Service supervisor jobs in Tallahassee, FL - 112 jobs

Job DescriptionGeneral Characteristics Directs the Customer Service's hotline and order processing services for an enterprise. Responsible for business strategy and planning to ensure the organization has the appropriate resources, budget, tools and customer satisfaction metrics needed to provide the highest level of customer service. Establishes quality standards and performance metrics for customer service's hotline performance. Manages the design and implementation of knowledge based systems, ensures appropriate resources are available to respond to customer inquiries/issues. Develops and implements learning strategy to maintain knowledge and provide growth for representatives. Resolves complex customer issues. Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Experience: A minimum of 7 years of related IT and business work experience in customer support and service functions. Experience with managing teams and projects in multiple technological and business environments. Breadth: Middle level management. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and/or technical staff. Works on multiple, complex issues/projects as a technical leader and a subject matter expert. Frequently reports to a Chief Information Officer, IT Chief Operating Officer, E-Business Executive or Departmental IT Executive. *Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.* Powered by JazzHR NpLKcsyxI7

You're legendary. We're hiring. Let's talk! Apply today for an opportunity to join one of North America's top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada. Every day, we work to deliver on our Corporate Mission Statement: "To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals." How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry. For Our Associates * At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier. * Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role. * Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies. * Preparing for your future: Imperial PFS offers a 401(k) with a company match * Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day. * Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D. JOB SUMMARY: This role will manage a variety of customer service functions, including processing incoming correspondence, maintaining policy records, acknowledgements, and fulfilling service requests-both in paper and electronic formats. Oversee a team responsible for servicing incoming calls from both external and internal customers, ensuring that all inquiries are handled with professionalism and efficiency. Monitoring and coordinating the daily activities of the department to ensure that all work is completed in alignment with company standards and Policy & Procedures. The manager will also be expected to identify, research, and resolve customer questions and complaints, particularly those that are more complex and have been escalated from other team members. While having the authority to make decisions on routine matters, more intricate issues will be deferred to the assigned manager. KEY RESPONSIBILITIES: * Lead and coordinate the daily activities of the assigned team. Estimate volume levels and arrange workflow accordingly to ensure completion of assigned work. Proactively anticipate issues and communicate internally with Manager. * Performance management of team; including monitoring, coaching, training, annual reviews, time-off, etc. * Handle any escalations and compliant/conflict resolutions * Negotiate Late Fee waiver requests and waive Late Fees within approval levels. * Review/approve hold/promise requests within authority levels by analyzing insured payment history and agency production or forward with recommendation to additional management. * Maintain knowledge of IPFS's Policies and Procedures to ensure compliance. * Develop and maintain knowledge of IPFS systems (internal and customer facing) including the ability to effectively communicate the applicable features and benefits and train both Associates and Customers on their use. * Proactively anticipate issues and communicate internally with Management, Customers and Sales Executives as appropriate * Work with assigned manager to ensure team members acquire the appropriate support and training to comply with company practices * Other duties as assigned REQUIRED SKILLS: * Knowledge of Imperial PFS's Best Practices * Knowledge of premium finance business and/ or insurance operations * Previous supervisory or leadership experience * Experience in a high-volume call center * Excellent oral and written communication skills * Team oriented * Conflict Resolution * Ability to provide coaching, mentoring, and direction to assigned staff * Attention to detail and accuracy EDUCATION QUALIFICATIONS: College Graduate #IPFSUS

Job Description You're legendary. We're hiring. Let's talk! Apply today for an opportunity to join one of North America's top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada. Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.” How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry. For Our Associates At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier. Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role. Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies. Preparing for your future: Imperial PFS offers a 401(k) with a company match Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day. Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D. JOB SUMMARY: This role will manage a variety of customer service functions, including processing incoming correspondence, maintaining policy records, acknowledgements, and fulfilling service requests-both in paper and electronic formats. Oversee a team responsible for servicing incoming calls from both external and internal customers, ensuring that all inquiries are handled with professionalism and efficiency. Monitoring and coordinating the daily activities of the department to ensure that all work is completed in alignment with company standards and Policy & Procedures. The manager will also be expected to identify, research, and resolve customer questions and complaints, particularly those that are more complex and have been escalated from other team members. While having the authority to make decisions on routine matters, more intricate issues will be deferred to the assigned manager. KEY RESPONSIBILITIES: Lead and coordinate the daily activities of the assigned team. Estimate volume levels and arrange workflow accordingly to ensure completion of assigned work. Proactively anticipate issues and communicate internally with Manager. Performance management of team; including monitoring, coaching, training, annual reviews, time-off, etc. Handle any escalations and compliant/conflict resolutions Negotiate Late Fee waiver requests and waive Late Fees within approval levels. Review/approve hold/promise requests within authority levels by analyzing insured payment history and agency production or forward with recommendation to additional management. Maintain knowledge of IPFS's Policies and Procedures to ensure compliance. Develop and maintain knowledge of IPFS systems (internal and customer facing) including the ability to effectively communicate the applicable features and benefits and train both Associates and Customers on their use. Proactively anticipate issues and communicate internally with Management, Customers and Sales Executives as appropriate Work with assigned manager to ensure team members acquire the appropriate support and training to comply with company practices Other duties as assigned REQUIRED SKILLS: Knowledge of Imperial PFS's Best Practices Knowledge of premium finance business and/ or insurance operations Previous supervisory or leadership experience Experience in a high-volume call center Excellent oral and written communication skills Team oriented Conflict Resolution Ability to provide coaching, mentoring, and direction to assigned staff Attention to detail and accuracy EDUCATION QUALIFICATIONS: College Graduate #IPFSUS

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Opportunity for advancement Paid time off Training & development We are Shamrock Cleaners - The premier Dry cleaning operation in Tallahassee. Winner of Best Dry Cleaner for 4 years in a row. We are growing and are seeking a strong customer focused detailed oriented individual. Benefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment Ongoing training Job Summary We are seeking a friendly and service-oriented Lead Customer Service Associate to join our team! As a Team Lead, you will assist customers with input customer data in to the point of sale system.. Responsibilities may include working the register, retrieving customer orders, processing inventory, and maintaining the stores appearance. The ideal candidate will have previous experience in customer service and knowledge of a retail operation. Responsibilities Greet each customer with a smile and provide assistance while we are servicing them. Follow all safety and loss prevention procedures. Work at a register to ring up and carry out customer sales. Collect payments by cash and credit card Issue receipts and refunds to customers Take added responsibility for stocking, inventory, and store maintenance. Qualifications Previous experience in customer service. Detail oriented. High School Diploma or equivalent Ability to read, count, write, and communicate clearly and effectively Understanding of sales techniques and best practices in customer service Willingness to work well in a team environment Willingness to work a flexible schedule If you are looking for a career and not just a job please stop by for an on the spot interview !

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a Bilingual (Spanish/English) **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + Bilingual in both Spanish and English (read, write, speak) + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications 2 years of previous experience using Avaya (CMS) and/or forecasting and scheduling tools (Impact 360, Monet, etc.) • Very strong analytical skills • In-depth understanding of call center metrics call center Additional Information $15/hr 6 months

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

This key leadership position serves as the “General Manager” of our ancillary service lines of business and will be responsible for maximizing patient referrals and care progression between TOC medical providers and our Ancillary Service lines including Radiology services, Durable Medical Equipment (DME), Urgent Care, MRI, Workers Comp, Pharmacy and Behavioral Health. Reporting to the practice Director of HQ Operations, the daily duties will include facilitating the effective and timely transfer of care between providers and ancillary service lines through education of providers and staff, ensuring resources are in place to support patient education on the benefits of services, as well as tracking, analyzing and reporting intra provider & service patient flow patterns. In addition, this position will partner with individual ancillary service line supervisors in performance planning including the setting of performance targets for patient satisfaction and service, physician and staff productivity, budget, as well as reviewing achievement of these targets. ESSENTIAL FUNCTIONS · Ensures achievement of annual operating and financial metrics for all ancillary service lines of business. · Oversees the management of daily ancillary service operations at clinic(s). · Operates within the context of an established budget. Provides input for annual budget and maximizes opportunities to meet and exceed budget guidelines. · Develops goals for operations and ensures that these goals align with organization goals. · Plans and allocates resources to provide excellent patient care across multiple service lines. · Develops, implements, and coordinates patient care programs in collaboration with medical staff and leadership. · Monitors operations to ensure quality care and regulatory compliance, participating in performance improvement initiatives. · Manages financial performance, develops budgets, and monitors variances. · Supports strategic planning, resource allocation, and fiscal stewardship. · Fosters a culture of service excellence, employee ownership, and communication. · Ensures that all business functions are running smoothly and all processes are effectively and efficiently in place. · Reviews processes and makes recommendations for improvement. · Represents the organization in community and professional settings. · Ensures processes, protocols, and resources are in place to aid in the delivery of safe, high-quality patient care and exceptional patient experience. · Evaluates performance and recommends merit increases, promotions, and disciplinary actions for both direct and indirect reports. · Participates in hiring of new team-members, and engages with existing team members to drive retention. · Maintains a positive and welcoming work environment for all team members. · Performs other responsibilities associated with this position as deemed appropriate. GENERAL COMPENTENCIES DESIRED Track record of developing and executing operations improvements, including deliverance of superior results, commanding respect and assuming leadership roles. Knowledge of compliance and Healthcare regulations and guidelines, including medical terminology. Exceptional communication, interpersonal, and organizational skills, with the ability to build strong relations and effectively influence diverse groups at all levels within the organization. Ability to listen, consider and assimilate input from a wide range of constituents, solid influencing skills, capable of building consensus. The ability to effectively write reports, business correspondence and procedure manuals. Outstanding communication and interpersonal skills are essential. The ability to remain focused in the face of pressure, delivering against timeline limitations. Understanding of principles and practices of healthcare administration, business operations, fiscal/budgetary management, human resources management, asset management, IT, regulatory compliance, customer service functions. Strong understanding of Microsoft Office products, EPM, EHR, VOIP phone system, and PAC's. Exceptional independent, critical thinking skills and the ability to identify, analyze, and resolve operational issues. Ability to evaluate and make recommendations for continuous quality improvements. Ability to work in a fast-paced environment with a variety of personalities and work styles, including the ability to prioritize, manage and complete simultaneous tasks with frequent interruptions, while paying close attention to the details. Ability to work well under pressure with tight deadlines and with a sense of urgency. Must be able to proficiently speak, read and write in English. High integrity; trustworthy; honest. PHYSICAL DEMANDS Requires prolonged sitting, some bending, stooping and stretching. Required eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone. Calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires the ability to work under stressful conditions and/or irregular hours to meet deadlines. CREDENTIALS DESIRED Bachelor's degree in health administration, business administration, or related field. Proven experience of at least 5 years in a leadership role within the healthcare industry, preferably in ancillary services. Orthopaedic Solutions Management is a Drug Free Workplace We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

SERVICE MANAGER We are Hiring! If you are looking for a career in maintenance, Allegiant-Carter Management is looking for qualified candidates that are focused, dedicated and passionate about their careers. Come join our team at Lullwater at Blair Stone a multifamily apartment community in Tallahassee, FL. ELIGIBLE FOR MONTHLY AND QUARTERLY BONUSES About us Allegiant-Carter Management (a Carter Funds Company), is a Tampa, FL based professional property management company, servicing multifamily communities in the Southeast U.S. Backed by over 200 years of real estate experience, Allegiant-Carter Management expertly manages high-quality multifamily properties providing concierge-like services in beautifully maintained communities our residents are happy to call HOME. Job Description Supervise and/or perform maintenance service requests including electrical, plumbing, carpentry, HVAC and heating systems, appliances, flooring, windows and window treatments, roofing, fireplaces, ceiling fans, walls and ceilings, locks, stairs, and other physical structures Develop standards for the cleanliness and overall appearance of the property Directly supervise Service Technicians and Groundskeeper Oversee vendors required to maintain the property Delegate and complete resident work orders in a timely manner Be available to work on an on-call basis, including weekends and nights Experience Minimum three (3) years maintenance experience in the multifamily industry 1-2 years supervisory experience Refrigeration certification (type 2 or universal) CPO certification (if required in the state and location applied) HVAC (Required) Valid driver's license and dependable transportation Physical Requirements To work outdoors in the climate of the region that the property is located. To be able to safely use manual and power tools weighing up to 40 pounds To be able to safely carry, set-up and climb ladders and sections of scaffolding weighing up to 125 pounds, which reach heights of 40 feet To assist in the safe and proper transportation and set-up of appliances, furniture, building materials, tools, supplies, and equipment up to 250 pounds. Such transportation will require the use of hand trucks and may necessitate the climbing of flights of stairs. What we can offer Competitive compensation Excellent benefits package including medical, dental, vision and other ancillary products Retirement savings 401(k) plan Generous holiday and vacation package Professional development assistance Apply at ********************************* Allegiant-Carter Management is an Equal Opportunity Employer

We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential. Essential Duties and Responsibilities: Team Member Training and Execution ✓ Cajun Hospitality/ TIP-TOP ✓ Suggestive Selling ✓ Service Basics ✓ H.E.A.R.T. ✓ Manage Alerts ✓ Drive Thru service with speed initiatives ✓ Cross-training of team members and PA completions ✓ Echo communication from Service Team to Production Team ✓ LTO training of procedures and follow-up of the execution ✓ Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA) ✓ 5-day New Hire Training plan executed, schedule NH and cross training ✓ Developing a Pros Team or crew trainers ✓ Completing and analyzing the Service Tracker Administrative Work ✓ Weekly forecasted sales to be submitted to RGM by EOD Monday ✓ Weekly Food and chicken orders ✓ Weekly writing of schedule to be submitted to RGM by EOD Tuesday ✓ Weekly review and goal setting for the shift huddles ✓ Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR ✓ Handling guest complaints and Qualtrics alerts ✓ All management team and team members have access to Popeyes Academy ✓ Tracking the progress of team members and the management team in the Popeyes Academy ✓ Document smallwares that needed to be purchased for the service area by completing the Smallware Inventory in Zenput. Restaurant Follow Up ✓ Communicates with the RGM regarding ongoing issues with the production and service team ✓ All Daily tasks for the Image Calendar completed in Zenput ✓ Dining room and packing areas are neat, clean, and organized ✓ Curb Appeal - landscaping, corners of the parking lot, signage, drive-thru menus, trash cans ✓ Cashier/Drive-Thru areas are neat, clean, and organized ✓ Marketing Materials, POPs, and table tents are in good condition ✓ Proper FOH closing procedures are being followed ✓ Accountable for Drive-thru times ✓ Service Tracker completed daily ✓ IDMB/ODMB and Music in working condition Working Hours -Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate) Benefits: • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Vision insurance Work schedule Day shift Night shift Overtime Weekend availability Supplemental pay Bonus pay Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k)

Dale Earnhardt Jr. Chevrolet Collision CenterLocation: 407 Junco Ct., Tallahassee, Florida 32304 Summary: The Collision Center Supervisor is responsible for the performance results, department supervision, and customer satisfaction in the Collision Center. Collision Center Supervisor oversees and accurately estimates necessary repairs and the cost of repairs to customer vehicles. Supervisory Responsibilities: This job has direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Assists to improve operations in the Collision Center. Provides input to upper management and Human Resources to make hiring and discipline decisions. Training and supervises of Collision Center department employees. Sets schedules and assigns tasks to Collision Center department employees. Assists with assessment of what repairs are needed. Assists with estimates of costs and price of vehicle repairs. Communicates with insurance companies during the repair process to ensure coverage of all repairs. Develops and maintains relationships with insurance companies to establish and retain DRP status. Reviews collision center repair orders. Establishes and maintains good vendor relationships. Attends weekly manager meetings. Maintains effective employee relations. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED o High School Diploma √ Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Thorough knowledge of body repair methods. Supervisory experience preferred. Strong interpersonal skills. Certificates and Licenses: √ Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Collision Center Management System and additional software programs to support operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel and insurance adjusters. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed primarily in the Collision Center. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. May be exposed to loud noise, vibration, paint-dust, and other body repair shop conditions. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to understand and follow technical manuals. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************

Attapulgus Industry: Manufacturing & Production Exp 7-10 years Deg Bachelors Relo Job Description Responsible for the Management of the maintenance and construction contractors Provides oversight for the performance and continuous improvement of the all contractors Serves as the primary interface between our Corporation and the contractors Provides technical expertise and consulting to the users of the services within the Attapulgus, GA facility Provides field/shop supervision and quality assurance over contractor mechanical maintenance activities Monitors contractors daily performance and verify workmanship, adherence to specifications, time sheets, productivity, and safety performance is maintained on the job at all times Assists in trouble shooting mechanical equipment, diagnose problems, and determine necessary repairs and replacements Support Planner as required for developing maintenance and capital craft work plans for contractors Provides feedback on contractors' and service provider's performances, reports on activities, and resolves problems as well as identifies opportunities for improvement Participates in meetings with contractors' management on a regular basis to review performance and investigate opportunities for improvement Support site security needs as security representative including oversight of G4S Responsible for ensuring that site contractor estimating standards are up to date with actual performance to enable accurate cost forecasting and control Leads efforts to improve contractor productivity and safety performance to include contractor safety oversight Leadership Core Responsibilities: Coach and develop team members to reach their full potential Support development assignments and movement of talent across units Motivate and challenge to drive high performance Commit to "hiring the best" internally and externally Create an inclusive environment which embraces and derives value from diversity Execute performance and career development discussions Role model and enable development of competencies in others needed to implement our strategy Establish and support a safety culture in which all accidents are preventable Qualifications A high school diploma or GED equivalent is required Technology or trade school degree, or military technical training, is highly desirable 10+ years combined work experience in mechanical maintenance and/or construction is required Must have in-depth knowledge of skills requirements for the various types of mechanical crafts (e.g. scaffold builder, insulator, welder, boilermaker, etc.) Detailed knowledge of site safety and OSHA rules and regulations. Experience in the administration of work permits including hot work, confined space permits, lock-out/tag-out permits, and crane and fire system impairment permits Must have general computer skills and have generic competencies of analytical thinking, communication and interpersonal understanding, customer focus, entrepreneurial acting/initiative, team leadership/collaboration, results orientation, organization awareness, and change orientation/management An understanding of best practices for maintenance processes including but not limited to Risk Based assessment, Total Productive Maintenance, and Reliability Based Inspections is an important technical competency for this position Knowledge of SAP and how it is used to track costs and maintenance history will be needed, but can be a developmental skill. Leadership Expectations: As a leader you will play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at are role models to help employees develop the competencies needed to implement our strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader must establish and support our safety culture in which all accidents are preventable. Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include: Industry-best compensation packages | Competitive health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary: The Field Canvassing Team Lead is responsible for hiring, training, and developing a team of Field Canvassers to build Leaf Home brand awareness in pre-selected high-probability neighborhoods. Essential Duties and Responsibilities: * Drive canvassing-based marketing initiatives to generate sales leads for sales representative follow up. * Identify, schedule, and plan route calendar (including evenings and weekends) for team of Field Canvassers in assigned territory. * Manage a multi-team territory to generate customer lead generation. * Recruit, hire, train, and develop a team of Field Canvassers and create accountability through established marketing goals and KPIs. * Manage permit requirements in assigned territories to ensure compliance with local ordinances and regulations. * Work closely with the Field Canvassing Manager to collaborate with the local Operations and Installation Mangers to grow brand presence within the local market. * Track and report canvassing lead generation metrics to evaluate performance and ROI of territory. * Responsible for exceeding sales lead quotas based upon established KPIs. * Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: * High school diploma or equivalent. * 2+ years of management experience in field canvassing for direct-to-consumer industry. * Experience in customer service and/or sales. * Experience in lead generation, experiential marketing, and/or field canvassing. * Experience recruiting, onboarding, and training marketing, canvassing, and/or event staff. * Knowledge of current best practices and new strategies for canvassing and direct to consumer field marketing. * Ability to work outside in varying climates. * Ability to work evenings and/or weekends. * Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball." * Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "win every day" mentality. * Hold oneself accountable and responsible while being self-driven in accomplishing goals. * Detail-oriented and can focus on task at hand by finding the most efficient and effective pathway to completion. * Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately. * Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. * Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first. * Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities or Certifications: * Previous door-to-door canvassing experience. * Home improvement knowledge and/or experience. Travel Requirements: * Local travel required. Overtime/Additional Hours Requirements: * Additional hours may be required (exempt positions). Physical Requirements: * Field office/manufacturing/construction environment. * Performs work outside in varying temperatures and climates. * Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Diversity and Inclusion Statement Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). Americans with Disabilities Act Statement and Contact Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to **************************.

Benefits: 401(k) 401(k) matching Company parties Dental insurance Free uniforms Paid time off Profit sharing Signing bonus Vision insurance Job SummaryWe are looking for a skilled Lawn Maintenance Team Lead to join our team! You will maintain grounds by performing a variety of tasks, including mowing, weed eating, edging, blowing with the goal of creating a beautiful and well-groomed outdoor spaces for our customers as well as managing a weekly route and a team of 2-3 members. Responsibilities: Oversee a team of 2-3 team members Efficiently run a weekly service route Efficiently run the company software Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes Operate vehicles or powered equipment Prune or trim trees, shrubs, or hedges, using shears, pruners, or chainsaws Gather and remove litter Interact with customers in a professional and friendly manner Qualifications: Past experience as a groundskeeper preferred Experience with the use of hand-held and power tools Must be able to climb ladders and stairs, comfortably lift 40+ pounds repetitively, and work on your feet for long periods of time Willing to work in all weather elements Benefits/Perks Competitive Compensation Career Advancement Opportunities Compensation: $16.00 - $20.00 per hour About UsFounded in March 2011 by Brent Moore Jr., a Valdosta, Georgia native with a deep passion for both landscaping and community service, Outdoor Living Southeast has grown from a small team of five to a thriving company of 54 dedicated professionals. What started as a vision has transformed into a company committed to enhancing outdoor spaces and enriching lives-not just for our clients but for our team members and the communities we serve. CareersAt Outdoor Living Southeast, we're more than just a landscaping company-we're a team driven by craftsmanship, integrity, and community. Whether you're experienced in landscape maintenance or looking to start a hands-on career, we offer opportunities to grow, competitive pay, and a supportive team environment.

The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. **Key Responsibilities** + Provide operational leadership and supervision of service desk operations + Manage service desk shift operations and team coordination + Serve as primary escalation point for service desk issues + Monitor and ensure adherence to SLAs and quality standards + Provide technical guidance and troubleshooting support + Conduct service desk quality assurance reviews + Train and mentor service desk personnel + Generate shift reports and performance metrics **Required Qualifications** + Bachelor's degree in IT, Business Administration, or related field + 6+ years of experience in service desk operations + Minimum 2 years of supervisory or lead experience + Strong understanding of ITIL principles and processes + Proficiency with service desk and ITSM platforms + Excellent problem-solving and technical troubleshooting skills + Strong leadership and communication abilities + Ability to manage multiple priorities in fast-paced environment **Job Specific Skills** + Service Desk Operations Leadership + ITIL & IT Service Management Processes + Technical Troubleshooting & Escalation Management + Team Supervision & Mentoring + Shift Operations & Quality Control **Preferred Skills** + ITIL Foundation certification + ServiceNow platform expertise + Federal IT operations experience + Multi-site service desk coordination + Performance metrics and reporting **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $84,900 - 154,500 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

General Characteristics Directs the Customer Service's hotline and order processing services for an enterprise. Responsible for business strategy and planning to ensure the organization has the appropriate resources, budget, tools and customer satisfaction metrics needed to provide the highest level of customer service. Establishes quality standards and performance metrics for customer service's hotline performance. Manages the design and implementation of knowledge based systems, ensures appropriate resources are available to respond to customer inquiries/issues. Develops and implements learning strategy to maintain knowledge and provide growth for representatives. Resolves complex customer issues. Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Experience: A minimum of 7 years of related IT and business work experience in customer support and service functions. Experience with managing teams and projects in multiple technological and business environments. Breadth: Middle level management. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and/or technical staff. Works on multiple, complex issues/projects as a technical leader and a subject matter expert. Frequently reports to a Chief Information Officer, IT Chief Operating Officer, E-Business Executive or Departmental IT Executive. *Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER