Some of the skills we found on service support specialist resumes included "customer service," "support services," and "social work." We have detailed the most important service support specialist responsibilities below.
What Does a Service Support Specialist Do?
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Service Support Specialist Responsibilities
Here are examples of responsibilities from real service support specialist resumes representing typical tasks they are likely to perform in their roles.
- Assist underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.
- Provide underwriting support, including printing endorsements and processing renewal policies and researching information when need.
- Work with modifications, conventional and FHA loans.
- Update QAS system with current information pertaining to loan files.
- Make underwriting decisions base on Flagstar, FNMA and FHLMC guidelines.
- Conduct routine reviews of DOD policies to ensure program compliance with statutory requirements.
- Assist with trade shows and event planning, create and update PowerPoint presentation files.
- Serve as SME and promote knowledge sharing with less experience technicians and helpdesk staff.
- Facilitate meeetings with account teams on updates of roles and reponsibilities of the CSS model.
- Research and analyze completed data entry in QAS from credit documents include in the loan file.
- Monitor merchant daily card and ACH processing volume.- Determine if that merchant requires further review to mitigate risk.
- Provide support for collection, analysis, storage, retrieval and dissemination of DoD known criminal intelligence data.
- Assist brokers and lenders with data entry for residential, commercial and governmental loans including FHA and VA loans.
- Trouble shooting and repair of new, and existing Linux, HP-UX, and RedHat servers, including patching.
- Record material transfers, storage and other movements on PCs, CRTs, or paper, ensuring accuracy of information.
Need A Perfect Service Support Specialist Resume?
Our AI resume builder helps you write a compelling and relevant resume for the jobs you want.
Service Support Specialist Skills and Personality Traits
We calculated that 20% of Service Support Specialists are proficient in Customer Service, Support Services, and Social Work. They’re also known for soft skills such as Speaking skills, Writing skills, and Customer-service skills.
We break down the percentage of Service Support Specialists that have these skills listed on their resume here:
- Customer Service, 20%
Provided exceptional customer service which included assisting and implementing a total wireless communication solution which correlated to each customer s requirements.
- Support Services, 13%
Provide a variety of technical support services to provision security permissions for North America and Canada.
- Social Work, 7%
Facilitated communication among social workers, program manager, and call operators to ensure accurate and up-to-date reporting.
- Patients, 5%
Supported needs of both patients and providers, coordinating with other schedulers and collectively ensuring customer satisfaction.
- Data Entry, 5%
Complete extensive data entry of all call information into company computer system to maintain effective records and ensure optimal efforts.
- Windows, 4%
Manage network security access protocols for end users via Microsoft Windows Server software and other applications.
The three companies that hire the most prestigious service support specialists are:
- Ricoh27 Service Support Specialists Jobs
- BNY Mellon23 Service Support Specialists Jobs
- Tyler Technologies15 Service Support Specialists Jobs
Choose From 10+ Customizable Service Support Specialist Resume templates
Build a professional Service Support Specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Service Support Specialist resume.
What Administrative Technical Supports Do
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
In this section, we compare the average service support specialist annual salary with that of an administrative technical support. Typically, administrative technical supports earn a $3,215 higher salary than service support specialists earn annually.
Even though service support specialists and administrative technical supports have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, data entry, and technical support in the day-to-day roles.
These skill sets are where the common ground ends though. A service support specialist responsibility is more likely to require skills like "support services," "social work," "patients," and "windows." Whereas a administrative technical support requires skills like "desk support," "email accounts," "network printers," and "sql server." Just by understanding these different skills you can see how different these careers are.
The education levels that administrative technical supports earn is a bit different than that of service support specialists. In particular, administrative technical supports are 0.6% more likely to graduate with a Master's Degree than a service support specialist. Additionally, they're 0.1% more likely to earn a Doctoral Degree.
What Are The Duties Of a Support?
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
Now we're going to look at the support profession. On average, supports earn a $7,311 lower salary than service support specialists a year.
A similarity between the two careers of service support specialists and supports are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "patients," and "data entry. "
But both careers also use different skills, according to real service support specialist resumes. While service support specialist responsibilities can utilize skills like "support services," "social work," "windows," and "technical support," some supports use skills like "cash management," "inventory control," "ladders," and "basic math."
Supports may earn a lower salary than service support specialists, but supports earn the most pay in the professional industry with an average salary of $50,563. On the other side of things, service support specialists receive higher paychecks in the technology industry where they earn an average of $54,561.
On the topic of education, supports earn similar levels of education than service support specialists. In general, they're 0.8% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.
How a Support Representative Compares
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
The third profession we take a look at is support representative. On an average scale, these workers bring in lower salaries than service support specialists. In fact, they make a $10,166 lower salary per year.
Using service support specialists and support representatives resumes, we found that both professions have similar skills such as "customer service," "patients," and "data entry," but the other skills required are very different.
Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from service support specialist resumes include skills like "support services," "social work," "windows," and "credit card," whereas a support representative might be skilled in "strong problem-solving," "strong customer service," "hipaa," and "technical support troubleshooting. "
Additionally, support representatives earn a higher salary in the technology industry compared to other industries. In this industry, they receive an average salary of $35,685. Additionally, service support specialists earn an average salary of $54,561 in the technology industry.
Support representatives are known to earn similar educational levels when compared to service support specialists. Additionally, they're 1.8% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.
Description Of a Support Agent
As the name entails, the job of a customer support agent is to provide excellent support and assistance to both new and existing customers. You will provide customers with information on products or services, oversee and resolve customer complaints, cancellations, errors, and other issues, assist in maintaining customer satisfaction and retention. Additionally, a customer support agent is responsible for encouraging customers to purchase a product or service and educating them about the product. You are also expected to accurately process emails and fax communications with customers.
The fourth career we look at typically earns lower pay than service support specialists. On average, support agents earn a difference of $7,493 lower per year.
While both service support specialists and support agents complete day-to-day tasks using similar skills like customer service, data entry, and technical support, the two careers also vary in other skills.
While some skills are shared by these professions, there are some differences to note. "support services," "social work," "patients," and "windows" are skills that have shown up on service support specialists resumes. Additionally, support agent uses skills like reservations, excellent time management, basic math, and telemarketing on their resumes.
Support agents earn a higher salary in the technology industry with an average of $41,689. Whereas, service support specialists earn the highest salary in the technology industry.
In general, support agents reach similar levels of education when compared to service support specialists resumes. Support agents are 2.4% less likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.
Types Of Service Support Specialist
Support
Average Salary: $36,227
Bachelor's Degree
Available Jobs: 13,935
How To Become a Support
Support Representative
Average Salary: $33,372
Bachelor's Degree
Available Jobs: 11,961
How To Become a Support Representative
Support Agent
Average Salary: $36,045
Bachelor's Degree
Available Jobs: 4,806
How To Become a Support Agent
Administrative Technical Support
Average Salary: $46,753
Bachelor's Degree
Available Jobs: 2,549