Average Salary
$43,564
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
93,993
Job Openings

Service Support Specialist Careers

Suppose you have ordered something online and now need to make changes by contacting the vendor by phone, email, or SMS. A service support specialist is an essential connection between an organization and its customers. If clients have any issues or questions with respect to service or an item, support specialist settle matters over the phone, compose an email, or through a live chat.

Service support specialist duties involve settling client questions, suggesting solutions, and managing items for clients. To be effective in this job, you should be a phenomenal communicator who's ready to gain your customers' trust. You also have to be comfortable with workplace software.

When it comes to the main abilities needed to be assisted by a service support specialist, recorded 17.0% of recorded resumes include administration expertise, 14.1% of resumes included client care, and 8.4% of resumes included help administration experience. Skills like these are useful and specialist can earn an average of $21.62 per hour.

There is more than meets the eye when it comes to being a service support specialist. For example, did you know that they make an average of $20.94 an hour? That's $43,564 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Service Support Specialist Do

There are certain skills that many service support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and customer-service skills.

Learn more about what a Service Support Specialist does

How To Become a Service Support Specialist

If you're interested in becoming a service support specialist, one of the first things to consider is how much education you need. We've determined that 50.3% of service support specialists have a bachelor's degree. In terms of higher education levels, we found that 6.5% of service support specialists have master's degrees. Even though most service support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service support specialist. When we researched the most common majors for a service support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service support specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service support specialist. In fact, many service support specialist jobs require experience in a role such as customer service representative. Meanwhile, many service support specialists also have previous career experience in roles such as administrative assistant or cashier.

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Average Salary
$43,564
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
93,993
Job Openings

Service Support Specialist Career Paths

Top Careers Before Service Support Specialist

Cashier
9.2 %

Top Careers After Service Support Specialist

Cashier
6.4 %

Service Support Specialist Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Support Specialist

Service Support Specialists in America make an average salary of $43,564 per year or $21 per hour. The top 10 percent makes over $68,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$43,564
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Best Paying Cities For Service Support Specialists

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range52k - 81k$65k$65,361
Washington, DC
Salary Range49k - 83k$64k$64,179
New York, NY
Salary Range47k - 80k$62k$61,788
Mahwah, NJ
Salary Range40k - 67k$52k$52,288
Baltimore, MD
Salary Range39k - 68k$52k$52,209
Mission, TX
Salary Range37k - 71k$52k$51,913
Seattle, WA
Salary Range44k - 56k$50k$49,880
Newark, DE
Salary Range37k - 64k$50k$49,547
Philadelphia, PA
Salary Range37k - 64k$49k$49,223
Saint Paul, MN
Salary Range36k - 46k$41k$41,225
Gainesville, FL
Salary Range28k - 53k$39k$38,938
Jackson, MS
Salary Range28k - 50k$38k$37,873
Fayetteville, NC
Salary Range28k - 49k$38k$37,771
Atlanta, GA
Salary Range28k - 49k$37k$37,496
Denver, CO
Salary Range31k - 42k$36k$36,495
Iowa City, IA
Salary Range28k - 39k$33k$33,460
Saint Louis, MO
Salary Range25k - 39k$32k$32,170
Provo, UT
Salary Range26k - 36k$31k$31,349
Indianapolis, IN
Salary Range23k - 36k$29k$29,416
Rapid City, SD
Salary Range21k - 27k$24k$24,389
$21k
$83k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Support Services Specialist (Frontdesk)-College of Dentistry-Clinic Administration
University of Iowa
08/29/2021
$39,20808/29/2021
Customer Service-Concierge Support Specialist (Pc/Dp)
Bosch
08/27/2021
$35,47908/27/2021
Dcyf Social Service Support Specialist (Ssss)
Washington State
08/26/2021
$36,80408/26/2021
Support Services Specialist (Project Manager)
Department of The Treasury
08/26/2021
$100,00008/26/2021
Disability Service Support Specialist
Delta College
08/25/2021
$45,68408/25/2021
See More Recent Salaries

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Service Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Support Specialist Resume

At Zippia, we went through countless Service Support Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Service Support Specialist Resume Examples And Templates

Service Support Specialist Demographics

Gender

female

58.6 %

male

37.0 %

unknown

4.4 %

Ethnicity

White

61.4 %

Hispanic or Latino

13.7 %

Black or African American

11.8 %

Foreign Languages Spoken

Spanish

64.2 %

French

7.5 %

Portuguese

3.8 %
Show More Service Support Specialist Demographics

Service Support Specialist Education

Majors

Business
29.1 %

Degrees

Bachelors

50.3 %

Associate

23.5 %

High School Diploma

12.1 %

Top Colleges for Service Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
Show More Service Support Specialist Education Requirements

Online Courses For Service Support Specialist That You May Like

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.3
(721)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Peer Support Specialist
ed2go

Peer Support Specialist...

Show More Service Support Specialist Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Service Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.0% of service support specialists listed procedures on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Service Support Specialist

Some places are better than others when it comes to starting a career as a service support specialist. The best states for people in this position are California, New York, Alaska, and Connecticut. Service support specialists make the most in California with an average salary of $61,462. Whereas in New York and Alaska, they would average $61,104 and $53,973, respectively. While service support specialists would only make an average of $53,609 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Service Support Specialist Jobs:
377
Highest 10% Earn:
$105,000
Location Quotient:
1.36
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Service Support Specialist Jobs:
6,192
Highest 10% Earn:
$96,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Service Support Specialist Jobs:
191
Highest 10% Earn:
$57,000
Location Quotient:
1.39
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Support Specialists

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Updated August 18, 2021