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Top 50 Service Support Specialist Skills

Below we've compiled a list of the most important skills for a Service Support Specialist. We ranked the top skills based on the percentage of Service Support Specialist resumes they appeared on. For example, 19.4% of Service Support Specialist resumes contained Customer Service as a skill. Let's find out what skills a Service Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Service Support Specialist:

1. Customer Service

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high Demand
Here's how Customer Service is used in Service Support Specialist jobs:
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
  • Recognized for exceptional customer service.
  • Maintain positive customer service experience.
  • Provide Customer Service support via telephone to banking Customers for banking products and services including Checking, Savings and CD accounts.
  • Instructed supervisors within the Bay Area in sales planning, cross-selling opportunities, and customer service skills.
  • Addressed customer service issues regarding HR or Payroll inquiries in a timely and accurate fashion.
  • Provided technical support and extensive customer service in a fast paced call center environment.
  • Develop, motivate and train new hire customer service representatives in training environment.
  • Brainstorm ideas for how to improve customer service skills within the team.
  • Coordinate efforts and interface with other departments to resolve customer service issues.
  • Nominated for outstanding customer service Q2 2014 and Q2 & Q3 2015.
  • Work to deliver exceptional customer service in a call center environment.
  • Support sales reps in customer service and loading/unloading groceries.
  • Provide customer service to both internal and external contacts.
  • Support Customer Service Team with various clerical duties.
  • Responded to customer service trouble reports.
  • Case management and customer service.
  • Transition Service Consultant Provided quality customer service to all existing customers during the company transition.
  • Leveraged expert analytical, problem solving, and interpersonal skills, leading to well above average customer service scores and metrics.
  • Increased sales by 15% to 60% Received company's highest recognition-customer service awards five years in a row.

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18 Customer Service Jobs

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2. Technical Support

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high Demand
Here's how Technical Support is used in Service Support Specialist jobs:
  • Provided customer service and technical support for the daily operation of campus technology and community in a call center environment.
  • Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.
  • Enhance device technical support capabilities in 5 Corporate owned Retail stores and 9 Authorized Service Center locations (ASC).
  • Leveraged strong team leadership in a call center environment as a Team Lead for Tier 2 Technical Support Department.
  • Administered technical support and customer care to corporate clients via telephone for a broad array of products and services.
  • Trained technical support reps on income tax preparation, program functionality, and a course on training trainers.
  • Perform general LAN technical support tasks as well as installing and configuring hardware and network interface cards.
  • Developed and provided training and technical support within Account Administration and also to personnel outside the department.
  • Provided customer service and technical support to clients via email, live chat and by phone.
  • Perform hardware and software installations and provided high-level customer care, training, and technical support.
  • Provide technical support regarding system configuration, program usage, and desktop problems to users.
  • Served as a contact point for Account Managers, providing procedural & technical support.
  • Provide technical support for meetings, conferences and corporate- wide live web broadcasts.
  • Provided technical support to customer who have issues with their service.
  • Provided technical support/sales for an ISP with approximately 14,000 subscribers.
  • Provided technical support for all ~50 employees of the company.
  • Provided technical support for Data Devices & Smart Phones.
  • Assisted customer through Technical Support.
  • Provided account information and technical support to Cingular/AT&T customers and reported common trends to management for action.
  • Provide onsite technical support for hardware and software related issues.

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6 Technical Support Jobs

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3. Loan Portfolio

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high Demand

4. Email

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high Demand
Here's how Email is used in Service Support Specialist jobs:
  • Coordinated weekly departmental goal reports (ASA time, customer follow-up, renewal and customer email completion) for Senior Manager.
  • Maximize customer satisfaction by fielding inquiries in a fast-paced call center environment, resolving issue via phone, chat and email.
  • Resolved computer hardware, software, printing, server, installations, word processing, email, and operating systems issues.
  • Reviewed and released and refunded transactions on OFAC or IWL hold that were escalated through calls and emails from CCR.
  • Researched and updates current status of disputed accounts through the three major credit reporting agencies, mail and email.
  • Managed incoming calls, faxes, emails and chats from internal and external customers to expedite account changes.
  • Perform System administration duties, including tape backup system, account email, administration, and account maintenance.
  • Assist with general office administration work: file, photocopy, fax, email, and mailing.
  • Researched and resolved customers escalated disputes by email, outbound calls, and by mailing supporting documents.
  • Received incoming emails from Vendor Mailbox process the title or appraisal into task tracking.
  • Manage client communications, and research travel options for members using phone and email.
  • Responded to customer cases via email and phone through QuickBase application and Outlook.
  • Trained new employees and compiled email and phone scripts for department use.
  • Worked with the group that handled incoming emails and generated responses.
  • Responded to customer inquires through KANA by phone and email.
  • Correspond with MLO's and HSS' via email and telephone to rectify any problems within the loan process.
  • Provide level 1 call support, email support, entitlements and enrollments for the Visa products (i.e.
  • Provide customer support and technical issue resolution via phone, email and instant messenger.
  • Process incidents request via phone, voicemail and email.
  • Support customer calls Process orders Resolve customer complaints via phone or email Provide technical information

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5 Email Jobs

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5. Phone Calls

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high Demand
Here's how Phone Calls is used in Service Support Specialist jobs:
  • Provided assistance to the public during walk-in visits or phone calls regarding issues with caseworkers or pending cases within the department.
  • Answer both internal and external phone calls and direct to the appropriate recipient, as necessary.
  • Provided assistance to the front desk by answering and directing phone calls as well as assisting clients
  • Receive inbound phone calls from doctors and nurses with questions regarding labs for patients.
  • Gained experience in handling phone calls, filling orders, photocopying and image scanning.
  • Answered incoming phone calls and emails while consistently providing excellent service to our customers.
  • Place phone calls to participants to collect receipts for money issued to them.
  • Answer phone calls pertaining to patient's accounts update demographic information.
  • Directed phone calls where necessary and translated phone calls when needed.
  • Located items on floor for customers; direct customer phone calls
  • Answer phone calls and direct them to the correct department.
  • Handled a large volume of phone calls daily.
  • Handle inbound and outbound phone calls.
  • Received and directed phone calls.
  • Answer ALL incoming phone calls according to a proven, pre-set script, and schedule a sales appointment.
  • Handle agent inquiries via inbound/outbound phone calls as well as email correspondence and service request tickets.
  • Answer incoming phone calls Prepare charts for visit and obtain all requested documentation from client.
  • Answered incoming customer phone calls in a call center environment in a timely manner.
  • Research and document verifications of employment: making phone calls and verifying employment.
  • Screened all phone calls and visitors B.

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6. Data Entry

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high Demand
Here's how Data Entry is used in Service Support Specialist jobs:
  • Increased data entry speed and improved accuracy by collaborating with supervisors to adjust procedures.
  • Provided system maintenance including but not limited to data entry into databases.
  • Performed data entry of all correspondence for future analysis.
  • Navigate through multiple data entry systems and other relevant applications, tools and resources while speaking with customers and co-workers.
  • Assist with general office duties including photocopying, faxing, packing, data entry, and mailing documents.
  • Managed data entry clerks and work flow coordination, worked as liaison between IT personnel and users Worldwide.
  • Performed data entry and quality assurance to track and account for passport/visa status.
  • Provided support for the data entry system and Information and Technology Services group.
  • Perform Microsoft, Outlook, and Data Entry in on daily basics.
  • Performed data entry, copied clients' documentation, and scheduled appointments.
  • Maintained purchase order and data entry records for all accountable property.
  • Assisted data entry clerks, instructed and oversaw temporary employees.
  • Performed administrative functions as well as data entry.
  • Implement scanning or other automated data entry procedures, using imaging devices and document imaging software.
  • Bank of America, Loan Support Freddie Mac department, data entry of taxes, attorney fees and other documents
  • Covered California | Data Entry Processor | Folsom, CA Prepare, compile and sort documents for data entry.
  • Managed daily operations of draw stations, performed phlebotomy, did data entry and specimen processing.
  • Perform simple keyboarding and data entry with computer and communicate orally and in writing.
  • Performed some Data Entry entering data into an Electronic Shipping System consisting of Fed Ex and UPS .
  • Performed Data Entry entering incoming packages into a Package Data Tracking System .

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10 Data Entry Jobs

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7. Online

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high Demand
Here's how Online is used in Service Support Specialist jobs:
  • Process Customer Service and Account Services correspondence received by mail, fax and through the Online Account Management Secure Messaging Center.
  • Used online ticketing system to create, assign, monitor, and follow-up efficiently and effectively on customer issues.
  • Researched customer accounts regarding billing issues and collections, online support, product quality, service experiences, etc.
  • Provided credit card processing, merchant services and software support to customers for online and mobile platform products.
  • Served as a Technical Writer to publish online troubleshooting for Call Center Agents using a website portal.
  • Provide member support via phone and email with Corporate Online Banking, Treasury and Cash Management Services.
  • Provide training to clients in the use of system and applications as related to QuickBooks online.
  • Answer and respond to email and online submissions from the 311 CIMS database.
  • Managed the Dynamics CRM Online Fall 13 and Dynamics CRM 2013 global releases.
  • Transfer calls regarding creating an online partnership with For Rent Media Solutions.
  • Stepped in and supported QuickBooks Online Sales teams while on travel assignments.
  • Support Specialist issued credits for returns done at stores and online.
  • Provide PC support to parents registering their student via online.
  • Provided front line support for QuickBase online database application.
  • Analyze and diagnose online website reported problems.
  • Monitored online banking/business banking inbox.
  • Provided telephone, online and to customer service/support within high-volume call centers, handling an average of 95 calls/internet inquiries daily.
  • Helped -applicants including but not limited to completing financial aid paperwork, submitting online FAFSAs, and answering questions.
  • Rolled out the Online Timesheet program for all customers and temporary associates.
  • Selected to pilot an online text chat banking program.

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3 Online Jobs

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8. Support Services

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high Demand
Here's how Support Services is used in Service Support Specialist jobs:
  • Provide a variety of technical support services to provision security permissions for North America and Canada.
  • Recognized improvement with overall client satisfaction with e-Support Services team.
  • Support Services Provided valuable test support for customers testing military systems
  • Managed large volume of customer orders, analyzed and resolved order defects, provided support services to all customer services teams.
  • Coordinate interviews, testing and additional services and equipment provided by the Disability Support Services Office.
  • Drafted for approval and monitored the Authority s Support Services budget each fiscal year.
  • Served as back-up for other roles within the PFS Support Services department.
  • Provide service level statistics reports for HSPD-12 contracted support services.
  • Scheduled support services and delivery training to inside sales team.
  • Complete daily reports for Accounting and Support Services.
  • Promoted to Carrier Support Services Specialist.
  • Trained new Support Services Technicians.
  • Support Services Professional Supported Developmentally Disabled students to engage in an alternative learning environment.
  • Support Services Specialist Plan/design customer office spaces (furniture, electrical, walls, etc.)
  • Serve as academic advisor to select students, as directed by Dean of Student Support Services.
  • Provided administrative and student support services for 4,000+ David L. Boren Scholarship and Fellowship recipients.
  • Hired to provide helpdesk support as a member of the Support Services Team.
  • Unified Technical, Inc. 2007 Initial Support Services Contract employee for Deloitte.
  • Support Services * Distribute files to departments and correspondence.
  • Support Services - Apple Operate multi-line telephone systems Demonstrate extensive product knowledge Resolve customer issues Technical support Mentor new hires Quality control

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16 Support Services Jobs

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9. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Service Support Specialist jobs:
  • Communicate both written and orally with individuals with varying levels of technology background to troubleshoot technology delivery problems.
  • Assist customers with troubleshooting their network connectivity and port communication for remote client software connectivity.
  • Instructed and trained operators and mechanics about hydraulic maintenance as well as operation and troubleshooting.
  • Prepared correspondence, troubleshooting, resolution, and documentation for execution of process.
  • Facilitated training for incoming recruits on essential programs and troubleshooting techniques.
  • Analyze, troubleshoot, and provide solutions for presenters, participants, and support staff in person and by phone.
  • Provided second tier support to clients in the use of HRB, Workforce Now platform, to troubleshoot benefit issues/problems.
  • Worked with Software Engineering and Product Support to troubleshoot problems and compile information for future software upgrades and product improvements.
  • Assist with troubleshooting issues affecting access and distribution layer Cisco Catalyst 3560/3750/6500, HP 4800/5500/7500 switches.
  • Provided timely and accurate technical support to troubleshoot and resolve software and hardware issues for clients.
  • Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Position entailed installing, troubleshooting, repairing, and replacing high level heart devices.
  • Walked users through troubleshooting Ethernet and modem communications to resolve hardware or software errors.
  • Translate user requests into logical format for use by analysts in troubleshooting incidents.
  • Help application managers and end-users troubleshoot technical issues with Intuit's QuickBase platform.
  • Work closely with call center representatives to troubleshoot and resolve client issues.
  • Initiate and troubleshoot activation of mobile devices with carrier.
  • FIELD SERVICE TECH Provided troubleshooting and repair for common cable problems from the television or computer to the tap.
  • Assisted with onsite IT support while troubleshooting and repairing PC equipment.
  • Issued activations, billing disputes, cancellation, credit counseling and troubleshooting.

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2 Troubleshoot Jobs

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10. Office Supplies

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high Demand
Here's how Office Supplies is used in Service Support Specialist jobs:
  • Maintained adequate office supplies, stationery maintenance of office equipment, safety and security, and custodial requirements.
  • Maintained operational inventory level of office supplies for Administration Department employees
  • Designed computer on-line system database for ordering office supplies.
  • Monitored inventory of office supplies.
  • Coordinated with various vendors to ensure that all necessary products and office supplies were ordered, properly stocked.
  • Manage office functions such as office supplies orders, mail distribution, and office machine maintenance.
  • Maintained daily upkeep of routine office activities together with management of all office supplies.
  • Assisted with all distribution of office supplies as needed to staff members.
  • Assisted with central office services including the ordering office supplies and equipment.
  • Performed inventory orders, office supplies, and travel arrangements for managers.
  • Procure administrative and office supplies as required or requested for the Division.
  • Order and stock office supplies and safety gear for division.
  • Order office supplies and paper for the copiers.
  • Order office supplies for copy center.
  • Maintain inventory of office supplies.

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11. Setup

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high Demand
Here's how Setup is used in Service Support Specialist jobs:
  • Answered inbound calls from new and existing customers providing IT assistance with hardware setups, billing and other customer service issues.
  • Performed End User Account Setup, (Application Group Permission, Group Policy Permission, Network and Exchange Policy).
  • Work with sales offices to ensure proper setup of all applications transferred from origination to fulfillment sites.
  • Input specific loan data in company propriety programs and setup a variety of loans for quick processing.
  • Customize prompts and other design setups used by the finance and insurance department of client dealerships.
  • Instructed Franchisee s on how to configure their Outlook and Windows Live mail and setup printers.
  • Team leader in customer support of scheduling, delivery and setup of rental equipment.
  • Designed setup checklist for setup dept(which was implemented by corporate office).
  • Traveled to trade shows for setup, installation, and in person product demonstrations.
  • Work with Open Enrollment Specialist team to validate OE setup and connection setup.
  • Performed weekly and daily reports, including insurance updates and dispatch setup reports.
  • Set up Microsoft Exchange user setup and message tracking troubleshooting.
  • Sole night worker responsible for multiple IVN setups and classes.
  • Assist Billing Department with collections and payment setup.
  • Process drafts, claim reporting and setup estimates.
  • Contributed to website setup for ADA events.
  • Reviewed account setup for optimal service.
  • Mentored setup team in regards to policies/procedures with weekly meetings.
  • Reviewed ADP and Paychex reports for setup purposes.
  • Schedule Payment Setup Maintenance Distributions Upon Request Prepare Customer Correspondence Handle Telephone Inquiries Miscellaneous Data Entry

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1 Setup Jobs

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12. Special Projects

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high Demand
Here's how Special Projects is used in Service Support Specialist jobs:
  • Assist with client escalations; assist with conducting team meetings, peer mentoring, team lead projects and special projects.
  • Prepare daily calendar, correspondence, office reports, schedules and notices as well as handling special projects.
  • Headed up special projects as well, that involved different clients that came through Bank of America.
  • Assisted in test projects/products to establish a market shore up in order to continue with special projects.
  • Involved in several special projects, most notably Exposure Only Processing and several cleanup projects.
  • Assist Team Leads/Unit Lead with special projects and assist other units/teams with completing tasks.
  • Assist and contribute to special projects to update and optimize the Knowledge Base.
  • Handle various special projects, in addition to focusing on my daily responsibilities.
  • Undertake special projects and tasks requiring work of a more independent nature.
  • Assist department manager or team members with special projects, as needed.
  • Performed special projects, studies, new program developments, etc.
  • Contract position for special projects in Mortgages as assigned.
  • Directed/assigned special projects for clients as needed.
  • Collaborated with team members on special projects.
  • Completed special projects and other duties as assigned
  • Collaborate with co-workers on special projects.
  • Completed special projects as assigned.
  • Undertake special projects as directed.
  • Handle special projects as needed.
  • Trained co-workers on special projects, process reports Performed other operation support duties when needed

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1 Special Projects Jobs

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13. Independent Living

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high Demand
Here's how Independent Living is used in Service Support Specialist jobs:
  • Educated teenagers of independent living skills.
  • Provided one-on-one support to teenagers with a range of mental health diagnoses to encourage the implementation of independent living skills.
  • Helped residents with activities of daily living and instructed them accordingly to help them develop independent living skills.
  • Assist each individual with working on independent living skills as well as develop social and cognitive skills.
  • Assist consumers in acquiring new skills in preparation for independent living.
  • Provided individual and group instruction in pre-vocational, social, interpersonal, and independent living skills.

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14. Internal Departments

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high Demand
Here's how Internal Departments is used in Service Support Specialist jobs:
  • Assisted banking centers and other internal departments regarding questions or procedures associated with departmental and IRS guidelines.
  • Minimized company expenses by translating documents between Chinese and English for other internal departments.
  • Contacted and Communicated with various transfer agents and fund accounting firms, as well as internal departments throughout Merrill Lynch.
  • Worked with all internal departments such as Accounting, Risk, Underwriting and Headquarter accounts.
  • Interacted with multiple internal departments to ensure that daily and monthly processes were performed correctly.
  • Act as a liaison between new and existing Customers and internal departments including technical development.
  • Worked closely with multiple internal departments to align and improve processes between products.
  • Served as the liaison for engagement team and internal departments.
  • Liaised between internal departments and client companies during outages; kept stakeholders updated on restoration progress.

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15. Credit Card Transactions

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average Demand
Here's how Credit Card Transactions is used in Service Support Specialist jobs:
  • Processed credit card transactions during the checkout process.

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16. High Volume

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average Demand
Here's how High Volume is used in Service Support Specialist jobs:
  • Processed a high volume of applications /inquiries/assessments in a timely and accurate manner.
  • Handled a high volume of inbound and outbound communication with prospective residents seeking financial aid for training and childcare services.
  • Manage all aspects of a high volume mail center operation, processing as many as 25000 items per day.
  • Handled a high volume of calls for major credit card companies associated with the calling card service.
  • Manage incoming calls and schedule appointments using EPIC software in a high volume, public contact clinic.
  • Processed a high volume of service orders for an extensive line of health and safety instruments.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Shipped high volume of orders daily; checked orders, confirmed status and updated transactions.
  • Supported a high volume call center by providing resources, benefits adjustment and sales information.
  • Performed high volume, time sensitive tasks related to the loan documentation process.
  • Answer a high volume of phones calls pertaining to constituents' problems.
  • Accomplished a high volume of work within strict deadlines.
  • Responded to high volume of inbound calls and emails.
  • Performed duties in a high volume call center environment.
  • Handled high volume calls from blood donors and sponsors.
  • Process a high volume of scans/scan cleanups.
  • Processed high volume of orders for many different types of service from simple residential service to complex business services.
  • Processed high volume of orders for many different types of residential and commercial service.
  • Handled high volume of calls while providing a consistent and professional level of service towards customers Process customer returns Issue customer credits

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1 High Volume Jobs

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17. Developmental Disabilities

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average Demand
Here's how Developmental Disabilities is used in Service Support Specialist jobs:
  • Provide consumers with developmental disabilities complete tasks of daily living, provide recreation and safety, and administer medications.
  • Provide individual support to children, adolescents, adults and seniors with developmental disabilities and/or mental illnesses.
  • Managed educational programs, health management, financial literacy to adolescents with developmental disabilities.
  • Assisted in providing self-care training and therapeutic treatments to residents of Developmental Disabilities center.
  • Provided training & community interaction to adults with intellectual & developmental disabilities.
  • Assist individuals with developmental disabilities and personality disorders in a home setting.
  • Provided supportive services for children, adolescents and adults with developmental disabilities.
  • Provided compassionate care and assistance to persons with developmental disabilities.
  • Work with individuals with developmental disabilities providing community based supports.
  • Provided services to adults with intellectual and developmental disabilities.
  • Provide direct care and support to individuals with developmental disabilities
  • Case management of adults with developmental disabilities.
  • Supervised adults with Intellectual Developmental Disabilities.
  • Provide care for people with developmental disabilities
  • Assist patients with developmental disabilities, long-term/short-term goal plans and create behavior plans to acquire everyday life skills.
  • Conducted daily training for adults with intellectual and developmental disabilities Planned community outings and interactions.
  • Work with clients who are MR/DD- Mental Retardation or Developmental Disabilities (MR/DD) Administer CPR when needed.
  • Direct Care work with clients with developmental disabilities Maintained operational health and safety of clients.
  • Provided training and rehabilitation to adults with developmental disabilities -First aid and CPR instructor -Medication administration
  • Maintain awareness of federal laws, rules, and regulations of the "Rights of Ohioans with Developmental Disabilities".

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18. Computer System

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average Demand
Here's how Computer System is used in Service Support Specialist jobs:
  • Complete extensive data entry of all call information into company computer system to maintain effective records and ensure optimal efforts.
  • Undertake housekeeping and reporting functions to ensure efficient and effective functionality of the computer systems.
  • Reviewed mortgage loan documents for accuracy and entered information into the company's computer system.
  • Demonstrate problem solving and trouble-shooting skills with various computer systems and applications throughout the organization.
  • Entered various documents into computer system to set up new TollTag accounts and assign violations to the appropriate parties.
  • Assess and determine family and provider eligibility for child care assistance through IDHS computer system and paperwork submitted.
  • Answered phones and responded to customer requests, Identified research and resolved customer issues using the computer system.
  • Performed troubleshooting duties as needed and provide software and hardware upgrades to a main frame computer system.
  • Created technical user guides (Standard Operating Procedures) for the bank's loan servicing computer system.
  • Used multiple programs within the company's computer system to locate and update specimens daily.
  • Recommended and performed upgrades on computer systems to ensure quality performance on a long-term basis.
  • Manage the technical and administrative functions around the installation of computer systems for Texas DIR.
  • Assemble and install a wide array of computer systems, workstations, and peripheral hardware.
  • Documented and created customer call notes in computer system using multiple screens of data.
  • Coordinate new hire set up and orientation on the network computer system.
  • Provided tech support to computer system users.
  • Work with computer systems to perform job functions (EPIC, SOFT).
  • Install, support, and ensure network connectivity of NWC IRD computer systems, printers, laptops, iPads etc.
  • Perform all computer system functions necessary related to results reporting and recordkeeping.
  • Perform functions including data entry, data analysis; enter freight shipment information into computer system to include accurate status shipments.

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19. Logistics

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average Demand
Here's how Logistics is used in Service Support Specialist jobs:
  • Analyzed operational and logistics requirements, and adapted, formulated and implemented logistic policies and procedures to ensure mission accomplishment.
  • Railroad train crew communications, logistics, and maintaining Norfolk Southern Corporation customer relationships.
  • Evaluated medical logistics management data to determine new/improved methods of completing logistical tasks.
  • Managed complex logistics operations including coordinating all tactical and commercial transportation.
  • Compiled and maintained logistics support data for combat logistics support requirements.
  • Manage overall coordination of logistics, volunteers and community involvement.
  • Supervised logistics functions for embarkation and landing support operations.
  • Recorded new acquisitions in e-logistics system.
  • Maintained a Logistics/Embarkation publication library.
  • Processed entire cycle of steps for receiving customer orders through order fulfillment, logistics and the coordination of invoicing and payment.
  • Coordinated logistics and provided all necessary arrangements for Dealer Training meetings in house as well as off premises.
  • Maintain records, conduct physical inventories, and communicate periodic status to the Logistics Manager.
  • Assisted meeting coordinator in reserving meeting space, hotel rooms, and other key logistics.
  • Assist in city event's committee, including organization of documents and arranging meeting logistics.
  • Received cash bonus and Time-Off Awards for superior logistics management leadership and support.
  • Maintain daily contact with Sales, Marketing, Logistics, and all departments.
  • Corresponded with logistics and warehouse employees on order tracking and delivery schedules.
  • Implemented guidance and programs to meet logistics needs and sustain military operations.
  • Worked with the logistics and operational planning for all Admiral visits.
  • Manage logistics including merchandise booths, raffles and security.

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3 Logistics Jobs

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20. External Customers

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average Demand
Here's how External Customers is used in Service Support Specialist jobs:
  • Performed operations analysis of established business practices with its internal and external customers to ensure continuous organizational improvements.
  • Communicate verbally and in writing with internal associates and external customers, including contractors and senior leadership.
  • Provide high level support for electronic banking/treasury products to internal and external customers.
  • Maintained customer service with both internal and external customers.
  • Provide exceptional customer service to internal and external customers.
  • Compose correspondence and communications to internal and external customers.
  • Performed general customer service for staff and external customers.
  • Processed and adjusted ATM deposits for internal/external customers.
  • Provided customer support for internal and external customers.
  • Follow up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
  • Prepared debit and credit memos as well as general ledgers account for posting to internal and external customers.
  • Provided subject matter expertise on a day-to-day basis to both internal and external customers.
  • Assisted internal and external customers with tasks involved in processing loan.
  • Answered questions from Internal and External customers on a daily basis.
  • Research of internal and external customers on Cash Management products.
  • Track and report results to other departments and external Customers.
  • Provide billing and contract support to internal and external customers.

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1 External Customers Jobs

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21. Powerpoint

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average Demand
Here's how Powerpoint is used in Service Support Specialist jobs:
  • Provided technical / process presentations in team meetings using Microsoft Word documents and Microsoft PowerPoint presentations.
  • Prepared internal and external sales and PowerPoint presentations.
  • Gained a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
  • Assisted with trade shows and event planning, created and updated PowerPoint presentation files.
  • Create and edit word documents, PowerPoint primarily pitch, and excel documents.
  • Work with Excel, PowerPoint and Publisher.
  • Use PowerPoint presentation as visual aid Provided excellent customer service.
  • Provided administrative support using MS Office (Word, Excel, and PowerPoint), and coordinated extensive travel arrangements.
  • Prepared pre-construction call documents using PowerPoint, Excel, and Adobe.
  • Distributed the information via webpage, newsletters, flyers, brochures, posters and PowerPoint presentations.

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22. Loan Applications

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Here's how Loan Applications is used in Service Support Specialist jobs:
  • Processed residential loan applications, including inputting of loan application data into the related Bank's loan origination and underwriting systems.
  • Support multiple Home Services Specialists assisting them in performing tactical/administrative activities associated with the processing of mortgage loan applications.
  • Received and implement loan applications, for Reverse Mortgage Department, into the system for preparation for the processing team.
  • Evaluate loan applications that have been submitted for cancellation and verify reason for termination for branches across the United States.
  • Obtain information for loan applications and to answer questions about the process.
  • Assist Call Center with answering phone calls and taking loan applications.
  • Entered data from loan applications into the processing systems.

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23. Active Directory

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Here's how Active Directory is used in Service Support Specialist jobs:
  • Account administrator for Active Directory providing new account and group administration.
  • Performed Active Directory Account maintenance including hardware additions and deletions.
  • Administered Association's Active Directory forest and domain security settings.
  • Managed Active Directory, FTP solutions for company that do not use cloud services in lieu of company policies.
  • Performed user and computer account reviews in Active Directory and made or requested changes for compliance and functionality.
  • Manage and support of user and computer accounts in Active Directory and network printers.
  • Manage network accounts using Active Directory and other automated tools and services.
  • Created, maintained, and disabled Active Directory user accounts as needed.
  • Create a solution for Active Directory authentication for Mac OS desktops.
  • Create and modify users, and security groups in Active Directory.
  • Provision and administer user accounts in Active Directory and Exchange.
  • Created network accounts and managed Active Directory and Exchange.
  • Administered the companies Exchange and Active Directory server.
  • Managed User accounts in Active Directory.
  • Created user accounts in Active Directory, email accounts on webmail server and configured accounts on client PCs.
  • Manage Windows, Office [ ] Enterprise/Exchange Servers, Active Directory, DMS, and Provided Patch Management.
  • Create and manage userPC accounts and OU's in Active Directory.
  • On-boarded / off-boarded users in Active Directory and troubleshoot Citrix environmentissues to ensure proper system access was given to users.

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24. FHA

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Here's how FHA is used in Service Support Specialist jobs:
  • Provided administrative support for mortgage applications including FHA, Conforming and Non -Conforming refinance and purchase accounts.
  • Performed initial automated underwriting decisions (CLUES) with correction and adjustments following FHA and conventional guidelines.
  • Trained in conforming loans programs in addition to FHA, VA, 203K programs and Bond loan programs.
  • Order case numbers and appraisals for FHA and VA loan via FHA connection and VA Portal.
  • Prepared FHA, VA and conventional home mortgage disclosures.
  • Worked with FHA, VA and Conventional loan types.
  • Pulled FHA Case Numbers and other governmental paperwork.
  • Transfer FHA Case Numbers out.
  • Reviewed state specifics, FHA, and government disclosures for accuracy and completeness Communicated with borrower to advice of loan status.
  • Obtained case numbers for government loans from FHA Connection and order appraisals as needed per loan guidelines from Landsafe.
  • Ordered appraisals, title work, flood certifications, FHA & VA case numbers.
  • Order appraisals, title, FHA case #'s, pay all invoices for office.
  • Obtain FHA/VA case #'s and CAIVRS authorizations.
  • Disclosed loans (FHA, MHA, Conv Uninsured, Refinance, and Purchase) .

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25. Outbound Calls

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Here's how Outbound Calls is used in Service Support Specialist jobs:
  • Service and Support - Personal Pro * Answered incoming calls and made outbound calls when necessary.
  • Make outbound calls to clients and creditors for verification of account information.
  • Managed inbound as well as outbound calls to physicians offices.
  • Conduct outbound calls to Title Companies, Borrowers, etc.
  • Take inbound and outbound calls.
  • verify equipment/personal info *operate dual monitors *train employees *review contracts *handle inbound/outbound calls
  • Received inbound and outbound calls from card users for Master Card card processing and upselling.

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26. Service Calls

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Here's how Service Calls is used in Service Support Specialist jobs:
  • Managed and audited service calls and supporting documentation for department.
  • Optimized customer service by efficiently fielding 1K+ service calls in under 2 years, receiving 95%+ customer satisfaction rating.
  • Provide technical support to remote field engineers whom are on service calls, doing installations, or performing site surveys.
  • Maintained and updated daily closing reports and an accurate account of all service calls and transactions from real-time Internet logs.
  • Respond to emergency customer service calls, analyze full functionality of the systems involved and test components for failures.
  • Establish sense of urgency by ensuring all service calls were billed within the current month.
  • Verified and updated ETA's with subcontractors and Checkpoint service technicians regarding service calls.
  • Approve warranty repairs and/or replacements as needed to resolve escalated service calls.
  • Handle on a daily average 80 to 100 employee service calls.
  • Scheduled service calls according to customer location and urgency of need.
  • Log all service calls to vendors due to equipment failures.
  • Placed service calls with contracted vendors.
  • Follow up on open service calls, complaints, and emergencies until completed.

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27. Medicaid

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Here's how Medicaid is used in Service Support Specialist jobs:
  • Visit individuals in homes and interviewed individuals/family members to compile financial information in order to determine Medicaid eligibility.
  • Alternate Segment Coordinator for National Medicaid Business Unit Business Continuity team.
  • Prepare Medicaid-billable documentation utilizing Office of Mental Health guidelines.
  • Secure Medicaid coverage for disabled residential clients.
  • Collected and verified information; complied with State and Federal guidelines pertaining to AFDC, Medicaid, and Food Stamps.
  • Oversee insurance billing with multiple third party payers, Medicare, and Medicaid, including follow-up on unpaid claims.
  • Keep up to date on Medicaid and other program issues as well as on changes in Medicaid/Medicare MMP laws.
  • Develop Person Center ISP plans and recommend approval of plan through the DODD when services include Medicaid funding.
  • Coordinate mail and phone based Health Risk Assessment survey outreach for Medicaid and Medicare insurance providers.
  • Account resolutions both written and verbal with patients and insurance companies, Medicare & Medicaid.
  • Determined eligibility for persons applying for AFDC, Medicaid and food stamps.
  • Determined public assistance eligibility for Medicaid, SNAP, etc.

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28. Customer Accounts

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Here's how Customer Accounts is used in Service Support Specialist jobs:
  • Exercise generally accepted accounting practices and Sun policies and procedures in decisions related to the administration of customer accounts.
  • Managed customer accounts databases-Assisted in collections past due accounts and provided payment plans-Specialized in Mexico and Latin-American countries
  • Restricted deceased customer accounts and those with Power of Attorney and collected information on deceased customers.
  • Established new customer accounts processing / researching customer financial status, providing information to management.
  • Prepared new customer accounts with efficiency and quality through data entry and file documentation.
  • Maintained customer accounts, while providing billing resolutions.
  • Opened customer accounts by recording customer account information.
  • Handled all advance issue related to customer accounts setups, modification.
  • Handled transfers of cash from customer accounts as directed.
  • Process outgoing mail for student customer accounts.
  • Manage 3-6 Digital sales reps customer accounts.
  • Performed corrections on customer accounts within the estimated timeframe.

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29. Personal Care

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Here's how Personal Care is used in Service Support Specialist jobs:
  • Administer personal care for clients including shaving, dressing, ambulating and administering medications.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Assisted with personal care, meal preparation, housekeeping, grocery shopping, scheduling appointments, transportation and passing medication.
  • Helped clients maintain independent living with personal care assistance.
  • Managed respite and personal care for in-home clients.
  • Administered medication Provided direct personal care Promote daily living skills Daily and monthly documentation

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30. Management System

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Here's how Management System is used in Service Support Specialist jobs:
  • Operated and managed records information management system and records staging areas.
  • Operated and supervised automated information management systems.
  • Provide Technical Support for website management system.
  • Entered information in the appropriate state management system (TWIST) and maintain electronic files as needed.
  • Logged and tracked all client service issues in Client Relationship Management system (SRM) until completed.
  • Ensured that asset data entered into the automated asset management system (ARIBA) are accurate.
  • Recreate software defects, documenting steps to reproduce in the web-based ticket management system.
  • Use a ticket management system to create, monitor and track service requests.
  • Input and maintain trouble tickets in web based management system.
  • Entered and updated data into case management system.
  • Operate data capture technology to import digitized documents into document management system.

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31. CRM

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Here's how CRM is used in Service Support Specialist jobs:
  • Adhered to standard tools and processes (i.e., tracking calls in CRM System, case management, etc.)
  • Prepare and identify a solution for a CRM transition by understanding current support flow and needed CRM functionality.
  • Integrated (CRM) solutions that enable retailers to increase sales and service revenues.
  • Work with development and support to move overall strategic direction to consistent CRM experience.
  • Managed database in MS Dynamics CRM for training classes.
  • Utilized CRM to manage leads and document correspondence.
  • Monitor credit requests and enter into CRM/virtual file.
  • Create new product reports, update CRM.
  • Tested and trained employee's companywide on new CRM program and created a how-to tutorial.
  • Provide assistance and support to Customer Relationship Managers (CRMs) and underwriters.
  • Manage the Microsoft CRM program, write workflows, create reports.
  • Utilized Salesforce as a CRM.
  • Maintained Salesforce and Sage CRMs.

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32. Ensure Compliance

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Here's how Ensure Compliance is used in Service Support Specialist jobs:
  • Reconciled financial data to maintain accurate account balances and to ensure compliance with established accounting practices.
  • Researched and solved problems to ensure compliance with customer loyalty, quality and timeliness standards.
  • Perform audits and inspections of information systems to ensure compliance with applicable policies and directives.
  • Pulled daily reports for loan disclosures to ensure compliance.
  • Arrange inspections and ensure compliance with their standards.
  • Helped to ensure compliance with all regulatory agencies.

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33. Sharepoint

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Here's how Sharepoint is used in Service Support Specialist jobs:
  • Designed and promulgated the General Services Management SharePoint website.
  • Maintain and update PB&E SharePoint site and offer suggestions for future content and pertinent material.
  • Managed SharePoint sites by creating, editing, and customizing company sites, libraries and security.
  • Update the OCPO Executive Office Human Capital portion of the SharePoint site on a weekly basis.
  • Created and maintained three (3) Lockheed Martin Unity Space (SharePoint) sites.
  • Utilize SharePoint, Microsoft Office, and multiple web-based tools to assist users.
  • Created, managed, and assisted users with SharePoint sites.
  • Helped implemented Office 2007 and SharePoint WSS 3.0.
  • Created SharePoint training videos for the end-users.
  • Improved knowledge sharing; spearheaded project team to convert existing help desk knowledge base from web-based wiki to Microsoft SharePoint solution.
  • Updated procedures and documents via SharePoint on the internal web site to assist account specialists in performing their daily work activities.
  • Maintain and update Management Services Division (MSD) web-site via Dreamweaver and SharePoint 2007.
  • Provide support to the team's Sharepoint site.

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34. Customer Calls

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Here's how Customer Calls is used in Service Support Specialist jobs:
  • Greet visitors and customer calls, assist with their inquiries or direct them to the appropriate departments according to their needs.
  • Assisted agents who had difficult customer calls as a call taking team lead.
  • Recognized, documented, and alerted the supervisor to trends in customer calls.
  • Service Support* Field customer calls pertaining to computer system and application issues.
  • Evaluate customer calls, analyze quality metrics, and audit transactions.
  • Transferred customer calls to the appropriate department, or staff.
  • Maintain and respond to customer calls, emails and faxes.
  • Handled escalated, high priority customer calls.
  • Call Center Responded to incoming customer calls from throughout the United States regarding Home Equity loans and Lines of Credit.
  • Answered technical customer calls and zendesk tickets.

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35. Customer Complaints

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Here's how Customer Complaints is used in Service Support Specialist jobs:
  • Responded to customer complaints and coordinated with evening custodians and Physical Facilities for cleaning and maintenance services.
  • Resolved customer complaints and problematic accounts with daily research and follow-up.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Handle and resolve customer complaints, provide customers with product and service information.
  • Resolved customer complaints on claim payment errors and verifying basic coverage.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Handle customer complaints and take appropriate action to resolve them.
  • Worked to handle customer complaints and provide a satisfactory experience.
  • Responded to and resolved customer complaints.

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36. Monthly Reports

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Here's how Monthly Reports is used in Service Support Specialist jobs:
  • Managed historical project and resource tracking and compiled monthly reports.
  • Prepared monthly reports detailing supportive services provided to customers.
  • Maintained caseload and documentation and monthly reports.
  • Organize large caseloads, prepare monthly reports and ensure smooth processes.
  • Reviewed legal documents, completed monthly reports, analyzed data.
  • Deliver daily, weekly and monthly reports.
  • Produce weekly and monthly reports for clients.
  • Reconcile accounts for monthly reports.
  • Provide monthly reports to Supervisor and monitor invalid enrollments with agents Assist on special projects and training
  • Maintained daily, weekly and monthly reports to reflect request and solutions.

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37. Problem Resolution

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Here's how Problem Resolution is used in Service Support Specialist jobs:
  • Manage critical account cases based upon demonstrated ability to satisfy users through skillful analysis and problem resolution.
  • Support Field Service specialist in system troubleshooting procedures and recommend quick and effective problem resolutions.
  • Interacted professionally and courteously with customers while providing problem resolution and repair.
  • Streamlined procedures for prompt customer contact and timely problem resolution.
  • Manage projects relating to customer requests and implementation needs and strategies as well as customer problem resolutions.
  • Earned Awards and Bonuses for outstanding support & problem resolution based upon consistent customer feedback.
  • Create scripts on an as needed basis to expedite problem resolution for end users.
  • Act as a level 3 problem resolution resource.
  • Managed the entire problem resolution process.
  • Recognized for achieving the quickest turnaround time between initial notification and final problem resolution.
  • Provide direct support to customer involving general customer service request and problem resolution.
  • Research and resolve issues elevated by the client service department Manage wire transactions and problem resolution for US and Canadian accounts.

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38. Technical Assistance

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Here's how Technical Assistance is used in Service Support Specialist jobs:
  • Provide general technical assistance to internal and external customers using both oral and written communication skills.
  • Performed comprehensive tier III technical assistance on projects undertaken by the consulting division.
  • Provided limited technical assistance related to online registration, online courses, network connectivity, email, and dial-up access.
  • Provide relationship management, servicing and technical assistance to unit associates to resolve complex and unique client requests.
  • Responded to technical assistance inquiries on stockpiling, logistical planning and field re-supply as well as sourcing multi-million dollars per quarter.
  • Conferred with users to provide technical assistance at times contacting either Cingular or Blackberry itself.

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39. Medical Records

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Here's how Medical Records is used in Service Support Specialist jobs:
  • Review files, medical records, documents, pleadings and interrogatories responding to request form secretaries and attorneys.
  • Assisted Medical Records with sending lab results and letters explaining life insurance ratings or reason for decline.
  • Verify and update current demographics and insurance information, file medical records, and schedule appointments.
  • Completed first review of submitted medical records to determine whether or not information submitted was appropriate for triage.

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40. Insurance Companies

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Here's how Insurance Companies is used in Service Support Specialist jobs:
  • Communicate with clients, medical professionals and insurance companies regularly.
  • Contacted insurance companies to obtain updated information.
  • Call borrowers insurance companies to obtain homeowners insurance and/or get the insurance updated with the proper loan number and mortgage clause.
  • Value total loss vehicles for more than 800 insurance companies throughout the United States and Canada.
  • Support Services for patients, doctor's offices, and insurance companies.
  • Assisted Insurance Companies in resolving rejections/denials of prescription drug claims.
  • Record and verify payments received from insurance companies.

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41. ACH

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Here's how ACH is used in Service Support Specialist jobs:
  • Recognized for achieving best call quality and customer service excellence.
  • Monitor key performance indicators to achieve better process effectiveness.
  • Developed and achieved career and personal development goals.
  • Perform various administrative duties and using various office equipment (fax machines, computers, phones, printers, copiers.)
  • Ensured critical processes were followed for all mail containing monetary funds with data for each entered into an internal tracking system.
  • Coordinate and communicate as needed with school administration, guidance counselors, parents and teachers on students' behalf.
  • Greeted and escorted vendors, vending machine services, locksmith, security vendor, per EEOC security procedures.
  • Maintained and administered site access of all vendors and external personnel requiring access to each data center.
  • Detailed knowledge of the MHA, HAMP/HOPE, NACA along with other out-reach and government mediation programs.
  • Communicated with administrators, teachers, other state agencies, supply vendors for ongoing operations.
  • File average of 7 case notes per week documenting client's progress for each shift.
  • Analyzed error trends and worked to find a resolution, including agent coaching if needed.
  • Established strong relationships with all customers and departments to gain support and achieve results.
  • Served as a Rifle Coach and a Combat Marksmanship Trainer on various rifle ranges.
  • Filed documents, used telephone, operated photocopiers, scanner and fax machines.
  • Directed the installation of improved work methods and procedures to achieve agency objectives.
  • Prepare and analyze each small business loan application for a credit decision.
  • Greet customers and ascertain what each customer wants or needs.
  • Achieved all sales goals while providing outstanding customer service.
  • Exceeded the speed and quality goals for each task function

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42. Knowledge Base

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Here's how Knowledge Base is used in Service Support Specialist jobs:
  • Created a FAQs knowledge base which included workarounds and resolutions for common errors encountered when installing proprietary products.
  • Assist with validating information in Knowledge Base and drafting documents for solutions about common issues within the environment.
  • Build and review knowledge base and written how-to documents for internal and external distribution.
  • Create and update knowledge base articles for both internal and external websites.
  • Utilized documentation and problem knowledge base to resolve issues quickly.
  • Contributed to the Knowledge Base on a continuous basis.
  • Create and maintain knowledge base articles for departmental use.
  • Cost savings and rapid deployment of knowledge base.
  • Provide feedback on internal knowledge base.
  • Developed migration methods for automation of collection reports Assisted Knowledge Engineer in evaluating effectiveness of the Knowledge Base content.
  • Created and implemented two 20-page training manuals resulting in operational efficiencies and increasing the knowledge base of team members.

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43. Meal Prep

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Here's how Meal Prep is used in Service Support Specialist jobs:
  • Provided direct service to individuals including assisting in maintaining a clean, safe living environment, meal preparation, administered medication.
  • Assisted clients with daily living skills, meal preparation, medications, community outings, housekeeping, and transports.

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44. Direct Services

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Here's how Direct Services is used in Service Support Specialist jobs:
  • Provide direct services and supports to individuals served.
  • Provide direct services and support.

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45. Telephone Calls

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Here's how Telephone Calls is used in Service Support Specialist jobs:
  • Complete administrative tasks, such as entering orders into computer, answering telephone calls, or maintaining medical or facility information.
  • Schedule meetings, maintain knowledge of pending conferences, appointments, briefings, telephone calls, and remind chair of commitments.
  • Receive telephone calls and route calls to the correct department after determining the nature of the call.
  • Answered incoming telephone calls and worked at the front desk to resolve account issues and accept payments.
  • Screen faxes and telephone calls for clients and forwards information to appropriate person or department.
  • Managed inbound and outbound telephone calls and emails in a timely and professional manner.
  • Answer telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Responded to telephone calls from the clients or creditors.
  • Answer telephone calls.Greet, direct and assist customer to their appropriate individual needs.

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46. Company Policies

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Here's how Company Policies is used in Service Support Specialist jobs:
  • Adhered to company policies and procedures in accordance departmental goals and external regulatory affairs.
  • Corrected errors and prepared documents for servicing according to company policies.
  • Executed the requirements of loan products and ensured all products met company policies.
  • Applied acquired job skills and company policies and procedures to complete standard tasks.
  • Provided company policies and procedures to bankers in an effective and efficient manner.
  • Create positive outcomes while adhering to company policies and procedures as appropriate.
  • Trained new hires on products, company policies and call center procedures.
  • Advised Wells Fargo employees in terms of company policies and procedures.
  • Maintained files according to company policies and procedures.

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47. Customer Information

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Here's how Customer Information is used in Service Support Specialist jobs:
  • Updated and notated customer information within the operating system.
  • Monitor and ensure a high level of confidentiality and discretion regarding the tasks completed as well as customer information.
  • Documented customer information, set appointments, and answered questions consistent with dealerships' policy.
  • Served as the primary point of contact for customer information on training courses.
  • Input, correct, organize and prioritize customer information when necessary.

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48. Fedex

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Here's how Fedex is used in Service Support Specialist jobs:
  • Created manifest for proper delivery of ECR to card holders using various couriers such as DHL, FEDEX, WORLD.
  • Handled binding for various print projects and executed project shipping using FedEx, UPS, DHL and couriers.
  • Ship domestically via UPS worldwide and FedEx online, as needed.
  • Log and FedEx subordination agreements to title companies to be recorded.
  • Sorted all UPS/FEDEX packages and set up all preparations for shipment.
  • Assisted HSS2's (Processors) with mailing via FedEx NOI's and NOA's.
  • Back up mail services via FedEx UPS and USPS.
  • Log and FedEx trailing docs, automatic pay plan applications, cancelled files and credit card applications.
  • Receive and process all incoming & outgoing mail, Fedex, UPS, and all vendors/ departments.
  • Fufilled the role of executive assistant to Fedex Corporation's senior management And officer related management staff.

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49. CPR

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Here's how CPR is used in Service Support Specialist jobs:
  • Received the following training: Blood Born Pathogens, CPR, First Aid, Cultural Competence, Behavior Modification, Medications/Seizures.
  • Have current CPR/First Aid certifications and monitor safety of clients' residences.
  • Respond to medical emergencies, including first aid and CPR.
  • Attended CPR/First aid, Defensive Driving, NAPPI, Medication, and Trauma Trainings as required.
  • Core A and B certified) / CPR certified
  • Transported patients to appointments as needed Accomplishments CPR Certified

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50. Ensure Accuracy

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Here's how Ensure Accuracy is used in Service Support Specialist jobs:
  • Reviewed and edited loan agreements to ensure accuracy.
  • Obtained Contract Clearances and manage the contract property database to ensure accuracy and compliance under the current contract award.
  • Proofread purchase requisitions to ensure accuracy of account coding, item numbers, vendors and pricing.
  • Maintained service provider records to ensure accuracy, within ServiceBench and the ILM.
  • Assisted with projects to ensure accuracy in the Service Support field.
  • Worked with cross-functional partners to ensure accuracy and timeley completion.

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Service Support Specialist Jobs

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20 Most Common Skills For A Service Support Specialist

Customer Service

25.8%

Technical Support

9.2%

Loan Portfolio

8.9%

Email

7.3%

Phone Calls

6.5%

Data Entry

6.2%

Online

4.8%

Support Services

4.4%

Troubleshoot

3.9%

Office Supplies

2.5%

Setup

2.5%

Special Projects

2.5%

Independent Living

2.3%

Internal Departments

2.3%

Credit Card Transactions

2.2%

High Volume

1.8%

Developmental Disabilities

1.8%

Computer System

1.8%

Logistics

1.7%

External Customers

1.7%
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Typical Skill-Sets Required For A Service Support Specialist

Rank Skill
1 Customer Service 19.4%
2 Technical Support 6.9%
3 Loan Portfolio 6.7%
4 Email 5.5%
5 Phone Calls 4.9%
6 Data Entry 4.7%
7 Online 3.6%
8 Support Services 3.3%
9 Troubleshoot 2.9%
10 Office Supplies 1.9%
11 Setup 1.9%
12 Special Projects 1.9%
13 Independent Living 1.7%
14 Internal Departments 1.7%
15 Credit Card Transactions 1.6%
16 High Volume 1.4%
17 Developmental Disabilities 1.4%
18 Computer System 1.4%
19 Logistics 1.3%
20 External Customers 1.3%
21 Powerpoint 1.1%
22 Loan Applications 1.1%
23 Active Directory 1.1%
24 FHA 1.1%
25 Outbound Calls 1.0%
26 Service Calls 1.0%
27 Medicaid 1.0%
28 Customer Accounts 1.0%
29 Personal Care 0.9%
30 Management System 0.9%
31 CRM 0.9%
32 Ensure Compliance 0.8%
33 Sharepoint 0.8%
34 Customer Calls 0.8%
35 Customer Complaints 0.8%
36 Monthly Reports 0.8%
37 Problem Resolution 0.8%
38 Technical Assistance 0.8%
39 Medical Records 0.8%
40 Insurance Companies 0.7%
41 ACH 0.7%
42 Knowledge Base 0.7%
43 Meal Prep 0.7%
44 Direct Services 0.7%
45 Telephone Calls 0.6%
46 Company Policies 0.6%
47 Customer Information 0.6%
48 Fedex 0.6%
49 CPR 0.6%
50 Ensure Accuracy 0.6%
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