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Service support specialist salary
Average service support specialist salary
$43,538
Understanding the Salary of a Service Support Specialist
The Service Support Specialist plays a crucial role in ensuring customer satisfaction through technical support and service management. As of October 2025, the average annual salary stands at $43,538, which reflects the demand for skilled professionals in this field. Salaries can vary significantly by state and city, influenced by local living costs and industry standards.
For example, Service Support Specialists in high-demand urban areas may earn more than those in rural settings. States such as California, New York, and Texas typically offer higher salaries due to their large job markets and competitive industries. Additionally, experience level plays a pivotal role; specialists with several years in the field often command higher salaries.
In terms of industry, sectors like technology and healthcare tend to provide better compensation compared to others. Exploring job postings in these areas can reveal lucrative opportunities. Furthermore, staying informed about salary trends and negotiating skills can help professionals maximize their earning potential.
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Where can a Service Support Specialist earn more?
Average service support specialist salary by state
The highest-paying states for service support specialists are Connecticut, New York, and Maryland. The lowest average service support specialist salary states are Wyoming, Utah, and Montana.
- State view
- County view
Highest paying states for service support specialists
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | District of Columbia | $61,493 | $29.56 |
| 2 | Delaware | $57,936 | $27.85 |
| 3 | Vermont | $50,728 | $24.39 |
| 4 | Connecticut | $65,076 | $31.29 |
| 5 | New Hampshire | $50,728 | $24.39 |
| 6 | Maryland | $61,555 | $29.59 |
| 7 | New York | $65,055 | $31.28 |
| 8 | California | $54,525 | $26.21 |
| 9 | Nevada | $46,674 | $22.44 |
| 10 | Rhode Island | $53,700 | $25.82 |
| 11 | Pennsylvania | $53,953 | $25.94 |
| 12 | Massachusetts | $54,756 | $26.32 |
| 13 | Louisiana | $47,838 | $23.00 |
| 14 | Virginia | $51,968 | $24.98 |
| 15 | Oklahoma | $45,174 | $21.72 |
| 16 | Illinois | $49,460 | $23.78 |
| 17 | Maine | $42,936 | $20.64 |
| 18 | Michigan | $48,349 | $23.24 |
| 19 | New Jersey | $52,498 | $25.24 |
| 20 | Arkansas | $39,046 | $18.77 |
| 21 | South Carolina | $40,645 | $19.54 |
| 22 | Alabama | $40,951 | $19.69 |
| 23 | North Carolina | $44,744 | $21.51 |
| 24 | Iowa | $38,288 | $18.41 |
| 25 | Texas | $40,911 | $19.67 |
| 26 | Washington | $37,919 | $18.23 |
| 27 | North Dakota | $38,369 | $18.45 |
| 28 | Arizona | $37,550 | $18.05 |
| 29 | Georgia | $40,264 | $19.36 |
| 30 | Ohio | $40,832 | $19.63 |
| 31 | West Virginia | $40,870 | $19.65 |
| 32 | Hawaii | $35,114 | $16.88 |
| 33 | Missouri | $37,212 | $17.89 |
| 34 | Kansas | $38,602 | $18.56 |
| 35 | Minnesota | $39,499 | $18.99 |
| 36 | New Mexico | $35,778 | $17.20 |
| 37 | Florida | $37,729 | $18.14 |
| 38 | Nebraska | $33,492 | $16.10 |
| 39 | Wisconsin | $37,355 | $17.96 |
| 40 | Colorado | $37,161 | $17.87 |
| 41 | Wyoming | $33,309 | $16.01 |
| 42 | South Dakota | $31,651 | $15.22 |
| 43 | Oregon | $36,250 | $17.43 |
| 44 | Indiana | $36,979 | $17.78 |
| 45 | Utah | $32,998 | $15.86 |
| 46 | Tennessee | $35,159 | $16.90 |
| 47 | Kentucky | $36,339 | $17.47 |
| 48 | Alaska | $25,252 | $12.14 |
| 49 | Montana | $32,807 | $15.77 |
| 50 | Idaho | $31,924 | $15.35 |
| 51 | Mississippi | $34,857 | $16.76 |
Highest paying cities for service support specialists
The highest-paying cities for service support specialists are New York, NY, New Haven, CT, and Baltimore, MD.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $65,274 | $31.38 |
| 2 | New Haven, CT | $65,213 | $31.35 |
| 3 | Baltimore, MD | $61,967 | $29.79 |
| 4 | Washington, DC | $61,516 | $29.57 |
| 5 | Newark, DE | $58,083 | $27.92 |
| 6 | San Francisco, CA | $56,748 | $27.28 |
| 7 | Needham, MA | $54,873 | $26.38 |
| 8 | Philadelphia, PA | $54,506 | $26.20 |
| 9 | Mahwah, NJ | $52,493 | $25.24 |
| 10 | Richmond, VA | $51,604 | $24.81 |
| 11 | Concord, NH | $50,027 | $24.05 |
| 12 | Chicago, IL | $49,761 | $23.92 |
| 13 | Charlotte, NC | $43,117 | $20.73 |
| 14 | San Antonio, TX | $41,274 | $19.84 |
| 15 | Atlanta, GA | $40,262 | $19.36 |
| 16 | Minneapolis, MN | $39,515 | $19.00 |
| 17 | Iowa City, IA | $38,870 | $18.69 |
| 18 | Fort Wayne, IN | $38,750 | $18.63 |
| 19 | Pensacola, FL | $38,253 | $18.39 |
| 20 | Des Moines, WA | $38,189 | $18.36 |
Service support specialist salary details
A service support specialist's salary ranges from $26,000 a year at the 10th percentile to $72,000 at the 90th percentile.
What is a service support specialist's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $72,000 | $6,000 | $35 |
| 75th Percentile | $56,000 | $4,667 | $27 |
| Average | $43,538 | $3,628 | $21 |
| 25th Percentile | $33,000 | $2,750 | $16 |
| 10th Percentile | $26,000 | $2,167 | $13 |
Highest paying service support specialist jobs
The highest paying types of service support specialists are information specialist, computer support specialist, and systems support specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Administrative Technical Support | $46,753 | $3,896 | $22.48 | 186,858 |
| Support | $36,227 | $3,019 | $17.42 | 136,788 |
| Support Representative | $33,372 | $2,781 | $16.04 | 246,710 |
| Support Agent | $36,045 | $3,004 | $17.33 | 106,016 |
How would you rate the starting salaries for service support specialists, as well as the prospects for salary advancement?
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Top companies hiring service support specialists now:
Which companies pay service support specialists the most?
Service support specialist salaries at Cheniere Energy and Citi are the highest-paying according to our most recent salary estimates. In addition, the average service support specialist salary at companies like Moody's and JPMorgan Chase & Co. are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Cheniere Energy | $117,710 | $56.59 |
| 2 | Citi | $94,109 | $45.24 |
| 3 | Moody's | $88,539 | $42.57 |
| 4 | JPMorgan Chase & Co. | $87,034 | $41.84 |
| 5 | BNY Mellon | $86,645 | $41.66 |
| 6 | Jacobs Engineering Group | $82,911 | $39.86 |
| 7 | Edward Jones | $81,355 | $39.11 |
| 8 | Colorado PERA | $79,824 | $38.38 |
| 9 | ABB | $76,129 | $36.60 |
| 10 | Deutsche Bank | $75,144 | $36.13 |
| 11 | Autodesk | $70,609 | $33.95 |
| 12 | The SSI Group | $69,420 | $33.38 |
| 13 | Nebraska Public Power District | $69,179 | $33.26 |
| 14 | Kern Community College District | $69,023 | $33.18 |
| 15 | SCCI | $67,665 | $32.53 |
| 16 | Analysts | $64,104 | $30.82 |
| 17 | American Welding Society | $63,630 | $30.59 |
| 18 | CyberCoders | $60,412 | $29.04 |
| 19 | Illumina | $60,351 | $29.01 |
| 20 | Kent Place School | $60,178 | $28.93 |
Wage gap by gender, race and education
Service Support Specialist salary by industry
The average service support specialist salary varies across industries:
- The average service support specialist salary in the technology industry is $54,561, the highest of any industry.
- The average service support specialist salary in the finance industry is $53,910.
- Service support specialists in the health care industry earn an average salary of $33,829, the lowest of any industry.
Highest paying industries for service support specialists
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $54,561 | $26.23 |
| 2 | Government | $53,910 | $25.92 |
| 3 | Manufacturing | $47,860 | $23.01 |
| 4 | Finance | $44,413 | $21.35 |
| 5 | Health Care | $33,829 | $16.26 |
High paying service support specialist jobs
Service support specialist salary trends
The average service support specialist salary has risen by $6,653 over the last ten years. In 2014, the average service support specialist earned $36,885 annually, but today, they earn $43,538 a year. That works out to a 9% change in pay for service support specialists over the last decade.
Compare service support specialist salaries for cities or states with the national average over time.
Average service support specialist salary over time
Compare service support specialist salaries for individual cities or states with the national average.
Service support specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $43,500 | $20.93 | +3.3% |
| 2024 | $42,100 | $20.24 | +2.3% |
| 2023 | $41,100 | $19.78 | +1.5% |
| 2022 | $40,500 | $19.48 | +1.6% |
| 2021 | $39,900 | $19.17 | +1.6% |
Recently added service support specialist salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Service Corporation International | Service Support Specialist (Pilot) | Long Beach, CA | 06/30/2025 | $37,566 |
| Equus Holdings | NOC Support Services Specialist | Eugene, OR | 06/29/2025 | $45,914 |
| Evoke Consulting | Trainer Support Services Specialist (Contract Contingent) | Vienna, VA | 06/29/2025 | $60,000 |
| Mora Asian Fusion | Remote Customer Service Support Specialist! | South Gate, CA | 06/29/2025 | $83,480 |
| Bank of America | Market Support Specialist-Asset Services | Fine, NY | 06/28/2025 | $75,000 |
| Monarch | Certified Peer Support Specialist/Cpss, Transitional Management Services | Winston-Salem, NC | 06/28/2025 | $35,479 |
| West Liberty Foods Jobs | IT Service & Support Specialist | West Liberty, IA | 06/28/2025 | $47,438 |
| Warners' Stellian | Service Support Specialist | Saint Paul, MN | 06/28/2025 | $41,740 |
| University of Iowa | Support Services Specialist-College of Dentistry | Iowa City, IA | 06/28/2025 | $48,964 |
| GTT, LLC | Owner Support Services Specialist | Woburn, MA | 06/27/2025 | $41,740 |
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