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Become A Service Support Specialist

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Working As A Service Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $69,430

    Average Salary

What Does A Service Support Specialist Do At Cummins Inc.

* Serve as technical support resource providing diagnostic support on complex and hard to diagnose
* warranty and non-warranty repair events.
* Formulate and direct complex repair plans.
* Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
* Manage the escalation of more complex requests to the appropriate level of support.
* Lead diagnostic support and escalation process improvement activities.
* Maintain knowledge and technical understanding of current products and new products.
* Promote Cummins Service capability and service programs to increase sales.
* Distribute technical communications to the assigned region.
* Investigate product issues at customer or dealer locations.
* Mentors and coaches technicians in the region to improve capability.
* Technical guidance to dealers
* Technical support - request documentation
* Analyze ECM image and data logs
* Parts information
* Warranty information
* Policy request processing
* One-off repair authorization to dealers
* Other related tasks, as needed

What Does A Service Support Specialist Do At Firstservice Residential

* Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires.
* Ensures that the telephone is answered properly and messages are handled courteously, accurately and in a timely manner.
* Initiates preparation of Management Reports, committee reports, meeting notices as applicable and submit for Manager's review and approval.
* Maintains, updates and coordinates resident information in computer database at a minimum on a monthly basis.
* Generates and provides this information to the Property Manager, Board of Directors and valet desk.
* Maintains roster of mailroom boxes.
* Keeps track of insurance certificate requests.
* Maintains insurance records books for both vendors and unit owners.
* Maintains supply closet.
* Requests all office supplies and equipment, following established purchasing procedures.
* Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets.
* Stamps and code invoices for P
* M. to code and approve.
* Prepares move-in packages for re-sale and leases.
* Creates files, compiles sand coordinates all necessary information and documentation for new owners/leases.
* Sets up meetings for Board Approval process.
* Keeps packages updated with new memos and policies as required.
* Prepares any resident information packages that require Board approval, (i., e., Architectural Modification).
* Coordinates receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons.
* As applicable, disburses laundry tokens, keep log of sales.
* Prepares deposit of receipts weekly.
* Order tokens and prepare packets.
* Keeps track of token inventory for re-ordering.
* Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures.
* Maintains log for sales and cash purchases as needed.
* Follows safety procedures and maintains a safe work environment.
* Other duties as required

What Does A Service Support Specialist Do At Virginia Premier Health Plan

* Provides primary care management of members who receive long term supports and services such as the Elderly and Disabled with Consumer Direction (EDCD), Technology Assisted, and Nursing Facility waivers
* Conducts time-sensitive, face-to-face initial comprehensive assessment of the member’s medical and behavioral health, psychosocial needs, functional status, social history, including health literacy status and deficits, and develops an individualized care plan (ICP) collaboratively with the member, family, caregiver, PCP, and participants of the member’s interdisciplinary care team (ICT).
* Conducts triggering assessments and updates to the ICP with the member, family or caregiver, the PCP/provider, other health care providers, and the community to maximize health care responses, quality and cost-effective outcomes.
* Performs secondary review of service requests for residential treatment, substance abuse day treatment, and intensive outpatient treatment.
* Collaborates with UR nurse to manage length of stay based upon medical necessity, community supports, and member’s specific social situation.
* Provides referrals for brief and immediate crisis intervention (i.e. Adult Protective Services).
* Educates the member, the family or caregiver, and members of the health care team about treatment options, community resources, insurance benefits, psychosocial concerns, care management , etc., so that timely and informed decisions can be made.
* Empowers the member to problem solve by exploring options of care, when available, and alternative plans, when necessary, to achieve desired outcomes
* Acts as an advocate for a member’s health care needs

What Does A Service Support Specialist Do At First Community Bank

* Provide client assistance related to Internet Banking, Remote Deposit Capture, Positive Pay, and other commercial services products.
* Possess a thorough understanding and working knowledge of all commercial services products.
* Provide support to the Treasury Service Representatives and front line staff in resolving service related issues relative to client issues to include having direct contact with clients as necessary.
* Information and assistance provided to the Treasury Service Representatives and front line staff must conform to their objective to provide consultative selling necessary for total relationship management.
* Remain current and aware of any and all potential regulatory changes which impact Treasury Services products and services.
* Participate in special projects as they arise and pertain to Commercial Services/Treasury Services or other related operational initiatives

What Does A Service Support Specialist Do At Intuit

* Answers accountant customer inquiries by chat, email and phone
* Provide functional accounting, troubleshooting, product feature explanation, and assists with enhanced product features or changes
* Technical mentoring: teaches and provides technical support to front-line agents
* Clear and concise case documentation in knowledge share database
* Handles multiple tasks, switches priorities and focuses as needed

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How To Become A Service Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Service Support Specialist jobs

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Real Service Support Specialist Salaries

Job Title Company Location Start Date Salary
Client Services and Support Specialist Moody's Analytics San Francisco, CA Apr 27, 2016 $101,525
Financial Markets, Product Support, Service Support Specialist Standard Chartered Bank New York, NY Oct 25, 2016 $95,000 -
$115,000
Client Services & Support Specialist Moody's Analytics, Inc. New York, NY Nov 03, 2014 $85,000
Client Services and Support Specialist II Moody's Analytics San Francisco, CA Oct 01, 2015 $82,534 -
$85,864
Client Service and Support Specialist Moody's Analytics San Francisco, CA May 01, 2015 $82,534 -
$85,000
Client Service and Support Specialist Moody's Analytics San Francisco, CA Jan 05, 2015 $82,534 -
$85,000
Client Service and Support Specialist Moody's Analytics, Inc. San Francisco, CA Aug 26, 2016 $80,000
Client Services and Support Specialist Moody's Analytics San Francisco, CA Feb 18, 2016 $78,000 -
$85,000
Client Services & Support Specialist Moody's Analytics, Inc. New York, NY Mar 12, 2012 $78,000
Client Services & Support Specialist Moody's Analytics, Inc. New York, NY Dec 03, 2012 $78,000
Client Services & Support Specialist Moody's Analytics San Francisco, CA Oct 01, 2011 $77,250 -
$82,400
Client Services and Support Specialist Moody's Analytics San Francisco, CA Sep 04, 2014 $76,000 -
$80,000
Client Services and Support Specialist Moody's Analytics San Francisco, CA May 12, 2014 $76,000 -
$80,000
Client Services and Support Specialist Moody's Analytics San Francisco, CA Jun 30, 2014 $76,000 -
$80,000
Client Services and Support Specialist Moody's Analytics San Francisco, CA Sep 16, 2013 $76,000 -
$77,008
Client Service and Support Specialist Moody's Analytics, Inc. New York, NY Jan 09, 2016 $75,000
Client Services and Support Specialist Moody's Analytics San Francisco, CA Aug 04, 2015 $72,000 -
$78,000
Client Service and Support Specialist Moody's Analytics, Inc. San Francisco, CA Sep 16, 2016 $70,000
Client Services & Support Specialist Moody's Analytics, Inc. New York, NY Aug 01, 2015 $70,000
Client Services & Support Specialist (Associate) Moody's Analytics San Francisco, CA Oct 01, 2010 $70,000 -
$80,000
Client Service & Support Specialist Moody's Analytics San Francisco, CA Jul 27, 2009 $70,000
Client Services & Support Specialist Moody's Analytics San Francisco, CA Oct 01, 2010 $69,430 -
$75,000

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Top Skills for A Service Support Specialist

CustomerServiceProceduresTechnicalSupportEmailHardwareTechnicalAssistanceTroubleshootRemoteOnlinePhoneCallsPayrollDataEntryEnsureCustomerSatisfactionActiveDirectoryCompanyPoliciesSetupInternalStaffAuditCustomerIssuesCustomerSupport

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Top Service Support Specialist Skills

  1. Customer Service
  2. Procedures
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Work to deliver exceptional customer service in a call center environment.
  • Maintained department Policy and Procedures.
  • Perform general LAN technical support tasks as well as installing and configuring hardware and network interface cards.
  • Provide pricing and delivery information upon request via email, phone, or fax depending on staffing levels.
  • Analyzed diagnosed, documented and corrected hardware and software errors.

Top Service Support Specialist Employers