Suppose you have ordered something online and now need to make changes by contacting the vendor by phone, email, or SMS. A service support specialist is an essential connection between an organization and its customers. If clients have any issues or questions with respect to service or an item, support specialist settle matters over the phone, compose an email, or through a live chat.
Service support specialist duties involve settling client questions, suggesting solutions, and managing items for clients. To be effective in this job, you should be a phenomenal communicator who's ready to gain your customers' trust. You also have to be comfortable with workplace software.
When it comes to the main abilities needed to be assisted by a service support specialist, recorded 17.0% of recorded resumes include administration expertise, 14.1% of resumes included client care, and 8.4% of resumes included help administration experience. Skills like these are useful and specialist can earn an average of $21.62 per hour.