Service supervisor jobs in Trenton, NJ

LHH Recruitment Solutions has a Director of Service opening for our optoelectronics client in the Moorestown-Lenola, NJ area! This direct hire role allows you to utilize your training and experience in the semiconductor and optoelectronics markets and lead the way for process and procedural operational improvements. You will be a critical component in managing clientele's experience with the organization as well as overseeing field services and support roles, ensuring all projects meet deadlines and budget. You will be responsible for developing written policies and procedures with collaboration of engineering and quality personnel for maintenance, testing, and troubleshooting. This is a HANDS-ON role, not a delegatory role and will consist of approximately 35%-50% travel, occasionally internationally. Salary range: $175-190k annually. RESPONSIBILITIES: Build and implement and aggressive strategy for customer support escalation management, and technical support. Develop and execute a comprehensive strategy to scale service operations and create new revenue streams through maintenance programs, upgrades, and value-added services. Analyze current practices and conduct gap analyses' identifying areas of improvement that aligns with growth strategies. Manage KPIs such as customer satisfaction, installation timeframes, response times, and equipment repairs. Research and identify market share opportunities offering expansion opportunities. Manage and enhance overall customer experience with the service organization. Direct and oversee all field service and technical support operations. Develop and implement policies and procedures for on-site installation, testing, maintenance, and troubleshooting. Collaborate with the executive team to create and execute a comprehensive service business plan focused on growth. Define key business processes, policies, and performance metrics to drive operational excellence. Influence and optimize operational and administrative processes in a fast-paced manufacturing, engineering, and R&D environment. Partner with management, customers, and strategic partners to identify and capitalize on service opportunities that positively impact the company. REQUIREMENTS: Technical undergraduate degree is required. Advanced engineering or MBA highly preferred. Expereince in aggressive growth strategies in the OEM semiconductor space or similar applicable OEM technological industries. Very strong business acumen and proven ability to develop and implement business plans in a OEM technological industry. Proven ability to consistently meet deadlines and commitments. Highly versed in Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR). 12+ years of demonstrated experience in the aforementioned. Experience with ERP systems - Epicor highly preferred. Knowledge of manufacturing methods, materials selection, and fabrication techniques. Ability to interpret and utilize detailed engineering drawings, specifications, and documentation. Hands-on experience with project management and coordination of design-to-production workflows. Health insurance, vision insurance, dental insurance and life insurance are offered with this full-time direct hire role. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

The Director of Dietary oversees the food safety and nutritional care aspects of the Food and Nutrition Services Department to ensure full compliance with federal, state and other regulatory agencies. Ensures the efficiency of food prepared in the department taking into consideration food safety, nutritional adequacy and appropriate patient nutritional care responsible for the development and enforcement of policies and procedures that direct clinical services, food preparation, distribution and service, purchasing, sanitation, safety practices, performance improvement, and staff education and development. Education and Work Experience Registered Dietitian (RD) required. Bachelor's Degree, preferably in Food & Nutrition or related field or relevant experience. Two (2) years experience in the fields of nutrition and food service management desirable. Food Safety Certification from an accredited organization and maintain current.

Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: Manage Customer Service Representatives within the Quaker Houghton guidelines and government regulations. Provide leadership to the Customer Service Group to ensure that the customer needs are being met per agreed service requirements against superior economics and on a measurable and consistently high satisfaction level. Maintain ongoing positive relationships with internal and external customers. Coordinating and autonomously taking care of all (administrative) sales support activities within the Customer Service Group in a proper and proactive way, aimed at realizing and securing optimal sales and customer support. Job Responsibilities: Cooperate, collaborate and communicate daily with customers, internal departments and affiliates. Establish a cadence with key stakeholders to review customer experience, expectations and ongoing issues with associates from all levels within the organization Leading in the development of people in the department through appraisals, goal setting and motivation of employees, creating, and maintaining a team environment. Manage the preparation all required documents to customers by gathering the required information from the involved associates from different departments. Prepare reports and perform analysis on KPI's and (sales) Management requests and take the necessary actions to improve KPI performance. Works in conjunction with the Customer Service Manager on mid and yearly performance evaluations for department personnel. Additionally, sets goals and objectives for team as well as performance coaching and improvement plans. Ensure CSG team communicate effectively and local Supply Chain is informed on all details enabling on time planning, production and customer delivery. Discuss and define production and delivering options with internal departments and provide customers, sales the necessary information about orders, shipment and delivery dates. Ensure compliance to the execution of commercial SLA's, contracts or other type of agreements. Identifying, managing and implementing ongoing improvement processes and cost savings opportunities within the CSG environment and the wider business where possible. Enforce and adhere to SOX compliance requirements and pass successfully internal and external audits, including Monitor, archive and ensure the correct Delegation of Authority (DoA = approval levels) for each applicable process. Support audits (internal and external) according to the latest Customer Service Group Matrix. Other duties as assigned. Education, Experience and Skills: Bachelors Degree or equivalent plus 5 plus years or experience in a comparable role. Proficient in MS Office tools. JD Edwards experience preferred. Strong organizational and communication skills. EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Houghton International will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:*************************************** DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. **Specific Responsibilities** **Functional Skills** + **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. + **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. + **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. + **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. + **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise. + **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability. + **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. + **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. + **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. + **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience. + **Other Duties:** Perform additional responsibilities as assigned. **Competency-Based Actions** _Set High Standards of Performance_ + Models the Robern brand attributes in written and oral communication. + Takes ownership for own and customer actions. + Helps the Robern Customer Service function achieve aggressive goals. + Understands and accepts personal and team stretch objectives. _Focus on the End Customer_ + Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. + Provides support for service decisions made by the team. Suggests improvements. + Maintains solid business relationships with internal and external decision makers and key influencers. _Build Trust_ + Build solid relationships with the Sales force and earn the reputation of "owning" the account. + Knows when to compromise and when to stand firm. + Demonstrates confidence in others when they are challenged and coaches on conflict resolution. + Ensures confidentiality and approachability with all levels within the organization. + Speaks in terms of "us" and "we" rather than "they" and "them." _Drive Continuous Improvement_ + Be a change agent that keeps our customer support in line with ever-changing business practices. + Encourages and supports others in their improvement efforts. + Identifies and utilizes measures and feedback processes to ensure desired improvement. + Suggests viable improvements to reduce non-value-added processes. + Partners with and educates customers to explain Robern processes and influence business results. + Employs Kohler Operating System (KOS) tools in problem solving. **Skills/Requirements** + Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. + Minimum of 3 years of experience in customer service related functions, supply chain or sales. + Experience managing direct reports. + Experience in the implementation of continuous improvement in a service organization. + Excellent personal, organizational, verbal and written communication skills. + High sense of urgency and a proactive approach to problem solving. + Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. + Excellent teamwork and communications with suppliers, customers and associates. \#LI-Onsite \#LI-KZ1 **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. + CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. + Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. + CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. + This job is a member of the Domestic Airports Team within the Customer Experience Division **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being + Be a safety advocate: Look for safety concerns and address them as needed + Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity + Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner + Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements + Promote effective communication among departments to engage our team to work together to achieve common goals. + Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure + Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) + Ability to solve complex staffing issues with minimal oversight + Strong communicator with all levels of the operation + Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day + Coordinate assignments for frontline team members to dynamically work flights at gates + Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports + Being proactive and efficient with time management + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays and days-off **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED Equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 years experience leading others + Knowledge of company policies and procedures and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action. + Strong decision making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Job Description About the Role Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of. Responsibilities Assist all customers throughout their visit Resolve concerns with urgency and professionalism Follow up with customers after issues are addressed Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric Respond professionally to all customer reviews Monitor DriveCentric sentiment and identify customers who need support Identify feedback trends and recommend improvements Help maintain strong HSE and CSE scores Strengthen communication between customers, advisors, managers, and BDC Qualifications Strong communication and interpersonal skills Professional, calm approach in difficult situations Reliable follow-up habits and strong organization Customer service or hospitality experience preferred Comfortable using digital communication tools Compensation includes:$60,000-$80,000 per year Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility. Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record

Sobieski Services Inc. is looking to hire a full-time Field Service Supervisor . Are you interested in a career with a growing company and supportive team ? This position earns a competitive wage , depending on experience. We offer excellent benefits , including a comprehensive benefits package, paid vacations and holidays, a 401(k) plan, free training, and a flexible work schedule . If this sounds like the right opportunity for you, apply today! ABOUT SOBIESKI Sobieski Services Inc., a division of J. F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Virginia and Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers. We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities. We believe in providing the right tools for optimal success! DAY IN A LIFE The successful Field Service Supervisor is responsible for overseeing, coaching, and supporting HVAC and Plumbing service technicians across three of our branches to ensure high-quality work, exceptional customer service, and efficient use of resources. This role involves managing daily operations, coordinating with dispatch and management, and maintaining strong communication across teams to achieve service excellence and profitability. QUALIFICATIONS AND EDUCATION REQUIREMENTS Graduation from a vocational school and/or apprenticeship preferred Journeyman license favorable Minimum of five (5) years' experience as field service management required Plumbing and/or HVAC installation/service experience required Proficient computer skills, including extensive knowledge of ERP systems and Microsoft Office Suite products Professional demeanor and ability to interact with a variety of stakeholders Ability to pass a background check and drug screen with a valid driver's license and good driving record

Department RD&S Employment Type Full Time Location Fairless Hills, PA Workplace type Onsite Key Responsibilities Skills, Knowledge and Expertise Benefits About RD&S Refrigeration Design & Service, Inc. (RD&S) is a design/build industrial refrigeration contracting firm based in metropolitan Philadelphia. We provide a full line of services to meet the needs of the industrial refrigeration marketplace. From its beginning as a local company, RD&S has grown to become an international team noted for excellence in meeting our customer's needs. Our unique ability to design, fabricate, and construct site built or skid mounted industrial refrigeration systems sets us apart from other industrial refrigeration design/build firms and ensures on-time delivery of a superior product, designed, engineered and constructed by our in-house team of experts. At RD&S, we have two main goals: First and foremost, we want to be our customers' single source supplier of refrigeration services; Second, we seek to set the industry standard for quality and service.

Who We Are At Car Vision, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Car Vision is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! We are seeking a motivated, experienced, outgoing, and service-oriented automotive sales floor manager to join our team and coach our salespeople to close more deals. The ideal candidate will have experience hiring, training, and leading a team, will have a strong passion for people, and solid knowledge of sales best practices and customer retention strategies. Oversee operations in an auto service unit to ensure compliance with quality standards Brand new state of the art facility. Air conditioned and new! Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs Conduct price negotiations with clients to reach a favorable bargain for both management and client Oversee the hiring and training of an effective auto service team Maintain accurate record of all accounts and relevant financial information Monitor inventory to regulate and ensure availability of required vehicle parts Ensure automotive service staff comply with environmental laws and regulations Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones Listen to client complaints and assist in addressing their issues and resolving challenges Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws Assign and schedule work duties to auto service staff according to their skills Follow up customers to obtain feedback and ensure they are satisfied with received service Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry. What We Offer Brand new shop ( heated and air conditioning) Health Insurance 401(k) Savings Plan Closed on Sundays Free Cell Line for every associate Paid Vacation Paid Company Holidays Paid Training Ongoing Professional Development Employee Discounts Family-Friendly and Inclusive Culture Career Growth and Internal Promotions Custom and Competitive Wage Plans We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or loc

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION * Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. * Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. * Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. * Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. * Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. * Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. * Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. * Assists Community Manager in developing the budget for regular repair and maintenance and capital projects. * Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. * Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. * Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency. BASIC KNOWLEDGE & QUALIFICATIONS: * High school diploma, GED, or related experience and training. * Experience in property management maintenance, other building maintenance, or related trade. * Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices. * Ability to apply principles of logical thinking to define and correct problems. * Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. * Ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies. * Proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager's use. Property management system experience preferred. * Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents. SPECIALIZED SKILLS: * Incumbents must have EPA certifications Type I and II or Universal if position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. * Incumbents must have all certifications as required by State and Local jurisdictions. * Incumbents must have valid driver's license to operate a golf cart on property. TRAVEL / PHYSICAL DEMANDS: * Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. * Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). * Job demands may require incumbents to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. * Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Incumbents must be able to work a flexible work schedule, which includes taking "call" during evenings, weekends, and holidays. #LI-SV1 The hourly range for this position is $34.00 - $36.00 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: * Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 401(k) with Company Match up to 6% of pay after 6 months of service. * Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). * Employee Assistance Program. * Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. * Charitable giving program and benefits. * Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

Why We Need Your Talents The Guest Service Supervisor is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience. Ensures Guest Service Representatives are properly scheduled and meeting the needs of guests while following policy, procedures and protocol. Responsibilities Where You'll Make an Impact * Supervises and leads Guest Services Representatives and team members on assigned shift. * Ensure the guest experience is flawless on the slot floor and Live! Rewards desk while proactively communicating and coordinating with all department to solve service, technical and operational problems. * Assists with the set up and execution of contests and promotions, while taking ownership for the success for the marketing event. * Assists Guest Services team members as needed with the payment of slot machine jackpots and machine malfunctions. * Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards. * Writes and submits shift and other reports required to document shift activity. * Ensures cross shift communication is consistent and accurate. * Complies with all internal controls and procedures related to departmental operations. Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the State Gaming regulations. * Trains and manages staff in accordance with organizational and approved departmental standards, policies and programs. * Ability to extend complementary services in accordance with the approved comp matrix. * Supervises staffing and scheduling levels on the slot floor as well as Live! Rewards to ensure a positive gaming experience for guests to Live! Casino & Hotel. * Review slot activities and promotional status with Slot Manager. * Performs other duties as assigned. Qualifications Skills You'll Need to Succeed * Ability to analyze and interpret departmental needs and results. * Ability to solve complex problems. * Ability to perform assigned duties under frequent time pressures. * Broad variety of tasks and deadlines requires an irregular work schedule. * Ability to perform assigned duties in an interruptive office. A Few Must Haves * Two (2) to five (5) years of experience within the slot department or gaming areas of a casino. 1 - 3 years of experience as a Lead. * A four (4)-year degree in related fields or equivalent work experience. * Must be able to obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board. Perks We Offer You * Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents * Generous retirement savings options are available. * Free uniforms * Free parking * Discounted meals * Service and Attendance bonuses * Tuition reimbursement * Discounts on hotels, theme parks, travel, and more! Physical Requirements * Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency. * Standing 25% * Walking 65% * Sitting 10% * Keyboarding 25% - includes the use of handheld devices while on the casino floor. * Use of going up and down 31 stairs multiple times per day and elevators. Life at Live! * 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed

Automotive Service Supervisor 2nd Shift (Additional Compensation for 2nd Shift) - Lease & Rental ***HEATED SHOP FLOOR*** Bentley Truck Services, Inc. | About Us Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we have grown to 8 locations expanding to 4 states on the east coast, offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team! We offer in-house and dealership training programs that boost technicians' skills providing excellent potential for growth.. If you have fleet or dealership experience, please apply - we'd love to speak with you! We work with Hino, Isuzu, Cummins and Freightliner trucks from Medium to Heavy-Duty. Benefits · Sick/PTO · Paid Holidays · Competitive Wage · Generous 401k match. · Medical, Dental, Vision · Employee Referral Bonus · Quarterly Tool Allowance · Company Paid Life Insurance · Supplemental Life, LTD, STD, etc. Automotive Service Supervisor Job Summary Opportunity to use exceptional skills and knowledge to support overall business goals while mentoring and developing other technicians. Will work closely with management team to provide insight on overall shop operations. Automotive Service Supervisor Responsibilities Diagnose mechanical, electrical, hydraulic issues. Work with management team to help assign proper techs to complete tasks. Participate and complete Manufacturing training to obtain certifications. Help assure staff is working safely, accurately, and efficiently. Provide input on Technicians development. Perform repairs as needed. Mentor technicians to provide guidance to enhance their overall development. Update customers to status of repairs and maintenance. Automotive Service Supervisor Knowledge, Skills, and Abilities This candidate should have the ability to: Work on trucks, climbing into and out of, crawling under to make repairs. Work on emissions systems Demonstrate decent wiring knowledge Work safely and promote safety in the workplace. Teach less seasoned technicians. Stand for long periods. Use PC to update work order status and explain maintenance and repairs. Maintain quality work orders and checklists. Explain verbally and written form the status of work orders. Keep management aware of any concerns on floor. Provide dependable/consistent results. Automotive Service Supervisor Requirements: Strong mechanical, electrical experience. Refrigeration unit experience a plus. CDL B, or willingness to obtain, a plus (we will assist). State Inspection License, a plus ASE Certifications, preferred. Our goal would be to have this individual fully certified. Bentley Truck Services is an Equal Opportunity Employer This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Bentley Truck Services.

As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service.As the world's largest university-based biorepository, Infinity BiologiX has been perfecting the science of biobanking, bioprocessing and analytics since 1999. By utilizing a technologically advanced infrastructure and the highest quality biomaterials, IBX scientists work to convert precious biosamples into renewable resources thereby extending research capabilities. IBX understands that research goals and objectives vary from project to project so we give each client individual and customized attention to ensure “best fit” service. Job Description POSITION SUMMARY: Reporting to the Manager, Sample Processing Services of IBX. Hours: Tuesday - Saturday 2PM - 10:30PM. This position provides managerial, high-level technical/scientific support in the operation of the IBX Cell Laboratory. The responsibilities of the position also include the training and supervision of technical staff and student workers, organizing and overseeing lab operations and new projects that require the implementation of new services, overseeing production and QC of media, working with the IT group to build workflows and database queries and generating weekly reports for upper management,. An important component of the position is high level supervision of daily and weekend processing, including coordinating team efforts and ensuring that weekend staffing meets processing demands PERFORMANCE GOALS: · This position works with the Manager and/or director of the Cell Lab to help coordinate in the following areas o Review reports/data on processes occurring in the lab for clients and other stakeholders o Help build, validate and implement SOPs for new services o Has primary responsibility for coordinating the efforts of the Cell Lab team in daily biomaterial processing, reporting to the Director and Manager of the Cell Lab on all operational aspects of management of the lab. · This position works with the Manager of the Cell Lab to ensure the smooth operation of their team such as Developing and/or implementing processes for recording data resulting in the lab, including cell culture growth, quality control test results, storage recording, and distribution tracking Submitting samples for quality testing and making decisions of resulting quality based on these results Examining chain of custody for samples, quality of reagents used in processing, laboratory conditions and technical performance. Within their own team a supervisor is responsible for o Prioritizing daily tasks Making decisions about the course of action to be taken in processing a sample o Resolving routine conflicts and issues Ensuring that staff follow standard operating protocols (SOPs) and maintain accurate data entry procedures in LIMS. o Ordering supplies and ensuring that stock inventories are maintained for all essential reagents, and overseeing ordering and installation of new equipment as well as ensuring that all equipment is maintained on appropriate schedules. o Documenting deviations and overseeing event resolutions in the QMS system Work in the lab as necessary to meet daily lab operation expectations in the event of a staffing shortage Troubleshooting processing issues including ones related to poor cell growth and culture contamination Ensuring that the team remains up-to-date on training, including but not limited to SOP training, competency training, regulatory training and safety training Qualifications COMPETENCIES: Must be proficient in all aspects of blood processing and cell culture, passaging and cryopreservation. Must be well-organized Ability to conduct and organize laboratory based business enterprise efficiently and expeditiously while maintaining a high level of accuracy and attention to detail. · Works independently with minimal supervision. QUALIFICATIONS: Requires a Bachelors or Masters degree in a Life Sciences field with 5 or more years of experience in advanced laboratory operations. Masters degree in a life science is preferred Must have several years experience supervising and managing a high volume complex laboratory of 5 or more individuals that coordinates activities with multiple other divisions and external laboratories. Detailed working knowledge of cell biology and cell culture techniques. This knowledge is essential for training, supervision and evaluating technical staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Apply here to be considered for our FUTURE Fulfillment Leadership Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with one of the following Fulfillment Leadership roles; Fulfillment Center Supervisor and Fulfillment Center Manager. This review is for future hiring for these Onsite roles. Please be aware that this role description is a generalized description and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned leadership opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or around Florence, NJ. The Role: The Fulfillment Operations Supervisors and Managers are key leadership roles in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B. You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve distribution center operations, including picking, packing, shipping, inbound receiving, and consolidation operations. The ability to motivate a performance driven team and be customer service driven, is a must. Potential shifts include first, second and weekend shift. What You'll Do: Maintain records on working hours and meet financial projections of team Consistently review operations and recommend and implement improvements as cleared by upper management. Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost. Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily. Drive efficiency in operations by continuously improving current processes and practices. Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations. Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service. Create and maintain departmental spreadsheets of performance, cost per piece and accuracy. Promote a safe working environment. Report all incidents and injuries. Perform other duties as assigned. Who You Are: A leader with the ability to influence A high level communicator both orally and written Able to multi-task and adapt to a changing environment A Problem Solver Team oriented with strong interpersonal skills What You've Done: 5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels. Systems experience with WMS, OMS, Excel, and other Office applications. High School diploma or GED. Top candidates will also have: You have successfully utilized data to support decisions and drive success in your responsible areas Prior 3PL operations experience. Prior B2B wholesale experience Physical Work Environment: Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) Able to maintain attention and concentration for extended periods of time Able to work overtime including extended schedules during peak seasons. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Supervises the financial, credit, debt management counseling, insurance verification and eligibility and education services processes. Utilizes alternative means for obtaining coverage for uninsured and underinsured patients. Enforces and maintains updated procedures that are in compliance with all regulatory changes. Trains staff and assures that accuracy and productivity are maintained. Interacts with outside vendors and handles issues of a sensitive and confidential nature with patients and families. Participates in the on call schedule for financial clearance issues. Education Associate's Degree Required or Combination of relevant education and experience may be considered in lieu of degree Required Experience 3 years experience as a financial counselor or related role in a healthcare environment Required General Experience and knowledge of hospital billing / registration systems Required General Experience and knowledge of third party reimbursement and eligibility processes and regulations Required Licenses '392602

We are hiring a Supervisor of Security and Emergency Services for our gated retirement community. The SES Supervisor is responsible for providing assistance in the areas of program/procedural compliance, quality assurance/quality improvement, investigations, training, and administrative support. The Security and Emergency Services Supervisor delivers exceptional customer service and hospitality and fosters an environment of safety and security. Scheduled hours are 7:00am-7:00pm on a rotating Pitman Schedule. How you will make an impact: Responsible for the Security of the Community through the use of gatehouse, patrols, access control, visitor/contractor registration, key management, and other programs Monitors safety programs to include; Security Department safety inspections, responses to workplace accidents, hazard communication programs, respiratory mask fit testing programs, and others as needed. Partners with SES Manager to update and maintain the Emergency Preparedness Plans Ensure completion of Incident Reports, daily shift reports and responds to calls for service. Assists in hiring, training, coaching, counseling of employees Establishes schedules, reviews and approves timesheets, completes performance evaluations. Provides daily leadership, supervision, motivation, and communication to direct and indirect reports What we offer: Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. in accordance with applicable state law. 401k for all employees 18 and over. Company contribution up to 3% once eligible. Education assistance, certification reimbursement, and student loan refinancing partnership programs are available. Gated community with 24/7 security. Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age. Free onsite parking at all of our communities and corporate offices A culture of diversity and inclusion, which builds on our values, vision, and mission. What you will need: High school diploma or GED is required. 2+ years experience in an SES Management role or 1 year of demonstrated leadership in an Erickson SES Supervisor/Assistant Manager role is required. 1+ years experience working in an Emergency Responder role Possess and maintain a valid driver's license. Emergency Medical Responder Certification *All required licenses and certifications must be maintained as a condition of employment* Compensation: Commensurate with experience starting at $27.50/hour Cedar Crest is a beautiful 130-acre continuing care retirement community in Pompton Plains, New Jersey. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Cedar Crest helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow. Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Member Advisor Supervisor (Call Center Supervisor). This position is responsible for managing daily tasks/activities, handling member accounts, answering member/employee questions, cross training, and direct supervision of staff, managing escalated interactions and ensuring metrics set forth are adhered to and achieved. Responsibilities Include: Serve as a subject matter expert as it relates to all product & service offerings of American Heritage Credit Union. Assist members and associates via multiple channels which includes but is not limited to phone, video, chat, email, etc. Perform quality assurance monitoring (live and/or recorded) for the Member Advisors to ensure services levels are meeting and/or exceeding member and credit union expectations. Assist Assistant Branch Manager with supervision of Member Advisor staff, act as Team Leader for a group of ten to twelve Member Advisors. Maintain a highly motivated, well-trained staff and evaluate job performance within designated time frames to ensure quality of work and service to members and staff. Train staff and perform coaching leveraging various techniques (i.e.: closed door, side-by-side, etc.). Sessions should be completed on a monthly basis (at a minimum) and must be accompanied by signed, corresponding meeting minutes. Assist with the development of department goals and objectives for designated staff/area. Assist with the development and updates of departmental procedures. Responsible for continued development of the training program(s) as it relates to the designated staff. Consistently monitor various member service contact points, which includes but is not limited to: Chat, Message Board, Text and Queue(s) to ensure prescribed service levels are achieved. Attend and contribute effectively when selected to participate in Process Improvement Teams (PIT Crew) Provide various types of information (i.e.: procedural, company policies, etc.) to team members. Lead daily meetings with team to disseminate information, perform skill-practice and provide recognition. Assist in the recruiting process by attending interviews and recommending candidates for employment. Requirements Include: At least two years of customer service or cash handling experience. Must have at least 1-2+ years of Supervisory experience in a financial institution Professional well-developed interpersonal skills essential for servicing credit union members and staff while projecting a positive image as representative for the credit union. Must be flexible and available to work Call Center hours of operation: Monday- Friday 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M/F/D/V

Customer Service Supervisor Work Mode: Onsite Location: Onsite, four days per week - Bristol, PA Opportunity The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. Specific Responsibilities Functional Skills * Process & Performance Management: Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. * System & Technology Utilization: Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. * Team Leadership & Development: Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. * Cross-Functional Collaboration: Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. * Customer Experience & Brand Advocacy: Track and communicate customer feedback. Promote the Robern brand through product and process expertise. * Cost Management & Profitability: Minimize freight and shipping costs within strategic guidelines to support profitability. * Order Fulfillment & Backlog Management: Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. * Claims & Pricing Administration: Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. * Service Optimization & Sales Support: Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. * Continuous Learning & Project Leadership: Pursue self-development and lead initiatives to enhance the customer experience. * Other Duties: Perform additional responsibilities as assigned. Competency-Based Actions Set High Standards of Performance * Models the Robern brand attributes in written and oral communication. * Takes ownership for own and customer actions. * Helps the Robern Customer Service function achieve aggressive goals. * Understands and accepts personal and team stretch objectives. Focus on the End Customer * Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. * Provides support for service decisions made by the team. Suggests improvements. * Maintains solid business relationships with internal and external decision makers and key influencers. Build Trust * Build solid relationships with the Sales force and earn the reputation of "owning" the account. * Knows when to compromise and when to stand firm. * Demonstrates confidence in others when they are challenged and coaches on conflict resolution. * Ensures confidentiality and approachability with all levels within the organization. * Speaks in terms of "us" and "we" rather than "they" and "them." Drive Continuous Improvement * Be a change agent that keeps our customer support in line with ever-changing business practices. * Encourages and supports others in their improvement efforts. * Identifies and utilizes measures and feedback processes to ensure desired improvement. * Suggests viable improvements to reduce non-value-added processes. * Partners with and educates customers to explain Robern processes and influence business results. * Employs Kohler Operating System (KOS) tools in problem solving. Skills/Requirements * Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. * Minimum of 3 years of experience in customer service related functions, supply chain or sales. * Experience managing direct reports. * Experience in the implementation of continuous improvement in a service organization. * Excellent personal, organizational, verbal and written communication skills. * High sense of urgency and a proactive approach to problem solving. * Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. * Excellent teamwork and communications with suppliers, customers and associates. #LI-Onsite #LI-KZ1 Applicants must be authorized to work in the US without requiring sponsorship now or in the future. We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer.

Supervisor, Financial Services - (256834) Description Supervises the financial, credit, debt management counseling, insurance verification and eligibility and education services processes. Utilizes alternative means for obtaining coverage for uninsured and underinsured patients. Enforces and maintains updated procedures that are in compliance with all regulatory changes. Trains staff and assures that accuracy and productivity are maintained. Interacts with outside vendors and handles issues of a sensitive and confidential nature with patients and families. Participates in the on call schedule for financial clearance issues. EducationAssociate's Degree Required or Combination of relevant education and experience may be considered in lieu of degree RequiredExperience3 years experience as a financial counselor or related role in a healthcare environment RequiredGeneral Experience and knowledge of hospital billing / registration systems RequiredGeneral Experience and knowledge of third party reimbursement and eligibility processes and regulations RequiredLicenses Your Tomorrow is Here!Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc. , and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University. To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!Equal Opportunity Employer/Veterans/DisabledAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Your Tomorrow is Here!Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike. Primary Location: Pennsylvania-PhiladelphiaJob: FinanceSchedule: Full-time Shift: Day JobEmployee Status: Regular