12 Service Support Specialist Resume Examples

Five Key Resume Tips For Writing A Service Support Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Service Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Service Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Emma Simpson
Service Support Specialist
Contact Information
Chicago, IL
(650) 555-8476
esimpson@example.com
Skills
  • Customer Service
  • Customer Relations
  • Online
  • Customer Care
  • Sccm
  • Technical Assistance
  • Company Policies
  • Backup
  • Support Services
  • Staff Members
 
 
Employment History
Service Support Specialist2016 - Present
AT&T
Chicago, IL
  • Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
  • Supported Android, iOS, Windows Phone and Blackberry operating systems.
  • Communicate via phone & internet with internal & external customers.
  • Assisted customers with connection to the internet on a computer using AT&T air cards or wireless handsets via tethering.
Customer Support Specialist2006 - 2016
AT&T
Chicago, IL
  • Exhibited excellent customer service and customer training as far as communication: written and verbal.
  • Attend all training sessions required to maintain excellent service and product knowledge.
  • Maintained pristine product knowledge in both wireless and wired areas.
  • Work in a fast, high volume environment and maintain a positive I can do attitude.
Technical Support Specialist2005 - 2006
Comcast
Chicago, IL
  • Identified, isolated, and determined a resolution for Comcast high-speed Internet and other network issues.
  • Helped to join ends of multiple conductor cables used in telephone and telegraph communication systems and electric power transmitting equipment.
Education
Some College Courses of Computer Information Systems2005 - 2005
DeVry University
Oakbrook Terrace, IL
 
 
Philip Henderson
Service Support Specialist
Contact Info
San Francisco, CA
(760) 555-8591
phenderson@example.com
Skills
Loan Applications
Linux
JCL
Positive Shopping
High Volume
Management System
Production Issues
Underwriting Guidelines
Support Services
Telephone Calls
Employment History
Service Support Specialist2018 - Present
Macy'sSan Francisco, CA
  • Clean out fitting rooms and recover merchandise from sales floor
  • Assisted in replenishment of stock onto the sales floor.
  • Transferred sales merchandise from warehouse to the sales floor for stocking.
  • Operated phone and public address system to facilitate communication between employees.
Support Associate2013 - 2018
Uber TechnologiesSan Francisco, CA
  • Resolved issues associated with technical flaws and human error with solutions-based communication to partners and clients.
  • Reviewed accounts to troubleshoot technological, document, payment, and other issues.
  • Install, modify, and repair computer hardware and software.
  • Trained new engineers on hardware for accurate and thorough customer service.
Production Support Analyst2009 - 2013
Macy'sSan Francisco, CA
  • Developed descriptive programming, custom function, function library, optional steps, and used recovery scenario using Selenium.
  • Connected all coursework in a Learning Management System with database/reporting.
  • Identify, prepare, pack, and ship merchandise for internet customers.
  • Facilitated meetings between IT SAP ERP team and facilities managers to support integration of SAP.
Education
Associate's Degree of Computer Applications2002 - 2004
Academy of Art UniversitySan Francisco, CA
 
 
Bruce Hudson
Service Support Specialist
New Brunswick, NJ
(770) 555-5713
bhudson@example.com
Experience
Service Support Specialist2011 - Present
CelgeneNew Brunswick, NJ
  • Coordinated communication from field based team members, expediting integral information for health-care providers and investigators.
  • Clear and accurate written and oral communication with internal and external contacts.
  • Maintained regular communication between supervisor and staff by holding daily and weekly meetings focusing on vital issues and goals.
  • Created CRM cases and documented actions based on every communication with the client or partner.
  • Position taking customer phone calls related to hardware and software failures.
Client Support Specialist2010 - 2011
Automatic Data ProcessingNew Brunswick, NJ
  • Worked as part of the new Dedicated Team Model in Client Services to support the Large Client base.
  • Schedule client training with ADP product trainers.
Production Support Analyst (Part-Time)2004 - 2005
Atlantic Health SystemNew Brunswick, NJ
  • Project management, managed a datacenter de-energize project to ensure zero down time.
  • Streamlined billing procedures, eliminating database redundancies.
  • Repaired, serviced and replaced motherboards, NIC cards and various other workstation hardware.
  • Designed resolution plans to resolve Lab, Cardiology and Epic ADT HL7 work queues.
  • Major responsibility designing, configuring, and maintaining relational database systems as well as system analysis and logic database redesign.
Skills
Underwriting GuidelinesUnixExternal CustomersManagement SystemSupport ServicesCustomer ServiceFinancial StatementsMultiple SystemsProblem ManagementPl/Sql
Education
Bachelor's Degree In Computer Science2002 - 2005
Rutgers, The State University of New JerseyNew Brunswick, NJ
 
 
Lauren Nelson
Service Support Specialist
Employment History
Service Support Specialist2016 - Present
AppleHouston, TX
  • Led sales floor in revenue and maintained 100% NPS ratings for Q2015.
  • Generated the energy and excitement around Apple products, transformed Apple store visitors into customers.
  • Work on visuals with a team & demo every Apple unit.
Computer Support Specialist2014 - 2016
Enterprise HoldingsHouston, TX
  • Provide hardware and software support for all internal employees.
  • Installed and configured desktop computers and peripheral hardware upgrades Integrated hardware into existing LAN environments.
  • Support and maintain in-house computer systems, desktops, and peripherals.
  • Supported a Windows Server 2008 Active Directory for 150+ users.
Advanced Repair Agent2013 - 2014
Enterprise HoldingsHouston, TX
  • Achieved sales goals and service performance requirements.
  • handle customer complaints and billing issues.
  • Help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs.
Education
High School Diploma In null2013 - 2013
 
 
Contact Information
Houston, TX
(990) 555-9675
lnelson@example.com
Skills
End User
Online
Software Support
Consumer Electronics
Hardware
Support Services
Geek
Loan Data
Customer Repairs
Client Devices
 
 
Kyle Austin
Service Support Specialist
Richmond, VA
(650) 555-7384
kaustin@example.com
Skills
CommunicationTechnical AssistanceSupport ServicesEndorsementsSales FloorCustomer ServiceClient ServiceAppleInternal DepartmentsOnline
 
 
Employment History
Service Support Specialist2015 - Present
Bank of AmericaRichmond, VA
  • Ensured loan applications and packages meet lender guidelines prior to underwriter submission.
  • Provided level II customer service support in a full service mortgage call center.
  • Assist Team Leads/Unit Lead with special projects and assist other units/teams with completing tasks.
  • Maintained daily sales goals and checkout reports.
Support Associate2014 - 2015
Cavalier TelephoneRichmond, VA
  • Trouble shooting technical problems with equipment Walking customers through setting up email and online accounts Explaining billing Providing customer service
  • Diagnose and resolve technical issues relating to phone, internet, and cable.
Service Support Specialist2010 - 2014
Bank of AmericaRichmond, VA
  • Approved real estate conforming loan applications up to $333,700, based on compliances of the Fair Lending Act.
  • Maintained effective communication with Borrowers, Loan Officers, Underwriters, Closers, and Title Companies.
  • Maintain quality work while keeping in constant communication with all parties involved.
Education
Bachelor's Degree of General Studies2002 - 2005
American UniversityWashington, DC
 
 
Emma Simpson
Service Support Specialist
Contact Information
Chicago, IL
(650) 555-8476
esimpson@example.com
Skills
  • Customer Service
  • Customer Relations
  • Online
  • Customer Care
  • Sccm
  • Technical Assistance
  • Company Policies
  • Backup
  • Support Services
  • Staff Members
 
 
Employment History
Service Support Specialist2016 - Present
AT&T
Chicago, IL
  • Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
  • Supported Android, iOS, Windows Phone and Blackberry operating systems.
  • Communicate via phone & internet with internal & external customers.
  • Assisted customers with connection to the internet on a computer using AT&T air cards or wireless handsets via tethering.
Customer Support Specialist2006 - 2016
AT&T
Chicago, IL
  • Exhibited excellent customer service and customer training as far as communication: written and verbal.
  • Attend all training sessions required to maintain excellent service and product knowledge.
  • Maintained pristine product knowledge in both wireless and wired areas.
  • Work in a fast, high volume environment and maintain a positive I can do attitude.
Technical Support Specialist2005 - 2006
Comcast
Chicago, IL
  • Identified, isolated, and determined a resolution for Comcast high-speed Internet and other network issues.
  • Helped to join ends of multiple conductor cables used in telephone and telegraph communication systems and electric power transmitting equipment.
Education
Some College Courses of Computer Information Systems2005 - 2005
DeVry University
Oakbrook Terrace, IL
 
 
Philip Henderson
Service Support Specialist
Contact Info
San Francisco, CA
(760) 555-8591
phenderson@example.com
Skills
Loan Applications
Linux
JCL
Positive Shopping
High Volume
Management System
Production Issues
Underwriting Guidelines
Support Services
Telephone Calls
Employment History
Service Support Specialist2018 - Present
Macy'sSan Francisco, CA
  • Clean out fitting rooms and recover merchandise from sales floor
  • Assisted in replenishment of stock onto the sales floor.
  • Transferred sales merchandise from warehouse to the sales floor for stocking.
  • Operated phone and public address system to facilitate communication between employees.
Support Associate2013 - 2018
Uber TechnologiesSan Francisco, CA
  • Resolved issues associated with technical flaws and human error with solutions-based communication to partners and clients.
  • Reviewed accounts to troubleshoot technological, document, payment, and other issues.
  • Install, modify, and repair computer hardware and software.
  • Trained new engineers on hardware for accurate and thorough customer service.
Production Support Analyst2009 - 2013
Macy'sSan Francisco, CA
  • Developed descriptive programming, custom function, function library, optional steps, and used recovery scenario using Selenium.
  • Connected all coursework in a Learning Management System with database/reporting.
  • Identify, prepare, pack, and ship merchandise for internet customers.
  • Facilitated meetings between IT SAP ERP team and facilities managers to support integration of SAP.
Education
Associate's Degree of Computer Applications2002 - 2004
Academy of Art UniversitySan Francisco, CA
 

What Should Be Included In A Service Support Specialist Resume

1

1. Add Contact Information To Your Service Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Service Support Specialist Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Service Support Specialist Resume Relevant Education Example #1
Some College Courses In Computer Information Systems 2014 - 2016
DeVry University Oakbrook Terrace, IL
Service Support Specialist Resume Relevant Education Example #2
Associate's Degree In Computer Applications 2014 - 2016
Academy of Art University San Francisco, CA
3

3. Next, Create A Service Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Service Support Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4. List Your Service Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Hardware Support Specialist
AT&T
  • Assisted customers over the phone with their setup of their AT&T DSL modems, Fiber-optic connections and home networks.
  • Assisted with various email, hacked accounts, internet connectivity and modem issues.
  • Created and updated all CCT design documentation, provided technical troubleshooting and problem solving to resolve system defects/outages.
  • Utilized technical systems and client service tools to assist customers in troubleshooting and solution development.
  • Facilitated the setup and continuous maintenance of associates Outlook accounts.

Work History Example # 2
Administrative Technician
Robert Half International
  • Processed bi-weekly payroll for all hourly and salaried employees, through ADP.
  • Used specialized database program to cold call leads throughout various workforce/employment agency offices in the U.S.
  • Prepared purchasing authorization and documentation in compliance with the City's financial procedures.
  • Prepared and processed customer orders using QuickBooks.
  • Researched client prospect company information on the Internet.

Work History Example # 3
Technical Support Specialist
AT&T
  • Provided network support to AT&T customers in the area of LAN and WAN problem management and resolution.
  • Installed ALU 4G LTE technology Ethernet kits and fiber, Indoor/Outdoor T1 expansion kits & UCUIII cards to Node B.
  • Provided excellent customer support and technical assistance for AT&T Wireless customers Troubleshot problematic Android and Apple cellular devices.
  • Assisted field technicians with tech support for customer digital television and wireless internet connections.
  • Utilized technical systems and client service tools to assist customers in troubleshooting and solution development.

Work History Example # 4
Service Support Specialist
Citi
  • Provided everyday desktop support to all Citibank clients.
  • Accomplished numerous monthly metric awards for most productive payroll representative with highest accuracy * Achieved 99.9% audit pass rate
  • Organized and maintained efficient flow of work to machines.
  • Served as a credit analyst for Citibank's exclusive "X" level clientele base.
  • Designed PowerPoint presentation of department performance for delivery to US Treasury management team.

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5. Highlight Your Service Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your service support specialist resume:

  1. Certified Instrumentation Specialist (CIS)
  2. Certified Pharmacy Technician (CPhT)
  3. Certified Billing and Coding Specialist (CBCS)
  4. Certified Medical Office Manager (CMOM)
  5. Certified Information Technology Professional (CITP)
  6. Information Technology Security (ITS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021