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Become A Service Team Member

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Working As A Service Team Member

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Service Team Member Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Team Member

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Service Team Member?

Service Team Member Jobs

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Service Team Member Career Paths

Service Team Member
Manufacturing Team Member Security Officer
Account Manager
5 Yearsyrs
Medical Assistant Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Package Handler Technician Operations Manager
Business Manager
7 Yearsyrs
Security Officer Operator Office Manager
Business Office Manager
8 Yearsyrs
Delivery Driver Service Technician General Manager
Center Manager
6 Yearsyrs
Home Health Aid Technician Account Manager
Client Services Manager
7 Yearsyrs
Shift Leader Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Home Health Aid Specialist Account Manager
District Sales Manager
7 Yearsyrs
Specialist Analyst Finance Analyst
Finance Manager
7 Yearsyrs
Manufacturing Team Member Delivery Driver Service Technician
General Manager
7 Yearsyrs
Security Officer Service Representative Account Executive
Relationship Manager
6 Yearsyrs
Support Team Member Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Support Team Member Specialist Account Manager
Sales Manager
5 Yearsyrs
Delivery Driver Account Manager Account Executive
Sales/Marketing
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Medical Assistant Service Representative Service Supervisor
Service Lead
5 Yearsyrs
Guest Services Team Leader Senior Team Lead Operations Manager
Site Manager
7 Yearsyrs
Package Handler Operations Manager General Manager
Territory Manager
7 Yearsyrs
Guest Services Team Leader Human Resources Team Leader Recruiter
Training Manager
5 Yearsyrs
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Do you work as a Service Team Member?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.8 years
Top Employers Before
Cashier 14.4%
Internship 9.5%
Volunteer 6.3%
Server 4.6%
Teller 3.4%
Hostess 2.8%
Barista 2.6%
Assistant 2.6%
Secretary 2.2%
Top Employers After
Cashier 9.3%
Internship 7.7%
Teller 4.8%
Server 4.4%
Volunteer 3.5%
Manager 2.6%
Associate 2.4%
Specialist 2.3%
Assistant 2.3%

Do you work as a Service Team Member?

Service Team Member Demographics

Gender

Female

60.4%

Male

37.4%

Unknown

2.2%
Ethnicity

White

61.5%

Hispanic or Latino

17.0%

Black or African American

10.8%

Asian

7.2%

Unknown

3.5%
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Languages Spoken

Spanish

56.2%

French

13.8%

German

5.5%

Japanese

5.5%

Italian

2.3%

Arabic

2.3%

Vietnamese

1.4%

Russian

1.4%

Portuguese

1.4%

Chinese

1.4%

Hindi

1.4%

Swedish

0.9%

Cherokee

0.9%

Mandarin

0.9%

Hmong

0.9%

Korean

0.9%

Greek

0.9%

Urdu

0.9%

Cheyenne

0.5%

Wolof

0.5%
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Service Team Member Education

Schools

University of Phoenix

10.0%

Arizona State University

6.0%

University of Central Florida

6.0%

Northern Virginia Community College

6.0%

Michigan State University

5.2%

Georgia State University

5.2%

Palm Beach State College

5.2%

Liberty University

5.2%

Ashford University

4.8%

Kaplan University

4.8%

Wayne State University

4.4%

San Jose State University

4.4%

University of Wisconsin - Milwaukee

4.4%

University of Massachusetts Amherst

4.4%

University of North Carolina at Greensboro

4.0%

Montgomery College

4.0%

Pennsylvania State University

4.0%

Georgia Perimeter College

4.0%

University of Houston

4.0%

Middle Tennessee State University

3.6%
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Majors

Business

22.6%

Psychology

10.5%

Communication

6.8%

Criminal Justice

6.3%

Accounting

4.9%

Marketing

4.8%

General Studies

4.4%

Nursing

4.3%

Biology

3.8%

English

3.7%

Health Care Administration

3.7%

Liberal Arts

3.2%

Medical Assisting Services

3.1%

Management

2.9%

Computer Science

2.8%

Political Science

2.8%

Sociology

2.6%

Kinesiology

2.4%

Education

2.2%

Finance

2.2%
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Degrees

Bachelors

46.7%

Other

26.5%

Associate

13.4%

Masters

7.6%

Certificate

3.7%

Diploma

0.9%

Doctorate

0.9%

License

0.3%
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How Would You Rate The Salary Of a Service Team Member?

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Top Skills for A Service Team Member

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  1. Customer Service
  2. Food Safety
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service and work quality to agents while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Managed the drink machines, operated kitchen equipment, cleaned the dining area and maintained food safety standards.
  • Pulled merchandise from the backroom and placed it on shelves and sales floor ensuring to keep the merchandise organized and accessible.
  • Handled guest transactions at the front end that included clothing, house-ware, electronics and fresh produce within a precise time.
  • Performed cashier responsibilities as well as special transactions at the guest service desk.

How Would You Rate Working As a Service Team Member?

Are you working as a Service Team Member? Help us rate Service Team Member as a Career.

Top Service Team Member Employers

Jobs From Top Service Team Member Employers

Service Team Member Videos

A Day in the Life - Working at Chipotle

Law Enforcement Jobs : How to Become a SWAT Member

SWAT team member, Career Video from drkit.org

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