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MDM Support Analyst
As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. This position is an application management / support analyst role with the following essential duties and responsibilities. The MDM Support Analyst role on the IT Operations - Applications Team ensures that their assigned systems operate normally, acts as a tier-2 support resource, and works with customers to enroll new participants into the HIE.$66k-101k yearly est.3d ago
Patient Support Specialist - Remote in Brewer, ME
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.$27k-30k yearly est.8h ago
Customer Support Specialist
who live within 60 miles of the Greater Omaha metro area. Fidelity Investments is a privately held company with a mission Financial Customer Associate - Omaha, NE Area only$35k-47k yearly est.7d ago
Global Technology Watch Support Analyst
GridironIT is seeking a Global Technology Watch Support Analyst local to the DC area.$45k-80k yearly est.16d ago
Information Technology Support Specialist
3-5 years IT support experience on a corporate Service Desk or in another technical support role with a background in either Customer Service or as an IT Service Desk Analyst The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team - join us as we power success for all of Deltek.$56k-77k yearly est.2d ago
Operations Support Center Lead
GovCIO is seeking a motivated, career and customer-oriented$79k-109k yearly est.4d ago
Help Desk Technician
The Help Desk Specialist is responsible for resolving issues and maintaining customer contacts according to a specified service level. The support required includes Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android Help Desk, Technician, Help, Microsoft, Desktop Support, Technology, Software$51k-89k yearly est.2d ago
Help Desk Technician
Lenderworks' mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems. Lenderworks is currently seeking a Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks .$45k-80k yearly est.4d ago
NGA EMS Help Desk Support Specialist
Obsidian Solutions Group (OSG) is seeking a Help Desk Specialist to provide superior customer service in support of the Enterprise Service Desk. The mission of the NGA EMS contract is to provide the full suite of enterprise management Information Technology (IT) services on multiple networks and security domains, inclusive of Intelligence Community (IC) Cloud Environments and Desktop Environments (DTE), at multiple locations worldwide, to include new facilities and building constructions, in support of the NGA Geospatial-131 Intelligence (GEOINT) mission.$37k-51k yearly est.7d ago
Help Desk Technician II
Kajeet Inc., has an immediate opening for a highly motivated, talented, and detail-oriented Help Desk Technician Tier 2. Providing dedicated support to our office in McLean, VA, the Help Desk Technician will primarily perform remote and onsite technical support for local and wide area networks, personal computers, servers, and firewalls. Provides onsite and remote technical support.$47k-88k yearly est.13d ago
Peer Support Specialist
City/State Roanoke, VA Must have completed the DHBDS peer support training and be eligible to obtain their Peer Support Specialist Certification within nine months of employment, pass the exam and be issued Certified Peer Recovery Specialist by the Virginia Certification Board within first year of employment; or Sentara Health Plan is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier. Nationally Certified Peer Recovery Support Specialist (NCPRSS) Certificate issued by The Association for Addiction Professionals (NAADC) and completed DBHDS Peer Recovery Specialist Training; or, Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans, and plans serving Medicare and Medicaid enrollees.$36k-42k yearly est.23h ago
Service Operations Support Specialist
Sungrow Power Supply Co., Ltd. (“Sungrow”) is the world's most bankable inverter brand with over 269 GW installed worldwide as of June 2022. Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. With a strong 25-year track record in the PV space, Sungrow products power over 150 countries worldwide. Learn more about Sungrow by visiting www.sungrowpower.com.
The Service Operations Support Specialist Position is a remote position that plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Associate Director of Service Operations. This position will work directly with members of the Service Ops, Field Service, and Center of Expertise team to ensure all requests from HQ are addressed.
Essential Duties and Responsibilities:
Perform a variety of tasks related to information gathering for HQ.
Create clear and concise reports or PowerPoints based on the needs of each request.
Create documents in both English and Chinese.
Translate documents received in Chinese to English for North America team.
Translate documents in English to Chinese for HQ team.
Coordinate with the Field Service team to update, create, and maintain all field-related requests from HQ.
Assess the audience needs for whom the documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
Coordinate collaboration between subject matter experts, corporate product management, and corporate structural design on business requirements, content approval, and process improvement
Other duties as assigned.
Must speak Chinese.
Spanish speaking is a plus.
Must possess customer service, problem-solving skills, and possess decision making and analytical skills.
Must possess effective written and verbal communication skills.
Must be proficient in Microsoft Office Suite (Word, Excel, Power Point and Outlook). Airtable experience a plus.
Ability to analyze opportunities, define successful approaches, and proactively solve problems.
Ability to drive complex programs across organizational structures while balancing the day-to-day tactical needs of the program.
1+ Years of Service Operations Support Experience
Education or Desired License and Certificates:
Business or Technical degree or equivalent experience
Solar & Battery Storage experience is a plus
· Problem solving/analytical skills
· Self-starter, strong initiatives and an excellent communicator
· System and product level mindset
· Organization, detailed-oriented nature and strong initiative
· Experience in risk and change management.
Travel to Sungrow Phoenix/Houston Office approximately 6 times a year, or travel based on business needs
Work Location and Status:
• Full time, remote based position open to anyone in the USA
Compensation commensurate with experience
Competitive benefits package and employee programs
Strong personal and company growth opportunities
Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
$35k-59k yearly est.5d ago
Technical Support Specialist
Qualifications: 1-3 years of experience in a network based technical support role Opportunity: Wahsega is a school safety technology company that is in a high growth phase with revenue doubling year over year. We are looking for Technical Support Specialists to help support our clients as we continue rapidly growing! Work with customers via phone, email, and remote sessions to troubleshoot and resolve issues with their Wahsega products Wahsega is growing quickly, and we need star players, so bring your A game!$55k-65k yearly5d ago
Enterprise Support Analyst
The Enterprise Support Analyst must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. (ISC) is looking for a skilled, customer-oriented Enterprise Support Analyst for our growing Transformation Program Office (TPO) Support Team. Candidates must reside within commuting distance to Alexandria, VA The Enterprise Support Analyst collaborates with business and IT experts to ensure effective technology service delivery.$66k-91k yearly est.3d ago
Program Support Specialist
ProSource360 is a Small Business Administration (SBA) 8(a) Certified, HUBZone firm that offers Information Technology (IT) Support Services, Management Consulting, and Healthcare focused services to federal, state and local government agencies as well as selected healthcare organizations. The Program Support Specialist is responsible for improving organizational efficiency and effectiveness and providing support to the Deputy Director. ProSource360 Consulting Services, Inc. is seeking a ProSource360 is dedicated to maintaining the highest standards in the quality of our team members and our work, in a cost-efficient manner.$36k-60k yearly est.8d ago
ISD Support Lead I/II (Desktop Risk Mitigation)
Ensure compliance with Navy Federal Credit Union Information Security and ISD standards and best practices As the Support Lead for Desktop Risk Mitigation, you are expected to provide day-to-day support related to desktop risk mitigation, as well as operational and technical guidance for the team.$74.4k-127.2k yearly5d ago
Seeking Fully Remote Overnight Teleradiologist in South Florida
Hollywood is a recreational magnet offering all the advantages of South Florida including home of major sports teams in the NFL, NBA, NHL and MLB. Centrally located between Fort Lauderdale and Miami, Hollywood, FL boasts five miles of protected beach along the Atlantic Ocean. Radiology Associates of Hollywood (RAH) is seeking a Diagnostic Radiologist who is fellowship trained in Neuroradiology, MSK, Body Imaging or Emergency Radiology to join our team of dedicated overnight Radiologists.$36k-58k yearly est.2d ago
Sr. Product Support Specialist
Position Location: Winchester, VA For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, and Yankee Candle.$83k-102k yearly est.14d ago
Immunization HL7 Technical Specialist
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. As a(n) Immunization HL7 Technical Specialist you will: Location: Concord, NH But It's 100% remote role To serve as the Immunization Information System HL7 Subject Matter Expert providing technical solutions and assistance supports to hospital IIS HL7 onboarding Immunization HL7 Technical Specialist ;$76k-107k yearly est.9d ago
Personal Computer Support Specialist
Upstate New York. Up to 50% travel to customer sites. Work from home or office.
For this role you must enjoy, and be effective at, building long-lasting relationships with customers.
This role will fully utilize your polished and insightful interpersonal skills, along with your proven broad knowledge of back-office desktop, server, and basic networking. You will perform a full range of maintenance and repair tasks, and with assess client's computer environments and identifying ways to enhance and improve existing systems. As the field engineering team accomplishes the needed changes you will continue to be the interface through the entire process and continue to work with the customer as needed on an on-going basis.
2+ years of experience are required for this role. Certifications a big plus.
$51k-77k yearly est.6d ago
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Service Support Specialist is $43,538 per year or $21 per hour.
The highest paying Service Support Specialist jobs have a salary over $72,000 per year while the lowest paying Service Support Specialist jobs pay $26,000 per year
Updated May 27, 2023
Average Service Support Specialist Salary
5 Common Career Paths For a Service Support Specialist
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.
Illustrated Career Paths For a Service Support Specialist