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Working As a Service Team Member

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does A Service Team Member Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Team Member

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Team Member Career Paths

Service Team Member
Support Team Member Specialist Team Leader
Operations Manager
7 Yearsyrs
Support Team Member Specialist Consultant
Account Manager
5 Yearsyrs
Support Team Member Specialist Account Executive
Sales Manager
5 Yearsyrs
Manufacturing Team Member Delivery Driver Foreman
General Manager
6 Yearsyrs
Manufacturing Team Member Driver Field Service Technician
Service Manager
6 Yearsyrs
Manufacturing Team Member Driver Account Executive
Territory Manager
7 Yearsyrs
Barista Teacher Consultant
Business Manager
6 Yearsyrs
Barista Substitute Teacher Account Executive
District Sales Manager
7 Yearsyrs
Barista Technician Team Leader
Senior Team Lead
5 Yearsyrs
Teller Accountant Manager
District Manager
7 Yearsyrs
Teller Accountant Owner
Co-Owner
6 Yearsyrs
Teller Accountant Assistant Manager
Center Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Site Manager
7 Yearsyrs
Certified Nursing Assistant Consultant Account Manager
Senior Account Manager
7 Yearsyrs
Security Officer Officer Store Manager
Sales Account Manager
6 Yearsyrs
Security Officer Officer Account Manager
Relationship Manager
6 Yearsyrs
Security Officer Technician Shop Foreman
Assistant Service Manager
5 Yearsyrs
Home Health Aid Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Service Representative Collections Specialist Customer Service Team Lead
Team Service Leader
5 Yearsyrs
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Average Length of Employment
Sales Team Member 1.5 years
Top Careers Before Service Team Member
Cashier 18.1%
Internship 8.6%
Volunteer 5.9%
Server 4.5%
Assistant 2.4%
Hostess 2.3%
Barista 2.2%
Waitress 1.9%
Supervisor 1.9%
Top Careers After Service Team Member
Cashier 13.4%
Internship 6.7%
Server 4.6%
Volunteer 3.3%
Barista 2.9%
Teller 2.7%
Assistant 2.2%
Manager 2.1%

Do you work as a Service Team Member?

Average Yearly Salary
$27,000
Show Salaries
$14,000
Min 10%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$52,000
Max 90%
Best Paying Company
Meijer
Highest Paying City
New York, NY
Highest Paying State
New Jersey
Avg Experience Level
1.9 years
How much does a Service Team Member make at top companies?
The national average salary for a Service Team Member in the United States is $27,119 per year or $13 per hour. Those in the bottom 10 percent make under $14,000 a year, and the top 10 percent make over $52,000.

Top Skills for A Service Team Member

  1. Customer Service
  2. Guest Satisfaction
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Provided a high level of customer service including cashier operations, assisting customers in locating items and making recommendations.
  • Provided excellent customer service and guest satisfaction in a fast-paced high sales environment.
  • Worked in various areas of the store such as guest service, electronics, soft lines, sales floor and cashiering.
  • Assist supervisors in controlling customer flow and backed up lines; help to reduce waiting time for customers.
  • Maintained a safe work environment during food preparation and kitchen interaction.

Rank:

Average Salary:

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Top 10 Best States for Service Team Members

  1. New Jersey
  2. Delaware
  3. West Virginia
  4. Pennsylvania
  5. New York
  6. Rhode Island
  7. Ohio
  8. Maryland
  9. Connecticut
  10. Michigan
  • (1,986 jobs)
  • (245 jobs)
  • (372 jobs)
  • (2,614 jobs)
  • (2,738 jobs)
  • (190 jobs)
  • (3,333 jobs)
  • (1,235 jobs)
  • (597 jobs)
  • (2,073 jobs)

Service Team Member Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 8,842 Service Team Member resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Team Member Resume

View Resume Examples

Service Team Member Demographics

Gender

Female

53.4%

Male

33.6%

Unknown

12.9%
Ethnicity

White

61.6%

Hispanic or Latino

16.8%

Black or African American

11.4%

Asian

6.7%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

61.2%

French

11.0%

German

4.6%

Japanese

4.6%

Russian

2.0%

Portuguese

2.0%

Italian

1.7%

Chinese

1.7%

Arabic

1.7%

Vietnamese

1.4%

Hindi

1.2%

Mandarin

1.2%

Korean

1.2%

Urdu

0.9%

Swedish

0.6%

Cherokee

0.6%

Hmong

0.6%

Cantonese

0.6%

Greek

0.6%

Tagalog

0.6%
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Service Team Member Education

Schools

University of Phoenix

13.2%

University of Central Florida

6.3%

Arizona State University

6.1%

Northern Virginia Community College

5.9%

Georgia State University

5.7%

Michigan State University

4.9%

University of North Carolina at Greensboro

4.7%

Florida Atlantic University

4.5%

Ashford University

4.5%

Montgomery College

4.3%

San Jose State University

4.3%

Pennsylvania State University

4.3%

Prince George's Community College

4.1%

Ohio State University

4.1%

University of Minnesota - Twin Cities

3.9%

Colorado State University

3.9%

Temple University

3.7%

Strayer University

3.7%

Liberty University

3.7%

Wayne State University

3.7%
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Majors

Business

22.3%

Psychology

9.2%

Criminal Justice

6.7%

Communication

6.5%

Nursing

5.1%

General Studies

4.8%

Accounting

4.5%

Medical Assisting Services

4.2%

Health Care Administration

4.0%

Biology

3.8%

English

3.5%

Liberal Arts

3.5%

Marketing

3.4%

Kinesiology

2.9%

Computer Science

2.9%

Management

2.8%

Sociology

2.7%

Political Science

2.7%

Education

2.4%

History

2.4%
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Degrees

Bachelors

45.9%

Other

26.5%

Associate

14.1%

Masters

6.9%

Certificate

3.9%

Diploma

1.6%

Doctorate

0.7%

License

0.4%
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Internship
Temporary

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Updated May 19, 2020