Service team member resume examples for 2025

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Updated March 26, 2025

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Service team member resume

Anna Miller

(750) 555-5727 | amiller@example.com

Charlotte, NC | 28155 S. Elm St. - 72081

Work experience

2020 - Present
Service Team Member, Rite Aid - Charlotte, NC
- Assisted customers with various purchases and services Assisted pharmacist with filling prescriptions while gaining hands-on experience of company policies and procedures
- Replenish sales floor merchandise from stock rooms.
- Worked to meet high standards of Guest Service demands.
- Returned layaway merchandise to stock room and sales floor Organized and arranged sales floor Restocked merchandize into appropriate departments
2018 - 2020
Associate Customer Service Representative, Starting Point for Child Care and Early Education - Charlotte, NC
- Assisted customers with activating their cable and internet services.
- Analyzed Fiscal Responsibility of Customer Accounts.
- Opened new accounts with information received from customers.
- Meet all company and team metrics for call time, after call time, and customer service quality.
- Provided excellent customer service in person and to a high volume of incoming calls.
2017 - 2018
Baby Sitter, Starting Point for Child Care and Early Education - Charlotte, NC
- Provided full-time child care services for one child Provided child's daily physical and emotional needs Maintained a safe and clean environment
- Provide child care services for a variety of family members.
- Managed paperwork for each child cared for.
- Supervised and trained staff and students undertaking child care training programs.

Skills

Child Care
Guest Rooms
Service Desk
Guest Service
Homework Assignments
Company Policies
Nutritious Meals
Stock Shelves
Customer Service
Meal Prep

Education

High School Diploma, (2017 - 2017)
,

Service team member resume

Jordan Wood

(770) 555-4042 | jwood@example.com

Portland, OR | 89911 W. Evergreen Ln. - 38520

Work experience

2020 - Present
Service Team Member, Walmart - Portland, OR
- Monitored flow of customers at the registers and service desk to coordinate assistance from managers when needed.
- Service Desk Associate Responsible for handing returns & exchanges with company's policy.
- Provided extensive guest service to alleviate problems and ensure guest satisfaction.
- Assist customers in finding products on the sales floor.
2019 - 2020
Customer Service Associate/Cashier, Lowe's - Portland, OR
- Greet customers and help assist them when needed.
- Make cash readily available to employees who need to process financial transactions.
- Train new hires on company policies, procedures and systems.
- Manage lawn and garden, lumber and customer service and all front of store employees.
2015 - 2019
Baby Sitter, ACS - Portland, OR
- Delivered in-home child care for infants and toddlers up to four-years-old, which included basic care and teaching.
- Educated/tutored small children, some being mentally challenged.
- Promote children's emotional and social development, understanding of others and selfactualization.Wash toys and play equipment.
- Cared for my newborn infant (four months younger) concurrently.

Skills

Company Policies
Communication
Child Care
Continual Basis
OLD Children
Greeting Customers
Process Transactions
Customer Transactions
Menu Items
Open Communication

Education

High School Diploma, (2015 - 2015)
,

Service team member resume

Roger Powell

(420) 555-1423 | rpowell@example.com

Las Vegas, NV | 17264 N. Maple Ave. - 66796

Work experience

2019 - Present
Service Team Member, Lowe's - Las Vegas, NV
- Assist customers in finding products on the sales floor.
- Credit card applications * Answering and transferring phone calls * Customer checkout * Information service desk
- Decorated sales floor in order form
2014 - 2019
Civilian Service Employee, McDonald's - Las Vegas, NV
- Provided quality customer services and attracted regular customers to the restaurant leading to multiple positive reviews to the headquarters.
- Provided excellent customer service Cashiered and handled money Greeted customers hospitably and made them feel welcome
- Requested and recorded customer orders via drive through and front line with the highest level of customer service.
- Aided in training new cashiers in procedures, customer service and sales techniques.
- Perform excellent customer service and maintain open communication with staff and customers Resolve customer complaints.
2011 - 2014
Courtesy Clerk, Safeway - Pleasanton, CA
- Maintain product knowledge Maintain clean work areas and store.
- Maintain a clean store Friendly service.
- Designed/decorated cakes Answered phones/communicated with customers Maintained sales floor

Skills

Product Knowledge
Company Policies
Store Policies
Customer Retention
Safe Environment
Communication
Federal Laws
Data Entry
Store Cleanliness
Telephone Calls

Education

High School Diploma, (2011 - 2011)
,

Service team member resume

Anthony Clark

(310) 555-6833 | aclark@example.com

Houston, TX | 57507 W. Park St. - 30506

Work experience

2019 - Present
Service Team Member, Lowe's - Houston, TX
- Train new employees to operate cash registers and to manage the return service desk and the customer service desk.
- Weekend shift csa covering lumber.
- Assist customers in finding merchandise, greet customers as they enter store, stocking, clean work place environment.
- Fulfilled role of Guest Services coordinator when needed.
- Comply with all applicable Health and Safety Code.
2015 - 2019
Sales Associate And Customer Service, Walgreen Co - College Station, TX
- Greet Customers upon entrance to the store.
- Provided great customer service, also greeted customers as they were being checked out.
- Managed a staff of seven (7) people for a $2.7-million sales floor.
- Unloaded Freight Cleaned and organize stock room Process all freight off of truck
2015 - 2015
Customer Service Desk (Part-Time), H&R Block - College Station, TX
- Reconcile end-of-day receipts and prepare bank deposits.
- Scheduled appointment, made courtesy calls.. translated for Spanish speaking clients.. contacted clients to ensure company could provide good customer service
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Skills

Windows
Service Desk
Sales Floor
Customer Sales
Communication
Customer Relations
CSR
Accurate Processing
Product Knowledge
Active Directory

Education

Some College Courses, Computer Science (2015 - 2015)
Texas A&M University
College Station,

Service team member resume

Ralph Ramirez

(870) 555-1328 | rramirez@example.com

Indianapolis, IN | 95069 W. First St. - 76883

Work experience

2020 - Present
Service Team Member, Lowe's - Indianapolis, IN
- Required to cover for sales floor associates.
- Resolve customer complaints via phone, email, mail.
- Coordinated and distributed work and break schedules to customer service desk employees.
- Put on the sales floor to help customers in locating and purchasing products for home improvement needs.
- Team player that exceeded estimated sales goals, handling approximately 200 customers and $14,000 daily.
2015 - 2020
Customer Service Desk, Walmart - Chicago, IL
- Used and trained other associates on the use of cash registers and company policies.
- Operated cash registers, greet customers, stocked and organized sales floor.
- Monitored flow of customers at the registers and service desk to coordinate assistance from managers when needed.
- Maintained the appearance of the sales floor and products.
- Handled paychecks and managed bank deposits.
- Promoted to service desk associate and worked in fine jewelry.
2011 - 2015
Customer Service Clerk, Wawa - Philadelphia, PA
- Support and follow all safety and security initiatives, greet customers and provide an enjoyable shopping experience for all customers.
- Cashier and fulfill the CSA role by providing a pleasant customer experience and satisfaction.
- Manage office, equipment and communication systems.

Skills

WIC
Computer System
Internet
Communication
Telephone Calls
Customer Returns
Oil Changes
Product Knowledge
Service Desk
Positive Attitude

Education

High School Diploma, (2011 - 2011)
,

How to write a service team member resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the service team member role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in service team member-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the service team member position.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some service team member interviews.

Here are example skills to include in your “Area of Expertise” on a service team member resume:

Customer Service
Work Ethic
Basic Math
Good Communication
Cash Handling
Cleanliness
Math
Food Service
Food Handling
Guest Service

Taking Inventory
Customer Satisfaction
Front End
Ladders
Cross-Selling
Multitasking
Excellent Guest
Exceptional Guest
Cash Registers
POS

Sanitation Procedures
Food Products
Groceries
Sales Floor
Wine
Team-Oriented Environment
Merchandise Returns
Culinary
PET
Telemarketing

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the service team member position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write service team member experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from service team member resumes:

Work history example #1

Service Team Member

The Home Depot

Achieved a Homer Award for consistently demonstrating behaviors that reflect The Home Depot s values.
Composed signs for promotional sales advertisements.
Completed weekly schedules according to payroll policies.
Received one hundred dollar gift card to Wal-Mart courtesy of Citibank.
Replaced damaged, exposed aggregate concrete control expansion joints at Heating/Refrigeration Plants.

Work history example #2

Support Team Member

Chick-fil-A

Demonstrated daily efficient customer service through effective communication and timely acquisition of materials needed to successfully complete the task.
Worked independently and as a team member while following company safety procedures.
Assumed leadership role within department promoting teamwork while interacting with Meeting Coordinators/ Group contacts in fulfilling needs and special requests.
Participated in the coordination of the Quarterly Enterprise Global Communications Forum bringing the entire leadership team together.
Trained in CPR and first aid in case of emergencies.

Work history example #3

Guest Service Attendant

The Walt Disney Company

Coordinated VIP guest visits resulting in improved customer satisfaction.
Worked front desk, back-office, and PBX/call center at Disney's Port Orleans resort (Riverside and French Quarter).

Work history example #4

Service Team Member

Target

Displayed excellent communication and customer service- Delivered accurate product placement, knowledge & pricing- Maintained an organized & accommodating work environment
Completed credit card applications for customers, and shredded paper applications for security purposes.
Filled in as shift manager (GSA) as needed.
Communicated a positive and effective attitude among team members.
Prioritized multiple tasks while following standard operating procedures and provided exemplary customer service as a team player.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

High School Diploma

2017 - 2017

High School Diploma

2015 - 2015

Highlight your service team member certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your service team member resume:

Food Safety Manager Certification
Certified Professional - Food Safety (CP-FS)
OSHA Safety Certificate

Updated March 26, 2025

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