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Service team member skills for your resume and career

Updated January 8, 2025
3 min read
Service team member example skills
Below we've compiled a list of the most critical service team member skills. We ranked the top skills for service team members based on the percentage of resumes they appeared on. For example, 18.2% of service team member resumes contained customer service as a skill. Continue reading to find out what skills a service team member needs to be successful in the workplace.

15 service team member skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service team members use customer service:
  • Provided a high level of customer service including cashier operations, assisting customers in locating items and making recommendations.
  • Maintained exceptional customer service to secure attention of customers and influence buyer decisions for restaurant.

2. Work Ethic

Here's how service team members use work ethic:
  • Implemented strong work ethic and leadership to stay on top of a fast-paced environment.
  • Attended various training on work ethic to better assist in guest service.

3. Basic Math

Here's how service team members use basic math:
  • Computed benefits using basic math for out-of-pocket expenses, percentages covered under plan and other related calculations.
  • Handle money transaction and perfected the basic mathematical operations.

4. Good Communication

Here's how service team members use good communication:
  • Use good communication skills to resolve guest issues.
  • Exercise good communication skills to maintain positive relationships with coworkers and management.

5. Cash Handling

Here's how service team members use cash handling:
  • Provided precise cash handling and progressed in ability to perform arithmetic functions.
  • Cash handling, register operations, upheld customer satisfaction

6. Cleanliness

Here's how service team members use cleanliness:
  • Demonstrated safety by overall cleanliness and disposing of hazardous waste and materials.
  • Maintained proper cleanliness and maintenance in all designated areas.

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7. Math

Here's how service team members use math:
  • Created and implemented project based lessons in particular secondary math.
  • Coordinated a math intervention/enrichment initiative using IXL math.

8. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how service team members use food service:
  • Performed routine food service activities according to established operational policies and procedures.
  • Promoted to supervisory role on the Cutter Vessel, DILIGENCE, with responsibility for food service operations and team coordination.

9. Food Handling

Here's how service team members use food handling:
  • Perform and follow proper food handling, safety, and sanitation standards during food preparation, service, and clean up.
  • Provided premium quality food to customers, including food preparations, proper food handling, stocking, etc.

10. Guest Service

Here's how service team members use guest service:
  • Deliver excellent guest service and resolving guest concerns quickly and accurately
  • Anticipate customer needs and consistently deliver excellent guest service.

11. Taking Inventory

Here's how service team members use taking inventory:
  • Served part-time impact, which assisted in folding clothes, taking inventory, and ensuring proper presentation of the store.
  • Involved with day-to-day responsibilities including stocking shelves, answering customer questions, taking inventory, and creating tags.

12. Customer Satisfaction

Here's how service team members use customer satisfaction:
  • Analyzed customer data and consistently reviewed multiple logistics plans to ensure customer satisfaction and to maintain business goals.
  • Interacted with customers in person and electronically, guaranteeing customer satisfaction with timely service in a fast-paced environment.

13. Front End

Here's how service team members use front end:
  • Acted as co-front end manager by covering all manager breaks/call-ins and helping run the front lanes on an as needed basis.
  • Handled guest transactions at the front end that included clothing, house-ware, electronics and fresh produce within a precise time.

14. Ladders

Here's how service team members use ladders:
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Worked outdoors in extreme weather conditions and safely climbed on vehicles and ladders without any safety violations or accidents.

15. Cross-Selling

Here's how service team members use cross-selling:
  • Generate sales and cross-selling natural and organic products to meet customers' desire to live a healthier lifestyle.
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List of service team member skills to add to your resume

Service team member skills

The most important skills for a service team member resume and required skills for a service team member to have include:

  • Customer Service
  • Work Ethic
  • Basic Math
  • Good Communication
  • Cash Handling
  • Cleanliness
  • Math
  • Food Service
  • Food Handling
  • Guest Service
  • Taking Inventory
  • Customer Satisfaction
  • Front End
  • Ladders
  • Cross-Selling
  • Multitasking
  • Excellent Guest
  • Exceptional Guest
  • Cash Registers
  • POS
  • Sanitation Procedures
  • Food Products
  • Groceries
  • Sales Floor
  • Wine
  • Team-Oriented Environment
  • Merchandise Returns
  • Culinary
  • PET
  • Telemarketing
  • Excellent Interpersonal
  • Taking Care
  • Customer Complaints
  • Customer Orders
  • Stock Shelves
  • Guest Issues
  • Customer Transactions
  • Fine Dining
  • Food Orders
  • Front Desk
  • Pleasant Dining
  • Customer Flow
  • Customer Issues
  • Sales Transactions
  • Product Knowledge
  • Quality Customer Service
  • Address Changes
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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