How To Become A Service Team Member: What It Is and Career Path

What is a service team member and how to become one

Updated January 8, 2025

4 min read

A service team member works in a customer-facing role, providing assistance to customers before, during, and after their interactions. They may work in industries such as retail, hospitality, or healthcare. Their primary responsibilities include answering customer inquiries, resolving complaints, providing product information, and ensuring customer satisfaction. They possess strong communication skills, empathy, and the ability to remain calm under pressure. A service team member aims to create a positive experience and build relationships with customers.

ScoreService Team MemberUS Average

Salary

2.1

Avg. Salary $27,393

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.72%

Asian 6.96%

Black or African American 11.17%

Hispanic or Latino 20.21%

Unknown 5.36%

White 55.59%

Gender

female 60.55%

male 39.45%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a service team member?

Pros

Opportunities to interact with new people every day
Opportunities for tips and bonuses
Potential for flexible scheduling
Opportunities for advancement within the company
Seeing immediate results of your work

Cons

Physical demands of standing or walking for extended periods of time
Potential for long hours and erratic schedules
Low pay or reliance on tips for income
Pressure to meet sales goals or quotas
Working holidays and weekends

Key steps to become a service team member

Explore service team member education requirements

Most common service team member degrees

Bachelor's

48.5 %

High School Diploma

21.9 %

Associate

19.4 %

Start to develop specific service team member skills

Skills	Percentages
Customer Service	18.17%
Work Ethic	9.13%
Basic Math	9.11%
Good Communication	7.11%
Cash Handling	6.70%

Complete relevant service team member training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service team members learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service team member based on U.S. Bureau of Labor Statistics data and data from real service team member resumes.

Research service team member duties and responsibilities

Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Coordinate VIP service requests for hotel stays.
Enroll guests into the Marriott rewards program.

Prepare your service team member resume

When your background is strong enough, you can start writing your service team member resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service team member resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service team member resume templates

Build a professional service team member resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service team member resume.