FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Service Team Member

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Service Team Member

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Service Team Member Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Service Team Member

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Service Team Member jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Service Team Member Career Paths

Service Team Member
Support Team Member Security Officer
Account Manager
5 Yearsyrs
Package Handler Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Shift Leader Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Human Resources Coordinator Specialist Operations Manager
Business Manager
7 Yearsyrs
Security Officer Account Manager Billing Specialist
Business Office Manager
8 Yearsyrs
Sales Team Member Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Package Handler Operations Manager General Manager
Center Manager
6 Yearsyrs
Shift Leader General Manager Account Executive
District Sales Manager
7 Yearsyrs
Manufacturing Team Member Delivery Driver Service Technician
General Manager
7 Yearsyrs
Security Officer Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Delivery Driver Service Technician Service Manager
Office Manager
5 Yearsyrs
Home Health Aid Technician Production Supervisor
Quality Assurance Manager
9 Yearsyrs
Support Team Member Specialist Account Manager
Sales Manager
5 Yearsyrs
Sales Team Member Home Health Aid Customer Care Representative
Senior Representative
5 Yearsyrs
Medical Assistant Service Technician Service Supervisor
Service Lead
5 Yearsyrs
Manufacturing Team Member Security Officer Technician
Service Manager
7 Yearsyrs
Home Health Aid Delivery Driver Service Technician
Service Supervisor
6 Yearsyrs
Human Resources Coordinator Recruiter Operations Manager
Site Manager
7 Yearsyrs
Guest Services Team Leader Senior Team Lead Operations Manager
Territory Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
Show More

Average Length of Employment
Service Associate 2.1 years
Service Cashier 1.9 years
Customer Associate 1.8 years
Cashier 1.6 years
Sales Team Member 1.5 years
Top Employers Before
Cashier 14.3%
Internship 9.6%
Volunteer 6.2%
Server 4.8%
Hostess 2.8%
Barista 2.6%
Supervisor 2.0%
Top Employers After
Cashier 8.6%
Internship 8.0%
Server 4.3%
Volunteer 3.1%
Teller 2.8%
Manager 2.7%
Supervisor 2.3%
Specialist 2.3%

Service Team Member Demographics

Gender

Female

60.4%

Male

37.4%

Unknown

2.2%
Ethnicity

White

78.6%

Hispanic or Latino

12.5%

Asian

6.9%

Unknown

1.5%

Black or African American

0.6%
Show More
Languages Spoken

Spanish

55.7%

French

14.2%

German

5.7%

Japanese

5.7%

Italian

2.4%

Arabic

2.4%

Vietnamese

1.4%

Russian

1.4%

Portuguese

1.4%

Chinese

1.4%

Hindi

1.4%

Swedish

0.9%

Cherokee

0.9%

Mandarin

0.9%

Hmong

0.9%

Greek

0.9%

Urdu

0.9%

Cheyenne

0.5%

Korean

0.5%

Wolof

0.5%
Show More

Service Team Member Education

Schools

University of Phoenix

9.8%

Arizona State University

6.1%

Northern Virginia Community College

6.1%

University of Central Florida

5.7%

Michigan State University

5.3%

Georgia State University

5.3%

Palm Beach State College

5.3%

Liberty University

5.3%

Ashford University

4.9%

Wayne State University

4.5%

Montgomery College

4.5%

San Jose State University

4.5%

University of Wisconsin - Milwaukee

4.5%

University of Massachusetts Amherst

4.5%

Kaplan University

4.5%

University of North Carolina at Greensboro

4.1%

Georgia Perimeter College

4.1%

University of Houston

4.1%

University of North Texas

3.7%

Middle Tennessee State University

3.7%
Show More
Majors

Business

22.4%

Psychology

10.6%

Communication

7.1%

Criminal Justice

6.1%

Accounting

5.0%

Marketing

4.7%

General Studies

4.3%

Nursing

4.3%

English

3.8%

Biology

3.7%

Health Care Administration

3.5%

Liberal Arts

3.2%

Management

2.9%

Political Science

2.9%

Medical Assisting Services

2.9%

Computer Science

2.7%

Sociology

2.5%

Kinesiology

2.5%

Human Resources Management

2.4%

Finance

2.3%
Show More
Degrees

Bachelors

47.1%

Other

26.5%

Associate

13.2%

Masters

7.5%

Certificate

3.7%

Diploma

0.9%

Doctorate

0.7%

License

0.3%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Service Team Member

CustomerServiceSkillsFoodSafetySalesFloorFrontEndGuestServiceDeskPhoneCallsCustomerSatisfactionSalesTransactionsCustomerComplaintsProductKnowledgeFoodServicePOSFoodPreparationProcessReturnsCommunicationSkillsPhotoLabCustomerOrdersDataEntryCustomerQuestionsElectronicFundsTransfers

Show More

Top Service Team Member Skills

  1. Customer Service Skills
  2. Food Safety
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service skills in a high volume environment.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Worked in various areas of the store such as guest service, electronics, soft lines, sales floor and cashiering.
  • Worked in the front end of the store, including cashier, service desk, and photo desk.
  • Performed cashier responsibilities as well as special transactions at the guest service desk.

Top Service Team Member Employers

Service Team Member Videos

A Day in the Life - Working at Chipotle

Law Enforcement Jobs : How to Become a SWAT Member

SWAT team member, Career Video from drkit.org

×