Suppose you have ordered something online and now need to make changes by contacting the vendor by phone, email, or SMS. A service support specialist is an essential connection between an organization and its customers. If clients have any issues or questions with respect to service or an item, support specialist settle matters over the phone, compose an email, or through a live chat.
Service support specialist duties involve settling client questions, suggesting solutions, and managing items for clients. To be effective in this job, you should be a phenomenal communicator who's ready to gain your customers' trust. You also have to be comfortable with workplace software.
When it comes to the main abilities needed to be assisted by a service support specialist, recorded 17.0% of recorded resumes include administration expertise, 14.1% of resumes included client care, and 8.4% of resumes included help administration experience. Skills like these are useful and specialist can earn an average of $21.62 per hour.
There is more than meets the eye when it comes to being a service support specialist. For example, did you know that they make an average of $20.94 an hour? That's $43,564 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many service support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.
If you're interested in becoming a service support specialist, one of the first things to consider is how much education you need. We've determined that 50.3% of service support specialists have a bachelor's degree. In terms of higher education levels, we found that 6.5% of service support specialists have master's degrees. Even though most service support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service support specialist. When we researched the most common majors for a service support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service support specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a service support specialist. In fact, many service support specialist jobs require experience in a role such as customer service representative. Meanwhile, many service support specialists also have previous career experience in roles such as administrative assistant or cashier.