Service team member demographics and statistics in the US
Service team member demographics research summary. Zippia estimates service team member demographics and statistics in the United States by using a database of 30 million profiles. Our service team member estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service team members after extensive research and analysis:
- There are over 20,876 service team members currently employed in the United States.
- 60.6% of all service team members are women, while 39.4% are men.
- The average service team member age is 40 years old.
- The most common ethnicity of service team members is White (55.6%), followed by Hispanic or Latino (20.2%), Black or African American (11.2%) and Asian (7.0%).
- Service team members are most in-demand in Las Vegas, NV.
- Seattle, WA pays an annual average wage of $34,138, the highest in the US.
- In 2022, women service team members earned 96% of what men earned.
- Wisconsin is the best state for service team members to live.
- Service team members are 55% more likely to work at private companies in comparison to public companies.
On this page
Service team member demographics by:
Service team member gender statistics
60.6% of service team members are women and 39.4% of service team members are men.
- Female, 60.6%
- Male, 39.4%
Service team member gender ratio
| Gender | Percentages |
|---|---|
| Female | 60.6% |
| Male | 39.4% |
Service team member gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$28,988
Female income
$27,890
Service team member gender ratio over time
This data breaks down the percentage of men and women in service team member positions over time. Currently, 60.6% of service team members are female.
Service team member gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 37.60% | 62.40% |
| 2011 | 37.44% | 62.56% |
| 2012 | 39.07% | 60.93% |
| 2013 | 39.55% | 60.45% |
| 2014 | 40.11% | 59.89% |
| 2015 | 39.98% | 60.02% |
| 2016 | 40.59% | 59.41% |
| 2017 | 41.06% | 58.94% |
| 2018 | 39.64% | 60.36% |
| 2019 | 39.17% | 60.83% |
| 2020 | 39.87% | 60.13% |
| 2021 | 39.45% | 60.55% |
Service team member related jobs gender ratio
We compared service team members with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Team Member | 39% | 61% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service team member demographics by race
The most common ethnicity among service team members is White, which makes up 55.6% of all service team members. Comparatively, 20.2% of service team members are Hispanic or Latino and 11.2% of service team members are Black or African American.
- White, 55.6%
- Hispanic or Latino, 20.2%
- Black or African American, 11.2%
- Asian, 7.0%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.6%
Service team member race
| Service team member race | Percentages |
|---|---|
| White | 55.6% |
| Hispanic or Latino | 20.2% |
| Black or African American | 11.2% |
| Asian | 7.0% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.6% |
Service team member race and ethnicity over time
See how service team member racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service team member race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.99% | 11.42% | 6.25% | 16.26% |
| 2011 | 62.71% | 11.71% | 6.39% | 16.13% |
| 2012 | 61.90% | 11.59% | 6.20% | 16.98% |
| 2013 | 62.25% | 11.43% | 6.37% | 16.66% |
| 2014 | 61.63% | 11.37% | 6.68% | 16.84% |
| 2015 | 61.02% | 11.12% | 6.46% | 17.96% |
| 2016 | 60.13% | 11.61% | 6.71% | 17.85% |
| 2017 | 61.04% | 11.02% | 6.67% | 17.68% |
| 2018 | 60.86% | 10.60% | 6.84% | 18.06% |
| 2019 | 60.46% | 10.80% | 6.64% | 18.57% |
| 2020 | 57.90% | 10.20% | 6.79% | 19.18% |
| 2021 | 55.59% | 11.17% | 6.96% | 20.21% |
Service team member wage gap by race
According to our data, asian service team members have the highest average salary compared to other ethnicities. Black or african american service team members have the lowest average salary at $28,656.
| Ethnicity | Salary |
|---|---|
| Unknown | $28,700 |
| White | $29,044 |
| Black or African American | $28,656 |
| Asian | $29,596 |
| Hispanic or Latino | $28,953 |
Average service team member age
See how the average age of service team members varies based on ethnicity and gender.
Male
Female
Service team member age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Service team member age breakdown
The average age of service team members is 40+ years years old, representing 49% of the service team member population.
Service team member age breakdown
| Service Team Member Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Service team member educational attainment
The most common degree for service team members is bachelor's degree, with 49% of service team members earning that degree. The second and third most common degree levels are high school diploma degree at 22% and high school diploma degree at 19%.
- Bachelor's, 49%
- High School Diploma, 22%
- Associate, 19%
- Master's, 4%
- Other Degrees, 6%
Service team members by degree level
| Service team member degree | Percentages |
|---|---|
| Bachelor's | 49% |
| High School Diploma | 22% |
| Associate | 19% |
| Master's | 4% |
| Other Degrees | 6% |
Service team member jobs you might like
Service team member wage gap by degree level
According to the data, service team members with a Master's degree earn more than those without, at $32,465 annually. With a Bachelor's degree, service team members earn a median annual income of $31,095 compared to $28,134 for service team members with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $32,465 |
| High School Diploma or Less | $27,110 |
| Bachelor's Degree | $31,095 |
| Some College/ Associate Degree | $28,134 |
Service team member employment statistics
Most service team members work for a private in the hospitality industry.
Company size where service team members work
Below, you can see the size of companies where service team members work.
Service team member jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 41% |
Service team member jobs by company type
Employees with the service team member job title have their preferences when it comes to working for a company. For instance, most service team members prefer to work at private companies over public companies.
Service team member jobs by sector
| Company type | Percentages |
|---|---|
| Education | 6% |
| Public | 36% |
| Private | 55% |
| Government | 3% |
Service team member jobs by industry
The most common industries for service team members are hospitality, retail and health care.
Service team member industry statistics
| Industry | Percentages |
|---|---|
| Hospitality | 24% |
| Retail | 20% |
| Fortune 500 | 15% |
| Health Care | 6% |
| Education | 5% |
| Manufacturing | 4% |
| Professional | 4% |
| Finance | 4% |
| Media | 3% |
| Government | 3% |
| Non Profits | 3% |
| Technology | 3% |
| Telecommunication | 2% |
| Transportation | 1% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Insurance | 1% |
| Real Estate | 1% |
| Energy | 1% |
Service team member turnover and employment statistics
Service team member unemployment rate over time
The unemployment rate for service team members between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service team member unemployment rate by year
| Year | Service team member unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average service team member tenure
The average service team member stays at their job for 1-2 years, based on the 8,842 service team members resumes in Zippia's database.
Service team member tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 34% |
| 3-4 years | 13% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 5% |
Service team member LGBT ratio compared to similar jobs
Review the percent of service team members that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Will Call Order Clerk | 5.53% | 88,907 |
| Medicaid Specialist | 6.73% | 73,368 |
| Service Team Member | 7.19% | - |
| File Clerk | 8.60% | 66,383 |
| Credit Processor | 8.99% | 11,088 |
| Catalog Library Assistant | 11.16% | 1,068 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Similar service team member jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Will Call Order Clerk | 5.53% | 88,907 |
| Medicaid Specialist | 6.73% | 73,368 |
| File Clerk | 8.60% | 66,383 |
| Credit Processor | 8.99% | 11,088 |
| Catalog Library Assistant | 11.16% | 1,068 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Foreign languages spoken by service team members
The most common foreign language among service team members is Spanish at 61.2%. The second-most popular foreign language spoken is French at 11.0% and German is the third-most popular at 4.6%.
- Spanish, 61.2%
- French, 11.0%
- German, 4.6%
- Japanese, 4.6%
- Portuguese, 2.0%
- Other, 16.6%
Service team member languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.2% |
| French | 11.0% |
| German | 4.6% |
| Japanese | 4.6% |
| Portuguese | 2.0% |
| Other | 16.6% |
