How to hire a service support specialist

How to hire a service support specialist, step by step

Here's a step-by-step service support specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service support specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service support specialist
• Step 8: Go through the hiring process checklist

What does a service support specialist do?

Post a service support specialist job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The service support specialist hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service support specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, service support specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents service support specialist salaries for various positions.

   Type of Service Support Specialist	Description	Hourly rate
   Service Support Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$12-34
   Administrative Technical Support	Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately... Show more	$13-36
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Support Services
   • Social Work
   • Patients
   • Data Entry
   • Windows
   • Technical Support
   • Credit Card
   • CRM
   • Troubleshoot
   • Excellent Organizational
   • Phone Calls
   • Proofreading
   • Booking

   Check all skills

   Responsibilities:

   • Assist underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.
   • Provide underwriting support, including printing endorsements and processing renewal policies and researching information when need.
   • Work with modifications, conventional and FHA loans.
   • Update QAS system with current information pertaining to loan files.
   • Make underwriting decisions base on Flagstar, FNMA and FHLMC guidelines.
   • Conduct routine reviews of DOD policies to ensure program compliance with statutory requirements.

   More service support specialist duties

3. Make a budget

   Including a salary range in your service support specialist job description is one of the best ways to attract top talent. A service support specialist can vary based on:

   • Location. For example, service support specialists' average salary in alaska is 61% less than in connecticut.
   • Seniority. Entry-level service support specialists 64% less than senior-level service support specialists.
   • Certifications. A service support specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a service support specialist's salary.

   Average service support specialist salary

   $43,538yearly

   $20.93 hourly rate

   ---

   Entry-level service support specialist salary

   $26,000 yearly salary

   Updated January 20, 2026

   Average service support specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$65,274	$31
   2	Connecticut	$65,213	$31
   3	Maryland	$61,967	$30
   4	District of Columbia	$61,516	$30
   5	Delaware	$58,083	$28
   6	California	$56,748	$27
   7	Massachusetts	$54,873	$26
   8	Pennsylvania	$54,506	$26
   9	New Jersey	$52,493	$25
   10	Virginia	$51,604	$25
   11	New Hampshire	$50,027	$24
   12	Illinois	$49,761	$24
   13	North Carolina	$43,117	$21
   14	Texas	$41,274	$20
   15	Georgia	$40,262	$19
   16	Minnesota	$39,515	$19
   17	Iowa	$38,870	$19
   18	Indiana	$38,750	$19
   19	Florida	$38,253	$18
   20	Washington	$38,189	$18

   Average service support specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Cheniere Energy	$117,710	$56.59
   2	Citi	$94,109	$45.24	15
   3	Moody's	$88,539	$42.57	3
   4	JPMorgan Chase & Co.	$87,034	$41.84	99
   5	BNY Mellon	$86,645	$41.66	7
   6	Jacobs Engineering Group	$82,911	$39.86
   7	Edward Jones	$81,355	$39.11	1
   8	Colorado PERA	$79,824	$38.38
   9	ABB	$76,129	$36.60	19
   10	Deutsche Bank	$75,144	$36.13	14
   11	Autodesk	$70,609	$33.95	7
   12	The SSI Group	$69,420	$33.38
   13	Nebraska Public Power District	$69,179	$33.26	1
   14	Kern Community College District	$69,023	$33.18	1
   15	SCCI	$67,665	$32.53
   16	Analysts	$64,104	$30.82
   17	American Welding Society	$63,630	$30.59
   18	CyberCoders	$60,412	$29.04
   19	Illumina	$60,351	$29.01	1
   20	Kent Place School	$60,178	$28.93

4. Writing a service support specialist job description

   A good service support specialist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a service support specialist job description:

   Service support specialist job description example

   How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
   Responsibilities
   
   Lab Support Service Specialist 2 Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Fully proficient in area of expertise and serves as an expert / lead in assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction. ❑ Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing.
   ❑ Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise.
   ❑ Job Knowledge: Maintains current personal training, education and practice of policies and procedures.
   ❑ Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data.
   ❑ Communication: Practices information monitoring, investigation, resolution and hand-off to team members.
   ❑ Performs other duties as assigned:
   
   Qualifications
   
   Required Minimum Education: High School graduate, or possess a GED from an accredited program. Required Minimum Experience: Three years' experience in specimen processing in an outpatient or hospital laboratory environment required.
   Required Minimum Certification: Basic Life Support (BLS) certification through American Heart Association (AHA) is required. Phlebotomy or related certification strongly preferred for area of expertise. Required Minimum Skills: Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency. Demonstrates leadership in area of expertise.

   Copy this example

   

5. Post your job

   To find service support specialists for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any service support specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level service support specialists with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your service support specialist job on Zippia to find and attract quality service support specialist candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service support specialists requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with service support specialist applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service support specialist

   Once you've found the service support specialist candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a service support specialist?