Service team members are employed in customer-facing industries, including financial, healthcare, and food sectors, where they provide customer service. They help the organization reach its goals and objectives. Likewise, they help generate more revenues. They follow the organization's protocols and maintain the highest customer satisfaction. Furthermore, they attend to customer's inquiries accurately. They keep records of these inquiries, complaints, and transactions for future reference. Also, they ensure that necessary changes are effected upon complaints. Additionally, they review all claims made by customers to determine their validity and act accordingly.
The minimum educational requirement for this position is a high school diploma or its equivalent. Applicants must possess communication, attention to detail, listening, customer service, computer, and interpersonal skills. You must have prior work experience in a similar role. Service team members earn an average gross salary of $23,616 or $11.35 per hour. This ranges from $15,000 to $35,000.
What is a Service Team Member?
What Does a Service Team Member Do
There are certain skills that many service team members have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
How To Become a Service Team Member
If you're interested in becoming a service team member, one of the first things to consider is how much education you need. We've determined that 48.5% of service team members have a bachelor's degree. In terms of higher education levels, we found that 3.9% of service team members have master's degrees. Even though most service team members have a college degree, it's possible to become one with only a high school degree or GED.
Service Team Member Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a service team member can determine their career goals through the career progression. For example, they could start out with a role such as support team member, progress to a title such as specialist and then eventually end up with the title operations manager.
Average Salary for a Service Team Member
What Am I Worth?
Roles and Types of Service Team Member
The role of a service team member includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general service team member responsibilities:
- Maximize sales potential and customer retention through outstanding customer service including: greeting customers as they enter the store, circulating throughout the parking lot / garage
- We are looking for applicants who exhibit the following qualities: consistency
- Processing loans, extensions, and sales coming to jointly satisfactory terms regarding items to be pawned handling local store marketing performing opening
There are several types of service team member, including:
Manufacturing Team Member
Role:
Manufacturing Team Members work in assembly lines at factories or high-volume production sites. Their duties may vary, depending on the industry they work in. Usually, they operate automated equipment and feed materials into machines, fabricate parts, or assemble products, and package and prepare items for shipping or storage. Or, perhaps, their only task is checking the quality of the products.
In any case, their responsibility is to set up and maintain tools and keep their working area clean, and to make sure their environment complies with safety measures.
Before starting the job, you will probably be trained in the specific area of production you apply for, and will take part in continuous process improvement. Having good manual skills really helps, and you will need to be a team player, of course. You will be expected to follow the rules and not shy away from enduring highly repetitive and sometimes physically demanding work.
- Average Salary: $31,008
- Degree: Bachelor's Degree
Support Team Member
Role:
Team members are great to have around. But support team members are even better. They answer all of your questions. They listen to your complaints. And they're always receptive and understanding. Of course, that only truly applies if you're a customer.
See, a support team member provides customer support for a product or service. If a customer can't figure out how to turn on their computer, a support team member will be there. Of course, the customer complaints are never what you want to hear, but support team members learn to be understanding and look for a solution to the problem. That's why it's important to have some customer service experience.
As a support team member, there are good odds that you're a social person. Having to talk to customers all day will definitely make you one, if you're not already. Aside from being social, you'll also be incredibly helpful. One thing is for sure. Your friends will always turn to you for advice.
- Average Salary: $29,399
- Degree: Bachelor's Degree
Member Service Representative
Role:
In any organization that provides services for members, such as a bank, an insurance agency, or an association, there is a member service representative to respond to requests and complaints, provide information about products and membership policies, and process orders.
The position pretty much functions like a customer service representative job, except the customer, in this case, is not just any Joe, but a member. Tread lightly.
The number of customer service positions is skyrocketing at the speed of lightning, with a predicted increase of 10% by 2024. That is a lot, more than the average increase for all occupations put together. So grab your seat and buckle up for the ride.
- Average Salary: $31,395
- Degree: Bachelor's Degree
States With The Most Service Team Member Jobs
Mouse over a state to see the number of active service team member jobs in each state. The darker areas on the map show where service team members earn the highest salaries across all 50 states.
Number Of Service Team Member Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 8,824 | $32,394 |
| 2 | Texas | 6,462 | $24,077 |
| 3 | Florida | 5,956 | $22,096 |
| 4 | New York | 5,006 | $32,828 |
| 5 | Pennsylvania | 4,814 | $27,335 |
| 6 | Ohio | 4,484 | $26,081 |
| 7 | Illinois | 4,474 | $26,954 |
| 8 | New Jersey | 3,425 | $30,281 |
| 9 | Massachusetts | 3,368 | $36,008 |
| 10 | North Carolina | 3,284 | $24,063 |
| 11 | Virginia | 3,099 | $22,933 |
| 12 | Georgia | 3,065 | $21,940 |
| 13 | Michigan | 2,930 | $24,690 |
| 14 | Wisconsin | 2,660 | $31,644 |
| 15 | Minnesota | 2,591 | $30,986 |
| 16 | Indiana | 2,322 | $23,796 |
| 17 | Maryland | 2,279 | $28,814 |
| 18 | Washington | 2,029 | $34,036 |
| 19 | Tennessee | 1,963 | $24,508 |
| 20 | Arizona | 1,955 | $28,146 |
| 21 | Colorado | 1,926 | $29,179 |
| 22 | Missouri | 1,791 | $27,897 |
| 23 | Kentucky | 1,472 | $21,513 |
| 24 | South Carolina | 1,392 | $21,353 |
| 25 | Iowa | 1,371 | $24,543 |
| 26 | Connecticut | 1,341 | $32,580 |
| 27 | Alabama | 1,338 | $21,293 |
| 28 | Utah | 1,297 | $25,839 |
| 29 | Louisiana | 1,283 | $20,720 |
| 30 | Oregon | 1,196 | $31,264 |
| 31 | Oklahoma | 998 | $28,162 |
| 32 | Kansas | 990 | $23,242 |
| 33 | Arkansas | 785 | $23,380 |
| 34 | Nevada | 756 | $28,576 |
| 35 | Mississippi | 740 | $23,260 |
| 36 | New Hampshire | 603 | $29,888 |
| 37 | Maine | 580 | $24,500 |
| 38 | West Virginia | 527 | $22,882 |
| 39 | Idaho | 520 | $20,766 |
| 40 | Nebraska | 501 | $23,264 |
| 41 | Delaware | 490 | $26,857 |
| 42 | New Mexico | 486 | $20,498 |
| 43 | Rhode Island | 468 | $27,345 |
| 44 | Montana | 285 | $28,460 |
| 45 | North Dakota | 282 | $25,944 |
| 46 | Vermont | 272 | $32,087 |
| 47 | Hawaii | 251 | $26,681 |
| 48 | Wyoming | 215 | $30,378 |
| 49 | South Dakota | 212 | $21,994 |
| 50 | Alaska | 197 | $30,452 |
Top Skills For a Service Team Member
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.2% of service team members listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.
Choose From 10+ Customizable Service Team Member Resume templates
Zippia allows you to choose from different easy-to-use Service Team Member templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Team Member resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Service Team Member diversity
Service Team Member Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among service team members, 60.6% of them are women, while 39.4% are men.
- The most common race/ethnicity among service team members is White, which makes up 55.6% of all service team members.
- The most common foreign language among service team members is Spanish at 61.2%.
Online Courses For Service Team Member That You May Like
1. Satisfaction Guaranteed: Develop Customer Loyalty Online
You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll also explore specific tools to develop and maintain client relationships. At the end of the course you’ll work through a scenario that demonstrates your ability to deliver a successful e-commerce strategy. Finally, you’ll wrap up the course by...
2. Customer Analytics
Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive...
3. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
Best States For a Service Team Member
Some places are better than others when it comes to starting a career as a service team member. The best states for people in this position are Massachusetts, Washington, New York, and Connecticut. Service team members make the most in Massachusetts with an average salary of $36,008. Whereas in Washington and New York, they would average $34,036 and $32,828, respectively. While service team members would only make an average of $32,580 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Wisconsin
$31,644
Avg. Salary
2. Massachusetts
$36,008
Avg. Salary
3. Connecticut
$32,580
Avg. Salary
How Do Service Team Members Rate Their Jobs?
Top Service Team Member Employers
Most Common Employers For Service Team Member
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | Target | $33,679 | $16.19 | 1,862 |
| 2 | Whole Foods Market | $31,553 | $15.17 | 854 |
| 3 | BJ's Wholesale Club | $30,974 | $14.89 | 44 |
| 4 | Publix | $30,803 | $14.81 | 33 |
| 5 | Wegmans Food Markets | $30,401 | $14.62 | 63 |
| 6 | Meijer | $29,834 | $14.34 | 72 |
| 7 | Family Dollar | $29,808 | $14.33 | 44 |
| 8 | Walmart | $28,758 | $13.83 | 33 |
| 9 | Toys"R"Us | $26,741 | $12.86 | 153 |
| 10 | Panda Express | $26,195 | $12.59 | 63 |
Service Team Member Videos
