Service team members are employed in customer-facing industries, including financial, healthcare, and food sectors, where they provide customer service. They help the organization reach its goals and objectives. Likewise, they help generate more revenues. They follow the organization's protocols and maintain the highest customer satisfaction. Furthermore, they attend to customer's inquiries accurately. They keep records of these inquiries, complaints, and transactions for future reference. Also, they ensure that necessary changes are effected upon complaints. Additionally, they review all claims made by customers to determine their validity and act accordingly.
The minimum educational requirement for this position is a high school diploma or its equivalent. Applicants must possess communication, attention to detail, listening, customer service, computer, and interpersonal skills. You must have prior work experience in a similar role. Service team members earn an average gross salary of $23,616 or $11.35 per hour. This ranges from $15,000 to $35,000.
There is more than meets the eye when it comes to being a Service Team Member. For example, did you know that they make an average of $13.64 an hour? That's $28,373 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Service Team Members have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
If you're interested in becoming a Service Team Member, one of the first things to consider is how much education you need. We've determined that 48.5% of Service Team Members have a bachelor's degree. In terms of higher education levels, we found that 3.9% of Service Team Members have master's degrees. Even though most Service Team Members have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Service Team Member. When we researched the most common majors for a Service Team Member, we found that they most commonly earn Bachelor's Degree degrees or High School Diploma degrees. Other degrees that we often see on Service Team Member resumes include Associate Degree degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Service Team Member. In fact, many Service Team Member jobs require experience in a role such as Cashier. Meanwhile, many Service Team Members also have previous career experience in roles such as Sales Associate or Customer Service Representative.