Service Support Specialist Resume Examples 2023

Research Summary. We analyzed 1,194 service support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Bank of America and Intuit. Here are the key facts about service support specialist resumes to help you get the job:

The average service support specialist resume is 468 words long
The average service support specialist resume is 1.0 pages long based on 450 words per page.
Customer service is the most common skill found on a service support specialist resume. It appears on 19.6% of resumes.

After learning about how to write a professional service support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Service Support Specialist Resume Example


Emma Simpson Service Support Specialist Contact Information Chicago, IL (650) 555-8476 esimpson@example.com Skills Customer Service Customer Relations Online Customer Care Sccm Technical Assistance Company Policies Backup Support Services Staff Members Employment History Service Support Specialist 2016 - Present AT&T Chicago, IL Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Supported Android, iOS, Windows Phone and Blackberry operating systems. Communicate via phone & internet with internal & external customers. Assisted customers with connection to the internet on a computer using AT&T air cards or wireless handsets via tethering. Customer Support Specialist 2006 - 2016 AT&T Chicago, IL Exhibited excellent customer service and customer training as far as communication: written and verbal. Attend all training sessions required to maintain excellent service and product knowledge. Maintained pristine product knowledge in both wireless and wired areas. Work in a fast, high volume environment and maintain a positive I can do attitude. Technical Support Specialist 2005 - 2006 Comcast Chicago, IL Identified, isolated, and determined a resolution for Comcast high-speed Internet and other network issues. Helped to join ends of multiple conductor cables used in telephone and telegraph communication systems and electric power transmitting equipment. Education Some College Courses Computer Information Systems 2005 - 2005 DeVry University Oakbrook Terrace, IL


Lauren Nelson Service Support Specialist Contact Info Houston, TX (990) 555-9675 lnelson@example.com Skills End UserOnlineSoftware SupportConsumer ElectronicsHardwareSupport ServicesGeekLoan DataCustomer RepairsClient Devices Employment History Service Support Specialist 2016 - Present Apple Houston, TX Led sales floor in revenue and maintained 100% NPS ratings for Q2015. Generated the energy and excitement around Apple products, transformed Apple store visitors into customers. Work on visuals with a team & demo every Apple unit. Computer Support Specialist 2014 - 2016 Enterprise Holdings Houston, TX Provide hardware and software support for all internal employees. Installed and configured desktop computers and peripheral hardware upgrades Integrated hardware into existing LAN environments. Support and maintain in-house computer systems, desktops, and peripherals. Supported a Windows Server 2008 Active Directory for 150+ users. Advanced Repair Agent 2013 - 2014 Enterprise Holdings Houston, TX Achieved sales goals and service performance requirements. handle customer complaints and billing issues. Help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs. Education High School Diploma 2013 - 2013


Christian Sanchez Service Support Specialist Tampa, FL csanchez@example.com (700) 555-9085 Experience Service Support Specialist 2018 - Present Bank of AmericaTampa, FL Selected to pilot an online text chat banking program. Provided insight to senior management to improve inter-site communication and identify pitfalls between fulfillment and sales partners. Technical Support Agent 2015 - 2018 Sitel OperatingLake City, FL Assist customers with internet issues Taking inbound calls Received a 1 month training course in all applicable Cox Communication applications and policies. Ensured that all e-mail communication activities are performed in accordance with the company policies. Serviced 50 calls in an 8 hour shift while also handling an email work-flow. Client Support Specialist 2014 - 2015 Toshiba America Business SolutionsMiami, FL Provide sales and product information annually so they can sell more effectively. Developed training materials and procedures and trained users in the proper use of hardware/software. Respond to a variety of inquiries and requests from IDEXX staff regarding all IDEXX business support and process functions. Skills ADP Operational Procedures Customer Service Client Service Internet Necessary Information Facility Hardware Workforce Software Applications Education Bachelor's Degree Business 2006 - 2009 Miami Dade CollegeMiami, FL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Service Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Service Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Support Specialist Resume Format And Sections

1. Add Contact Information To Your Service Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Service Support Specialist Resume Contact Information Example #1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Support Specialist Education

Majors

29.1%

9.6%

5.4%

4.8%

Service Support Specialist Resume Relevant Education Example #1

Some College Courses In Computer Information Systems 2005 - 2007

DeVry University Oakbrook Terrace, IL

Service Support Specialist Resume Relevant Education Example #2

Associate's Degree In Computer Applications 2002 - 2004

Academy of Art University San Francisco, CA

3. Next, Create A Service Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Service Support Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Support Services Skills
Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Windows Skills
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Credit Card Skills
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
CRM Skills
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Top Skills for a Service Support Specialist

Source: Zippia.com

Customer Service, 19.6%

Support Services, 13.0%

Social Work, 7.1%

Patients, 5.2%

Other Skills, 55.1%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Service Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Technical Associate (Part-Time)

Merck & Co.

Designed and created various database objects for various application modules.
Created an ETL tool to integrate disparate data sources, improve efficiency and report on Consultant Spend.
Provided strategic and tactical security analysis of threats/risks to global business operations and conducted open source investigations and legitimacy assessments.
Introduced new products to clients including CD mastering and duplication, database-driven Internet development and poster printing.
Involved in logical analysis and developing database procedures, packages and functions.

Work History Example # 2

Desktop Support Technician

COMPUTER SERVICE

Created multiple screens and reports in FMP to manage the project more efficiently.
Developed Windows Server solutions for business clients.
Configured network settings for better internet connections.
Maintained documents of hardware infrastructure in accordance with company standards and best practices
Supported the high level network communication of printers and print servers worldwide.

Work History Example # 3

Service Support Specialist

Apple

Fielded calls daily relating to Software/Hardware conflicts and User-related issues.
Used every day as an opportunity for me to turn another Apple Store visitor into a loyal Apple customer for life.
Contributed extra time in Apple's discussion boards to address technical questions asked by customers.
Emailed customer helpful information about their product.
Assembled, repaired, and upgraded computers (Desktop, Laptops) and peripherals.

Work History Example # 4

Desktop Support Consultant (Part-Time)

Unisys

Provided application, operating system and database support for field delivery team.
Implemented Citrix Enterprise migration Demonstrated experience with PCs, Laptops, Wyse terminals Integrated Outlook email with Citrix Portal
Provided desktop support to over 4000 Defense Finance Accounting (DFAS) employees Relocated and setup DFAS computer equipment.
Preformed on the spot problem solving issues with compatibility, hardware failure, and customer preferences.
Fixed Dell laptops and desktops.

5. Highlight Your Service Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your service support specialist resume:

Certified Instrumentation Specialist (CIS)
Certified Pharmacy Technician (CPhT)
Certified Billing and Coding Specialist (CBCS)
Certified Medical Office Manager (CMOM)
Certified Information Technology Professional (CITP)
Information Technology Security (ITS)

More Certifications For Service Support Specialist

6. Finally, Add a Service Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Service Support Specialist Resume Skills

Customer Service

Support Services

Social Work

Patients

Data Entry

Windows

Technical Support

Credit Card

CRM

Troubleshoot

Excellent Organizational

Phone Calls

Proofreading

Booking

PowerPoint

Excellent Interpersonal

Office Equipment

Customer Support

SharePoint

Treasury

Service Calls

CPR

Payroll

Logistics

GSA

Lead Support

Problem Resolution

ACH

Telephone Calls

Management System

Inbound Calls

Technical Assistance

Computer System

IRS

VPN

Customer Issues

Customer Inquiries

SLA

Technical Issues

Developmental Disabilities

Outbound Calls

Customer Satisfaction

Commercial Banking

Help-Desk Support

Bank Secrecy Act

Customer Accounts

Service Support Specialist Jobs

Links To Help Optimize Service Support Specialist Resumes

Updated May 19, 2023