Service supervisor jobs in Waterbury, CT - 521 jobs
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Xecutive Recruitment Inc.
Service supervisor job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 2d ago
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Supervisor Commercial Loan Servicing
Hudson Valley Credit Union 3.8
Service supervisor job in Poughkeepsie, NY
Hudson Valley Credit Union is currently recruiting for a Supervisor Commercial Loan Servicing. Primary function: Supervise the daily operations and staff related to the servicing of commercial loans, commercial real estate mortgages and lead lender participation loans, to include payments, commercial tax/insurance escrow functions, hazard insurance tracking, maintenance and IRS tax reporting. Coordinate the workflow for assigned personnel, set deadlines, ensure procedures are compliant with state and federal lending regulations and followed. Review the servicing area processes and procedures for continuous improvement.
Responsibilities
Supervise the daily functions and staff responsible for servicing commercial loans and commercial real estate mortgages/participations. Establish, monitor and ensure that service level agreements related to commercial servicing functions are met.
Provide supervision, coaching, training, development, and performance evaluations of staff. Handle all human resource needs of department's employees. Measure and coach staff in regards to productivity, quality, member service expectations and goals. Conduct regular department meetings, one-on-one meetings and training sessions. Ensure team possesses a high level of individual accountability for delivering results within attainable deadlines and industry and regulatory standards. Interview and hire new staff as needed.
Ensure tax/insurance payments are made on time and valid insurance is properly in place for the life of the loan to minimize risk and liability. Establish, review and maintain member escrow accounts where applicable.
Coordinate with outside legal counsel in review and preparation of Subordination Agreements, Assignments of Mortgage, deed changes and Partial Release of mortgaged premise. Review and approve releasing of funds
Monitor monthly remittance process to ensure timely and accurate reporting to participants for commercial participation mortgage loans serviced by CU. Responsible for resolution of member issues in a timely manner. Supervisor contributes to the process to ensure overall member satisfaction.
Ensure HVCU liens are perfected on all collateral loans. Ensure Lien Releases and mortgage satisfactions are prepared within the allotted time frame required by state law. Ensure secured loans are continually collateralized.
Ensure proper record retention and that loan documentation is maintained and loans are being properly processed and serviced. Interact with the various external vendors that support servicing activities, for example: collateral protection, lien filing, tax monitoring, hazard and flood insurance.
Create and implement department procedures and staff developmental plans. Continuously review and update procedures and forms for compliance and accuracy. Implement necessary changes to improve efficiency for the effectiveness of the department and disseminate information to staff.
Responsible for coordination of Commercial Loan Servicing daily, weekly, monthly, quarterly, annual and year end reports including IRS reporting, Escrow Analysis and member statements. Ensure servicing software compatibility and compliance to areas within the Credit Union; IT, Accounting, Member Debt Solutions, Branches, Compliance, Internal Audit. Works with vendors and other areas as needed to ensure proper servicing system functionality.
Ensure compliance with Credit Union policies and procedures as well as federal and state regulatory requirements. Perform research and responds to internal audit and external audit requests.
Serve as the back up to the Consumer and Commercial Loan Servicing Manager and acts on his/her behalf.
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.
Qualifications
High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
Minimum 2 years Loan servicing, preferably in commercial, and/or residential mortgage areas experience required.
Minimum 1 years Supervisor experience, preferably in the lending environment preferred.
Click here to view full job description
Why Choose HVCU?
Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!
Employee Perks:
Base & Variable Pay Structures
Paid Personal, Holiday & Volunteer Time Off
Professional Development & Training
Student Loan Repayment & Tuition Reimbursement Programs
Medical, Dental & Vision Coverage
401(k) With Employer Match & Non-Elective Employer Contribution
Life, Short-term & Long-term Disability Insurances
Discounted Loan Rates & Fees
Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
$52k-78k yearly est. 2d ago
Authentication Services Lead Platform Engineer (Active Directory, SSO, AWS)
Dev 4.2
Service supervisor job in New Haven, CT
Company DescriptionJobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Capital One
Job DescriptionCenter 3 (19075), United States of America, McLean, VirginiaAuthentication Services Lead Platform Engineer (Active Directory, SSO, AWS)
Do you want to work for a tech company that writes its own code, develops its own software, and builds its own products? We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for 65 million customers.
At Capital One, you'll be part of a group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs. Do you possess an innate desire to learn and work on new and exciting technology and design solutions as it relates to identity and directory services today and into the future? If so, then this opportunity might be for you. We want you to be curious and ask “what if?”
Do you have experience with:
AWS Cloud Infrastructure management
Microsoft's Active Directory
Single Sign-On (SSO)/MFA - Ping, Okta, or similar platform
Azure Active Directory
AWS Directory Services
Microsoft AD on AWS
Google Cloud Directory
Similar LDAP or cloud vendor based platform
Capital One is looking for an experienced Authentication Services Lead Platform Engineer to help drive the enterprise directory strategy forward for the Identity and Access Management organization. As a member of the Authentication Services Platform team within Authentication Services, you will be responsible for developing, engineering, deploying and supporting comprehensive solutions. The Authentication Services Lead Platform Engineer will also be responsible for identifying opportunities for the automation of tasks, processes, or entire solutions. This role is also responsible for leading and driving initiatives as well as identifying any opportunities for improvement in the environment.
Candidates for this role should have expert level knowledge and experience with complex enterprise level Active Directory environments, other enterprise LDAP platforms, Single Sign On (SSO)/MFA, and AWS Cloud Infrastructure management. Candidates should be passionate about delivering a highly secure and stable environment with an eye for continuous improvement. The individual should have experience with integrating new and emerging technologies into an enterprise environment and welcome the opportunity to work on cloud based platforms from AWS, Microsoft, and Google.
Responsibilities
Analyze, design, and support a highly complex, enterprise level Active Directory and Single Sign On services in a hybrid on-premise and cloud hosted environment.
Manage enterprise identity cloud directories including Microsoft Azure AD, AWS Microsoft AD, and Google Cloud Domain Directory.
Manage enterprise cloud infrastructures in AWS, Azure, and Google cloud platforms
Translate business needs into workable technology solutions that meet the needs of internal customers.
Participate in or lead troubleshooting and incident resolution of complex, high severity incidents
Develop automated solutions using scripts, pipelines, and cloud based server-less computing platforms
Develop detailed architecture, standards, design, and implementation documentation
Analyze the current Authentication Services environment to identify both technical and operational opportunities and develop continuous improvement action plans.
Participate in disaster recovery, capacity planning, performance monitoring and maintenance to ensure high availability.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 6 years of experience with Active Directory
At least 6 years of experience with engineering, operational support, and implementation of identity and directory services
At least 6 years of experience with Windows security, delegation of permissions, and group policy management
At least 6 years of experience with AWS Cloud Infrastructure management
Preferred Qualifications
Bachelor's Degree
7+ years of experience supporting Public Key Infrastructure (PKI) and Active Directory Certificate Services
7+ years of experience supporting Active Directory in a cloud hosted environment with AWS, Microsoft Azure, or Google Cloud Platform
7+ years of experience with cloud-based directories Microsoft Azure, AWS Microsoft AD, and Google Cloud Domain Directory
7+ years of experience developing complex scripts in PowerShell, VBScript, YAML, Python or other languages to develop automated solutions
7+ years of experience with Microsoft Identity Manager in an enterprise environment
7+ years of experience developing Infrastructure as Code in cloud hosted environments using Terraform, CloudFormation, or Azure Resource Manager
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $160,200 - $182,800 for Lead Platform EngineerSan Francisco, California (Hybrid On-Site): $169,700 - $193,700 for Lead Platform Engineer
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
$169.7k-193.7k yearly 60d+ ago
CT Construction Services Lead
Michael Baker 4.6
Service supervisor job in Rocky Hill, CT
CONSTRUCTION SERVICES PRACTICE
Michael Baker International's Construction Services staff supports clients by acting as their trusted on-site agent through all phases of construction, from pre-design to close-out, by providing qualified construction managers, inspectors, constructability reviewers, schedulers, estimators and safety experts. As new technologies evolve throughout the construction industry, innovative ideas are required to maintain and deliver successful construction projects.
DESCRIPTION
Michael Baker International is seeking a CT Construction Services Lead to oversee and grow our construction services operations in Connecticut and the surrounding region. This role combines technical leadership, project management, and business development responsibilities for facilities, highway, bridge, railroad, and utility infrastructure construction projects, primarily in Connecticut and potentially in Rhode Island and Massachusetts.
RESPONSIBILITIES
Project Leadership & Oversight
Lead and oversee all contract administration, construction management, and inspection operations on-site.
Ensure projects are constructed in accordance with approved construction documents, permits, and quality standards.
Manage and mentor Michael Baker's, subconsultants', and third-party construction inspection project staff.
Support clients with construction project cost control, including evaluating change orders.
Coordinate with clients, stakeholders, and contractors on various construction projects in New England.
Ensure scheduled completion deadlines are met and maintain high client satisfaction.
Project Management
Serve as the primary point of contact for assigned projects, overseeing project delivery from initiation through close-out.
Develop and manage project budgets, schedules, and resource allocation.
Prepare and present project status reports to internal and external stakeholders.
Identify and mitigate project risks, ensuring compliance with safety and regulatory requirements.
Business Development
Identify and pursue new business opportunities within the Connecticut construction market and surrounding regions.
Build and maintain strong relationships with existing and prospective clients, industry partners, and stakeholders.
Lead or support the preparation of proposals, presentations, and marketing materials for new projects.
Represent Michael Baker International at industry events, conferences, and client meetings to promote our construction services.
Monitor market trends and competitor activities to inform strategic business development initiatives.
PROFESSIONAL REQUIREMENTS
Bachelor's Degree in Construction Management, Civil Engineering, or related field.
10+ years of construction-related experience on transportation infrastructure projects.
Professional Engineer (PE) license in Connecticut and/or CCM certification is desirable.
Supervisory and project management experience required.
Knowledge of CTDOT construction policies and procedures.
Proven experience in business development or client relationship management is highly desirable.
COMPENSATION
The approximate compensation range for this position is $150,000 - $220,000. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.
#LI-LM1
$150k-220k yearly Auto-Apply 60d+ ago
Division Service Leader - Personal Lines
World Insurance Associates 4.0
Service supervisor job in Brewster, NY
World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.
Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.
Position Summary
The Division Service Leader is responsible for leading, developing, and scaling service operations across multiple units within the Personal Lines division. This role provides strategic and operational leadership to Unit Leaders and Service Leaders, ensuring consistent execution of service delivery models, operational excellence, colleague development, and client experience across the division.
This position partners closely with senior leadership to implement enterprise strategies, drive profitable growth, support acquisition integration, and ensure alignment with World's operating model, workflows, and professional standards. The Division Service Leader is accountable for division-wide performance, talent strategy, and continuous improvement while fostering a collaborative, high-performance culture.
Primary Responsibilities
Strategy, Business, & Financial Leadership
Partners with executive, divisional, and unit leadership to execute enterprise and divisional strategies
Leads division-wide implementation and monitoring of methods, processes, measurements, controls, and structure that drive profitable growth and operational efficiency
Establishes and drives utilization of KPIs and performance dashboards to measure results and inform decision-making
Provides regular updates on division performance, risks, opportunities, and key initiatives through established governance and meeting cadences
Ensures strategic objectives are effectively cascaded to Unit Leaders and service teams
Oversees workforce planning, including management of new and replacement hire requests across the division
Accountable for division-level billing accuracy, cash collections, and financial controls
Ensures integrity and consistency of key data elements across systems and locations
Supports acquisition onboarding and integration efforts, including service model alignment, colleague transition, and process adoption
Client Experience
Owns the Personal Lines client experience strategy and delivery model across the division
Ensures consistent quality, timeliness, and service standards across all units and locations
Partners with Unit Leaders and Producers to align service delivery with client expectations and growth objectives
Ensures service teams maintain disciplined adherence to established workflows, standard operating procedures, and professional excellence standards
Establishes and oversees division-wide new business and renewal planning cadences
Drives consistency in roles, responsibilities, and team structures across all Personal Lines locations
Acts as an escalation point for complex or at-risk client situations and ensures proactive resolution strategies
Ensures delivery of Client Service Plans and adherence to defined scopes of service
Builds strong partnerships with Shared Services to promote a “one team” culture and seamless client experience
Colleague Development & Leadership
Creates a high-performance, accountable culture focused on engagement, development, and results
Establishes a consistent evaluation and talent review cadence to assess leadership capabilities, competencies, and succession readiness
Identifies and supports leadership development opportunities through coaching, mentorship, and stretch assignments
Partners with recruiting to attract, assess, and retain top Personal Lines talent
Ensures onboarding, training, and ongoing education are delivered consistently across the division
Champions diversity, inclusion, and colleague mentorship initiatives
Leads change management efforts related to growth, acquisitions, process enhancements, and technology adoption
Serves as a subject matter expert in the advancement and implementation of new systems, workflows, and best practices
Placement & Carrier Strategy Support
Maintains strong knowledge of Personal Lines products, market trends, and carrier strategies
Builds and sustains senior-level relationships with carrier partners and intermediaries
Ensures placement processes meet quality, timeliness, and consistency standards across the division
Drives alignment with Personal Lines placement specialists and carrier engagement strategies
Oversees adherence to marketing protocols, timelines, and underwriting guidelines
Supports complex placement initiatives and escalations as needed
Ensures carrier insights and changes are communicated effectively to Unit Leaders and service teams
Executive Client & Operational Oversight
Provides strategic oversight for complex or high-value Personal Lines client relationships as needed
Partners with Producers and leadership on client strategy, retention, and growth initiatives
Ensures consistent standards for documentation, system accuracy, and workflow compliance
Oversees effective delegation and utilization of service, support, and shared services resources
Uses data and insights to identify trends, risks, and opportunities for improvement across the division
Position Specific Skills/Qualifications
10+ years of Personal Lines insurance experience with a comprehensive understanding of personal insurance coverages and service models
Demonstrated experience leading and developing leaders across multiple teams, locations, or units
Prior experience supporting or integrating acquisitions strongly preferred
Active state Property & Casualty insurance license required
Proven ability to drive operational excellence, change management, and scalable service models
Strong strategic, analytical, and financial acumen with the ability to interpret and act on performance metrics
Exceptional written, verbal, and interpersonal communication skills
Strong functional knowledge of Excel and Microsoft Office products
Ability to influence across levels, build trust, and partner effectively with internal and external stakeholders
Strong problem-solving, decision-making, and critical-thinking skills
Ability to operate effectively in a fast-paced, growth-oriented environment with a high degree of accountability
Physical Demands & Working Conditions
Physical Demands
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
#LI-HZ1
$80k-115k yearly est. Auto-Apply 30d ago
Customer Service Manager
Polarson
Service supervisor job in New Haven, CT
Basic Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Social Skills
Actively looking for ways to help people.
Persuading others to change their minds or behavior.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Bringing others together and trying to reconcile differences.
Complex Problem Solving Skills
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Analyzing needs and product requirements to create a design.
Writing computer programs for various purposes.
Generating or adapting equipment and technology to serve user needs.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
System Skills
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Managing one's own time and the time of others.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Determining how money will be spent to get the work done, and accounting for these expenditures.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Desktop Computer Skills
Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
Task
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Work Activities
Getting Information
obtain information from individuals
Interacting With Computers
use computers to enter, access or retrieve data
Communicating with Persons Outside Organization
interview customers
write business correspondence
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
make decisions
Updating and Using Relevant Knowledge
use knowledge of investigation techniques
use knowledge of written communication in sales work
use telephone communication techniques
Processing Information
examine financial documents to verify issue
calculate rates for organization's products or services
detect discrepancies on records or reports
Resolving Conflicts and Negotiating with Others
resolve customer or public complaints
Organizing, Planning, and Prioritizing Work
$57k-104k yearly est. 60d+ ago
Dining Services Supervisor
Brookdale 4.0
Service supervisor job in Clinton, NY
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$58k-92k yearly est. Auto-Apply 7d ago
Field Service Supervisor
Tradebe 4.3
Service supervisor job in Berlin, CT
Apply now " Tradebe Site: Tradebe Berlin Department: Operations Business Line: Environmental Services & Global Functions Field ServiceSupervisor Description: Tradebe is a group of industrial businesses dedicated to creating a more sustainable planet and making a real impact on human wellbeing. In the US, we lead the way in recycling and the circular economy, managing diverse environmental challenges sustainably.
Our Field Services team delivers essential industrial services directly in the field, including tank cleaning, spill response, waste removal, and more. This hands-on team plays a critical role in environmental protection and often travels to various sites. Join us and make a real impact on the environment!
The Opportunity
* ~ 50% travel throughout the US
* Paid weekly
What will you do? Make an impact!
Join Tradebe as a Field ServicesSupervisor and lead industrial cleaning projects at customer sites. This is a working supervisor position and a great opportunity for field service professionals who enjoy hands-on work, leadership responsibilities, and variety in their day-to-day tasks.
Key Job Responsibilities
* Ensure compliance with Environmental, Health, and Safety (EHS) standards
* Monitor and enforce DOT and OSHA safety rules during cleanup activities
* Conduct site safety meetings and maintain proper protective equipment levels
* Manage all phases of on-site projects, including scheduling and team supervision
* Communicate effectively with clients and maintain accurate project documentation
* Safely operate heavy equipment and tools for cleanup operations
* Perform physical labor related to cleanup, waste removal, and remediation
* Other duties as assigned
Do you have what it takes?
* High school diploma or GED (college degree preferred)
* 2+ years of industrial cleaning/field services experience highly preferred
* 1-2+ years of supervisory experience (depending on level)
* Valid driver's license required
* Ability to obtain TWIC card
* Prior emergency response experience
* Ability to work flexible schedules and travel as needed
* Strong communication skills and ability to follow written/oral instructions
What's in for you?
Why Tradebe is Right for You
* Competitive pay and benefits
* Student loan repayment assistance
* Generous vacation and sick plans
* Medical (including telehealth), dental and vision
* 401k Retirement match
* Flexible spending accounts (FSA)
* Health savings accounts (HSA)
* Agency paid, basic life and AD&D insurance
* Career ladders, professional development, and promotion opportunities
* Leadership opportunities
* Great work environment and culture
* And MORE!
Ready to make a difference? Apply now!
#TeamTradebe #SustainableCareers #TradebeJobs
The hourly pay rate for this position ranges from $27.50-$35.00 per hour depending on factors such as your location, experience, skills, and qualifications. Please note that the top end of the range is not guaranteed. This range is provided to offer transparency and should not be interpreted as a guaranteed offer. Final compensation will be determined through a thoughtful assessment of your background and fit for the role.
If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities!
Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law
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$27.5-35 hourly 43d ago
Baggage Service Lead Agent
G2 Secure Staff 4.6
Service supervisor job in Windsor Locks, CT
To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents.
QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
6. Must have prior baggage service or airline experience.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of passengers, client representatives and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass a pre-employment drug test.
5. Must pass a pre-employment criminal background check.
6. Must be able to read, write, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area.
2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored.
4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly.
5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available.
6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags.
7. Must be familiar with all FAA/Airline/Company regulations.
8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs.
9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
10. Attend meetings and in-services as required.
11. Utilize appropriate communications channels and maintain records, reports and files as required.
12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Assign daily assignments to agents and follow up to ensure duties are correct and complete.
16. Complete Supervisor Checklist daily.
17. Ensure Queues are checked and responded to each hour.
18. Ensure that all agents have been properly trained to complete daily assignments and duties.
19. Ensure that proper on hand inventories are completed correctly and completely each shift.
20. Ensure that all agents are dressed properly and professionally.
21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc.
22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly.
23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file.
24. Ensure that agents are 100% compliant on recurrent/ongoing training.
25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate.
26. Perform other duties as requested.
$36k-45k yearly est. 11h ago
Assistant Customer Service Supervisor
The Aero All-Gas Company
Service supervisor job in Hartford, CT
Join Our Team as an Assistant Customer ServiceSupervisor at The Aero ALL-GAS Company!
Department: Customer Service Reports To: General Manager and Sales Director
Employment Type: Full-Time Company: The Aero ALL-GAS Company
Welcome to ALL-GAS!
At ALL-GAS, we're passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we're excited to invite a friendly, organized, and enthusiastic Assistant Customer ServiceSupervisor to join us on this journey!
Position Summary
We are seeking a motivated and detail-oriented Assistant Customer ServiceSupervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.
Key Responsibilities
Support management in supervising and mentoring customer service staff
Assist with scheduling, training, and performance coaching
Handle escalated customer inquiries and resolve issues promptly and professionally
Monitor service quality, response times, and customer satisfaction metrics
Help implement and enforce company policies and procedures
Collaborate with other departments to ensure seamless customer experiences
Assist with reporting, documentation, and process improvements
Who We're Looking For
We'd love to meet someone who's excited to jump in and make a difference! Here's what we're hoping you bring:
Qualifications
Required - High School Diploma or GED
2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred
Strong leadership and interpersonal skills
Excellent written and verbal communication abilities
Proven ability to handle difficult situations calmly and effectively
Proficiency with customer service software, CRM systems, and Microsoft Office
Highly organized with strong attention to detail
Preferred Skills
Experience in training and onboarding staff
Ability to analyze customer feedback and service metrics
Conflict resolution and problem-solving skills
Adaptability in a fast-paced environment
Why You'll Love Working With Us
A competitive salary that reflects your skills and experience.
Great benefits, including health, dental, and vision insurance.
A 401(k) plan with company matching to help you plan for the future.
Generous paid time off and holidays to recharge.
Plenty of opportunities to grow and learn with us!
Ready to Join Us? Click "Apply for This Job"
ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.
$37k-56k yearly est. 14d ago
Southern New England Regional Trails Supervisor
Appalachian Mountain Cl 4.1
Service supervisor job in Egremont, MA
Southern New England Regional Trails Supervisor
Reports to: Trails Volunteer Programs Manager
Summary Description:
The Southern New England Regional Trails Supervisor develops and sustains AMC's trails management programs primarily in central and western Massachusetts and northwestern Connecticut. The Trails Supervisor works closely with AMC's Volunteer Appalachian Trail committees in Connecticut and Massachusetts, Appalachian Trail Conservancy staff, Massachusetts Department of Conservation and Recreation, regional land trusts and other conservation organizations. This position oversees the Appalachian Trail Ridgerunner Program and the Southern New England Teen Trail Crew Program, and which help to further AMC's Vision 2020 goals for expanding volunteerism and engaging more youth in the outdoors.
The Trails Supervisor is expected to be familiar with both traditional and contemporary trail maintenance and construction methods and backcountry recreation management techniques, possess excellent supervisory skills, be well versed with Leave No Trace practices, to serve as a trail resource for local organizations in developing new trail projects or trail maintenance programs, and to represent the AMC within the regional trails community.
In addition, this individual will continue to expand programming and develop new partnerships in the Berkshire and Pioneer Valley regions of Massachusetts, Connecticut, and other southern New England regions.
Primary Responsibilities - Programmatic:
Southern New England Teen Trail Crew and Custom Crews
Manage AMC's Southern New England Teen Trail Crew, a conservation and trail stewardship program for teens. Includes hiring, training, and supervising seasonal staff including Projects Coordinator, Trail Crew Leaders, and various support staff. Coordinating with state agencies and committee volunteers for the assignment of trail projects, and promoting the program to recruit volunteer crew participants.
Coordinate with all Trails Programs Supervisors to organize staff training, program development, and maintain organizational consistencies across AMC's operating region.
Coordinate with the AMC Trails Volunteer Programs Administrative Supervisor who manages registrations and communications for all AMC Teen Trail Crews which includes the processing and evaluation of registrations, handling of fees and the communication with participants and family members.
Purchase and maintain all program related field gear, tools, and safety equipment
Assist the Trails Volunteer Programs Manager in the development of program offerings, locations and rates.
Provide enrollment/participant status updates to Trails Volunteer Programs Manager.
Coordinate and deliver Custom Crew opportunities for regional groups, such as outing clubs, camp groups, and corporate groups.
Southern New England Ridgerunner Program
Manage AMC's Southern New England Ridgerunner Program including hiring, training, and supervising both full-time and weekend seasonal staff, reporting trail use data collection, and evaluating the program for annual improvements.
Coordinate with the AMC Connecticut AT Committee on Ridgerunner trail projects, share trail use data, maintain data sharing documents, and other maintenance needs.
Coordination with Regional Trails Volunteers
Support and assist the AMC's Volunteer Appalachian Trail Committees in Connecticut and Massachusetts to:
Identify and plan priority trail and backcountry campsite projects
Maintain communication and coordination with trail management partners, including the Appalachian Trail Conservancy, National Park Service, Massachusetts Department of Conservation and Recreation, the Connecticut Department of Environmental Protection, local Search and Rescue, State Police, local town governments and emergency response crews
Seek funding for priority projects, or assist in writing grant applications and supporting materials.
Involve the Committees in major program policies and procedures.
Organize and occasionally lead skills trainings for trail volunteers throughout CT and MA.
Assist AMC's Berkshire Chapter, as needed, with trail assessment and volunteer trail maintenance efforts in other locations, such as AMC's Noble View Outdoor Center based in Russell, MA and the New England National Scenic Trail
Primary Responsibilities - General:
Play a key role in the reduction of risk to participants and staff by ensuring critical program policies and guidelines are followed, as well as reviewing policies as needed. Manage Workers Comp. cases, as needed.
Be on-call for emergencies during field season, late May through mid-September.
Identify and build partnerships for new opportunities in the Berkshire region.
Work with the Trails Volunteer Program Manager and Trails Programs Supervisors to define annual schedule and strategic priorities for the regional trails programs.
Manage program expenses. Responsible for tracking of credit card expenses and material and service contracts and purchases.
Maintain a collaborative relationship with the Appalachian Trail Conservancy for programming and facility needs at the Kellogg Conservation Center in S. Egremont, where the position is located.
Collect reports and hours from all Southern New England Trails Programs and compiles annual reports of participant enrollment, work hours and accomplishments, including reports for the ATC and other partners.
Manage and oversee use and maintenance of vehicle fleet
Assist AMC Grants Department on submission of various grants for Southern New England Trails Programs, including Recreational Trails Program grants and other funding sources.
Work closely with AMC Conservation Policy staff on local and regional initiatives. May serve as primary contact on local environmental issues and initiatives.
Occasionally serve as a co-leader for AMC Leave No Trace Master Educator Courses, and Leave No Trace Trainer Courses.
Serve as a member of AMC's Risk Management Team and Massachusetts Recreational Trails Advisory Board.
Hire and oversee professional trail crews for projects as necessary.
Other duties as assigned.
Qualifications and Experience:
Minimum of 2-4 years of trail maintenance and construction, natural resource management, and outdoor programming, with previous supervisory and leadership experience. Experience can be in any combination of staff or volunteer roles.
Bachelor's degree with studies in Recreation, Natural Resources Management or other relevant disciplines is desirable.
Proven successful supervisory ability of seasonal employees.
Proven leadership abilities.
Familiarity with Leave No Trace principles, with an interest to learn more.
Possess, or be willing to obtain, a minimum of Wilderness First Aid and CPR.
Ability to independently manage an office, including, but not limited to, ability to operate and maintain standard office equipment, purchase and manage office supplies, maintain cleaning schedule for office, and act as regional source of information to various callers.
Ability to manage multiple programs and tasks simultaneously.
Ability to work constructively with volunteers to support and build capacity for their efforts.
Excellent written and verbal communication skills.
Strong organizational skills and ability to find creative solutions.
Ability work both independently and to collaborate with others.
Possess the ability to serve as an ambassador outside of the trails community to engage in partnership efforts on a local and regional level.
Willingness to travel primarily within central and western Massachusetts and Connecticut and occasionally to other locations in the Northeast.
Valid driver's license and acceptable driving history subject to a driving record check conducted by the AMC.
Physical ability to travel safely on foot in all weather conditions on unimproved trails carrying up to 40 lbs of gear. Ability to perform and teach a variety of trail work activities.
Ability to operate standard office equipment.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed on their name.
To Apply:
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
Please include your resume and a cover letter when applying. The information should include three (3) professional references and your salary requirements. No phone calls, please.
The AMC is an Equal Opportunity Employer and values diversity in the workplace. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures. Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status. Join us!
$76k-112k yearly est. Auto-Apply 60d+ ago
District Service Supervisor
Bell and Howell LLC 4.7
Service supervisor job in Hartford, CT
About Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.
Position Title: District ServiceSupervisor
Location: New England Area
Job Summary:
The District ServiceSupervisor proactively manages a subset of a district including people management and operational oversight. They are responsible and accountable for managing a team of technicians to ensure maximum performance, engagement, and operational compliance. The independently resolve customer problems and ensure optimized resourcing to manage cost and SLA performance. They also drive special projects as needed to support the district, region, or overall service organization strategy and performance.
Job Responsibilities:
Ensure operational SLA compliance with assigned customers and technicians and direct tactical actions related to customers and monitor metrics on response time, down time, time between calls, and time to repair products. Evaluate data and make recommendations for improvements to better serve the customer. Serve as an escalation point for customer concerns.
Manage an assigned team of technician through responsible recruiting, training, motivating, coaching and counseling. Work with district management team to determine the training needs for the district and ensure that programs are delivered to increase their skill base and technical proficiency.
Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling. Realign resources as needed to ensure customer satisfaction. Resolve any customer issues or complaints.
Be responsible for operational performance of the team, including adherence to customer Service-Level Agreements (SLAs) and revenue recognition practices.
Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance. Develop strategies and action plans to address deficiencies and improve efficiency and productivity.
Support District growth requirements as needed under the direction of a District Service Manager or other service leader.
Work with District Service Manager (DSM) to monitor operational metrics, completion of projects, and call closure.
Oversee safety compliance of team and care for company property.
Contribute to team efforts by accomplishing related results in a cooperative and supportive manner.
Maintains availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals.
Other duties as required.
Supervisory Responsibilities:
Will manage a portion of the technicians in a service district and be accountable for the performance, engagement, and compliance with company and department process and policy.
May manage certain assigned projects and initiatives in the district, region, or national level
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.
Strong interpersonal/customer relation skills.
Ability to effectively resolve conflict internally and externally.
Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
Strong analytical, problem-solving, quantitative, and time management skills.
Ability to communicate effectively both orally and in writing.
Ability to understand, remember and follow verbal and written instructions.
Ability to work as an integral part of a team.
Ability to read and understand written procedures and diagrams for assembly and test.
Ability to develop and implement solutions to assembly problem.
Ability to maintain regular attendance and be punctual.
Education and Experience:
High School degree or equivalent.
Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience.
5+ years of field experience strongly preferred.
Associate degree preferred.
1+ year of supervisory experience including accountability for employee performance preferred.
Travel:
This position requires regular travel in the United States and Canada.
Physical and Mental Requirements:
Mental/Cognitive
Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal. Ability to work with others and manage emotions.
Physical
Requires sitting and walking.
Requires using hands to feel, reaching with hands and arms.
Requires standing, talking and hearing.
Requires close, distant, color, and peripheral vision; depth perception.
Work is usually performed in a controlled office, manufacturing or retail environment; noise within acceptable safety levels; work is sometimes performed in cramped areas; heights up to sixteen (16) feet; paper dust prevalent; exposure to with cleaners and solvents used to clean machines.
Requires lifting of up to fifty (50) pounds.
Ability to travel regularly to visit customers and meet with employees and conduct occasional out of district travel.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
$56k-82k yearly est. 7d ago
Client Service Supervisor
Help at Home
Service supervisor job in Hartford, CT
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Client ServiceSupervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Maintain elements of the assigned clients' files, and all related paperwork.
+ Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
+ Assigns homecare aides based on the client's overall needs and Plan of Care.
+ Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
+ Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
+ Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
+ Prepares and submits routine departmental reports as required.
+ Records and maintains accurate documentation of the client's condition and overall service.
+ Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
+ Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
+ Provides education and coaching on changes to a client's Plan of Care.
+ Maintains positive working relationships with clients, homecare aides and referral sources
+ Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
+ Performs other related duties as assigned.
+ If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.
+ Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
+ Basic computer literacy and typing skills.
+ Customer service skills.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or equivalent preferred; May require higher level of education or certification.
+ Current PPD, or Chest x-ray if applicable.
+ Medicaid, Waiver, or Home Healthcare experience preferred.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Conducts performance reviews
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move, transport, or position: ☐ up to 50 pounds; ☐ up to 100 pounds
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
Travel Requirements:
+ Regular travel on a daily or weekly basis required, even in inclement weather
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Care ServiceSupervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
$39k-63k yearly est. 15d ago
Culinary Services Director
InspĪR Modern Senior Living
Service supervisor job in Orange, CT
Job Title: Culinary Services Director Employment Type: Full-Time Salary Range: Competitive Department: Dining Services
About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
Summery: This position has overall responsibility for the daily operations of the culinary services department. Performs duties in compliance with established company policies and procedures and operates in a professional manner. Ensures the residents are provided a high quality dining experience. Ensures the department follows all policies and procedures, is adequately staffed and the highest quality standards are met. May be called upon to perform other duties as required. All responsibilities will be conducted in a manner that is consistent with the Maplewood Senior Living philosophy.
Essential Functions:
Is responsible for the overall financial and operational responsibility for dining room service and culinary operations
Creates and plans weekly menus within the community
Ensures compliance with federal, state, and local sanitation regulations.
Maintains cleanliness of all work areas
Conducts routine safety inspections of dining room, food storage areas, chemical storage areas, and food receiving area. Communicates “action items” to Environmental Services Director and Executive Director
Demonstrates attention to detail with regard to food quality, presentation, and dining room environmental standards.
Develops and maintains quality, objective, and standards
Meets with dining staff bi-monthly and reports minutes and action items to the Executive Director
Develops and maintains a good working relationship with administration and inter-department personnel, as well as other communities to assure that the services offered can be properly maintained to meet the needs of the residents.
Prepares all monthly food service reports
Maintains food and supply expenses to budget or forecast
Places orders for food and supplies through authorized vendors
Completes physical food inventories
Plans, develops, organizes, implements, evaluates, and directs the operations in food and beverage services
Makes written and oral reports/recommendations to the Executive Director concerning the operations of the food service departments in the communities.
Maintains daily log of freezer, refrigeration, hot and cold food holding temperatures
Assures that the communities maintain a clean and safe manner assuring that food service safety and sanitation are maintained to perform services
Supports the community and regional cluster sales efforts with marketing events, programs, etc. Provides support during sales/site visits
Required to work weekends and holidays as assigned
May be required to work on shifts other than the one for which hired
May be required to work extended hours up to 16 hours per day
Other duties as deemed necessary and appropriate
Management Responsibilities
Manages the departmental staffing and labor costs, including overtime
Recruits and evaluates all culinary services staff
Assures dining associates are performing job specific responsibilities • Responsible for overseeing culinary services calendar
Education/Experience/Licensure/Certification
Degree in Culinary Arts preferred
3 to 5 years previous experience in food production/management
Must have a Serve Safe certification or become certified within 90 days of hire date
Must have basic knowledge of food preparation procedures, proper dining room service etiquette as well as related Health Department regulations and guidelines pertaining to food service operations.
Why You'll Love working for Us:
Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
Growth Opportunities: We promote and foster career development and continuous learning.
Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
$89k-145k yearly est. 12d ago
Paramedic Operations Supervisor EPS24
Bristol Hospital Group 4.6
Service supervisor job in Bristol, CT
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Performs a variety of clerical and transportation functions for division of Diagnostic Services. Assists technologists with patients and equipment. Processes forms, paperwork and other materials related to patients and procedures.
Responsible for the coordination of activities to assure the consistent delivery of EMS services. Coaches, facilitates and leads staff in the consistent achievement of high quality patient care and EMS system operations. Performs a wide variety of patient care skills in a pre-hospital environment, including activities related to direct care, diagnostic testing, documentation and patient transport. As a Supervisor, responsible for continuity of operations and assuring the appropriate use of medical protocols, incident command, safety standards, policy and standard operating guidelines. Evaluates performance of staff, compiles reports and provides feedback to EMS Director. Responds to non-emergency and emergency calls.
Supervisory responsibilities.
Functions as a positive role model to others.
Coordinate and assist in the operational readiness of all assigned vehicles and equipment including stock and inventory.
Responsible for all activities that occur on the assigned shift. Takes an active clinical assignment as required.
Develops staff schedules, ensuring adequate and appropriate staff are available to meet business requirements. Fills open shifts as appropriate.
Collects, reviews, corrects, completes and distributes all required shift paperwork inclusive of payroll recording activity as assigned and required.
Assesses the performance of employees under their supervision. Conducts annual performance evaluations of direct reports in a timely manner. Initiates and provides timely follow up on Corrective Action Plans.
Assists in the development and implementation of employee policies and procedures. Ensures that employees are compliant with organizational policies.
Participates in the hiring of employees and discipline of employees, up to and including termination of employment.
Responds to all major EMS incidents in the City of Bristol and initiates or assumes responsibility for implementing the medical incident command structure.
Identifies potential organizational issues and actual issues, and develops strategies to effectively resolve those issues.
Conducts incident investigations as appropriate and provides documentation of facts and circumstances regarding such incidents. Prepares written reports for organizational purposes as assigned.
Acts to provide appropriate supervisory intervention and problem solving with employees, patients, allied healthcare providers and others during the provision of EMS services.
Effectively communicates information within the organization that may affect operations, i.e. equipment out of service, shift change information, special circumstances, etc.
Ensures a safe work environment and appropriately addresses any safety issues that may arise.
Represents himself/herself as an agent of Bristol Hospital EMS, LLC.
Acts in compliance with the organizational policies and procedures. Acknowledges role and conducts self as positive role model for other employees in the performance of company and patient care responsibilities.
Acts as a resource person for staff and responds to requests for assistance in a timely manner.
Performs other administrative and operational duties as assigned.
Clinical Practice.
Observes physical/emotional status of patient/family and provides psychological, emotional support in an unhurried, empathetic manner whenever possible.
Prioritizes patient care and crew activities.
Maintains clinical skills, working knowledge of clinical practice and new developments in field including policies, clinical practice guidelines and standard operating guidelines.
Assumes role of patient advocate when rendering care.
Maintains al medical control requirements for practice authorization at Paramedic clinical rank.
Documentation.
Complete all required documentation in an accurate and timely manner as outlined in policy or procedures.
Report on appropriate forms and software programs any malfunction, loss and or damage to the physical plant, vehicles, or equipment
Communicates effectively with Health Team members.
Works well with colleagues and other allied health care personnel, and other service providers in the spirit of teamwork and professionalism.
Appropriately documents.
Seeks assistance from other team members when necessary to expedite treatment of a patient's needs or condition.
Consistently shares all pertinent observations and recommendations regarding patient care to Medical Control and/or the appropriate Hospital receiving personnel.
Seeks direction for and maintains responsibility for own developments.
Regularly recognizes and evaluates own strengths and weaknesses.
Develops plan to meet learning and improvement needs.
Attends available workshops and seminars to enhance clinical skills.
Attends mandatory in-service education.
Attends 90% of staff meetings.
Qualifications
Educational / Minimum Requirements:
High School Graduate; CT Paramedic licensure. Three (3) years' experience in EMS with at least two years' experience as a Paramedic working in a busy EMS system.
Mandated Licensure or Certification Requirements:
CT Licensed Paramedic; Valid Driver's License; American Heart Association BLS, ACLS, PALS; ICS-100, IS-700.
ICS 200, 300 and 400 Certification within first year of employment.
Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Accucheck, CPR, Fire/Safety/Infection Control annually. Successfully complete all training programs as determined by the Bristol Hospital EMS, LLC. Other unit based competencies/skills as required.
Special Requirements:
Available for immediate call-in as needed.
Physical Requirements:
Significant walking, bending, stooping, patient lifting and positioning. Manual dexterity and ability to perform a full range of body movements. Ability to lift and carry in excess of 100 pounds up and down stairs and rough terrain. Vision corrected to comply with State of CT drivers license standards. Capable of hearing and distinguishing heart tones, lung and bowel sounds. Capable of distinguishing odors and smells.
Work Environment:
Normal pre-hospital patient care environment. Exposure to body fluids and waste. Rapid pace and variable environment. Includes extreme variations in temperature, lighting, noise, fumes and exposure to hazards found at fires, accident and disaster sites.
Cognitive Requirements:
Mental flexibility to perform diverse duties involved in patient care, frequently under emergency circumstances. Good communication skills, written and oral, and ability to follow written and oral instruction. Excellent coordination skills with ability to coordinate multiple systems or EMS agencies. Must be able to accurately evaluate performance of other EMS professionals.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
$54k-86k yearly est. 7d ago
Service Director Bertera Nissan Manchester $140k -$180k
Bertera Nissan Manchester
Service supervisor job in Manchester, CT
**Job Title: Service Director**
**Salary Range:** $140,000 - $180,000
Bertera Nissan in Manchester is seeking an experienced and dynamic Service Director to join our team. This is a key leadership role responsible for overseeing the service department, ensuring exceptional customer satisfaction, and promoting operational efficiency. The ideal candidate will have a strong background in automotive service management, proven leadership skills, and a passion for driving team success.
**Key Responsibilities:**
- Lead and manage the service department, ensuring a high level of customer service is consistently delivered.
- Develop and implement strategies to increase service department efficiency and profitability.
- Monitor and improve shop productivity, customer satisfaction index (CSI), and work quality.
- Recruit, train, and develop service department staff, fostering a team-oriented environment.
- Set and achieve performance targets, managing budgets and forecasts to drive service department growth.
- Ensure compliance with all company policies and governmental regulations.
- Maintain accurate records and provide regular reports on department performance to senior management.
**Qualifications:**
- Proven experience in a leadership role within an automotive service department.
- Strong understanding of automotive technology and repair processes.
- Excellent customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient in using service management software and Microsoft Office Suite.
- Strong leadership and team development skills.
- Bachelor's degree in business, automotive technology, or a related field preferred.
**Benefits:**
- Competitive salary range of $140,000 - $180,000, commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing professional development opportunities.
- Employee discounts on vehicle purchases, parts, and services.
If you are a motivated leader with a proven track record in automotive service management and are ready to take on a rewarding challenge, we encourage you to apply for this exciting opportunity at Bertera Nissan in Manchester.
$140k-180k yearly 15d ago
Director of Service Fulfillment
United Seating & Mobility
Service supervisor job in Rocky Hill, CT
At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.
Pay Range: $90,000 to $120,000. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
SUMMARY OF RESPONSIBILTY:
Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer satisfaction & timely resolution of repairs and issues.
Essential Functions:
* Leads and directs service techs in providing repair services to customers assuring a high level of customer satisfaction and retention.
* Travels between locations within assigned geographical zone to reduce service backlog (install/delivery), staff oversight and development.
* Provides technical expertise and guidance to the team.
* Responsible for hiring, developing, coaching and performance management of staff.
* Identify and provide solutions for business processes and related field issues.
* Directs the completion of orders for replacement parts accurately and in a timely manner, to ensure the completion of warranty and RA documentation as appropriate.
* Works cross functionally with all other Numotion departments, coordinates service technicians, including optimization of scheduling and routing to assure quality and timely provision of service and repair.
* Works directly with the rehab fulfillment leader to maintain service inventory and service loaners/rentals in good operating condition.
* Leads and implements Numotion Service & Repair best practices (including safety & performance inspections) and driving universal service and repair processes within the territory.
* In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures.
* Ensures all activities and operations are carried out in strict compliance with company and government processes/regulations
* Other duties as assigned.
REQUIRED QUALIFICATIONS AND COMPETENCIES:
* Bachelors' degree in related field or an equivalent combination of education and directly related experience may be considered.
* Minimum of five years of related work experience in a technical and/or mechanical capacity.
* Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.
* Must possess valid State Driver's License, and acceptable driving record.
* Must be willing and able to travel frequently across geographical zone locations.
PREFERRED QUALIFICATIONS AND COMPETENCIES
* Strong background and experience in service & repair processes, technologies, and innovations.
* Knowledge of complex rehab equipment and products
* Demonstrated technical or mechanical knowledge
* Experience in or exposure to healthcare management
* Basic understanding of financial reporting
* Knowledge of MS Word, Excel, PowerPoint, and Outlook
* Ability to effectively utilize technology and learn and adapt to new technology environments
* Previous experience with healthcare accreditation process and business requirements.
* Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
* Ability to work in a fast-paced environment and juggle multiple priorities
* Results oriented - has driven consistent results over time.
* Forward thinking - able to connect dots in everyday processes and tasks that will allow the team to be more effective at obtaining results.
* Personable - communicates effectively with team and demonstrated ability to develop leaders' capabilities.
* Externally Focused - Compassionate leader who demonstrates leadership to help team members see items from a variety of viewpoints and who approaches each item with an appropriate sense of urgency.
* Clear Vision - Simplification focused individual that demonstrates ability to coach team members to prioritize actions on goal attainment and alignment of short- and long-term goals.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
$90k-120k yearly 4d ago
Parts Operations Supervisor
Maybury Material Handling 3.6
Service supervisor job in East Longmeadow, MA
Maybury is seeking a Parts Operations Supervisor to manage the daily operations of our Parts department, while driving process improvements and customer satisfaction. This department directly supports our Service Team by sourcing and ordering parts needed to maintain and repair our customers' forklifts and similar equipment.
If you're a hands‑on leader who thrives in a fast‑paced environment, we'd love to meet you!
Key Responsibilities:
Supervise the daily activities of the Parts Department staff to ensure accurate and timely processing of parts requisitions, quotes, and warranty claims.
Serve as the go‑to resource for parts-related questions and issues for internal and external customers
Oversee order fulfillment, shipping/receiving activities, and processing of POs.
Assist with parts sourcing, vendor communication and relationship building.
Oversee and implement process improvements to optimize efficiency and reduce errors.
Qualifications
High School diploma or equivalent and at least 3 years of related experience.
Strong leadership experience or abilities are essential; must think strategically and be process-improvement minded as well as possess effective and verbal communication skills; and have strong organizational and follow-through skills.
Valid driver's license and satisfactory driving record.
Ability to lift/move up to 20 pounds.
Intermediate skills in Microsoft Word, Excel, and Outlook required.
We are an Affirmative Action/Equal Opportunity Employer.
$45k-72k yearly est. 1d ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Service supervisor job in Norwalk, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
* Successfully lead, build and develop a team for modeling service excellence
* Maintain associate payroll, benefit and performance information
* Hire, coach, mentor and develop associates
* Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
* Display initiative to succeed in an entrepreneurial culture.
* Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
* Multi- task within a fast paced service environment.
* Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
* Provide responsive communication of information to Director of Customer Care, associates and customers.
* Proactively resolve escalated customer issues.
* Able to identify opportunities and find solutions for continuous improvement
* Problem-solve, organize and balance multiple priorities within a fast-paced environment.
* Maintain composure when handling unexpected challenges and competing demands.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Minimum three years' management experience in a customer service or retail environment.
* Proficient in PC-based applications.
* Leadership skills required.
* Bachelor's degree preferred.
* Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$33k-52k yearly est. 37d ago
Snowsports Discovery Center Supervisor
Mohawk Mountain Ski Area
Service supervisor job in Cornwall, CT
The Snowsports Supervisor is responsible for training and mentoring instructors by setting an example by following all policies and procedures, being approachable, and sharing knowledge with coworkers. This individual is responsible for overseeing the on hill operations of all daily and school group lessons under the direction of the Snowsports Directors. They will assist with the organization of group lessons, including the checking in and out of participants, communication with instructors and parents, and ensuring the safety of all parties involved. Supervisors may occasionally teach lessons based on the needs of the Snowsports Department. Reports to the Snowsports Directors.
How much does a service supervisor earn in Waterbury, CT?
The average service supervisor in Waterbury, CT earns between $36,000 and $97,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.
Average service supervisor salary in Waterbury, CT
$60,000
What are the biggest employers of Service Supervisors in Waterbury, CT?
The biggest employers of Service Supervisors in Waterbury, CT are: