Service Support Specialist

Service Support Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 4,201 Service Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing A Service Support Specialist Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Service Support Specialist Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Service Support Specialist CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Service Support Specialists, the skill that stands out above all others in terms of how frequently it shows up on service support specialist resumes is customer service, which is more than twice as common as the next common skill: technical support. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a service support specialist.
Top Skills for a Service Support Specialist
Email, 6%
See All Service Support Specialist Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Information Specialist

  • Create .Net Web Apps / Sharepoint to deliver pertinent information in a timely fashion for effective decision making.
  • Provided remote access support for clients using Citrix and VPN.
  • Research, analyze, and evaluate data for response to Freedom of Information Act (FOIA) and Privacy Act requests.
  • Maintained client resource tracking and prepared weekly reports using SharePoint.
  • Facilitated Quality process management deployment to measure, manage and improve enterprise Information Systems.

Example # 2

Service Support Specialist

  • Create and maintain helpdesk documentation to provide accurate information for future reference.
  • Maintain database of lost, misdirected and re-directed hearing aids.
  • Decisioned conforming loans; processed conventional and FHA loans.
  • Manage accuracy of ATM funds by weekly audits of cash and check transactions.
  • Correspond with MLO's and HSS' via email and telephone to rectify any problems within the loan process.

Example # 3

Service Support Specialist

  • Managed a pipeline of FHLMC, FNMA and FHA loans.
  • Ordered appraisals, title work, flood certifications, FHA & VA case numbers.
  • Correspond with MLO's and HSS' via email and telephone to rectify any problems within the loan process.
  • Decisioned conforming loans; processed conventional and FHA loans.
  • Trained new employees and compiled email and phone scripts for department use.

Example # 4

Service Support Specialist

  • Assist clients by uncovering financial needs through meaningful conversations and recommending products and services that best meet their needs.
  • Marketed SunTrust products to new and existing clients.
  • Provided marketing support through branch office visits and letter campaign, attended agency and client meetings.
  • Initiated first client interaction by greeting, smiling and be the first line of customer interactions.
  • Process and settle ATMs on a weekly basis Refer clients to platform team mates.

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We compared 4,201 sample service support specialist resumes with job offers and found that the average years of experience required for a service support specialist job required by employers is 2.0 years.
How much work experience do employers want to see?
The average service support specialist job listing asks for 2.0 years of work experience.
How much work experience does the average service support specialist candidate have?
The average service support specialist resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your service support specialist skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from service support specialist resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a service support specialist, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Service Support Specialists have a 4-year degree as the highest education level.
Overwhelmingly, those applying to service support specialist positions majored in Business. Some of the other common majors that appear on service support specialist resumes include Psychology, Criminal Justice, and Health Care Administration.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Service Support Specialist Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Service Support Specialists. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Service Support Specialists to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%