Suppose you have ordered something online and now need to make changes by contacting the vendor by phone, email, or SMS. A service support specialist is an essential connection between an organization and its customers. If clients have any issues or questions with respect to service or an item, support specialist settle matters over the phone, compose an email, or through a live chat.

Service support specialist duties involve settling client questions, suggesting solutions, and managing items for clients. To be effective in this job, you should be a phenomenal communicator who's ready to gain your customers' trust. You also have to be comfortable with workplace software.

When it comes to the main abilities needed to be assisted by a service support specialist, recorded 17.0% of recorded resumes include administration expertise, 14.1% of resumes included client care, and 8.4% of resumes included help administration experience. Skills like these are useful and specialist can earn an average of $21.62 per hour.

What Does a Service Support Specialist Do

There are certain skills that many service support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.

Learn more about what a Service Support Specialist does

How To Become a Service Support Specialist

If you're interested in becoming a service support specialist, one of the first things to consider is how much education you need. We've determined that 50.3% of service support specialists have a bachelor's degree. In terms of higher education levels, we found that 6.5% of service support specialists have master's degrees. Even though most service support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Service Support Specialist

Service Support Specialist Career Paths

Average Salary for a Service Support Specialist

Service Support Specialists in America make an average salary of $43,538 per year or $21 per hour. The top 10 percent makes over $72,000 per year, while the bottom 10 percent under $26,000 per year.
Average Service Support Specialist Salary
$43,538 Yearly
$20.93 hourly
$26,000
10 %
$43,000
Median
$72,000
90 %

What Am I Worth?

salary-calculator
How To Become a Service Support Specialist
How To Become a Service Support Specialist Career Overview

States With The Most Service Support Specialist Jobs

Mouse over a state to see the number of active service support specialist jobs in each state. The darker areas on the map show where service support specialists earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Service Support Specialist Jobs By State

RankStateNumber of JobsAverage Salary
1California6,192$54,525
2Texas2,916$40,911
3Florida2,772$37,729
4New York1,794$65,055
5Illinois1,729$49,460
6Georgia1,597$40,264
7Pennsylvania1,579$53,953
8Washington1,575$37,919
9Virginia1,556$51,968
10North Carolina1,302$44,744
11Massachusetts1,274$54,756
12Ohio1,271$40,832
13Arizona1,223$37,550
14Missouri1,125$37,212
15New Jersey1,047$52,498
16Michigan1,037$48,349
17Maryland1,028$61,555
18Colorado989$37,161
19Minnesota911$39,499
20Tennessee901$35,159
21South Carolina885$40,645
22Wisconsin858$37,355
23Indiana783$36,979
24Alabama776$40,951
25Oregon678$36,250
26Iowa661$38,288
27Utah624$32,998
28Arkansas616$39,046
29Oklahoma579$45,174
30Louisiana577$47,838
31Nebraska526$33,492
32Connecticut485$65,076
33Kentucky457$36,339
34Nevada451$46,674
35Kansas406$38,602
36New Hampshire389$50,728
37New Mexico384$35,778
38Mississippi276$34,857
39Hawaii274$35,114
40Idaho273$31,924
41Maine267$42,936
42South Dakota242$31,651
43Delaware230$57,936
44Vermont214$50,728
45Alaska191$25,252
46Montana185$32,807
47West Virginia183$40,870
48Rhode Island179$53,700
49North Dakota161$38,369
50Wyoming122$33,309

Service Support Specialist Education

Service Support Specialist Majors

29.1 %

Service Support Specialist Degrees

Bachelors

50.3 %

Associate

23.5 %

High School Diploma

12.1 %

Top Colleges for Service Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For a Service Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.6% of service support specialists listed customer service on their resume, but soft skills such as speaking skills and writing skills are important as well.

Choose From 10+ Customizable Service Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Service Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume
Service Support Specialist Resume

Service Support Specialist Demographics

Service Support Specialist Gender Distribution

Female
Female
61%
Male
Male
39%

After extensive research and analysis, Zippia's data science team found that:

  • Among service support specialists, 60.8% of them are women, while 39.2% are men.

  • The most common race/ethnicity among service support specialists is White, which makes up 60.2% of all service support specialists.

  • The most common foreign language among service support specialists is Spanish at 64.2%.

Work Experience Programs For Service Support Specialists

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Audit Program

Company: Grant Thornton Australia

Cost: Free

Duration: 5-6 hours

Career Catalyst: Audit Program

Company: KPMG U.S.

Cost: Free

Duration: 5-6 hours

Venture Capital Program

Company: H2 Ventures

Cost: Free

Duration: 5-6 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Markets - Sales & Trading Program

Company: Citi APAC

Cost: Free

Duration: 5-6 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Careers in Government Program

Company: NSW Government Virtual Program

Cost: Free

Duration: 1-2 hours

Getting Ready to Join the Workforce Program

Company: Standard Bank

Cost: Free

Duration: 4-4.5 hours

Online Courses For Service Support Specialist That You May Like

Advertising Disclosure  
Customer Service & Support For Customer Service Executives
udemy
4.5
(270)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

Customer Service, Customer Support, And Customer Experience
udemy
4.5
(731)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Show More Service Support Specialist Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Best States For a Service Support Specialist

Some places are better than others when it comes to starting a career as a service support specialist. The best states for people in this position are Connecticut, New York, Maryland, and Delaware. Service support specialists make the most in Connecticut with an average salary of $65,076. Whereas in New York and Maryland, they would average $65,055 and $61,555, respectively. While service support specialists would only make an average of $57,936 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Service Support Specialist Jobs:
377
Highest 10% Earn:
$109,000
Location Quotient:
1.36

2. Delaware

Total Service Support Specialist Jobs:
230
Highest 10% Earn:
$103,000
Location Quotient:
1.11

3. Vermont

Total Service Support Specialist Jobs:
214
Highest 10% Earn:
$90,000
Location Quotient:
1.69
Full List Of Best States For Service Support Specialists

How Do Service Support Specialist Rate Their Jobs?

Working as a Service Support Specialist? Share your experience anonymously.
Do you work as a Service Support Specialist?
Rate how you like work as Service Support Specialist. It's anonymous and will only take a minute.

Top Service Support Specialist Employers

Most Common Employers For Service Support Specialist

RankCompanyAverage SalaryHourly RateJob Openings
1Moody's$88,539$42.5741
2BNY Mellon$86,645$41.6616
3IBM$84,853$40.7921
4Intuit$78,763$37.8792
5U.S. Department of State$55,948$26.9014
6SunTrust$45,989$22.1113
7AT&T$45,681$21.9630
8Bank of America$43,462$20.90319
9United States Marine Corps$42,787$20.5712
10University of Iowa Hospitals and Clinics$42,766$20.5620