How To Become A Service Support Specialist: What It Is and Career Path

What is a service support specialist and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Del Ross

Suppose you have ordered something online and now need to make changes by contacting the vendor by phone, email, or SMS. A service support specialist is an essential connection between an organization and its customers. If clients have any issues or questions with respect to service or an item, support specialist settle matters over the phone, compose an email, or through a live chat.

Service support specialist duties involve settling client questions, suggesting solutions, and managing items for clients. To be effective in this job, you should be a phenomenal communicator who's ready to gain your customers' trust. You also have to be comfortable with workplace software.

When it comes to the main abilities needed to be assisted by a service support specialist, recorded 17.0% of recorded resumes include administration expertise, 14.1% of resumes included client care, and 8.4% of resumes included help administration experience. Skills like these are useful and specialist can earn an average of $21.62 per hour.

What general advice would you give to a service support specialist?

Del Ross

Chief Revenue Officer, Hotel Effectiveness

Embrace change. The only certainty about the future is that tomorrow's world will look much different than today's. This applies to the hotel and travel industries and to pretty much everything else. Guest expectations will change. Technology will change. The employer and employee experiences will vary - this may prove difficult, but much of it will be for the better. If you expect to change, you will be better prepared to handle it when it happens.

ScoreService Support SpecialistUS Average

Salary

3.4

Avg. Salary $43,538

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.58%

Black or African American 11.78%

Hispanic or Latino 15.61%

Unknown 5.34%

White 56.29%

Gender

female 60.82%

male 39.18%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.7

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a service support specialist

Explore service support specialist education requirements

Most common service support specialist degrees

Bachelor's

50.3 %

Associate

23.5 %

High School Diploma

12.1 %

Start to develop specific service support specialist skills

Skills	Percentages
Customer Service	19.63%
Support Services	13.03%
Social Work	7.08%
Patients	5.25%
Data Entry	5.09%

Complete relevant service support specialist training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New service support specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service support specialist based on U.S. Bureau of Labor Statistics data and data from real service support specialist resumes.

Gain additional service support specialist certifications

Service support specialist certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific service support specialist certification, having one may help you stand out relative to other applicants.

The most common certifications for service support specialists include Certified Instrumentation Specialist (CIS) and Certified Pharmacy Technician (CPhT).

More About Certifications

Research service support specialist duties and responsibilities

Assist underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.
Provide underwriting support, including printing endorsements and processing renewal policies and researching information when need.
Work with modifications, conventional and FHA loans.
Update QAS system with current information pertaining to loan files.

Prepare your service support specialist resume

When your background is strong enough, you can start writing your service support specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service support specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service support specialist resume templates

Build a professional service support specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service support specialist resume.

Apply for service support specialist jobs

Now it's time to start searching for a service support specialist job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do service support specialists rate their job?

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Service support specialist reviews

A zippia user wrote a review on Apr 2020

Pros

I enjoy the challenges and learning new things . Technology is always evolving.

A zippia user wrote a review on Feb 2020