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Research Summary. We analyzed 1,194 service support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Bank of America and Intuit. Here are the key facts about service support specialist resumes to help you get the job:

  • The average service support specialist resume is 468 words long
  • The average service support specialist resume is 1.0 pages long based on 450 words per page.
  • Customer service is the most common skill found on a service support specialist resume. It appears on 19.6% of resumes.
After learning about how to write a professional service support specialist resume, you can make sure your resume checks all the boxes with our resume builder.


Service Support Specialist Resume Example

Choose From 10+ Customizable Service Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Service Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Support Specialist Resume

Service Support Specialist Resume Format And Sections


1. Add Contact Information To Your Service Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Service Support Specialist Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Service Support Specialist Resume Relevant Education Example #1

Some College Courses In Computer Information Systems 2005 - 2007

DeVry University Oakbrook Terrace, IL

Service Support Specialist Resume Relevant Education Example #2

Associate's Degree In Computer Applications 2002 - 2004

Academy of Art University San Francisco, CA


3. Next, Create A Service Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Service Support Specialist Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Support Services Skills

    Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

  • Data Entry Skills

    Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

  • Windows Skills

    Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Credit Card Skills

    A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

  • CRM Skills

    CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Top Skills for a Service Support Specialist

  • Customer Service, 19.6%
  • Support Services, 13.0%
  • Social Work, 7.1%
  • Patients, 5.2%
  • Other Skills, 55.1%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Service Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Technical Associate (Part-Time)
Merck & Co.
  • Designed and created various database objects for various application modules.
  • Created an ETL tool to integrate disparate data sources, improve efficiency and report on Consultant Spend.
  • Provided strategic and tactical security analysis of threats/risks to global business operations and conducted open source investigations and legitimacy assessments.
  • Introduced new products to clients including CD mastering and duplication, database-driven Internet development and poster printing.
  • Involved in logical analysis and developing database procedures, packages and functions.
Work History Example # 2
Desktop Support Technician
  • Created multiple screens and reports in FMP to manage the project more efficiently.
  • Developed Windows Server solutions for business clients.
  • Configured network settings for better internet connections.
  • Maintained documents of hardware infrastructure in accordance with company standards and best practices
  • Supported the high level network communication of printers and print servers worldwide.
Work History Example # 3
Service Support Specialist
  • Fielded calls daily relating to Software/Hardware conflicts and User-related issues.
  • Used every day as an opportunity for me to turn another Apple Store visitor into a loyal Apple customer for life.
  • Contributed extra time in Apple's discussion boards to address technical questions asked by customers.
  • Emailed customer helpful information about their product.
  • Assembled, repaired, and upgraded computers (Desktop, Laptops) and peripherals.
Work History Example # 4
Desktop Support Consultant (Part-Time)
  • Provided application, operating system and database support for field delivery team.
  • Implemented Citrix Enterprise migration Demonstrated experience with PCs, Laptops, Wyse terminals Integrated Outlook email with Citrix Portal
  • Provided desktop support to over 4000 Defense Finance Accounting (DFAS) employees Relocated and setup DFAS computer equipment.
  • Preformed on the spot problem solving issues with compatibility, hardware failure, and customer preferences.
  • Fixed Dell laptops and desktops.

5. Highlight Your Service Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your service support specialist resume:

  1. Certified Instrumentation Specialist (CIS)
  2. Certified Pharmacy Technician (CPhT)
  3. Certified Billing and Coding Specialist (CBCS)
  4. Certified Medical Office Manager (CMOM)
  5. Certified Information Technology Professional (CITP)
  6. Information Technology Security (ITS)


6. Finally, Add a Service Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Moody's Jobs (41)
  2. BNY Mellon Jobs (16)
  3. IBM Jobs (21)
  4. Intuit Jobs (92)
  5. U.S. Department of State Jobs (14)

Common Service Support Specialist Resume Skills

  • Customer Service
  • Support Services
  • Social Work
  • Patients
  • Data Entry
  • Windows
  • Technical Support
  • Credit Card
  • CRM
  • Troubleshoot
  • Excellent Organizational
  • Phone Calls
  • Proofreading
  • Booking
  • PowerPoint
  • HR
  • Excellent Interpersonal
  • Office Equipment
  • Customer Support
  • SharePoint
  • Treasury
  • Service Calls
  • CPR
  • Payroll
  • Logistics
  • GSA
  • Lead Support
  • Problem Resolution
  • ACH
  • Telephone Calls
  • Management System
  • Inbound Calls
  • Technical Assistance
  • Computer System
  • IRS
  • VPN
  • Customer Issues
  • Customer Inquiries
  • SLA
  • Technical Issues
  • Developmental Disabilities
  • Outbound Calls
  • Customer Satisfaction
  • Commercial Banking
  • Help-Desk Support
  • Bank Secrecy Act
  • Customer Accounts

Service Support Specialist Jobs