Service team members are employed in customer-facing industries, including financial, healthcare, and food sectors, where they provide customer service. They help the organization reach its goals and objectives. Likewise, they help generate more revenues. They follow the organization's protocols and maintain the highest customer satisfaction. Furthermore, they attend to customer's inquiries accurately. They keep records of these inquiries, complaints, and transactions for future reference. Also, they ensure that necessary changes are effected upon complaints. Additionally, they review all claims made by customers to determine their validity and act accordingly.
The minimum educational requirement for this position is a high school diploma or its equivalent. Applicants must possess communication, attention to detail, listening, customer service, computer, and interpersonal skills. You must have prior work experience in a similar role. Service team members earn an average gross salary of $23,616 or $11.35 per hour. This ranges from $15,000 to $35,000.