational excellence
* Creates an environment that cares for our frontline team members and celebrates the team successes
* Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
* Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
* Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
* Promotes an environment of mutual respect and trust between frontline team members
* Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
* Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
* Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customer service experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
* Strong decision making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Applicable valid driver's license as required by local authorities, if applicable
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$38k-54k yearly est. 8d ago
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Customer Service Project Manager
Supercolor 3.3
Service supervisor job in Las Vegas, NV
The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally.
Responsibilities:
Primary contact for the customers, sales, prepress and production managers.
Provide accurate information regarding customer specifications when creating work orders
Resolve issues that clients have with Quotations/Work Orders/Merchandise
Communicate with clients regarding project specifications
Update Account Executives as to the status of current Work Orders
Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition
Ensure timely project updates to ensure customer changes are communicated, captured and billed.
The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally.
Responsibilities:
Primary contact for the customers, sales, prepress and production managers.
Provide accurate information regarding customer specifications when creating work orders
Resolve issues that clients have with Quotations/Work Orders/Merchandise
Communicate with clients regarding project specifications
Update Account Executives as to the status of current Work Orders
Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition
Ensure timely project updates to ensure customer changes are communicated, captured and billed.
BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience.
Must understand Grand Format Printing Processes and concepts.
Must be able to manage complex projects within a team environment.
Excellent verbal and written communications skills to effectively interact with all levels of the organization.
Must be able to make independent decisions that work best for the customer and Super Color Digital.
Must have proficient computer skills including Microsoft Office Suite.
Must have the ability to multi-task and work in a fast paced environment.
Skills & Requirements
BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience.
Must understand Grand Format Printing Processes and concepts.
Must be able to manage complex projects within a team environment.
Excellent verbal and written communications skills to effectively interact with all levels of the organization.
Must be able to make independent decisions that work best for the customer and Super Color Digital.
Must have proficient computer skills including Microsoft Office Suite.
Must have the ability to multi-task and work in a fast paced environment.
$52k-98k yearly est. 60d+ ago
Customer Service Manager
Keller Executive Search
Service supervisor job in Las Vegas, NV
Job Description
within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Las Vegas, NV, United States, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.
Key Responsibilities:
Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.
Lead teams with a focus on coaching, psychological safety, and high performance.
Elevate CSAT/NPS through service design, QA, and knowledge management.
Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.
Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.
Design compliant processes aligned to local regulations and internal policies.
Partner with Sales, Marketing, and People Operations to execute company priorities.
Represent the function to senior leadership; prepare crisp updates and decision memos.
Requirements
7+ years in progressively senior roles within the relevant discipline; experience leading managers.
Demonstrated success building scalable processes and delivering against OKRs.
Strong analytical and financial acumen; fluency with data tools and business cases.
Excellent stakeholder management and executive communication skills.
Working knowledge of applicable local laws, standards, and industry best practices.
Bachelor's degree required; advanced degree or certifications are advantageous
Benefits
Competitive compensation: $ 125,000-152,000 USD
Opportunities for professional growth and leadership development.
Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
Full medical coverage.
Equal Employment Opportunity Statement:
Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.
Commitment to Diversity:
An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.
Data Protection and Privacy:
Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.
Pay Equity:
Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.
Health and Safety:
Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.
Compliance with Law:
All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
$41k-78k yearly est. 23d ago
Customer Service Manager
Bibliu
Service supervisor job in Henderson, NV
Job DescriptionSalary:
Customer Service Manager
Reports to: Store Manager
Contract type: Part-Time, Permanent
Working hours: 20 hours per week
About BibliU
BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management.
In late 2023, we acquired Texas Book Company (now BibliU Campus) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!
We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!
Position Overview
The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment!
What you will be doing:
Assisting customers in-store and over the phone with professionalism and a positive attitude
Operate the case register accurately in line with store policies and procedures
Maintain clean and organized displays, ensuring shelves are stocked and well presented
Check in, price and display supplies and general merchandise
Participate in inventory counts and help track stock levels
Record price changes and promotions accurately
Notify appropriate staff about out-of-stock or defective items
Follow up with customers regarding special orders and notify them of any issues or arrivals
Report marketing trends and customer feedback to supervisor
Complete any additional duties as assigned
What we are looking for:
Experience working in a retail or cashier role
Friendly, reliable and customer focused
Comfortable handling transactions and basic stockroom tasks
Strong attention to detail in cash handling and record-keeping
High school diploma or equivalent
$41k-78k yearly est. 8d ago
Customer Service Supervisor
Magnacare 4.1
Service supervisor job in Las Vegas, NV
About The Role
MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer ServiceSupervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery.
Key Responsibilities
Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed.
Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members.
Continually monitors the teams call center metrics, quality scores and productivity reports.
Handle escalated customer concerns and complaints.
Assist customers with problems and questions regarding claims.
Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives.
Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators).
Assists with call handling during high volume occurrences to ensure meeting KPI levels.
Provides support to customer service representatives as needed.
Manages special projects and allocates resources as needed.
Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance.
Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation.
Participate in activities designed to improve customer satisfaction and business performance.
Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining.
Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs.
Bilingual preferred.
May be required to lift a maximum of 25 lbs.
Essential Qualifications
Bachelor's degree preferred, but not required.
Prior experience managing teams in a customer call center required.
Prior customer service experience serving unions preferred.
Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required.
Experience managing call center volume through use of ACD systems.
Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline.
Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems.
Ability to create staffing schedules and analyze call center volumes and trends.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Strong time management skills.
Knowledge of salesforce is preferred.
Knowledge of managed care procedures & claims payment policies.
Courteous with strong customer service orientation.
Previous multi-channel experience (i.e., voice, email, and chat) a plus.
At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities.
For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve.
Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers' compensation programs, we create benefit plans that address unique needs with precision.
$31k-38k yearly est. Auto-Apply 60d+ ago
Customer Service Supervisor
DSV Road Transport 4.5
Service supervisor job in Henderson, NV
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Henderson, Bermuda Rd.
Division: Solutions
Job Posting Title: Customer ServiceSupervisor
Time Type: Full Time
.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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$29k-39k yearly est. 60d+ ago
Operations Manager- Service/Repair (Las Vegas)
TK Elevator 4.2
Service supervisor job in Las Vegas, NV
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Las Vegas, NV. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.
ESSENTIAL JOB FUNCTIONS:
* Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
* Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
* Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
* Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
* Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
* Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
* Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.
* Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
* Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
* Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
* Performs other duties as may be assigned.
EDUCATION & EXPERIENCE:
* Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
* Requires a valid driver's license and a satisfactory Motor Vehicles Report.
* Thorough knowledge of the elevator industry and general management methods within the elevator industry
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
* Medical, dental, and vision coverage
* Flexible spending accounts (FSA)
* Health savings account (HSA)
* Supplemental medical plans
* Company-paid short- and long-term disability insurance
* Company-paid basic life insurance and AD&D
* Optional life and AD&D coverage
* Optional spouse and dependent life insurance
* Identity theft monitoring
* Pet insurance
* Company-paid Employee Assistance Program (EAP)
* Tuition reimbursement
* 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
* 15 days of vacation per year
* 11 paid holidays each calendar year (10 fixed, 1 floating)
* Paid sick leave, per company policy
* Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
$45k-66k yearly est. 20d ago
Service Supervisor - The Onyx Apartments
New Earth Residential LLC
Service supervisor job in Las Vegas, NV
We are seeking a dedicated and experienced Maintenance Supervisor to join our dynamic team. The ideal candidate will have a strong background in facility maintenance and leadership, with a focus on ensuring that our facilities operate efficiently and safely. This role is crucial in managing the daily operations of our maintenance staff and ensuring optimal performance. If you are a highly organized professional with excellent problem-solving skills, we want to hear from you!
**Key Responsibilities:**
- Supervise and lead a team of maintenance technicians in performing preventive maintenance, repairs, and general upkeep of facilities and equipment.
- Develop and implement maintenance policies, procedures, and schedules to ensure safety and compliance with local regulations.
- Coordinate routine inspections, identify potential issues, and proactively develop solutions to prevent disruptions.
- Maintain records of all maintenance work, including work orders, inventory management, and service agreements.
- Collaborate with other departments to prioritize maintenance tasks and ensure minimal impact on operations.
- Manage maintenance budgets by tracking expenses and optimizing costs without compromising quality and safety.
- Provide training and support to maintenance staff, fostering a culture of continuous improvement and workforce development.
- Respond to emergency maintenance requests promptly to minimize downtime and ensure facility safety.
**Qualifications:**
- Proven experience as a Maintenance Supervisor or similar role in a manufacturing or industrial setting.
- Strong technical knowledge of building systems, including HVAC, plumbing, electrical, and mechanical.
- Excellent leadership and team management skills.
- Ability to read and interpret technical documents and blueprints.
- Strong problem-solving abilities and a detail-oriented mindset.
- Effective communication and interpersonal skills.
- Proficiency in maintenance management software and Microsoft Office Suite.
- High school diploma or equivalent; additional certification in maintenance or a related field is a plus.
**Why Join Us?**
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and advancement.
- Work in a supportive and collaborative environment.
- Play a vital role in maintaining the smooth operation of our facilities.
Apply today to become a vital part of our maintenance team, where your skills and expertise will be valued and rewarded!
$42k-69k yearly est. 13d ago
DIRECTOR, SURGICAL SERVICES
Direct Staffing
Service supervisor job in Las Vegas, NV
Atlanta, GA EXP 5-7 yrs DEG Bach RELO BONUS Job Description. This position has overall responsibility for OR which specializes in general, gastric, ortho, open heart, vascular, and plastic surgeries. - Provides regular feedback and coaching to employees, demonstrates knowledge of good interpersonal relationships.
- Reviews quality improvement monitoring, analyzes and evaluates OR Services Department to improve nursing care. Develops, revises and implements OR Services policies and procedures.
- Identify and remove obstacles to departmental productivity.
- Monitors and give input on budget issues and budget performance
- Assess current technologies and existing programs and revise or develop new programs as necessary to enhance efficiency, profitability or service level.
- Ensures compliance with standards established by outside regulatory agencies.
Qualifications:
Position Requirements:
Bachelors Degree Required
Current Georgia RN license Required
Five (5) yrs OR-Management exp. at a medium to large hospital setting
MSN and Director level experience preferred
Trauma experience preferred.
Successful candidate will attribute to:
Extensive knowledge of professional nursing theory and practice acquired through graduation from an accredited school of nursing.
Extensive knowledge and skills in the application of the techniques and practices of the nursing profession.
Ability to plan, organize and direct the work of professional and non-professional nursing personnel.
Ability to direct and carry out prescribed medical treatments.
Ability to maintain effective working relationships with fellow employees, patients, families, and physicians.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Direct Staffing Inc
$91k-164k yearly est. 23h ago
Director of Surgical Services
Barker Staffing Solutions
Service supervisor job in Las Vegas, NV
Overview: A leading healthcare organization in Las Vegas is seeking an experienced Director of Surgical Services to lead perioperative operations with a focus on safety, quality, and performance. This high-impact role holds 24/7 accountability for surgical services and plays a pivotal role in advancing strategic goals, patient outcomes, and employee engagement.
Key Responsibilities:
Identify and address clinical, operational, or service-related challenges with decisive action and clear communication.
Represent Surgical Services in hospital-wide committees, ensuring alignment with institutional objectives.
Enhance patient and physician satisfaction across all perioperative touchpoints.
Mentor staff through performance feedback, development planning, and adherence to HR policies.
Foster a culture of communication and collaboration through regular updates and transparent leadership.
Promote evidence-based practices to support team engagement and resilience.
Strengthen internal and external relationships to drive department success.
Lead standards enforcement, compliance tracking, and implementation of surgical protocols.
Develop and evaluate programs that uphold the hospital's mission and quality goals.
Ensure regulatory and safety compliance for patients, personnel, and the environment.
Oversee performance improvement initiatives to monitor key indicators of surgical care.
Direct financial operations, including budget management and capital planning.
Support strategic initiatives to expand services and enhance the department's reputation.
Participate in employee rounding, succession planning, and community engagement.
Promote exemplary patient interactions aligned with service excellence standards.
Uphold the organization's Code of Conduct and core values.
Perform additional duties as needed.
Qualifications:
Bachelor's degree in Nursing required; Master's degree in Nursing, Business, or Healthcare Administration strongly preferred.
Minimum of 3 years in a healthcare leadership role or equivalent combination of education and experience.
Current RN licensure in Nevada or eligibility in accordance with regulatory requirements.
CNOR (Certified Nurse Operating Room) and CSSM (Certified Surgical Services Manager) credentials preferred.
$91k-164k yearly est. 60d+ ago
Service Supervisor - Escena
Education Realty Trust Inc.
Service supervisor job in Las Vegas, NV
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.
JOB DESCRIPTION
* Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
* Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
* Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
* Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
BASIC KNOWLEDGE & QUALIFICATIONS:
* High school diploma, GED, or related experience and training.
* Experience in property management maintenance, other building maintenance, or related trade.
* Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.
* Ability to apply principles of logical thinking to define and correct problems.
* Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
* Ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
* Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for the manager's use. Property management system experience preferred.
* Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.
SPECIALIZED SKILLS:
* Incumbents must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
* Incumbents must have all certifications as required by State and Local jurisdictions.
* Incumbents must have a valid driver's license to operate a golf cart on the property, if applicable.
TRAVEL / PHYSICAL DEMANDS:
* Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
* Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
* Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
* Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
* Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays.
The hourly range for this position is $28 - $30 per hour
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
$28-30 hourly Auto-Apply 1d ago
Customer Service Teammate
Go Car Wash
Service supervisor job in Las Vegas, NV
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$12-14 hourly 60d+ ago
Supervisor, Operations, Maintenance
Simon Property Group 4.8
Service supervisor job in Las Vegas, NV
PRIMARY PURPOSE:
To ensure that all work ordered is completed on time and according to quality standards and that spending on supplies used to complete maintenance remains within budgetary constraints.
PRINCIPAL RESPONSIBILITIES:
The successful candidate's responsibilities will include, but not be limited to:
Troubleshoot maintenance problems that arise and estimate the best course of action to remedy the problem.
Inspect riser room equipment, sprinkler systems, fire alarm systems, elevators, etc. as directed.
Perform regular roof inspection, clearing debris from roof, around drains, overflows & scupper.
Maintain weekly Housekeeping supply inventories.
Keep Maintenance and Security vehicle maintenance/mileage logs.
Assist in overseeing construction workers and vendors working at center.
Make inspection of center lights, wall signs, security lights, restrooms, hallways, common areas to ensure that all lights are operational. Perform exterior lighting audits, summarize findings and coordinate repairs at direction of OD.
Administer trash compactor policy, maintain records accordingly.
Maintain a work/job schedule for maintenance staff.
Supervise Maintenance Workers and issue job assignments. Inspects work performed by Maintenance Staff and reinforces standards set by mall management team.
Coordinate and execute work orders for Marketing and Temporary Leasing.
Keep an up-to-date tools and equipment inventory.
Maintain all tools and equipment in good working order.
Perform and log equipment Preventative Maintenance. Assists in creating Preventative Maintenance schedules for HVAC, Plumbing, etc. and coordinates services.
Repair projects as needed in center. May include doors, windows, plumbing, electrical, HVAC, painting, tile replacement and parking lot.
Assists with maintaining morale. Develop staff members by enhancing their roles and broadening their experiences.
Give recognition for good performance and effectively counsel poor performance.
Perform daily inspection of grounds & garages, make recommendations for immediate action and coordinate to resolve. Inspect exterior landscaping weekly.
Coordinate access for capital spend contractors.
Communicates operational requirements necessary to support projects and clearly articulates operational needs & tenant impact to mall management team on a timely basis.
In coordination with Mall Management, administers Safety Program.
Perform duties as directed by Mall Management.
MINIMUM QUALIFICATIONS:
High School Diploma or GED preferred. Technical School certifications and/or training preferred.
Minimum of 3-5 years of supervisory experience.
Must have a basic knowledge of plumbing, heating, refrigeration, cooling, air conditioning, electrical work and carpentry in order to direct the work of others.
Must have basic knowledge of fire protection hydraulic system and fire protection alarm systems.
Ability to read and interpret documents and comprehend instructions. Ability to effectively present information to departmental management, employees, tenants, and outside contacts.
Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
Ability to define problems, collection information and establish facts.
Valid Driver's License
Ability to lift and carry up to 50 pounds
The salary range for this position is $55,512.58 - $91,422.05. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience and qualifications and the geographic location of the job. It is uncommon for an individual to be hired at the top end of the pay range.
$55.5k-91.4k yearly Auto-Apply 20d ago
Assistant Service Director II
National Horizon Real Estate Services
Service supervisor job in Las Vegas, NV
Employment Type: Full-Time | On-Site Software: Entrata (training provided) Company: National Horizon Real Estate Services Compensation: $24.70 - $26.92 per hour + Renewal Incentive Bonus Benefits: Medical, dental, vision, PTO, professional development
Start Date: Early-Mid October (Applications close 09/30/2025)
About Us
National Horizon Real Estate Services is a full-service property management firm specializing in multifamily and commercial real estate operations. We provide tailored management solutions designed to optimize performance, increase NOI, and deliver exceptional resident experiences. From lease-ups and stabilized communities to value-add repositioning and commercial centers, we bring expertise, efficiency, and a forward-thinking approach to every property we manage.
At National Horizon, we don't just manage properties - we elevate them.
Role Overview
We are seeking a hands-on Assistant Service Director II for a 500+ unit community in Las Vegas. This role supports the Service Director in overseeing maintenance operations, preventive programs, work order execution, and resident service excellence. It's an ideal opportunity for a skilled maintenance professional looking to step into a leadership support role with room for growth.
Key Responsibilities
Assist the Service Director with daily operations: scheduling, delegation, and team performance oversight.
Support renovations, rehabs, and make-ready projects to ensure on-time, high-quality completion.
Perform skilled maintenance work including HVAC, electrical, plumbing, and appliance repair.
Respond promptly and professionally to resident service requests.
Ensure OSHA compliance and promote a safe working environment.
Maintain accurate records for work orders, inspections, and preventive maintenance schedules.
Step into leadership responsibilities when the Service Director is unavailable.
Qualifications
3-5 years of multifamily maintenance experience, with at least 1 year in a lead or supervisory role.
Strong technical proficiency in HVAC, plumbing, electrical, and appliance repair.
Organized, dependable, and adaptable with strong communication skills.
Resident-first mindset with a focus on quality service.
Knowledge of Fair Housing and multifamily operational standards.
Comfortable with property management software and mobile work order systems (Entrata experience a plus, training provided).
Certifications
EPA Certification - Required
CPO Certification - Preferred
Education & Additional Credentials
High school diploma or equivalent required (vocational/technical training preferred).
Experience across market-rate, affordable, or mixed-income communities strongly valued.
Professional presence with a reputation for reliability and leadership under pressure.
Our Values
At National Horizon, we're not looking to be the biggest - we're looking to be the best. We believe in:
Performance without bureaucracy
Leadership without ego
Results without excuses
We also believe in professional ethics. We do not permit poaching - if you're currently employed, we ask that you do not recruit or refer employees from your current workplace. We protect relationships, play fair, and lead with professionalism.
Equal Opportunity Employer
National Horizon Real Estate Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in our hiring practices and workplace. All qualified applicants will be considered regardless of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or other legally protected status.
Job Type: Full-Time | On-Site
Experience: Multifamily Maintenance - 3-5 years (Required) | Lead/Supervisor - 1 year (Preferred)
License/Certification: EPA Certification (Required) | CPO (Preferred)
Work Location: Las Vegas, NV - In Person
$24.7-26.9 hourly 48d ago
Pathologists Assistant Supervisor
Sonic Healthcare USA 4.4
Service supervisor job in Las Vegas, NV
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
Under the general supervision of the Pathologists, the PA Supervisor independently performs or assists in dissection, description and histologic sampling of a full range of surgical specimens while monitoring and directing others on the team.
This Position is:
Location: Las Vegas, Nevada
Status: Full-time
Shift: 1st
Benefit Eligible
Relocation assistance available
Essential Key Responsibilities:
* Assists quality by assuring appropriate specimen access
* Enhances data picture by obtaining clinical history as indicated.
* Prepares tissues for histologic processing by describing anatomic features, dissecting specimens.
* Obtains biological specimens for analysis (viral and blood cultures, toxilogical material, etc.) and perform special procedures (tumor triage, coronary artery perfusion, faxitron, etc.)
* Photographs of pertinent gross specimens and microscopic slides.
* Performs duties relating to the administrative maintenance of surgical pathology protocols and reports on data: File reports, protocols, photographic and microscopic slides; Assure completion of coding.
* Enhances understanding and diagnosis accuracy by assisting in the preparation, performance and documentation of human postmortem examinations.
* Participates in corporate Quality Management Committee to ensure a consistent and constant focus on improvement in quality.
* Performs troubleshooting of problem cases as required to correct any errors and assist the Pathologists with producing accurate diagnoses.
* Maintains department staffing schedule to ensure no gaps in function.
* Develops, conducts and maintains relevant training programs to increase the staff's qualifications and ability to consistently produce high quality work in a timely manner.
* Conducts performance evaluations and makes recommendations for necessary disciplinary actions.
Education/Licensure/Certification:
* Bachelor's in laboratory science.
* Complete a graduate program for pathologists' assistants accredited by the NAACLS (National Accrediting Agency for Clinical Laboratory Sciences).
* Completion of a Pathologist's Assistant program accredited by the American Society for Clinical Pathology.
Experience:
* Minimum 5 years' experience as a Pathologists' Assistant.
Requirements:
* Successful completion of a visual color discrimination test.
* Successful completion of annual continuing education units per state licensure and/or ASCP guidelines.
Scheduled Weekly Hours:
40
Work Shift:
1st Shift (United States of America)
Job Category:
Laboratory Operations
Company:
Laboratory Medicine Consultants LTD
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-38k yearly est. Auto-Apply 56d ago
Call Center Sales Supervisor
Onpoint CX Solutions LLC
Service supervisor job in Henderson, NV
Job Description
OnPoint CX Solutions is hiring a motivated and hands-on Call Center Sales Supervisor to lead and develop a high-performing sales team at our Henderson office. This role is ideal for a sales-driven leader who enjoys coaching others, improving performance, and owning team results in a fast-paced call center environment.
As a Sales Supervisor, you will be assigned to a specific campaign and responsible for supporting a small team of agents through call coaching, performance monitoring, and real-time sales support. You will play a key role in driving daily and weekly sales targets while fostering accountability, consistency, and growth within your team.
Job Summary:
The Call Center Sales Supervisor is responsible for the overall performance of their assigned sales team. This includes coaching agents through live calls, tagging calls to close a sale, reinforcing sales behaviors, and ensuring agents meet their KPI and sales expectations. Supervisors report directly to the Sales Floor Director and work closely with leadership to identify training needs and performance opportunities.
This is a working supervisor role-expect to stay close to the phones, lead by example, and actively support agents in closing sales.
Responsibilities:
Lead, coach, and support a small team of sales agents on an assigned campaign.
Monitor live and recorded calls, provide feedback, and tag calls to close the sale.
Assist agents with objections, closing techniques, and sales strategy.
Hold agents accountable for attendance, productivity, KPIs, and sales targets.
Track team performance and ensure daily and weekly goals are met.
Recommend agents for additional training or corrective action when needed.
Communicate performance updates and insights to the Sales Floor Director.
Maintain a positive, performance-driven, and supportive team culture.
Requirements:
Previous sales experience required; leadership or supervisory experience is a plus.
Strong sales knowledge with the ability to coach, motivate, and develop others.
Excellent communication, organization, and problem-solving skills.
Ability to multitask, pivot quickly, and manage competing priorities.
Comfortable pulling calls, closing sales, providing real-time feedback, and leading from the front.
Results-driven mindset with a high level of accountability.
Reliable attendance and the ability to set expectations and enforce standards.
Proficient with computers, CRMs, and call center systems.
Comfortable working in a performance-driven, fast-paced environment with clear sales targets.
Open availability is required. Standard campaign hours are Monday-Friday, 5:45AM-2:30PM, but may vary or change based on operational needs.
In-office position at our Henderson location.
What We Offer:
Weekly salary plus performance-based bonuses
Clear growth path and leadership development
Hands-on training and ongoing leadership support
Opportunities to advance as the company continues to grow
Performance-driven, energetic, and team-oriented culture
Recognition, rewards, and a high-performance culture
Casual dress code and fun, energetic work environment
Compensation:
This position offers a $700 weekly salary, plus daily and weekly performance-based bonuses.
Training Path: Upon hire, supervisors are assigned to a campaign and complete our foundational sales training. During this phase, they will pull calls alongside agents and are eligible to earn agent-level commission. Once commission is achieved, supervisors transition into supervisor-specific training focused on closing, coaching, and team leadership.
Training length varies based on individual progress. After successfully completing training, supervisors are assigned a team, given daily and weekly performance targets, and become eligible for supervisor bonuses.
Our Company:OnPoint CX Solutions is a business process outsourcing (BPO) company providing contact center services, sales, customer retention, customer care, and back-office support, with a primary focus on the energy sector. We help businesses and consumers navigate energy deregulation and make informed decisions through knowledgeable, performance-focused sales teams.
If you're a sales-minded leader with a can-do attitude, a passion for helping others succeed, and the drive to grow with a rapidly expanding company, we'd love to hear from you.
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$700 weekly 13d ago
Customer Service Manager, Airport Customer Experience
American Airlines 4.5
Service supervisor job in Las Vegas, NV
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
+ Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
**What you'll do**
+ Drives operational excellence
+ Creates an environment that cares for our frontline team members and celebrates the team successes
+ Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
+ Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
+ Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Promotes an environment of mutual respect and trust between frontline team members
+ Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
+ Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
+ Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customer service experience
+ 2 yearsexperience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
+ Strong decision making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Applicable valid driver's license as required by local authorities, if applicable
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$38k-54k yearly est. 8d ago
Customer Service Supervisor
Magnacare 4.1
Service supervisor job in Las Vegas, NV
Job Description
About The Role
MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer ServiceSupervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery.
Key Responsibilities
Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed.
Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members.
Continually monitors the teams call center metrics, quality scores and productivity reports.
Handle escalated customer concerns and complaints.
Assist customers with problems and questions regarding claims.
Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives.
Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI's (Key Performance Indicators).
Assists with call handling during high volume occurrences to ensure meeting KPI levels.
Provides support to customer service representatives as needed.
Manages special projects and allocates resources as needed.
Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance.
Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation.
Participate in activities designed to improve customer satisfaction and business performance.
Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining.
Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs.
Bilingual preferred.
May be required to lift a maximum of 25 lbs.
Essential Qualifications
Bachelor's degree preferred, but not required.
Prior experience managing teams in a customer call center required.
Prior customer service experience serving unions preferred.
Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required.
Experience managing call center volume through use of ACD systems.
Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline.
Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems.
Ability to create staffing schedules and analyze call center volumes and trends.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Strong time management skills.
Knowledge of salesforce is preferred.
Knowledge of managed care procedures & claims payment policies.
Courteous with strong customer service orientation.
Previous multi-channel experience (i.e., voice, email, and chat) a plus.
At MagnaCare LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect, and increasing diversity, inclusion, and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all your unique abilities.
For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve.
Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers' compensation programs, we create benefit plans that address unique needs with precision.
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$31k-38k yearly est. 15d ago
Service Supervisor - The Onyx Apartments
New Earth Residential
Service supervisor job in Las Vegas, NV
We are seeking a dedicated and experienced Maintenance Supervisor to join our dynamic team. The ideal candidate will have a strong background in facility maintenance and leadership, with a focus on ensuring that our facilities operate efficiently and safely. This role is crucial in managing the daily operations of our maintenance staff and ensuring optimal performance. If you are a highly organized professional with excellent problem-solving skills, we want to hear from you!
**Key Responsibilities:**
- Supervise and lead a team of maintenance technicians in performing preventive maintenance, repairs, and general upkeep of facilities and equipment.
- Develop and implement maintenance policies, procedures, and schedules to ensure safety and compliance with local regulations.
- Coordinate routine inspections, identify potential issues, and proactively develop solutions to prevent disruptions.
- Maintain records of all maintenance work, including work orders, inventory management, and service agreements.
- Collaborate with other departments to prioritize maintenance tasks and ensure minimal impact on operations.
- Manage maintenance budgets by tracking expenses and optimizing costs without compromising quality and safety.
- Provide training and support to maintenance staff, fostering a culture of continuous improvement and workforce development.
- Respond to emergency maintenance requests promptly to minimize downtime and ensure facility safety.
**Qualifications:**
- Proven experience as a Maintenance Supervisor or similar role in a manufacturing or industrial setting.
- Strong technical knowledge of building systems, including HVAC, plumbing, electrical, and mechanical.
- Excellent leadership and team management skills.
- Ability to read and interpret technical documents and blueprints.
- Strong problem-solving abilities and a detail-oriented mindset.
- Effective communication and interpersonal skills.
- Proficiency in maintenance management software and Microsoft Office Suite.
- High school diploma or equivalent; additional certification in maintenance or a related field is a plus.
**Why Join Us?**
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and advancement.
- Work in a supportive and collaborative environment.
- Play a vital role in maintaining the smooth operation of our facilities.
Apply today to become a vital part of our maintenance team, where your skills and expertise will be valued and rewarded!
$42k-69k yearly est. 11d ago
Call Center Sales Supervisor
Onpoint CX Solutions
Service supervisor job in Henderson, NV
OnPoint CX Solutions is hiring a motivated and hands-on Call Center Sales Supervisor to lead and develop a high-performing sales team at our Henderson office. This role is ideal for a sales-driven leader who enjoys coaching others, improving performance, and owning team results in a fast-paced call center environment.
As a Sales Supervisor, you will be assigned to a specific campaign and responsible for supporting a small team of agents through call coaching, performance monitoring, and real-time sales support. You will play a key role in driving daily and weekly sales targets while fostering accountability, consistency, and growth within your team.
Job Summary:
The Call Center Sales Supervisor is responsible for the overall performance of their assigned sales team. This includes coaching agents through live calls, tagging calls to close a sale, reinforcing sales behaviors, and ensuring agents meet their KPI and sales expectations. Supervisors report directly to the Sales Floor Director and work closely with leadership to identify training needs and performance opportunities.
This is a working supervisor role-expect to stay close to the phones, lead by example, and actively support agents in closing sales.
Responsibilities:
Lead, coach, and support a small team of sales agents on an assigned campaign.
Monitor live and recorded calls, provide feedback, and tag calls to close the sale.
Assist agents with objections, closing techniques, and sales strategy.
Hold agents accountable for attendance, productivity, KPIs, and sales targets.
Track team performance and ensure daily and weekly goals are met.
Recommend agents for additional training or corrective action when needed.
Communicate performance updates and insights to the Sales Floor Director.
Maintain a positive, performance-driven, and supportive team culture.
Requirements:
Previous sales experience required; leadership or supervisory experience is a plus.
Strong sales knowledge with the ability to coach, motivate, and develop others.
Excellent communication, organization, and problem-solving skills.
Ability to multitask, pivot quickly, and manage competing priorities.
Comfortable pulling calls, closing sales, providing real-time feedback, and leading from the front.
Results-driven mindset with a high level of accountability.
Reliable attendance and the ability to set expectations and enforce standards.
Proficient with computers, CRMs, and call center systems.
Comfortable working in a performance-driven, fast-paced environment with clear sales targets.
Open availability is required. Standard campaign hours are Monday-Friday, 5:45AM-2:30PM, but may vary or change based on operational needs.
In-office position at our Henderson location.
What We Offer:
Weekly salary plus performance-based bonuses
Clear growth path and leadership development
Hands-on training and ongoing leadership support
Opportunities to advance as the company continues to grow
Performance-driven, energetic, and team-oriented culture
Recognition, rewards, and a high-performance culture
Casual dress code and fun, energetic work environment
Compensation:
This position offers a $700 weekly salary, plus daily and weekly performance-based bonuses.
Training Path: Upon hire, supervisors are assigned to a campaign and complete our foundational sales training. During this phase, they will pull calls alongside agents and are eligible to earn agent-level commission. Once commission is achieved, supervisors transition into supervisor-specific training focused on closing, coaching, and team leadership.
Training length varies based on individual progress. After successfully completing training, supervisors are assigned a team, given daily and weekly performance targets, and become eligible for supervisor bonuses.
Our Company:OnPoint CX Solutions is a business process outsourcing (BPO) company providing contact center services, sales, customer retention, customer care, and back-office support, with a primary focus on the energy sector. We help businesses and consumers navigate energy deregulation and make informed decisions through knowledgeable, performance-focused sales teams.
If you're a sales-minded leader with a can-do attitude, a passion for helping others succeed, and the drive to grow with a rapidly expanding company, we'd love to hear from you.
How much does a service supervisor earn in Spring Valley, NV?
The average service supervisor in Spring Valley, NV earns between $33,000 and $87,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Spring Valley, NV
$54,000
What are the biggest employers of Service Supervisors in Spring Valley, NV?
The biggest employers of Service Supervisors in Spring Valley, NV are: