Top Service Team Member Skills

Below we've compiled a list of the most important skills for a Service Team Member. We ranked the top skills based on the percentage of Service Team Member resumes they appeared on. For example, 34.4% of Service Team Member resumes contained Customer Service as a skill. Let's find out what skills a Service Team Member actually needs in order to be successful in the workplace.

The six most common skills found on Service Team Member resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Service Team Member jobs:
  • Provided a high level of customer service including cashier operations, assisting customers in locating items and making recommendations.
  • Provided friendly customer service and followed up to assure complete satisfaction using thorough oral communication skills.
  • Maintained exceptional customer service to secure attention of customers and influence buyer decisions for restaurant.
  • Provide unparalleled customer service and facilitate all aspects of customer dining experience.
  • Delivered exceptional customer service for 5 years for approximately 100-300 customers daily.
  • Recognized by management for consistently being a leader in customer service.
  • Conducted customer transactions and provided excellent customer service at the point- of-sale
  • Provided excellent customer service to each and every customer in various departments
  • Focus on producing quality food and providing excellent customer service.
  • Provided excellent customer service by ensuring both accuracy and quality.
  • Resolved customer inquiries to ensure proper and accurate customer service.
  • Provided outstanding customer service working in a fast-pace environment.
  • Collaborated with the Supervisor to provide excellent customer service.
  • Provided professional customer service in a fast-paced environment.
  • Provided quality customer service and established customer connections.
  • Provided superior customer service by processing food service transactions
  • Provided excellent customer service and point of sale operations
  • Ensured positive customer experience through exceptional customer service.
  • Delivered an exceptional customer service experience.
  • Delivered friendly and professional customer service.

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2. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in Service Team Member jobs:
  • Provided excellent customer service and guest satisfaction in a fast-paced high sales environment.
  • Provided guest satisfaction, Built relationships, Ensured 100% guest satisfaction by helping and working with fellow team members.
  • Provide fast, fun, and friendly service to ensure guest satisfaction.
  • Maintain a clean and friendly environment for all customers ensuring guest satisfaction.
  • Provided extensive guest service to alleviate problems and ensure guest satisfaction.
  • Answered phones in the call center to assure guest satisfaction.
  • Ensured guest satisfaction in all aspects in the workplace.
  • Assist fellow team members to ensure overall guest satisfaction.
  • Greet guests as they enter and exit the club Utilize customer service skills to ensure guest satisfaction

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Service Team Member jobs:
  • Worked in various areas of the store such as guest service, electronics, soft lines, sales floor and cashiering.
  • Pulled merchandise from the backroom and placed it on shelves and sales floor ensuring to keep the merchandise organized and accessible.
  • Communicated with guests on the sales floor, during checkout, and while taking returns/resolving any problems a customer may have.
  • Crossed trained in multiple departments, worked in the food avenue as well as on the sales floor and registers.
  • Deliver fast, fun and friendly service to Target guest; both face-to-face and by supporting the sales floor team.
  • Maintain an organized and clean sales floor by helping manage, go backs, brands and styles by area.
  • Assisted sales floor team members at end of cashier sift to ensure that store melt company and customer expectations.
  • Assisted customers to their satisfaction: Returns, Purchases, Handled Money, Stock, and worked the sales floor
  • Developed client relationships and assume responsibility for customer care, switchboard, sales floor, billing and audit.
  • Trained in multiple store departments including cashier, service desk, sales floor, and photo lab.
  • Keep the sales floor, dressing room, washrooms, and check stand areas neat and orderly.
  • Communicate closely with leadership and staff to maintain merchandise and ingredients for both sales floor and kitchen.
  • Collaborated with Sales Floor Team to design, plan and implement end cap and front lane resets
  • Trained in multiple functional areas from cashier and guest service to sales floor and back room.
  • Stock sales floor isles and assist customers with any questions they may have about a product.
  • Interact with guests/ operate cash register/ work on sales floor/ food services/ work in stock room
  • Assist customers on the sales floor, restock items, and maintain an orderly department.
  • Serviced cheese counter, wine sales floor, olive bar, and specialty gourmet foods.
  • Maintained cleanliness of sales floor grocery area and backroom overstock, refrigerator and freezer.
  • Skilled at helping guests find items throughout the store on the sales floor.

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4. Customer Flow

high Demand
Here's how Customer Flow is used in Service Team Member jobs:
  • Assist supervisors in controlling customer flow and backed up lines; help to reduce waiting time for customers.
  • Assisted Supervisors and Store Leadership in controlling customer flow ensuring a fast and easy shopping experience.
  • Assisted in overseeing customer flow by following all cash handling and customer checkout procedures.
  • Maintain the appearance, upkeep, and customer flow of the parking lot.
  • Assisted in overseeing customer flow; minimize guest's waiting time.
  • Assist in overseeing customer flow.
  • Follow all cash handling procedures Assist supervisors in controlling customer flow and backed up lines Give every customer immediate and undivided attention

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5. Food Preparation

high Demand
Here's how Food Preparation is used in Service Team Member jobs:
  • Maintained a safe work environment during food preparation and kitchen interaction.
  • Participate in food preparation techniques and accurately distribute orders.
  • Participated in food preparation, assembly and presentation
  • Perform and follow proper food handling, safety, and sanitation standards during food preparation, service, and clean up.
  • Participate with team members in rotating duties like food preparation, restaurant sanitation, as well as stocking food and supplies.
  • Followed procedures for safe food preparation, assembly, and presentation Maintained area cleanliness and assisted customers as needed.
  • Provided premium quality food to customers, including food preparations, proper food handling, stocking, etc.
  • Managed kitchen crew and administrative support staff to meet food preparation goals for 60+ day sea deployments.
  • Set banquet space with tables, poured wine, and assisted Culinary Department with food preparation.
  • Cleaned the kitchen and seating area, Daily retail operations such as cashiers and food preparation.
  • Team Member-Customer Service/Care (Assisted Customers), Food Preparation, Incoming Calls, Cash Handling
  • Write down each guest's order and place order in appropriate area for food preparation.
  • Cashier, Trainer, Food preparation, dishes, serving, plating various foods, stock
  • Job Duties: Primarily worked in the kitchen making pizzas as well as food preparations.
  • Managed all food cooked and cleaned, sanitized all dishes and food preparation areas.
  • Assisted with food preparation, serving, and materials and equipment storage.
  • Wash, sanitize and clean dishes used in food preparation and use.
  • Assist in supervising fellow employees in food preparation, assembly and presentation.
  • Served customers, took part in food preparation and cash transactions.
  • Maintained the cleanliness of both the dining and food preparation areas.

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6. Front End

high Demand
Here's how Front End is used in Service Team Member jobs:
  • Acted as co-front end manager by covering all manager breaks/call-ins and helping run the front lanes on an as needed basis.
  • Handled guest transactions at the front end that included clothing, house-ware, electronics and fresh produce within a precise time.
  • Coordinate front end operations such as cash distribution to registers, alcohol sales, lunch and breaks for team members.
  • Managed front end Guest Services, coordinating cashiers, providing breaks, and directing guests to the fastest lines.
  • Help supervise the front end of the store by helping guests, cashiers, and the main supervisor.
  • Worked in the front end of the store, including cashier, service desk, and photo desk.
  • Assisted customers to find specific items and maintain cleanliness of my register and front end of the store.
  • Assisted with the monitoring of the front end of the store and ensured fast and friendly service.
  • Assisted front end supervisors with the closing of registers, and preparing deposits for the cash office.
  • Cashier, service desk, processing online orders, returns, sticking the front end, zoning.
  • Supported the front end of the store as well maintain a clean and neat environment.
  • Assisted in maintenance, front end supplies, cleared carts, and replenished merchandise as needed
  • Assisted guests with front end check out, wrapping packages, and handling payment.
  • Keep front end cleaned up and help clear returns and items left on lanes.
  • Cross trained in 4 other departments of the store on top of Front End.
  • Watch over the front end while the supervisor was on lunch or break.
  • Act as a liaison between the front end and sales floor team members.
  • Trained employees on the operations of the front end front service desk.
  • Keep front end clean, organized and free of safety hazards.
  • Greeted and assisted customers in the front end of the store.

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7. Phone Calls

high Demand
Here's how Phone Calls is used in Service Team Member jobs:
  • Staffed the Admissions Office; Handled transactions, advised visitors, handled problems appropriately, and answered and directed phone calls.
  • Worked as front line agent, helped walk-in as well as phone calls assisting customers and members with travel needs.
  • Greet all members, guests, and staff and check all members and guests into facility and answer phone calls.
  • Handle all monetary transaction, performed all maintenance duties for the various departments and handle all incoming telephone calls.
  • Answer phone calls to the club and handle questions, concerns, and forward to necessary departments.
  • Organize IT requests from email and telephone calls into program for all service team members to respond
  • Answer questions within my knowledge, answer phone calls and transfer calls to different departments.
  • Answered phones and directed the phone calls, if necessary, to the appropriate person.
  • Performed clerical work including filing, answering phone calls, and scheduling of orientations.
  • Make confirmation calls and answer phone calls to assist and inform members and non-members.
  • Handled heavy phone calls and educated members and providers on policy coverage.
  • Answered telephone calls from clients in a high paced inbound/outbound call center.
  • Served as store operator for all phone calls to the store.
  • Answer incoming phone calls and direct them to the proper departments.
  • Answer and transfers phone calls in a timely and professional manner.
  • Respond to written requests with appropriate correspondence and/or phone calls.
  • Answered incoming phone calls and checked accounts to answer questions.
  • Answered phone calls and assisted customers in placing orders.
  • Anticipated escalation and took over phone calls when needed.
  • Answered phone calls to answer any questions and concerns.

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9. Customer Complaints

high Demand
Here's how Customer Complaints is used in Service Team Member jobs:
  • Managed inventory-Recruited and trained new employees-Handled orders and served customers-Designed signs and created new recipes-Resolved any customer complaints
  • Assured positive experiences by presenting positive demeanor and assisting in resolution of customer complaints.
  • Provided excellent customer service in order to assist customers and resolve customer complaints.
  • Resolved customer complaints/issues accordingly by determining the problem and compiling possible solutions.
  • Resolved customer complaints effectively to ensure positive shopping experience.
  • Addressed customer concerns and resolved customer complaints as appropriate.
  • Resolved customer complaints and handled defective store merchandise.
  • Resolved customer complaints by encouraging similar options.
  • Provided assistance to all guests by ensuring returns, exchange and customer complaints were addressed in a professional and timely manner.
  • Train new associates Provide customer service Operate cash register Resolve customer complaints Maintain clean and orderly checkout area Develop 1 hour photos
  • Addressed customer questions & problems in person & via phone; Resolved an average of 120 customer complaints per month.
  • Assist customers with returns, manage customer complaints, occasional cashiering, stocking and maintenance of store.
  • Provide excellent customer service while taking orders, solving customer complaints, and managing the phones.
  • Train new employees Provide customer service Handle returns and exchanges Resolve customer complaints Work cash register
  • Handle customer complaints using company policy and a warm confident attitude for resolving the issue.
  • Recorded and trouble shot customer complaints and Regional Bell Operating Company Technician reports.
  • Assisted with customer complaints, returns, and other issues.
  • Helped with customer complaints, returns, or exchanges.
  • Handled all returns, exchanges, and customer complaints.
  • Resolved customer complaints in a caring and diligent manner.

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10. POS

high Demand
Here's how POS is used in Service Team Member jobs:
  • Performed cash register operations and ensured proper payments were received and appropriate change were returned for accounting purposes.
  • Cleaned and sterilized instruments and disposed of contaminated supplies Maintained a clean, orderly and well-stocked environment.
  • Provided customer service throughout the facility with a positive and energetic attitude while securing controlled areas.
  • Contributed to a positive work environment through appropriate and professional conversation with customers and/or co-workers.
  • Completed credit card applications for customers, and shredded paper applications for security purposes.
  • Provided administrative support for office supervisors and assumed a leadership position in their absence.
  • Recognized for outstanding performance and leadership, promoted to Store Manager position.
  • Compose operation standards manual for linden store location to ensure employee effectiveness.
  • Contribute positive energy, conviviality, and hospitality to the work environment.
  • Demonstrated safety by overall cleanliness and disposing of hazardous waste and materials.
  • Ensured a positive customer experience while creating long-lasting relationships with customers.
  • Help Management with security and cash deposits during security guard transactions.
  • Mentored and developed four team members for upper management positions.
  • Cashier position involving direct customer dealing and processing customer purchases.
  • Provided consistently outstanding customer engagement in positive and approachable manner.
  • Communicated a positive and effective attitude among team members.
  • Communicated clearly and positively with co-workers and managers.
  • Trained and supervised associates for various positions.
  • Considered and trained for management position.
  • Offered permanent employment (post-seasonal)

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11. Process Returns

high Demand
Here's how Process Returns is used in Service Team Member jobs:
  • Promoted to a guest service team member with duties to process returns, exchanges, and gift registries.
  • Process returns, exchanges, price adjustments and in store pickups according to Target polices.
  • Process returns with courtesy, follow all prompts and procedures that appear on screen.
  • Provide services; process returns, exchanges, adjustments and payments on accounts.
  • Process returns, exchanges and purchases at the service desk.
  • Process returns, exchanges and adjustments on products.
  • Resolve customer concerns and process returns and exchanges.
  • Process returns and exchanges for customers.
  • Process returns and RedCard payments.
  • Process returns and price adjustments.
  • Process returns, exchanges, and bill payments * Perform consistent interdepartmental communication to satisfy employee needs.
  • Process returns Handle any concerns, questions or complaints a guest may have.
  • Ring up purchases for guests Process returns, adjustments and payments
  • Process returns, exchanges and price adjustments Handling register funds.
  • Process returns, exchanges, and other cashier dutities.
  • Communicate with customers Process photos Process Returns/Exchanges
  • Provide services, process returns, exchanges, adjustments, payments for Redcard accounts.
  • Answer phones * Maintain a clean work area * Process credit applications * Process returns and exchanges

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12. Product Knowledge

high Demand
Here's how Product Knowledge is used in Service Team Member jobs:
  • Developed vast product knowledge for dietary restricted individuals.
  • Increase sales by providing guests with product knowledge and merchandise recommendations taking an individual approach to each guest's specific needs.
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge.
  • Developed an in depth product knowledge of all items in the store and a working knowledge of specialized diets.
  • Assisted customers with merchandise issues and concerns regarding their purchases as well as product knowledge and purchase transactions.
  • Required to have product knowledge of items in the entire store in order to assist customers with inquiries.
  • Maintained product knowledge on all current menu items and food preparation in order to manage guest expectations.
  • Helped to inform consumers with different product knowledge with the goal of a healthier living lifestyle.
  • Provide extensive product knowledge; monitor rep demo equipment, product recalls and safety alerts.
  • Assisted customers during the checkout process while focusing on product knowledge and communication skills.
  • Maintained solid product knowledge and aspects of customer service in order to generate sales.
  • Demonstrated encyclopedic product knowledge and quick, accurate cash handling and product scanning.
  • Assisted customers with questions, using product knowledge, and social skills.
  • Provide customers with broad range of assistance in area of product knowledge.
  • Complete product knowledge of store stock, inventory, and weekly sales
  • Provide customers with store and product knowledge, maintain sampling program.
  • Assisted customers when they needed help with product knowledge.
  • Provided excellent service and product knowledge to customers.
  • Share my product knowledge with customers and employees
  • Gained product knowledge of the company.

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13. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Service Team Member jobs:
  • Demonstrated integrity while handling cash and credit card transactions
  • Maintained a professional front desk and reception area, stocked supplies, and handled cash and credit card transactions.
  • Completed numerous cash, check, gift card and credit card transactions using the cash register.
  • Handled all cash and credit card transactions, balanced cash draw at close of shift.
  • Processed customer's cash and credit card transactions.
  • Operated cash register and credit card transactions.

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14. Customer Orders

high Demand
Here's how Customer Orders is used in Service Team Member jobs:
  • Greeted customers; operated cash register; prepared customer orders; provided a clean environment
  • Provided excellent Customer Service through accurate order taking and precise packing of customer orders.
  • Recorded customer orders with excellent accuracy.
  • Take customer orders, enter them into the cash register and accept their payment, giving back change when necessary.
  • Answered multiple phones lines, took customer orders and communicated said orders/ directions directly to appropriate team members.
  • Served customers with outstanding customer service, took customer orders, prepared food, and cleaned facilities.
  • Assisted with receiving and recording customer orders via the company's website and telephone.
  • Take customer orders and prepare food while keeping a clean and organized working area.
  • Placed customer orders, prepared food, and kept inventory control of food.
  • Compose and edit customer orders and sales contracts according to company guidelines.
  • Take Customer Orders (Cashier), Maintain Dining Room and Stock Room
  • Assembled, prioritized, and shipped customer orders.
  • Worked to prepare food and fulfill customer orders.
  • Take customer orders for food and beverages.
  • Take, and fulfill customer orders.
  • Provided exceptional customer service Processed special customer orders and requests
  • Filled customer orders efficiently and with a friendly attitude; safely used and maintained equipment (i.e.
  • Fulfilled all duties assigned as part of customer service team Process customer orders
  • Prepare order to customer specifications Assist in preparing customer orders Provide customer service to average of 100 customers per shift
  • Organized and prepared customer orders Provided excellent customer service to ensure repeat patronage Sanitized restaurant according to guidelines

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15. Customer Questions

average Demand
Here's how Customer Questions is used in Service Team Member jobs:
  • Answered customer questions regarding Whole Foods organic products in a service-oriented manner.
  • Answered customer questions regarding menu items.
  • Direct customer questions/concerns to correct resources.
  • Clear away dirty dishes from the dining area, clean the dining room, and respond to customer questions and requests.
  • Handled customer questions, comments, and concerns regarding our company and customer service.
  • Answered all customer questions and concerns regarding accounts and products.
  • Maintained knowledge for customer questions about deli products and services.
  • Answered any customer questions to their satisfaction.
  • Answered all customer questions regarding store merchandise.
  • Answer customer questions and provide information.
  • Handled customer questions or complaints.
  • Answered customer questions in regards to products, store programs, and special diets.
  • Checked out customers at register and bagged groceries Answered customer questions about products and/or policies Stocked returned or misplaced items
  • Price quote shipments and sell add-on services * Track trucks and shipments * Handle customer questions or concerns
  • Resolved customer questions/comments/concerns and always found a way to say "yes."
  • Processed returns and exchanges for customers Assisted customers with creating gift registries Handled customer questions and complaints Recognized for outstanding customer service

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16. Photo Lab

average Demand
Here's how Photo Lab is used in Service Team Member jobs:
  • Handle large monetary value, cash register, problem solving, light cleaning, photo lab, returns and exchange of merchandise
  • Assist with working the photo lab, cash office, food court as well as other departments.
  • Worked in Photo Lab to develop films and help customers with picture printing and card designing.
  • Worked as a Photo Lab Specialist in charge of equipment operation and photo development.
  • Cashier, Service Desk, Photo Lab, Fitting Room and Operator Experience.
  • Qualified in the Photo Lab to process film and digital orders for guests.
  • Worked in the photo lab processing film and cleaning and fixing the machines.
  • Train new Cashiers, Photo Lab and Guest Service Team Members.
  • Processed photos and resolved any issues with photo lab equipment.
  • Assist guest with digital media in our photo lab.
  • Organize and manage service desk and photo lab.
  • Worked in the Photo Lab developing film.
  • Processed guest returns and operated photo lab.
  • Develop digital prints in photo lab.
  • Target Corporation Manage and operate one-hour photo lab.
  • Greet guest and takes messages.-Operate and use various equipment (register, pda, photo lab printer machines, etc)
  • Developed photographs for guests in the Photo lab loca on inside the store.
  • Supervised photo lab product quality control, retail sales, and technical maintenance.

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17. Data Entry

average Demand
Here's how Data Entry is used in Service Team Member jobs:
  • Maintain membership database by accurately performing data entry to add or modify individual member information.
  • Resolve concerns about pet care Clerical assistance Data entry
  • Provided customer service, cashier, filed work orders and subsequent invoices as well as data entry in the office setting.
  • Scheduled and greeted clients; answered telephones, purchased supplies; and performed data entry, billing, and coding.
  • Answered Phones, Scheduled Appointments with Design Team, Customer Service, Filing, Data Entry.
  • Performed a variety of work which included answering phones, data entry, filing and scheduling.
  • Answered phones and assisted managers with data entry and scheduling.
  • Perform data entry, cash handling, and cashiering.
  • Performed data entry to update applicant and borrower records.
  • Performed heavy data entry that was audited.
  • Provided administrative support to Service Team members/DMV Team Members Performed data entry according to written protocols/task list
  • Detail data entry of customer details into finone application.
  • Tallied fundraisers, collated fundraising packets, data entry.
  • Process all applications Contact team members by phone for verification of address & other information data entry Basic customer service functions

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18. Front Desk

average Demand
Here's how Front Desk is used in Service Team Member jobs:
  • Promote weekly social events and fundraisers by incorporating it into conversation at the front desk to members upon reception.
  • Provide front desk coverage serving as a resource for campus and Ft Collins information for conference guests.
  • Assisted customers, the front desk workers, managers, and servers in any way I could.
  • Front desk duties included scanning membership cards and appropriately responding to messages regarding their membership account.
  • Trained in hotel management, front desk operations, customer services, and security.
  • Advanced from suite keeping to front desk clerk in six months.
  • Keep the front desk/ check in area neat and tidy.
  • Streamlined front desk manual and answered general HR questions.
  • Maintained front desk office premises in optimum presentation.
  • Manage Front Desk area and cashier
  • Managed front desk area, including greeting visitors and responding to in-person and telephone request for information Processed confidential information
  • Answered phones, front desk check in of customers, cleaning, Cash register and assisted customers on the floor.
  • Managed the front desk area, including greeting visitors and responding to telephone and in person requests for information.
  • Provide front desk check-in and member services to LifeTime Fitness guests at the Eden Prairie Athletic Club.
  • Front Desk customer service representative; part time
  • Front desk duties Customer service and care Scheduling patients In charge of office organization
  • cashier, deli clerk, bagger, Bakery, Deli, Meat, Front Desk/ Front Desk, etc.)

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19. New Members

average Demand
Here's how New Members is used in Service Team Member jobs:
  • Provide excellent customer service skills while establishing a relationship with new members, current members and potential members.
  • Processed new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties.
  • Train new members to ensure they perform the job accurately and efficiently to departmental standards.
  • Opened new memberships, billing services, cash flow, and reception for supervision.
  • Engaged in recruiting new members in memberships that were geared towards their personal goals.
  • Trained new members on processes and procedures related to service desk operations.
  • Applied new strategies and implement plans to increase new membership sales.
  • Trained new members of staff on quality and brand standards.
  • Add all new membership application information to system.
  • Mentor new members to the service desk team.
  • Responded to guests' needs, questions and issues Assisted lead team member in training new members

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20. Process Merchandise Returns

average Demand
Here's how Process Merchandise Returns is used in Service Team Member jobs:
  • Provide customer Service Process Merchandise Returns Re-shopped merchandise appropriately Key Holders when necessary Cashier
  • Process merchandise returns/exchanges, pick up later items, and internet orders.
  • Process merchandise returns, credit card applications, and credit card payments.
  • Process merchandise returns, western union transactions, and utility bill payments
  • Process merchandise returns and exchanges.
  • Process merchandise returns and/or exchanges.

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21. Store Policies

average Demand
Here's how Store Policies is used in Service Team Member jobs:
  • Maintain current knowledge of store policies and perform as team member in fulfilling duties as cashier and product assistant.
  • Play a collaborative team role in assisting store manager to meet task goals and store policies and procedures.
  • Inform guests regarding store policies, sales and promotions, mobile apps and discounts, and inventory.
  • Train new hires on safety precautions, good body mechanics, store policies, and register operations.
  • Trained new team members on registers, store policies and best practices for customer service.
  • Assist with new employee training including store policies, services and register operations.
  • Addressed customers' questions and concerns, and provided information on store policies.
  • Maintained up-to-date knowledge of store policies regarding all aspects of the business operation.
  • Provide customer exchanges and returns utilizing store policies and guidelines.
  • Trained new team members on store policies and procedures.
  • Provide accurate information about products and store policies.
  • Maintain knowledge of store policies and procedures.
  • Supported store policies and fundraisers.
  • Executed cash transactions quickly and accurately Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Answered phone calls regarding guest concerns and queries as to par cular products and or store policies
  • Maintain up to date knowledge of store policies as well asfederal and state regulations as applicable.
  • Return and exchange products and merchandize accordingly to store policies.
  • Target -Peoria SW location Helped answer guest question weather it be store policies, finding a specific product or simple direction.

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22. Positive Attitude

average Demand
Here's how Positive Attitude is used in Service Team Member jobs:
  • Demonstrated strong social skills by exulting a positive attitude and exemplifying competency in organizing incoming cash.
  • Maintained a positive attitude while welcoming and assisting customers.
  • Ensured daily customer satisfaction by having positive attitude.
  • Exhibited positive attitude and ability to motivate others.
  • Helped ensure guests are highly satisfied by directing them, being polite, and maintaining a positive attitude.
  • Maintain a friendly and positive attitude, and interact with customers while checking groceries quickly and accurately.
  • Greet members daily with a positive attitude and help assist them with the gym facility and questions.
  • Use my positive attitude and high performance teamwork capabilities to keep constituents productive.
  • Maintained a professional and positive attitude at all times.
  • possess a positive attitude, interpersonal communication skills, and a strong work ethic.
  • Register & cash handling Recognized as a quick learner with a positive attitude
  • Assist customer's needs Handle cash register Maintain sanitary work environment Uphold positive attitude & atmosphere

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23. Address Changes

average Demand
Here's how Address Changes is used in Service Team Member jobs:
  • Processed confidential information such as address changes and credit card information Admitted members by scanning their membership cards Established new customer accounts

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24. Greeting Customers

average Demand
Here's how Greeting Customers is used in Service Team Member jobs:
  • Provided customer service by greeting customers and assisting them with shoe selections.
  • Position duties: Greeting customers, taking orders and cash register transactions.
  • Provided excellent customer service while greeting customers, answering phones.
  • Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience.
  • Job responsibilities included greeting customers and assisting them with pinpointing and replenishing merchandise in a fast pace retail environment.
  • Provided courteous and efficient customer service by greeting customers upon arrival and thanking them for visiting upon departure.

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25. High Volume

average Demand
Here's how High Volume is used in Service Team Member jobs:
  • Managed high volume of incoming phone call and initiated proactive calls to offer assistance and ensure client satisfaction.
  • Process high volumes of incoming and outgoing mail; deliver mail and packages to specific client locations.
  • Responded to a high volume of telephone inquiries and transferred calls to the appropriate department.
  • Disciplined to multitask in a high volume, high stress environment.
  • Prepared sushi in high volume in a limited time frame.
  • Provided superior customer service skills in a high volume environment.
  • Handled daily food preparation for a high volume customer base.
  • Balanced high volume with high quality customer service.
  • Handled a high volume of complex cases.

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26. Membership Cards

average Demand
Here's how Membership Cards is used in Service Team Member jobs:
  • Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account.
  • Admit members by scanning membership cards and enter transactions for members.
  • Take payments, make account changes and print out membership cards.
  • Admitted club members by scanning their membership cards.
  • Enter sales transactions for members Admit members by scanning their membership cards and appropriately respond to important messages regarding their membership

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27. Company Policies

average Demand
Here's how Company Policies is used in Service Team Member jobs:
  • Followed appropriate Federal and State regulatory requirements, departmental/company policies and procedures in order to maintain efficient and compliant operations.
  • Performed returns and exchanges for customers, as well as handling and filing defective items in accordance with company policies.
  • Target - Phoenix, 85021, AZ Followed food safety procedures according to company policies and health and sanitation regulations.
  • Organized customer release forms, verifying all fields were correctly filled out according to company policies and procedures.
  • Utilize quality customer service and cash handling skills to train new hires on company policies and procedures.
  • Handle claims and returns in the guest service department according to company policies and procedures.
  • Handled and solved customers' problems and managed complaints according to company policies and protocols.
  • Maintain knowledge of the front-end operations and stay up to date with company policies.
  • Assisted and coached staff in proper procedure of company policies and daily operations.
  • Followed all food safety guidelines as well as company policies and procedures.
  • Adhere to company policies, rules and regulations.
  • Maintain level of general understanding in company policies, regulatory policies, informationalsystems and other areas as needed.
  • Completed onboarding of employees and ensured employees were knowledgeable of company policies and procedures as well as assigned tasks.
  • Resolve guest concerns in a positive, helpful manner Translate and resolve problems for Spanish speaking guests Uphold company policies and regulations

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28. Special Orders

average Demand
Here's how Special Orders is used in Service Team Member jobs:
  • Organized special orders and assisted in managing their delivery.
  • Cashier, customer service, stocking shelves, rearranging store layout, and special orders.
  • Handle customer transactions, assist with special orders, and preform weekly cleanings.
  • Performed customer service duties: answered calls, took special orders.
  • Assisted customers with merchandise selection, sizing and special orders.
  • Receive, enter and pull customer internet & special orders.
  • Filled special orders for charities.
  • Headed the Holiday and gift basket special orders working with clientelle to design their ideal gifts and holiday menus.

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29. Starbucks

average Demand
Here's how Starbucks is used in Service Team Member jobs:
  • Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Worked in multiple departments including: soft-lines, hard-lines, guest service desk and Starbucks.
  • Worked as a Starbucks team member as well as a cashier and floor associate.
  • Prepared food and maintained daily operations of food service and/or Starbucks.
  • Mentor to other Starbucks leaders within district.
  • Cross-trained in Starbucks food industry.
  • Prepare a fresh, quality product every day Prepare beverages according to Starbucks specifications.
  • Certified Barista and food service member for the in-store Starbucks and Target Cafe.
  • Certified Starbucks Barista Drink and food preparation Customer Service and Cleaning
  • Crossed trained team member Guest service Guest service trainer Front lane supervisor Phone operator Food avenue Starbucks Garden Hardlines Overnight signing Cashier

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30. Product Payments

low Demand
Here's how Product Payments is used in Service Team Member jobs:
  • Enter sales transactions for members, including program, service and product payments.

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31. Computer System

low Demand
Here's how Computer System is used in Service Team Member jobs:
  • Utilized computer system to input incoming deliveries.
  • Used point of sale computer system to record orders and compute the bill amount for customers.
  • Make sure to accept all returns that are valid and scan into the computer system.
  • Mentored new team members on the computer system and how to interact with guests.
  • Enter customer orders into a computer system and receive/process the payments for the orders.
  • Analyze and solve problems with the use of over 16 different computer systems.
  • Find products for guests and other circumstances using PDA's or computer systems.
  • Check members into the facility at the front desk using a computer system.
  • Process all payment types through use of cash registers in computer system.
  • Used a cash register and computer system on a daily basis.
  • Mastered Point-of-service (POS) computer system for automated order taking.
  • Used touch screen computer system to enter orders and print receipts.
  • Mastered Point of Sale computer system for automated order taking.
  • Use firm's FredShare computer system to locate employee.
  • Assist team members with logging on to computer systems.
  • Utilized point-of- service computer system for receiving cash and credit payment.

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32. Sales Goals

low Demand
Here's how Sales Goals is used in Service Team Member jobs:
  • Exceeded personal sales goals consistently by providing exceptional service to customers.
  • Produced quality food products in a culinary environment, and innovated by developing sales goals and marketing strategies.
  • Contributed to team success by meeting team sales goals and red card applications for my department.
  • Exceeded company sales goals of Red-card sales by overcoming objections, and focusing on customer needs.
  • Contribute to the team effort by accomplishing sales goals and opening new credit accounts.
  • Coordinated with front-end departments and managers to meet sales goals.
  • Exceeded targeted sales goals by 95%.
  • Coach cashiers on meeting sales goals.
  • Reviewed target sales goals and projections.
  • Exceeded new credit account sales goals.
  • Exceeded personal sales goals each quarter.
  • Helped exceed the department's sales goals by 300% in 2012 and 2013.
  • Helped meet quarterly sales goals Trained new team members, managed cash, and consistently provided great customer service
  • Promoted to Assistant Manager in 2001 Basic Responsibilities: Coaching and motivating staff of 25 to assure sales goals were achieved.
  • Maintained consistent sales goals in the TV/Home theatre sales department Performed customer Service, inventory, and transactions

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33. Service Members

low Demand
Here's how Service Members is used in Service Team Member jobs:
  • Trained and Supervised Customer Service members.
  • Greet and service members in a friendly and professional manner.

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34. Stock Shelves

low Demand
Here's how Stock Shelves is used in Service Team Member jobs:
  • Greet customers, collect payments, manage returns and refunds, answer customer inquiries, and stock shelves.
  • Greet Customers -Maintain front of store cleanliness -Stock shelves -Meet monthly sales quota (35%)
  • Stock shelves, check dates and rotate product, ensure that items are in correct areas.
  • Unload merchandise from delivery trucks, stock shelves, and replenish inventory.
  • Take food inventory and stock shelves as requested.
  • Stock shelves and retrieve items for customers.
  • Stock shelves and counter items.
  • Stock Shelves Operated Fork Lifts.
  • Created memorable customer experiences Organized floor sets and clothing displays Stock shelves, organized warehouse

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35. Inventory Control

low Demand
Here's how Inventory Control is used in Service Team Member jobs:
  • Performed cashier and inventory control functions.
  • Maintain inventory control, recovery of merchandise in assigned areas, conduct price changes (markdowns or increases).
  • Inventory Control, with over 93% speed rate.
  • Promoted to Team Leader of Inventory Control Team.
  • Handled shipping, receiving and inventory control.
  • Assist Managers with Inventory Control Receive deliveries and stock supplies in designated areas.

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36. High Standards

low Demand
Here's how High Standards is used in Service Team Member jobs:
  • Maintain high standards of personal health and safety on and off the job
  • Maintain high standards of cleanliness and recognized for excellent customer service skills.
  • Worked to meet high standards of Guest Service demands.
  • Maintained high standards of customer service during high volume.
  • Maintain high standards of completing transactions and handling cash.
  • Maintained high standards of customer service during fast-paced operations Selected to assist general manager in conducting community events Certified Trainer

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37. Online Orders

low Demand
Here's how Online Orders is used in Service Team Member jobs:
  • Helped out in the back of house with carry outs, online orders, and stocking the floor.
  • Manage guest concerns, returns, complaints, and online orders in a courteous, helpful manner.
  • Process online orders for guests and keep the orders sorted out in the back.
  • Processed returns, purchases, exchanges, online orders, and price matched competitors.
  • Ship From store, responsible for online orders and shipping them from store.
  • Help guests with exchanges, returns and online orders.
  • Fulfilled online orders for guests to pick up.
  • Gained computer skills with receiving orders from customers - Accurately distributing the online orders to the right customers.
  • Used problem solving skills to help guests Processed refunds and online orders Handled any guest complaints regarding their experience or purchases
  • Processed returns, online orders, and handled checkout of customers Up-sell Target REDcard to customers
  • Assist the team by sorting unwanted merchandise Process returns and online orders for customers Maintain an clean work space

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38. Defective Merchandise

low Demand
Here's how Defective Merchandise is used in Service Team Member jobs:
  • Labeled and packaged defective merchandise according to the accepted guidelines.
  • Maintained organized restock system and processing of defective merchandise.
  • Process defective merchandise and environmentally sensitive items appropriately.
  • Process and audited defective merchandise.
  • Processed and sorted defective merchandise.
  • Processed and organized defective merchandise, ensured items were defected out properly and safely to ensure no loss or injury occurred.
  • Label, organize, and package defective merchandise found on sales floor.
  • Restock on the sales floor and defective merchandise is properly labeled.
  • Use company database to track all returned and defective merchandise.
  • Process defective merchandise out of the store's system.
  • Ring up guest purchase Service Desk Assistance Sort reshop and defective merchandise Online store pick Credit Payments Returns/ Exchanges Honor Price Match

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39. Customer Returns

low Demand
Here's how Customer Returns is used in Service Team Member jobs:
  • Processed customer returns and purchases by accurately following policy protocol.
  • Handle customer returns, exchanges, price adjustments & any other problem with a customer's receipt.
  • Processed customer returns and exchanges by helping them obtain the right product quickly and efficiently.
  • Handle customer returns and perform customer service at the Guest Service Counter.
  • Assist guest with customer returns and process credit card payments.
  • Respond to customer returns and create new orders.
  • Assisted with customer returns and exchanges.
  • Processed customer returns and chargeback of in-store and returned damage merchandise.
  • Manage customer returns accurately and in a timely manner.
  • Process customer returns, layaways, purchases, and special orders.
  • Answer customer inquiries via the telephone, and email Process customer returns in a timely manner.
  • Balance register before and after shift * Assist with customer returns and floor maintained.
  • Certified guest service trainer Processed customer returns and exchanges Processed credit card applications Processed digital prints in photo lab

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40. Powerpoint

low Demand
Here's how Powerpoint is used in Service Team Member jobs:
  • Answered phone calls - Reconciled cash registers - Operated Microsoft Word, Office, and PowerPoint.
  • Experienced in Microsoft Office 2007 including Excel, Word, PowerPoint, Access, and SAP.
  • Programmed data using Microsoft programs such as PowerPoint, Excel, and Word.
  • Performed media equipment set-up for meetings requiring PowerPoint presentations and/or audio-visual presentations and L&E network connections.
  • Created PowerPoint presentations for new hire orientation and sexual harassment prevention.
  • Prepared PowerPoint presentations and conducted meetings using overhead projection equipment.

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41. Automatic Debits

low Demand
Here's how Automatic Debits is used in Service Team Member jobs:
  • Received payments by cash, credit cards, and automatic debits.
  • Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.
  • Operate cash register to receive payments by cash, check, credit cards, vouchers, or automatic debits.
  • Received customer payment by cash, check, credit cards, vouchers, and automatic debits.
  • Received payment by cash, check, credit cards, coupons, or automatic debits.
  • Received payment via cash, check, credit cards, vouchers, or automatic debits.

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42. Safe Environment

low Demand
Here's how Safe Environment is used in Service Team Member jobs:
  • Communicated effectively with guests to ensure a safe environment when jumping.
  • Direct and supervise guests to seating areas and maintain a safe environment for all fans and guests.
  • Assist guests with purchases, returns, and questions while maintaining a safe environment.
  • Maintain a safe environment for the store while following all company guidelines and procedures.
  • Maintained cleanliness of the backroom department and assured it was a safe environment.
  • Maintain clean and safe environment for guests and co-workers.

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43. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Service Team Member jobs:
  • Managed monetary transactions and performed standard cashiering duties.
  • Handled all monetary transactions at register.
  • Compile and report daily monetary transactions.
  • Be able to responsibly handle monetary transactions: collecting, counting, recording.
  • Processed monetary transactions such as refunds, exchange and price adjustments.
  • Greeted Customers and informed them about our sandwiches Assembled sandwiches Handled monetary transactions
  • Operated the cash register and completed monetary transactions Trained new associates Advised students on the correct materials for their classes

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44. Defective Items

low Demand
Here's how Defective Items is used in Service Team Member jobs:
  • Organized and processed merchandise and defective items.
  • Operated cash register, return unwanted or defective items, developed photos and stocked items.
  • Prepare daily defective items, and make sure they are audited correctly.
  • Processed defective items as well advise clients on exchanges and returns.
  • Process defective items and complete inventory on those items.
  • Scan and audit defective items for warehouse departure.
  • Engage all guests while suggesting complimentary products and services.Service Desk Tasks: Practice safe methods while handling and processing defective items.
  • Process all defective items and sort accrodingly.

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45. Check Lanes

low Demand
Here's how Check Lanes is used in Service Team Member jobs:
  • Pick up out-of-area items from all check lanes when possible and take to guest services.
  • Pick up hand baskets and hangers from all the check lanes when possible.
  • Follow company's guidelines for sign at check lanes and guest service goals.
  • Keep the check lanes presentable for guest.
  • Stock bags in check lanes as needed.
  • Maintain registers and check lanes.
  • Cover the Check lanes for the GSTL.

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46. Proper Procedures

low Demand
Here's how Proper Procedures is used in Service Team Member jobs:
  • Follow effective and proper procedures for prepping, repacking, storing, rotating, stocking product and cross merchandising.
  • Followed proper procedures to assist guests during the checkout process using a cash register and bagging groceries.
  • Followed proper procedures for customer check out sales of merchandise as well as cash handling procedures.
  • Followed proper procedures to report errors in retail pricing and product signage.
  • Followed proper procedures for customer check out.

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47. Special Events

low Demand
Here's how Special Events is used in Service Team Member jobs:
  • Coordinate the projection of both IMAX and Planetarium films * Work special events and fundraisers, representing the museum positively.
  • Answer member's questions regarding club services, group fitness classes and special events.
  • Coordinated and managed food service for banquets, weddings, and special events.
  • Set up signage and pricing for menu items during special events and holidays.
  • Provide logistical support for game day and special events.
  • Planned special events and coordinated all catering orders.
  • Set up and break down of special events Worked during the events ensuring customer satisfaction
  • Operated cash register Bought and sold trading cards Opened and closed store Inventory specialist ran special events

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48. Timely Fashion

low Demand
Here's how Timely Fashion is used in Service Team Member jobs:
  • Improved quality of the overall facility at the team member level by completing tasks in a timely fashion.
  • Completed daily assigned tasks such as prepping food and cleaning equipment in a timely fashion.LEADERSHIP AND VOLUNTEER EXPERIENCE
  • Maintained high level of customer satisfaction by identifying and resolving issues in a timely fashion.
  • Attend to guests need in a timely fashion.
  • Work the drive-up window in a timely fashion.
  • Greeted customers in a timely fashion, while quickly determining their needs and responded to all customer inquiries thoroughly and professionally.

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49. Retail Environment

low Demand
Here's how Retail Environment is used in Service Team Member jobs:
  • Provided a fast, fun and friendly experience to guests in a team-oriented retail environment.
  • Helped solve problems for customers and can balance multiple customers in a fast-paced retail environment.
  • Operated cash register and full-service customer help desk in a retail environment.
  • Interacted with diverse clientele in a retail environment.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

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20 Most Common Skill for a Service Team Member

Customer Service41%
Guest Satisfaction12.3%
Sales Floor6.9%
Customer Flow6.9%
Food Preparation6.2%
Front End3%
Phone Calls3%
Menu Items2.6%

Typical Skill-Sets Required For A Service Team Member

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
34.4%
34.4%
2
2
Guest Satisfaction
Guest Satisfaction
10.3%
10.3%
3
3
Sales Floor
Sales Floor
5.8%
5.8%
4
4
Customer Flow
Customer Flow
5.8%
5.8%
5
5
Food Preparation
Food Preparation
5.2%
5.2%
6
6
Front End
Front End
2.6%
2.6%
7
7
Phone Calls
Phone Calls
2.5%
2.5%
8
8
Menu Items
Menu Items
2.2%
2.2%
9
9
Customer Complaints
Customer Complaints
2.2%
2.2%
10
10
POS
POS
1.8%
1.8%
11
11
Process Returns
Process Returns
1.5%
1.5%
12
12
Product Knowledge
Product Knowledge
1.4%
1.4%
13
13
Credit Card Transactions
Credit Card Transactions
1.4%
1.4%
14
14
Customer Orders
Customer Orders
1.3%
1.3%
15
15
Customer Questions
Customer Questions
1%
1%
16
16
Photo Lab
Photo Lab
1%
1%
17
17
Data Entry
Data Entry
0.9%
0.9%
18
18
Front Desk
Front Desk
0.9%
0.9%
19
19
New Members
New Members
0.8%
0.8%
20
20
Process Merchandise Returns
Process Merchandise Returns
0.8%
0.8%
21
21
Store Policies
Store Policies
0.7%
0.7%
22
22
Positive Attitude
Positive Attitude
0.7%
0.7%
23
23
Address Changes
Address Changes
0.7%
0.7%
24
24
Greeting Customers
Greeting Customers
0.7%
0.7%
25
25
High Volume
High Volume
0.7%
0.7%
26
26
Membership Cards
Membership Cards
0.7%
0.7%
27
27
Company Policies
Company Policies
0.7%
0.7%
28
28
Special Orders
Special Orders
0.7%
0.7%
29
29
Starbucks
Starbucks
0.6%
0.6%
30
30
Product Payments
Product Payments
0.6%
0.6%
31
31
Computer System
Computer System
0.6%
0.6%
32
32
Sales Goals
Sales Goals
0.6%
0.6%
33
33
Service Members
Service Members
0.6%
0.6%
34
34
Stock Shelves
Stock Shelves
0.5%
0.5%
35
35
Inventory Control
Inventory Control
0.5%
0.5%
36
36
High Standards
High Standards
0.5%
0.5%
37
37
Online Orders
Online Orders
0.5%
0.5%
38
38
Defective Merchandise
Defective Merchandise
0.5%
0.5%
39
39
Customer Returns
Customer Returns
0.5%
0.5%
40
40
Powerpoint
Powerpoint
0.5%
0.5%
41
41
Automatic Debits
Automatic Debits
0.5%
0.5%
42
42
Safe Environment
Safe Environment
0.5%
0.5%
43
43
Monetary Transactions
Monetary Transactions
0.5%
0.5%
44
44
Defective Items
Defective Items
0.4%
0.4%
45
45
Check Lanes
Check Lanes
0.4%
0.4%
46
46
Proper Procedures
Proper Procedures
0.4%
0.4%
47
47
Special Events
Special Events
0.4%
0.4%
48
48
Timely Fashion
Timely Fashion
0.4%
0.4%
49
49
Retail Environment
Retail Environment
0.4%
0.4%

63,427 Service Team Member Jobs

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